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ICICI Bank Complaints & Reviews

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Updated: Apr 11, 2026
Complaints 23779
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ICICI Bank reviews & complaints page 94

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R
rohitjsr30
Jul 26, 2022
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Hi
I am Rohit Ranjan. An amount of Rs.826 was debited by ICICI bank on 26/7/2022 without any sms alert or email alert. The transaction mark was DMC/IN(demat acc no.) DP CHGS TILL JUN 2022.The demat account mentioned in the transaction mark belongs to my ICICI direct account.

I have never been charged for just operating my demat account with ICICI direct. I would like to know what are these charges? If these charges are new fees there was no prior intimation about the new fee structure. If these charges are not part of ICICI direct fee structure please refund my money. I tried to complaint launch a query/complaint through ICICI Bank's 'https://www.icicibank.com/complaints/complaints.page' but the webpage did not process my request'.

Regards
Aug 31, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 31, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09vcz) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
I had a similar debit and want to know why this happened. It should be refunded...
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    C
    cagou43
    from Mumbai, Maharashtra
    Jul 26, 2022
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    Dear sir/Madam,

    Rs 757.17 dated[protected] deducted in my saving accounts for what's.

    I am not using any demat account. I already requested via email for closing of demat and visit to nearest bank also but still demat account activated.

    Please reverse the charges and close all service of demat account.
    Aug 31, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 31, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09vd0) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      M
      M S SAIKUMAR
      Jul 26, 2022
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      DP CHGS TILL JUN-22 WITH THIS remarks, an amount of 826 got deducted from my ICICI bank. When I called the customer care they said Its demat charges. I have never opened a Demat with ICICI bank. that too they are saying I have opened an account in 2020. I have never given consent to open a Demat account.

      Account Number :[protected]
      Sep 1, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 31, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        S
        saurabhkothari1111
        from Jalgaon, Maharashtra
        Jul 26, 2022
        Resolved
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        Address: digras, icici bank , shivaji chowk

        We have purchased gold in auction from icici bank with UID SR[protected] of weight 100.30 which was mentioned by bank as 22 carat (91.6 %) of gold and we got it through online auction and when we went to he branch of icici bank digras in yavatmal district, the branch did not let us to check the packet they said you have to pay the amount and then only you will be able to open the packet and check. then we payed the amount 366660 and when we check the packet it was total fake gold which was only (2 carat) only.
        Aug 26, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 26, 2022
        ICICI Bank Customer Care's response
        Dear Customer,
        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09sko) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        where should i send all details plz send me the email address of icici bank
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          S
          Sudhir Ahirwar
          Jul 26, 2022
          Resolved
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          सेवामें

          श्रीमान शाखा प्रबंधक महोदय

          विषय:- वापसी धन राशि प्राप्त ने होने के संदर्भ में सविनय नभः निवेदन हैं कि मेरा Refund 22 July रात 9 बजे CROMA online shopping website की तरफ से इतने रु 32990 भेजे किये गए थे लेकिन अभी तक मेरे अकाउंट |[protected] में नही आये आप उस पैसे को मेरेaccount में लाने का प्रयास करे | merchant को मैंने 05/07/2022 को debit card से payment किए गए थे तो फिर उन्होंने वापिस refund initiate back to source | किया गया है [protected] को और उन्होंने मुझे ये नंबर प्राप्तRefund reference number-rf3179f3373da48cea

          Debit card details -4032

          Account number[protected]Refund reference number-rf 3179f3373da48cea

          Debit card details -4032

          Account number[protected]
          Aug 27, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Jul 26, 2022
          Updated by Sudhir Ahirwar
          Refund initiate date 22/07/22 raat9 bje

          Jul 26, 2022
          Updated by Sudhir Ahirwar
          For Authorization

          Naam- VED SINGH

          Dob-10/10/2000

          Mother name sareeta singh
          Verified Support
          Jul 26, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            R
            RPG@sachin
            Jul 26, 2022
            Resolved
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            Resolved

            SIR
            Holding TAX SAVING BOND under
            BONDHOLDER NO[protected]
            CERTIFICATE NO 188902
            Please send me payment

            THANKS
            RAJENDER PARSAD GARG
            YAMUNA NAGAR-135001
            Aug 26, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 26, 2022
            ICICI Bank Customer Care's response
            Dear Customer,
            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09slb) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              P
              pulakesh thakuria
              Jul 26, 2022
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              An amount of 826 rupees was deducted on 28th June stating its been deducted for DMC DP charges. This is a complete scam thats been done with me. When i first applied for the bank account opening this demat account was said to be in accordance with the account opening and there will be no additional charges for the same. But when i am checking my bank statement now an amount has been deducted. Also when deducted there was no notification of deduction. This is a complete scam done by the ICICI bank.
              Please refund my money at the earliest. I am not ready for this kind of deduction for which i was not even informed of also.
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,
              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09skq) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                Y
                yarlagaddasriharsha
                from Hyderabad, Telangana
                Jul 26, 2022
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                Respected sir/madam
                My self y.Sriharsha paytmbank user[protected]
                Icici told to block(rrn[protected] my paytmbank account due to fraud report on me .
                Someone(balaji gogineni ([protected]) icici bank user sent moneny(8000rs) on my phonephy by mistake (04th -jun -2022)
                Idon't know who's he raised complaint against me, not even 1hr waiting any way
                I, send his money on same day .And he withdrawn his complaint on same day
                But my paytm account was blocked
                Regards this i called paytmbank they asked 'noc' from icicibank .
                Regards this i contact with icici they are asking 'noc' request from paytmbank.
                Agin i contact paytm bank but they are saying account holded by icicibank .So noc needed from their end only
                We dont raise any noc request to icici
                No one can responding properlly To mails
                Please slove my problem sir
                Paytm bank account my main account
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 26, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Jul 27, 2022
                Updated by yarlagaddasriharsha
                Please find attached file
                the complaint was closed 50days ago .but my account not unblocked
                How many days you will take resolve one small issue

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                  R
                  Ruleamin
                  from Surat, Gujarat
                  Jul 26, 2022
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                  Address: Sanjan

                  Dear Sir,

                  I initiated an instant refund from Make My Trip after cancelling a flight ticket. The Refund policy stated the amount will be reflected in my UPI Linked Bank Account within 30 minutes, but its been more than 16 hours but i didnt get the refund. My RRN is[protected]. The refund was initiated on 25th July 2022 at around 8 PM
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09tzj) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Sagar_rajbhar
                    from Mumbai, Maharashtra
                    Jul 26, 2022
                    Resolved
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                    Resolved

                    Address: MEGHNA APT SV ROAD SANTACRUZ WEST

                    Charges 19 July 530
                    20 july 63.01
                    20 july 31.99
                    22 july 49.99
                    22 july 0.01
                    25 july 40
                    26 july 70
                    I applied to the sip on grow app n missed my sip but the grow there is no charges for sip but the bank charged me
                    the both of company grow and icici bank
                    The grow executive saying there is no charges i[censored] cant pay ur sip n the bank charged me there is im investing not paying any loans . I want reversal
                    Aug 27, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Jul 26, 2022
                    Updated by Sagar_rajbhar
                    I want my charges back thts it
                    Verified Support
                    Jul 26, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09skn) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      A
                      ahmadfareed007
                      Jul 25, 2022
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                      I have been an ICICI Bank customer for last 6+years with Account No.[protected]

                      ICICI bank deducted Rs. 826 on 27-May-2022 without any information or consent and mentioned transaction remarks as "DMC/[protected] DP CHGS TILL APR-22"

                      I have never authorized ICICI Bank to open a Demat or a trading account for me. However, ICICI went ahead and created an account and deducted charges of 826 rupees without informing or getting authorization from the customer. I am attaching a response received from the bank, where they say they can only refund on a pro-rata basis for a service which I never asked for and which I never even utilized.
                      For anonymously opening these accounts, ICICI Bank never reached out to me for any documents. However, now representatives tell me I have to send multiple requests for closure, call customer care, visit the branch, submit documents and whatnot.

                      Please close the account ICICI Demat account immediately and refund my full amount. If not I will have to reach out to RBI ombudsman and take the further legal steps that are available. I can see hundreds of such complaints about unauthorized deductions, this isn't good on the part of an elite bank like ICICI

                      I hope you will refund my money at the earliest!
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 26, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Jul 31, 2022
                      Updated by ahmadfareed007
                      I am still waiting for your official to reach out and for my refund!
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                        S
                        Saumya1993
                        from Delhi, Delhi
                        Jul 25, 2022
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                        Payment to icici - eazypay
                        Pay for
                        Exam Fees payment done by Paytm UPI account.(₹710)
                        UPI Reference number[protected]
                        Date: 25/07/2022
                        Sir, my issue is regarding to failure of payment. This Monday (Date- 25/07/2022, time- 09:25 pm) my account balance is deducted while making a payment for Delhi university
                        STUDENT EXAM FEE 2022 JANUARY, of ₹710 through eazypay- icici gateway.
                        In brief:-
                        Actually, the matter is when i proceed to payment page after entering all
                        credentials of my upi mode then the payment was transacted from Paytm. After a duration 5 minutes, the website shows me an error message in which it is written that " Transaction is not successful. Payment process not completed." Also, in my college dashboard it shows transaction failed but my account has already been debited with the amount.
                        Aug 26, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 26, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09ty9) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          M
                          manoj@89
                          Jul 25, 2022
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                          Resolved

                          What are 'EBA/NSE N' and 'EBA/EBA/EQPEAKMGN' codes in bank statement is not clear. Money is being debited on these account but there is no clarity in the statement
                          Aug 26, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 26, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09ty8) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            D
                            dialsaurav
                            Jul 25, 2022
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                            Resolved

                            I have updated my bank details for kyc but after a long days still my bank account is not verified and I am unable to claim my PF.

                            I don't know why ICICI Bank is not processing the kyc verification. I have read many complaints regarding the same in internet. Please take action and help us to complete the verification.
                            My UAN no.[protected]
                            Aug 30, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 26, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09ty3) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              akash sampat sonawane
                              Jul 25, 2022
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                              Am an icici bank customer. 21-07-22 ecsrtnchg charged 199.99rupees and 25-.7-22 ecsrtnchg charged 11.01 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com
                              Aug 25, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 25, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                R
                                Rajachandra Bandari
                                Jul 25, 2022
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                                My account is freezed and iam able to send money even imobile is not working
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09nr3) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Rajachandra Bandari
                                  Jul 25, 2022
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                                  My account is freezed and iam unable to send money even imobile app is blocked
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    S
                                    Simbu16
                                    Jul 25, 2022
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                                    Hi, i have added my icici account to epfo and the KYC status is "Verification under process" almost for a week. Can you please help to get this done soon?
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,
                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09nhg) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      A
                                      AmanChauhan6700
                                      Jul 24, 2022
                                      Resolved
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                                      Resolved

                                      Details of payment:
                                      Payment to icici - eazypay
                                      Pay for
                                      Fees payment done by Paytm Payments bank account.( 510/-rs.)
                                      Upi Reference number[protected]
                                      Date: 24/07/2022

                                      Sir, my issue is regarding to failure of payment. This Sunday(Date- 24/07/2022, time- 01:31 pm) my account balance is deducted while making a payment for Delhi university STUDENT_EXAM_FEE_2022 of Sri Aurobindo College of Rs. 510 through eazypay- icici gateway.

                                      In brief :-

                                      Actually, the matter is when i proceed to payment page after entering all
                                      credentials of my upi mode then the payment was transacted from Paytm. After a duration 5 minutes, the website shows me an error message in which it is written that " Transaction is not successful. Payment process not completed." Also, in my college dashboard there is an option for pay fees but i have already paid. and i checked eazypay website by filling in my mobile number, but no information is showing.
                                      I want you to please initiate the refund of the balance which is incorrectly debited from my account. I am posting few snapshots of this incident that may be helpful to you in sorting out this problem.
                                      Aug 26, 2022
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 25, 2022
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09nmv) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        D
                                        Devyji808
                                        from Delhi, Delhi
                                        Jul 24, 2022
                                        Resolved
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                                        Resolved

                                        Dear Officer
                                        I am using shoping from Amazon from 4 years and I got Amazon ICICI Bank Credit Card in 2020 but the Limit never Increased, even my friends got card with higher limits then me even house wifes get high limits. I am old customer of ICICI Bank but no offer of increase or upgrade. I have many Relationships with Bank but NO GOOD OFFERS.
                                        Aug 26, 2022
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 25, 2022
                                        ICICI Bank Customer Care's response
                                        Dear Customer,
                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09nhb) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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