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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
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ICICI Bank reviews & complaints page 98

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K
Kishlay Dubey
Jul 15, 2022
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Address: Flat A-701, Woodsville Phase 2, Borhadewadi, Moshi

Dear Team ICICI,

This is to inform you that my online payment was done by ICICI Credit card number [protected], for 30th June.

3.jpeg
2.jpeg

This card details were taken from Booking.com for reserving the room, but no such payment was made to IBIS Zurich.

When we arrived, we had made payment with Euros.

IBIS Zurich Invoice with Euros cash - 11th to 12th July 2022.jpegIBIS Zurich Invoice with Euros cash - 09th to 11th July 2022.jpeg

In fact with attached documents, you can see, this booking is done somewhere in Amsterdam, NLD.

4.jpeg

This date payment is not made by me, whereas other remaining international payments are done by me.

After seeing all the expenses, I have blocked the credit card.

This payment will not be paid by me, so I am not liable to pay this amount.

I am travelling back to India on 17th July 2022.

Regards,
Kishlay Dubey
Aug 20, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 20, 2022
ICICI Bank Customer Care's response
Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a098af) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    A
    Jul 15, 2022
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    I have been trying to contact the customer care for more than a week now. The numbers mentioned on the website are either invalid or go unanswered no matter how many times you try. I thereafter sent an email to which I got an automated response stating that the team would get back to me within 2 working days. It has been 7 days now and I have received no revert whatsoever despite several follow ups too.
    I have been incorrectly charged DP Charges for my Demat account which have been deducted from my Savings A/C. These charges should not have been charged considering that the account was sold to me on the condition of being a free account for lifetime with no annual or maintenance charges.
    My Demat account is [protected].
    ICICI Bank customer support has been notified about the posted complaint.
    Jul 19, 2022
    Updated by [email protected]
    Still no resolution, call or email from the bank's side despite my trying several times. This must be a case of the most pathetic customer service ever.
    Have tried everything- customer care number calls, emails, follow up emails, call back requests.
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      Siddhi Golatkar
      Jul 15, 2022
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      Grid Authentication Disabled for ICICI bank

      Address: Bkc, Mumbai

      ICICI Bank — Grid Authentication Disabled even when i entered the grid values correctly....
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      M
      Jul 15, 2022
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      Address: Kolkata

      Dear sir/mam

      I don't apply any CREDit card from your bank icici. But don't know how to generate CREDit card against this number [protected]..
      I m not received any card from your bank..
      Due to this issue my civil score is down.
      I m unable to process any thing due to this ### reason... please check ASAP and revert back..
      Please close this CREDit card which is showing in my name Mita saha and number [protected]
      Please help to get this issue resolved as soon as possible...
      I need no due certificate from your bank...
      Cause m not using this card then how my civil is down...

      Card no 1003
      : 4714 ac no
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 16, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      Jul 19, 2022
      Updated by [email protected]
      Please update when my problem will resolved...
      Jul 19, 2022
      Updated by [email protected]
      Still not resolved my issue..

      Icici bank customer care only called me and said that they proceed for card closer with 0 outstanding... After that not received anything from them. 3days passed already...

      Card no 1003
      : 4714 ac no
      Still not resolved my issue..

      Icici bank customer care only called me and said that they proceed for card closer with 0 outstanding... After that not received anything from them. 3days passed already...

      Card no 1003
      : 4714 ac no
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        J
        Jeetu Daswani
        Jul 15, 2022
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        Hi, ₹590 was deducted from my account without my knowledge (ECSRTNCHGS - didn’t add the numbers incase those are to be confidential. I have no clue what this means and I have no loans in my name. Why has this happened?
        ICICI Bank customer support has been notified about the posted complaint.
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          V
          Venkata Jagan Chennu
          from Guntur, Andhra Pradesh
          Jul 15, 2022
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          Address: Gachibowli, Hyderabad
          Website: infinity.icicibank.com/corp/AuthenticationController?FORMSGROUP_ID__=AuthenticationFG&__START_TRAN_FLAG__=Y&FG_BUTTONS__=LOAD&ACTION.LOAD=Y&AuthenticationFG.LOGIN_FLAG=1&BANK_ID=ICI&CTA_FLAG=I

          I had a GROWW account and three SIP's that get deduct an amount of 500 on every month first or previous month ending. I know I missed the month ending date but made the amount available by the July month starting and my account statement also shows GROWW has deducted the three SIPs amount 1500 each costing about 500. Even after that I see multiple ECSRTNCHGS charges and POSDEC CHG on a daily basis from July 1st to till date. Due to these charges I cancelled my SIP and FD with GROWW and redeemed my money back to ICICI bank account. But my FD amount 1lakh has got multiple ECSRTNCHGS and POSDEC CHG charges which made me lose around 5000 INR.
          I'm really pissed off on this and I'm going to cancel all banking services with ICICI bank account. I hold a ICICI bank credit card which had limit of above 1lakh and I'm going to cancel that as well. All this is my hard earned money, me sitting for 12 to 14 hours on daily basis and earned them. And these ICICI bank account people did not have an option to cancel the auto pay mandate either on their website or in bank account application. Im going to cancel all my services related to ICICI bank from today, and will slowly progress towards the end goal of shutting down ICICI bank from my life. I'll be using HDFC from now on anyhow ICICI bank hasen't benefited in any way. To ICICI I can be a single customer but I can save multiple 590 INR charges in my life.
          ICICI Bank customer support has been notified about the posted complaint.
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            R
            RohitDalal80
            from Gurugram, Haryana
            Jul 15, 2022
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            Address: gurugram

            Dear ICICI Team,

            My Bank account KYC in EPFO (UAN 1009 **** 7559) is showing as verification under process for the last few days.

            Kindly take it up on priority and approve it, as I have some emergency and need to withdraw the funds from EPFO.

            Warm Regards
            Rohit Dalal
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,
            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08wuv) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Sachinm750
              Jul 15, 2022
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              Address: Durg chhattisgarh

              Sir..during the process of mine savings account online opening they take initial funding of 25000/-rs. I have done my initial funding 25000 but i didn't receive any information and account number. I concern about my money plzz help me
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 16, 2022
              ICICI Bank Customer Care's response
              Dear Customer,
              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08wv2) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Jul 16, 2022
              Updated by Sachinm750
              My problem was resolved
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                S
                Sakshi_77
                from Gwalior, Madhya Pradesh
                Jul 15, 2022
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                Address: [email protected]

                My ICICI savings account got debited twice on 13th June via ADTPSLSIPG charges without any intimation. If this is the case I am pretty sure, my money is not safe in this bank. Please get it resolved as soon as possible.
                From
                Sakshi
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,
                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08wve) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  C
                  chiragmathadu
                  from new delhi, Delhi
                  Jul 14, 2022
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                  I have applied for a seed request against uan on 7th July. It has been a week and still verification has not been completed. This is hampering my ability to onboard different orgs. Please resolve this
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a092mm) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  DM me the mail address. I don't know how to remove that protected sign
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                    D
                    Dhamn60q
                    from AURANGABAD, Uttar Pradesh
                    Jul 14, 2022
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                    Address: Adalat road Aurangabad branch raghuveer complex Aurangabad Maharashtra

                    Wrong UPI transaction of rs 25000 from account no[protected] IFSC ICIC0000044
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a092mw) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      satish vudari
                      Jul 14, 2022
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                      Resolved

                      I am observing that my amount was deducted under the following statements. I am not aware of why am getting all charges from my account? I have asked about bajaj fin serve and told me that they are authorized to deduct only the EMI loan amount, not any other charges. So, I move to call customer care number ICICI bank. The IVR wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.

                      I really don't have an idea from which source this amount is getting deducted.
                      Please find my deductions for reference.

                      NACH_AD_RTN_CHRG~Of Bnk BFLf~02JUL2 2~c638abd~4000C

                      in the name of NACH_AD_RTN_CHRG~Of Bnk BFLf~02JUL2 2~c638abd~4000C -around 590 amount was deducted from this month

                      Please refund my amount to my bank account.

                      Thank you
                      Pavani
                      Aug 19, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 17, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a092n4) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        from Pune, Maharashtra
                        Jul 14, 2022
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                        Resolved

                        My credit card ending with 9007 closed with out my consent.

                        When I am complaining about it system is not letting to go beyond level 1. I raise my complain at level 1 but no solution provided.

                        My RM is also not reply and also not picking up my call.
                        Aug 18, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 17, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a092n6) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          Sahil Nishad
                          Jul 14, 2022
                          Resolved
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                          Resolved

                          Sir i make a online transactions by amazon pay for electric bill payment on the 13th july 2022 and the money will debit from my account Rs 1220/- and it is paid in the name of tpslqr but my electricity of msedcl will not filled what can i do please check status otherwise please refund my money immediately. Name:- Sahil Nishad .
                          Bank Reference ID :[protected]
                          Transaction Id : APLAP6e4fe69b36b8bb5ec[protected]f
                          Aug 15, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 15, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08v0o) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            abhishekiibm79
                            Jul 14, 2022
                            Resolved
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                            Resolved

                            Address: Patna

                            Dear Team,

                            My Card Services (Account Number[protected] has been blocked since last so many months, I don't know Why.. was applied for downgraded my profile from Premium to Normal earlier @ your Boring Road Patna Branch but yet not done even also trying to maintain minimum balance but my account number is being blocked and Branch level staff telling to make call at our Call Centre and they will update you.

                            Being a customer I would suggest you to kindly check my account and check from which date it is inactive and why if it is inactive then must ensure ZERO Penalty of Balance Maintenance waiver and should activate my account on priority with minimum Balance limit quarterly (
                            Aug 18, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 15, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              V
                              from Shimoga, Karnataka
                              Jul 14, 2022
                              Resolved
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                              Resolved

                              ICICI Fastag Scam

                              I have ordered ICICI Fastag for two of my commercial vehicles on 9th December, 2021 on their website. I was allowed to select the model and I made payment of Rs.499.12/- for each tag making a total of Rs.998.24/-.

                              When I did not receive the tag even after 15 days I called customer care and they said that we can't order fastag for commercial vehicles online and that they will close the account and refund the amount within 15...
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                              anush08
                              Jul 14, 2022
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                              Address: ludhiana

                              Hlo Sir/Ma'am,

                              ESCRTNCHG charges 590/- deducted from my account on 13.07.2022,
                              I don't receive any email regarding this deduction from my bank. Please clarify this, either refund my deducted amount.

                              Anush Kumar
                              [protected]
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08v1w) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                ChoteChoubeyJi
                                from Ranchi, Jharkhand
                                Jul 13, 2022
                                Resolved
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                                Resolved

                                Address: Ranchi

                                My account has been debited by Rs. 590 three times in this month. There is one loan account active from my ICICI bank account, and the EMI was failed to be auto debited. But they charged late fee. EMI is of Rs. 2500 and they charged me Rs 2950. But ICICI bank has debited Rs. 590 thrice in the name of BAJAJ NACH. That is totally not acceptable at all. Debiting unwanted money from customer's account is just not done. Rs. 1770 in total is a good sum of money for a middle class single bread earner of the family.

                                EMI date is of 2nd of every month, and Rs. 590 is debited on 12/07/2022 twice, and on 13/07/2022 once. Total three times.
                                Aug 22, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 15, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08uyz) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Santam123
                                  from Ghatal, West Bengal
                                  Jul 13, 2022
                                  Resolved
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                                  Resolved

                                  I open ICICI mine account on 11/07/2022
                                  They created my account on 13/07/2022. They send my account number by message.
                                  But ICICI Bank dosenot provide me video kyc link yet.

                                  Please Give my video kyc link
                                  as soon as possible.

                                  My contact number - [protected]
                                  My email ID - [protected]@gmail.com
                                  Aug 18, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 15, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    D
                                    dinesh.juvvala
                                    Jul 13, 2022
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                                    -Internet banking userid is disabled/frozen
                                    -Called customercare multiple times but no response
                                    -Customer care agent assured that the ID will be activated in 30 mins but issue still persists.
                                    ICICI Bank customer support has been notified about the posted complaint.
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