ICICI Bank Complaints & Reviews

Team,

I have been using the mobile number xxxxxxxxx1x369 for the past 5 years, and when I try to install the Mobile app, it shows another person's name and debit card. Due to this, I cannot use the account correctly, and nowhere is my mobile number updated in the account. I made an FD+Card account and received a credit card, but the same mobile number issue is again. For the same, I need to go to the nearest branch or ATM. This is an immense pain for me either fix my problems or close my FD and Saving bank accounts. It also shows the wrong name in my online bank account for the Credit card. It shows Sneha Kamboj, and there is no mobile number updated. I tried to reach out to customer care, but it's the worst experience.. either the call goes drop, or they keep putting me on hold. I want to close my FD, Credit Card, and savings bank account from ICICI. Trust me, PNB and SBI banks have a better service than ICICI. Even I dropped messages on the ICICI email form, but no response.

Thanks,
Neha Kamboj

My icici savings account has been auto debited for unknowingly 2500 rs. I have not purchased any shopping and also I have not used my card anywhere for amount swipe Atm also. Initially POSDEC CGH 29.50 amount has been deducted. Again from ECSRTNCHGS*******GST. Amount 590 rs has been deducted 4 times. Kindly help me to refund my amount. Now I blocked my debit card due to amount deducted unknowingly.

Thanks.

A person called me with mobile number +[protected] saying he has a family
emergency and he is not able to transfer the money at the moment, he said to
transfer 24000 INR to - UPI -cfmer.[protected]@icici Name- Sandhya as I took it as emergence and transferred the fund, he promised that he will pay me
as soon as transactions are online but then he blocked me.

fraud upi detail-

UPI -cfmer.[protected]@icicibr...

Hi, I tried to do a fund transfer of rupees 37467.37 from my savings account to the beneficiary holding an account with AXIS bank.

The transaction timed out and did not complete, however, the amount got debited from my account and also not received by the beneficiary.

Please help in resolving this issue. I tried reaching customer care multiple times and I did not get a chance to speak with any representatives as the call go disconnected by the IVR mentioned there was a high call volume and requested to try later.

Date of Transaction:[protected]
Time: Between 7:30 PM to 7:40 PM

My account has debited multiple amounts by icici bank it's my salary acc last amount was deducte is 538.92 by Nach_Ad_Rtn charge of bnk Bfl

I have updated my ifsc details in epfo portal for kyc activation.
It shows verification under process from a long time. It's delaying my pf claim process.

Why it's not getting verified. Please look into it and assist on completing the kyc verification...

I tried several times to get otp while by ordering on amazon and it requires to enter my otp password but i am not not getting any otp from icici bank, very bad, then i jumped to another bank to complete my transaction. I want to say that this is not the first time i am facing kind of problem from icici bank, i am not getting online transaction details over phone via sms service.
And I filed complaint in customer care 2 times still...

I have gift Card and due to wrong OTP entering it got blocked. Now in order to unblock it i have tried to contact [protected] and entered card number and cvv. But the card still remains blocked. I visited icici branch but they didn't helped me. I have a lot of money in that gift card. Help

I paid rs 510 Delhi University examination fee via eazypay using my axis Bank account linked with Google pay.
Money was already paid to eazypay but still the transaction failed on the website...
I had to pay the examination fee again using another debit card of my father..
Rs 510 is with eazypay now and I want my money back and I have transaction details also...

I’m getting error to buy Amazon pay FASTag ICICI This vehicle has a blacklisted FASTag

Vehical number: KA41P7349

Kindly solve the issue

I am trying to reach ICICI customer care since last evening. It's been 24 hrs and I have been unanswered. My mobile balance became 0 trying to connect to them. They answered once or twice but said technical issues, not able to hear and disconnected but voice assistant is able to hear my voice clearly. It asks all the irrelevant questions even if I say I need to talk to an agent. Chat option also did not work and live chat agent did not join. You can see the calls I have made in below screenshots. I requested them to call me back but they said it is not possible. There are so many calls in history but i am able to attach only one picture in this form.

Iam the acount holder of icici bank for fast few years.
This is the bank having wost customercare service.
I tried lots of time to connect with customercare through mobile phone. Initial stage it will say press bla bla for langue and account related call something at final stage when i press 9 to talk with customercare executive. It will ended automatically or the customercare executive will act as a network issue ( he said hello hello customer was not responding ) and disconnect the call several times. The call cost was 1.5 p/s, for each call without connecting customercare executive rs. 5 to 10 will detuct from my account. More over that it makes very tension, so i will have bp tablet to control the tense. Kindly request to pay some penalty to customers who likes me.

Thanks & regards
rajsekhar
raja.[protected]@gmail.Com

I am Sujoy bepari without any notification. I was
emergency and when I was going to make a payment then the amount was not there.what the he'll wrong with icici bank.
I was detected the amount of 590 rs on 11 May 2022, + 118 rs 25th April 2022, + 148.99 + 590 + 0.01 rs 18th JULLY 2022, 3 times my account in the name of NACH AD RTN CHARGES 590+118+148.99+590+0.01=1447 total has been deducted from my account without any information
What is the transaction purpose?
NACH_AD_RTN_CHRG~TPSLSIP~13JUN22~3430d62
NACH_AD_RTN_CHRG~TPSLSIP~01JUN22~f7a923b
NACH_AD_RTN_CHRG~TPSLSIP~02MAY22~71ba9fb~000000
I want a strongly reply from your side clear
icici bank. Kindly clarify the reason and refund the money back to my account I.e[protected]

Dear sir,
I have do void transaction on 10th july 2022, and suddenly cancelled that transaction at that time With pinelab machine, i have already talk with pinelab customer care for regarding this issu, he told me that your transaction has been cancelled same time (that is a void sale transaction) So why you people charged me, please cancel this EMI... AS SOON AS POSSIBLE. And main thing is that your customer care is not resolved my problem. Please don't make us fool
PLEASE DO NEEDFUL. That transaction already cancelled by pinelab machine.
Why are you send me this type of EMI statement??????

Regards
Lukman
[protected]
[protected]

ICICI bank deducted MAB charges and ECSRTNCHGS without intimating regarding the debit. This is salary account and I don't know if they have removed it as a salary account without intimating me via anything such as SMS or email or phone call. This was a zero balance account and I didn't get any information if they are converting the salary account to normal saving account.

It deducted my MAB charges for the month of May, June, July on the below dates. I lost Rs 2224.92 in total from my account.
Value Date Transaction Date Cheque Number Transaction Remarks Withdrawal Amount (INR )
19/07/2022 19/07/2022 MABchgs-June22+GST 590.00
30/06/2022 30/06/2022 ECSRTNCHGS210622_SR[protected]GST 590.00
30/06/2022 30/06/2022 ECSRTNCHGS210522_SR[protected]GST 590.00
11/05/2022 11/05/2022 MABchgs-Apr22+GST 454.92

This kind of activity is really a mess for customers and it cannot be accepted from the ICICI bank.

I need my money to be refunded back asap...

I have been charged MAB charges for not maintaining minimum balance in the account. I have following issues with the charges and request for reversal

My account was a salary account type when opened(July 2015) and in that no minimum balance was required to maintain as per the rules however, ICICI Bank started charging me for the MAB out of no where from long time (Feb 2021) hence I have following issues to raise:

(MABchgs+GST) deducted till today are :
FEB 21 -- 698.06
March --210.01
Jun 21-- 1.99
Nov 21-- 590
DEC 21 --288.28
Jan 22 -- 478.05
Feb 22 --590
Mar 22 -- 139.68
Apr 22-- 109.83
sms charges 17.70
May 22 -- 119.06
Jun 22 -- 127

Total: RS. 3159.66/- deductions.

have been deducted from my account and no information either in writing or sms or phone call was provided by ICICI bank.

2) ICICI bank deducts Rs 17.70/- for sms pack per month to update me for any transactions from the account. However, this information was not shared by any means

3) No message or email from ICICI bank informing that my account has low balance and could attract penal charges whereas they started charging me since January, 2021.

4) No where even after logging into my accounts dashboard, no pop-up or message or red signal comes stating my balance is low etc.

5) I Request to ICICI to reverse the money they have deducted for useless cause, else WE NEED TO CLOSE THE ACCOUNT WITH ICICI Permanently
Its Not Customer Friendly bank, Its PENALTY BANK.

Today, we are going cashless where real time information sharing is critical. However, with such nature of transaction, it shows spurious and mistrust on part of bank.

I spoke to customer care, they could only reverse two months deductions
(Feb 22 and Mar 22). For rest of the previous month huge amount was deducted. With this, I request for reversal.

Regards
Priya S.

Dear ICICI team,

My account details are correct what i have send in my trial mail,

I have seeded my ICICI Bank account details on the EPFO website on 19th june 2022 and its still pending for verification from Bank's end.
I have already written an email to ICICI customer service and haven't got a proper response regarding the same.
I tried to visit the branch but no one at the branch seems to...

Your employee name rohir verma
Number +[protected]
HE did fraud WITH me IN THE Name OF providing ME data entry Job IN ICICI through LINKEDIN he contacted ME AND made ME open MY demat and without MY permissions HE added liability TO MY account and now I wana close MY account AND I AM being asked TO clear DUES.. I DINT DO SINGLE TRADE... WHY the hell SHOULD I CLEAR DUES. HE SHOULD BE PUNISHED TAKE STRICT ACTION AGAINST HIM. MAKE HIM CLEAR DUES N CLOSE MY ACCOUNT ASAP. Or call me asap [protected]

I have seeded my ICICI account details on EPFO website on 9 July 2022 and till date the verification from Bank's end has not been done. I called ICICI customer service and they asked me to visit the branch regarding the same. When I visited the Branch they didn't have any idea how the verification process works and Informed me that EPFO details will be verified only by the Employer and not bank. After educating the person regarding the Bank account verification process he disagreed saying that he has no idea and asked me to call customer service. I have also written an email regarding the same and got a revert that it will be resolved in 2 business days but haven't heard from ICICI since then.

I am frustrated and disappointed the way ICICI has responded for a very simple bank account verification. I never expected this level of Lethargicness from ICICI. Due to this I am unable to withdraw my PF for my emergency.

I received 5 gift cards worth 10, 000 each, a total amount of 50, 000.
Due to the lockdown, I couldn't be able to get access to my gift cards, now when I claimed my gift cards for purchase, out of the 5 cards received only one card was working remaining 4 cards are not working, remaining 4 cards are not working, and was showing "error from auth processinvalid card status" this error message while logging in in the self-care portal,...