ICICI Bank
ICICI Bank Limited
Customer satisfaction rating: 58%
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19103
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ICICI Bank Customer Care

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Address
ICICI Bank Towers, Bandra-Kurla Complex
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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1796
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722
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710
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405

Phone:
Phone:
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816
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430

Additional info

ICICI Phone Banking Center

ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032



Registered Office

ICICI Bank Limited, Landmark: Race Course Circle, Vadodara 390 007


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Customer satisfaction rating
58%
Complaints
19103
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Resolved
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ICICI Bank Complaints & Reviews

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Dear Sir,

This is to inform you that I was forceable given a ICICI credit card in the year 2005, when ever...
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[Resolved]

My name is Sushan Rungta and I my savings account no. is[protected], which I am holding with ICICI Bank Ltd. I have deposited one cheque in ICICI Bank Ltd., Noida bearing cheque no. - 191732 of HDFC Bank Ltd, Patna for a sum of Rs. 9105. This cheque was initially credited into my account, but after 2 days a debit entry was made in my account whose reason is not mentioned in the a/c statement and no intimation has been received by me for the same. Till date I have not received the credit of such payment and I am really having trouble in getting it cleared, as there is no one from ICICI Bank to hear you!
Aug 14, 2020
Complaint marked as Resolved 
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    I was shocked to check my last month's credit card says I've redeemed all my points! When contacted ICICI Call centre...
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    To,
    The Manager,
    ICICI Credit Card Divison,

    Dear sir,

    In early 2007 I received...
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    settlement on total amount due of my credit card iam the customer of icici bank from last few years, before this our car loan...
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    Name- Kulasekaran Seshadri
    Prepayment of
    Micro Banking Personal Loan Account no. LIBHP[protected]
    Address-...
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    Dear Sir and Madam,

    I am not being able understand that Why I am not getting refund into my account.
    ...
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    [Resolved]

    Airtel Online Recharge Failed from ICICI
    I tried to do a mobile (Airtel) recharge on 28th Feb through ICICI online banking. But after completing the procedure, the Account was debited but the phone was not recharged as there are some error on the site.
    Then I called ICICI customer care. They replied that the transaction is successful from our end. There is a problem with Airtel and you have to contact them. I contacted Airtel four time but they logged complaint and closed it by providing clarification that we didn't recived any request. They told me to contact ICICI. I am trapped in a loop.

    I have all the transaction number and reference number for that transaction but neither ICICI nor Airtel is having any system to track what went wrong and where is my money.

    Can you help me in this regard!
    Aug 14, 2020
    Complaint marked as Resolved 
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      My loan from ICICI bank got disbursed in FEB.I still haven't received my amount which was supposed to be delivered via...
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      [Resolved]

      ICICI TAX SAVING BOND-032002-TBS-one


      I purchased 4 nos bond amounting to Rs 5000 each (Total Rs. 20000) bearing distinctive no[protected] Date of allotment was 23.04.2002 and redemption date was 23 04 2005 with 8.5% intrest.It bears certificate no.140624 and bond holder no.[protected].I could not get my payment uptill now.

      Please do the needfull for my payment as it is allready two year late.

      Thanking you

      With Regards

      Mohan Singh Bisht

      Vill -Dungarpur, PO Halduchour
      Distt Nainital
      Uttrakhand
      Pin 262402
      Aug 14, 2020
      Complaint marked as Resolved 

      Icici tax saving bonds — non payment of dividend

      sir
      i have purchased two tax saving saving bonds no.[protected] having distinctive no[protected] amount Rs 10000/- i havnt received my dividend for the year 2008. kindly pay my dividend

      Rajesh kumar Mangal
      s/o sh Tilak Raj
      lane -5 indira colony
      Pathankot
      145002
      mobile no. [protected]
      Dear Rajesh,

      We will contact you and work to address your issue at the earliest.

      Regards,
      ICICI Customer Service Team.
      Sir, I have purchased six tax saving bonds on 11.03.2005 which are due for payment on 11.03.2010. Please credit the amount to my saving bank account No:[protected]mahesh chandra shrotriya) if you have not send by the cheque.
      Details of bonds:
      six bonds of face value 50000
      certificate no: 9020
      Bondholder No.[protected]
      Distinctive No.[protected]

      Thank you
      Acc No:[protected]
      mahesh chandra shrotriya
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        [Resolved]

        I have a mobile no. [protected] in my name Vikas Paharia.

        ICICI bank is regularly sending transaction details thru sms of a current account, which is not belongs to me. Inspite of my regular complaints on their portal no action taken by bank. Still sms are regularly sending on my mobile by bank. ( 4 to 8 SMS per day )

        Please help me in this issue.

        Vikas Paharia
        [protected]
        Aug 14, 2020
        Complaint marked as Resolved 
        I have a mobile number [protected].. ICICI Bank has been sending me messages on behalf of my old credit card which I stopped using ever since 2 years from now.. still they send me message.. that I owe them some money.. eventually after couple of months receiving their call states.. I had a credit to be paid of 24 lacs.. Now, seeing this, I was shocked & suprised to see it, Besides, I feel they should be treated well before they end up.. they need to be bashed for their poor performance and their miss-management & lousy professional ethics. Also, they should be banned or blacklisted from operating their banking division..
        ICICI itself is a defaulter, who brings innocent customers to default list for RBI.
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          [Resolved]

          Dear Sir/Madam

          My ICICI Bank Credit Card statement (Card No.[protected]) dated March 21, 2008 shows that i have to pay Rs.5657/- to your company. I have made no booking what so ever from your company. I shall be highly greatful to you if you could provide me the details of the payment.

          With regards and hoping for a prompt reply from your end

          Elveena Isaac
          [protected]
          [protected]R)
          Aug 14, 2020
          Complaint marked as Resolved 
          dear sir/madam
          my icicibank credit card statement ( card no. [protected] ) statement 15/04/11 to 13/05/11 shows interest chargesRs 798.68 and late fee of Rs 400. You are requested to kindly go through my last 3-4 months transactions.You will find that I have been making payments through internet banking time to time without waiting for your postal statements. In between credit payments are also received by way of cancellation of air tickets. You are therefore, requested to kindly remove the interest charges and late fee(798+400) so that our cordial relations continue in future as well.

          With regards and hoping for a prompt positive reply from your end.


          DR S D JOSHI
          [protected]
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            respected sir

            please I hereby request you to submit my SBI account balance
            since which i have not...
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            [Resolved]

            Dear Sir;

            I would like to have your kind attention regarding a transaction with ICICI against my dispute requests SR42939976 dt 21.10.07, SR45367882 dt 30/10/2007, SR48915735 &[protected] dt 26/02/08.

            I'm writting the entire matter for your knowledge.

            This is regarding a Transaction from ICICI Bank credit card. ICICI Bank Claims that Approximately Rs 38000.00 has been with drawn from my ’Add on’ card on 30/09/07, 01/10/07 & 17/10/07(Card Number : 5177 XXXX XXXX 5102-RAJENDRISH DEVI ) . While I have not with drawn this amount.Then, I put a dispute request SR42939976 dt 21.10.07, SR45367882 dt 30/10/2007, SR48915735,[protected] dt 26/02/08 as I wanted to have all relevant proofs (any video film or Photographs from ATMs, Address of ATMs etc) by the bank, if any transaction has been made by me, Bank must provide it to me. This is my right of information.

            I have written regarding this ‘n‘ numbers of time to the bank, made ‘n’ numbers of phone call to ICICI Customer Care but every time I got a new date, a new fake commitment & till date I haven’t received any proves from bank.

            When ICICI asked me to collect the transaction CD from my ICICI Preet Vihar- Delhi Branch on 20/01/2008, I visited there, one of the ICICI Official says, “Transaction CD has been lost.”
            Again ICICI writes they have issued one duplicate CD, Again I can collect it from Preet Vihar Branch on 04.02.08, but when I visited there, no Transaction CD was there.

            On 12feb 2008, i visited ICICI Preet Vihar Branch, had an interaction with an ICICI official. He has shown me the CD of the Transaction made only on 17.10.07 which was a minor transaction of Rs 1000.
            As per customer care, my card has been used from 04.00.39 PM to 04.01.43 PM for the transaction on 17.10.07.
            (Transaction detail on 17.10.07, collected from ICICI Customer Care is given as;

            S.No Transaction Time Status Amount
            1 04.00.39 PM Successful Rs 500.00
            2 04.01.26 PM Fail ---
            3 04.01.35 PM Fail ---
            4 04.01.43 PM Successful Rs 500.00

            But i was surprised & disappointed, no pics/ photograph was available in that Transaction CD from 04.00.27 PM to 04.11.33PM. I am shocked How can a Bank like ICICI do such a big mistake.

            Then I put a mail to Mr Kamath ( MD ICICI) & your Head Service Quality regarding this & ICICI got back to me with a mail that “this dispute will be resolved with in 45 days” & Dispute request no[protected] but Yesterday, ICICI blocked my saving bank account also with out providing any proofs & with out intimation.

            I talked to customer care, they told me, Bank has taken the decision in his favor.
            But it was not the question of the favor . while It was the question of Non-Responsiveness of ICICI & its neglieance, it was the question of trust which a old customer have for ICICI, It was the question of liability of ICICI for his customer to provide all neccessary information.It was the question of mental haarasment done by ICICI for last 07 months & still i'm fighting with ICICI for my right of information.

            If you will go through my mails exchanges with ICICI Customer Care, you will be surprised that ”I am fighting for my right of information for last 07 months.” Because of Bank negligence & delay, how much I’m suffering? But Bank is unable to provide me any of the relevant information, but not to fail send its monthly statement with increased charges.

            Really I am very disappointed, mentally harassed with such a worst experience with ICICI. I am passing through a mental harassment made by ICICI for last 07 months, which i never expected from ICICI because I used to think that ICICI is the best bank of india but unfortunately ICICI changed my perception. I am a genuine customer of ICICI for last 05 years, done a lot of banking with ICICI.

            I always preferred ICICI for banking & also recommended to others.Of course always i had an intention to close this issue as earliest as possible but every time ICICI gave me fake commitment, because of this experience of mine, i am loosing my faith over ICICI.

            I am really very upset & feeling mental harassed & but writting this mail to you because i want to make clear myself for ICICI's Policy/Process/Way of working through you.

            I request ICICI to let me know the few answers through you,

            1.If customer ask for the relevent proffs for any transaction, is it not the liabilty of ICICI Bank to provide the required proof ?
            2.Getting Information is not the Right of Information of a customer?
            3.Does ICICI unable to provide any required proof for the any transaction or is ICICI is unable to provide all required proofs for the said transaction?
            4.How much time ICICI should take to resolve this matter, as ICICI already taken approximatly 7 months ?
            5.How ICICI can block my ICICI account with out providing any proofs / with out any intimation to me? is it fair?

            I request to ICICI to give me their comments for the above.

            I hope you will do needful definitely.

            Looking forward for your Co operation.

            Thanks & Regards

            Vinit Sharma
            [protected]
            New Delhi
            Aug 14, 2020
            Complaint marked as Resolved 
            I have a credit card of ICICI bank.Im ready to pay and have been paying all the amount towards my credit card to the bank.but now due to their misguidnce today im facing a lot of problem as my outstanding amount has reached to an extent which i cant settle in one shot.But their false commitments regarding conversion of the amount into installments has made my life miserable.
            because of the fault of the bank they will be putting my name in the defaulter list even when I am ready to pay.Kindly look into the matter.
            Sir,
            I had applied for credit card before 8 months and all the verification including door, mobile etc but still i have not received the card. So, kindly give the attention to it. The icici staff from Malvya Nagar, Jaipur, Rajasthan came to my office and collected the details which he required. I dont have any other details about the application...

            By
            A. Muthamilselvan
            I was insulted and reprimanded in front of all staff and public on baseless issue by Mr. Harish Sehgal (Product manager Recovery).
            During my visit to your SCO no 180-181 Sector 9 branch (Second Floor) Chandigarh, to deposit my credit card bill at 1.15 pm. I was attending very important official call. Meanwhile I was interrupted by the security guard who politely asked me to sit on chair but before I could react another person named Mr. Sehgal came to me and straight way started behaving in a disrespectful and rude manner. He chided me by asking “who are you” “you came inside wearing sunglasses” and “talking on phone as if this is a COMPANY BAAG” “go and sit there”. I was stunned and requested him to talk politely but he continuously humiliated me with his rude behavior in front of all staff and public.
            If he had any objection, he could have adopted a civilized way to ask but he didn’t why? He must know the reason
            Following this humiliating act I torn my credit card and now seriously planning to break all the relations with your bank.
            ICICI is pioneer among private sector bank and such unethical, unprofessional and disrespectful approach towards customers is never expected and totally uncalled for. Such short tempered & ill logical officials have always brought bad name to the organization should be dealt strictly.
            I request you to take a stern action against him to avoid future reptitian of such unpleasant incidents for other customers. Hoping for a speedy action.
            Thanking you in anticipation.
            Regards

            Ankur

            Credit card no [protected]
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              Dear Sir,
              Attached below is the trailing mail sent to ICICI Bank and ICICI Direct but yet to get any satisfactory...
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              Dear sir/madam,
              I had purchased a ICICI TAX SAVING BOND -032002-TSB amounting Rs 5000*4=20000-00the bond holder number...
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              Sub-1. ICICI-Safety bonds( Tax Saving)).-Payment not received
              2. Address Change.

              Ref- Bond holder number...
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              I am a retired UP Govt employee, Nowadays I am going around in different offices of ICICI bank for a unintentional mistake...
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              [Resolved]

              Icici bank has blocked my savings account for my credit card payment for which i have already made the payment on 01 april through other bank account and i have a receipt for the same. I spoke to the area head Mr. Manoj Gupta and he was very rude saying that we will not release your account go do whatever u want to do. I was quite upset with the organisation like this i dont know how to recover my money 42000 from this bank. Please reply i m awaiting for a reply from a person who can really help me out ...alpa vijay
              Aug 14, 2020
              Complaint marked as Resolved 
              Private banks do commit this mistakes due to the new young guys oftenly joining and leaving at short notice which is actually disturbing the organisation and it's transactions.
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                [Resolved]

                Sir/Madam,
                With due respect I wish to state that Bharat Sanchar Nigam Limites (BSNL) had Started a special offer of Call Now Card on purchase of these cards on line.
                This was a special Holi Offer on Purchase on 22nd and 23rd March 2008 only. This offer was also advertised on News Channels and Internet site of BSNL (www.bsnl.in). Under
                This offer a customer was to pay Rs.10(Rs.11 with taxes) for which he was to be given a Call Now Card of the calling value of Rs.100.I made two payment. One on[protected] and second on[protected] and the payment was also confirmed by BSNL Site and My Punjab National Bank Mandi (H.P.)Branch also shows payment made twice. I was to be given Secret Pin Number immediately. However, until today I am unable to get these cards. I had told my this problem at Mandi BSNL Office but still my problem is not solved. The higher authorities were ignorant of these schemes.
                On internet site, I was advised that if there is any problem to customers then they should mail at the following address: [protected]@billdesk.com

                I sent Mail of my problem to the above site. But in reply I was told that my payment has been confirmed and amount has been deposited with BSNL I was advised to contact my nearest BSNL office. I also contacted the BNSL office. But my problem could be solved yet. I also contacted at BSNL Toll free NO.[protected] but no satisfactory answer could be received.
                I am suffering since one-week mentally and financially.
                Kindly solve my Problem
                Following is details of my orders and payment confirmation.

                Name Of Bank : Punjab National Bank, Mandi, Himachal Pradesh Pin 175001
                Site : www.bsnl.co.in
                Biller : portal.bsnl.in/itc/aspxfiles/login.aspx
                Amount : Rs.11 each two times as per the following details

                1 ) BSNL User ID : paras2242420
                Portal Transaction ID TXN[protected] Rs.11 on[protected]
                Payment Confirmation No = 231034
                Bank Receipt No. = TRTR/[protected]/[protected]:58:35/UB
                2) BSNL User ID : paras2242420
                Portal Transaction ID : TXN[protected] Rs.11 on[protected]
                Bank Receipt No =TRTR/[protected]/[protected]:57:28/UB


                Please call me on my Mobile No.[protected] So that I can
                discuss in details.
                Thanks a lot
                Yours
                Paras Ram Saini Mandi (H.P.)
                Aug 14, 2020
                Complaint marked as Resolved 
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