ICICI Bank Complaints & Reviews

Dear Sir/Madam, My name is Sanjeev Kumar Kambadur. I got an email from ICICI with bank statement on 6.July 2014. My account is in dormant state as I didn't operate it for almost 5.5 years. I had a balance of Rs. 2202.55. Now ICICI bank has debited Rs.1573.04 for SMAB Chgs Jan14-Apr14+Stax 173 leaving a balance of Rs. 669.51. I did not receive any notification before. Request to look into this matter and take necessary action. Thank you Best regards Kambadur Sanjeev Kumar A.C No.[protected]

I am new customer, I had telephoned Delhi customer care today at about 10.15 PM. I was asked to wait in Q for more than 30 minutes with mobile bill of 35 rupees and still could not activate ATM card. My account no is[protected]. Please do the needful and inform. I had tried to ring up customer care 4-5 times before this. NEERA SHARMA (M)-[protected]

ICICI bank is cheating the common man by deducting MAB charges from the a/c without informing their customers that too on several occasions. RBI has given clear instructions to all the banks operating in India not to penalise customers for not maintaining minimum balance in their accounts. This is absolute clear violation of the rules. ICICI bank and many such private banks should come under the purview of RBI and RBI should take action against such banks operating in India who are just here to make money and not for doing any service. These banks are doing business by removing money from their customers accounts by showing MAB charges.

MAB charges are being deducted from customers account without any consent from the customer. Even though RBI has clearly instructed the banks not to charge the customer for not maintaining minimum balance, these private banks are robbing the common man of their hard earned money.

I was having dues of Rs.3791.I made payment of said amt on 26/5/14.but i had forgotten to put the date on the cheQue.It was returned to me on16/17-06-14.ThE next day i made correction &put it in the dropbox At MaHim branch till now no message has been receIved .pls give me reply.

Dear Executive, I am your privilege customer but really it is surprising for me your reputed bank is involve to defame through CIBIL. There is no any payment due from my side but you have shown Rs. 3406 /- current balance on CIBIL site on above said account. Please immediately resolve this issue to improve my credit score other wise I will break my relation with the bank and will move to court for solution. Regards, Sanjeev Kumar Singh mail ID : [protected]@rediffmail.com

Dear Sir/Madam,


Am Vinith
Gandhi, Am working in Chennai currently and using ICICI salary account[protected] in Chennai & another savings account
[protected] in Pollachi branch, TamilNadu, India. On[protected] I was in need to help one of
my relative with amount Rs.3, 60, 000 (Rupee Three lakhs sixty thousand) for
their surgery & hospitalization charges in Pollachi. By making all efforts
I was able to get loan sanctioned from my organization to ensure the need gets
fulfilled. After getting the money in my salary account[protected] I transferred Rs. 3, 60, 000 to my Pollachi bank account (with
Transaction ID: INF/[protected]. When my parents went to withdraw the
cash amount from[protected] Pollachi
account, they were shocked to see that the total left out balance in account is
Rs. 3, 56, 577. Total unexplained and
without intimation amount deducted from account is Rs. 3422.510.


With cash
amount required for surgery being shortage my parents were asked to pay the
remaining amount by hospital to initiate the surgery. Finally we wash pushed to
mortgage one of our gold ring to arrange the amount on immediate basis. We were
pushed to an unethical situation by such an irresponsible behavior from reputed
bank like ICICI, not only we were deducted with unexplained amount our mental
peace and the patient’s life was put to a question by ICICI bank. Later on
checking the detailed statement in ICICI online website- it was mentioned
deductions for MAB = monthly average
balance deductions for various months total summed up to Rs. 3422. This
situation is a better example how these non-government banks how they don’t
understand the customers situation and act greedily to recovery money whenever
they see a bulk cash on their account they immediately grab the situation to
take money.


We were mentally hurt and pushed to a very
bad platform in an important situation by ICICI bank, this is the last week am
going to spend my account with ICICI and going to cancel all my accounts also
will change the bank and never ever suggest anyone in my life to apt for ICICI
service.


Regards,


Vinith Gandhi R

I am holding ICICI credit card bearing no [protected]. I have made the payment for last month before pay by date (that is 7th of every month.) But in this moth bill I was levied late payment fee surchage and interest amounting to Rs 722/- Previously I was making the payment directly to ICICI bank but to to the introduction of fee for that I started remitting cheque. But even after correct payment the late payment fee is imposed on me, From the date on which this bill was received I was trying to call the customer care[protected] and all other numbers pinted on back of the credit card, But I am continuously getting the reply all routes are busy.Hence I am filing this written complaint. Please do the needful to reverse the late payment fee and other charges since I have made the payment on 5th of last month. Regards Rakhee.J

Dear Team. My name is siraj khan and my number is [protected].This is regards to Threaten call recd from Vashvani associate, saying that we are calling from ICICI bank.And would like to speak Mr.Jitendra singh.I understand jitendra sing was our employee and now a days he is hospitalise in his native place.I got a call from Miss Sunita and she said if you dont provide jitendra number we will see you.She also said " Tu us ka number de nai to main kya karungi tu dekh lena" I think She forgot to whome she is speaking. We are Also working in service industry and we know very well how to speak our client.I am ICICI bank account holder from last 6 years ans if i will get this kind of call in my office landline and saying we are calling from ICICI bank, then what would i will thing for bank.And even this case is not belong to me.Its some other person case. Why you given authorise to other stupid people Who dont know how to speak our clients. We are not expecting this kind of service such a highly reputed bank like you. If you dont repl of this complain then i know what i have to do further and when i have to go. Expecting your repl soon.my mail id id srk.[protected]@gmail.com

I received a call 2 days ago about a icici credit card offer, I clearly mentioned I will confirm if I need it by next day. The next day the call came when I was in the middle of my work so did not attend. Today I received the call from the same person (I have the name and number) and she started saying what needs to be done to get the card. I then confirmed I did not need the card. Now she said that I should not be giving 'false commitments' and that she is not calling because she doesn't have a job. Also she hung up the call immediately and I could not ask her directly if she understood the 1st conversation in the first place. I am not sure if your customer care officials are trained but the way the official talked was not only immature but rude and intrusive. Please educate your personnel on how to talk and listen to a customer which is the basically expected from a customer care official. I am a salaried IT professional. Also I expect your officials know making calls might be their primary job but always attending it isn't for the customer. I have never once had this issue till date with other officials though. They have always been helpful. Regards, Nancy

Hi, I am having a salary bank account in ICICI manyata tech park(bangalore) from last one and half years and my account no. is[protected] my contact number is :[protected] I was just checking my bank statement and got the shock of my life. My account has been debited by MAB charges thrice in last month.30/06/2014 SMAB Chgs-Nov13+Stax 43.26 393.26 I tried calling the manyata tech park branch at but there was no response. I don't have any mail informing about this MAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.

I am having bank account in ICICI Nariman Point branch from last 1 years and my account no. Is[protected] My contact number is : [protected] I was just checking my bank statement and got the shock because my account has been debited by MAB charges: SMAB Chgs May14+Stax 22.00 = 200.00 I don't have any mail informing about this MAB charges. I have no information from ICICI. No call, no mail and no message. Now that I understand that ICICI bank has not informed me about change of balance system and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) I.e

After migration to so called new software ICICI bank removed my registered mobile number from the Credit Card Account there by rendering my card useless for online transactions [i cannot receive OTP anymore].The reason given to me is that i cannot have same mobile number in savings account as well as in Credit card ! I am supposed to link credit card account with my savings account so that i give control to the bank to deduct from my savings account even when there are fraudent transactions on the credit card.The second option given to me is i maintain 2 mobile numbers. Both the options are not acceptable.I am choosing option 3 i.e stop using ICICI credit card and start using my other credit card!

We, M/s BhagyaLaxmi Cement Industries would like to register our new email id with "Current Bank Account". The Email Id that want to register is "[protected]@live.com" Account No.:[protected] Corporate ID:[protected] User ID: user1 Registered Mobile No.: +[protected]

As i given correct documents of mine still there is name mismatch in my account i tried since last one year to change account name . But there is no positive feedback by my branch Account Number is :[protected] Current Name in Account : Vijay Prakesh Dahiya And My Real And Documents Name Is : Vijay Prakash Dahiya There spelling mistake in " Prakash " And My Credit Card which was Attach With Account Was Disabled Now due to late payment, but from the card was activated i haven't receive any statement for paying bill or other thing even I tried to contact customer care but still there no such feedback for paying method From Last One Month I am Alternatively Going branch for name change and new insta credit card but they are saying come tomorrow or come after 2 days we will do and Today i went to my branch but there are saying close this account open a new account so we can do correct spelling o[censored]r name, is this way you give services to customer by making fool on name of new account, Change my name as Vijay Prakash Dahiya And Also Give me a Strong reason to disable my credit card else i will take legal towards you guys

Rs.561.80 was deducted from account on 26/06/2014 for demate account opening as i had never applied for the same in past so why the same had been deducted from my account . And i don't have any document related to demate account. At the time of opening the salary account they don't tell me about any thing about demate account. Firstly i want to close this demate account and aslo return back my deducted money .

Dear Sir, I am an a/c holder of icici bank they are deducting MAB from my salary a/c. Actually I am had an old salary a/c with Icici bank. For the period of 2.5yr i haven't use that a/c. Suddenly my present company decided to make salary a/c with ICICI bank. So they want to open a new a/c, but unfortunately i have an old a/c with bank. i am not able to new a/c. so they suggested me to close down the old A/c. With this information I visited to my nearest branch ( Bangur Avenue kolkata-55). when I want to close my a/c they old me (sir you can active this a/c and continue with this a/c as your salary a/c). so i gave them Rs 100 to active that a/c. But Now they are deducting mab for my a/c and saying that you sir you need to maintain RS 10000 as MAB otherwise we will deduct bal from my your account. So sir please take strict action against they are doing business in an unfair manner.

I wish to close all my accounts with ICICI, including my demat soon, I decided to do it 6 months ago itselfs, I felt Rs 499 AMC for Demat account is acceptable though it was not informed to us while opening the account, though we were employees of ICICI bank, we were cheated in this matter, I did not take it serious, since it was just Rs 500 for one year, though there was no amount in my ICICI demat linked account[protected], the AMC was blocked from my other ICICI account[protected], 6 months ago and then it was debited on 20th June 2014. Infact I was not interested in trading with ICICI as I was happy with Edelweiss. So I never used the account demat account and bank account linked to it. Later in the month of December, I recieved a call from RMs asking to start trading, they have activated discount plan for FNO trading, so I thought of starting it, And started in January 2014, everything was fine till today, none of them informed me about the MAB charges in last 2 years period, even while I escalated a issue about demat charges being blocked from my other account. But all of a sudden today I deposited a Rs 19816 in to my account, and found only Rs 15113, 4702.12 was found missing, when enquired the Malkajgiri Branch Manager Phanisree, she informed about the MAB charges, I politely asked her for reversal of the same, since deducting 4702.12 toward MAB charges for 1 year at one go is not at all correct, she said she has the previlage to reverse only the charges of 1 or 2 months or maximum upto 3 months, for complete amount, I will have to walk to the branch where the account is in. Here are the details of deductions. From[protected] 769.52 on 1st july 2014 393.26 on 1st july 2014 393.26 on 1st july 2014 393.26 on 1st july 2014 393.26 on 1st july 2014 393.26 on 1st july 2014 393.26 on 1st july 2014 393.26 on 1st july 2014 393.26 on 1st july 2014 393.26 on 1st july 2014 393.26 on 1st july 2014 17 on 30th june 2014 Total 4719.12 From[protected] 505.6 on 20th June 2014. My position is not good at home, my mother is not doing well with her health, I need my money back, can't explain much any more about it, please reverse the charges back. But, I will not be going to any branch anymore and get disappointed, also I am not going leave this as it is instead I will escalate it to the very high level of the ICICI management and Banking Ombudsman until my money is credited back, later on will also close this account. I will not be able to attend calls after 4PM. Sunil Kumar [protected]

On 30th May 2014 based on my complaint, ICICI Bank had reversed and settled the irrelevant bank account charges related issue.

But now when I saw my account, I was surprised to know that all the charges were REVERSED!!

On the top of that, additional charges were levied and that too were irrelevant!.

I wish take this matter to High Court, RBI and Banking Ombudsman so as to save innocent people who are customers of ICICI BANK.

The bank is taking advantage of people who are less literate and have no or limited access to their accounts.

Please take a serious action and publish in media.

Thank you

Sir I had one Credit Card : [protected] and closed the Card during AUGUST 2013 thru settlement. I have received the NO DUE letter also from the Bank. In May-2014, I checked my CIBIL status and shocked to see that the above Card is shown as OUTSTANDING for Rs.41000 plus. From May-2014, i keep on sending mails every week reqeusting them to check and update the CIBIL Status. I sent mails to higher officials also. Even after more than 45 days and 10+ emails, no reply received / no action taken. I plan to move to Consumer Court shortly. If any other alternative/s is/are there to close this issue, I request you to suggest. I have not faced any such issue with other Bank Credit Cards as several cards were closed thru settlement. Only with ICICI bank I am facing this issue. I dont know whether other people also face the same issue with this Bank. I welcome suggestions to close this issue. NACHI