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ICICI Bank Complaints & Reviews

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Updated: Apr 21, 2026
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ICICI Bank reviews & complaints page 947

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S
sohanpal
from Pune, Maharashtra
Jul 17, 2014
Resolved
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Resolved

Address: Ahmedabad, Gujarat

Dear Sir,

We have applied for ICICI Bank Credit Card on Dated 1st July, 2014 and All document submitted and Verification was done. but till dated no any Msg. received in this regards. So, we are requested to you please give the status of above mentioned application No.


Thanks & Regards,


Vijay Shankar Gond
Ahmedabad
Aug 14, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Mr.Gond,

We regret the inconvenience caused. We have made a note of your application number.
Our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team
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    S
    Swapnil Bambarkar
    from Mumbai, Maharashtra
    Jul 17, 2014
    Resolved
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    Resolved

    Address: Mumbai City, Maharashtra

    HI ICICI Bank Team, My name is Swapnil Shivaji Bambarkar and I have two ICICI credit card(coral). I want disconnect both card. I am Surprised, receiving two credit card are same name. I have not used the both card and I have received the bill every month. How it is possible. Your executive promised me, yearly charges will apply after 1 year not from day 1. Please discontinue the service ASAP. I am trying your customer care but number is getting disconnected every time. Card No : [protected] Name : Swapnil Bambarkar Card no : [protected] Name: Swapnil B
    Aug 9, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Mr. Bambarkar,

    We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will assist you. Refer '103533' in the subject line.

    Regards,
    ICICI Bank Customer Service Team.
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      V
      Vijayan Nambiar
      from Muluppilagadu, Kerala
      Jul 17, 2014
      Resolved
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      Resolved

      Address: Kannur, Kerala

      i have applied for new debit card with grid for online transfer of money. i need
      a simple debit card and request registed vide no. SR[protected] DATED 17 7 14
      whereas the customer care kerala [protected] - assistant registered my request for CORAL DEBIT CARD with
      annual payment of Rs.499/-

      the above request may be cancelled and and i may be issued a card of ordinary type with
      grid with NO annual charges or applicable nominal charges,

      Only addition to the exisitng card is I want grid card for online transfer of money
      no additional feature required.
      regards,
      my mail id :[protected]@gmail.com [protected]

      regards,
      vijayan customer id :[protected]
      Aug 9, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Mr. Nambiar,

      We have made a note of your contact details. Our official will contact you and assist.

      Regards,
      ICICI Bank Customer Service Team.
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        K
        Kaushik Reddy
        from Bengaluru, Karnataka
        Jul 17, 2014
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        Refund posdec charges

        Address: Bangalore, Karnataka

        My name is THULASIRAM and I'm holding a salary in ICICI bank. I just saw today when I checked my account online, that twice I have been charged POSDEC CHG of Rs. 28.09 each on JUNE 27TH 2014 and the description says:
        POSDEC CHG/27-06-14/5250/25ST3...
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        S
        sambeer
        from Jaipur, Rajasthan
        Jul 16, 2014
        Resolved
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        Resolved

        Address: New Delhi, Delhi

        COMPLAINT EARLIER SENT _EMAIL ADDRESS WRONG


        From: Sambeer Singh
        D-178 Ali Vihar Sarita Vihar
        New Delhi-110076
        MOBILE No-[protected]
        sambeer.[protected]@gmail.com

        Dear Sir, ,

        I am ICICI Bank Savings Account holder having A/C No[protected],
        Debit Card N0-[protected]. On[protected] I went to nearby DCB Bank
        ATM (DCB07016) at Ali Bistar Badarpur New Delhi for withdrawing money.
        After entering all requirements one by one, the ATM Machine got stuck
        and money(Rs. 6000) did not come out of the machine in spite of getting
        message on my Mobile about the successful transaction. Since then time
        and again I have been lodging complaint.Initially I was told that the
        money will be credited in my account within one week. After that in
        spite of lodging complaint I did not receive any Reply. Then I
        approached second level of complaint on 3-7-2014 and I was told that for
        this complaint I will get reply within 24 hours. But Bank did not
        bother to reply.

        After contacting Customer Care again, I was told that as per DCB Bank
        records, It was found that Transaction is successful and they also
        provided the record of the transactions of that ATM. I got the copy of
        the ATM Transaction History of that period. It is clear from the
        history, that the transaction started at 15:42:28 and ended at 16:03:29.
        Without getting the money, I left and lodged first complaint with DCB
        Bank but they advised me to lodge complaint with my own bank, which I
        did.

        It is clear from the ATM Transaction History that there was some
        problem with the ATM.

        Kindly oblige.
        Aug 14, 2020
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        COMPLAINT EARLIER SENT _EMAIL ADDRESS WRONG


        From: Sambeer Singh
        D-178 Ali Vihar Sarita Vihar
        New Delhi-110076
        MOBILE No-[protected]
        sambeer.[protected]@gmail.com

        Dear Sir, ,

        I am ICICI Bank Savings Account holder having A/C No[protected],
        Debit Card N0-[protected]. On[protected] I went to nearby DCB Bank
        ATM (DCB07016) at Ali Bistar Badarpur New Delhi for withdrawing money.
        After entering all requirements one by one, the ATM Machine got stuck
        and money(Rs. 6000) did not come out of the machine in spite of getting
        message on my Mobile about the successful transaction. Since then time
        and again I have been lodging complaint.Initially I was told that the
        money will be credited in my account within one week. After that in
        spite of lodging complaint I did not receive any Reply. Then I
        approached second level of complaint on 3-7-2014 and I was told that for
        this complaint I will get reply within 24 hours. But Bank did not
        bother to reply.

        After contacting Customer Care again, I was told that as per DCB Bank
        records, It was found that Transaction is successful and they also
        provided the record of the transactions of that ATM. I got the copy of
        the ATM Transaction History of that period. It is clear from the
        history, that the transaction started at 15:42:28 and ended at 16:03:29.
        Without getting the money, I left and lodged first complaint with DCB
        Bank but they advised me to lodge complaint with my own bank, which I
        did.

        It is clear from the ATM Transaction History that there was some
        problem with the ATM.

        Kindly oblige.
        It seems this site is very beneficial and am using for the first time. I can comment only after getting the results. I am sure that results will surely come and so I give 4 stars and after results i will add 1 more

        thks
        Dear Mr. Singh,

        We are sorry to hear about your experience. We have made a note of your contact number.
        Our official will get back to you.

        Regards,
        ICICI Bank Customer Service Team.
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          S
          sambeer
          from Jaipur, Rajasthan
          Jul 16, 2014
          Resolved
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          Resolved

          Address: New Delhi, Delhi

          From: Sambeer Singh
          D-178 Ali Vihar Sarita Vihar
          New Delhi-110076
          MOBILE No-[protected]
          sambeer.[protected]@gmail.com

          Dear Sir, ,

          I am ICICI Bank Savings Account holder having A/C No[protected], Debit Card N0-[protected]. On[protected] I went to nearby DCB Bank ATM (DCB07016) at Ali Bistar Badarpur New Delhi for withdrawing money. After entering all requirements one by one, the ATM Machine got stuck and money(Rs. 6000) did not come out of the machine in spite of getting message on my Mobile about the successful transaction. Since then time and again I have been lodging complaint.Initially I was told that the money will be credited in my account within one week. After that in spite of lodging complaint I did not receive any Reply. Then I approached second level of complaint on 3-7-2014 and I was told that for this complaint I will get reply within 24 hours. But Bank did not bother to reply.

          After contacting Customer Care again, I was told that as per DCB Bank records, It was found that Transaction is successful and they also provided the record of the transactions of that ATM. I got the copy of the ATM Transaction History of that period. It is clear from the history, that the transaction started at 15:42:28 and ended at 16:03:29. Without getting the money, I left and lodged first complaint with DCB Bank but they advised me to lodge complaint with my own bank, which I did.

          It is clear from the ATM Transaction History that there was some problem with the ATM.

          Kindly oblige.
          Aug 14, 2020
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Mr. Singh,

          We are sorry to hear about your experience. We have made a note of your contact number.
          Our official will get back to you.

          Regards,
          ICICI Bank Customer Service Team.
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            N
            Naveendhariwal
            from Almora, Uttarakhand
            Jul 16, 2014
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            Address: Bathinda, Punjab

            Dear sir/madam I have submitted all documents to ICICI team last month and the application no[protected] is given on date[protected]. but till now there is no clear replay of processing of credit card. I have talk to some ICICI team member they circulate or we can say that they given me another ICICI team member number .but no one give me correct information if not possible to activate my credit card so please return my all document kindly do need full
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Mr. Dhariwal,

            We regret the inconvenience caused. We request you to write to [protected]@icicibank.com with your contact details.
            Our official will contact you and assist. Refer '100938' in the subject line.

            Regards,
            ICICI Bank Customer Service Team.
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              ajay072
              Jul 15, 2014
              Resolved
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              Resolved

              Address: Patna, Bihar

              Dear sir, Deduction of MAB charges without any prior information Hi, I am having a savings bank account ICICI-Patna, Bihar branch and my account no. is[protected] I was just checking my bank statement and got the shock of my life to see that my account has been debited by MAB charges not only one time many times has been debited. so plz help me return my balance as soon as posible...
              Aug 14, 2020
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Sir,

              We regret the inconvenience caused. We have made a note our account details. Our representative will get in touch with you.
              We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team.
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                ajay072
                Jul 15, 2014
                Resolved
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                Resolved

                Address: Patna, Bihar

                My name is Ajay Kumar And my A/C No is[protected] having a/c in ICICI BANK Patna Bihar, and bank has been deducted MAB charges from my a/c without informing me. and not this time only many times deducted MAB. But RBI has given clear instructions to all the banks operating in India not to penalise customers for not maintaining minimum balance in their accounts. This is absolute clear violation of the rules. ICICI bank and many such private banks should come under the purview of RBI and RBI should take action against such banks operating in India who are just here to make money and not for doing any service. These banks are doing business by removing money from their customers accounts by showing MAB charges. So Plz help me to return my debited balance... 15/07/2014 MABChgs-Jun14+STax 43.26 Dr. 393.26 18/06/2014 MABChgs-May14+STax 43.26 Dr. 393.26
                Aug 14, 2020
                Complaint marked as Resolved 
                Dear Mr.Kumar,

                We regret the inconvenience caused. We have made a note of your account number.
                Our official will contact you and assist.

                Regards,
                ICICI Bank Customer Service Team
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                  R
                  royale
                  Jul 15, 2014
                  Resolved
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                  Resolved

                  Sir, in the month of May i did one transaction for Money transfer through ICICI Bank website. Since it was emergency kind of situation i needed to send the money to one of educational institution regarding my education fees and exam related fees. Upon that dead lines of submitting the same was on my head. I begin with feeling the instruction form for fund transfer with details like Beneficiary Name, Account Number, IFCI Code, Amount etc and proceed towards confirmation. On last page entering the grid value webpage displayed me an error saying can not display the webpage after 3-4 minutes. Try again refreshing or reloading the page. I did refresh the page. It asked me again to enter the grid value. I entered the value and withing 15-20 seconds i received the message of successful and also the receipt of the same as well. Suddenly while i was looking towards the account statement i found it shows me the same transaction twice. I immediately tried to call ICICI Customer care to rectify the issue. But no one responded. Though i live in foreign i made a call at my own cost but call hanged up by passing here and there. I wrote an email at the same time. But it was too late as no one responded in time. I communicated with the bank for more than 1 month in this regards but they have no solution. In each email they just postponed the answer giving me new date to revert. At the same time as my account is NRI and the other persons account is normal local account there was no way that i can get my money back in my account. In between i communicate with one of my known person and to beneficiary to give him the money which was credited to his account because of an error. I was in receipt of getting that money. But ICICI instructed my beneficiary's bank (Federal Bank) to mark lien to his account. Now he was not able to withdraw any money from the bank. I ended up with great problem as my dead line for submitting the fees were getting over in couple of days. So i again took a loan from here and sent the money directly to his another account. Letter on i complaint regarding this to Hon. RBI. They might have asked bank for the clarification and ICICI informed them saying the transactions was done twice. Where i gave them all the evidence receipts, screen shots of confirmation messages etc but they closed my complain saying it does not fall under their section and advised me i can open any other forums door. I asked bank for the compensation against this problem occurred to me along with the expenses and mental trace i gone through. Not even that i lost the interest against my money and the loan i took. Telephone calls etc. I lives in abroad. It is difficult for me to fight against this. Please advise me what i can do further in this regards. Your efforts in this regards will be highly appreciated to help me.
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  Dear Sir,

                  We regret the inconvenience caused. Please send us your contact details at [protected]@icicibank.com. Our official will get back to you and assist. Kindly refer '102583' in the subject line.

                  Regards,
                  ICICI Bank Customer Service Team.
                  I already had taken this matter up to senior management but no use. They just want to close the case saying "Fund transfer was done twice" hence Bank is not responsible. So no point on again and again write to ICICI Care.
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                    R
                    Romit Srivastava
                    from Guwahati, Assam
                    Jul 15, 2014
                    Resolved
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                    Resolved

                    Address: Kamrup Metropolitan, Assam

                    I dropped my salary cheque at your branch on 10th July2014, but it didn't get cleared even today (15th July 2014), I contact your officials at icici bank, Guwahati, They told me that there was a problem with a/c payee name i.e Romit Ranjan Srivastava instead of RR Srivastava on deposit slip but they don't call me and courier the cheque at my home address, my contact number was mention there. I really dissapointed with your service. RR Srivastava a/c no.[protected] ICICI Bank, Guwahati Branch M.No. [protected]
                    Aug 9, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Mr. Srivastava,

                    We regret any inconvenience faced. Please write to [protected]@icicibank.com with your contact details.
                    Refer '098594' in the subject line.

                    Regards,
                    ICICI Bank Customer Service Team.
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                      P
                      priyamn
                      from Tikri, Uttar Pradesh
                      Jul 15, 2014
                      Resolved
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                      Resolved

                      Address: New Delhi, Delhi

                      On icici website it has been mentioned that preclosure charges of a car loan will be lower of the interest on outstanding principle or 5% of the total outstanding principle. In my case the amount of interest is less than the 5%of outstanding principle but ICIICICI is arbitrarily charging 5%plus service tax to harrass me. They were forcing me preclose the loan account and intended to charge additional penalty from the day decided by them.
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Aug 07, 2015
                      Church of North India DL's response
                      We are firm Organization formed to help people in needs of helps,such as financial help. So if you are going through financial difficulty or you are in any financial mess,and you need funds to start up your own business,or you need loan to settle your debt or pay off your bills,start a nice business, or you are finding it hard to obtain capital loan from local banks,contact us today via email;churchofnorthindia.[protected]@gmail.com So do not let these opportunity pass you by because Jesus is the same yesterday, today and forever more. Please these is for serious minded and God fearing People. Your Name: Loan Amount: Loan Duration: Valid Cell Phone Number: Thanks for your understanding to your contact as we Await Regards Reverend Philip Nelson Email: churchofnorthindia.[protected]@gmail.com
                      Dear Sir,

                      We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will assist you.
                      Refer '098112' in the subject line.

                      Regards,
                      ICICI Bank Customer Service Team
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                        Inderjith cl
                        Jul 14, 2014
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                        Address: Bangalore, Karnataka

                        Hello, My name is Inderjith, my A/C no[protected]. I have noticed a deduction of Rs 786.52 ( 393.26 + 393.26 ) from ICICI bank in the name of SMAB charges from my account without any prior information. Sincerely request ICICI bank to revert this amount immediately and let me know why it was done. I would definitely appreciate if the issue is resolved on priority basis or else i would be forced to escalate the case to higher level. Contact No: [protected] Thanks & Regards, Inderjith
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Sir,

                        We are sorry to hear about your concern. We have made a note of your contact number. Our official will contact and assist you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          mailt11
                          from Sheoganj, Rajasthan
                          Jul 12, 2014
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                          Address: Jodhpur, Rajasthan

                          Dear Sir, I was resign on 26 june 2014 and on same day my resignation was approved by my reporting authority and I put a request to reporting authority that I have a personal problem so I need prior relieving from my last working day, and I am not able to work till 7 aug 2014 (Last working day). In this concern I daily send mails, sms, and phone call to the all concern person including ER manager with same request but they people are not able to give proper decision and they all play with my emotions from last 16 Days. I don't know why such a big bank where i put my valuable time and where I give my 1 year better service, will not give a required response to me. I request you please relieve me from my job before the 15 July with final settelement and relieving letter along with experience letter. I hope this place will give me right response.
                          ICICI Bank customer support has been notified about the posted complaint.
                          As per upper message, i forget to mentioned my details:-

                          Emp Id 275193
                          Area :- Sumerpur
                          Mobile no. [protected]


                          Thank you...Please give me right response
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                            Jayesh Ankleshwaria
                            from Pilani, Rajasthan
                            Jul 12, 2014
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                            Address: Vadodara, Gujarat

                            Respected Sir I applied for a credit card in ICICI BANK before 3+ weeks, Verification also completed but till date I didn't receive any update of the card. What is the status ?, And I am not able to check the application status in online. My Application No: [protected] . Please any update to my mail id :jayesh.[protected]@gmail.com OR my mobile no: [protected] Thanks, Jayesh Ankleshwaria
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Mr.Ankleshwaria,

                            We regret the inconvenience caused. We have made a note of your contact number.
                            Our official will contact you and assist.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Naidu Gorle
                              from Gurgaon, Haryana
                              Jul 12, 2014
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                              Address: Hyderabad, Andhra Pradesh

                              My Name is GORLE APPALA NAIDU. I have applied for Personal Loan. But it was rejected due to default of bills by some other person having similar name. His name is GANDI APPALA NAIDU. Due to we have same initials i.e "G" and same names i.e "APPALA NAIDU" my personal loan applications are being rejected. Because of this I have been receiving Messages and mails of his bills. Due to this I am suffering a lot. Please resolve this as soon as possible.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Mr.Naidu,

                              We request you to write to [protected]@icicibank.com with your contact details. Our official will contact you and assist.
                              Refer '089579' in the subject line.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                aislavijit
                                from Kolkata, West Bengal
                                Jul 11, 2014
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                                Address: Chandrapur, Maharashtra

                                Sir,


                                This is to inform you my loan no is …….i am already settlement
                                & paid 35000 BY court order (LOKADALOT).after two years they are sending
                                me a legal notice .They are forcing me for the amount. Now I am not able to pay
                                This amount


                                So, please do something about this mater.i am waiting foryour response.


                                Regards,
                                Avijit choudhury
                                M-[protected]
                                ICICI Bank customer support has been notified about the posted complaint.
                                Jul 11, 2014
                                Updated by aislavijit
                                Sir,


                                This is to inform you my loan no is LIDGR[protected].i am already settlement
                                & paid 35000 BY court order (lok
                                ADALOT).after two years they are sending
                                me a legal notice .they are forcing me for the amount. now I am not able to pay
                                the amount


                                So, please do something about this mater.i am waiting for
                                your response.
                                Dear Mr. Choudhury,

                                We regret the inconvenience caused. We have made a note of your contact number.
                                Our official will contact you and assist.

                                Regards,
                                ICICI Bank Customer Service Team.
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                                  Sanjeevsan3
                                  from Ghaziabad, Uttar Pradesh
                                  Jul 11, 2014
                                  Resolved
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                                  Resolved

                                  Address: Gautam Buddh Nagar, Uttar Pradesh

                                  I have all the pending EMI in advance on 10.10.2006 and get clearance & NOC from bank to change of Ownership in my name, I am surprise when I see my CIBIL Credit report dated 07.03.12 still they have mentioned dues in my name of Rs. 72174/- when contacted nearest branch, Executive is asking for one more payment to remove dues from CIBIL.


                                  Finally I have write a mail to customer care ICICI Bank on 6th Jul'14 still I waiting for there response on this.
                                  Please look into and arrange compensation against my defamation by bank till date.Cc:

                                  Bcc:

                                  Regards,
                                  Sanjeev Kumar Singh
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Jul 11, 2014
                                  Updated by Sanjeevsan3
                                  I have paid all the pending EMI in advance on 10.10.2006 and get clearance & NOC from bank to change of Ownership in my name, I am surprise when I see my CIBIL Credit report dated 07.03.12 still they have mentioned dues in my name of Rs. 72174/- when contacted nearest branch, Executive is asking for one more payment to remove dues from CIBIL. Finally I have write a mail to customer care ICICI Bank on 6th Jul'14 still I waiting for there response on this. Please look into and arrange compensation against my defamation by bank till date.Cc: Bcc: Regards, Sanjeev Kumar Singh
                                  Dear Mr. Singh,

                                  We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details.
                                  Our official will contact you and assist.

                                  Regards,
                                  ICICI Bank Customer Service Team.
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                                    rishiantre
                                    from Mumbai, Maharashtra
                                    Jul 11, 2014
                                    Resolved
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                                    Resolved

                                    Address: Pune, Maharashtra

                                    Dear Sir/Madam, MR.RISHIKESH VILAS ANTRE YEWALAKAR VASTI, SONGAON TAL RAHURI, DIST AHMEDNAGAR AHMEDNAGAR MAHARASHTRA - INDIA – 413711 My ICICI Bank Account number is Savings A/c[protected]. I debited Rs. 700/- from my account from ATM on[protected]:33:32; JSPM College Near BJS College ATM. But I did not get Rs. 700/- CASH. I did not get money but amount 700 Rs. Debited from my account. Kindly give my amount me back. Kindly call me on my number as [protected]. Thank you very much.
                                    Complaint marked as Resolved 
                                    Resolved my complaints. Thank you very much...
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      itbri53
                                      Jul 10, 2014
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                                      I was having NRI account with ICICI since last 2 years, was regularly doing transactions. Month ago i was having some emergency problem and have tried to do online transfer. Suddenly it started asking OTP on mobile, which was not updated in system as it is not required in NRI account. Have tried to reach lot of time and finally asked me to submit documents to register mobile. Have told them that i m using this account long time ago and never asked for this OTP on mobile, always sent email only. Later they told me that your account is domestic, I lost my all the interest of my saving, which is 9% around currently. I Was never informed that your account has converted to domestic. Now asking me to complete lot of formalities - just wastage of time and money. This for not we are opening NRI account. I lost my interest amount too. This is the 4th time i have harassed by ICICI. Please do not open NRI account with ICICI, at any point of time they will change their system and u will loose your interest and then have to do lot of formalities. Have send email them but haven't got any response.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Sir,

                                      We regret the inconvenience caused. We have made a note of your e-mail ID.
                                      Our official will contact you and assist you with your concern.

                                      Regards,
                                      ICICI Bank Customer Service Team
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