ICICI Bank Complaints & Reviews

I had taken a loan of Rs. 36, 000/- from ICICI Bank in the year June 2007. I paid emi’s through the ICICI Bank agent for 8 to 9 months. However I lost the job in between and hence wasn’t able to continue. I also got the information that ICICI Bank has waived of personal loans of less than 50, 000/-, my emi was around 2, 000, but I kept getting calls from agents to pay the money atleast of amount 1000/- so I got doubt on them and stopped paying completely as I also lost the job. Now ICICI bank tells that I have to pay more than 1, 50, 000 with interest. I want to make a settlement. How to do?

Dear Sir/Madam, This is S.Ansar Working in Hyderabad, 2 months before i received a call from ICICI customer care representative her Name: Swetha([protected]), purpose of applying credit card, I accepted her request, she was sent a representative his Name : Sampath Kumar ([protected]), he collected all proof documents and an application and he given an acknowledgement No: S[protected], but still i am not tracking "my credit card status" I many times asked for 2 representatives but they are not responding, now they are not lifting my Cal also, "I am Just asking my status of Credit Card " they are very irresponsible, I am waiting another 10 days. If i am not received a status, I am going to lodge a Complaint against ICICI credit card Thanks & Regards, S.Ansar [protected]

i have contacted icici customers service three to four times regarding the money i have withdrawn money from atm which was 3000, when the amount was about to come out suddenly lights went off and money did not came out but the amount was deducted from my account... this is the worst customer service i have ever seen... it has been a month my matter has not been resolved... every agent is giving different answers still not received money... i am fed up of contacting you guyz again n again... my no. is [protected] plz contact me n solve this problem... i have withdrawn this money from icici atm on 23rd may 2014 at 9:00 pm but money stuck inside did not came out due to power cut n the amount was deducted frm my account... then i went to other atm which was axis and again withdrawn 3000 n that time money did came out... plz resolve this issue i am fed of calling u guyz again n again everyone is giving different answers... i thought icici bank was good.. the agents over the phone making it bad they submit the complain and say that i have successfully submitted the request, their own agent told me thatsir ur complain was not submitted by our agent let me submit it fr u... that agent also submitted the wrong request i got to knw that whn i called them again after few dayz... plz helllllpppppp... plz contact me at [protected]...

my name ..A.MOHAMED ITHREES Account number..[protected] My service status number..[protected] I have received e mail stating that my DEBIT CARD has been sent by speed post.on 10.06.2014. so far i did NOT receive the same . Kindly check my SAUDI ADDRESS.. DR. A. MOHAMED ITHREES ..Post Box no. 12, ALKHOBAR - 31952 KINGDOM OF SAUDI ARABIA.

I regret to inform you that ICICI Coral credit card was forcefully handed saying that it was a corporate compliment and I had also clarified that i am not interested. Yet i was informed that there will be no processing charges or what so ever for usage. But i was shocked to receive a credit card statement in the month of May 2014 stating that your previous balance is 561.80 Rs and Purchases/Charges are 609.78 adding up to 1171.58. So when i called back the ICICI employee to verify the charges they informed me at that time that we charge an annual fee of 600 Rs on Coral credit card for corporates which wasnt clarified at the outset. I didnt even receive any hard copy of the initial annual charges which are levied. Again in the month of June ICICI bank sent another statement of 1784.1 Rs which is splitted as :Previous Balance 1171.58 and Purchases/Charges 613.13 adding up to 1784.71. I was forcefully given the card in the month of March 2014 stating that ICICI Bank also gives a gift voucher of 1500 Rs which i havent received yet. Even after zero purchases on my card ICICI Bank has sent me a bill of 1784.71 which i am not ready to pay. Is the bank trying new methods to cheat the customers? Is 600 Rs charged as Late Payment Fee each month? (2 months adding to 1200 Rs till now). Waive off these charges or be ready to face the consequences. More than money it is breach of trust. Cancel my card immediately.I am not interested in such fraudulent transactions Name:Shriket Pai Credit Card Number:[protected] Bank: ICICI

After one month painful harassment final disbursement cheque has been prepared in favour of my name but ICICI bank home loan officials - Ahmedabad - Gujarat are not handing over the cheque to me. Even I have handed over sale deed copy and informed them that Cheque issued to Builder is debited from my account but they are refusing to give me cheque of 6 lacs of final disbursement. Please do the needful.

My home loan account no.:LBABD[protected]

Please also arrange to give me contact no.of home loan chief grievance officer to express serious issue of my problem.


Thanks,

Regards,
Kaumin Pathak

I am facing this problem for long time around more than 1 year almost that the MM charges @ 28.09 INR P.M. Have been deducted while the MM service is already deactivated in my Account no: "[protected]", Name: "Manpreet Singh", Bank: "ICICI Bank", Branch: "Alambagh, Lucknow". In the beginning it was activated by default in my account I don't know how. But after that I have requested so many times by calling ICICI Customer Care, visiting at my local ICICI branch but nothing happened. They (ICICI Executives) ensures me only that the MM charges will not be deducted further from next month but it happened each and very month. I request to pay back all the MM charges deducted till yet. **Screen Shots Attached 1). For Account detail showing MM charges (28.09) deducted. 2). For MM Page that shows the service is already deactivated in my account. Thanks, Manpreet Singh, +91-[protected]

I am an account holder of Doha Bank and work in Doha, Qatar. I had gone to New Delhi in December, 2013 for the medical treatment of my son at Apollo Hospital, Sarita Vihar, New Delhi.
As I needed money to pay the hospital bills, I used my silver colored VISA debit card at the ICICI Bank ATM to withdraw some money. I tried but there was an error and did not get the cash. Then, on the same day, I tried to withdraw money from the Oriental Bank of Commerce ATM at the same hospital and was able to withdraw IR 30, 000/- and later in January, 2014, I returned to Qatar and checked my statement of account and found that ICICI bank had debited IR 10, 000 against the failed transaction.
I communicated with ICICI Bank via email and requested for the CCTV clippings if the transaction had been successful but they could not provide.
Even the senior management desk wrote to me, saying the transaction was successful, which is not right.
Please let me know if anyone can assist me in pressurizing ICICI Bank to credit IR 10, 000 to my account with Doha Bank.
Awaiting your reply.
Thanks & Best Regards,

Yesterday, i.e.[protected] I received a call from a person naming himself as Rahul Gupta, ICICI ATM Head Office, Mumbai. He said that my ATM pin has been locked. So I have to renew my PIN for which he asked me to tell my Debit Card details following which I started receiving messages from ICICI Bank on my registered mobile that various amounts have been debited from your account from various sources. I tried to ask him the reason for this, so he kept saying the processing is being done that is why you are receiving such messages, but actually your amount is intact. He was not allowing me cut the phone and kept me on the phone for 40 minutes and in the mean time around INR 25000 had already been deducted. He said that the ICICI server is down and you may check you balance in the morning. After this, I tried calling the Customer Care of ICICI Bank but I couldn't connect the call. When I woke up today, a total amount of INR 25000 was already deducted in the morning itself at around 5.00 am. Then I reached my nearest branch at 9.00 am and got my card block until when a sum of INR 50, 000 had already been deducted. The phone from which I got the call is +91-[protected]. I would like to know what can be done in this case. Regards Seema Riaz M.No. [protected]

Hello Team ICICI Bank,

After my repeated emails and follow ups and reminders, i couldn't able to get the justified reply from your team, As this is a complete fraudulent case from the bank side, below are the email conversation with the ICICI BANK, i have received only email reply from the bank which can also be seen below..

From me: mail 1. Date: 08.06.2014

Hello Team ICICI Bank,

Bank have honored cheques for the below account number dated 07.06.2014

Name of the account holder: Layeeq Ur Rahman

Account Number:[protected]

Transaction Date: 07.06.2014

Amount debited by cheques: 7857/- INR and 5500/-

Debited to: Bajaj Auto


As there is a dispute between BAJAJ AUTO and me and bajaj auto has been claimed that the signatures on the cheques has been mismatched completely due to some service issues the dispute raised, Now How comes the bank honored the cheque with mismatching signature without even calling or emailing me, I kindly request to hold the above amount and Credit it back to my account ASAP, as i will be travelling on a international business trip i will not be not available on my listed mobile number [protected], you can reach me through email ID: [protected]@gmail.com. Kindly revert me back on this issue, how can the bank honor the cheque with fully mismatching signatures or please provide me the copy of cheques to justify the transactions.

Revert from the bank: RE:'ICICICARE=[protected]' Dated: 14.06.2014

Dear Mr. Rehman,


At the onset, we sincerely apologise for the delay in our response.


This is with reference to your e-mail dated June 09, 2014 addressed to Head Service Quality regarding transaction debit on June 07, 2014.


We are looking into your complaint vide Service Reference Number SR[protected]. We will update the status by June 21, 2014.


We look forward to your co-operation to service you better.


Sincerely,

M DeepaVijayaLakshmi

Office of Head Customer Service

ICICI Bank Limited.

From Icici bank mail 2 dated

Dear Mr. Rehman,

Thank you for your patience and valuable support.

On the basis of Service Reference Number SR[protected]. We will update the status by June 21, 2014.

Amount of Rs 7, 857.00 and 5, 500.00 on June 07, 2014 was debited towards the LAN#4000CD00511971 and LAN#4000CD00521254.

We have enclosed the scan image of the mandate, on the basis LAN has been activated.
The said LAN is registered under Auto-debit mandate. As per the process, the mandate is first registered and then confirmed to BAJAJ Finance Ltd. The debit transaction is executed by BAJAJ Finance Ltd on registration confirmation received from ICICI Bank.

Hence, in this case, the execution of debit transactions was done by BAJAJ Finance Ltd.

For any further reversals or clarifications, we would request you to get in touch with BAJAJ Finance Ltd.

If you want to terminate the policy, then a cancellation request mentioning the LAN number has to be submitted to BAJAJ Finance Ltd or at the branch (mentioning to forward the same to autodebit team at [protected]@icicibank.com).
Branch address :

ICICI Bank Limited
H. No.122823/A/4/12
Gottipati Towers, Main Road
Mehdipatnam, Hyderabad - 500028

We look forward to your co-operation to service you better.

Sincerely,

M Deepa Vijaya Lakshmi
Office of Head Customer Service
ICICI Bank Limited.

Mail revert from me: Dated 18.06.2014

Greetings,

Hello Ms. Deepa,

I thank you for the revert, I accept that the said cheque belongs to my account, but this cheque is very old, as it is not CTS-2010( Cheque truncation system ) and i kindly request you to cross check my signature with the bank records, the signature which has been provided by BAJAJ AUTO is completely different, even in the cheque enclosed and the auto-debit form, So i want to ask how the bank has been taken the request by BAJAJ AUTO and with this mismatching signature records why the bank has been honored the cheque's without even confirming me.

I have taken the dispute with BAJAJ Auto also, for this and they also accepted and agreed that there is a signature mismatch and my identity has been misused by someone else, but this is secondary...

How the bank honored the old cheque without CTS-2010 Standard and with mismatched signature. and for bank mistake or wrong honored why should i followup BAJAJ AUTO for this as you can see the old cheque already with wrong signature on both auto debit form and cheque.

As i am still on a international business trip, i kindly request you to provide me the justified answer and also the further escalation metrics for this issue.


Even though after this i have made several reminders but all in vain. i kindly request the concern team to revert me back for which i will be obliged.

i have an balance of amount 49000 above yesterday. today i have checked that mab charges and check bouncea charges in my account. please make reversal to this amount of charges, i am very harrassed to see all this and i went to my branch in morning where branch manager says... that we will see what we can do... but notsure. so that ihave to go to consumer court also for such fraud.if i was known to this then i will never credited my this account.
my name amit soni, ac. no.[protected]. mobile no. [protected]

Hi, I am having bank account in ICICI avadi branch from last 4 years and my account no. is[protected] My contact number is : [protected] I was just checking my bank statement and got the shock because my account has been debited by SMAB charges on 1. 24/06/2014 MABChgs-Dec13+ST Dr.112.36 2.24/06/2014 MABChgs-Aug13+ST Dr.393.26 3.24/06/2014 MABChgs-Feb14+ST Dr. 494.38 4.17/06/2014 MABChgs-Sep13+ST Dr. 4.49 5 .07/06/2014 MABChgs-Jul13+ST Dr. 83.12 I don't have any mail informing about this SMAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.

sir, I purchase following tax saving bonds different time plz. I will know redemption status bondholder no.[protected] certificate no. 97196 Name (s) of AJAY NARAYAN SINGH bond (s) FOUR distinctive no(s[protected] & bondholder no.[protected] certificate no. 21768 AJAY NARAYAN SINGH 4BONDS distinctive no(s[protected]

Hi, I have been getting calls everyday since past 3 weeks claiming that they are calling from "Visa Mastercard department". They have got our contact details & card details from ICICI Bank. The moment they call, they will confirm that you are using an ICICI Bank card. Once confirmed, they will say that you are eligible for gifts & free stay in India. Once you agree to their offer, they will start confirming the card details (only the card number is confirmed by them) and then they will ask you to give out all the details. I was about to give the CVV number on my card once in the beginning, but realised that its a scam. After the 1st incident, whenever they have called, I say that its a fraud call and the caller disconnects immediately. Today I got call from +91 [protected].

In Thaltej Branch Ahmedabad the Cashier is not completed training regarding the currency notes assurancy and she is not present at the her duty time i.e. the banking regular time. Always I Want to wainting about the one hour in the banking at the thaltej branch. My account no is[protected]. My account is in Deesa Branch but my business is in ahmedabad as well as in deesa. SO, WHENEVER I WANT TO GO FOR THE FILLING THE CASH IN THE THALTEJ BRANCH AT THAT TIME THE CASHIER (LADY) does not accepted my cash because of the my account is in the deesa branch. so, i am not satisfied with the Thaltej Branch (0457) ahmedabad.So, may i Request you to grant my complaint and give my the possitive reply.Thanking you...From:- Nandi Trading Co, Current A/c no;[protected]Contact no:- [protected]Ahmedabad Address:- Modi Dineshchandra Kantilal D/13, Padmabika Chambers, Opp. Shiv Shakti Hall, Memnagar, Ahmedabad.

In Thaltej Branch Ahmedabad the Cashier is not completed training regarding the currency notes assurancy and she is not present at the her duty time i.e. the banking regular time. Always I Want to wainting about the one hour in the banking at the thaltej branch. My account no is[protected]. My account is in Deesa Branch but my business is in ahmedabad as well as in deesa. SO, WHENEVER I WANT TO GO FOR THE FILLING THE CASH IN THE THALTEJ BRANCH AT THAT TIME THE CASHIER (LADY) does not accepted my cash because of the my account is in the deesa branch. so, i am not satisfied with the Thaltej Branch (0457) ahmedabad. So, may i Request you to grant my complaint and give my the possitive reply. Thanking you... From:- Nandi Trading Co, Current A/c no;[protected] Contact no:- [protected] Ahmedabad Address:- Modi Dineshchandra Kantilal D/13, Padmabika Chambers, Opp. Shiv Shakti Hall, Memnagar, Ahmedabad.

Hi, my name is Yukti Jaiswal, I have applied for coral visa card twice and every time i have applied for this i didn't get any application number. Executives of the bank dont pick up the phone. I heard if you have a salary account with the bank your work is easily done but iths not true. I m very fed up with the services .Its the worst bank and worst services.

I am Chethan P Shetty. I have an SB account in ICICI Bank, Andheri West Mumbai Branch My account number[protected]. Today one of my clients deposited Rs.10000/- at ICICI Bank, Electronic City, Bangalore Branch. The Bank had deducted Rs.169.64 as ANW charges inclusive of S.Tax. I am surprised with this deduction. Why do you deducted this ANW charges for a cash deposit. Please look into the matter and revert that amount. I would not wish to continue with this bank if you cheat customers without prior intimation. Kindly Address the same and revert back the amount at the earliest. Kind Regards, Chethan [protected]

Icici direct did fraud with me, i was working with icici direct since 2008, dont trade with icici direct, becuse icici not looking for customers, they people doing fraud and miss selling with customers, now i am going to supreme court against icici direct.

housing loan a/c no LBABD[protected], My housing loan is Rs. 20, 00000/-, Rs.17, 00000/- is given, Dastavej (sale registration) of house with Builder is Done. Concern person of Bank is not responding for last payment as Bank had started to recover EMI as per Rs.20, 00000/-. the bank has not any system to accept written complaint. I could not pay Rs.3, 00000/- to Builder and so i facing difficulty to gate possession of flat. Thanking You, Hitendra Makwana 201, vandemataram-3, Opp: vandana school, Bhudarpura road, Ambawadi, Post :Ellisbridge, Ahmedabad.(Guj)- 380 006 Mob: [protected], [protected]