ICICI Bank Complaints & Reviews

Sir, in the month of May i did one transaction for Money transfer through ICICI Bank website. Since it was emergency kind of situation i needed to send the money to one of educational institution regarding my education fees and exam related fees. Upon that dead lines of submitting the same was on my head. I begin with feeling the instruction form for fund transfer with details like Beneficiary Name, Account Number, IFCI Code, Amount etc and proceed towards confirmation. On last page entering the grid value webpage displayed me an error saying can not display the webpage after 3-4 minutes. Try again refreshing or reloading the page. I did refresh the page. It asked me again to enter the grid value. I entered the value and withing 15-20 seconds i received the message of successful and also the receipt of the same as well. Suddenly while i was looking towards the account statement i found it shows me the same transaction twice. I immediately tried to call ICICI Customer care to rectify the issue. But no one responded. Though i live in foreign i made a call at my own cost but call hanged up by passing here and there. I wrote an email at the same time. But it was too late as no one responded in time. I communicated with the bank for more than 1 month in this regards but they have no solution. In each email they just postponed the answer giving me new date to revert. At the same time as my account is NRI and the other persons account is normal local account there was no way that i can get my money back in my account. In between i communicate with one of my known person and to beneficiary to give him the money which was credited to his account because of an error. I was in receipt of getting that money. But ICICI instructed my beneficiary's bank (Federal Bank) to mark lien to his account. Now he was not able to withdraw any money from the bank. I ended up with great problem as my dead line for submitting the fees were getting over in couple of days. So i again took a loan from here and sent the money directly to his another account. Letter on i complaint regarding this to Hon. RBI. They might have asked bank for the clarification and ICICI informed them saying the transactions was done twice. Where i gave them all the evidence receipts, screen shots of confirmation messages etc but they closed my complain saying it does not fall under their section and advised me i can open any other forums door. I asked bank for the compensation against this problem occurred to me along with the expenses and mental trace i gone through. Not even that i lost the interest against my money and the loan i took. Telephone calls etc. I lives in abroad. It is difficult for me to fight against this. Please advise me what i can do further in this regards. Your efforts in this regards will be highly appreciated to help me.

I dropped my salary cheque at your branch on 10th July2014, but it didn't get cleared even today (15th July 2014), I contact your officials at icici bank, Guwahati, They told me that there was a problem with a/c payee name i.e Romit Ranjan Srivastava instead of RR Srivastava on deposit slip but they don't call me and courier the cheque at my home address, my contact number was mention there. I really dissapointed with your service. RR Srivastava a/c no.[protected] ICICI Bank, Guwahati Branch M.No. [protected]

On icici website it has been mentioned that preclosure charges of a car loan will be lower of the interest on outstanding principle or 5% of the total outstanding principle. In my case the amount of interest is less than the 5%of outstanding principle but ICIICICI is arbitrarily charging 5%plus service tax to harrass me. They were forcing me preclose the loan account and intended to charge additional penalty from the day decided by them.

Hello, My name is Inderjith, my A/C no[protected]. I have noticed a deduction of Rs 786.52 ( 393.26 + 393.26 ) from ICICI bank in the name of SMAB charges from my account without any prior information. Sincerely request ICICI bank to revert this amount immediately and let me know why it was done. I would definitely appreciate if the issue is resolved on priority basis or else i would be forced to escalate the case to higher level. Contact No: [protected] Thanks & Regards, Inderjith

Dear Sir, I was resign on 26 june 2014 and on same day my resignation was approved by my reporting authority and I put a request to reporting authority that I have a personal problem so I need prior relieving from my last working day, and I am not able to work till 7 aug 2014 (Last working day). In this concern I daily send mails, sms, and phone call to the all concern person including ER manager with same request but they people are not able to give proper decision and they all play with my emotions from last 16 Days. I don't know why such a big bank where i put my valuable time and where I give my 1 year better service, will not give a required response to me. I request you please relieve me from my job before the 15 July with final settelement and relieving letter along with experience letter. I hope this place will give me right response.

Respected Sir I applied for a credit card in ICICI BANK before 3+ weeks, Verification also completed but till date I didn't receive any update of the card. What is the status ?, And I am not able to check the application status in online. My Application No: [protected] . Please any update to my mail id :jayesh.[protected]@gmail.com OR my mobile no: [protected] Thanks, Jayesh Ankleshwaria

My Name is GORLE APPALA NAIDU. I have applied for Personal Loan. But it was rejected due to default of bills by some other person having similar name. His name is GANDI APPALA NAIDU. Due to we have same initials i.e "G" and same names i.e "APPALA NAIDU" my personal loan applications are being rejected. Because of this I have been receiving Messages and mails of his bills. Due to this I am suffering a lot. Please resolve this as soon as possible.

Sir,


This is to inform you my loan no is …….i am already settlement
& paid 35000 BY court order (LOKADALOT).after two years they are sending
me a legal notice .They are forcing me for the amount. Now I am not able to pay
This amount


So, please do something about this mater.i am waiting foryour response.


Regards,
Avijit choudhury
M-[protected]

I have all the pending EMI in advance on 10.10.2006 and get clearance & NOC from bank to change of Ownership in my name, I am surprise when I see my CIBIL Credit report dated 07.03.12 still they have mentioned dues in my name of Rs. 72174/- when contacted nearest branch, Executive is asking for one more payment to remove dues from CIBIL.


Finally I have write a mail to customer care ICICI Bank on 6th Jul'14 still I waiting for there response on this.
Please look into and arrange compensation against my defamation by bank till date.Cc:

Bcc:

Regards,
Sanjeev Kumar Singh

Dear Sir/Madam, MR.RISHIKESH VILAS ANTRE YEWALAKAR VASTI, SONGAON TAL RAHURI, DIST AHMEDNAGAR AHMEDNAGAR MAHARASHTRA - INDIA – 413711 My ICICI Bank Account number is Savings A/c[protected]. I debited Rs. 700/- from my account from ATM on[protected]:33:32; JSPM College Near BJS College ATM. But I did not get Rs. 700/- CASH. I did not get money but amount 700 Rs. Debited from my account. Kindly give my amount me back. Kindly call me on my number as [protected]. Thank you very much.

I was having NRI account with ICICI since last 2 years, was regularly doing transactions. Month ago i was having some emergency problem and have tried to do online transfer. Suddenly it started asking OTP on mobile, which was not updated in system as it is not required in NRI account. Have tried to reach lot of time and finally asked me to submit documents to register mobile. Have told them that i m using this account long time ago and never asked for this OTP on mobile, always sent email only. Later they told me that your account is domestic, I lost my all the interest of my saving, which is 9% around currently. I Was never informed that your account has converted to domestic. Now asking me to complete lot of formalities - just wastage of time and money. This for not we are opening NRI account. I lost my interest amount too. This is the 4th time i have harassed by ICICI. Please do not open NRI account with ICICI, at any point of time they will change their system and u will loose your interest and then have to do lot of formalities. Have send email them but haven't got any response.

Last few days, I've been getting frequent calls from a particular no.of series which is "9156" saying that a credit card has been approved on the basis of your current company. Every time a new person is making calls. It is really harrasing. Please tell me whether ICICI bank has appointed such persons to make calls & what should i do to get rid of these calls.

I have an account with ICICI Bank Bathinda since 2002. I am using its Net banking and debit card in my name that is Sanjay Bhatnagar. Now due to KYC I am not able made transactions online. I have gone to ICICI Civil Lines branch in Bathinda. They have not attended me at all. They not only refused to help me in this regards but also refrain them selves from providing their names even. They flatly told me that the KYC is to be submitted in the branch where your account is. I asked that on the site it is mentioned that it can be submitted any where. to which they handed over me the papers to me and asked me to do what ever I like, I asked their manager but he aslo treated me on the same lines I am an associate professor at State Govt Engg college and does not expected such a bad experience. I am a holder of Previlage customer International Debit Card. But after this I wish to just close my account with ICICI. This is a letter just before the harsh step. It is worth mentioning here that I stood by the bank when it came to closure and every one else had withdrawn the amount. Even then the bank recognised the act and benefited such customers. Now I felt very bad at the bank premises and submitting the facts.

My friend had deposited cash of Rs.21, 000 to my account through ICICI bank counter. However, Instead of money getting deposited in my account, the same amount of Rs.21, 000 had taken out from my account. When I got SMS on Money debit, I had called customer service for the inquiry. After the big struggle, I had managed to talk to branch manager. No proper replay from Branch Manager, he simply ask me to wait until end of day. I am not satisfied with the response from the branch manager for this kind of huge mistake taken place on thier bank side. Next day the amount had been deposited to my account (both actual amount Rs.21, 000 and amount taken by ICICI bank Rs.21, 000) There is no proper explanation on how the money had been taken out from my account. To whom that amount been given? Its ridiculous act. I never expect such a blunder mistake on a basic transaction. Almost one day I had puzzled my head about my money. Not even known, any thing about deposited amount Rs.21, 000 and also amount Rs.21, 000 taken out from account. Still now I haven't received any explanation or apology from ICICI bank.

Hi All, I request you not to apply for ICICI credit card as they have very poor customer support service with regard to status of card delivery. On may 23rd 2014 i received a message that card will be dispatched through BLUE DART AWB [protected].On 30th May I received a message stating that card was undelivered/returned. I raised a request again to re-dispatch on 09th June, this time they messaged BLUE DART AWB [protected].Again on 19th June that card was undelivered/returned. Either BLUE DART is providing poor service to ICICI or ICICI negligence might be the reasons.

I Ordered a Set of 2 Samurai LED Bracelet Watch in Rediff.com with the Order number : 9926663 with Online banking On the date of 25/06/2014 . 399.00 deducted from my account. But I dint received my order yet from the Rediff. and a raised a complaint in Rediff ; they replied as "We regret to inform you that your order : 9926663 has not been approved as your bank as declined the transaction. Hence the status of the same stands cancelled. Further, as we are a third party to the transaction and to ensure confidentiality, the banks do not provide us the details for non-approval. We request you to kindly get in touch with your bank for the details. For any further queries on the above order, kindly contact us on or reply [protected] back to the same mail. Assure you of prompt and courteous response on all your visits to Rediff.com Warm Regards, Netranjali Customer Support Rediff shopping [protected][protected][protected][protected][protected] But my money did not refunded yet. Please check with it. In bank statement it is showing as MIN/Rediff.com /[protected]/0 25/06/2014 -value date 25/06/2014-transaction date Please check the screenshot that i attached.

I have a Demat account in ICICI bank for 6 years now. When I checked my bank transactions and I found that there is one debit transaction '54188057 DP CHGS TILL MAY-14'---- INR 505.62'. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking...

I have two tax savings bonds matured on 23.04.2005.The bond was sent to maratha mandir annexue mumbai for redemption but returned by the courier with the reason Rto shifted. Pl give the correct address to enable me to redeem the bonds. [protected]@gmail.com

My business email ID was hacked into on 1.7.2014.

The hacker copied my genuine RTGS, that was sent on 12.6.2014, and forwarded a copy of Fraud RTGS amounting to Rs4, 50, 000/-. This was sent to my Bank Saraswat Cooperative Bank, SME Vile Parle East, Mumbai 400057. My bank without checking credentials of the RTGS, transferred the amount to following ICICI Branch in Noida.

Fraudster A/c Details: AP ENTERPRISES, A/C NO:[protected], IFSC CODE:
ICICI0001578. NOIDA BRANCH,

The fraudster himself immediately withdrew the cash from neighbouring branch. Our Bank is after ICICI Bank in Delhi Noida, (This information has been given to our bank by ICICI staff). But after this, there seems to NO Cooperation from ICICI Bank.

We have filed complaint in Cyber Police station, who are investigating the case. We request you to help investigate the case and help recover the money withdrawn and culprits brought to book.

Hello I am Deepak Jadhav. I have ICICI HPCL credit card. I got one sms on "6-7-2014" from ICICI " tranx of SAR 1, 100.00/ using credit card 5************ is made at FAHAD AL MALIK on 6july-14." When I got sms I was at my home. So I thought there is big problem. So I called ICICI customer care but long waiting. .. After 30 min when i was caller number 2. Call got disconnected automatically. I called to lose card dept. because someone doing transaction on my card with is unknown to me. When I was Connected to them they say "we can’t help you.it transaction issue”... What a stupid thing.. Some using my ICICI credit card account and ICICI bank say we can’t help you... after long time - i came to know my account is hack from Saudi and done transaction.. When i asked customer care they said "its happen lot of time...!" Its FAKE international transaction. i am worried about how to deal with such bank. Who can’t give security and not proper answer to customer.. After long time when i connected to customer care they said “they block my card. They will do investigation on this...” if it found that i done this transaction then they will put complain (case) on me, What a stupidity, if I am in India then how i can do transaction from Saudi.. For new card they asked 200/- as charges.. Very poor service and security.. - Please improve or give priority to customer who facing such problem and stop learning customer. - Help me to save my money from hacker.