ICICI Bank Complaints & Reviews

I am a loyal customer of ICICI bank for last 10+ years, and they cheated me. I got a call from customer care asking if I want a "PRIVILEGE DEBIT CARD", I asked any maintenance charge? She said none whatsoever, but she failed to inform me that the minimum balance limit in my account will reach 50, 000. For a middle class person it is impossible to maintain that limit, I called them today after seeing regular deduction of 112 on privilege status for last 3 years. After knowing the truth I feel like stabbed in the back. I kept hearing rumour about customer swindling by ICICI bank, now I wonder about all those other service deductions in my account. I even doubt they charge more in foreign exchange. Munish Dev Rathi [protected] [protected]@seoloop.com

HI, i dont know what it is but somehow my account is debited with 500 rs with my knowledge. I need the full details of what is happening. How my account can be debited without my concern. Need help. Thanks Vishrut

Hi Sir, I have opened a FD (#[protected] on 7th of July via Online banking, for the period of 7 days with interest 4.5% as Auto-closure and credit back to my savings account #[protected]. I found the FD got closed on 21st morning with interest rate provided Rs. 9/- instead of Rs. 450/-. When i contacted your CSR said like i did pre-closure of FD, but i have not done it. I did only systematic request for 7 days period if its systematic failure please credit back my interest amount. Really frustrated with your service. i have been mailing your ICICI disputes for a week but no response from them, even from your CSR agents. Please do the needful.

Name : VV Thomas, A/C no[protected]
Sir I have made a MTNL Bill payment of Rs. 747/- on 28 Jul. the amount has already been deducted
from my above A/C. However no payment effected due processing error.
Kindly reconcile and revert the amount back to my A/C please

Dear Sir, I am holding credit card of ICICI Bank since 2007 and during this time there was no dispute with bank of any of the transaction. I was given prompt service by the bank. I had taken loan from the ICICI Bank against my credit card as per following details in 2013. I had opted for foreclosure of these loans on 28th July 2014.I accepted the condition mentioned by the bank. However I feel hurt and cheated as I was informed while taking loan that I shall have to pay only next installment of EMI while foreclosure of loans.However banks has charged my following. As per my information leading of our country SBI does not charge for foreclosure charges. In case of ICICI Bank these charges are appeared to be on the higher side. I sharing details in attached file. I humbly request bank to provide me some relief on these charges. Regards ANAND PANDEY [protected]

Hi sir, Today 28/7/14 at 2:33 PM when i went State Bank ATM Branch Savina Udaipur for ATM money transaction. Then i saw 5440 rs money is not come from ATM and deduct it from my account. this is second time i faced this type of problam. and then i call to call center of your bank icici customer care. then they don't give me proper responce am very very disappointed with your service and your call center guys. please give me reson again and again whats going on with...am very frustated with your icici bank service.. please do needfull action against this incident and please give my money back. my account no.[protected] regards Jitendra Singh Chundawat Area Head at Videocon [protected]

Dear sir, I am MD MUKTHYAR havind account in icici bank khairatabad branch, hyd. for the last one year i am not operating my account but on 1st july my family members deposited 6000/- in my account but 4700/- debited from my account towards minimum balance charges. id ot know what it is nobody tell this to me at the time of account opening and when deposit time. i loss 4700/- is not a small amount for a normal background person. i requested in call center they guided me to visit branch and give request latter as they said i went to branch submitted request latter 2 tmes ( one at mahabubnagar branchon 7th july, another is khairathabad branch on 24th july) but no one responded properly no assurence about my money. so my request pls take initiative about my money back. acount number;[protected]. thank you Mukthyar

Hi, This is regarding the CIBIL records updation about my home loan repayment. I had a hhouse loan account LBHYD[protected] with ICICI BANK. I have prepaid the entire outstanding loan amount to the bank. CiBIL Records are not updated about this bY the bank. Please look Into thE issue.

Hi, My self Surender Kumar. I had received a call on 26th July'14 from [protected] with the name of Ankit Verma from ICICI bank head office Mumbai and asked me your debit card is so old and need to issue new one and collect all detail related by debit card e.g. 16 digits debit card numher, CVV number, pin etc. After that i had received 3 massages "debit card purchase" on my registered mobile number from icici bank. When i check my account balance then i found Rs.1828 /- deducted from my account balance.

Now this number is coming does not exist, so kindly you are requested check the detail of this number and take necessary action.

Thanks and Regards
Surender Kumar
[protected]

Dear Sir, My name is Santosh reddy, my ICICI A/c Number[protected] branch SR Nagar. I am not using my ICICI direct account and even i am not opened the account but 153/-rupees charged on 05/08/2013 for opening and now 561.80/- rupees charged for DP Charges on 26/07/2014. I am already complained on this issue in the branch when first charged. And my request is please close the icici direct account and please credit the recent charged amount to my account. Thank You. Regards, Santosh Reddy M [protected]

Sir, Despite of our corporate offers, assurance, instructions given to me, Statement bills for using total free(as per assurance from bank sales man) credit cards are coming huge amount to me for long time.Also It is increasing every month. No one from bank end helped me.I have the contact no of the sales person, Suman Mallick (+91 [protected]) who gave me false assurance of totally free credit card. I informed to discontinue the service of bill's utility pay. Due to my non compliance for some month, they are enforcing me to pay heavy penalty for non-payments of the bills now, where i have not used the card for any purchase till now. Hereby you are requested to immediate cancel the following cards and settle our account by waving the extra payments and penalties. Details of my cards are as follows : Sr. Card No. User Name 1. [protected] Debottam Majilla

RESPECTED SIR Today at 20:16:54 hrs dt 26/07/2014 I used my uco debit card no [protected] at your tribeni ATM [west bengal} to withdraw rs 1000 but unfortunately no transection made no money nor transection slip to released by ATM only your requast is cancelld was on the screen of ATM but already i reaseved sms from uco that rs1000 deducted from my account plase infrom me how can i refund this money ? thanking you yours TAPABRATA HAZRA .SHIBPUR NEW PARK TRIBENI HOOGHLY e mail = [protected]@gmail.com . ph no =[protected]

This is Malay having salary account[protected] in your bank but previous 1-2 week I am facing lots of problem about mobile number(my number-[protected]) updation for online banking. I already given 3 times pancard xerox with form to update my mobile number & I also updated my number in ATM & again also contacted customer care for updation, they assist me it will update with in 2hr but still I am not getting any result for this. so if this thing will continue then I will not sure that any more I will continue my salary in this bank. so I need immeadiate result for this. because for account transfer & fund transfer I need most of this. Thanks & Regards Malay Ranjan Hota [protected]

From : Randeep Kumar To : Customer Care, ICICI Bank Ltd. Sub : Grievances regarding Home Loan Application, Form No. [protected], Ref. No. 63169074 Dear Sirs, I want to register my complaint according to the Customer Grievance Redressal Policy of your Organization and against the concerned officials of your Bank's Branch at Sec-14, Gurgaon regarding delay and harrasment caused by them till date during the process of my Home Loan...

I have applied for ICICI Coral Credit card three weeks ago. I have submitted all the required documents. All the verification have also been done. My Application No is N[protected]. Till date, I can't check the application status online. Neither the bank representative contacted me again nor I received any call for verification. Can somebody let me know about the status of my application...

As above mentioned in the subject, i SANTHOSH KUMAR K lodging the complaint against ICICI bank with respect to taking more exchange rate and i lost nearly 4000 rupee to me. And i have sufficient documents to prove this FRAUD. Outward remittance is processed on 05-JUN-14 under reference 035SMT2804214. Savings Account number:[protected] I have done the transaction of 2000 euros on dated 05/06/2014. And the currency exchange rate was as of the following on 05/06/2014 was 1 Euro= 80.8 rupee (highest), on 04/06/2014 was 1 Euro= 80.8 rupee (highest), on 03/06/2014 was 1 Euro= 81.0 rupee (highest) on 02/06/2014 was 1 Euro= 80.8 rupee (highest) on 01/06/2014 was 1 Euro= 80.7 rupee (highest) It never ever reached to 1 Euro=82.19 rupee. But ICICI bank have done it to 1 Euro=82.19 rupee. Because of it, i lost nearly 4000 rupee. And ICICI bank have caused damage to me. So i requested the ICICI bank regarding refund. And they agreed on it on .60 paise only. But still now there is no response. Outward remittance is processed on 05-JUN-14 under reference 035SMT2804214.

Hi - It's very unfortunate that the below amounts are getting debited from my wife's account without any notification. It's only today when I logged in via Internet backing i came to know about below debits. I tried to contact my relationship manager but their emails are getting bounced. Please help to clarify/resolve this issue and contact me back... [protected]INR) - SNEHA PANDE ... Serial Number Value Date Transaction Date Cheque Number Transaction Remarks Transaction Type Amount (INR ) Balance (INR ) 1 15/07/2014 15/07/2014 - MABChgs-Jun14+STax 43.26 Dr. 393.26 2, 078.80 3 18/06/2014 18/06/2014 - MABChgs-May14+STax 43.26 Dr. 393.26 2, 374.06 4 22/05/2014 22/05/2014 - MABChgs-Apr14+STax 43.26 Dr. 393.26 2, 767.32 5 19/04/2014 19/04/2014 - MABChgs-Mar14+STax 43.26 Dr. 393.26 3, 160.58 6 12/03/2014 12/03/2014 - MABChgs-Feb14+STax 43.26 Dr. 393.26 3, 553.84 7 25/02/2014 25/02/2014 - SMSChgsJan14-Mar14+Stax1.65 Dr. 15.00 3, 947.10 9 21/01/2014 21/01/2014 - BIL/[protected]/NchgRs5.00STRs0.62 Dr. 12, 005.62 4, 073.34 11 27/11/2013 27/11/2013 - BIL/[protected]/NchgRs2.50STRs0.31 Dr. 1, 002.81 15, 817.96

Hi, I raised a service request SR[protected] with ICICI Bank to transfer my pay back points in my credit card to my bank account. It was raised on May 25, 2014 and was informed by customer care person that it would reflect in the next statement. My statement was generated on June 18, 2014 and still the points didn't get transferred. Again called the customer service, who responded that it will take 10 business days after statement generation. Even after 10 business days, the points transfer didn't happen. Called them back the 3rd time asking for answers. They started transferring the call from bank account dept to credit card dept, credit card dept to pay back points dept and finally one person said that he will check and respond back in 3 business days. It has been close to 15 business days after that and no bloody ICICI person has contacted me for this. Everytime I call them, I wont get a proper answer and they waste my time. I seriously doubt the service provided by ICICI bank and the capacity of the customer service persons. They are not even able to provide an answer. Too bad from one of the top banks in India. Thanks, Sri Ram

Hi, I am having bank account in ICICI Gurgaon branch my account number is[protected] My contact number is: [protected]. Now I am living in Pune. My account has been debited by SMAB charges many times (393.26 each time) since FEB 2012 months. I don't have any mail informing about this MAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong. I contacted customer care & they suggested me to visit nearest branch & your money will be back in your account. So I had visited ICICI Branch (Kharadi Pune) where I got worst testament from lady Deputy Manager. She was in no mood to listen & said there is no option rather than to visit my home branch Gurgaon. This is horrible for me. Request you to look in to this on priority & revert my money. As ICICI have no privileges to deduct my money without any intimation. Name- Chetan Saste A/C No[protected] Mob- [protected] Email- Chetan.[protected]@yahoo.com

I was using ICICI credit card from 2006 till 2008. I had a bad credit and was going through a bad phase of my life which ruined my credit history until 2010. I have closed all credit cards (I had from other banks as well) in 2010 and I am not using any credit cards since then. I had also checked on this in 2011 just to confirm that my card is closed and they said that there is no credit card in my name. I have made all payments on my consumer loans (Bajaj finance) on time. I have a good credit history now. I purchased my credit report few days back from CIBIL and it reflects outstanding amount for ICICI credit card. (I am not sure which credit card I am using). Even the way it is shown is suspicious. It shows 0.00 till 2013 and then shows Rs. 60 for a month and then shows 0.00 for next two months (I have not paid anything neither I have a credit card since 2010), and again shows amount from there on which has reached Rs. 800 now. I am not sure what system updates does the ICICI Team does as one department says there is no card in my name (account closed) and other shows outstanding for the card which I don't own. Along with this I applied for Personal Loan one week back from ICICI bank and after collecting all docs they came back stating that I have outstanding credit card amount due with ICICI bank due to which my loan is cancelled by them. I would need an response from ICICI bank as it is their responsibility to make sure that the systems are updated properly. Also I would need my credit report to be revised for which ICICI bank has to request CIBIL on the same. Any help in this regard is greatly appreciated
Thanks Jaya