ICICI Bank Complaints & Reviews

Hi This is to inform you that, I received my NOC dated 27th Dec 2011 against personal Loan account LPDEL[protected] . However, the records are still present in CIBIL account, would request you to get this clear and let me know how much time it will take, For firther reference you many reach me at +91 [protected] and email me at [protected]@gmail.com Regards Richa Sinha

I am getting a call from ICICI customer care asking me to take a credit card that too to my land line number, I don't understand when I have already told them I am not interested why are they behind and calling again and again!! And most importantly the person is using bad words and calling me back again and again, Is this the way you talk to your customers?? Doesn't he has manners how to talk to people, I am very much disappointed. Please check with the person who ever it is and request you to take appropriate action! I got call around 11:55 to 12:05PM on june 9th 2013. I cannot disclose my number here.

Dear sir/Madam,

There have been unauthorised withdrawls from my account number[protected] to an extent of inr
as under :
1.info.MIN*innopark_tp on[protected] time 11.49.53 amount 5000.00
2.info.MIN*www.ccavenu on[protected] time 11.49.18 amount 2000.00
3.info.MIN*Oxicash_BD on[protected] time 11.47.57 amount 1959.40
4.info.MIN*mpesa_BD on[protected] time 11.45.53 amount 2500.00
5.info.MIN*mpesa_BD on[protected] time 11.43.17 amount 2500.00
6.info.MIN*MOBIKWIK on[protected] time 11.39.01 amount 10.00

Please arrange to refund the amount

Hi, I am having a salary bank account in ICICI HRBR Layout branch Bangalore from
four years and my account no. is[protected] My contact
number is : [protected] I was just checking my bank statement and got the
shock of my life. My account has been debited by SMAB charges in a month. 02/06/2014 SMAB Chgs-Nov13+Stax 43.26 393.26. I tried contact the HRBR branch but there was no response. I
don't have any mail informing about this SMAB charges. I have no
information from ICICI. No call, no mail and no msg. Now that I
understand that ICICI bank has not informed me about change of balance
system, hence any deduction from account for the same is totally wrong
and if charges deducted are not credited back to my account then I will
be left with no other option but to take this matter to higher
authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule
8(1)(k) i.e. "levying of charges without adequate prior notice to the
customer" of The Banking Ombudsman Scheme 2006

Hi, This is Raja Dasharath my account number is[protected]. This is the second time I am writing a mail to you, but you people are not serious about my mail, but I am very much serious about this matter. I hold an salary account from ICICI branch, When I joined a company I had a option to choose HDFC bank account or ICICI bank but lady lied me and promised me that I will get credit card on my salary account, by trusting on her I opened the account in ICICI bank, I had engagement function in home I thought I will get credit card but I never got it, and only because of DEEPTI Engagement is canceled.

Now i want to know who will take the responsible of this? Deepti of ICICI bank?
I NEED REPLY FROM DEEPTI AND ALSO FROM ICICI BANK WHO THOUGHT HER TO LIE AND GIVE FALSE PROMISE TO CUSTOMER.
ON 23rd may Deepti called me and said I have you will get it my next Monday and till today I am trying to contact her but she had kept my number in black list, if I call her from other number she will disconnect my call and insult me.
I want answer from Deepti and also from the ICICI bank.
Because of Deepti false promise engagement is cancelled and I am facing problem every day.
If I would have choose HDFC then I would no have faced such problem.

Regards: Raja Dasharath

I have taken rural housing loan on icici bank and every year facing issue on getting IT certificate, my rural housing loan account number is L3TVR[protected]. Need IT certificate for current financial year[protected]. Regards, Cholanila

Dear Sir,
My saving account no.[protected] is debited with 6081.37 twice Total (12162.74) on 26.05.2014 by online purchasing which is not done by myself. I had registered complaint on your customer care. This is my request to you kindly. find out were this Fraud Transaction is done and refund my money as earliest.


Your's Faithfully
Navin Krishna

Dear Sir, I am (Payal
Shailesh Shah) having a SB account (A/c no.[protected] with Ahmednagar
branch.I am having this account from last 7-8 years, as presently I am
in pune, I lost my Atm cum debit card on 25 th may 2014 so I called
custmer care and bloked the card after that custmer care told me that I
have to visit the nearest branch and apply for a new debit
card.According to that I visited pimpri branch on 28 th may 2014 and
applied for the new permanent debit card (application was given to
neha.cust care officer).she told me that if I oder a dedit card in the
branch I will be getting it in 5 working days or even less, so I applied
accoring to that in the pimpri branch, and I will be intimated when the
card reaches the branch, till 6 th june no communication was done from
the branch so i called up custmer care and asked weather the card has
been dispatched or not so I came to kno that they have yet not processed
the request from the branch, so I called up neha with pimpri branch so
she told me due to some technical reasons my request was not
processed, Mr.Kumar called me after some time and very rudly said that my
request has been given on 28th, still it will take a weeks time so I
asked him for the request no[protected], After that I had called the
custmer care to confirm bt I came to kno that this request is given on
6th june 2014 at 5.28 hrs.
So I called up Mr.Rishavraj the respected Branch Manager of pimpri branch, puneHe
took this matter very lightly and not at all serious regarding this
matter and asked me to wait for next five working days, when I asked
Mr.Kumar for the contact numers or Ids of the highter atthoritys he
rudely told me that I can talk to anyone.
I am very disappointed with this behaviour of your employes who
always gives false commitments, So pls tell me why should I not close
this account.Hope I will get responce from you soon or I will have to escalate this issue with higher Atthority / RBI.
regards.Payal Shailesh Shah

My name is Anil Shridhar Kollenchery, , I have relocated from Mumbai to Kochi and I am working for SUTHERLAND GLOBAL SERVICES, and hold the above salary account with ICICI Bank, Vytilla Branch, as I am new to this city I use to ask my brother who is located in Mumbai to deposit cash to my account for my daily expenses amounting from Rs.500/- to Rs.1500/- so that I don't have any difficulty living in Kochi till my first salary is deposited to my bank.

On 26th May 2014, it was shock to hear from my brother when he visited ICICI Bank in mumbai to deposit Rs.500/- to my account he was informed my account is freezed and he cannot deposit the amount, I visited your above branch and asked the reason why my account was freezed, she ( Ms.Sitara ) replied that the Risk Management team from Mumbai has picked my account and found that its a suspicious transaction (Lottery Scam), I explained her about the transaction she asked to give her a letter in writing which I provided her on the same day and she sd it may take 2 to 3 day to get my account active, I used to visit the branch after doing a night shift every alternate day she kept on saying that she has sent my letter to the concerned department and they haven't reverted back to her, I approached to the Snr. Manager both of them said by Monday my account will be active, I requested to take this on a top priority basis as my salary will be deposited by the 29th of May 2014.

Again I visited the branch on Monday, I got the same reply the risk management team has not reverted back on this issue I asked did you follow up, then she called up the risk management team and requested them to speed up the matter by evening and I was told that by evening she will get a reply and she will call, which did'nt happen. Next day
I again visited the bank I got the same answer and My company's manager spoke to her she again requested for 3 more days then I spoke to my manager and told him that matter which is not resolved in 7 days, how can I take an assurance it will be resolved in 3 more days as I was the person to suffer without getting my salary and even after the verification if it is found it was not a suspicious transaction will ICICI BANK pay for the damage I have gone through.

There was no other option but to request for a closure of my said account, and I requested a letter from the bank and she said it will take 2 days, I informed her that I need a letter so that I can open a new account with Axis Bank she denied to give I called the complaint cell and informed him about the entire situation he told me that he will speak to the manager and he was ready to sanction the clouser from his side, after 15 minutes the manager again came to me and said till the account is defreezed she cannot give me a letter then I gave her option that I will write a request letter to close my account and please acknowledge the same she denied then I told her I need a proof stating that I have issued a letter then she gave me a acknowledgement and said the clouser letter will be ready after 2 days.

On 6th of May 2014 I called her and asked her if the letter is ready so that I can submit the same to my company, she said its not ready I asked her how much more days it will take to just give a letter to me she flatly said 20 days, I again called up the complaint cell this time I spoke to Mr. Abey Abrham and explained him the entire situation and he said he is driving right now and requested me to sms him the account number and he will speak to manager and
get back to me, there was no call from him and I am forced to write this letter to the complaint cell.

Thanking you,

Yours faithfully
ANIL .S. KOLLENCHERY
[protected]

Dear Sirs, My account ID # B51154388, your Lakhdi-ka-pul branch, Hyderabad Account #[protected] I am now in USA on Visitors' visa. I will be returning to India in Oct 2014 and residing in Nellore.AP. I wish to do some online banking transactions. While doing so, my ID has been disabled. I contacted over phone but the answer I heard from the system is" Invalid registered mobile number". As I am in USA, how can I call from my registered mobile?. Please enable my above ID account and mail the Unique number/OTP to my mail id registered with you. That is [protected]@yahoo.com Thanking you, Sincerely yours, Sarvani Punuru

I am Mohit Bansal, a customer of ICICI bank at parliament street, Delhi branch from 2013. My ICICI Bank account number is[protected]. My account's conduct has always been satisfactory. But now, out of blues, I received a call from my branch stating suspected criminal activity by me. The branch acted on basis of a simple customer complaint (not even FIR) from another customer. And they put a debit freeze on my account without any information to me. Upon calling the customer care service of ICICI, I got to know that debit freeze is not possible without an FIR. Please let me know the reason for such mental and financial harassment. My professional life is totally ruined by ICICI bank, which effects to my personal life as well .You are also kindly requested to help to unfreeze my account at earliest. So that I can live my life as normal person. To support my stature, I have the following - 1) Copy of FIR lodged by me(this will help you know my side of story and my worst banking experience.) 2) Recorded conversation with your Customer care executive( I got to know that debit freeze is not possible without an FIR). 3) first Request raised by me on 21st April 2014 for call retrieval (Request number : SR[protected] and Second request ( SR[protected] on 25th April, 2014 to Supervisor . But no resolution yet showing apathy towards me, the customer 4) Recorded conversation between me and the complainant ( this discussion was arranged by the branch and happened in the front of branch manager, wherein the complainant admitted his fault)

Sir,
Sub: - TDS Deducted
Ref: - Customer Id:[protected]
With reference to the above, I have received a mail regarding the TDS deducted at source from 01/01/2014 to 31/03/2014 for Rs. 372/- at your end.
For your kind information, I have submitted 15H form to your branch office shimoga, not to decuted the TDS at source.
Hence is request you kindly pursue the matter and the deducted amount Rs.372/- may reverse to my account.
Action taken may kindly inform me to my Email :[protected]@gmail.com
Thanking you, sir,

JOHN DENIS FERNANDES

I have got call from[protected] regarding enhancement of the credit limit on my ICICI credit card. I just gave my credit card number but asking the CVV number I realized that its some thing fishy. I did not give CVV number. I would like to know whether they can do any online transaction or use my credit card no.

An amount of rupees 1000.00 (one thousand) is regularly deducted from my ac[protected] and is being deposited in wrong reliance mutual fund folio no.[protected] without my instruction.Till date 35000.00 (Thirty five thousand ) has already been deposited in ac.Therefore you are requested to look into the matter and arrange to stop deduction and also for refund

Dear Team, I am Lokesh Reddy and i am using the icici bank savings account:[protected] from more than 5 years.Today an amount of 16500 got debited from my account.I had called and asked the Customer Care and they were saying you had a Lean amount with the ICICI Credit card debited because of that reason amount got blocked in amount like that he replied to me. I am not sure how come icici bank will debit my hard earned money without my knowledge and more over the credit card i had blocked 4 months back because credit card department had charged me an interest and late payment charges of 6K, so i had rejected the charges and had paid only my transaction what ever i had done with the card and i had blocked the card.After 4 months now they had accumulated the interest charges every month and blocked an amount of 16.5k from my savings account. I am not sure to whom i need to contact now, Requesting you to provide me the legal suggestion how i can respond to the bank as the bank people were saying since icici credit card is also a part of icici we have right to deduct your amount without giving any information like that customer care executive replied.

Carol Rodrigues - On 31st May 2014 ( Saturday) I visited the ICICI ATM at Sector 17 Vashi and made a withdrawal of INR 5000, but due to system error did receive the amount, again I made the INR 5000.but, no amount received I received a message stating INR 10000 withdrawal. I then visited the ICICI branch at Sector -17 and informed them on the same. They stated this regularly happens and in the next two hour there would be a reversal.. I did not receive the amount. 2nd June 2014, Monday morning I launched a complaint at phone banking and also visited the ICICI branch at Sector -17 they said they would inquire and keep us informed. On 3rd June 2014 I called Customer Support to check on the status, they stated I had taken the amount and the complaint is closed. I again filed a complaint at phone banking and lasso visited the branch at Vashi Sector 17, the branch manage took and complaint letter and filed it against phone banking team. Later that evening the Customer Service informed that I had withdrawn the amount and no inquiry would happen. We have asked the branch for the CCTV footage they said it would take 7 working days My question is if there has been issue with the ATM and branch was aware of it why was there no action taken and why does it take so much time to resolve a financial problem? Is this how you serve your customer? I need my money on priority Contact - [protected]

dear sir/Madam,


This is to inform you, i have taken a 2 Wheeler Loan a/c no. LTDEL[protected] on Year 2005, & ECS was done for the all EMI/Installments...

Now I have checked my CIBL Report & found Rs 2457/- is pending on my this Loan Account..


& regarding this till date i have not received any information from bank side...


& result of this it has much effected badly to my CIBL report...


After calling ICICI bank call centre... now total overdue amount of this a/c is 7406/-


Now i want to know who is responsible for this ? ...& why bank has not given any information/notice for the same..?? & why should i pay this amount..


Waiting for your positive reply


Your customer


V.S negi


[protected]

My name is Murali and maintaining my bank account with ICICI Bank for past 7 years and I have seen the below transactions today. They deducted 8000 Rs from my account for in March and April. I have no idea why this has been deducted with out informing/notifying me. Looks like ICICI is not a safe bank for us, even though I maintained a good balance Please find the transaction details below My ICICI bank account number is[protected] Date: 25/04/2014 Remarks:BIL/[protected]/NchgRs2.50STRs0.31 Amount: 3, 002.81 Date: 31/03/2014 Remarks: BIL/[protected]/NchgRs2.50STRs0.31 Amount: 5, 002.81 How come a bank can take a money with out informing a customer? Its a bank or what? Thanks, Murali M UK Number : +44 [protected]

Dear Team,
i made a transaction at ICICI bank ATM Janakpuri branch for INR 10000/-. but i didnt receiv the money and on approaching the bank i got the message that the transaction was a valid transaction,
Kindly assist how to move further to get my money back.

Regards
Ayush Yash Vardhan
[protected]

I WAS a ICICI bank Loyalist until yesterday’s fraud by thebank. I hold multiple accounts with ICICI alongwith Credit Card as well fromthe same bank.

Issue is that for last couple of days I was making a paymentto Credit card outstanding which should get updated automatically BUT this wasnot happening and more so when Customer care contacted they had no clue aboutthis.

Parallely when I made payments for Credit card, I gave a goahead to a vendor to charge me on credit card which started getting declined.Finally when I escalated the matter multiple times on customer care I got toknow that Payments towards Credit card were not getting updated due to atechnical glitch and were meekly accepted by the supervisor called ‘Swati’ .Post my insistence of compensation, she confirmed that a manager will call metomorrow to speak to me in this regard.

Meanwhile I get calls from the vendor to whom I had given goahead for charging me stating that your card is declining ma’am… Give us adifferent card etc. All this happened because of negligence of ICICI !!! On4th June that is today I get a call from Senior Supervisor calledFatima who was very cool about the matter and stated I understand your concernand a Full Stop. When I asked what’s the compensation for what I have gonethrough she says “I apologize no such policies for compensation… but can waiveof some petty interest amount. To which my reply was that Iam not looking forany monetary benefits, instead I was looking for some gestures which serviceindustry gives to compensate for the embarrassment I had to go through. Towhich she was again reluctant and post which I asked her the process of closingbank accounts and credit card and she gave the closure process very casually.

Never thought banks like ICICI whoshould be operating on 9 sigma can make such BLUNDERSand then take them CASUALLY too!!!