ICICI Bank Complaints & Reviews

Dear Sir, I have to deposit 20, 000 amount at Okhla Phase-3 branch, New Delhi, I visited on 17 June 2014 at 4.30pm there is server down said by staff in cash teller. Again I visited 2 times on next day, one at 12.40pm and one 4.00pm both time same status said by cash teller. I don’t know why this branch open if there is no work going on by staff. Please reply me on [protected] or [protected]@gmail.com Thanks Dheeraj Kumar

I have submitted my Account Opening form along with all supporting documents to ICICI Bank, Chembur (E) branch. And they have promised that with in a week, account will be opened, Now its more than 40 days and my account has not been opened, When I am contacting them, they are telling that my application has already gone for processing so they cannot return documents. Most pathetic service by this Branch and I have not expected this type of service from ICICI Bank.

I biplab karmakar, presently serving at central government organisation under ministry of home affairs and posted at delhi. I have been applied credit card of renowed company i.E, icici, ist week of july'14 and submitted all supporting documents. As well as two times verification has also been done. But after that no information regarding the status of the card which i was applied for has not been received. Please confirm me that whether my card is ready or i am not permitted for any card. In this regard it is also mentioned here that i have also having an sbi international credit card which was given by sbi card. My phone number is [protected] / [protected]. My date of birth is 04.09.1967. Hope i am receive any answer from icici card section.

I got 15 times call from this numer [protected], some one mr. Patak calling from icici bank asking for soni. I told him lot's of time i don't know any soni but he calling continous to me. Behive very bad with me, wrong word used many times. He told he located at krol bagh branch in icici bank. Sir please do some thing in this case urgently.


Thanks

Sahil goyal

[protected]

Dear Sir,

I am Vidyasagar Laxmirajam Basa having Savings Account in your bank. My A/C Number is[protected] and Customer ID is[protected].

My account has been debited an amount of 393.26 rupees twice in a day and three times within the duration of three days. Why?

Why the bank deducting Minimum Account Balance charges three times every month since 15th April, 2014 till now?

What...

Loan Account Number: LPCHE[protected] Amount: 3Lakhs Paid EMI: 120000/- I have taken a personal loan with ICICI in 2006. I was supposed to move abroad by Jan 2008. And as per my company instruction of closing the pending payable, I went for a foreclosure with both ICICI PL and Standard Chartered Credit Card at the same time. An agent of ICICI collected a check for foreclosure amount of 175000/- for ICICI and 48000/- cash for full payment to Standard Chartered card on Dec 24 2007 in Chennai. He gave me the letters and challan associated. The check I gave was of ABN AMRO bank. At the same time, I gave two checks to my parents to use that for their expense, along with a letter to ABN AMRO to close the savings account, advising parents to withdraw the pending amount using the check given. After that I moved abroad. All these days I was in an idea everything was settled. But all of a sudden on 29th May 2014, means after 8 full years I received a call from an executive of ICICI Chennai stating my loan account was not repaid and I have absconded and they have traced me by spending money for Detective agencies. At first I thought some one was bluffing. But then he mailed me a statement stating I have a total outstanding of 6lakhs+. I told him that I gave a check to their collection agent and it was all closed. For that he replied they never got any check and its not their issue with the collection agent. Then I verified with ABN AMRO bank (now Standard Chartered) and found the account was properly closed, and the last withdrawal was by my parents. And also the check issued to ICICI was not even deposited. I told this clearly to the agents who called me. And asked them to give me some time so that I could consult with my advisories on what to do. Then after two days I myself called the agent who called me and said, "I know I made a mistake of not tracking the check status, but why didn't ICICI intimate me for these 8 yrs." For that both the agent and his superior told me that ICICI contacts only the mailing address and not the permanent address given in records. Which was so funny reply for me, as to my experience even if there is single default payment for one month EMI/Credit card these agents call the permanent address and land-line immediately. Then I told them I am ready to pay. But in this case both bank and myself are at fault. So please give me some time, and kindly suggest me the feasible amount as ICICI has already written off the loan amount and also its over 8 yrs and you call me out of blue. For that they gave me two options. 1. Pay remaining 180000/- as single installment with in a day 2. Pay remaining 280000/- (pending emi) as two or three installment For which I replied, my present status does not allow me to pay that much money. Kindly give me some time and more flexible options. As I really want to close this issue in best possible way for both bank and myself. But they were so stubborn on the above conditions. I even told them it will be possible for me to save that much amount and payback only after october or so. For that the agents are so stubborn and telling me borrow some where and pay us. My queries are listed as below. a. I have issued the cheque to collection agent of ICICI eight years back. If the cheque has bounced or if there is no proper payment of EMI, I am pretty sure and even everyone around will understand that these agents/bank will immediately contact the addresses and contacts provided. Why didn’t they do so? b. I go with the fact that collection agent failed to give the cheque to bank and EMI was getting cleared till April – 2008. Right from May – 2008 they say the EMI’s are pending and not a single call or notification from ICICI to the addresses provided. (My permanent address and the registered email address are all the same till date in ICICI records) c. I am getting a reply from ICICI that they notify only the mailing address and not the permanent address. In that case, why did I receive a call after eight full years to my apartment resident, whom I have never seen or spoke to in my life time? And how did they get this new mobile number of mine which is just around 6 months old. d. Forget about my queries a, b, and c. My permanent address is registered and it’s still the same with my father residing there. Why there isn’t a single call or notification from ICICI or its Collection agents for these eight full years. e. Now out of blue they come up and say I have to pay around 2.8lakhs to the max if I don’t agree to pay in the installment options they give. f. The Collection agent gave a statement that I am absconded for eight years and they have spent money to detective agencies to trace me out. I really need an explanation for this. As I would like to know which eminent detective agency and bank didn’t even bother to leave a note at the permanent address they had in their records. Forget about the cash part. If I am entitled to pay I sure will pay and I stand by that. But please do advise why I would have to pay when these queries are left answered. 1. I am ready to pay, but not the amount/installments as described by ICICI collection agents. 2. This loan being written off already as per CIBIL and Bank statements, the advice from my friends and relatives in top postings across various banks and institutions are to ignore the calls of collection agents and take them legally. But I being correct till date in all my financial dealings want to close this off in a mutual possible way without much dragging in consideration with my present financial situation and expenses around. 3. Being a written of loan, I would never agree for an amount which is Pending due/Pending EMI and also One installment offer or two installment offer. I need a solution to close this account for all. But the amount and EMI has to be meaningful. I am at no fault. It’s all the fault of ICICI collection agent and ICICI bank who failed to submit and also failed to contact or inform me in this past eight years. With all these queries left unanswered I started receiving numerous calls from those agents. They even call my professor who taught be engineering well before 10 years. And today to the worst case I have received 15missed calls continuously to my mobile and 5 calls to my office land line. And now they want my present mailing address so that they could send their collection agent with the closure statement and collect the cash. With all the set backs in approach by ICICI 1. Do I really have to pay? 2. Do I really have to pay it in a day 3. Even when I told them their mistakes and I am ready to clear it why am I being harassed like this. I hope you could understand my queries concept and the queries I have posted. Kindly advise me on what exactly could be done over the same. Contact: [protected]@yahoo.com

DearSir/madam Myname is Sakshi Yadav and my pan card no is AKQPP2930C.Recently I applied for ahome loan and found out from my cibil report showing false overdue of 56102.87 RS.This card belongs to Rachna Paul and account no is [protected] fromyear 2000.Surprisingly, in 2000, I was just a student and not carrying any pancard or credit card. Dueto this false detail, I am not able to get any approval for my homeloan. I veapproached icici bank for last one month, however, no appropriate action istaken until today. . my cibil file no is[protected].please remove this false entry from my cibilreport.the consider my request as earlyas possible. Regards SakshiYadav [protected]@gmail.com [protected]

Hi

My name is prashant and i write this complaint because of not found the solution of my money which is wrongly deposited to another ICICI bank account by national insurance company.

The problem is that my car insurance claim of rs. 10, 244.00 which is covered by national insurance company was wrongly deposite to another ICICI bank account because of by mistake in giving account no. from[protected] to[protected]. on date 09/12/2013.

I contact to the bank for this and SBI bank, hamirpur asked me that the amount is deposite to the account no[protected] from national insurance account no. account no. [protected] and i need to contact to ICICI bank for return money, so national insurance manager, hamirpur write a letter to icici bank
for return money to his state bank account no. [protected] on date 13/02/2014.

After some time on date 27/02/2014 ICICI bank reply that the account no is pertain to etawah branch and you need to write a letter to ICICI bank Etawah Branch.

so again manager of national ins. co. write a letter to ICICI bank Etawah branch regarding to refund the money to his account so he can again send money to my correct account no[protected]new delhi branch) on date 21/03/2014.

and now after 3 month i did not get any reply from ICICI bank.

I really do not know where is money gone because both bank SBI and ICICI did not give e satisfactory answer.

Please provide help to get my money back.


Thanks

Prashant Kumar

[protected]
[protected]

Hi, I am having a salary bank account in ICICI Coimbatore branch from 2012 and my account no. is[protected] My contact number is : [protected] I was just checking my bank statement and got the shock of my life. My account has been debited by MAB charges thrice in from Dec 2013 months. SMAB Chgs-Nov13+Stax 43.26 393.26 + SMAB Chgs-Dec13+Stax 43.26 393.26 + SMAB Chgs-Feb14+Stax 2.65 24.12.. Totally amt = 810.64. I tried calling the branch but there was no response. I don't have any mail informing about this MAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. ICICI is cheater bank.. they are doing thief business by these types deduction. This bank is not for customer service, it for they earning in wrong way

Dear Sir/Madam

I left ICICI Bank in 2011, at that time I submitted PF & and EPS withdrawal form .

After six months, I received my PF amount in my new organisation, but till date I have not received my
EPS amount.

I have submitted two request to withdraw the same amount, but nobody is responding.
When is approached ICICI Bank for that, they told me they have submitted my request to PF dept.

Kindly guide me, to whom I addressed letter or mail to know the current status of my EPS a/c.

My EPS No. is MH/18796/89602

Dear Sir/Mam, First of all i would like to introduce my self, i am a customer with your ICICI bank for last 4 years. Name : Harvindra Singh Contact Number : [protected] A/c no. :[protected] Branch : Noida -Sector 61 I would like to request you to please help me on below issue : 1. Actually some one has debited 1 Lakh rupees in my account by mistake than i got a call from ICICI branch Hissar (Haryana) regarding this. I was in meeting and ask him to call in next 10-15 minutes. 2. After some time i got a call from that individual person (who made mistake) and ask me to revert the money but i replied him to share the detail of that ICICI officer (who shared my personal detail to him) and not to revert money over the phone without any legel notice. After this conversation he used abusing and mental harassment (His relative is SHO etc..). I am getting continuously calls by that person and harassing me. (Why ICICI bank shared my confidential detail to any individual person? is it really authorized and legal?) 3. Next day i got a call from my ICICI Home branch (Mrs. Deepti Noida- sec 61), and she directly asked me that how will you be return money than i requested to her to give me a legal notice about that so that i would be safe from future investigations. 4. Without any legal notice my A/c has been freezed and i am not able to do any transaction. 5. Now i am continuously trying to connect to Deepti and other Home branch officers on[protected]/61 and had chat with Deepti, Shipra and Anshuman but there is no suggestion and positive response. 6. In fact no one is asking the query and putting me on hold and after some time disconnecting my call. 7. Today morning i spoke to Shipra and she told me that she was assigned to this case for a day only now she has no idea about that, and suggest me to talk to Mr. Ansuhman, Also she asked me to call after 5-10 minutes as Mr. Anshuman was not on his seat) i called again than the person who picked my call told me that there is no person of this name (Anshuman). So request you please look in to this matter and do the needful. Regards, Harvindra Singh Mobile : [protected]

Hi,

my name is Manisha Debnath, i'm having my salary account with ICICI Bank (Ac no[protected]
I have enabled ECS from this account for my home loan which is from SBI.
I have kept sufficient balance in my account and the ECS got cleared from ICICI also they have deducted some 393 rupees from my account for ecs return charges, and SBI also deducted 275 for ECS return charges.
so why this happent, and how i'll get back this money- 393+275=668 rupees.
I have tried calling my bank, nobody is picking the call, also icici helpdesk told me to contact my branch.
but as i'm out of station i'm not able to visit the branch.how to get this sorted?

Regards
Manisha
[protected]
[protected]@yahoo.co.in

Hello Sir/Madam, My Home loan application no is: 63055138. NAME: PATEL CHIRAG DILIPBHAI I have applied before 20 days for home loan ( Vadodara, Gujarat ) for resale 1 bhk flat. Still your bank agent Mr. Vijay talked with me like gunda. Loan approve before 1 week and also deduct processing fees from my account on 10-jun-2014. But Mr. Vijay told me from last four days our lawyer printer is not working that’s why your loan paper not coming. So my question is what type of service given by ICICI Bank ( one of the biggest private bank of india ) ? and reason is given like printer not running that’s why your home loan cheque is pending ???? I hope you understand my feelings.

Hello mam/sirI have an account with ICICI bank
Acct No.[protected] BRANCH- Bedwa, partapur
created before many years ago and that time this number is given [protected] and after that i changed my mobile number with [protected] but the thing is that i received sms in both the mobiles and when i request to the banker to remove [protected] from my account and i only want [protected] number in my account so, he told me to fill a form and i have fill that form two times still they didn't changing the number of my bank account two months have been passed

ICICI bank cheating its existing customers. It woos customers promising low interest rates once acquired the customers... keep raising the home loan interest. Old customer continue pay higher interest rates. How to stop this exploiting. A. Kiran

Sir Since yesterday I am receiving consecutive call from one your collection agency situated in Delhi and the man who is calling me his name is "Amit" and he told that he is calling from ICICI Bank, Rohini Branch. The number flashes on my caller id is +[protected]. I have nothing do with your bank and these people are just doing skip tracing and harassing me even I informed them I don't know the person they are looking for (as when they call at first instance they ask me that do you know person name 'Tushar') and please don't call me anymore still they keep on continue calling. I even warned them that my number is on 'DND' still they continue to call me . They called me 4-5 times on 10th June and they called almost 10 times today after I told then not to call me.

These is totally unprofessional behaviour shown from your side as end of the day they were representing you. I never had a loan or credit with your bank still I am being bothered as part of skip trace.
If I receive any calls further I will be taking this matter seriously and forwarding this complaint to RBI, Consumer Forum, Delhi Police and to media.

It is request to please look into this matter and solve it on an urgent basis.

Regards
Amit Bansal
Contact : [protected]

I, Raghavendra Raikar, residing at Bangalore, holder of credit card [protected]. I got an SMS the text from ICICI Bank which is reproduced below on 11th June2014 at 11:54 AM. I have not done this transaction and is not in my knowledge. I have never shared my password with anybody, but Bank has charged my account with such a huge sum of money. Sir, I have contacted the Customer care immediately (11th June2014 at 12:10 PM) at after came to know about the fake transaction that does not belongs to me and reported them the same. I have requested the customer to stop payment to this transaction and block the money and refund back to my account. The customer care is not ready to stop payment (said by the representative). The bank is also not taking up the case on priority to stop such fake payment even on my request. The transaction being done without my knowledge and the Bank should must help me to recover my amount. Further on my own I have checked the detail of transaction through the Customer care ICICI Bank where purchases made and requested them to not to honour this transaction as I have not made this and someone else has done fraudulently without my knowledge and authority. The transaction for 4950 INR on 11th June2014 at 11:55 AM hrs at AIRTEL PYMT _BILLDESK Bill Pay. I got to know by SMS alert the text of same is reproduced at the end of this letter. Transaction Detail :- Transaction Number:- 855796 Reference No :[protected] Merchant Id :-[protected] (Airtel Bill Pay) 4950/- Requested kindly to stop payment for these transaction immediately and help your customer from getting out of the fraud. I authorize the bank to stop this payment and again undertakes that I have not done this transaction and is no case belongs to me. I have never given my password to anybody else and the chances are that the there might be some leakage from bank side also. I have also raised a Internet Transaction Dispute service request through ICICI Portal. Request No are as below :SR[protected] & SR[protected] Therefore I request to immediately stop the payment of these transaction and return my account. Thanking you Raghavendra Raikar Mob: [protected]

On 7th Oct 2013, i was trying to draw Rs4000 from ICICI Bank ATM and the money was not disposed but this was debited to my account. I have made various compliants and until today the Bank did not credit this money. IThey keep saying that they are checking for any excess money on that particular day and more than 8 months passed and nothing was done. It is very poor service and also most of the ICICI bank ATM are in poor condition

Dear Sir/Madam: I had opened a recurring deposit in May 2013 for a period of 12 months at an interest rate of 7.5 %. The monthly deduction to be effected form my savings bank account with the said bank was Rs. 5000. In the month of May 2013, an additional amount of Rs. 5000 was deducted without assigning any reason whatsoever. Despite several inquiries about this matter, no reply was forthcoming form the bank. Also, the interest calculated by the bank compounded quarterly was in error. When this was pointed out I was informed that they will send me the interest calculation as an excel file. However, I was informed that they cannot share the information as it was confidential. I have sent several mails in this matter and have not received a reply from the bank. Kindly help me out in this matter. The amount involved is not substantial, but, the attitude of the personnel is worrisome. If informed individuals can be treated thus, what would happen to lay persons without much knowledge about such matters. Needless to say, I loom forward to hearing from you. With best regards. Dr. Vijayshankar

my acc no. is[protected] name vinod agarwal this icici bank is money eaters...they are cutting 1000s of rs under mab charges each and every month where the real fine is just 200rs ...but this month they crossed all there limits and cut fine 3 days in a row 8th june 9th june and 10th june...would kindly request to take actions against this fraud bank and get it down...refund my money so that i can close my account and open other account in some good bank...already complained 100 times but this customer care and icici minto park branch is sick no response...they keep saying they will reverse but never have done Yet !!! please take some steps soon against thks fraud money eaters icici bank