ICICI Bank Complaints & Reviews

Dear Sir, I am writing to you in relation to the default charges that have been applied to my saving account . The five times fee was charged to my saving account. I will request you to ANW charges was refundable.Icici bank is really better service provider. I hope you can understand my problem . You are requested to look into the matter and take some concrete steps to solve the problem. I hope that your attention will solve the problem at the earliest. Thank you very much! your customer Abhay R. Sanklecha [protected]

Self hold Privelege banking with ICICI bank and still they deduct charges like this. Do not understand the reason and all this happens without proper intimation. ATMDEC CHG/14-01-14/0125/25ST3 - Rs 28.09. The same has already happened prior also. This is unfair for Bank to charge customers

Dear I Siddharth Sharma residing of Jaipur had taken a loan from ICICI Bank 6 years back but after one year I had settle down the matter and taken a settlement letter from the bank. But till date I havent issued a noc from the bank and they are saying that my loan is still due ion the bank. Please suggest as my cibil score is low and i am unable to apply for any finance. Siddharth Sharma [protected]

Unauthorized fraudulent credit card POS transaction of Rs. 176 till not reversed by ICICI bank credit card team, merchant never gave me any charge slip and unauthorized my card, ICICI bank provides me worst service.01/09/2013 74056633245000001057174 BIG BAZAARRs. 176.00(DR)credit card no: [protected]I will take legal action against ICICI bank if not reversed by ICICI. As it is unauthorized POS fraudulent transaction court will order to reverse it with compensation amount and i will also get some benefit.

Hi I have tried to withdraw cash form HDFC Bank ATM which is a Non-Icici Bank ATM (Since my account is with ICICI Bank) on 7-Feb-2014, On first try after a long time cash was not dispensed from the ATM and I got a error message telling that sorry the process cannot be completed now. I once again tried with the same machine and the result was same, Then I thought there might not be cash and I tried with the other machine in same ATM Center for the third time and ended with same result but I got 3 SMS from ICICI Bank each with a debit of 1000INR for each transaction I tried. Then I went to a ICICI Bank ATM and withdrawn 1000INR for which i again got a SMS as normal process. After few minutes I noticed One Thousand was re-credited in my account and after few hour I tried calling ICICI Customer Care check/register a complaint and that officer told me to wait till that night and call them back on next day to lodge a complaint. So i waited till next day and on 08-Feb-2014 around 1 PM i again called ICICI bank to register the complaint, But the customer care officer told me that he will take a complaint for One Transcation (for 1000INR) and the balance 1000INR will be credited back as normal process and the complaint registration no given to me is SR[protected] I also got a mail conformation that the action will be taken with 1 Day. Next on 12-Feb-2014 I once again called ICICI Customer care officer to check and know the update on cash reversal I was once again told that the complaint taken on 08-Feb-2014 is only for one transcation and still once more transcation is not covered and he told there was a mistake happened in taking the complaint on 08-Feb-2014 and he assured that he will once again take a new complaint for both the transcation and demanded for the complaint registration no. For which i was told I will be intimated through Mail / SMS but I received nothing on that. But I got a below mail from ICICI Customer care telling that I will be paid immediately with the discrepancy amount on immediate basis but still ICICI reserve the right to debit the same in later stage if they can prove the amount is already recived by me through ATM / or else if HDFC bank is not paying back ICICI Bank, But in mail there was no reference like for which amount that mail was sent. I thought that, the mail was sent to me because of my complaint to the customer care officer and waited for that reversal to happen. But still on 14-Feb-2014 nothing happened and once again I tried to call ICICI Customer care officer, But this time I asked the officer to connect me to the senior supervisor but during the request itself my call was disconnected twice (don't know if it was accidental or purposely done), then I was connected to the supervisor and he checked for all the details and he was concluding me that Initial complaint SR[protected] was registered against the one thousand which was already refunded to me, I asked him why should I complain for amount which was already paid to me, Please re access the recorded call and know what exactly has happened and how many effort I have taken to get this money back, He told simply sorry for the inconvenience caused and he told I should wait till 18-Feb-2014 i.e seven working days form my complaint starting form 10-Feb-2014, I asked him see I tried to complain on 7-Feb-2014 & again on 8-Feb-2014 as I have written above but the customer service gave me wrong commitments and statements, But the supervisor simply told I should wait till 18-Feb-2014, Then I asked him to provide the reference no for the telecon which i had with him and he gave me the reference as SR[protected]. I also was shocked to hear that, Actually while I spoke to the customer care officer on 8-Feb-2014 I demanded for a call back to confirm me once the amount is getting credited, But this supervisor denied that there was no such request taken. I really don't know how come customer care persons are giving wrong information's/statements/commitments despite of knowing their own process. Best Regards / Jayakumar.D

hello my name is ravi today i had withdrawn the money from icici ATM but along with that 56 rupees was deducted telling POSDEC CHG/3 i need a clarification and refund within 24 hours since i hadn't used my card in any other ATMS and Shopping malls or else i will contact higher authority

Dear ICICI customer care. Application no -1129936. My personal loan application was rejected, but reasons were not yet revealed even after i made many calls to the concern person(+91-[protected]) who interacted with me while processing/collecting documents for the loan. I got call from the above number and said that your loan was rejected.Is this right way to answer to your loyal customer??? don't you have responsibility to let applicant know why it has been rejected??? Don't you let your customer show interest to approach ICICI for any other kind of loans??? Even being a ICICI salaried account holder, I totally fed up with ICICI response in this regard. I dnt mind of giving up ICICI account and choose some other bank for better customer service.if i wont get proper response this time. Here i request you to let me know what exactly went wrong in the loan processing...(Exact reason).Please do the needful Regards, Maheswararao [protected].

Dear Sir, I have not received the redemption amount for the below mentioned Tax Saving Bond. TAX SAVING BOND-012003-TSB-ONE Bond Holders Name--- Nikhilesh Narendra PAnt Date of Allotment[protected] Redemption date[protected] BondHolder No[protected] Certificate No[protected] No Of Bonds-----02 Distinctive No[protected]

To,



The ICICI
Bank



Manesar,
Jaipur Highway Branch,



SUB :
Complain again withdrawal Money



Dear Sir,



Reference
my savings Bank A/C No[protected].
I went to the Manesar ATM branch for withdrawal money. After enter my ATM card
into the Machine. There is shown language is selected. After that the machine
is damage(go to network service). But RS 5000/ amount is debited from my
account. I have not received any cash. I complain about this matter on month of
February 04/02/2014.



My complain request no is (SR
[protected] but there is no response again my complain.



Please It
is requested that kindly look into the matter again and immediately deposited
RS 5000/ - amount in to my Account.



Yours Faithfully



A/C
No[protected]
Kamal Maity



ATM
Card No – [protected]



Mob-
[protected]/[protected]

Dear sir/madam,
I Sumit Ranjan Ex-Employee of ICICI BANK LTD, EMP.CODE:-251400. I Served my notice period for 45 days From the Date of Resigning 19th july 2013.
As know i require relieving letter to join new organisation till than i am not getting my joining letter. When i requested for the relieving letter, icici bank employees are miss guiding me with the process from where to get my relieving letter. And asking me to send mails on different different Mail id. With feed back that Previous mail id was wrong.
Please help me with this As i m Suffring from the same and i am the only man who is earning in my family .

Regards,
Sumit Ranjan
[protected]
ranjan.[protected]@rediffmail.com

Refund received but not creditted in my account no.[protected] I had got a message (LM-ICICIB) from ICICI bank stating that i had got a credit of Rs. 99999 as the merchant processed the refund on 31.01.2014 but the refund till not creditted in my icici sb account [protected], take immediate action to credit 99999 in my account. Even i am titanium privileage customer icici bank providing very worst service to me. I will take legal action against ICICI bank and teach them a lesson

Amount Rs.12820.08 deducted on 08/02/2014 from my saving account for credit card which was closed in 2012 and amount has recovered by bank Rs 16651.91 and Rs 3787.93 from my account[protected] in 2012.

The said amount was hold from bank in 2012, after my clearance it got detected from my account on November 2012.

I had applied for a credit card with ICICI bank, i hold a salary account with the Bank and filled an online application for the same post which i received an email and a call from the bank representative confirming details and briefing on the documents required. A bank representative collected the documents as per my convenience after few days i received a call from the bank requesting for an Address proof, I had already provided a copy of my passport along with the Current address my rent receipt, after few days i receive a call saying that the rent receipt would not suffice and we need a rent agreement i told them i do not have an agreement i have a notarised affidavit for my stay, they said that the same would not work. I told them I already have an account and I have submitted the same set of documents which had been submitted during account opening.

Again they requested for a clear copy of my address proof and revised salary slip which i provided to them and was awaiting a feedback for months there was no revert from the banks side. Somehow managed to get in touch with the bank credit card team and was informed that the application was rejected due to address proof not submitted.

i was never informed on the same, did not receive a call from the bank about it, neither an email. it is very disappointing and was the least expected, would never choose to bank with ICICI again in the future.

Last week[protected] i had received call from one of ICICI telecaller ( [protected] ) saying they have new offer for premium credit cards, asked me to send the documents so they can check about eligibility Accordingly i had forwarded the mail to address which agency had asked to, even had received call from verification department of ICICI on 30 - 01 - 14 who asked me few general question, at end of call asked me if i had self assist the signature !!! i had clearly mentioned them i had not signed any documents as they asked document for verification though i was suspicious i had raised my concern immediately Representative called to me and said me to say that i had submitted self assisted documents, i said how could i do when i have not done it. They even said that they would not do any signatures not to worry. I had asked them to send the representatives so that i can sign the documents, to which they confirmed they will send across soon by next week. To my surprise verification team from ICICI dropped to my office on 4- 2 - 13 which was informed to me by admin, when i had got doubt asked them to make them wait and checked the documents, my signatures were forged on the documents and application. I was able to take the copy from them, attaching the copy of documents which was forged where they hadsigned my signature. ( I am attaching all the application and documents which was submitted and forged documents which ) Application number of the documents which they had forged and submitted is Ref. No[protected]. Not to be surprised if they had given other address or if at all has I submitted any cross cheque they could have easily took loan against my name or had done any fraud against me . I had sent several mails to [protected]@icicibank.com and even had visited ICICI bank MG road branch to escalate issue where they had given mail id of Mr. Rajeev ('rajeev.[protected]@icicibank.com' ) had even sent mail to them, but no response !

This is a serious complaint on ICICI bank we submitted all the documents asked by ICICI Bank sector 14 These documents were submitted on 29th January 2014. Till Date (6th February 2014) her account is not activated. ICICI promisses 24 Hrs Opening of account through Tab Banking, then why so much time is taken. Why your services degraded so much? Why you ask customers to wait so much? The Kit Account Number:[protected] Please activate this account As early as possible otherwise we need to change the bank Such a PATHETIC Service is not acceptable from ICICI

This is a serious complaint on ICICI bank My wife submitted all the documents asked by ICICI Bank sector 14 These documents were submitted on 29th January 2014. Till Date (6th February 2014) her account is not activated. ICICI promisses 24 Hrs Opening of account through Tab Banking, then why so much time is taken. Why your services degraded so much? Why you ask customers to wait so much? The Kit Account Number:[protected] Please activate this account As early as possible otherwise we need to change the bank Such a PATHETIC Service is not acceptable from ICICI Regards Dadasaheb Suryawanshi

I enquired about all the details from ICICI customer care about how to transfer funds form NRO to NRE. I sent all requested documents to ICICI branch along with checklist printed from ICICI website for this procedure.On 21st Oct 2013 I sent the documents to Pune(Kondhwa) Branch though my sister. I don't remeber the name of that lady but I spoke with her over the phone she declined to take the documents saying there is no such procudure. I was shocked because it is there on their website and straight away she is not ready to accept the documents.Then I arranged it to send to my home town Bank. Bank manager got all the documents on 23rd November. Keeping a buffer I had requested to transfer the funds on 10th December. After 10th December bank manager sent the documents to Sangli and then Hyderabad. In between I followed up every alternate day and they will tell me they will do it in 10-15 minutes. Around on 20th December they told me to fill 15 CA and 15 CB forms as both have 1 month validity only. We filled it again and within 3 days we sent the forms. After that it took 3-4 days to tell me that they need one more notarised document. So we sent that document immediately on 2nd day itself. Then again we needed to 3rd time 15 CA and 15 CB form as the old forms were void because of this new notarised document. After providing all required documents again they told me after 2 days some query came up which was invalid in my couple of CAs' point of view. Then my CA told me the 15 CA and 15 CB forms we were filling were old one. Since October 2013 they changed slight format. So we asked trade desk manager, but again he was not sure about it. Again it took 2 days to confirm about the forms. After filling New 15 CA and 15 CB 4th time. This time we just sent signed scanned copies. After a week they finally transferred money. This time my frustration level was way beyond explaination. They will not tell you what is the query, if your forms are correct or wrong., they will hardly reply to your calls, emails. Pathetic service in terms of this NRO to NRE funds transfer. They don't have 1% of knowledge. In between I did send 3-4 emails to ICICI customer care, ICICI customer grievance. They just replied we will get back to you very soon which they never did. Frustrating. I asked trade desk manager if they need original form with signature they said we don't need it it is ok. Now after a week they called me and requested to send 15 CB form from my CA in India. So my CA mailed them the original form which they needed for record. Today they called me and told me to send original 15 CA form with my signature on it, immediately. They should tell me all things together not one by one. Since day one of this procedure they are doing same thing. One thing at a time. I called ICICI customer service so they told me that you can send document to ICICI USA bank as they will provide free courier service but it will take atleast 15 days to deliever it in Hyderabad. But Hyderabad bank branch needs it immediately within 3-4 days. None of them will co-operate. I lost FD/ Savings interest in these 2 months plus mental frustration within family, lost hope in ICICI customer service, now I will loose $100 to send the express courier to them. So please think before doing this transfer. All detailed and real transactions happened but still I faced so many problems.

Sub: Mistakes GALORE in Savings Bank Statements vis-a-vis Forms 16A and 26AS


I am a mandate holder for two s/b accounts held by my son GUHAN KUMARAN in ICICI Bank branch at ICICI Bank Towers, Ground Floor, Bangalore-560 025. We have our transactions through their Wealth Management branch at Oliver Road, Mylapore, Chennai-600 004.


In connection with responding to some queries on his income-tax returns raised by tax authorities, I had requested for transactions in the two accounts for financial years onwards as also forms 16A for the corresponding assessment years. The contents in these required to be compared for consistency with returns ICICI Bank had filed on interest paid to him under 194A and TDS deducted therefrom based on which the taxes department compiles 26AS.


To my surprise and horror, my studies indicated utter indifference carelessness with which such returns had been filed by and also the lackadaisical approach thereto of bank personnel.


In the first two of the five assessment years, the interest paid as per 26As much less than interest paid as per Form 16A while the figures of TDS deducted as in both sources was identical. In the third year, the figures of interest paid as in 26AS was much more than in the Form 16A while figures of TDS deducted were identical.


I had sent the details as well as information on missing returns as identified by me to the Chairperson of the Bank by e-mail, on 2nd Feb 2014. The same is yet to be even acknowledged till now at 8.30 hrs on 5th Feb..


This monstrous inefficiency in their functioning is nothing new to me. I had earlier on to battle with them in a case relating to another son of mine. In that case, a failure on the part of one of the Managers of the Bank had resulted in my son being slapped with a demand notice for over a lakh of rupees. The demand was withdrawn after the Bank filed correction to an entry already filed.


I also find that they are in the habit of filing corrections to the entries filed by them even after lapse of TWO or more years of the date of transaction.


God alone knows how many customers they put into inconvenience day in and day out with this total irresponsible functioning. The sooner they install a sense of commitment to customer service in their personnel, the better. As of now, THIS COMMITMENT DOES NOT APPEAR TO EXIST.


I can be reached on [protected]@hotmail.com and[protected] as well as[protected].


V.KUMARAN.

Hi, When I got a call from ICICI Bank representative regarding coral credit card, they made a false assurance about the features, discounts and coupons that will be applicable on the above mentioned card. And none of the assurance is fully applicable. For example, it was said to me that I will get a 3000 rupees gift voucher for Phoenix mall, Pune and 2000 voucher for satyapaul. But, after receiving the card they are giving only satyapaul voucher. Also, it was mentioned that discount will be applicable on any restaurant but that is not true. Like this, many other false things were assured. Please take the serious action against the bank. Hope this complaint is considered at a high priority. Thanks, Saurabh Agrawal. [protected] [protected]@yahoo.co.in

All the calls came from the same number [protected]... I am receiving abusive calls from ICICI recovering agents saying LIC policy /TATA AIG policy cheque is issue to me. I am paying all my credit cards health, my credit report is good to have loan. The recovey agents are calling for the debits incured my brother, but instead of chasing him. They are calling me and creating bad fame to my family and relatives. Lady spoke with me not even ready to listen what i am talking insead she is using abusive words.They are calling my company and abusing our receptionist. Got the couple of calls to my cousin (hyderabad) on last week and asking details about me. my brother rejected, then 28/Jan, she then started harassment to my cousin saying that she will go home town and put cheating case on him. Then cousin had given my contact no to her. She had called to my ex-colleague (Karthik T in Bangalore) as Tata AIG customer care (Sapna) on 28/Jan saying that one of my Tata AIG policy is activated and i am not reachable and asking my details. She started calling to my on multiple times 28/Jan onwards, as i was busy in meeting i could not able to attend. On 29/Jan (09:12am) morning, i lifted call then started harshly why you are not lifting call and then started asking my brother details. I told him he is not available and not sure where he is now. Then she started using vulgar language in telugu and english. When i asked where you will there, then she will be telling that i will be there ICICI bank, bommanhalli branch in bangalore (5th Floor). After that she called more than 20 times on 29/Jan and 30/Jan. Called to my office on 29/Jan as name of Deepa, CITI Bank executive and telling him to connect to my extn. Reception rejected him, and after continuously dialing 10 times my reception seriously told him not to call otherwise raise compliant on her. Then she stopped call to my office. She tried to get my in-law number by contact to one of my relative. she is telling same story as Tata AIG policy is activated and needed some details regarding on me. She collected my another number and my residence address from my wife which presently stayed in my in-law home. This happend today.