ICICI Bank Complaints & Reviews

Dear Sir, I have called ICICI bank 2 times and got my new mobile number updated. I also went to Mahindra City Branch, Kanchipuram in Infosys Campus for updating the number along with relevant proofs but was sent with advice to call online call center. I have made subsequent calls and even raised service req no : SR[protected] but nothing has been done.

I have an auto loan from ICICI, Loan Account .LADEL[protected]..I am shocked and worried...Recovery goons coming in my absence and threatening my teenage son and 7 year old daughter to open the door when the son is requesting he is studying for exams and my daughter is screaming scared!!!
I have given innumerable requests on call that I want to get it closed., despite my not working, I wanted to settle this account. However, instead of a dignified closure or settlement procedure, I am getting threatening calls fro recovery agents. To add to it, I am a divorcee and I have a daughter who is just 7 years old. Yesterday the children were home alone and the recovery agent called Chauhan, number... [protected] came to my house and scared my two little children and was forcing them to open the door. My elder son was studing for his exams and was so scared protectign his little sister and requesting the person to go away. and my little daughter was terrified.
I am so shocked at this attitude and one woman calls on my phone and speakign to my little daugher and abuses beyond my daughter's understanding...
In the wake of the recent happenings around town, the bank needs to be very careful for a meager amount of 40000/- if something happens to my children, who will be responsible????. You cannot come near my house and my children in my absence and knowing Im an alone lady, you cannot send goons to my house.

my email id is shani.[protected]@gmail.com. I can share my mobile number with you

I got a call from tele caller stating that free credit card from ICICI bank. I refused the same first but they keep on forced me to do so. So they requested me to send some documents VIA email which I have sent the same. They stated that card is free and there was not charges pertaining to the same. Then I got credit cards from ICICI bank which under joint venture of AMEX and another VISA. I told them clearly that I have AMEX card already so its of not use giving me the same card. But there was no proper response from ICICI tele caller. They issue card in the wrong name which I pointed out but before that they sent a joining fee bill which was not communicated to me at the time to proposal. So I clearly informed tele caller that card cannot be used as its provided with wrong name and I don't want AMEX card for which they charged me joining fee. But still they are not ready to answer my query. So I wrote a mail to concern department stating my grievance but now they are telling me to pay the joining fee for the card which is issued. But my query is card has been issued in a wrong name and they told free card but still charge has been leaved to me. Please request someone to interfere in this issue and help me to sort the same.

I signed up for one of the ICICI Pru Life policy last October but never got the original policy bond document (till last week) despite repeatedly and regularly contacting inefficient ICICI staff for delayed delivery. Now that I have received the original policy bond on my residential address on 28/12/2013, the policy which still should be eligible for Freelook period cancellation (15 days) isn't as the staff says the policy was signed in October. The bank's cancellation/ redemption policies literally amount to harassment. I have been trying to cancel this policy for 3 months now, visiting ICICI offices multiple times without success and my money is still stuck in it.

Third qtr charges near about 900/=. Why are you charged this amount explain to me immediately. I am received your message and deposited rs.100000/- on 14.12.2013 to 26.12.2013. (This one deposit average balance rs.13 lakhs). But your need only 900000/- only. But you are wrongly charges the above said amount. If you reverse the charge immmediate. Otherwise close my account immediately. My housing loan repayment transfer to through icici bank.. Reply this immediate.
B, muraledharan
[protected]
[protected]
S.B. A/c. No: [protected]
Home loan: phr[protected]

my cc no. [protected] and i need to raise some dispute in my credit card account, I emailed thousand times to customer care but till no response received. 20 days past no action by icici bank. ICICI bank provides instant credit card + they provide very worst poor cheap service. donot got for IICICI bank.

Dear Sir, I have recharged my Airtel prepaid account No.[protected] with Rs. 449/- online via ICICI Internet Banking . It was showing the payment status as successful and the amount is debited against my debit card. But until now it didn't get recharged. Here is the payment history : Payment History - View Details Biller Details PREPAID MOBILE RECHARGE EURONET WORLDWIDE INDIA PVT LTD WEST QUADRANT, II FLOOR, ILFS FINANCIAL CTRE, BKC, BANDRA - 400051 Customer Details [protected] Payment Details Payment Id[protected] Amount (Rs) INR 449.00 Date of Payment 30/12/2013 Debit Account[protected] Payment Status Success Payment Remarks 0113 Anticipating your kind support in this regard plz Regards. Syed Naveed Ali

My wife Shivani Kapil is having a salary account in ICICI Bank, SHADRA Delhi branch. Her saving bank account number is[protected] On date 25.12.2013 (Wednesday) there is unauthorized transaction from her bank account of Rs. 23000/-. At 5:41 PM I withdraw 1, 000/- Rs from ICICI ATM located at vaishali sector – 4. But, seconds after leaving the ATM with Rs. 1, 000/- in cash that I had withdrawn, I received an SMS alert for not only the Rs. 1, 000/- I had drawn, but also another Rs. 23, 000/-. Shocked by this, I checked the debit card, presuming that I had lost it and someone may have misused it. But, to my surprise the card was intact with me. I informed this to ICICI bank & registered a complaint against the same. Complaint No for the same is SR[protected]. The bank’s customer care went through my complaint and informed me that unique ATM ID from which I made transaction of Rs 1, 000/- is SI-CW 2634 and unique ATM ID from which transaction of Rs 23, 000 was made is SI-CN-2227. Although both of these ATM machines are located in same complex, i.e. Atlantic Plaza, Shop No-4, sector-4, vaishali, Ghaziabad As requested by bank authorities I already submitted a copy of police complaint for the same on 27th Dec, 2013 at Vaishali Sector -4 ICICI Bank branch. I would request you to arrange CCTV footage of the mentioned machines to help me out of this mess. I need my money back. It’s highly important for me. After this most of my office colleagues are afraid of continuing with ICICI bank. I think my company is thinking whether to continue the salary accounts with this bank or change to some other bank which again is a big black mark for the bank

on cc no: [protected] 25/10/2013 Biriyani HUT disputed amount 145 i had already reported to the ICICI bank credit card team to reverse the payment as it was unauthorized but they are not taking any action, Unauthorized transaction need to be refunded as per RBI guidelines.

Sir, I have written a mail to customer care about false calculation of interest fee & late fee charges. Please see it below. Hi, I am a credit card customer of icici bank. last month I was not in town and got late in paying my bill of 16 K which was due on 26/11, I paid on 03/12. My outstanding which on 03/12 was ~50 K where 45 K was spend on 26/11. However, interest was calculated based on total outstanding for 30 days which is absolutely cheating when the the customer was late for 7 days of 16 K amount, Also, there was a late payment of 600 posted on the top of that. I know that bank can always justify that it's their policy and they can calculate the charges like this, but I challenge this calculation and I am writing this query to you. Also, according to BASEL III norm, Bank can't charge interest and late fee both. I don't know if you are comply with that policy? Please help me ASAP. Thanks, Rajesh [protected]

Hi Team,
This is regarding the ICICI Credit Card bill Payment for the bill generated from Nov 2 to Dec2.
I have used this ICICI Credeit Card for Foreign Online Transaction for purchasing some online products and because of product

dissatisfaction, Merchant has reverted amount of arround 9400 change and credit card bill amount was arround 9020(Which is lesser

amount than Merchant reversed amount) due date of the payment is on Dec 20th.
I have contacted ICICI Customer care once the Credit Card bill has reached to me through email and also intimated them that my

Current Available Credit limit is showing as 40000rs. If the bill is not payed Available Credit Limit will reflect as 30000 change

rupees. Customer care person has confirmed me to not to pay this month bill as because of this Merchant Reversal amount is greater

than the Bill amount and your Available credit card amount Is reflecting as 40000Rs(Which is the max limit of my ICICI Credit card).
Now ICICI Finance Team is torchering me by calling several times to my mobile to pay the bill. I have sent several emails to ICICI to

make them understand this situation.
After several emails to ICICI. I have received a call from ICICI Customer Care ([protected]) and one of the Customer Care Lady. She

has confirmed me that Merchant reversal money is not considered as a payment and they are going to Charge Interest and all sort of

extra taxes for this in my next bill. If i pay the Minimum amount of money of 460Rs now my blocked ICICI Credit card will be activated

again and the extraccharged amount will be reverted back. That too, I should again contact ICICI for this reversal.
Inspite of ICICI Bank Mistake they are demanding/Forcing me to pay the money.
I need justice here and bank should pay for disturbing me several times and making my personal time and life irritating.

Dear Sir's / Ma'am, I have made a request to ICICI Bank for providing E-Statement of period 1 July 2011 to 31 Oct. 2011. In in month of November. Every time they Provide me wrong Statement. and after several conversation with customer care(non toll free) on Std Calls they suggest to send mail with Snap Shot of incorrect statement to customer.[protected]@icicibank.com on 26 Nov.2013. I Had Done the Same . Follows the mail performa, I had Sent... { to customer.care [protected] Forwarded message[protected] From: Ravi Mehra <[protected]@gmail.com> Date: Tue, Nov 26, 2013 at 3:45 PM Subject: Problem regarding bank statement To: customer.[protected]@icicibank.com Dear sir's/Ma'am I am SB account holder of icici bank a/c no[protected]. I Made request several times to provide me bank statement of three months period starting from 1-july-2011 to 31-october-2011 via email as, I am unable to generate it online through icici bank website. But every time Got the mail containing pdf . problem :each pdf was similar and had only one transaction entry of 31-october-2011. where I requested for three months transaction details from 1-july-2011 to 31-october-2011 I had made complaint regarding this several times. but found no resolution. My complaint no is SR[protected]. I am also attaching screen shot of Statement pdf. please verify the same in the attachment section. And please try to find out resolution for my problem as soon possible. Regards Ravi Mehra } By a Call they Assure me for resolution of above subject till 9 Dec 2013. But they not provided the Same till date. Pls. check the Snap shot of Incorrect statement I had Hours long several conversations with customer care on Std Charges for Made them understand same problem every time but no profit I gain. Please consider my complaint and take necessary action to reimburse My time Money and inconvenience they caused me. Thanking You yours Sincerely Ravi Mehra

Hi, I am a ICICI account holder (AC NO :[protected]. I never signed document for privilege banking. And you can show me if any document that I signed it for. I have got shocked on seeing, you have deducted money every month for not maintaining balance of 50000 (transaction name PrivlgMABchgs). Please check and let me know the reason, and return the money back in the appropriate case
Thanks
Arunkumar B

Dear sir/ madam, My son, Master Chinmaya Chandak, is holding savings accounts with your vasai branch where in I am guardian. One sales person for Mutual funds insisted me to invest in by way of SIP in the said account telling me that whenever I want to redeem I have to submit the application in vasai branch only. I started SIP in the said account by March 2010, then in Oct. 13 I want to redeem some of the mutual funds I submitted the application in Vasai branch stating to redeem the units purchased till 12.10.2012, then also all the units purchased till 12.10.2013 get redeemed, I have to SHORT TERM CAPITAL GAIN of Rs. 150/ approx. as the amount was minor I ignored the same by just giving the complaint on the same. In Oct' 2013 I got funds in 4 days after submitting the application. On 12.12.2013 I submitted application for redemption of balance units I hold in another folio, but surprisingly this time bank officials refused to accept the said application, but when I told them in last month only I submitted the application here, then they accepted the form. When till 19.12.2013 I did not received any mail of redemption, I contacted to customer care of icici prudential mutual fund amc, I was shocked to hear that they are not in receipt of the said application till the time. You might be knowing that market is continuously on downtrend, in these span of 7 days, working 5 days the rates of mutual funds got eroded by RS. 2 AND RS. 0.60 RESPECTIVELY (UNITS 675 AND 1250 RESPECTIVELY Then I approached the branch, the official told me that on that day only we refused to accept the said form, now it will take around 15 working days to process. It was just hopeless answer I got, I am privilege customer of the said branch, but I never got the treatment of the same.

Even I too faced the similar issue with ICICI bank.i have been using ICICI credit card for many years. I used to tell my friends about ICICI credit card reward points and it is benefits. Now, it is in work condition and the customer care service they provide is very very worst. I called up customer care more than 10 time times to move my reward points to my payback account (I am not able to redeem it through online). It has been happeinig for past 4 months but nothing has been done till now.(Request numbers are: SR[protected], SR[protected]…more but not noted it down) . I would suggest that nowadays ICICI credit cards customer care dept is providing worst service.

I Mr SS Chaudhuri, have been receiving continuous calls from numbers like 022- [protected], [protected], [protected], [protected] by the name of Manoj Ghanekar, Yogita and Nafiza and asking me to make a payment of Rs 1.18 lacs to them against some ICICI bank Credit card which i had never applied for. They claim that this card was applied by using my documents and was handed over to some other person. I have been continuously requesting them to provide the details of the documents used, copy of the application form and the copy of a courier register to check whome the card was handed over. On asking these they agents / debt manager starts abusing and threatning me stating " mera bap ka company ", " chor", " aukat " and other filthy languages which i will not be able to articulate in this complaint. They started calling my 85 year old mom and my wife and started threatning them by using abusive languages .They have not stopped calling my office colleagues and started abusing them for no fault of mine. They started calling from different There calls are repeated and will call up odd hours. They will never ever try to resolve the issue but will be continously demaninding money . Every time i need to explain my concern and then they will start calling up from different mobile nos and have used rotten filthy and dirty languages which really are unpardonable and not expected from ICICI Bank employees. They also say they are advised to used this languages as the calls are not recorded when called from different mobile nos. They never confirms the address from where they are calling but claims to be the Debt managers only. The language they use are absolutely obscene, vulnerable and abusive . They have even threatned to kill me and my family if i dont pay them atleast Rs 18000. I have been telling them and have shared few correspondences which i had written to the bank but ICICI bank never bothered to response to any of my queries but have alsways chosen to appoint so called gangsters to recover money illegally.. I must say ICICI bank should stop these fraudulent mechanism of collecting by threatning people even when one is not a consumer of ICICI Bank credit card. Firstly they will distribute credit cards on the road what they used to do couple of years back by fabricating documents of people and then they started harrising them whose documents and names were used to distribute credit cards. Such harrassments should immediately be stopped by ICICI Bank and bring a service culture amongst their team members.

Please advise me that, How do I come over this problem.., The Hou`ble Consumer Court took initiative to settlement by passing judgment on my case stating that ICICI said amount to be clear in 2 Installments, I did pay the same amount paid lost year before the mentioned period. Even after 3 repeated remainder gave to ICICI bank costumer care they sent me NOC, but they have not cleared in Cibil and it is showing defaulter for ICICI. Please advise us to overcome the same I have the entire recorded version to produce if needed.

ICICI debited my money 10, 674INR when i was booking my flight ticket in indigo airlines(goindigo.in)...on 21/12/2013 BIL/[protected]/Bill Desk/INDIGO_MICI32 DR INR 10, 674.00 !! but ticket is not booked nor that site dint recieve any money from icici !! My account number is[protected] My account name is--Rachamalla Saimithru ...This thing has happened to me several times with icici bank, ICICI is using this technique to cheat people !! THey will just deduct the money suddenly and use them for some days and then they smartly refund them after weeks !! i want consumer court to take severe action on icici bank on behalf of this matter, and i want my money back as soon as possible please help me, Thanks !! Name: Rachamalla Saimithru H.No.7-5-48, vidhyanagar, jagtial, dist: karimnagar-505327, Andhra pradesh.(you can see that deduction in the proof provided and ticket not booked yet)

This is with reference to the multiple complaints raised against with ICICI bank me towards an transaction happened on 11 Nov 2013. It is dissapointing that i have not received appropriate resolution for my complaint from any of the channels. Please find below the summary of incident :
•On 11th Nov'13 at 1 pm my father has visited nearest ICIC ATM center in Shivam Road, Hyderabad to withdraw some cash.
•Initally he requested for 10, 000 but there was no response from the ATM. He again tried for INR 5000 and the result was same, no response from the ATM.
•He waited at the ATM for 15 min until the next cutomer visited. Another customer tried using the ATM and he was unsuccessful as there was no response from the ATM. My father approached a staff from ICICI direct branch located near to the ATM and he advised that it might be a technical error and generally it gets credited within 6 hrs
•Upon the notification of debit of INR 5000 from my account, i raised a complaint with the customer care and they credited the amount back and mentioned that if they find discrepency they will debit the amount again from my account for which i agreed.
•On 14th Nov'13 the amount of INR 5000 has been debited again advising reversal of the transaction.
•On 16th Nov'13 i visited the ICICI bank at Nallakunta to register the complaint. On 18th Nov'13 i have received a response stating that the they cannot reverse the transaction as it has been paid completed.
•On 19th Nov'13 i visited the branch again to seek help for further investigation into this matter. A written request has been made asking for CCTV footage. I have not received any response till 2 Dec'13 till i visited the branch again.
•Mr Kishore deputy manager updated that the images would not be available due to camera error. I have requested the branch manager to look into the issue as i was confident that the ransaction didnt happen. They advised that they will get back to me with a response.
•There was no response till today and hence i visited the branch on 7 Dec'13 and finally Mr Kishore mentioned that they cannot do anything on this matter. I have requested for the response in writing and i was given in ICICI letter head.
I have been associated with ICICI bank since 3 yearsand i have never registered this kind of complaint. I am confident that the transaction did not happen and hence i request you to look into this matter with appropriate investigation and evidences. The CCTV footage is not working, and there is no presence of security guard at the ATM center. PFB my details
Name - Sridhar Ojha
AMT Center - Shivam Road
Complaint No - SR 55756974 & SR[protected]
Let me know if you need any details. I have all the written acknowledgement with regards to this complaint. Kindly look into this and assist in reversing the transaction. I will wait for your response.

Regards
Sridhar Ojha

Sir, I had Tax saving bond " 022005-TSB-two vied bond holder number[protected] certificate number 78847 in my name i.e MAHENDRA SIRSAT vied Distinctive numbers[protected] option II whose redemption date was 8.4.2010 with face value Rs. 6700 . Consequently to my transfer at Nanded ( Mah.) at present I am working in National fertilizers Limited ( Govt. of India U/T ) at Nanded - 301, Shiv residency Vinayak Nagar Airport Road Nanded 431602 ( M.S) Mobile number - [protected] and my bank account is with State bank of India APMC Branch Nanded A/C number is [protected] I therefore request you to send my redemption value of my bonds to the above address due to mature on 8.4.2010 to enable me to in cash the same . I regretted for the inconvenience caused to you kindly registered and reply the same to my email as earlier My Email id is - [protected]@gmail.com