ICICI Bank Complaints & Reviews

the amount of rupees 28.9 rupees is debited from last 2 months. when i explore it on the internet i found that the amount is deducted due to insufficient balance in the other bank ATM. I dnt know why the customer is paid the amount for this. please clarify the matter

i have been using a Federal Bank - ICICI Bank co branded credit card for years together, atleast for more than 5 years. There was an amount due on my card, but was blocked (permanently/temporarily) without even intimating me. Why was this done ? How do i get this unblocked ? Please let me know. ICICI customer care does not give me a satisfactory reply afterall.

Jacob Mathew
Mob: [protected]

My debit card is blocked for some days. I made some mistakes while making online payments. My account number is[protected] My card no. is [protected] Kindly unlbock as early as possible. I have tried calling on customer care, but no response from there too.

ICICI Prudential Policy number : 16862297 Branch : ICICI Bank, Sundargarh, Odisha Agent code : 7157828 In Jul'12, my mother's one of the policy matured and she withdraw a sum of 50000/-.She was willing to put the amount in fixed deposit, however she was approached by an employee of ICICI bank, who convinced her to open a new account which was some sort of "growth fund" which would pay more interest than FD, as described by the employee.My mother is not educated and hence couldn't go through the policy and trusted the employee's word for the same. However, she was sold a life insurance plan with a maturity date after 15 years. This was done even after she made it absolutely clear that the amount of 50000/- would be needed by her in the next year. Now after 1 year when she went to claim the amount, to her surprise, she was asked to pay 50000/- per year for the next 6 years as well and then after 15 years she can get the total amount and she won't get a penny now. I wish that she gets her deposited amount now and also a strong action should be taken against the agent. I have given the agent code in the beginning of my complaint. P.S: The same employees are working for ICICI bank and also ICICI prudential in Sundargarh branch ( with data access to both fronts) and hence are able to exploit the unawareness of the innocent customers.

I want to cancel my family first advisory plan because it is not same as explain me on phone.While on they have explained me about five benefits but when I read the details on email which was sent to me. My credit card a/c has been debited of Rs.9990/- by generating OTP. So please help me on this matter soon.

I visted icici bank for fixed deposit. But I had not knowledge that ICICI bank is number one to exploit his old bank customers. Day was 28 feb 2013. employee rajesh said today is last working and closing day so I will get FDR by currier. But bank put my money in ICICI Prudential which I came to know on receipt of Policy. Same Day I visit bank and returned original policy and asked for refund which they agreed but one completion of free look period they send policy by ordinary post. Till then I have send numerous request even complained to RBI, Chandigarh but did not received my refund against GSIP policy # 17515656 of 2 lakh.big Amt itself shows that it was for FDR not for ICICI pru. I seeking my refund please. I send my representation up to high level management, but got no response, which indicates that they have no intention to return money due to their cheating attitude.
[protected]@hotmail.com
Phone:[protected]

PLEASE GO THROUGH BELOW LETTER WHICH IS SENT TO ICICI CUSTOMER CARE AND CHICHWAD BRANCH. PLEASE HELP ME TO GET MY MONEY BACK WHICH IS WRONG DEBITED FROM MY SAVINGS ACCOUNT. MY EMAIL ID IS : [protected]@gmail.com [protected][protected][protected][protected][protected][protected][protected][pr...⇄ Date: 24 October 2013 From: Mrs. Swarali G. Jogdeo Flat No. D-201, Ramkrishna Paradise, Dhayari Gaon, Pune – 411 041. Savings Ac No.:[protected] To, Branch Manager, ICICI Bank Ltd Chinchwad Branch, Subject: Request to reversal the debits of my Savings Ac No.[protected]. Respected Sir, This has reference to the statement of account as on September 30, 2012 and September 30, 2013, wherein you have debited Rs. 1680.00 on 1.9.1012 & 1680.00 on 6.9.2013 and Rs. 111.29 debited thrice on 26.9.2012, 18.9.2013 & 19.9.2013, which is not at all acceptable to me. On the contrary, I am surprised, how such huge amount is debited from my account without any intimation or any my knowledge. When I spoke with Customer Care Department, they told me that they have deducted Rs. 1680.00 twice against ATM/DEBIT CARD PROTECTION PLAN. However, I would like to mention that I have neither applied for any ATM DEBIT CARD PROTECTION PLAN, nor given any confirmation for such plan. Regards Rs. 111.24 deduction twice from my account, Customer care representative told me that said amount is debited against two debit cards, again I wondered how a person can carry two ATM from same bank against single savings account. I have never received any additional ATM card from your Bank and never demanded for the same. It is clean that the amount debited is nothing but ROBBERY from my savings account. In view of the same, I request you to reverse above all debit amounts immediately otherwise, I have no option, but to lodge a complaint to Reserve Bank of India and Customer Cluster for JUSTICE, which kindly be noted. Thanking you. Yours faithfully, SWARALI G. JOGDEO (Cell No. [protected])

Dear Team, Complaints against ICICI Bank LTD, Gandhinagar Sector 16, Gujarat, IFSC Code : ICIC0000165 I have my salary account with ICICI bank since last 7 years. I have registered few ECH for payment of 1000 rs to my matual funds. Due to some emergency problems i had width-rowed money from my account and also not wanted to deduct money from my account for ECH and I was told that matual funds are not applying any charges for the same. As my account was not having 1000 rs my ECH of matual fund was failed, but this nonsense stupid ICICI banks has deducted 370 rs as ECH returned charge. For payment of 1000 rs to matual fund who has nothing to do with this ICICI bank and has never applied any such charges on ICICI bank as well, this cheap bank has deducted 370 rs as a penalty for ECH return which is more than 45% of my total ECH amount. And I have more than 25 ECHs registered with this bank. I have similar types of ECHs in SBI banks and BOB banks as well for the same matual funds but they never deducted a single PAISA for this type of ECH return. I have tried to convenience ICICI bank so many times but they are not ready to understand my concerns. I have also asked for showing me such type of RBI guideline for ECH return but they never replied. If this is the RBI policy then why other banks are not charging such type of amount. I already have such ECHs in BOB and SBI. Please advice. Thanking You.

HI, I am holding ICICI Saving acct since last 6 years with Indira Nagar branch, Bangalore, at the time of opening the acct they told me to maintain 5000 rs avg balance quarterly. Since last six years I am maintaining the avg balance and never been charged. Since last two months ICICI bank is charging me 280 rs as MAB charges for not maintaining the avg balance. When I inquired they told me that the amount is charged for not maintaining 10K monthly, I am surprised, Without any prior intimation they have changed the product and stared charging me, ICICI bank is cheating the customers and making the money, we hardly notice such charges. Govt should take appropriate action against them. I want all the charges to be reversed. Thanks, Ashok Ajmera [protected]

Soumendra Mattagajasingh <soumendra.[protected]@icicibank.com> Sat, May 11, 2013 at 7:14 PM To: mangal singhrathore <mangal.[protected]@gmail.com> Cc: TK Srirang <srirang.[protected]@icicibank.com>, Anirudh Kamani <anirudh.[protected]@icicibank.com>, Vikas Bhauwala <vikas.[protected]@icicibank.com>, Ajay Pandey <ajaykumar.[protected]@icicibank.com>, Abhishek Jain <abhishe.[protected]@icicibank.com>, "kumar.[protected]@icicibank.com"...

Hi, ICICI Bank is now a days deducting amount for different reasons. If customer is not checking the statements frequently and not raising any complaints, it will be unnoticed.. This is the 3rd time in 1 week I'm raising a complaint on ICICI, for different reasons.. This is unethical. We request bank to take care of such non-sense charges.. Recently, my account got debited with the following info - "POSDEC CHG/14-09-13/0646/25ST3 DR INR 28.09 " I have neither tried to swipe my card at any POS nor my account has a nill balance. Please revert this ASAP. Account no:[protected] ICICI FINANCIAL DISTRICT, HYDERABAD. Email : [protected]@gmail.com

hello sir my name is DEEPAK TYAGI s/o sh. prempal tyagi. village gharora .post office tigaon but now at this time i am out of india i am a student .so please sir guide me how can i solve my problem, i want your help to file a fir, sir on 08th october 2013 there is some unknown transection happened in my icici account on the same day 8th october 2 transection of each 2700rps, total 5400rps were done these trasection happened through VIN/APPLE I TONE, these both transection i have not did, before some days there were a one more unkown transection was rps 60, total fraud 5460rps till 08october 2013, .my icici acount no.is[protected] branch- ballabgarh of faridabad..haryana..sir the ICICI BANK HAS GIVEN ME A NO Service Request Number SR[protected] my gmail.id is [protected]@gmail.com Thank you sir..i will be waiting for your reply, ,

My credit card no was #[protected] . ICICI charges Insurance premium on my credit card in year 2006 which I never had with bank. After many times complaining on consumer care no. they did not refunded.Surprisingly there is no procedure for written complaints in ICICI bank and nor they give any acknowledgement for it( this is the way international bank works in INDIA).In year 2007 they again deducted insurance premium from the credit card, I again call many times to their customer care no. but no action was taken . Then I did not paid the credit card payment in year 2007(probably the november)and stopped using it. Thereafter bank ask me to pay the credit bill, in response I ask them to refund the two year premium . But bank refuses and After 4 month stopped calling me. Around one and half year later bank again call me to settle the issue . they settle it and I paid the amount. BUt I found they have added this to CIBIL as defaulter . I also had ICICI personal loan no. LPPUN[protected] of Rs.95000/- . I did not paid the last three premium for the above reason during that time. Surprisingly bank never call me to pay those premium for almost 2 years. After settling the issue of credit card later I myself paid full amount of the premium and late charges of the personal loan. I had conversation on phone with some one Mr. Tabrez executive from ICICI mumbai main branch regarding all this and he commited on behalf of bank that they will remove this from CIBIL as matter is settled. But still both the issues are mention in CIBIL.Definately bank is doing to reduce my credit score and trouble me. I think this is clearly blackmail on name of CIBIL . I have gone to the CIBIL web site their is no way to keep consumers side . CIBIL mentioned in instruction that if bank refuses to remove the history they can not do any thing. All the issue starts from bank as they started deducting insurance premium(which I never had) for which I refuse . Now in CIBIL they are not mentioning their faults.

Ms. Jyotica Jaggi, Customer Care Manager, Mumbai who said on record that there is no specific procedure for complaint submission to a branch of ICICI. While other banks take all kinds of written complaints and forward to the bank, ICICI branch may refuse to even take the complaint and give acknowledgement !! I made a debit card transaction on 3rd September, 2013 favoring DHBVN, favoring Rs. 23, 443/- . But the statement of the bank showed debit of Rs. 23, 705.56/-Customer care informed me that there are no charges for the transaction, so your amount discrepancy will be credited soon. I had registered a complaint SR[protected] with Mr. Sayed Azeez on 3rd September itself.I have already sent several times by e-mail receipt given by the electricity company, DHBVN to customer care. But they say they have not received it. A senior manager said that very few people are authorised to access the emails. The complaint was closed without informing me and after one month a sms came saying `Complaint closed due to lack of documents` Which documents was not specified at all. Before, I spoke several times with customer care, with Mr. Srinivas, Ms. Manisha etc. They only informed me that your case is under process. Rather than immediately crediting discrepancy amount immediately to my account, one Mr. Manoj Palse from Mumbai called me few days back and said I have to send a written application regarding that and asked me to resend the screenshot of the bill to DHBVN. I have sent mail to him with attachment of the bill payment screenshot. And later I tried to send attachment containing a hand written application several times to customer care and to another e-mail which Mr. Manoj provided but e-mail notifcation error was obtained. On top of that, I received a e-mail from Mr. Manoj Palse saying that he has opened another complaint SR[protected] and matter will take 160 days to resolve !! And when Mr. Manoj Palse called again, I asked him why Bank needs 160 days the discrepancy amount when no charges have been levied on the amount, he refused to give any satisfactory reason and started blaming me instead and spoke very rudely ! I even went to Mr. Haresh Gupta, my nearby ICICI bank branch manager, requesting him to take the application as per prior advice of Ms. Manisha, assistant manager and get the needful done. But he said he cannot take this, I have to give to customer care. Then I wrote e-mail to senior.[protected]@icicibank.com on 28 th October. I received call from Ms. Jyotica Jaggi, Customer Care Manager, Mumbai who said on record that there is no specific procedure for complaint submission to a branch of ICICI. While other banks take all kinds of written complaints and forward to the bank, ICICI branch may refuse to even take the complaint and give acknowledgement !! The bank service is growing pathetic day by day and they do know have knowledge about their own procedures !!

I, Mr Chetas D Desai, aged 50 working for Gammon India Ltd, was recently on 22nd October issued a "Coral" credit card by the ICICI Bank of India and charged a registration fee for the card for Rs 1000 Plus service tax. While issuing the card the marketing executive had promised that thsi will be a life time free card with no renewal charges as my company was a "A" group company. while signing on the form I had noticed the card fees and enquired with the service boy and with the marketing executive but was assured that this was a standard practice but no fees will be charge to you. I had not applied for the card, they had got my number from some database which the ICICI bank must have procurred from somebody. I had said that since I already was having 2 card I was not not requiring the card. But, the marketing executive pleaded that since it was a life time free card and with no renewal charges, I finaaly agreed to get the card. However, to my shock and dismay, I was surprised to find the attached documents witht he card asking for the card fees and yesterday I received the bill for the fees on my email for the same. I have requested the company to cancel my card for the same. I hereby ask the consumer rights redressal commitee to compensate me suitably for the distress and mental agony caused to me by the false marketing propoganda by the company and to take strong action against the bank. Also, to suitably compensate me for wasting my precious time inpursuing this case to the tune of Rs 50000. Looking forward to eagerly awaiting your help. Regards, Chetas D Desai DGM, Gammon India Ltd [protected] Card issued "Coral" Card No [protected] Adress Ekta Meadows, A wing Flat No 304/305, Near Siddarthnagar, Borivali East Mumbai 400066

On 5/10/2013 i have swap credit card on HP outlet for Rs 1000 fuel filling. they have charged Rs 28.09 extra as fuel recharge. today on 30/10/2013 i have spoken to customer care and they told me that u havent swipe it from icici card machine thats why charges are not been reversed. before issuing me a card none of these things were informed to me. it means whenever i have to refill fuel first i have to ask person do u have ICICI swipe machine then only i will use ICICI card. Its like we are fool.

i wanted to buy a flat for Rs 19, 50, 000/- (deal with flat owner) for this an advance amount of Rs 3, 50, 000/- is given to flat owner and for remaining amount (Rs 16, 00, 000)i applied for loan (ICICI bank) for this flat owner given all the documents in xerox copies to proceed the loan, but he did'nt told that he having a loan on that flat in another(federal bank) bank about Rs 11, 00, 000/-, he kept all original documents in that bank, now icici bank person is wanted that original documents, but flat owner is saying that tell them to verify from bank only and give me a DD of that remaining amount (Rs 16, 00, 000/-), after 25 days i break this deal (on 09/10/2013) because he did'nt tell about loan and he is not withdrawing the original documents from his bank. then he is taken 15 days time to give back our money(Rs 3, 50, 00/-) still he is not return our amount(Rs, 3, 50, 000/-), he is taken another 20 days time, (some times he is telling i will not give your money whatever you want you do, like that) i spend extra Rs 10, 000/- for the all process, so i wanted my money back please help me ( flat owner name Mr ARAVIND (cell No. [protected])

Regards
Sibgath ulla
cell No. [protected]

I have been deducted 28.09 twice on 26/10/2013 by ICICI bank from my salary account with a comment "ATM DEC CHG". Need a justification on this. If it is related to insufficient balance/Bank debit card withdrawal transaction being denied by another bank ATM, please understand I did NOT use my debit card for any type of withdrawals, as I myself know whats the current amount in my account. If it is a RBI rule, I do not see this rule applied in any other salary account of my colleagues of any other banks. I am a corporate customer and its a ZERO balance account. I did not receive any initmation from ICICI that I need to maintain so and so balance in my account. Need the cash back or I will take it up to my management to notify them of the suspense amounts deducted. Thanks Shalini Venugopal[protected]

Dear Member’s

ICICI Bank Cheating their customer’s and playing game with their account and money and also their rights.
I have stopped the payment of cheque on the basis of cheque number, but icici bank deducted Rs. 393.26 from my account reason for cheque bounce.

After lots of harassment to me and also don’t response from ICICI end. After ICICI blind game ICICI have credited Rs. 350 to my account as a cheque reversal charges.

i wont to file the case against the ICICI Bank.

Please see the statement. Sr. No. 7 Date 10/10/2013 RTN CHG – 31253 Sr. No. 1 Date 25/10/2013 REV CHQ Ret a

I can’t put this instance behind me, and I will be file a RTI against ICICI bank and also case in a RBI. I am ready for anything, I am really harass with ICICI bank and also lots of my valuable time are waste. Fault’s and lots of errors are on your side, but you are don’t take it seriously and making customers a lot.

This is our last conversation’s from today I am ready from my level best against your bank, because I am really harass and face lots of losses.

I am privileged a/c holder in ICICI-Villupuram Branch.Last week I happen to go Pondicheery to redeem some of my Insurence policy as the share market was trading at peak levels.In Bajaj Alliance they asked to show passbook, ID proof and Pan card.I had every thing except the passbook, so they ask me get an aknowledgement from the local branch with authorised seal and sign.(that I have an a/c with that bank)
In the ICICI branch near Indira Gandhi Statue, they made me wait for long time and to avoid giving seal and sign SRINATH-the person to whom we send, gave me lame excuse that my signature differs from the one as record (which was done before 12 years)
I showed him my original Pan card, Driving licence etc., ., and told him that the redeemed amount will be send to my a/c.He has nothing to do with my signature like withdrawal., etc.I dont think my sign was different, and even if it so, I was not doing any transaction.
For that he ill-treated us saying to go and change the signature record in our Villuuram branch, that-to in tamil.I am not saying signing in tamil is something degraded, but aswell being a post graduate and studied in english medium from KG's, I am good in English