ICICI Bank Complaints & Reviews

Sub: Mistakes GALORE in Savings Bank Statements vis-a-vis Forms 16A and 26AS


I am a mandate holder for two s/b accounts held by my son GUHAN KUMARAN in ICICI Bank branch at ICICI Bank Towers, Ground Floor, Bangalore-560 025. We have our transactions through their Wealth Management branch at Oliver Road, Mylapore, Chennai-600 004.


In connection with responding to some queries on his income-tax returns raised by tax authorities, I had requested for transactions in the two accounts for financial years onwards as also forms 16A for the corresponding assessment years. The contents in these required to be compared for consistency with returns ICICI Bank had filed on interest paid to him under 194A and TDS deducted therefrom based on which the taxes department compiles 26AS.


To my surprise and horror, my studies indicated utter indifference carelessness with which such returns had been filed by and also the lackadaisical approach thereto of bank personnel.


In the first two of the five assessment years, the interest paid as per 26As much less than interest paid as per Form 16A while the figures of TDS deducted as in both sources was identical. In the third year, the figures of interest paid as in 26AS was much more than in the Form 16A while figures of TDS deducted were identical.


I had sent the details as well as information on missing returns as identified by me to the Chairperson of the Bank by e-mail, on 2nd Feb 2014. The same is yet to be even acknowledged till now at 8.30 hrs on 5th Feb..


This monstrous inefficiency in their functioning is nothing new to me. I had earlier on to battle with them in a case relating to another son of mine. In that case, a failure on the part of one of the Managers of the Bank had resulted in my son being slapped with a demand notice for over a lakh of rupees. The demand was withdrawn after the Bank filed correction to an entry already filed.


I also find that they are in the habit of filing corrections to the entries filed by them even after lapse of TWO or more years of the date of transaction.


God alone knows how many customers they put into inconvenience day in and day out with this total irresponsible functioning. The sooner they install a sense of commitment to customer service in their personnel, the better. As of now, THIS COMMITMENT DOES NOT APPEAR TO EXIST.


I can be reached on [protected]@hotmail.com and[protected] as well as[protected].


V.KUMARAN.

Hi, When I got a call from ICICI Bank representative regarding coral credit card, they made a false assurance about the features, discounts and coupons that will be applicable on the above mentioned card. And none of the assurance is fully applicable. For example, it was said to me that I will get a 3000 rupees gift voucher for Phoenix mall, Pune and 2000 voucher for satyapaul. But, after receiving the card they are giving only satyapaul voucher. Also, it was mentioned that discount will be applicable on any restaurant but that is not true. Like this, many other false things were assured. Please take the serious action against the bank. Hope this complaint is considered at a high priority. Thanks, Saurabh Agrawal. [protected] [protected]@yahoo.co.in

All the calls came from the same number [protected]... I am receiving abusive calls from ICICI recovering agents saying LIC policy /TATA AIG policy cheque is issue to me. I am paying all my credit cards health, my credit report is good to have loan. The recovey agents are calling for the debits incured my brother, but instead of chasing him. They are calling me and creating bad fame to my family and relatives. Lady spoke with me not even ready to listen what i am talking insead she is using abusive words.They are calling my company and abusing our receptionist. Got the couple of calls to my cousin (hyderabad) on last week and asking details about me. my brother rejected, then 28/Jan, she then started harassment to my cousin saying that she will go home town and put cheating case on him. Then cousin had given my contact no to her. She had called to my ex-colleague (Karthik T in Bangalore) as Tata AIG customer care (Sapna) on 28/Jan saying that one of my Tata AIG policy is activated and i am not reachable and asking my details. She started calling to my on multiple times 28/Jan onwards, as i was busy in meeting i could not able to attend. On 29/Jan (09:12am) morning, i lifted call then started harshly why you are not lifting call and then started asking my brother details. I told him he is not available and not sure where he is now. Then she started using vulgar language in telugu and english. When i asked where you will there, then she will be telling that i will be there ICICI bank, bommanhalli branch in bangalore (5th Floor). After that she called more than 20 times on 29/Jan and 30/Jan. Called to my office on 29/Jan as name of Deepa, CITI Bank executive and telling him to connect to my extn. Reception rejected him, and after continuously dialing 10 times my reception seriously told him not to call otherwise raise compliant on her. Then she stopped call to my office. She tried to get my in-law number by contact to one of my relative. she is telling same story as Tata AIG policy is activated and needed some details regarding on me. She collected my another number and my residence address from my wife which presently stayed in my in-law home. This happend today.

Hi, Few months back I had closed my LIC policy and asked for Matured Amount to be transferred to my ICICI Bank account. While filling up my NEFT Form, I had filled incorrect Account Number but IFSC code was correct even though it got transferred to some dormant account. I had requested both LIC of India & ICICI Bank to correct the mistake and transfer it to my correct account. LIC Of India helped me with request letter asking ICICI bank to revert the transaction along with Transaction number. But ICICI Bank is saying that they cannot do anything in this matter as they require consent letter from the Dormant Account Holder. They also said that they tried to reach the Dormant Account Holder but they are not able to. Please help me in solving this issue. Required Details: 1.Name of the Bank: ICICI Bank 2.Account number:[protected] 3.Debit /Credit card number (in case of complaint against debit or credit card) 4.Amount involved in the complaint: Rs. 13363/- 5.Cost of damage: Rs. 13363/- The below is the email contain sent from LIC of India to ICICI Bank: "With reference to above, please refer to NEFT payment mode for Rs.13363/- to a/c no.[protected] vide UTR no. CMS[protected] dated 29/08/2012. Please note the corrected a/c no. of policy holder Sumedh U. Awati is[protected]. Kindly take corrective action under acknowledgement to us." I request you to please solve my complaint.

Today night arount 8.30 pm i went to icici atm(chennai - chromepet) on market road to withdraw money(Rs 16, 500), money not received due to system level error on atm machine and hence transaction declined. But i got message from icici saying the amount(16500) is debitted from my account(icici bank acc no:[protected]. I'm from chennai and pls do the needful to refund my money at the earliest. When i tried to reach customer care number(Chennai[protected], no one is picking the call for the past 30 mins. Name: S.Venkatesan Icici bank a/c no:[protected] ph no: [protected]

My account no is[protected] Base Branch: Hubli I requested a grid card on Jan 2 as the bank site was tickering the message " No internet banking without grid card from Jan 14." On Jan 6 the request was closed! I ma yet to receive the card. In the meantime, bank called up to collect the card from the branch. I let a full week pass and visited the branch today (31.01.2014.) After half an hour's struggle it was found that the branch is yet to receive the card. What next? Many customers have either abandoned this bank or thinned out. Normally, one would see the staff quarreling among themselves while the customers would look on. But today there was relative silence and hardly any customer around. U S Kakodker

Hi, I have a very serious issue with ICICI BANK. I bought a premium ad pack with Quikr in OCT-2013 and also Quikr agent took a cancelled ICICI BANK check from me. On 21-Nov-2013, I got a message from ICICI Bank that my A/C has been debited with Rs. 8333.33 for Quikr ECS. Let me tell you that I did not even sign any mandate or ECS form. The most surprising thing is that my signature on Quikr form were not matching with my ICICI Bank A/C. Now, the serious question rises on ICICI Bank security. I also asked ICICI Bank and Quikr to produce the evidence of my signature on ECS for which both of them failed to produce. After getting harrassed by this act of ICICI and Quikr, I made a fund transfer of all money in my ICICI A/C to my other SBI A/C. Due to this, my electricity check was also dishonored due to funds insufficient in my ICICI A/C. Now, ICICI BANK again charged a penalty of Rs. 393.26 on 3-jan-2014 and 4-Jan-2014. I request ICICI BANK to STOP my ECS which has been started without my consent and also refund my complete money back to my A/C to avoid any big dispute in district consumer court. Thanks & Regards, Vikas Tyagi Mobile: [protected]

As a ICICI customer, I have applied for ICICI credit card 2 times and got declined without proper reason in a gap of 7 months. Verified my documents, Came to home, Call verification, office verification all happened. Even Credit limit was finalized. but declined in the final approval.Checked with customer care for more than 5 times and finally they attend my call and said that application got declined, but they refused to give the reason. Checked with ICICI branch for the reason. They simply said its declined. The declined code is HD. They themselves don't know what is HD means, HD stands for?. According to my cibil score and salary, i am eligible to apply for credit card.I don't have any loans, credit cards. For getting the documents & proofs, they called me more than 10 times a day, but when i want to track my application status no body turned up. Credit card rejection is not a matter. But I need a proper reason. So that i can check from my side Application no for reference. Can anyone please guide me to know the reason. Finally i came to know that icici bank outsourced their credit card service to some private agencies. The agency guys are working for their targets. Very bad

I am Manjunathan my credit card number is 4375xxxxxxxx8009. I got a call from CPP. I refused so many times, They didn't get any conformation from my side, they have taken the money from my account. I didnt get any letters from CPP but bill generated for my credit card. I am sending you the reference numbers below. 74766514002400070459051 dated 02/01/2014 I am not interested in joining CPP, if possible please revert the amount to my account. Thanking you, Manjunathan R

Sirs,
I've got automated message from ICICI Customer Care that my newly issued (EMV Chip type) Debit card was returned undelivered (Blue Dart Courier ref [protected]) was returned undelivered.
Pls inform whom should I contact to get my card.
My a/c No[protected]
My e-mail: [protected]@yahoo.com
My mob. [protected]

on 11.1.2014 a sum of Rs.5735.00 have been transferred from my icici bank a/c no.[protected] towards credit card payment. Actually the amount credited into the old credit card no. [protected](visa card) which expired on october 2013. We received a call from customer service on 23.01.14, they said that credit card payment is not done. we told that it was paid on 11th and amount got deducted from my account and i can see online credit card transactions that the amt is credited. They failed to hear and insisted to pay once again. Then we contacted customer service, bank manager in person, but there is no response. When we asked what happened to the money paid we got a shocking reply"not traceable". We never expect such a reply from a reputed bank like icici bank. here with i am attaching the proof of payment which i received through gmail and sms. We request you to resolve the complaint. kindly request the amount already credited in the old card mentioned above may kindly be adjust to new card [protected] (master card) which stands at due.your kind cooperation is requested in this regard.

I am an ex-employee of ICICI Bank (Employee code: 141794) and I had resigned from ICICI Bank on 31 July 2008. I have been trying to transfer my Provident Fund from ICICI Bank to my present employer and I had sent an email to payroll.[protected]@icicibank.com requesting for key information to enable me complete the necessary formalities (as per Form 13) 1. PF Account Number 2. Name of PF Trust 3. Address of PF Trust 4. Total amount of PF to be transferred However, till date I have not received any acknowledgement of the communication and there is no other contact information mentioned. I am clueless about how to take this forward as it has been more than 5 years now and I have still not been able to transfer the PF account

Dear

i am bharat ram my a/c no.[protected] icici bank a/c no. faridabad branch
first of all on 8 dec., 2013 i am going to HDFC / axis bank atm, then try to with drawl rs. 10000/- but with drawl not succcessful slip is generated in which mention " transaction declined" unable to dispense at same day message is received on my no. i.e. with drawal 10000/- and get balance.then i try to speak on 9 dec to customer care then they ask to me please wait 24 hr. after 24 hr, on 11 dec. again we call to customer care then they ask to me your complain is registeresd and wait for 17 day for response,

on 7 jan 2014 i was gone to icici bank branch then same complain registerd with in written and take recieving of this letter on 13 jan 2014 again go to bank but they asked to me that they mailed this comlaind to your seniors

18 jan 2013 call to cust.care he said your complained is registersd and give complain no.[protected]

20 jan 2013 call to cust.care he said to me hdfc bank said to icici that transaction successfully he sail your last options is apply for video footage in youe branch on that days and yout a/c statements

21jan 2013 i goto icici branch speak to manager same thing for video footage but he said to me first of all you write to FIR in police station then we apply for video footage also they deny to give my bank statement

then i go to police station for FIR then he not written my fir

finally there is no result almost 45 day gone. and my money is not refund my account

so please give me solution for this problem

thanks
bharat ram
[protected]

already i sent one complaint for same issue.I was trying to pay a money from internet card using my ICICI visa card on 20/1/2014 for SAIL application form. I did 2 transaction and both transactions were failed. each transaction was rs.515 so total amt. debited from my a/c is 1030 and i didnt got that amt. Atm reciept shows the transaction is unable to process although the money got debited from my account. I haven’t got my money back and for that purpose I am trying to contact a customer care but i didnt got any response from thehr so i lodge my complain here. Please find details of 2 transaction.

Dear Sir/Madam
I am Raj Kishor Prasad. I have a home loan with loan account No LBCAL[protected] of amt Rs 500000.00. May I request you to mail me the subject statement for the year 2012-13 on my mail address [protected]@yahoo.com for which I shall ever remain greatful to you

Thanking You
Sincerely yours
Raj Kishor Prasad

I have raised multiple complaints with Citi Bank & ICICI bank on the less amount disbursed in the ICICI ATM transactions on 21st Dec 2013 and the transaction details are ICICI Transaction no. 4060, 4061, 4062 & 4063 ATM id : STCH8005 I did 4 transaction on that day and each transaction is 10k. One of the transaction delivered Rs. 9.6k and this has taken with Citibank and ICICI from the day 1 but they are saying that the transactions are valid. I don't know how to prove that to them. The other issue is that, i have the ICICI account and another transaction 4056 delivered lesser amount and ICICI bank credited that amount to my account. But Citibank is not accepting this transaction is invalid and delivered lesser amount. How i should approach this issue and i want to move legally to bring the justice. Thanks, Srinivasan

I just got a chance to open a new salary account through my employer in ICICI Bank, Rajnagar Branch, Ghaziabad. As soon as my 1st salary came into my account, they debited 21, 393.21/- on 25th Sept'13 from my account on the pretext of an old credit card which was not used for last 8 yrs. when we went to the bank they were not able to show any details regarding the deduction. The manager advised us to visit other branches as they were clueless about the deduction. After repeated reminders, we fail to get our money back & so filing the complaint here.

I have made 1 transaction on 08/01/2014 for cash withdrawal but transaction has been declined and message shows that incorrect password but subsequently I got message on my mobile for debit of Rs.10000/- from my account. My Account No:[protected] Branch: Spice Garden Resturant Branch, Ramgarh Cantt, Jharkhand. ATM Location: Spice Garden Resturant Branch, Ramgarh Cantt, Jharkhand.

Deduction of MAB charges without any prior information Hi, I am having a savings bank account ICICI-Kanchikacherlla branch(kcl) and my account no. is[protected] I was just checking my bank statement and got the shock of my life to see that my account has been debited by MAB charges and that too twice between a span of 10 days. 11/01/2014 MABChgs-Dec13+STax 30.9 DR INR 280.90 11/12/2013 MABChgs-Nov13+STax 43.26 DR INR 393.26 I understand MAB is monthly average balance. My issue - I don't have any mail informing about this MAB charges. I only knew about QAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. Warmest regards, Nagireddy Bonthu

I am a account holder of ICICI Bank, Howrah Branch having S.B A/c. No.[protected]. At the time of opening of account, it was opened as Zero balanced account. After continuing the Zero balance status for few year, a good amount is recovering from my Account for not having the sufficient balance in Account. It will be clear if a verification is made that the Account was opened on Zero balance. The deducted amount till date is required to be deposited to my Account. Further, since last One year I am not getting any statement, which were sent to me quarterly basis. An prompt and judicious action in this regard is requested.