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ICICI Bank Complaints & Reviews

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Last updated Jan 17, 2022
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ICICI Bank reviews & complaints(20653)

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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I have Joint Account in the Name of Sunil Kumar Sharma and Meenakshi Sharma at ICICI Bank Ltd., branch, Santa Tower, Sanjay Place, Agra.A/c No.[protected].

On 06.04.09 Rs. 33000.23 was debited in my above account thru BIL/[protected]/Divorve Settlement f /NS without my knowledge and consent.

Sir, I have contact to bank official At Agra Branch given letter to the bank and lodge my complaint thru mail to ICICI Head Office, Mumbai so many times but no appropriate action taken by them for solve this problem.

Sir, One month have been passed but they are not taking any appropriate action againt this FRAUD.
NO ONE CAN HACK A SECURED WEB SITE OF A BANK LIKE ICICI WITHOUT THE HELP OF ICICI BANK INFORMATION TECHNOLOGY DEPARTMENT.

Sir, I am very much upset, will you help me against this fraud, I do not know about legal action of this fraud.

Please Help me to resolve this issue.
With Regards
Sunil Kumar Sharma
Aug 14, 2020
Complaint marked as Resolved 

ICICI Bank Ltd. — FRAUD THRU BILL TRANSFER

TFD of Money from Saving Account No.[protected] Rs. 33300.23 on[protected]
– BIL/[protected]/Divorve Settlement f /NS.

Sir, 10 days have been passed but I have not received any assurance/ confirmation, regarding this fraud. I am a small Computer Operator At Agra earn Rs. 5000/- Salary P.M. my whole family mentally disturb against this fraud. I have never share my password etc with any one since I have account with you.

I HOPE TODAY YOU WILL TAKE THE ACTION AND help toREVERT This E DEBIT AMOUNT,
I humbly request you to please do the needful earliest.

With Regards
SUNIL KUMAR SHARMA
403, Krishna Nagar, Bisheshwer Ganj,
AGRA CAnTT - 282 001
M-91-[protected]
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    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    I was able to register my ICICI Bank account through Paypal. I recently tried to transfer amount from Paypal to my ICICI Bank Account in India. After 5 working days or so, I found that the transfer failed. As a result I lost nearly $80 for two times currency conversion and $5 fee for the transfer fail.

    Q1. Why did the transfer fail if I could register the same Bank Account in Paypal?
    Q2. Whom should I ask for the total $85 claim?

    Both Paypal and ICICI are blaming each other.
    Aug 14, 2020
    Complaint marked as Resolved 
    Dear Mr. Ragavendra,

    Kindly write to us at [protected]@icicibank.com with ‘Customer Service issue-Paypal' as the subject line. Request you to provide the relevant details of your account along with your full name and contact details.

    We will be happy to help you.

    Regards,

    Nazia Sayeed
    Office of the Nodal Officer
    ICICI Bank
    I had the same issue, however i didn't try it the second time ... used my dad's HDFC bank account and it worked like a charm . i contacted the customer care and the response i got was "We wish to inform you that the funds transfer facility from www.paypal.com to you savings account is not available" .

    Now, since they told me in plain simple words that NEFT is not supported by ICICI bank i am left with no option other than to close my account (which i had opened just this very month ) . I'll have to hold on for atleast 6 months though ... i've read somewhere that ICICI bank would charge me for closing an account earlier than that.

    Needless to say, my experience with ICICI bank was 'unforgettable', however brief it may be ...
    So what is the Solution of Getting Money from Paypal. How to get the Money Transfered.. means through which way...Does any bank supports The Paypal..
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      certificate no 39283...
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      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      I would like to inform you that 2 fake transactions are been made online using the ICICI credit card which belongs to me on 03-MAY-09 without my knowledge and intervention, for the same I raised a complaint with my bank, but i am not getting a proper response.

      The details are mentioned below:

      Card Holder's Name : Ajmaluddin Sheikh
      Card No. : [protected]
      Address : Flat No. - 102, Hira Building, Sector - 9, Airoli, Navi Mumbai-400708

      Fake Transactions details are:

      1. 03-MAY-09 INR 17943:00 made at EZEEGO ONE TRAV.
      2. 03-MAY-09 INR 8580:00 made at EZEEGO ONE TRAV.


      For any clarification contact me on [protected].

      Please do take immediate action and get the dispute resolved as soon as possible.
      Aug 14, 2020
      Complaint marked as Resolved 
      I would like 2 inform u that a fake transaction made on my ICICI Bank Credit Card without my knowledge and intervention,
      I raised a complaint with my bank, but I am not getting a proper response.

      The details are mentioned below:

      Card Holder's Name : PREM PRAKASH
      Card No. : [protected]
      Address : C-58, NOIDA, Phase-2, PIN-201305

      For any clarification contact me on +91-[protected]

      Fake Transaction detail ez 14/06/2009 7/12 EMI Principal - ICICI LOMBARD 12EMI Rs. 697.50


      I hav ICICI Lombard card and I paid my full payment in one time transactions wid d help o[censored].
      Ten wat ez tis..
      My Lombard Policy No.Ez 4034/FPP/03398197/00/000
      & Card No.ez IHPN[protected]/01

      Please do take immediate action...
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        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        DEAR SIR,

        I AM K NAGESWARA RAO WORKING AS A DEPUTY MANAGER WITH HPCL AND HAVING A HOME LOAN WITH ICICI BANK. LAN NO.LBVPM[protected].
        ON 15TH MARCH I ENQUIRED WITH ONLINE CUSTOMER CARE ABOUT REDUCTION OF MY LOAN INTEREST. THEY EXPLAINED THAT I CAN PAY SOME AMOUNT AND MY LOAN INTEREST WILL BE REDUCED FROM PRESENT 13% TO 9.75% OFFER IS AVAILABLE TILL 31ST MARCH AND I HAS TO VISIT LOCAL OFFICE FOR THIS.
        ACCORDINGLY I VISITED THE VISAKHAPATNAM CUSTOMER CARE OFFICE AT RAMANAGAR ON 20TH MARCH AND SUBMITTED THE AGREEMENT AND A CHEQUE OF RS.3510 (RECEIPT NO.O [protected], DATED .23/03/09) AS PER THE BANK RULES TO PAY 0.5% ON THE OUTSTANDING BALANCE AMOUNT.
        BUT IT WAS NOT IMPLEMENTED UPTO 15TH, APRIL AND I VISITED THE SAME OFFICE BUT THEY COULDN’T TELL THE REASON AND ASKED ME TO CONTANCT THEIR CUSTOMER ACCOUNTS MANAGER MR.RAMESH RAJU AND AS PER HIM IT IS IN SECURITISED AND IT WILL BE SOLVED BY MR. SRINIVAS, ACCOUNTS MANAGER IN HOME LOAN DEPARTMENT IN SIRIPURAM PORT.
        THEN I WENT TO SIRIPURAM PORT HOME LOAN OFFICE AND I CAME TO KNOWN TO MY SURPRISE THAT HE WAS ON LUNCH FROM 11.30 PM TO 2.30 PM. THEN I WENT AT 2.40 PM BUT I COULD NOT GET HIM UNTIL 3.00PM AND HE WAS TOLD I HAS TO MEET MR. RAMESH RAJU WITH OUT TELLING ANY REASON ABOUT FOR NOT CONVERTING MY INTEREST RATE SINCE 23RD MARCH.
        I HAS MOVED FOUR TIMES IN BETWEEN SIRIPURAM PORT OFFICE AND RAMANAGAR OFFICE, BUT THEY HAVE NOT SOLVED MY PROBLEM NOT CONVERTING MY INTEREST RATE FROM 13% TO 9.75% AND NOT PAID THE AMOUNT DEDUCTED RS.3510 FROM ACCOUNT.
        WHY IT WAS NOT INTIMATED TO ME ABOUT SECURITISATION AND NOT POSSIBLE FOR CONVERSION UNTIL I VISITED YOUR OFFICE.
        WHY MY AMOUNT IS NOT PAID.
        Aug 14, 2020
        Complaint marked as Resolved 

        icici bank /home loan — Original documents sent to KOTAK Bank without costomer consent

        Sir, I took housing loan in ICICI bank in PUNE branch My Loan account number is
        LPUN[protected]. I Paid all the EMI. When I contacted ICICI bank people in pune branch, they told me that loan has been closed & my house original documents have been given to KOTAK Bank without my consent. how come bank like ICICI dumping costomer original documents with other bank.
        Please concerned people address my issue, give me justice

        Thanks
        Nagappa Biradar
        [protected]
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          I paid my monthly due by cheque on 2/12/2008, it is debited from my account on 6/12 /2008.The amount is not credited to my...
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          ICICI Bank Credit Card — FULL AND FINAL SETTLEMENT

          Dear Sir,

          I have settled all my dues against my icici bank credit card no. [protected] on dated 25th...
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          ICICI Bank Credit Card — declining a transaction

          on[protected], i tried to buy a software on 3 installment EMI on my icici credit card. the transaction was declined twice....
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          Dear Sir,

          Its very unfortunate in our country they cheat us like anything. Being educated its duty to oppose...
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          ICICI Bank Limited — ORIGINAL PROPERTY DOCUMENTS NOT RETURNED BY BANK

          My name is Chamarty Viswanadham, aged 45 years, working as Senior Manager in Rashtriya Ispat Nigam Limited, Visakhapatnam...
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Hi

          I can understand that due to current recession, ICICI Bank is going in a loss for consecutive quarters now.

          Due to this loss, they are in a major cost cutting mode and have taken major tasks of duping people of their money by keeping it with them for as long as possible due to some reason or the other and taking as long as possible to return it and earming interest on it.

          Charging the Debit cards of other banks and not paying the money at ATM is one such act of forgery by these thieves.

          My mother's debit card was charged at one of their ATM and never doled out the money.

          The details are given below:

          Account Holder - Indira Rani Goel
          Bank Name - Bank of India
          Location of ICICI Bank ATM - Near B-Block Market, Vivek Vihar, New Delhi - 110095.
          Money Charged - Rs. 2000/-
          Date of Transaction - 09 May 2009
          Transaction ID - CWDR//145578/SICW4568
          Debit Card Numer - XXXXXXXXXXXX4614

          Whoever reads this from ICICI Bank, please return the money asap, or else I will have to file a petition in RBI against ICICI Bank.

          Best Regards
          Gaurav Goel
          +[protected]
          Aug 14, 2020
          Complaint marked as Resolved 
          I have an ICICI account.My icici a/c number is[protected], pune, bund garden branch. On 02-06-09
          i went to HDFC bank ATM to withdraw money using my debit card. I put up a request for Rs 700 at 19:23:57. ATM took some time and then it says ” Transaction timed out” and i did not get the money.I tried again with amount 700rs.i received the money, Now when I checked my account balance it deducted 1400 rs(debited twice).please credit my 700 rs into my account.

          Thanks&Regards
          Ramkishore
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            THEY R asking about contact details, this call by ICICI BANK they are collecting Contact details.

            ICICI BANK IS FRAUD/ NOW WE ARE GETTING CALLS FROM THIS NUMBERS.
            THEY HAVE STARTED NEW TRICK CALLING.
            Aug 13, 2020
            Complaint marked as Resolved 
            dear all,

            be careful. i reced. call from[protected] /[protected]. they said that you recd. one courier from bangalore we sent that courier twice but yr residence closed. just confirm your office address or residence address.
            hai this all are from HSBC bank already we found they are talking like: Courier company or other.
            they are collection DATA from Phone service Provider and then they will start to call every one :
            example: your name is vinod.. now airtel having same name 1000 number by name of Vinod..
            and Bank will start calling to every one, even they not sure that person is Right...!
            i mean" in bank Defaulter List if name is: VINOD and bank will found New number name of Vinod.. then they will call.

            >>
            ALL BANK ARE WASTE PLEASE DON'T GO FOR ANY .. LOAN/CARD.
            first u tell me..before all this CARD/LOAN .. our Life was going-on right.!!!
            then Y we all are depend upon all this Banks?

            so say" NO.
            enjoy simply life..
            [censored] to bank


            every one is in trouble.. by banks.
            hai friends.. this is collection agency.. now is clear :--) because,
            yesterday i got call from HSBC BANK Civil court Advocate.. some time they are using another bank name
            i spoke with HSBC BANK ADVOCATE.. THEY SAID" WE ARE FROM HSBC BANK CREDIT CARD/LOAN.
            because they are collection data from phone service provider.. example :loan defaulter is : MANISH okk they will collect all phone numbers name of MANISH... now after collect finally they will start calling to everyone, in between if they have Doubt then they will call on that same number with Verify. this all are [censored]eerrr
            numbers:
            [protected] TATA
            [protected]
            [protected]
            [protected] Operator : VODAFONE : DELHI
            [protected] Operator : BSNL :ANDHRA PRADESH
            [protected] Operator : VODAFONE : DELHI
            [protected] Operator : VODAFONE : DELHI
            [protected] Operator : VODAFONE : DELHI
            [protected] Operator : VODAFONE : DELHI
            [protected] Operator : VODAFONE : DELHI
            ADVERTISEMENT
            To,
            The Manager,
            ICICI BANK LTD,
            248, Andheri Kurla Road,
            J.B. Nagar, Andheri (East)
            Mumbai - 400059

            Dear Sir,

            After receiving your mailer.we check our account balance on our Net Banking service & As Per Online Balance InformationThere is still The Credit Balance of Rs. 30000 In Our Account / For Withdrawl / As Credit The Balance Position Up To Minimum 10 Days.

            We again regrets you to send us mailer or emails only offer checking our balance & withdraw position up to Minimum 10 Days. Please donot send such letter on the base of only one day balance position.


            Thanking You

            Yours Faithfully,
            Bharat Bhai M. Shah
            Getting calls to family members and relatives from [protected](icici bank manger, Mumbai, india) saying that we took personal loan for 5 lacks in 2006 and We have not taken any personal loan till now and he was asking all of details and phone numbers. He is calling 20 times a day and irritating and he wasn't able to provide any proof. Its frustrating.
            Harassment calls from [protected] - Sanjay Boga regards to loan taken but we have never too any loan from SO PLEASE BLOCK THIS NUMBER because this is height of harassment to relatives and friends with abusive words.
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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              hello

              i am getting phone calls from your bank people without reason they are calling different-different style.. and they are asking about "ROHIT" and i don't know who's given my contact number to your bank people. and already I inquired about ROHIT..
              now i want to tell you" in this world i am not alone same name of ROHIT okk
              there are Thousands name are same... right!!!
              last 3 times-i received call from your bank and they speak bad language.. then i said come and i will tell you..
              they were speaking bad words like"GUNDA style
              if this is your icici recovery people will call back and again try to ask then really we will take some action on this..
              now u tell me i[censored] r on my place- i[censored] are getting unknown phone calls by credit card Dept or Loan. and talking wrongly.. what u will feel?
              i hope u will feel bad.. upset.
              same happen with me. my friends was asking to me u taken bank loan and not repay them??
              now this is my reputation question! .. if i missed my reputation without reason then .. really not good for u and for me.
              so please informion to your Department to stop calling me.
              and i want to know who's that person ..given my contact number to your bank Dept? .. i am not same person (rohit) some miss-understanding with you otherwise i will change my mobile number.
              or take some action..!

              I hope you will try to understand my point and solve it please..

              i am receiving call in my number is: [protected]

              and i will wait for ur reply.

              Thank you
              Aug 13, 2020
              Complaint marked as Resolved 
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                ear sir/madam
                i was the holder of ICICI credit card
                no[protected].i am also a salary a/c holder of the same bank. I m
                a defence officer. As i was on a tour of duty i could not pay my dues
                for the card. subsequently on my return i had sttled the dues on card
                as directed by icici in Jan 2008. the settlement was conveyed to me by
                the bank vide letter no REF NO.VSP/28/20080128 dt 16 jan 08 from their
                vizag office (copy enclosed as attachment). I paid the dues of RS
                12985.00 by cheque which was realised on 18 Jan 08. After that when i
                checked my credit card statement it still showed outstanding dues. on
                approaching the bank i was told it will be reversed in the next
                billing cycle. this. But the same was not updated by in the bank's
                records. Every time i contacted their vizag collection office i was
                reffered to Mr Sreekanth as he had done my settlemnt. He promised but
                never delivered. He attitude always was irritating and at times
                insulting. After repeated efforts over a period of one year the same
                has been updated when i contacted the customer care throug the
                intrenet on 20 Feb 09. but my name still figures on the CIBIL list
                which should have been idealy removed 6 months after my settlement
                cheque was realised i.e JUL 2008. As a result i am not able get credit
                cards and loans from any bank. I understand that ICICI bank reserves
                right not issue me a credit card but other banks which r ready cannot
                do as my name figure in the CIBIL list. Whereas it entirly the bank's
                fault that my name was not removed when i should have been. When i
                approached the bank regarding the correction of my record in CIBIL
                list they, it will take another 45 days from 20 Feb 09 as their
                records were updated on 20 Feb09. Whereas the bank had taken the money
                more than an year back i.e on 18 Jan 08. I will request you to kindly
                to guide me how to get my grievence addressed.
                with lots of hopes regards
                Aug 14, 2020
                Complaint marked as Resolved 
                my dear sir/madam
                i am your credit card holder, i paid my dues in the 7/8/2008, cheque no ;00157689, amount is 7, 932(final payment)we never used your credit card, and i dont want to use it too, but you 0we me 500rs, but still i am getting yourstatements saying that you have to pay such amount like this.
                i am fedup with this, and please call me on my mobile
                [protected]
                pasumarthy vithal
                m-171,
                2nd floor,
                guru harkishan nagar, paschim vihar
                new delhi-110087
                customar id 4754945
                please note my credit card no
                [protected]
                i paid all the dues till now, but still you owe me rs.500
                i paid on 7/8/2008 amount is rs.7932, cheque no is 00157689
                you credited to your account, but still dont want money from me
                i am getting letters from you for the late payments like this
                please dont send like this .and cancell my account
                and pl.try to call me
                [protected]
                with regards
                pasumarthy vithal
                m-171,
                2nd floor, guru harkishan nagar, paschim vihar, new delhi-110087
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                  ICICI Bank Credit Card — Double Debit of a payment

                  Dear Sir/Madam

                  I am using Credit Card of ICICI Bank.

                  I have booked ticket through Indian Railway...
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                  As of Feb 2009 i had a balance of Over 15000 Reward points to the credit of my Credit card. But to my surprice the March Bill received in April showed NIL. On telecalling I was informed that hte reward points have been transferred to i mint - and given a Referance number and telephone number. It took three calls and 15 days to received the so called I mint card. But now I am tired of trying to Register myself with the i-mint web site which is NEVER available.

                  Why has the ICICI service gone so bad - If you dont want hte customers far haivng grown so BIG, pl let us know, Dont make us RUN and feel BAD.
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  i am satish varma i have been using my credit card since 1 year after recieving of my credit card ICICI customer care people has called me and said for evrey 100 Rs you spend u wiill be geting 2 points later which can be withdrawled but before 3 months i recieved the credit card bill where they have said that your rewards point have ben transfered to imint card program and for reciening those ireward points i need to apply for reward points where we are charged
                  Dear sir,

                  My name is venkat rao iam using icici credit card last 1 year, now i want see my total accumulated points and what is mail id to see points

                  with regards
                  Venkat rao
                  Dear Mr. Ramanan,

                  Kindly write to us at [protected]@icicibank.com with ‘Customer Service issue – Imint card’ as the subject line. Request you to provide the relevant details of your credit card and Imint card along with your full name and contact details.

                  We will be happy to help you.

                  Regards,

                  Nazia Sayeed
                  Office of the Nodal Officer
                  ICICI Bank
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                  I am totally fed up with icici. I strongly agree that ICICI bank is providing bad service towards customers on reward points. I have balance of 2500 points. I tried redeeming those points so many times. I tried calling to customer care, they were telling that they are not dealing with reward points redeeming request and they gave third party vendor phone number. I called to them but they told me that my account details are not with them. After some time I called to customer care, but this time they provided me list of item to which i can redeemp my points. Based on that list I called to customer care after few days and ordered the item. They processed my request that time itself. But after few days I got message to my mobile stating that they were unable to process my request due to the out of stock of that item.

                  I finally came to conculsing that it is very difficult to trust ICICI in their service and I stopped using card. I am using other credit cards i dont face this type of problem.
                  My all the points are shifted to i.mint but i am not able to redeem points because i am not able register.
                  i have alredy complain online to imint, but no response. Icici reward points was best innovative idea which has become worst beacuse of imint.
                  Hi
                  I am Bijay Majhi, i am using ICICI Credit card last 2 and half year, i am not claimed my reward point, as per my statement i am getting total number of reward point, i am not claimed my reward point, but certainly i saw the last month statement my reward point is zero, i am not understand why this things happened
                  please sent a mail to me

                  Regards
                  Bijay Majhi
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                    Hi,

                    This is with respect to a credit card from ICICI Bank, for which a person named Mr. Vijay Ramani, called and asked for clearance of dues on my credit card, as full & final settlement, pending which I kept the payment on hold.

                    While I made the payment to ICICI Bank with conveyed amount, the Bank, now says, that the same is not in their records and has sent any communication from their end.

                    This is a clear cut case of cheating and misrepresentation of facts. The detailed case history witll be communicated, once in forum. There are other misconducts from Bank, which shall be conveyed later to you.
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    Here is the detailed description of the chain mail communication between ICICI Bank and myself, in reference to the complaints...(latest communication appearing first). This shall assist in your doing the needful.

                    Waiting for a prompt action.


                    <On Fri, May 15, 2009 at 9:55 AM, Amit Lundia <[protected]@gmail.com> wrote to ICICI Bank>:

                    Dear Pratima,

                    The settlement amount was communicated as Rs. 13, 000.00 and not Rs. 11, 000.00. Accordingly, I have made payment of Rs. 2, 000.00 earlier and again Rs. 11, 000.00, as mentioned in the trailing mail reference.

                    Further, while interacting with Mr. Vijay Ramani (cell# +[protected], I have always kept your bank in loop (refer attached reference mail in text below dated 28th April 2009, Tuesday), why didn't you responded to the same earlier in that case?

                    Are you trying to say that Mr Vijay Ramani is not associated to you? If that is the case please confirm and also want you to come with me while filing a criminal case against the person for misrepresenting himself.

                    Finally, everything said and done, do whatever you intend to do to bring this case to closure and issue me the letters (full & final settlement letter, account clearance letter and CIBIL clearance letter) as requested.

                    In case, you fail to act on this ASAP (latest by today EOD), I would be compelled to knock the consumer forum and investor grievance cell / ombudsman cell. I have had enough of all these and want to put a fullstop to this. Feel free to call me for any further clarification or details, if required.

                    Thanks & Regards,
                    Amit Lundia
                    [protected]

                    <On Thu, May 14, 2009 at 3:12 PM, Infinity Account Manager <[protected]@icicibank.com> wrote:>

                    Dear Mr. Lundia,

                    According to our records, there is no settlement of Rs.11, 000.00 issued to you.

                    We request you to contact our regional office:

                    3A, Gurusaday Road,
                    3rd Floor, Kol - 19
                    [protected]

                    Sincerely,

                    Pratima Musapuram
                    Customer Service Officer
                    ICICI Bank Limited


                    -----Original Message-----
                    From: Amit Lundia ([protected]@gmail.com)
                    Date: Thursday, May 14, 2009 12:32 PM
                    To: [protected]@yahoo.com ([protected]@yahoo.com); customer.[protected]@icicibank.com (customer.[protected]@icicibank.com); [protected]@icicibank.com ([protected]@icicibank.com)
                    Subject: SUSPECTED SPAM:Re: Urgent: Reference Case# 373/08 for ICICI BankCredit Card#[protected]

                    Hi Vijay,

                    I am still awaiting both the letters (full and final settlement letter and CIBIL clearance letter) from you. Moreover, since the day I have made the payment, your phone is either switched off or is unattended. Further, you do not bother to reply to my mails and phone.

                    Please reply to else ASAP.

                    ICICI Bank,
                    Please do the needful, or I have to move to the consumer forum. Please treat this with utmost urgency. DO refer to the chain mail, if needed.

                    I will wait for the next 48 hours only.

                    Thanks & Regards,
                    Amit Lundia
                    [protected]


                    <On Wed, May 6, 2009 at 5:29 PM, Amit Lundia <[protected]@gmail.com> wrote:>

                    Hi Vijay,

                    Please find confirmation attached of full and final payment of Rs. 11000/- on my credit card, as discussed with you.

                    Please do the needful and do arrange for the dispatch of the full and final settlement letter, along with the CIBIL clearance letter, ASAP, as scanned copy to this mail ID.

                    Kindly acknowledge.

                    Thanks & Regards,
                    Amit Lundia
                    +[protected]


                    [protected] Forwarded message[protected]
                    From: Customer Care <customer.[protected]@icicibank.com>
                    Date: Wed, May 6, 2009 at 11:11 AM
                    Subject: Payment received on your ICICI Bank Credit Card.
                    To: [protected]@gmail.com

                    Dear Mr. AMIT LUNDIA

                    We have received payment of Rs. 11000 on your ICICI Bank Credit Card no 3770 XXXX XXXX 000~by cash on[protected]. Thank you.

                    Regards,
                    ICICI Bank Credit Cards Team.


                    On Tue, Apr 28, 2009 at 12:00 PM, Amit Lundia <[protected]@gmail.com> wrote:

                    Dear Vijay,

                    Please see the trailing repeated mail communication initiated by me in the last year with your client ICICI Bank, from which you will come to know that I always had an intention of settling the dues pending in my name. I also had coveyed the bank that I am presently residing In Kolkata and also provided them my email ID and contact numbers.

                    Summary of mails below:
                    1. First email communication initiated by me on 18th Dec 2007, to pay final bill and surrender the card. Bank replied on 19th Dec, saying that they will revert with the status within 8 days. SR# 48783330 generated. However, no reverts received.

                    2. Second email communication initiated by me on 14th May 2008, where again I mentioned that, "I still accept to pay the net (purchase less payment) due to my account, on the day of receipty of the surrender letter or final statement advice". Bank replied on 14th May 2008, saying that the card has been de-activated and gave me the number of Mr. Biswajit, there representative, to settle the claim, in this regard.

                    3. Third email communication on 16th May 2008, again initiated by me read as..."I can make the full and final payment only on the issuance of final settlement letter/advise and on reversal of all charges/fees/debits whatsoever." Bank replied and gave me the address in Delhi (no phone number & email ID), to contact for settlement of dues. On 17th May 2008, I replied and requested for email ID/phone number for communication, "I reside in Kolkata and am unable to contact them from here, untill and unless I get the Phone numbers or email ID". On 17th May 2008, they again asked me to contact Biswajit.

                    4. Later, I called Biswajit and got a reply for him that he is no more associated with ICICI Bank and so cannot help in this regard. I conveyed this message again to ICICI Bank on 12 January 2009 and asked for alternates..."Could you please have someone else to help me and expedite the settlement of the dues." Bank replied on 12th January 2009, saying that "they tried to trace my credit card number, but could not find it" and asked me to "give my complete 16-digit credit card number and contact phone number so that they may reach me and resolve my query".

                    5. On 15th January, I gave ICICI Bank my Credit Card number and mobile number. Bank replied saying "they have initiated a request with reference number SR93222950 to settle my credit card dues and that their executive will contact me by January 23, 2009.". However, no one contacted me since then.

                    Suddenly, today I got a call from Delhi SPO saying that there is a criminal case registered in my name and gave me your details with case# 373/08. This came as a surprise to me, as I never intented to default on the payment and always initiated to pay the dues at all times.

                    Finally, I still intend to settle the dues and hence as discussed over telephone, will be paying Rs.10, 000/- to ICICI as early as possible, in this regard. However, meanwhile request you to please send me the copy of the case summary (with applicable charges/section details) on mail for my reference and proceeding.

                    Feel free to call me anytime. Waiting for your revert ASAP.

                    P.S. I have used and also presently using other bank credit cards and has not defaulted in payment of dues ever. This is just to let you know on the intentions.

                    Thanks & Regards,
                    Amit Lundia

                    [protected] Forwarded message[protected]
                    From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
                    Date: Thu, Jan 15, 2009 at 1:04 PM
                    Subject: RE:'ICICICARE=[protected]' Re: Re: 'ICICICARE=[protected]' Re: Your Credit Card Statement for the period 02/11/2007 To 01/12/2007
                    To: Amit Lundia <[protected]@gmail.com>


                    Dear Sir,

                    For quicker resolution of your query/request, please write to us through the "E-mail Us" option at our website, www.icicibank.com

                    We understand your concern in this regard.

                    We have initiated a request with reference number SR93222950 to settle your credit card dues. Our executive will contact you by January 23, 2009.

                    Sincerely,

                    Ranjan Kumar
                    Customer Service Officer
                    ICICI Bank Limited

                    -----Original Message-----
                    From: Amit Lundia ([protected]@gmail.com)
                    Date: Thursday, January 15, 2009 11:21 AM
                    To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
                    Subject: Re: Re: 'ICICICARE=[protected]' Re: Your Credit Card Statement for the period 02/11/2007 To 01/12/2007

                    Have raised request through E Mail Us option too.

                    Further for your information;
                    1. Credit Card# :[protected]
                    2. Contact phone# [protected]

                    Waiting for a prompt reply.

                    Thanks & Regards,
                    Amit Lundia


                    <On Mon, Jan 12, 2009 at 6:34 PM, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:>

                    Dear Sir,

                    For quicker resolution of your query/request, please write to us through the "E-mail Us" option at our website, www.icicibank.com

                    We tried to trace your credit card number, but could not find it.

                    Please give us your complete 16-digit credit card number and contact phone number so that we may reach you and resolve your query.

                    Looking forward to your co-operation in helping us serve you better.

                    Please provide the contact number to assist you further.

                    Sincerely,

                    Vijay Shankar
                    Customer Service Officer
                    ICICI Bank Limited


                    -----Original Message-----
                    From: Amit Lundia ([protected]@gmail.com)
                    Date: Monday, January 12, 2009 05:16 PM
                    To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
                    Subject: Re: 'ICICICARE=[protected]' Re: Your Credit Card Statement for the period 02/11/2007 To 01/12/2007

                    Hi,

                    Further, to the trailing mail, this is to inform that my claim is still pending to be settled. Latest, I tried to contact Biswajit, but per him, he is no longer associated with your bank and hence was unable to help.

                    Could you please have someone else to help me and expedite the settlement of the dues.

                    Thanks & Regards,
                    Amit Lundia


                    <On Sat, May 17, 2008 at 5:00 PM, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:>

                    Dear Mr. Lundia,

                    You may contact Mr.Biswajit @ [protected] for settlement of dues on credit card xxxx3000.

                    Sincerely,

                    Raacha Kalyan
                    Customer Service Manager
                    ICICI Bank Limited


                    -----Original Message-----
                    From: Amit Lundia ([protected]@gmail.com)

                    Date: Saturday, May 17, 2008 08:28 AM
                    To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
                    Subject: Re: Re: Your Credit Card Statement for the period 02/11/2007 To 01/12/2007

                    Hi,

                    I reside in Kolkata and am unable to contact them from here, untill and unless I get the Phone numbers or email ID. I hope that makes sense. And, the another option is that, they can contact me, as they may contact me, as you have my emailID already.

                    Waiting for your response.

                    Rgds,
                    Amit


                    <On Fri, May 16, 2008 at 9:31 PM, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:>

                    Dear Mr. Lundia,

                    In order to settle the outstanding due and get the settlement letter, we request you to contact the following address:

                    ICICI Bank Ltd, S.D.Tower,
                    Community Center,
                    Plot No 7. Sec - 8,
                    Rohini, New Delhi - 85

                    Sincerely,

                    Abdul Rauf
                    Customer Service Officer
                    ICICI Bank Limited

                    -----Original Message-----
                    From: Amit Lundia ([protected]@gmail.com)

                    Date: Friday, May 16, 2008 04:03 PM
                    To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
                    Subject: Re: Re: Your Credit Card Statement for the period 02/11/2007 To 01/12/2007

                    Hi,

                    Thanks for replying too early on this one. However, my status-quo is same, I can make the full and final payment only on the issuance of final settlement letter/advise and on reversal of all charges/fees/debits whatsoever.

                    Hope no more clearance is expected after this.

                    Thanks
                    Amit


                    <On Wed, May 14, 2008 at 4:26 PM, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:>

                    Dear Sir,

                    We confirm having permanently deactivated your credit card account 377 xxxx xxxx 3000 .

                    Amount outstanding on your credit card account is accrued due to non-payment of your credit card dues as per statement.

                    We request you to make payment towards amount outstanding as per statement to avoid any further charges.

                    As on May 12, 2008 the amount outstanding is Rs.22, 901.47.

                    Due to this reason ICICI Bank has an authorization to debit your savings account if there is any amount outstanding on your credit card account which is unpaid.

                    We request you to clear remaining outstanding of Rs.22, 901.47 on your credit card account at your earliest convenience to avoid any further debits from your savings account.

                    According to the request : SR48783330 contact Biswajit on contact number : [protected]

                    Alternatively :

                    Also, we request you to contact our regional office at following address for your credit card dues:

                    ICICI Bank Ltd, S.D.Tower,
                    Community Center,
                    Plot No 7. Sec - 8,
                    Rohini, New Delhi - 85

                    JITENDRA CHABRA / PARIMAL PRASAD

                    [protected]

                    Sincerely,

                    Sampath Kumar
                    Customer Service Officer
                    ICICI Bank Ltd

                    -----Original Message-----
                    From: Amit Lundia ([protected]@gmail.com)

                    Date: Wednesday, May 14, 2008 01:51 PM
                    To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
                    Subject: Re: Re: Your Credit Card Statement for the period 02/11/2007 To 01/12/2007

                    Hi,

                    I am still awaiting response on the below SR48783330 raised in Dec'07. It seems that these 8 days are not yet over. Anyways, please take this as my final mail related to the matter, post which I shall not be liable to bear any consequences whatsoever. Its almost 3 quarters over now, since my request to surrender the card and issue of a final payment advise.

                    Further, to bring to your notice, I would like to inform you that a direct debit of Rs.5, 844/- was made to my saving bank account for the payment due on my credit card, although both the accounts are not at all linked, without any prior intimation to me, regarding the same. I sufferred a major business loss due to your action as above and forced me to stop any transaction further on this account.

                    Meanwhile, also take into account that, I will not be liable to any fees/charges/interest or any debits whatsoever charged on my account. I still accept to pay the net (purchase less payment) due to my account, on the day of receipty of the surrender letter or final statement advice.

                    I further hope that this mail is actioned upon as I am unable to correspond further on this.

                    Thanks and Regards,
                    Amit Lundia


                    On Wed, Dec 19, 2007 at 1:48 AM, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:

                    Dear Mr. Lundia,

                    We have taken a request for your query.

                    The Service Request number is SR48783330.

                    You will receive the status of the request within 8 working days.

                    For further queries, please write to us through the "E-mail Us" option at our website, www.icicibank.com

                    Sincerely,

                    Sampath Kumar
                    Customer Service Manager
                    ICICI Bank Ltd

                    -----Original Message-----
                    From: Amit Lundia ([protected]@gmail.com)
                    Date: Tuesday, December 18, 2007 12:16 PM
                    To: [protected]@icicibank.com ([protected]@icicibank.com); customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
                    Subject: Re: Your Credit Card Statement for the period 02/11/2007 To 01/12/2007

                    Hi,

                    This is in reply to my credit card payment due for card# as mentioned below.
                    Per my last discussion with your bank's representative, I asked them to prepare a final bill, as I want to surrender my card.
                    Inspite of doing the needful, you keep on charging interest every month. I dont know what's the motive behind getting this accrued each month, and keeping the due mounted.

                    Please get this done ASAP, so that the actual payment due to me could be relieved.

                    Waiting to hear from you.

                    Thanks,
                    Amit
                    Dear Mr. Lundia,

                    Kindly write to us at [protected]@icicibank.com with ‘Customer Service issue – credit card’ as the subject line. Request you to provide the relevant details of your credit card along with your full name and contact details.

                    We will be happy to help you.

                    Regards,

                    Nazia Sayeed
                    Office of the Nodal Officer
                    ICICI Bank
                    yes its the same case happened with me. as i made my full and final settlement of credit card towards the bank. now bank is saying that they don't have any records for the same, and my saving account money had taken over by the bank. this is the direct case of fraud and cheating.

                    and i request the consumer that be carefull about such cases.
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                      ICICI Bank — Tata Nano booking through ICICI Bank

                      I had made booking of Tata Nano car through net banking using credit card in my wife's Name . Bank has asked documnets...
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                      1.My Acct No is[protected] with ICICI Bank Jhansi (UP). Ideposited a syndicate bank of India cheque for and amount of Rs 44820/ in ICICI Branch, Rejency Road Jammu in the month of Jun 2008 and the said amount was credited into my account on 05 sep 2008 without giving any interest on the amount to me whereas I had been paying interest for the said amount.

                      2. On 07 Oct 2008 I deposited a SBI cheque for Rs 711/- in your Fatehgarh (UP)branch and the amount was credited into my account on the same date but on 10 Oct 2008 the amount was deducted from my account with additional charges of Rs 112/- without any information.
                      3. I again deposited a SBI cheque for Rs 873/- on 17 DEc 2008 in the same branch but the amount has not so far been credited to my acount so far.

                      4. An amount of Rs 112/- has been deducted from my account on 12 Nov 2008 for getting duplicate statement which is not understood.

                      5. My phone No is [protected]
                      Aug 14, 2020
                      Complaint marked as Resolved 
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                        I HAVE SENT MY APPLICATION TO YOUR MUMBAI -400069. ADDRESS, TO MR. TEJRAJ KOTAIN &MR. JAYWANT SOYANE. BUT THERE WAS NO RESPONSE OF MY LETTER .PLEASE REFUND MY PF AMOUNT . MY DETAIL IS GIVEN BELOW
                        EMPLOYEE NO. 518020
                        DATE OF JOIN 01/10/2007
                        LAST WORKING DAY : 14/08/2008
                        TEL NO. [protected]
                        BHAGWAN KASAM PAISE KI JARURAT HAI
                        296, SUBHASH COLONY, SHASTRI NAGAR, JAIPUR
                        EMAIL : gm.[protected]@yahoo.com
                        Aug 13, 2020
                        Complaint marked as Resolved 
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