ICICI Bank Complaints & Reviews

Hi, Few months back I had closed my LIC policy and asked for Matured Amount to be transferred to my ICICI Bank account. While filling up my NEFT Form, I had filled incorrect Account Number but IFSC code was correct even though it got transferred to some dormant account. I had requested both LIC of India & ICICI Bank to correct the mistake and transfer it to my correct account. LIC Of India helped me with request letter asking ICICI bank to revert the transaction along with Transaction number. But ICICI Bank is saying that they cannot do anything in this matter as they require consent letter from the Dormant Account Holder. They also said that they tried to reach the Dormant Account Holder but they are not able to. Please help me in solving this issue. Required Details: 1.Name of the Bank: ICICI Bank 2.Account number:[protected] 3.Debit /Credit card number (in case of complaint against debit or credit card) 4.Amount involved in the complaint: Rs. 13363/- 5.Cost of damage: Rs. 13363/- The below is the email contain sent from LIC of India to ICICI Bank: "With reference to above, please refer to NEFT payment mode for Rs.13363/- to a/c no.[protected] vide UTR no. CMS[protected] dated 29/08/2012. Please note the corrected a/c no. of policy holder Sumedh U. Awati is[protected]. Kindly take corrective action under acknowledgement to us." I request you to please solve my complaint.

Today night arount 8.30 pm i went to icici atm(chennai - chromepet) on market road to withdraw money(Rs 16, 500), money not received due to system level error on atm machine and hence transaction declined. But i got message from icici saying the amount(16500) is debitted from my account(icici bank acc no:[protected]. I'm from chennai and pls do the needful to refund my money at the earliest. When i tried to reach customer care number(Chennai[protected], no one is picking the call for the past 30 mins. Name: S.Venkatesan Icici bank a/c no:[protected] ph no: [protected]

My account no is[protected] Base Branch: Hubli I requested a grid card on Jan 2 as the bank site was tickering the message " No internet banking without grid card from Jan 14." On Jan 6 the request was closed! I ma yet to receive the card. In the meantime, bank called up to collect the card from the branch. I let a full week pass and visited the branch today (31.01.2014.) After half an hour's struggle it was found that the branch is yet to receive the card. What next? Many customers have either abandoned this bank or thinned out. Normally, one would see the staff quarreling among themselves while the customers would look on. But today there was relative silence and hardly any customer around. U S Kakodker

Hi, I have a very serious issue with ICICI BANK. I bought a premium ad pack with Quikr in OCT-2013 and also Quikr agent took a cancelled ICICI BANK check from me. On 21-Nov-2013, I got a message from ICICI Bank that my A/C has been debited with Rs. 8333.33 for Quikr ECS. Let me tell you that I did not even sign any mandate or ECS form. The most surprising thing is that my signature on Quikr form were not matching with my ICICI Bank A/C. Now, the serious question rises on ICICI Bank security. I also asked ICICI Bank and Quikr to produce the evidence of my signature on ECS for which both of them failed to produce. After getting harrassed by this act of ICICI and Quikr, I made a fund transfer of all money in my ICICI A/C to my other SBI A/C. Due to this, my electricity check was also dishonored due to funds insufficient in my ICICI A/C. Now, ICICI BANK again charged a penalty of Rs. 393.26 on 3-jan-2014 and 4-Jan-2014. I request ICICI BANK to STOP my ECS which has been started without my consent and also refund my complete money back to my A/C to avoid any big dispute in district consumer court. Thanks & Regards, Vikas Tyagi Mobile: [protected]

As a ICICI customer, I have applied for ICICI credit card 2 times and got declined without proper reason in a gap of 7 months. Verified my documents, Came to home, Call verification, office verification all happened. Even Credit limit was finalized. but declined in the final approval.Checked with customer care for more than 5 times and finally they attend my call and said that application got declined, but they refused to give the reason. Checked with ICICI branch for the reason. They simply said its declined. The declined code is HD. They themselves don't know what is HD means, HD stands for?. According to my cibil score and salary, i am eligible to apply for credit card.I don't have any loans, credit cards. For getting the documents & proofs, they called me more than 10 times a day, but when i want to track my application status no body turned up. Credit card rejection is not a matter. But I need a proper reason. So that i can check from my side Application no for reference. Can anyone please guide me to know the reason. Finally i came to know that icici bank outsourced their credit card service to some private agencies. The agency guys are working for their targets. Very bad

I am Manjunathan my credit card number is 4375xxxxxxxx8009. I got a call from CPP. I refused so many times, They didn't get any conformation from my side, they have taken the money from my account. I didnt get any letters from CPP but bill generated for my credit card. I am sending you the reference numbers below. 74766514002400070459051 dated 02/01/2014 I am not interested in joining CPP, if possible please revert the amount to my account. Thanking you, Manjunathan R

Sirs,
I've got automated message from ICICI Customer Care that my newly issued (EMV Chip type) Debit card was returned undelivered (Blue Dart Courier ref [protected]) was returned undelivered.
Pls inform whom should I contact to get my card.
My a/c No[protected]
My e-mail: [protected]@yahoo.com
My mob. [protected]

on 11.1.2014 a sum of Rs.5735.00 have been transferred from my icici bank a/c no.[protected] towards credit card payment. Actually the amount credited into the old credit card no. [protected](visa card) which expired on october 2013. We received a call from customer service on 23.01.14, they said that credit card payment is not done. we told that it was paid on 11th and amount got deducted from my account and i can see online credit card transactions that the amt is credited. They failed to hear and insisted to pay once again. Then we contacted customer service, bank manager in person, but there is no response. When we asked what happened to the money paid we got a shocking reply"not traceable". We never expect such a reply from a reputed bank like icici bank. here with i am attaching the proof of payment which i received through gmail and sms. We request you to resolve the complaint. kindly request the amount already credited in the old card mentioned above may kindly be adjust to new card [protected] (master card) which stands at due.your kind cooperation is requested in this regard.

I am an ex-employee of ICICI Bank (Employee code: 141794) and I had resigned from ICICI Bank on 31 July 2008. I have been trying to transfer my Provident Fund from ICICI Bank to my present employer and I had sent an email to payroll.[protected]@icicibank.com requesting for key information to enable me complete the necessary formalities (as per Form 13) 1. PF Account Number 2. Name of PF Trust 3. Address of PF Trust 4. Total amount of PF to be transferred However, till date I have not received any acknowledgement of the communication and there is no other contact information mentioned. I am clueless about how to take this forward as it has been more than 5 years now and I have still not been able to transfer the PF account

Dear

i am bharat ram my a/c no.[protected] icici bank a/c no. faridabad branch
first of all on 8 dec., 2013 i am going to HDFC / axis bank atm, then try to with drawl rs. 10000/- but with drawl not succcessful slip is generated in which mention " transaction declined" unable to dispense at same day message is received on my no. i.e. with drawal 10000/- and get balance.then i try to speak on 9 dec to customer care then they ask to me please wait 24 hr. after 24 hr, on 11 dec. again we call to customer care then they ask to me your complain is registeresd and wait for 17 day for response,

on 7 jan 2014 i was gone to icici bank branch then same complain registerd with in written and take recieving of this letter on 13 jan 2014 again go to bank but they asked to me that they mailed this comlaind to your seniors

18 jan 2013 call to cust.care he said your complained is registersd and give complain no.[protected]

20 jan 2013 call to cust.care he said to me hdfc bank said to icici that transaction successfully he sail your last options is apply for video footage in youe branch on that days and yout a/c statements

21jan 2013 i goto icici branch speak to manager same thing for video footage but he said to me first of all you write to FIR in police station then we apply for video footage also they deny to give my bank statement

then i go to police station for FIR then he not written my fir

finally there is no result almost 45 day gone. and my money is not refund my account

so please give me solution for this problem

thanks
bharat ram
[protected]

already i sent one complaint for same issue.I was trying to pay a money from internet card using my ICICI visa card on 20/1/2014 for SAIL application form. I did 2 transaction and both transactions were failed. each transaction was rs.515 so total amt. debited from my a/c is 1030 and i didnt got that amt. Atm reciept shows the transaction is unable to process although the money got debited from my account. I haven’t got my money back and for that purpose I am trying to contact a customer care but i didnt got any response from thehr so i lodge my complain here. Please find details of 2 transaction.

Dear Sir/Madam
I am Raj Kishor Prasad. I have a home loan with loan account No LBCAL[protected] of amt Rs 500000.00. May I request you to mail me the subject statement for the year 2012-13 on my mail address [protected]@yahoo.com for which I shall ever remain greatful to you

Thanking You
Sincerely yours
Raj Kishor Prasad

I have raised multiple complaints with Citi Bank & ICICI bank on the less amount disbursed in the ICICI ATM transactions on 21st Dec 2013 and the transaction details are ICICI Transaction no. 4060, 4061, 4062 & 4063 ATM id : STCH8005 I did 4 transaction on that day and each transaction is 10k. One of the transaction delivered Rs. 9.6k and this has taken with Citibank and ICICI from the day 1 but they are saying that the transactions are valid. I don't know how to prove that to them. The other issue is that, i have the ICICI account and another transaction 4056 delivered lesser amount and ICICI bank credited that amount to my account. But Citibank is not accepting this transaction is invalid and delivered lesser amount. How i should approach this issue and i want to move legally to bring the justice. Thanks, Srinivasan

I just got a chance to open a new salary account through my employer in ICICI Bank, Rajnagar Branch, Ghaziabad. As soon as my 1st salary came into my account, they debited 21, 393.21/- on 25th Sept'13 from my account on the pretext of an old credit card which was not used for last 8 yrs. when we went to the bank they were not able to show any details regarding the deduction. The manager advised us to visit other branches as they were clueless about the deduction. After repeated reminders, we fail to get our money back & so filing the complaint here.

I have made 1 transaction on 08/01/2014 for cash withdrawal but transaction has been declined and message shows that incorrect password but subsequently I got message on my mobile for debit of Rs.10000/- from my account. My Account No:[protected] Branch: Spice Garden Resturant Branch, Ramgarh Cantt, Jharkhand. ATM Location: Spice Garden Resturant Branch, Ramgarh Cantt, Jharkhand.

Deduction of MAB charges without any prior information Hi, I am having a savings bank account ICICI-Kanchikacherlla branch(kcl) and my account no. is[protected] I was just checking my bank statement and got the shock of my life to see that my account has been debited by MAB charges and that too twice between a span of 10 days. 11/01/2014 MABChgs-Dec13+STax 30.9 DR INR 280.90 11/12/2013 MABChgs-Nov13+STax 43.26 DR INR 393.26 I understand MAB is monthly average balance. My issue - I don't have any mail informing about this MAB charges. I only knew about QAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. Warmest regards, Nagireddy Bonthu

I am a account holder of ICICI Bank, Howrah Branch having S.B A/c. No.[protected]. At the time of opening of account, it was opened as Zero balanced account. After continuing the Zero balance status for few year, a good amount is recovering from my Account for not having the sufficient balance in Account. It will be clear if a verification is made that the Account was opened on Zero balance. The deducted amount till date is required to be deposited to my Account. Further, since last One year I am not getting any statement, which were sent to me quarterly basis. An prompt and judicious action in this regard is requested.

To, Dated: 13th Jan 2014 General Manager, ICICI Bank, (Customer Care Centre), Subject: Regarding fraudulent transaction from my credit card no. [protected] Dear Sir/Madam, With due respect this is to bring to your kind attention that I hold a credit card in ICICI Bank, Gurgaon since 07/2013. There are three fraudulent transactions with a sum of Rs. 999 each has been done from my credit card on 20th Dec 2013 and 21th Dec 2013, and these transaction was not performed by me. (Account Statement of is also enclosed herewith) The dealing officer of ICICI had identified these transactions done through online. But I had not shared my password with anybody. Please find the details of three transactions which were done against PayTM. 20th Dec 2013 - trans ID - 430160 21st Dec 2013 - trans ID - 684723 21st Dec 2013 - trans ID - 679690 Kindly do the needful at the earliest. Sincerely yours, Ravi Kumar Rastogi Mobile No. [protected] Email ID: [protected]@gmail.com

Dear Sir, I need support from Banking Ombudsman, Reserve Bank of India team to clear the Credit card - 9 disputable transactions each of RS.5000/- . Total disputable amount - Rs- 45000/- Yesterday it was communicated by ICICI bank management to raise this issue to your forum. Along with this FIR copy also kept. Request to support and remove Lien mark from my saving account of ICICI bank. Following documents and details attached for your referance based on our telephonice discussion 1) Ackowledge copy from Police station 2) FIR copy 3) ICICI Statement copy where all these details reflect. 4) Buil d desk report for 8 transactions happen at Oxigen 5) The one transaction happen at Air tell report not received i am following withairtel to get the report. 6) IP address given by ICICI bank from where all these happen : 106.205.138.77 7) Based on build desk report we got the Details of the person who has done these fraude transaction of my credit cart is ICICI customer and as per ICICI its KYC is Geniun ICICI bank account number :[protected] ICICI brnach : Noida Ghaziabad ICICI bank LTD Ground floort & basement staller IT Park C-25 SECTOR 62 Noida 201301 A/C holder name : Shivam Sharm Address : Gali No 1, Golar road, Aligarh Uttarpradesh 20002001 Email : shivam[protected][protected]@gmail.com 8) Details of the transactions and muchant id All 9 Fraude transactions details kept for your refernace. Out of 9 transactions one transaction happen on your site and remaining 8 transactions happen on Oxigen. site. Deatails of transactions given in Time, Murchant Name, Place, ID, Transaction ID format below. Date: 26/03/2013, Time 10.41pm, Airtelbuildx Mumbai 5000 ID- 220450 TRANSACTION ID [protected] Airtel buildx Email id :grievance.[protected]@airtelmoney.in Deatails of transactions given in Time, Murchant Name, Place, ID, Transaction ID format below. Date: 26/06/2013 Time: 10, 45 pm : OXICASHBILLDESK Mumbai ID 420183 TRANSACTION ID [protected] Date: 26/06/2013 Time : 10.49pm : OXICASHBILLDESK Mumbai ID 772963 TRANSACTION ID [protected] Date: 26/06/2013 Time :10.58 pm : OXICASHBILLDESK Mumbai ID 185337 TRANSACTION ID [protected] Date: 26/06/2013 Time :11.01 pm : OXICASHBILLDESK Mumbai ID 532300 TRANSACTION ID [protected] Date: 26/06/2013 Time :11.05 pm OXICASHBILLDESK Mumbai ID 622768 TRANSACTION ID [protected] Date: 26/06/2013 Time :11.09 pm : OXICASHBILLDESK Mumbai ID 427182 TRANSACTION ID [protected] Date: 26/06/2013 Time :11, 13 pm : OXICASHBILLDESK Mumbai ID 815623 TRANSACTION ID [protected] Date: 26/06/2013 Time :11.16 pm : OXICASHBILLDESK Mumbai ID 940996 TRANSACTION ID [protected] Murchant name: Oxigen Services India Private Limited 264, Udyog Vihar, Phase 1, Gurgaon, Haryana – 122016 Contact person Lokesh Kumar Team Leader | Customer Resolution Contact number : [protected] Email ID: Divay.[protected]@myoxigen.com [protected]@myoxigen.com lokesh.[protected]@bcubeit.com 10) My Credit card Numer : [protected] Base card number : [protected] 11) Lien marked letter from ICICI bank on my Saving account of ICICI :[protected] of Rs. 54309.25/- ( Rs45000+ Interest charged from 26/06/2013 TO Till date) 12) Applogy letter from ICICI bank - I had made the payment which already i consumed WITH out these 9 fraude transactions but bank has not accepted the cheque. Then before due date through ICICI ATM i paid the amount that i consumed and communicated to bank stop the cheque. After two month in Month of Sept the cheque was gone for clearnae and gets dishonered. They directly deducted RS. 200/- from my account. Also i received screeming call from ICICI bank and pushmed to me topup money in bank immedtily in bank and pay the amount. I went to bank but they refused and told me that you have not communicated to bank to stop the cheque and we can not update CIBILL history. At the time of stopping the cheque i kept all details of the ICICI person to whome i have updated. Service requeste. Confirmation of service request.This all backup data i shown to bank. Then ICICI bank realized that mistake happen from the bank and even though it was asked to stop the cheque and related payment made after 2 months cheque gone for clerance. ICICI bank accepted the fault that its internal system failuar. No communication between people in front end and at backend. Also the person who has called me i have given his name to ICICI managment and they after one week they stopeed for calling. Also bank has given appology letter and RS.200 again credited in my account. But they have not given any confirmation about my CBILL history updated or not. 13) Root casue I requested ICICI bank to find the root casue. Be Nutral. there will be two possilbities 1) I have shared all my detaits of the Credit card, Phone numbers, 3D password to all Now for first possibility after transactions within 5 mins i owner of the Credit card asked bank to stop the payment. But Bank refused to do so. 2) During online transaction some one has hacked the data If this happen then there is possibility of " ICICI gateway' venerable to viruse. If while doing any onliailne transactions if " Hacking software" able to capture the details then there is issue with Gateway. My Analysis based on the facts For possilbity 1 as customer immeditly i informed to bank to stop the data so this possiblits rule out. For 2 nd possilbility as per Build desk report money gone back to ICICI bank Account. So the person who has done these fraude he well aware of the system loop hole also he well aware of the IT systems. But ICICI bank managment only updated me that these transactions done by me as they can not distingwish between me and other person as its only numbers. Also they told me that ICICI system not vernrable to viruses. Now below compelte incident details updated My Name : Chaitanya Diwan Located- Bangalore What exactly happen ? On 26th June Night i was watching the TV and around 10.40pm i got message on Mobile message. I thaught some one has sent the message so i ignored it. .Then i got second message at 10.55 pm. So i picked the mobile to see who has sent the message. I was shocked two transactions happen on my ICICI credit card ( [protected]), Base card number ( [protected]) of ICICI bank. Immeditly i called ICICI bank. But almost 10 mins i was in Que and later ICIC call centre person told nothing to worry and finally card was blocked at 11.15pm. During that period i am helplessly seeing the transactions happening on the card. Total 9 transactions happen of Rs. 450000/- Then i asked bank to stop these payment as its fraude transactions. But bank refused to carry out this action as per bank its valid transaction done with 3D secure password and all credit card detals. I told bank that its clear case that some one has hacked the credit card details as well as 3D secure password and done this fraude Then i asked bank to send the transactions details but bank refused to give these details. Only bank has given murchant name. Based on that with the help of ' GOOGLE' search engine i found the murchant name " Oxicash" and " Airtel and contact details. I contacted " Oxicash" site and the admited that total 8 transactions happen on thier site but they said if bank confirms it then only the can stop the payment. I begged ICIC bank to inform murchant that these are fraude transaction but ICICI bank refused. ICICI bank always saying that these transactions done by me then how can i asked stop the payment with 5 mins after transactions. Finally murchant said its not possible to hold the money and he released the money. Then i requested murchant to give the details where exactly money gone. Murchant feels bad that some one has used their site to carry out this fraude. Finally muchant aggreed to support me to get build-desk report. ( Here i want to highlight the Murchant who i am interacted few hours ago and who dont have no direct linkage ready to support me based on the details i shared but UNFORTUNATELY ICICI bank not ready to support as since 16 years i am Privallange customer of bank - As per my understanding they got " MOST TRUSTED BRAND IN INDIA, MOST TRANSPERANT BANK AWARDS) Parally i filed complaint in Indiranagar police station. Also i filed complain in " Consumer court - Akosha' I received the build-desk report and it was really shocking as per the report money gone back to ICICI bank Account. Details given below ICICI bank account number :[protected] ICICI brnach : Noida Ghaziabad ICICI bank LTD Ground floort & basement staller IT Park C-25 SECTOR 62 Noida 201301 A/C holder name : Shivam Sharm Address : Gali No 1, Golar road, Aligarh Uttarpradesh 20002001 Email : shivam[protected][protected]@gmail.com As per ICICI bank from following IP address transactions happen : 106.205.138.77 With these details again i initiated communication to ICICI Bank and involved ICICI managment - MS Chanda Kochar' and first time bank responded possitively and updated me that up to Nov 2013 they give feedback. Same they updated to consumer court. I feels very happy that finally bank has accepted for investigation as its clear case of fraude and the person succeded to crakc ICICI " Gateway" security system which he can apply lack of customer of bank. During discussion with bank repersentativs they told me that same perosn has done many similar fraude and his account is .under scanning But my fight was not stopped as even though ICICI managment given communicaiton to me for investigation of the matter but from ICICI collection team started calling me screaming called and building pressure to deposit the amount. Every time i shown then the letter from ' Ms Chanda Kochar' desk. Then they send my name " -ve LIST " in Cbill. So inspite of communication from ' Ms Chanda Kochar ' desk midlle managmen team build lot of pressure to pay the amont. Last week they Lien Marked on saving account . As this is my salary account and home loan is going through account every things now on stake. Yesterday i got email from " MS Chand Kochar" DESK to raise the matter in RBI and asked me to pay 54000/ with interest otherwise once salary deposited at 1/1/2014 they will take that amont from saving account. Also it was told that the ICICI customer where these money goes back its KYC is rite and he is geniun customer of ICICI Bank. With this feedback from ICICI bank i am shocked and now send email send to your forum to support me. As earliar ICICI bank has bagged many awards like " Most TRUSTED brand" but this not reflected in actual. Even though i puts facts on table bank refuse to accept it. Request you to give the justice and remove Lien marked from my Saving account. Regards Chaitanya Diwan Worried customer of ICICI bank and Common man [protected]/ [protected]

Dear Sir/Madam, I, Mr. Sachin Sharma, am the ICICI Bank account holder. My account number is[protected]. I had done shopping with my Debit Card on 23rd, November, 2013, The amounts debited from my account but the transaction was unsuccessful. Please find the attachment for details. I had sent mail to Following emails: [protected]@icicibank.com zelam.[protected]@icicibank.com, deepti.[protected]@icicibank.com manjudas.[protected]@icicibank.com, bharath.[protected]@icicibank.com But till now i couldn't get any response from ICICI Bank. Please help me to solve my problem. Hope you do the needful as soon as possible. Thanks