ICICI Bank Complaints & Reviews

Ravi Bali
C-8 Ocean Plaza, Shalimar Garden
Extension-II, Sahibabad
Ghaziabad.


Subject:-Loan Account Number: LBFDB[protected] loan of Rs15, 46, 200/- calculation Chart/ detail


1. Loan Sention date 05/09/2006 for 15Year i.e. 180 months

2. Loan Amount of Rs .15, 46, 200/-

3. Intrest Rate/ Rate Type 10% per Annam / Floting interest rate

4. EMI Start Date 10/11/2006

5. EMI Paid upto 10/09/2011 Rs.9, 66, 900/-

6. Amount Paid After 10/09/2011 Rs.5, 61, 330/-

7. Total Amount Paid 10/11/2006 to 10/03/2014 Rs.15, 28, 230/-

8. Balance Amount Payble After 10/03/2014 Rs 14, 81, 664.15

Reference no D3CC/P/76770/24753/4477XXXXXXXX4008

This is with reference to my father's credit card - Bigbazaar ICICI cobranded.
He had made a purchase at BB, Mulund & used this card for the payment. I dont know what had happened at the time of payment but he was charged twice for one transaction/purchase. At the time of settling credit card bill, my father paid for the actual transaction and raised a complaint for extra transaction. Till now the complaint is unresolved and we keep getting payment/recovery reminders.
Request you to look into my concern and resolve it at the earliest.

Tarun

To
The Managing Director and CEO
ICICI Bank
Mumbai

Sir/Madam,

With due regards, it is to be stated that in response to your letter (Sub: Settlement for loan No. LICHD[protected], dated 25 Aug, 2009). Ref No. ICICI/AUG/09/10084016. I duly deposited the said amount Rs.12, 000, in your bank on Sep.09, 2009 by cheque No. 346591 (PNB). This was purported to be final payment (One time Settlement). Some how my loan account has not been closed and payment is being shown in you record & to be made by me. Please get the account record rectified and the loan account may kindly be closed. Kindly treat it as urgent.
Thanks and Regards
Seema Rani

On, 11th April 2014. I have received Instant Credit Card [ [protected] ] on Fixed Deposit. Branch told me it will get activated within 4 days and I will receive the pin by calling customer care. But now it has been 15days card is not activated nor I have received any pin. I have called many times the customer care, they are just extending time, I went to the branch Mandke hospital Andheri West Mumbai . They say customer care will help you they cant do anything. what is wrong. phukan.[protected]@gmail.com [protected]

I have not received my credit card, even though it was dispatched last month. No one from the bank bothered to inform me that the card was returned. I have received a credit card bill with charges for joining fee and service tax. (Note: I have not joined yet, as the card has not been activated and the service in this case is objectionable) The customer care center is least interested in solving the problem, they want to finish the call as soon as possible as I am guessing they are rated on the basis of how many calls they answered instead of how many people they helped. I am sick and tired of calling the customer care just to change my dispatch address and get the card, so that I can pay the bill I want to cancel this card, which of course they will not do because of pending bills. This does not make sense as I have never received the card!!!

I have a business & have an ICICI Bank EDC machine for accepting cards. In March 2014, I received a letter from ICICI Bank that from April onwards they will charge Rs. 100 + taxes for low output. Immediately I told them that I do not want to keep their machine & submitted a deinstallation request Case ID : 07656777. I was informed that the MID has been updated & the machine will be collected within 3 working days. 21 days later, the machine has still not been collected from the store & I receive an auto-debit saying Low output fees! I should not have been charged because I have already submitted a deinstallation request & the delay is from their end!

My name is jyothi pesingi, my card no ends with [protected], i have been using icici credit card from the last 17 months. I used it for many. In the process i observed no fault but

Recently i purchased gold through this card worth of and i thought of converting it into emi and later on i came to know that according to rbi new rules it is not possible. That is also acceptable
But for 25, 407/- you charged the interest 1594/- + gst 197/-.
I paid the amount 5000/- so i want to know based on what u charged that much amount. Nearly 1800/- means interest rate at 7.08 per month. How ridiculous it is.
I want to dis continue with icici due to all ththis reason so friends be aware of icicic credit card.
I accepted it for first two reasons, but why should i pay1800/- interest for least25407/-.

I paid all the amount u deactivete my card

Regards,
Jyothi
[protected].

I have taken Home Loan from ICICI Bank in Aug 2006 at Floating Interest rate. Current Market rate is 10 to 11% and I am paying interest to ICICI Home Finance @ 14.5%. So I decided to shift the home loan to other bank. I requested Foreclosure Letter by submitting an online request. Request number SR[protected] dated 14-Apr-2014. I provided my mobile number as well as email address for communication. Worth nothing the I have my salary account with ICICI and both the accounts are linked. Hence, ICICI is having my contact details already. After couple of days I checked the service request. It was painful that I was unable to find any Open or Close service request. Luckily I saved the service request number and I searched with the same and could get the clue that the request status is closed. The reason for closing the service request was: Bank is unable to contact me at the phone number provided. And they asked me to cot act the Bank. Since, I was bit busy with office assignments; I missed couple of calls on my mobile which were from unknown number. Considering a valid reason, I submitted another request. But, this time I did not took the service request number. And bank again closed the same. However, this time I am not able to trace the Service request. For the third time I requested again and this time I noted the service request number as well as I am forced to post on the Consumer Court forum as well. Since I have excellent experience in the past as well; I know I will get correct service. I should be specific that when I approached couple of other banks, all of them are of the opinion that ICICI Will make my life miserable for providing the Foreclosure letter and list of documents. While applying for Home loan as well I had a very bitter experience with ICICI. However, I do not have any evidence of the same now. Lets see how do ICICI Treat their consumers. My contact number is[protected]. Email ID: [protected]@gmail.com Service request 1> SR[protected] dated 14-Apr-2013 2> Not in my record 3>SR[protected] dated 22-Apr-2014

I had submitted the the tax saving bond for payment.The details are as under (1) bond holder no.[protected]certi no.170890 (2)bond holder no.[protected]certi no.26659 (3)bond holder no.[protected]certi no.26660 (4)bond holder no.[protected]certi no.19334. Application submitted on 25 Feb 2014, but till the date i had not heard any thing from your bank. I request you to make payment of the bond as above as I am in urgent need of money for treatment of my wife.

Dear sir / madam,

This is to bring to your notice that a particular agency Siddhi business solutions has been harassing me for outstanding payment on my ICICI bank credit card.

I do not like the un-courteous way that they speak. They are absolutely not upto ICICI brand image.

They call on Sunday afternoon also which is not correct.

They have made it a one point agenda to harass people.

There are sometimes when timely payments are not made.

Their details are as under:

Sandeep Sharma is 1 person I could get the name of. Others don’t tell their names and also do not tell which agency they are calling from.

Numbers:

1. [protected]
2. [protected]
3. [protected]
4. [protected]
5. [protected]

Please note, ICICI is not going to retain customers but lose them if this is they way their customers are treated. Please look into my records. I am long standing customer and more or less regular on payments.

Shireesh

Hi, I am currently holding an ICICI bank credit card 4375********0006. When I have applied for credit card I was told by your representative that the annual fee will be waived off if you do a min. transaction of Rs.25, 000. But even after doing transaction of around 40, 000 they charged me the annual fee. When contacted their customer care they told me that the min. transaction required is Rs.50, 000 and not Rs.25, 000 as informed to me. I tried to explain them what I was told by their representative but they are not even bothered to listen. I even asked them to take a request for cancellation if you can't stick your words as I don't have faith in this bank any more. Today they only charged for annual fee, tomorrow they might starting charging for some other things. But they are not even ready to take request for that as well. Kindly help me in getting my money back and if required I am ready to give up this useless bank's card. Thanks Sailesh +[protected]

This is regarding-Service Reference Numbers SR[protected] and SR[protected]. I did not receive any update/progress from ICICI bank except asking for my cooperation. I do not know what kind of cooperation you are expecting from me after loss all my 6 and half years savings!!! I have already filed the FIR. I have the following points to highlight to you as well as to our Corporate Finance team as there is fault in ICICI BANK work process I believe. 1. The Fraud has been done from ICICI Bank to ICICI bank fraud accounts only! 2. It was the Bank's responsibility to reconfirm with me before the transaction and not informing after the Transaction. 3. When the account balance is going toward a negative (-2.5*****) balance, how come Bank can allow that transaction? 4. I blocked my accounts on 12th Morning, whereas the Linked FDs got auto-sweep on 12th later on and went to the Fraud account!???? 5. 4.52000 has been withdrawn from three accounts on a single day and Some has been withdrawn from the Branch itself and some ATM transaction of ICICI bank. Now if there is more than 50K transaction, PAN card and proper authorization I believe needed. There is ATM withdrawal Limit as well as Cash withdrawals policy. All the branches have CCTV also. I want to know when I would get back my hard earned money in my Account.

I have done a transaction in my ICICI Bank A/c no[protected]Saligramam Branch) to SBH Account number [protected](JawaharNagar Branch) dated 08/04/2014 through NEFT with following manners. Beneficiary Name: Sridhar N Beneficiary's account number: [protected] IFSC Code : SBIN0007582 Transaction Value Date: 08/04/2014 RBI Reference number:[protected] ICICI Bank RESPONSE IS We find your fund transfer through NEFT is successful.And they gave me RBI transaction reference. SBH BANK RESPONSE IS We have not yet received the fund. And we have no idea to track the transaction using the RBI reference number. How can i contact RBI using this reference. Any one can help me to track the transaction using this reference number. since transaction to till today the beneficiary did not receive amount I am not understanding that it is passed around 7 days and how more time banks will take to sort out this problem. I am very sad this type of banking. I request you to please help me on this issue

Dear Sir/Madam,

I Ganapathy.B & my ICICI bank credit card No.
[protected] is hacking some unknown Person fraudulent online transaction
done on 08.01.2014 in my credit card account. I have received an sms at 08:04
PM stating that there is a transaction of Flip Kart worth of Rs, 31, 500%.when I
was immediately call to customer care officer & informed to them & am
Not done this transaction & kindly block my credit card & stop the
transaction immediately like that i inform to customer care officer .Finally
they said don’t worry about this money within 7 working days Refund your money
& we issue a New credit card also like that they said & they
immediately issued a New credit card in 3 working days .But I wait for 7 days
they do not solve the in money problem . After 7 days Money issue they do not
solve. So that am Finally decided to complain a Cyber Crime Police Inspector of
Mr. K.Sudarshan Reddy File the FIR [FIR:11/2014[23.01.2014] A.P.P.M.Orders
470, 500 ] in Cyberabad near Gachibowli & Cyber crime police was find
out this fraudulent transactions is done in New Delhi some unknown person
his details Crime Branch Police only having. Kindly if the bank give a timeline,
cooperation & some of solution mean I will be a very happy in my life so
that my side also Crime branch police will investigating and full hope with
Cyber crime police will catch that fraudulent person soon and money also
recover soon back
kindly give a some of valuable solution for me & waiting for your replay..

Note:

Cyber crime
police investigation is going on but the bank not supporting me they are putting
late fee, service tax all this things, this transaction am not done & why
should i pay.

Thanks
& Kind Regards,

Ganapathy.B,

Voice:[protected]

Mail.Id,
[protected]@gmail.com.

Hi, I made a payment of Rs. 11, 311/- today Electricity bill for service#[protected] from eseva site. The transaction from ICICI netbanking was successful however I got the below error code. Could you pl provide more details on this and check for the resolution at the earliest Thanks, Ravi [protected]

Hi Team
I am having Salary account in ICICI from last 6.5 years and my account no. is[protected]. I was just checking my bank statement and got the shock because my account has been debited as SMAB Chgs-Jan14+Stax 43.26 i.e INR 393.26 and SMAB Chgs-Feb14+Stax 43.26 i.e INR 393.26. I don't have any mail informing about this MAB charges. I have no Information from ICICI. No call, no mail and no message. Now that I understand that ICICI bank has not informed me about change of balance system and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e."levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. This is really ridiculous as my money is deducted with out my notice. Thanks, Ambika Prasad Mahalik

Dear Sirs:
I feel sad in sharing with you that the esteemed organization like yours shows no sign of maturity when it comes to dealing with one of your regular customers.
I had been using ICICI Credit Card and if you go by my records you will see that I have been paying installments timely. It is not that I am refusing to pay the outstanding; all I need is some more time. I have passed through very rough time. It was almost like hell broke on me. I met with an accident and injured both my legs. I was admitted in Gangaram hospital of Delhi for almost 1.5 months, which resulted in loss of job. I had suffered physically, financially and mentally.
My luck landed me in Dubai, where I am trying to meet my ends. I am trying to lighten the burden of debts on my shoulders. There are several debts which I need to pay on priority basis or else I will have to repent big time. Hope you understand what I mean.
Sir, all I request you to show some kind of mercy on me. I need time till September to clear the amount I owe to you or else if you can and if there are possibilities, I am ready to pay the same amount in installments.
Also, I request you to please instruct your collection team to behave sanely for they have made my life miserable by giving me calls even at odd times. The agony does not end here, they have moved to that extent that they have called up at my present HR department and have placed my complained. This was something that I do not expect from organization like yours. I am not a fraud. All I have asked from your collection team is either time till September or permission to pay the outstanding amount in installments. Calling up to HR will result in tarnishing of my image and the consequences you can imagine. If I lose my job, and if I am render jobless how do you expect me to pay the debt then?
I did not want to name any one, but the trauma that I am facing everyday has become so unbearable that now even though I am not willing to but still I have to take the name of Mr. Ankur Singh, for he seems to very indifferent. He does not know how to talk. He has been using abusive language and has been terrifying me of dire outcomes. No organization trains their employees to behave rudely to their customers. He dare not use such language with any of your customers again as it might result in you losing your hold on customer base and that will present ugly face of ICICI Bank. I know it is his job that demands regular follow ups, but then there has to be tinge of humanity and sympathy; and way of dealing with your customer. What if any of you falls in the place and see the same time that I had seen? Just think. After all we all are human beings and there are thick and thin days in our lives.
To conclude I just want you to consider my plea of either providing me time till the month of September 2014 or permit me to pay the amount in installments.
Hoping for some empathy.
Thanks & regards,
ABHINAV CHATURVEDI
[protected]

Hi, I am having a salary bank account in ICICI Ashram road branch from last one and half years and my account no. is[protected] My contact number is : [protected] I was just checking my bank statement and got the shock of my life. My account has been debited by MAB charges thrice in last 3 months. 26/12/2013 SMAB Chgs-Nov13+Stax 43.26 393.26 16/01/2014 SMAB Chgs-Dec13+Stax 43.26 393.26 22/02/2014 SMAB Chgs-Jan14+Stax 43.26 393.26 I tried calling the Ashram road branch at[protected] / 4322. but there was no response. I don't have any mail informing about this MAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.

Dear Sir,

We had Current Account named Mahavir Agencies with A/c. No.[protected] with ICICI Bank Ltd. (Moti Khavdi Branch) since long time.
Every month our above a/c statement (Auto Generated) received via e-mail & courier also. But from November - 2013, we had not received any account statement via e-mail or courier. We had lodged our complain with ICICI Bank - Jamnagar Main Branch. But every month they told...

I made a recharge for my aircel number [protected] for Rs . 500 and for number [protected] for Rs. 100 both the amounts are deducted from ICICI Bank Account but no recharge has been made to these numbers.
The payment details are as follow for [protected]


Payment Id[protected]

Amount (Rs)INR 500.00 Date of Payment17/03/2014Payment StatusSuccess Payment Remarks0728