ICICI Bank Complaints & Reviews

Dear sir,

This is kindly inform you that i have finance my bike from icici bank Ltd. By the name of om Chand s/o late shri nand lal, r/o B-21 nehru vihar near timarpur Delhi-54 my vechile regn. No. DL-8s-AM-1046 make Bajaj model Discover 135cc. Still i am not get the Noc of Bike. It is warmly Requested pl be Send my NOC on the Same address as shown above. Contact No [protected]


Thanking you

OM Chand

on 21/06/2014 i got a call early in the moring from icici bank that i need to block my debit card coz some fraduluent transactions were made.i checked my inbox and saw seven texts seven trasactions were made and total amout debited was inr.32373.i rushed to icici bank and filled up a disputed form made a complaint at the nearest police station in bandra west mumbai.but the bank is not assuering me that the money will be credited back into my account or not. though it has happned coz of their negligence. kindly suggest what is the best way to handle the matter. thanks.

Hi sir,
THis is raghu, I dont have any icici credit card but recently i came to know that icici credit card no ([protected]) has been mapped to my name and they have been billing me since 2012 which i have not been informed. I came to know recently about this as my cibil score has been affected because of this reason. i dont have any icici credit card or used it any time i am not sure why they have mapped it to my account and why they have billed me and why they have not informed me about the bill. And i have called icici customer care for over 7 time time on jan 21st and spoken arount for 1 hour and they keep on transferring my call to other departments with out proper resolution and i ended up with empty balance in my phone. I even had experience that one of the representative cut the call intentionally. Please try to resolve this issue.
credit care no mapped to mu account : [protected]

Dear Sir, I am a regular customer of ICICI bank, am having a saving bank account in J.B. Nagar, Andheri (E) Branch. Account No.[protected]. Bank is deducting 393.26/- Rs per month as saying MAB charges which is wrongly deucted, please reverse this charges. Thanks naresh Bohra

I have called the Icici customer care of credit card regarding cancellation of my EMI request which i raised few days earlier. But after listening everything the representative cut the call. This happened twice today. Am damn irritated with the behaviour of these folks. Just wanted to know where i can complaint against these worst people.

I am J.V.S.Murty, S/B account no[protected].MAB charges of Rs393.26 were deducted from my account in the months March, April, May, and June2014, without any information by e mail or sms to me.when you are able to inform us when we draw money from ATM, why you can not inform us when MAB deductions are done every month.Why do'nt you alert when it is done for the first time.Please revert all MAB charges, as I was not communicated about monthly MAB ie, Rs10000/-.Earlie it was quartely.ieRs5000/-

ICICI Bank is the worst bank in India. They do not bother their customers. I will give them -100 number out of 100. Since last two hours I am calling on customer care number ([protected], all other numbers were told as invalid numbers). The call have been put on hold every time for long period with the remark that the executives are busy they will take your call soon. But they never picup the call. The battery of the mobile has been exhausted then I dialed by inserting charger. I have lost Rs. 128/- in calling. But all in vain. It is better to stop their working in finance sector and go to hell. I am very fed up and very soon I will close all my accounts and transactions with this ugly bank. I had problem that some one has fraudently debited Rs. 15, 965/- on 20.06.2014 from my account by cheque No.226164. Whereas, I have never issued the cheque of same amount. But I have no hope that you people can do any thing. It is better to quit the Bank. So I am not telling you the Account Number. If you people have any shame call me on my cell no. D.K.Gautam [protected]

Dear Sir, I lost my debit card and i submit the request for new debit card.after two one months.During the time period i called so many times to Icici bank customer care. After all they offer me to upgrade my debit card .I agree to do say because they explain me some offer. They offered me that i shop from any mobile store then i will get discount of 1000 rupees but when i go for shop they asked cupen that I received from bank. But bank didnt given me any coupen.Now i feeling cheated by icici bank.Please tell me now who will give the mobile phone bill, mobile store visit bill.. And last but not least mental tension. Overall bad services by ICICI bank.I always trusted on the bank but now a days their quality is going bad day by day. Name -Naveen Yadav. Contact No. [protected]

dear sir/Madam, This is to inform you, i have taken a 2 Wheeler Loan a/c no. LTDEL[protected] on Year 2005, & ECS was done for the all EMI/Installments... Now I have checked my CIBL Report & found Rs 2457/- is pending on my this Loan Account.. & regarding this till date i have not received any information from bank side... & result of this it has much effected badly to my CIBL report... After calling ICICI bank call centre... now total overdue amount of this a/c is 7406/- Now i want to know who is responsible for this ? ...& why bank has not given any information/notice for the same..?? & why should i pay this amount.. Waiting for your positive reply Your customer V.S negi [protected]

I am a credit card holder of ICICI bank.the credit card no is [protected].

I am your sincere customer with regular payment before due date from last 6 years.

Earlier even if therewould have been delay in payment, the late fee charges were waived off by the bank.

Since I know that huge late fees charged by you I am now alerting your officers on duty regarding the same.

Recently there had been 3 incidences where I have alerted the ICICI bank staff regarding not charging/ waive off late fees since I was not having any mistake.

The ICICI Bhilai staff assured me for the same but did nothing. Now they are not lifting the phone calls.

Recently in the month of May 2014 I didnot recieve the credit card statement till 06.05.2014. the statement is normally recieved on 24.04.2014 by email.

I wrote to [protected]@icicibank.com for nonreciept of statement on 06.05.2014.

They replied on 06.05.2014 that

This is a system generated e-mail. Please do not reply to it.

This e-mail address is not set up to receive incoming e-mails and therefore we will not be able to respond to your queries.

If you need assistance you may:
(1) Log in to your account online and write to us through Accounts Manager
(2) Visit the 'Email Us' link at www.icicibank.com to send us an e-mail or
(3) Call our 24-hour Customer Care.
mailAutoReplyTimeout: 0

I then contacted customer care and requested for duplicate statement. (as there is no provision for your request only statements favorable to ICICI Bank are available on the customer care ) You can not putup your view.

they replied on 07.05.2014--

Dear Customer,

Request Number:SR[protected]

Type of query: Statement not received

Resolution: Your request has been accepted. The Duplicate Statement will be delivered to your registered email ID within 24 hrs.

Please note: This is a system-generated e-mail please do not reply.

Sincerely,
Customer Service Team.
ICICI Bank Limited.

I recieved the statement by email on 08.05.2014.
I submitted a cheque on same day ie 08.05.2014 to ICICI bank Bhilai Branch which they asked me to put in the drop box and they will take care. I have told them the whole story and that I should not be charged late fees in the next month.

I wrote to customer care on 08.05.2014 which no one responded.

I am holder of creditcard no [protected]. I was not sent the monthly statement by ICICI (through email or by post)for the month of April 2014 till 6th of May. Since I didnot recieve monthly credit card statement, I requested for the same which was sent to me on 8th May by email. I submitted the cheque on same day ie 8th May in drop box. The intimation of reciept of the cheque was given to me on 20th May by email. This indicates that I shall be charged with huge late fees in the comming month statement. May please look into for not charging me the late fees as I was not at fault.

on 20.05.2014 I got an email that
Dear Customer May 20, 2014


We have received your cheque no. 931873 of Rs. 33390 for ICICI Bank Credit Card Account 5176 XXXX XXXX 3007 on May 19, 2014. Payment subject to realisation.

Sincerely,
ICICI Bank Credit Cards Team.

Despite of my alerting the customer care persons and the bank staff as usual in the next bank statement I was mercilessly charged with late fees

Details Transaction Amount
16/05/2014 Late Payment Fee 700.00
16/05/2014 Service Tax 86.52
23/05/2014 Interest Charges 1, 716.10
23/05/2014 Service Tax 212.11

Total of Rs 2714.73

The statement was not sent to me by ICICI till 08.05.2014.
I submitted the cheque on same day.
ICICI cleared it on 19th may.
though I am not at fault I am being punished by charging late fees, card blocking without knowledge, misbehavior by the bank staff, long awiting and bad response from customer care, huge telephone bills for talking to customer care and huge mental stress.

When contacted to the branch regarding this they adviced to talk to customer care.

This is the third time since December 2013, that the late fees is charged and not returned for none of my mistake.

May please look into and do the needful.

The details of earlier latefees payments is not given here. the details are with

Mr. Sinha branch manager ICICI Bhilai (now transfered else where and not lifint the phone)
Mr Mishra Presently at ICICI bhilai branch.

May please look into and do the needful.

S V Nandanwar

Qr no 5,
Street No 18
Sector No 9
Bhilai 490001

Mobile no [protected]

From: Ritesh Pandey To: [protected]@icicibank.com Cc: Date: Fri, 20 Jun 2014 10:47:12 +0530 Subject: Dear Sir/Ma'am, I Ritesh Kumar Pandey, I have saving account in your bank since July 2012 at silvassa branch. Account No.[protected]. Branch : Silvassa I have a demat account since 2010 but from 2 years I didn't use this account. But my complaint is that those ICICI bank saving account which is used currently 2 years. They have not linked any demat and trading account. Without any intimation or any SMS, mail and phone. Available Balance: 1222 .04 Effective Available Balance: 670.04 But my problem is that my account not linked and other icici account how is this possible to deduct my 551 Rs. and transfer in my demat account this not fare I don’t need this deduction I want my many back in my saving account. Kindly do some thing waiting for your valuable response. Thanks & Regards Ritesh kumar Pandey [protected]

Dear sir,
I Pradeep sen holding ICICI bank credit card no [protected] every time new charges in credit card statement and new surprises they are telling sorry and doing same mistake again and again now icici bank put new charges in single day 25/4/ 14 in the name of AUTO DEBIT REVERSAL icici credit card department I need clarification in this matter why it happened ?Now i am fed up with you people every month new excuses new surprises really your credit card department harassing people and making fraud cases for money .Pls for god sake do you job properly and don't cheat us.And i already blocked my credit card i don't need this card anymore.And now icici recovery agent is harassing my family members in phone call and coming to home for money and i am out of India now iam help less .

AUTO DEBIT REVERSAL ON 25/4/2014?
1, 900 RS
3, 885 RS
4, 962 RS
4, 969 RS
8, 285 Rs
1135 TOTAL 25, 136 ( Twenty five thousand one hundred& thirty six)
Thanks

Pradeep Sen

I am holder of three credit cards of ICICI bank bearing no:[protected](Platinum)[protected](visa[protected]EMI)briefly i am holding these cards for the past 8 to 10 years and having a fair transaction without any problem, In the recent past that is since six months i was not getting the statement and after many complaints they started sending me the statement wherein i am surprised to see the late payment charges added for no fault of mine.Now collection office started coming to my door for collection and they insist for full payment. Now i request to take immediate action to reverse all the delay payment ( for which i am not responsible due to non receipt of statement) and forward fresh statement and i will arrange for clearing the dues immediately.this will keep me in good cordiality for the reason that i am sniormost customer of your bank
ramachandra h v., No.312, 5-B main III cross II block kalyan nagar Bangalore-560043
Phone[protected]

Dear Sir,

I am Gnanamuthu.J having Savings Account in your bank. My A/C Number is[protected] and my Customer ID is[protected]. My contact number is +91 [protected].

My account has been debited an amount of 393.26 rupees six times & 140.44 rupees one time within the duration of past 10 days. The total deducted amount is INR 2500. Why this much amount deducted? This is very huge amount for me.


I have attached the transactions details in the JPG format.

Please solve my problem immediately.

Thanks & Regards,
Gnanamuthu.J

I have converted my account to NRO on Dec-2013 which was supposed to be sorted in one month.I have submitted all the documents and the change to be done to my Indian address. The concerned team dispatched the debit card to the requested bank branch in Vishakapatnam in MVP colony.But now those people are giving me trouble to hand over the dispatch to my father and stating that i have to send a courier to my father with the permission to hand over the documents which i have done by sending a scanned document. I have been going through this crap from past 7 months just to hand over the debit card to my father. Its so frustrating that the services that I have been receiving as a NRI Customer which i realized that I had made a big mistake opening an account with you guys and even bigger mistake converting the savings account to a NRO account. I want you guys to talk to the bank manager of the MVP colony so that he hand overs the document to my father.

Dear Sir, I have to deposit 20, 000 amount at Okhla Phase-3 branch, New Delhi, I visited on 17 June 2014 at 4.30pm there is server down said by staff in cash teller. Again I visited 2 times on next day, one at 12.40pm and one 4.00pm both time same status said by cash teller. I don’t know why this branch open if there is no work going on by staff. Please reply me on [protected] or [protected]@gmail.com Thanks Dheeraj Kumar

I have submitted my Account Opening form along with all supporting documents to ICICI Bank, Chembur (E) branch. And they have promised that with in a week, account will be opened, Now its more than 40 days and my account has not been opened, When I am contacting them, they are telling that my application has already gone for processing so they cannot return documents. Most pathetic service by this Branch and I have not expected this type of service from ICICI Bank.

I biplab karmakar, presently serving at central government organisation under ministry of home affairs and posted at delhi. I have been applied credit card of renowed company i.E, icici, ist week of july'14 and submitted all supporting documents. As well as two times verification has also been done. But after that no information regarding the status of the card which i was applied for has not been received. Please confirm me that whether my card is ready or i am not permitted for any card. In this regard it is also mentioned here that i have also having an sbi international credit card which was given by sbi card. My phone number is [protected] / [protected]. My date of birth is 04.09.1967. Hope i am receive any answer from icici card section.

I got 15 times call from this numer [protected], some one mr. Patak calling from icici bank asking for soni. I told him lot's of time i don't know any soni but he calling continous to me. Behive very bad with me, wrong word used many times. He told he located at krol bagh branch in icici bank. Sir please do some thing in this case urgently.


Thanks

Sahil goyal

[protected]

Dear Sir,

I am Vidyasagar Laxmirajam Basa having Savings Account in your bank. My A/C Number is[protected] and Customer ID is[protected].

My account has been debited an amount of 393.26 rupees twice in a day and three times within the duration of three days. Why?

Why the bank deducting Minimum Account Balance charges three times every month since 15th April, 2014 till now?

What is the meaning of these transactions “MABChgs-Nov13+ST, MABChgs-Sep13+ST & MABChgs-Oct13+ST” in the second quarter of year 2014 when you have already deducted Minimum Account Balance charges for the month of December 2013 in the first quarter of the same year 2014?

How many times a bank can make deduction for Minimum Account Balance within three days duration?

In the month of May 2014 there are also three Minimum Account Balance charges deductions with remarks as “MABChgs-Nov12+ST” followed by “MABChgs-Apr14+STax“followed by “MABChgs-Dec12+ST”.

Wrong deduction has been done in the month of May 2014 for the month December 2014 which has been deducted in the month April 2014 and transaction is given as “MABChgs-Dec12+ST”.

How many times the bank deducts Minimum Account Balance charges for December 2012 in the months of April and May of the year 2014?

I have attached the transactions details in the word doc.

So, please solve my problem immediately.

Regards,
Vidyasagar Basa.