ICICI Bank Complaints & Reviews

Dear Sir, My father and mother has taken a gold loan in 2002 ain ICICI bank (Devikapuram Branch - Tamil Nadu). Now both are expired. We are 6 siblings (5 boys & 1 girl). We have pleged for Rs. 40000/- and settled all the balances with interest. Now the local branch manager is not giving back the jewel after submitting all the documents also. Please take my complain and take immediate action on Branch Manager. ICICI Bank Branch: Devikapuram 606902 Tiruvannamalai District - TamilNadu My Name: V. Vinoth, Mobile No. [protected] Chennai

SIR/MADAM KINDLY LOOK IN TO THE MATTER AS I RECD A PHONE CALL FROM UR BANK YESTERDAY PERSON TOLD ME THAT IM WAISTING MY TIME IN COMPLAINING ETC AS BANK WILL NOT REVERT MY FUNDS BACK ,PLEASE DO THE JUSTICE FOR MY 30000/- WHICH HAS BEEN DEBITED FRAUDLENTLY,BY BANKUCAN TAKE REF FROM MY COMPLAINT IN DEATAIL BY REF NO ISSUED BY BANK ,PLEASE DONT FORCE ME TO GO TO COURTS OR OMBUDSMAN FOR ALL THIS ,AND IN MEDIA ALSO, THANKING U URS FAITHFULLY NIRMAN MANCHANDA [protected] NM_RM @YAHOO,COM..

Please provide asDear all, Myself V. Muthukumaran owning a motor policy from ICICIL:-3001/73165700/01/000 for my Chevrolet beat car R.No-HR-51-AS-5979 at faridabad-Haryana. On 27.08.2013 I lodge a claim on my policy due to car accident and I surrender my vehicle to M/s Regent Automobiles for further work as directed by ICICIL. one day after I received a call from Mr. Prafulla Banu/[protected] and informed me that you claim shall be processed as dual claim, one for Bumper & metal part and other one is for car front glass. Really I don't understand that all the parts were damaged in the same incident, then why it requires dual claim process. This person Prafulla Banu has taken decision unilaterally and said that I can do like this only if you want you can proceed with dual claims else you can avail the claim only bumper & metal part and he did the second option with out considering my concerns. Still I am fighting with ICICL but there is no response. SO PLEASE DO NOT TAKE ICICIL INSURANCE FOR ANYTHING, YOU WILL DIE IF YOU TAKE ICICIL. Further I need necessary compensation for my Vehicle. Regards, V.Muthukumaran Mb.No:-[protected]. much information as possible...

One lady from ICICI called me and asked for the number of a person who was working under me for non payment of his Loan, I obliged and gave them the number i had, beleiving it was for a good cause and even send a message to the number asking him to call ICICI. Now ICICI calls me again and again to say his mobile is switched off, but I was able to send message to him. They talk rude and has no understanding of english, which is the medium I can talk in as I dont know Tamil. I asked them do you think I will get any commission or get paid from ICICI for trying to retrieve any unpaid amount from whom they have given loan to. The girl I talked to does not even have the basic decency to pass the call to her manager even after being asked. After a number of calls they are still harassing me. Looks like I have to pay for someone elses non-payment of debt or trying to help them.

I asked them how they got my number for which the answer she gave was my company HR gave the number. I told them to get in touch with the HR and get the issue resolved. Not to contact me in this regard. For which she was very threatening on call saying that I know the director. I told her to get in touch with them as this has nothing to do with me.

The Person who called me was Viji ( Telecaller from ICICI ) - [protected]
The Number she gave to contact her was [protected]

Dear Sir/ Madam, I k.thribhneswar reddy having a saving icici account in your bank at anantapur branch, andhra pradesh. My account no. is[protected]. Already i give a complaint to this issue and that problem is closed and reverse detected amount in my account. But today i deposited 6000 rs/- in my account myself, But same problem is occurred. You have deducted 169 rs (ANW-Chrgs :150 S-Tax :19). whats the problem i dont know every time i deposit the amount same problem was occurred. what should i do now, i deposited monthly 4 to 6 times in other branches.how many times i pay anw charges. So please do take correct action against this deduction and deposit the deducted money as soon as possible provide as much information as possible...

Dear ICICI Bank, My name is Gaurav Makhija. On 8-8-2013 , I was required to make a NEFT Transfer of Rs. 50,000 to ICICI Bank account . But we entered wrongly the beneficiary A/c No. as[protected] instead of[protected] Debit A.c No. [protected] Name : Mmatha Sales Agencies Date of Tran :[protected] Amount : Rs.50,000/- UTR No. : BKIDN[protected] Beneficiary A/c No.[protected]Correct A/c No.) Name : Reshma Sunil Khatri As you understand this is a human error and me and my bank have been contacting ICICI Bank for the same since a month now. A Financial Institution is known for the security of our funds. I have been trying to contact the bank since so many days to get my money back but no proper response from any one. Its been almost a month now. I am a business man and 50,000 is not a small amount. This delay is just blocking my money and affecting my business. I have had the worst experience with ICICI Bank. I just keep calling and mailing but no proper response from any one. Is the cost of mistyping a digit too expensive with ICICI Bank? I've heard about customer service deteriorating these days but couldn't believe unless I experienced it. I hope this issue gets resolved as soon as possible. Looking forward for a positive response ASAP. Gaurav Makhija Phone no. [protected]

I tried to take Rs.700/- from Lakshmi Vilas bank ATM, Nungambakkam with using my ICICI debit card. But one message came like Unable to Process. Other than that, no receipt or cash came. but my account got debited with Rs.720/-. It was on 31.8.2013. Then Rs.720/- credited to my account on behalf of that transaction on 2.9.2013. And again Rs.700/- got debited on 3.9.2013 on behalf of the same transaction. Withdrawals Deposit Available Balance 31/08/2013 31/08/2013 NFS/CASH WDL/31-08-13/Fee Rs17.80 ST Rs2.20 720.00 8,214.00 31/08/2013 31/08/2013 NFS/WDL RVSL/31-08-13/[protected] 720.00 3,414.00 03/09/2013 03/09/2013 NFS WDL TXN 6370 DT 31.08.13 700.00 2,630.00

Hello ICICI Bank NRI Services, I'm frequently observing that in recent days that you are just updating only the fixed rupee transfer rate but not the indicative rate. Normally you use to update the indicative rate very first and the fixed rupee rate used to be lower than the indicative rate. Today's actual USD/INR exchange rate is 67.93 (03-Sep-2013), but your indicative rates are still showing 65.98 level. Almost Rs. 1.95 for each USD!. Also could you please explain the way you calculate the indicative rates. I always feel cheated whenever my money credited to my India account with more than 1 Rs. less than the actual exchange rate (that is in % wise, more than 2-3%. Annualized 24-36%). Is the indicative rate calculation is according to any govt regulation?. Please confirm. Thanks an Regards, Hari.

sir, My user id is N251728 .Recently i have downloaded odin for equity trading earlier my two banks ie; citibank and icici bank were linked to my religare trading account.But in this new format only my icici bank is showing mapped in for my transaction.Request also to link my citibank account as earlier 2) please update my REGISTERED email id AND CONTACT NUMBERS EMAIL ID [protected]@rediffmail.com MY MOBILE NO. [protected] LANDLINE NO. [protected] BHARTI SHARMA N251728 .

Dear Sir/madam, GIFT CARD NO: [protected](ICICI-BANK) issued me in the year 2009 having 3 years validity by my organisation (OIL INDIA LIMITED).Due to deeply disturbancesof my spouse and parent serious illness for last 4 years i for get to proper use of the gift card and few days ago I came to know from my spouse that the card has been misplaced some where at my residence. While going on inquiry at your customer care center over phone , it was made blocked due to its invalidation. However , I HAVE NOTHING TO SAY MORE DUE TO MY FORGOT NESS . Considering as to err is human, if you kindly come to help me to issue a fresh valid card against the original one I WILL BE HIGHLY OBLIGED YOU FOR THE SAME.

Dear Sirs, Pls. note that in the month of Feb-2013, I applied for ICICI bank (Visa Coral). on 06-Mar-2013 at 12:40 PM, when I was having lunch in my office canteen, I received SMS that a transaction happened on my credit card in foreign currency for some unknown seller. At 12:46 PM (within 6 minutes of transaction), I reported the same to ICICI bank helpline. They informed that multiple transactions are happening for the same. I informed all are fraud transactions. Hence they blocked the card. On the other they informed that 1 transaction was successful. I informed that none of these transactions were done by me but very poor response received from ICICI bank. They informed that since 3D secure transaction happened, hence I will be required to pay. No other support was provided. When I searched on various websites, noted that many similar issues happened during that period. After checking ICICI bank website, I found that CARMEMBER DISPUTE FORM is available. I filled the same and send to their Mumbai Office (as per address mentioned on Form) but till date NO RESPONSE IS RECEIVED. Also as advised by ICICI bank, I have given a written complaint to Police Station near to my home. On the other hand, near to this, similar problem happened with CITIBANK but they resolved the issue within 10 days. Is rule different from Bank to Bank? Also I feel ICICI bank staff must be involved in this act. Otherwise it is not possible than online transaction happen on my credit card without my knowledge (I am experienced card holder from many years and take all precautions as per advice of Banks) What is RBU guidelines for the same? Pls. reply on my CDF form submitted to you through speed post. Regards, Nikhil Gour [protected]. Delhi.

Dear, Sir/Mam. Its more over 2 month of this isse plz sort out this matter ASAP I went to ICICI bank Mr. Om Rathi is least concern about this matter and one more manager in ICICI bank Chincholi Bandar Malad West Mumbai, they just shake there head and says no to me for any and every question i asked them, They even said that you do not need to come in ICICI bank and ICICI senior will get in touch with me. My question to ICICI bank Mr. Om Rathi is what i suppose to do now? Should i forget my money? Is this the way Bank works? If you are doing this to me then i can understand what is the position of Ordinary guy from village who cant come to mumbai or write. This is the mail below sent 2 months back still no appropriate action against the fraud and even police is not writing FIR so now where to go. Hi, Sir, Mam, I have transfer 3 lakhs rs in my brother ac from axis bank ac no. [protected] saving ac 2 lakhs on 29 may 1 lakhs on 29 may My brother Name is Mukesh Anand he have his ac in icici bank and hi ac number is[protected] but due to mistake i have his ac number[protected] instead of 3 written 8 and the money deducted from my ac and on 30th may its come to my ac only 1 lkahs rs and rest 2 lakh rs still not got both the bank are not excepting there fault and sending me to icici and axis bank daily so my humble request is to kindly look into this matter. when i want to ask icici bank they said money is withdrawal from Mr Snehal Ramesh Kanekar. My question is how can he only take 2 lakhs rs and bank refunded 1 lakhs to me he can take all 3 lakhs rs. plz sort out this issue

UNWANTED CHARGES FED UP MAILING EACH AND EVERY TIME!

i have a zero balance account for more 8years in icici bank linked with a demat account....suddenly icici charging me unwanted each and every time if i took cash from my account.....!s i called and made a complaint regarding this and they accepted its zero balance account and they reverted the charges.....on friday i transferred Rs.5000 to my friends account so i gone next day to deposit Rs.5000 in pammal branch......They said they will charge me if i deposit in other branch and told me to deposit on 2nd of september....so i deposited 14000 today in pammal branch but they charged me Rs.420 saying below Rs.10,000....i never ever received any mail or msg from ICICI that i should maintain Rs.10,000 in my ZERO BALANCE account....Till opening they are telling one thing and after opening they are charging.....What i find is icici giving salary to icici employees by charging unwanted from the customers and cheating customers......illiterate people are don't know how to communicate so they simply leaving it and icici bank taking more advantage in cheating customers....

I need my money back....Rs.420 is not a easy money to earn.....my account is zero balance account....
D.Deshakumar
a/c.[protected]
T.nagar Branch....
Mob.No.[protected] /[protected]

The Following are the details of complains made with ICICI Bank REMINDER-4 Ref:- JLLRN/P/558134/20683/[protected] Dear Ashok Kumar Reddy With reference above delay in renewal of the above loan account no, you/your bank given to me Loan Recall notice in which there are no any reference of CUST ID. I would like to talk you with above reference, I have paid the all amount due on the loan account no[protected] and now you are forging the things to dilute my issue and make to justified you and your ICICI Bank act to liquidate the gold ornament of customer vide above reference by way of not certifying the quality of gold ornament "Its proved that you damaged our gold ornament quality". Also you are not issuing us the closer certificate "Its shows in future you will start harassing me", in the same way, such as you have forge a new customer ID (vide reference- 0616/21185/1-1/RETAIL/PAT_AAPOST/08-2013) when I will raised my issue on dated 24/08/2013 after giving you/your bank the final payment but you have sleep since 17/12/2013 and never informed me that sir you have taken two gold loan and I have created a customer ID and for your knowledge I will teat you in any manner while you will make the payment on CUST ID. With the all above fact brings you and your ICICI bank under doubts of your fair and transparent act. So you have to make the payment of my gold ornament under liquidated damage of my gold ornament for the period since I have made the payment under the gold account no[protected] and at the time when you will return my gold ornament with the certificate of quality of gold ornament which I was kept in your bank on the time taking of credit from your bank voice-versa vide ref JLLRN/P/558134/20683/[protected], you are making robbery with customer. Please clear your stand immediately so that I can move to banking Ombudsman, Consumer Court, World Wide Web and in the media. As the RBI has given me in the writing that if bank fails to resolve your issue, you enclosed all issue and sent to banking Ombudsman RBI Patna. You have and have to come on first - certification of gold ornament, second-issuing gold account closer certificate, third- making of payment for liquidity damaged of our gold ornament and daring act done by your bank and bank officials. Thanking you S.K.Singh From: "Head Service Quality" <[protected]@icicibank.com> Sent: Fri, 30 Aug 2013 18:38:31 To: "singh sk" <singh.[protected]@rediffmail.com> Subject: Re: 'ICICICARE=[protected]' Dear Mr. Singh, We acknowledge the receipt of your e-mail of August 23, 2013 addressed to Head Service Quality regarding your Current Account[protected]. As per our telephonic conversation of August 30, 2013, we understand that you had taken two Jewel Loans from the bank under the same Cust ID level vide Current Accounts[protected] and[protected]. We understand that you had cleared the entire outstanding amount of the Current Account[protected]. However, there is an outstanding balance of Rs. 3,84,960.00 in your Current Account[protected]. We would like to confirm that we will be able to issue "No Due Certiificate" only when there is nil outstanding at the Cust ID level. With reference to your query regarding feedback on the branch officials, we thank you for the feedback and assure you that we will take all necessary measures to ensure that you always receive the best-in-class service. We want you to enjoy a totally hassle-free and pleasant banking experience every time you interact with us, without exception. We consider it a privilege to have you as our customer. We are sure you will continue to extend your strong support to our services. We affirm that ICICI Bank acts at all times in good faith, with diligence and without any intent prejudicial to the interests of its customers. Sincerely, Ashok Kumar Reddy Office of Head Service Quality CONFIDENTIALITY INFORMATION AND DISCLAIMER This e-mail message may contain confidential, proprietary or legally privileged information. The e-mail should not be accessed by anyone who is not the original intended recipient. If you have received this message erroneously, please delete it immediately and notify the sender. E-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, alteration, destruction, etc. Before opening any attachments, please check them for viruses and defects.The notice appended to our e-mails is not intended to prejudice the interests of our customers in any manner or to evade our responsibility for any act of omission or commission done with the endorsement of ICICI Bank Limited. -----Original Message----- From: singh sk (singh.[protected]@rediffmail.com) Date: Tuesday, August 27, 2013 09:27 PM To: [protected]@icicibank.com ([protected]@icicibank.com); customer.[protected]@icicibank.com (customer.[protected]@icicibank.com) Cc: [protected]@rbi.org.in ([protected]@rbi.org.in) Subject: Fw: REMINDER-2 Dear Sir., Even after the lapsed of four days, you and your bank branch is too much negligence to resolve my issue. You have no any worry to resolve the customer issue. I will approach to local police with all details, which I have made with you for filing of FIR of diluting the quality of our gold ornament by ICICI Bank. Thanking you S.K.Singh From: "singh sk"<singh.[protected]@rediffmail.com> Sent: Tue, 27 Aug 2013 07:28:25 To: "Head Service Quality"<[protected]@icicibank.com>,"customer.[protected]@icicib...⇄ Cc: "[protected]@rbi.org.in"<[protected]@rbi.org.in> Subject: Re: 'ICICICARE=[protected]' Dear Sir On dated 26/08/2013 your Raja Bazar, Patna bank officer "Mukesh" was talked to me vide telephonic ([protected]) and he tried to dilute my like as I have raised to you. You have been once again requested you that please come on to issue of:- 1. Closer letter of our gold loan from your bank. 2. Certification of quantity and quality of Gold ornament. 3. Delayed in dispersals of gold ornament will compensated by you. Thanking you Best of Regard Sanjay Kumar Singh From: "Head Service Quality" <[protected]@icicibank.com> Sent: Mon, 26 Aug 2013 16:17:32 To: "singh sk" <singh.[protected]@rediffmail.com> Subject: Re: 'ICICICARE=[protected]' Dear Mr. Singh, We acknowledge the receipt of your e-mail of August 23, 2013 addressed to Head Service Quality regarding your Current Account[protected]. We have registered your complaint vide Service Reference Number SR[protected]. We understand that you have the following complaint: a. Unsatisfactory services from the branch staff. We are looking into the complaint and will revert to you on or before by August 28, 2013. Sincerely, Ashok Kumar Reddy Office of Head Service Quality CONFIDENTIALITY INFORMATION AND DISCLAIMER This e-mail message may contain confidential, proprietary or legally privileged information. The e-mail should not be accessed by anyone who is not the original intended recipient. If you have received this message erroneously, please delete it immediately and notify the sender. E-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, alteration, destruction, etc. Before opening any attachments, please check them for viruses and defects.The notice appended to our e-mails is not intended to prejudice the interests of our customers in any manner or to evade our responsibility for any act of omission or commission done with the endorsement of ICICI Bank Limited. -----Original Message----- From: singh sk (singh.[protected]@rediffmail.com) Date: Friday, August 23, 2013 03:57 PM To: [protected]@icicibank.com ([protected]@icicibank.com); customer.[protected]@icicibank.com (customer.[protected]@icicibank.com) Cc: [protected]@rbi.org.in ([protected]@rbi.org.in) Subject: Regarding gold loan To, The Nodal Officer ICICI Bank Ltd Bandra Kurla Complex Mumbai-400051 Sub:- Complain against the Gold Loan account No.[protected] of Raja Bazar branch, Patna. Dear Sir., I have took the gold loan from the Raja Bazar Branch, Patna of ICICI Bank. On dated 23.08.2013, I have deposited the all loan amount and ask to your branch manager to issue me the loan closer letter. He has refused to issue me the loan closing letter stating that I will check the facility, than I have said to him please check it now than he said I will not go for checking right now than I have asked when. Afterwards your branch Manager start misbehaving me. Now I coming to taking back of ornaments. your branch executive Mr. Kumar Manav. I asked them sir, in the acknowledgement your bank written that " This is to confirm that I, Mr/Ms ........................ have received the above mentioned gold ornaments after due verification and satisfaction of the quality and quantity. so how I will get satisfaction regarding the quality of our gold ornament which I have given during the periods of loan is same which I am going to receive now. He replied than sir please bring you your valuer for checking of quality. Then I have left gold ornaments with your branch. Sir Now it is requested you that till 24/08/2013, if you are not satisfying/issuing/ redress me on the following issue mentioned below 1. Closing letter for the loan by your branch manager and pardoning for his misbehave with me. 2. My satisfaction on gold ornament by your bank regarding quality and quantity. 3. Delay in dispersal of my gold ornament will caused and liquidity damage on ICICI Bank and ICICI bank has to be compensated. than I will raised my issue to higher level by questioning that shall RBI left the ICICI bank to do robbery with the consumer and why not RBI will suspend the ICICI bank credit facility. So it is requested you to resolve my issue till 24.08.2013. Thanking you. Sanjay Kumar Singh. Mob..[protected]

I had applied to ICICI bank for a home loan on 24th May with a specific request that I need the loan by 1st June as my installment payment was due at that time. I was promised the same by agent with a margin of 1-2 days. I submitted all required documents as suggested by bank representative (Mr. Vimlesh Tripathi) on the same day and my wife signed as a co-applicant on 27th May. I was told that I need to provide a cheque of INR 6197 towards administration fee which would be encashed once loan is reimbursed. In the first week of June I was told that my sanction letter was ready but I need to provide an additional document which is a permission to mortgage from HUDA. When I checked with HUDA I was told that they take at least 18 working days to provide such a document and in certain cases it's not even possible to provide the same. As getting the loan disbursed so late defied the purpose of loan I asked ICICI rep that I would like to withdraw the application as I was not aware about this document, I was told that this is not possible and also the cheque which was taken against administration fee was encashed. There are a few points which I'd like to raise here for your kind attention: 1. As initially I was told that me being a privillege banking customer, I don't need to pay any processing fee but in the end the cheque taken against administration fee (which was supposed to be cashed on loan disbursement) was cashed against processing fee. Isn't this unethical and breach of good faith? 2. As I already told ICICI rep that loan disbursed after a specific date isn't useful for me, isn't it his liability to make me aware about any documentation required from a third party which may take lots of time? 3. I was also told that I need to take an insurance cover for which extent and conditions would be discussed once my loan is processed but the sanction letter I got shows an insurance cover of INR 1Lac which is not sufficient for my purpose and was never discussed with me. Isn't this unethical on part of ICICI to take signatures from customers applying for a loan in good faith and then decide and provide a cover on their own for which I have to pay? I've already made representations to ICICI branch (Manager Mr. Sachin Satija), regional head (Mr. Abhishek Banarjee) and head of customer care but to my surprise everyone seems to be supporting this unethical behavior and is not bothered by the breach of trust going on here.

Dear Sir, I Ganesh Baban Shelke, have applied for ICICI chip credit card on 16 June 2013 but till date I have not received any updates regarding dispatch of card. Ten days before, I have received one call asking for credit card delivery but not communicated anything else. I have completed all the formalities like physical address confirmation, email confirmation etc. Your customer care numbers are also not helpful. Kindly update me the status of my credit card. Waiting for your favorable reply. In case of query, please contact. Thanks & Best regards, Ganesh Shelke [protected]

Sir ! I had booked Indian railway ticket through my icici credit card and same was cancelled on August 17,2013. But till today I have neither received mail nor sms of icici credit card division. So kindly confirm the related division to do all the need fulls. Thanking you, Yours Faithfully, R.L.Bhila.

I have taken a demat account with ICICI in 2011 and i was actively using this account in 2011 and 2012. When i took demat account, they offered me a savings account[protected] which they told it is a zero balance account. I have 70K invested in demat account and 4000 plus amount in Saving account from Nov-2012 till date. I have stopped doing day trading and not used this account for last 6-8 months and i see my saving account balance is 400 rs :( when i called ICICI custcare they are telling Min balance per month is 5000. nothing can be done! For any transaction they send SMS, why there were no SMS even after they deducted 400 per month for 8 months? It is pure cheating. This happens only with ICICI...

DEAR SIR, FATE OF TAX SAVING BOND-102003-TSB-ONE DETAILS: OPTION I FACE VALUE PER BOND Rs.5000/- ISSUE PRICE Rs.5000/- DEEMED DATE OF ALLOTMENT 15.12.2003 REDEMPTION DATE 15.12.2006 INTT.RATE 5.60% TAX BENEFIT U/S SEC 88 BOND HOLDER NO.[protected] CERTIFICATE NO.48395 NAME OF BOND HOLDER RAJIV KUMAR NO.OF BONDS SIX **6** DISTINCTIVE NO(S[protected] SCRIP CODE BSE 960873 NSE ICIBK1203 N1...

i observed 28 rs were deducted from my savings account twice despite of not using the card on any other bank ATMs and maintaning the account properly. When I google it, I saw many complaints lodged on different consumer portal. ICICI should start giving explanation to all the deductions they do apart from customer's knowledge.