ICICI Bank Complaints & Reviews

Deasr Sir,

This is related to a cheque issued by me to LIC india for a premium payment amounting to Rs.19142.30/-
cheque no 138415.But on Sep-06-2013 I received an sms from the bank that my cheque got dishonoured due to encoding/enlisting error and the amount mentioned was Rs.17142.30/- which according to my understanding has been misinterpreted from the cheque.

As a reason I had to pay Rs.125 as a fine to LIC India.

I have that cheque with clear figures written and could not find a justifiable reason for this cheque return.

I would be grateful if you can provide a resolution to this issue so that I can claim the fine amount from the Bank.

ICICI DEBIT CARD - Blocked Debit Card Dear sir, I am Goish Furtado simao,I am using your icici debit card nos [protected] Expired on 05/16. Few days ago, when I was trying to purchased vodafone card through online, suddenly it has been blocked and not accepting pin number. So please register my complaint and tell me, how to get it activated and by when it will be done. Thanks, Goish Furtado simao

I the undersigned, Mr. Mujeeb Khan credit card holder (credt card no.5xxxx6005) regret to inform that I am unhappy with the behavior of ICICI Bank consumer service staff. I am always prompt in making payments of the credit card. I recently issued a cheque, amounting to Rs.12,818 (rupees twelve thousand eight hundred and eighteen only) but on 16th September 2013, I received an SMS stating that the cheque has been returned. I contacted the customer service late night and they could not give me a proper reply. I contacted my bank viz. Corporation Bank, Mira Road branch and they informed me that no cheque was presented for encashment by ICICI Bank. Having got this details I contacted the customer service once again and I was connected to Archana, senior official who blankly refused to give me the reason for sending back the cheque. I mentioned to her that I had contacted my bank and they had shown me the computer where entries of cash / cheques deposited and credited were maintained. I further added that there was no mention of any cheque returned to ICICI Bank. I told her to mail me the details so that I could check where the problem lay but she refused to give me any details and added that she will not return the cheque. I warned her of approaching the consumer court with my grievance if she did not furnish me the complete details. Having known of your grievance cell I decided to bring the whole matter to your notice` I hope to hear from you at the earliest. Yours faithfully. Mujeeb Khan [protected]@yahoo.com

1. Reference my email massage dated 10 Sep 2013. (timing 12:37) to [protected]@gmail.com 2. I have not found any response of above subject . You are requested to solve my problem and help about my credit card current position .

Dear Team, I am writing this mail with a big pain. I am a previledged customer of your bank with Salary Account no:[protected] and Credit Card no:- [protected]. Against my credit card there was no default in payment ( at least on minimum due payment), no cheque bounce till May 2013. Last year,2012 July and Sept I have made two payments against my credit card on HDFC bank. Surprisingly both the cheque has not been presented in my bank for clearance. When I have enquired about this to your customer care they told that there was some wrong entry in the chq so it was not presented, instantly I have paid the amount in cash. Once I have paid through neft transfer but as it was not showing on your system I have paid again by cash and the payemnt on net banking followed by next day. So during that period there was only me who has cooperated with your bank in all the time on payment related issue. Since last December 2012, I have asked for the aforesaid two chqs to return me to clarify about the wrong entry I have done. I have send telephonically reminder repeatedly to your customer care but there was no response from your side. Due to this I have stopped payment since June 2013 and asked for the settlement of my card. Last month I have got call from your loacl ofiice, from Mr.John Xavier[protected] and also some other person([protected]) regarding some payment of 1900/- immediately( but I have told specifically for the settlement ikn 2/3 EMI). Now you have imposed lien on my Salary account on last week without informing me anything. I know you have the authority to do that to show your ledger balance updated. Now my question is that don't you have that much of courtesy to inform me ? If somebody is paying the minimum due amount regularly, without any default then he should be given some information regarding this matter. I will pay the minimum due amount of card of Rs.7580/- tomorrow. Now if I pay the amount,then you are taking 49% interset along with principal amount, after that how that LIEN is realistic ??? Hope I will get a solution from your end. My request is to withdraw the lien amount and then the rest due amount of my card will be paid in EMI. With regards ARUNAVA CHATTERJEE SAVINGS BANK NO:[protected] CREDIT CARD NO:- [protected]. MOBILE:- [protected]

Dear Sir I Ritesh Kumar Patro,Wz-552,A/4,First Floor, Naraiana village, New Delhi-28,beg to state that,on 02/04/2013,I hade received a call from Icici bank Chennai baranch,that a fraud purchase made on your card,by www.DIRECTSPORTESHOP.INTERNET, and it is made in foreghin currency,i.e in Rs.27766.71,which in not made by me. As I have opted to purchase in Indian currency, how the bank make payment in froeghin currency, and bank is also neither give any confirmation, or any call to me it is also a mistake from bank side, regarding this I have also lodged a FIR IN Delhi Patel Nagar police station, on i.e the diary no.57B,Dt:27/04/2013,6p.m. So lastly I request you please make enquiry regarding this purchase, and revert the same .

Hello, I am holding ICICI bank account, yesterday i checked my account and I saw that 28.09 rs had been debited from my account twice with follwing description "POSDEC CHG/28-08-13/0262/25ST3 ". could you please tell me what is this all about. Even i tried to get that explanation online there i found that you deduct this amount for swaping card above balance , something like that. i havent done that on that particular date. so please somebody call me on below mentioned number. I need explanation for this or else I ll try every possible way to get my money back. and i dont see one point, if such charges are there then why have u kept that hidden. why dont u make ppl aware of that. this is something ridiculus

Hi, I used by ICICI Debit card for $58.54 in USA and I was deducted Rs.10,072 from my Account. I can't imagine ICICI charging $1 = Rs.160. When I called ICICI Customer care, they don't have explanation either. Every poor customer service from ICICI. Regards Manikandan. [protected]@gmail.com

Dear Sir, My father and mother has taken a gold loan in 2002 ain ICICI bank (Devikapuram Branch - Tamil Nadu). Now both are expired. We are 6 siblings (5 boys & 1 girl). We have pleged for Rs. 40000/- and settled all the balances with interest. Now the local branch manager is not giving back the jewel after submitting all the documents also. Please take my complain and take immediate action on Branch Manager. ICICI Bank Branch: Devikapuram 606902 Tiruvannamalai District - TamilNadu My Name: V. Vinoth, Mobile No. [protected] Chennai

SIR/MADAM KINDLY LOOK IN TO THE MATTER AS I RECD A PHONE CALL FROM UR BANK YESTERDAY PERSON TOLD ME THAT IM WAISTING MY TIME IN COMPLAINING ETC AS BANK WILL NOT REVERT MY FUNDS BACK ,PLEASE DO THE JUSTICE FOR MY 30000/- WHICH HAS BEEN DEBITED FRAUDLENTLY,BY BANKUCAN TAKE REF FROM MY COMPLAINT IN DEATAIL BY REF NO ISSUED BY BANK ,PLEASE DONT FORCE ME TO GO TO COURTS OR OMBUDSMAN FOR ALL THIS ,AND IN MEDIA ALSO, THANKING U URS FAITHFULLY NIRMAN MANCHANDA [protected] NM_RM @YAHOO,COM..

Please provide asDear all, Myself V. Muthukumaran owning a motor policy from ICICIL:-3001/73165700/01/000 for my Chevrolet beat car R.No-HR-51-AS-5979 at faridabad-Haryana. On 27.08.2013 I lodge a claim on my policy due to car accident and I surrender my vehicle to M/s Regent Automobiles for further work as directed by ICICIL. one day after I received a call from Mr. Prafulla Banu/[protected] and informed me that you claim shall be processed as dual claim, one for Bumper & metal part and other one is for car front glass. Really I don't understand that all the parts were damaged in the same incident, then why it requires dual claim process. This person Prafulla Banu has taken decision unilaterally and said that I can do like this only if you want you can proceed with dual claims else you can avail the claim only bumper & metal part and he did the second option with out considering my concerns. Still I am fighting with ICICL but there is no response. SO PLEASE DO NOT TAKE ICICIL INSURANCE FOR ANYTHING, YOU WILL DIE IF YOU TAKE ICICIL. Further I need necessary compensation for my Vehicle. Regards, V.Muthukumaran Mb.No:-[protected]. much information as possible...

One lady from ICICI called me and asked for the number of a person who was working under me for non payment of his Loan, I obliged and gave them the number i had, beleiving it was for a good cause and even send a message to the number asking him to call ICICI. Now ICICI calls me again and again to say his mobile is switched off, but I was able to send message to him. They talk rude and has no understanding of english, which is the medium I can talk in as I dont know Tamil. I asked them do you think I will get any commission or get paid from ICICI for trying to retrieve any unpaid amount from whom they have given loan to. The girl I talked to does not even have the basic decency to pass the call to her manager even after being asked. After a number of calls they are still harassing me. Looks like I have to pay for someone elses non-payment of debt or trying to help them.

I asked them how they got my number for which the answer she gave was my company HR gave the number. I told them to get in touch with the HR and get the issue resolved. Not to contact me in this regard. For which she was very threatening on call saying that I know the director. I told her to get in touch with them as this has nothing to do with me.

The Person who called me was Viji ( Telecaller from ICICI ) - [protected]
The Number she gave to contact her was [protected]

Dear Sir/ Madam, I k.thribhneswar reddy having a saving icici account in your bank at anantapur branch, andhra pradesh. My account no. is[protected]. Already i give a complaint to this issue and that problem is closed and reverse detected amount in my account. But today i deposited 6000 rs/- in my account myself, But same problem is occurred. You have deducted 169 rs (ANW-Chrgs :150 S-Tax :19). whats the problem i dont know every time i deposit the amount same problem was occurred. what should i do now, i deposited monthly 4 to 6 times in other branches.how many times i pay anw charges. So please do take correct action against this deduction and deposit the deducted money as soon as possible provide as much information as possible...

Dear ICICI Bank, My name is Gaurav Makhija. On 8-8-2013 , I was required to make a NEFT Transfer of Rs. 50,000 to ICICI Bank account . But we entered wrongly the beneficiary A/c No. as[protected] instead of[protected] Debit A.c No. [protected] Name : Mmatha Sales Agencies Date of Tran :[protected] Amount : Rs.50,000/- UTR No. : BKIDN[protected] Beneficiary A/c No.[protected]Correct A/c No.) Name : Reshma Sunil Khatri As you understand this is a human error and me and my bank have been contacting ICICI Bank for the same since a month now. A Financial Institution is known for the security of our funds. I have been trying to contact the bank since so many days to get my money back but no proper response from any one. Its been almost a month now. I am a business man and 50,000 is not a small amount. This delay is just blocking my money and affecting my business. I have had the worst experience with ICICI Bank. I just keep calling and mailing but no proper response from any one. Is the cost of mistyping a digit too expensive with ICICI Bank? I've heard about customer service deteriorating these days but couldn't believe unless I experienced it. I hope this issue gets resolved as soon as possible. Looking forward for a positive response ASAP. Gaurav Makhija Phone no. [protected]

I tried to take Rs.700/- from Lakshmi Vilas bank ATM, Nungambakkam with using my ICICI debit card. But one message came like Unable to Process. Other than that, no receipt or cash came. but my account got debited with Rs.720/-. It was on 31.8.2013. Then Rs.720/- credited to my account on behalf of that transaction on 2.9.2013. And again Rs.700/- got debited on 3.9.2013 on behalf of the same transaction. Withdrawals Deposit Available Balance 31/08/2013 31/08/2013 NFS/CASH WDL/31-08-13/Fee Rs17.80 ST Rs2.20 720.00 8,214.00 31/08/2013 31/08/2013 NFS/WDL RVSL/31-08-13/[protected] 720.00 3,414.00 03/09/2013 03/09/2013 NFS WDL TXN 6370 DT 31.08.13 700.00 2,630.00

Hello ICICI Bank NRI Services, I'm frequently observing that in recent days that you are just updating only the fixed rupee transfer rate but not the indicative rate. Normally you use to update the indicative rate very first and the fixed rupee rate used to be lower than the indicative rate. Today's actual USD/INR exchange rate is 67.93 (03-Sep-2013), but your indicative rates are still showing 65.98 level. Almost Rs. 1.95 for each USD!. Also could you please explain the way you calculate the indicative rates. I always feel cheated whenever my money credited to my India account with more than 1 Rs. less than the actual exchange rate (that is in % wise, more than 2-3%. Annualized 24-36%). Is the indicative rate calculation is according to any govt regulation?. Please confirm. Thanks an Regards, Hari.

sir, My user id is N251728 .Recently i have downloaded odin for equity trading earlier my two banks ie; citibank and icici bank were linked to my religare trading account.But in this new format only my icici bank is showing mapped in for my transaction.Request also to link my citibank account as earlier 2) please update my REGISTERED email id AND CONTACT NUMBERS EMAIL ID [protected]@rediffmail.com MY MOBILE NO. [protected] LANDLINE NO. [protected] BHARTI SHARMA N251728 .

Dear Sir/madam, GIFT CARD NO: [protected](ICICI-BANK) issued me in the year 2009 having 3 years validity by my organisation (OIL INDIA LIMITED).Due to deeply disturbancesof my spouse and parent serious illness for last 4 years i for get to proper use of the gift card and few days ago I came to know from my spouse that the card has been misplaced some where at my residence. While going on inquiry at your customer care center over phone , it was made blocked due to its invalidation. However , I HAVE NOTHING TO SAY MORE DUE TO MY FORGOT NESS . Considering as to err is human, if you kindly come to help me to issue a fresh valid card against the original one I WILL BE HIGHLY OBLIGED YOU FOR THE SAME.

Dear Sirs, Pls. note that in the month of Feb-2013, I applied for ICICI bank (Visa Coral). on 06-Mar-2013 at 12:40 PM, when I was having lunch in my office canteen, I received SMS that a transaction happened on my credit card in foreign currency for some unknown seller. At 12:46 PM (within 6 minutes of transaction), I reported the same to ICICI bank helpline. They informed that multiple transactions are happening for the same. I informed all are fraud transactions. Hence they blocked the card. On the other they informed that 1 transaction was successful. I informed that none of these transactions were done by me but very poor response received from ICICI bank. They informed that since 3D secure transaction happened, hence I will be required to pay. No other support was provided. When I searched on various websites, noted that many similar issues happened during that period. After checking ICICI bank website, I found that CARMEMBER DISPUTE FORM is available. I filled the same and send to their Mumbai Office (as per address mentioned on Form) but till date NO RESPONSE IS RECEIVED. Also as advised by ICICI bank, I have given a written complaint to Police Station near to my home. On the other hand, near to this, similar problem happened with CITIBANK but they resolved the issue within 10 days. Is rule different from Bank to Bank? Also I feel ICICI bank staff must be involved in this act. Otherwise it is not possible than online transaction happen on my credit card without my knowledge (I am experienced card holder from many years and take all precautions as per advice of Banks) What is RBU guidelines for the same? Pls. reply on my CDF form submitted to you through speed post. Regards, Nikhil Gour [protected]. Delhi.

Dear, Sir/Mam. Its more over 2 month of this isse plz sort out this matter ASAP I went to ICICI bank Mr. Om Rathi is least concern about this matter and one more manager in ICICI bank Chincholi Bandar Malad West Mumbai, they just shake there head and says no to me for any and every question i asked them, They even said that you do not need to come in ICICI bank and ICICI senior will get in touch with me. My question to ICICI bank Mr. Om Rathi is what i suppose to do now? Should i forget my money? Is this the way Bank works? If you are doing this to me then i can understand what is the position of Ordinary guy from village who cant come to mumbai or write. This is the mail below sent 2 months back still no appropriate action against the fraud and even police is not writing FIR so now where to go. Hi, Sir, Mam, I have transfer 3 lakhs rs in my brother ac from axis bank ac no. [protected] saving ac 2 lakhs on 29 may 1 lakhs on 29 may My brother Name is Mukesh Anand he have his ac in icici bank and hi ac number is[protected] but due to mistake i have his ac number[protected] instead of 3 written 8 and the money deducted from my ac and on 30th may its come to my ac only 1 lkahs rs and rest 2 lakh rs still not got both the bank are not excepting there fault and sending me to icici and axis bank daily so my humble request is to kindly look into this matter. when i want to ask icici bank they said money is withdrawal from Mr Snehal Ramesh Kanekar. My question is how can he only take 2 lakhs rs and bank refunded 1 lakhs to me he can take all 3 lakhs rs. plz sort out this issue