ICICI Bank Complaints & Reviews

Dear Sir, I have worked for ICICI Bank from May 2007 to Dec 2010. As per my offer letter during my joining, it was mentioned that either i serve 90 days after resignation or pay short period served salary. I have resigned on 13th Dec 2010 with last working day as 24th dec 2010 and also informed to HR that they can take remaining short period salary amount from my salary account. I have taken many follow ups but still not received my relieving letter. After serving for 3 and half year, i am not receiving relieving letter. Request you to kindly look into matter. My details are as follow : Name : VISHAL DHAMSANIA, Emp Code : 160833. Mobile no. : [protected] Thanks & Regards, Vishal Dhamsania, [protected]

Hi,



I have an E-Broking account with ICICIDirect which I use on a regular basis. But since last 3-4 months I am getting too many marketing calls from ICICIDirect regarding recommendations etc. which I do not want. I want to be in DO NOT DISTURB mode and only for some genuine and serious action items like KYC/compliance requirements etc I like to be contacted.



Few examples:



1. Few months back a person names Jaskaran from ICICI Bank, Kolkata, Technopolis branch called me and wanted to meet me regarding nomination of my accounts. But when we met all he wanted to discuss is some ICICI Income Fund which is really frustrating.



2. Again few weeks back a gentleman called me and told my ICICIDirect account is idle for long and he wants to meet, in reality I have many SIPs active. Again these kind of calls for just getting attention are really not acceptable.



3. Recently I have started getting calls from ICICIDirect Laketown branch regarding some recommendatioins regarding my existing SIPs, though the intention may be good this time, I will prefer to use my own judgement.





Once more, I want to be in DO NOT DISTURB mode and only for some genuine and serious action items like KYC/compliance requirements etc I like to be contacted.



It will be great if you can ensure the same or I will be compelled to think of my Demat account to any other provider.



Regards,

Ahirjoy Biswas

I like to convey my dissatisfaction towards the ICICI iMobile bank as I would have lost more than Rs. 50 (two times) for activation of ICICI iMobile app. There is a big technical problem which has not been noticed on development of this software. there isn't any problem with GPRS for sure. It is being charged at 3 Rs per SMS sent but if it's not activated the money that we lost is credited to these Bankers. We poor customers loosing our money earned by hardworking and you bankers are getting richer and richer by such ridiculous strategies. Bank can use 10 digit number on which the msg can be sent. so at least we will be charged less for n number for msg sent for activation. Please refund/ credit me some amount so that I will try to activate again.

AUTO DEBITED EVEN THOUGH I PAID CASH... I am D.Deshakumar using icici credit card and my last due date is 20th August of every month....this month my amount due is Rs.18,585.37...i paid cash that is Rs.18,600 on 20th August 2013 around 3:00pm....but next day(21st august 2013) i got a message that Rs.3810 minimum amount has been auto debited from my savings account....So i called the icici customer care no. around 11:10am today(22nd august 2013) and spoke to a person called RAKESH....Rakesh don't know english at all and he never cleared my query and he itself transferred to the other department to block the card...I felt so funny n angry too.... Note: 1.I paid my due Rs.18,600 exactly on 20th august 2013 around 3pm. 2.Even after paying the due they took auto debited of Rs.3,810 on 21st august 2013. THEY MAIN THING IS I AM HAVING MINIMUM BALANCE IN MY SAVING ACCOUNT....AFTER AUTO DEBIT ICICI WILL CHARGE ME FOR KEEPING LOW BALANCE IN SAVINGS ACCOUNT.....SO MY AUTO DEBIT OF EXCESS AMOUNT THEY TOOK IS NOT AT ALL A PROBLEM BECAUSE I WILL USE IN MY CREDIT CARD AGAIN....BUT I REQUEST ICICI NOT TO CHARGE FOR MINIMUM BALANCE BECAUSE ITS NOT MY FAULT AND I PAID MY DUE EXACTLY ON THE LAST DATE.... Name : D.Deshakumar A/C No.:[protected] Mob.No.: [protected]

I have received my ICICI Bank HP Platinum Card which is not even 1 month old after getting written communication from Mr. Pradeep Gulia ICICI credit card department on 25th May, 2013 about the benefits of this cards as per attached document. But after I received card I checked on www.bookmyshow.com to book movie ticket and avail 1+1 free movie ticket offer (as mentioned in attachment), my request was declined. 1. Thereafter I called customer service centre on 29th June,2013 and had discussion with Mr. Tribhuvan who asked me to forward him that email which I received from ICICI bank. Then he gave me 48hrs time to respond back on my query. But after 1 week also I didn’t receive any call from him. 2. Then I again called on 8th Jul, 2013 but since he was not available so his colleague Ms. Shweta attended the call and asked me to forward email to her id and assured call back to me within 24hrs. 3. But I didn’t receive any call from ICICI bank in next 24hrs. 4. Then in the evening of 9th Jul, 2013 I again called back and registered my complaint. But on this day, Ms. Shweta was not present and I again had word with Mr. Tribhuvan who accepted that there has been misleading communication by ICICI bank personal before card issuance. He again told me to discuss internally and let me know the solution but after that I am unable to get in touch with him.

This is regaridng my wife's credit card issue with complaint id RE:'ICICICARE=[protected]' Urgent: Unauthorised transactions on credit card. She is in Germany and her card had been used by some one else to do a couple of transactions( thanks to the less limit she had) and exhausted her limit and left. These transactions appears to be in Russian currency. She is not aware of it immediately after the transactions since she left her phone in India since it would not work there properly. However, when she logged into check bill, she was shocked to see the bill amount and then immediately called the bank from Germany and they blocked the card. They said in 7 days she will be issued new card, which she is scared to use looking at the response from customer care she got for the complaint. They are not willing to take the dispute ahead stating that some 3D pin was used for transaction. We are not sure if it has been used or not so what ever may be the case, when the customer is requesting to deal them as unauthorised transactions, it should be bank's responsibility to listen to that and act accordingly in favor of customer. However, they are bluntly rejecting to help. Its right of their customer to raise a dispute and bank needs to resolve instead of simply saying we dont care as it has been compromised. On reading complaints on this thread, it appears that ICICI security is very weak and easily hackable. When the customer is already irritated with the transactions, ICICI tried their best to torture them to make rounds to police and all for complaining. Indian police system is known for lethargy in such issues and ICICI is trying to beat them on that count. We clearly mentioned that we will not pay for transactions we have not made and bank says we need to pay. Isn't is common sense for bank to stop payments and deal with merchant. I myself faced an issue once with HDFC Bank card but they handled it beautifully and did not ask me to go to police or something. They resolved it in favor of me too since its kind of a fraud deal made by other party. Bank asked them for proofs and when they did not get proper proofs they credited back the amount to card. However, ICICI is not only not willing to help us but also asking us to pay dues in time. Hope ICICI is listening and resolve the dispute.

Respected Sir/Madam, This is Praveen Kumar Chittibabu Privileged customer of ICICI bank Account number:[protected], working for CSC, Mepz Tambaram , Chennai I have opted for Plot loan and got sanctioned my loan tracking ID is 62021656. There after I have produced all required document on the property for Legal and technical valuation. I have also completed Orginal Document verification too. Every formalities where complted , but while issuing check from Credit team they said it would be given only to Sale deed owner and not Power of attorney. I have informed initially about this to Mr.Sukumar and he said check would be given to power holder if we have the receipt from power holder that the entire amount has been given to sale deed owner. I have produced the receipt also. But they were checking and checking after several couple of days and again they said DD would be given only to Sale deed owner and not Power of attorney. So with no option left I have processed with HDFC and got the loan processed and they have given the DD to Power holder name and the property got registered last week. So I would request ICICI to refund the Processing fees collected from me for the loan that I have opted. Please initiate the process as soon as possible. I have sent mail to three representatives n.[protected]@icicibank.com , m.[protected]@icicibank.com,[protected]@hotmail.com First mail on Jul 9, 2013 at 12:50 PM , Second mail Jul 15, 2013 at 7:24 PM , Third mail on Aug 13, 2013 at 11:37 AM I havent got any reply till now from anyone. Also sent a escalation mail to [protected]@icicibank.com Best regards Praveen +91-[protected]

i am a teacher. i already gave complaint to you. i got housing lone no LBDD[protected]. in the year 2004. ICICI lost my original document . RBI Chennai, Banking Ombudsman ([protected]@rbi.org.in)gave last date is august 15th. it passed august 15th still ICICI bank not give original document and recreated document. again and again they doing wrong things... 1.they never give any intimation or letter to us, vice ...compensation,recreation,deed closing,etc... 2.fraudulently they created as my address is 48,ashok nagar,dindigul.6. they sent letters to this address at July 7th. BUT my original address is 1/766,ponnagaram, natham road, dindigul.3 They know this,because hear only my house is built, also ICICI s/b account,ICICIhousing account are maintained this address. 3.i never use ICICI S/B account past 20 months. they deposited automatically 25,000 as (token???) compensation with out any intimation or apology letter to me. sir /mam , please kindly consider my case as early as possible to get back my original document and bulk amount of compensation. thanking you . MARTEEN DURAI RAJ.

Dear Sir/ Madam, I k.thribhneswar reddy having a saving icici account in your bank at anantapur branch, andhra pradesh. My account no. is[protected]. my friend deposited 3465rs. today from another branch. You have deducted 165rs(ANW-Chrgs :150 S-Tax :15). The guy who opened my account told me that till 50, 000rs if we deposit, there will be no charges and we can have no. of transactions from anywhere, but should be within India . So please do take correct action against this deduction and deposit the deducted money as soon as possible.

Sir,

I would like to draw your kind attention that I RAMMOHAN GUPTA , C/o SBI, SMECCC,CHETAK PURI GWALIOR M.P.(MY PRESENT ADDRESS) have purchased ICICI TAX SAVING BOND-022001-TSB of Rs. 10000/- i.e., 2 NO. of bonds 5000/- each on 03/05/2001, the details of particulars are given below

Bond Holder No.[protected] Certificate No. 117657 AND --58
Name(s) of Bond Holder - RAMMOHAN GUPTA
No. of Bonds - TWO (2)
Distinctive No. – 223967 AND --68
DEPOSITORY ISIN : INE005A088G1

SCRIP CODE BSE : 160625 NSE : ICICI0301 N1
Deemed Date of Allotment - 03/05/2001
Redemption Date - 22/03/2004
I regret to inform you that I have not received any information from ICICI about maturity of the bond, REASON IS MY FAULT- NOT TO ADVISE MY CHANGED ADDRESSES .captioned bonds were also misplaced ,which now I have got and are in my possession
I don't know the present status and want to get maturity amount with interest.pl inform the procedure

Thanks for your co-operation

Dear sir,
It is to inform you that myself Subhrakanta dhal having my Salary Account In icici bank , Jamshedpur A/C no.[protected] since 2011.
Sir i have applied for credit card from month of April this year at sakchi branch near Ms. Nitya sinha . I had completed all the formality And also submitted required document Asked by bank executive. But after 4 month still i am not receiving any credit card not getting any status from your bank executive.
Sir kindly do the needful action for the mentioned issue and give me the status.

Hello Sir,

On 27th July ICICI deducted 4500 from my account with description RVSL NFS TXN-4214 DT 13.06.13.
Yesterday ICICI deducted 28.09 rupees twice with description as POSDEC CHG/29-07-13/1504/25ST3.

I have tried to call Customer care several times which has cost me hundred bucks but no response from there.
This is a salary account .
This seems totally unfair and unprofessional from their side. I want my money back with proper explanation or i will have to file a complaint in district court.
I didn't expect such worse service from ICICI.
Please solve my issue .

We (me & ICICI Bank representative) negotiated on phone for the full & final settlement of dues in my credit card account.
We settled at Rs.45000/- (Rs. Forty five thousand only) in three equal installments of Rs.15000/- (Rs. Fifteen Thousand Each).Before i pay my first installment, i confirmed from their customer care office that if they have issued a letter for my full and final settlement & their answer was yes. So i paid my Rs.15000/- by cheque, which was debited from my bank account next day.
After two days i received a call from their representative, he told me that the amount which i paid cannot be considered as a part of full & final settlement as due principle amount is higher & i have to re negotiate by visiting their office otherwise this will create problems in my home loan (from the icici bank)whenever i make my final payment for home loan if i don't re negotiate as the credit card & home loan taken from the same bank.
I hope you have understood my problem & expecting help from yourself.
Thanking you

Regards.
BALJIT SINGH.
Ph. no. [protected]

Hi there,

I was trying to do one transaction but the payment was declined due to insufficient amount.

Now my account has been charged with 28.09 rs for this reason.

Can you please let me know the proper reason that why I have been charged for this.

Regards

Rahul Gupta
Mobile: +91 (0) [protected]

This is to inform you that I Rajat Dhar A/c. no.[protected] at ICICI Bank and I given a request for a cheque book on 08.08.2013 at ICICI Bank Jharsuguda Branch at Orissa Branch Code is 0468 and on 12th August I have received a SMS form Bank that they are already the cheque book at the said bank but till date I have not received the said cheque book and this is very urgent for me.

Hence you are requested to please inform me that the real fact of this matter.

Thanks

Rajat Dhar

[protected]

Hi,

I am having salary account with ICICI bank (Aluva Branch,Kerala)for more than 6 years.I have applied credit card more than 3 times and never heard back from them.i feel like cheating as i didn't get a rejection reason.can i get the reason for this?

Regards,
Arun
[protected]

Hi,

I have an ICICI Bank account for the past 5 years. I was supposed to swipe Rs. 200/- for filling petrol for my car. By mistake they swiped Rs. 300/- instead Rs. 200/-. I had balance of Rs. 294/-. They said the transaction has declined for Rs. 300/-. I told him to swipe Rs.200 once again. Second time he swiped for Rs. 200/- it has accepted and deducted Rs. 200- from my account. After 2 days ICICI bank has deducted some charges as usual for petrol filling. After 5 days they have deducted Rs. 28.09/- from account automatically. I have called customer care and narrated about what has really happened. They simply told me that they will deduct some amount for declined transaction also. which is shocking for me. So, be aware of our private banks and let us not lose our money to them. If anyone made mistake also we will be in trouble.

Always government banks are safe and our money is also safe.

Hence forth, i have decided not to do any transaction from ICICI Bank debit cards. I always transfer my salary amount to SBI bank once it has credited.

Please don't trust foreign banks.

Thanks & Regards,
SENTHIL KUMAR V
[protected]

Hi, My Name is saimithru, I hold a ICICI account at Karimnagar branch,Andhra pradesh,custmer id:[protected], they have charged me 28rs twice stating
13/08/2013 POSDEC CHG/03-07-13/0971/25ST3 DR INR 28.09
13/08/2013 POSDEC CHG/03-07-13/0971/25ST3 DR INR 28.09
...i need a reason for this deduction ????

Dear sir,

I went to an ICICI ATM located in amalapada, angul, Orissa. I have with drawn amount from the ATM and went to deposit in SBI bank account. While depositing the cashier returned me one 500/- saying that it is a fake note and she crossed on the note as fake note. With that fake note i went to the ICICI main branch Angul, Orissa. I explained the whole mater and shown the ATM withdrawal receipt to the bank official. after hearing my problem he simply refused and said that it is impossible that, you can never get a fake note from our ATM and also said that we can't do any thing in this mater. I went out from the bank hopelessly.

So please help me regarding this mater.

Regards,
Jagan Mohan
Phone: +91- [protected],
email: jaganmohan.[protected]@gmail.com

I have received an email and a verification call for application applied a month ago with app reference. number[protected].

your Call center executives said only 7 working day to process the card, but there is no response from her,

So, Please let me know the current status of application applied.