ICICI Bank Complaints & Reviews

Hi,
Today I received a cash payment of Rs 1500. However a deduction with comment "ANW-Chrgs :150.00 S-Tax :1" took place and only Rs 1,331.46 got deposited. Please remit back the remaining Rs 168.54.

Account Number:[protected].
Branch: icici qutab plaza dlf phase 1 Gurgaon.

Transaction:
1 12/07/2013 By Cash :1500 ANW-Chrgs :150.00 S-Tax :1 CR INR 1,331.46



Thanks and Regards
Rahul
Mobile: [protected]

I am Prateek Khera and this is probably my 3rd mail (post 7 calls) to ICICI bank. You've done a good job repeatedly iterating that I have an amount of Rs.8569.38 pending towards ICICI credit card no.4477 XXXX XXXX 1007. Now for all the times that I received a mail/call in this context, all I have asked is a detailed bill of the pending amount and all i have been getting repeatedly is a pdf file of the first page of the bill. Now, my question to you is that how am I suppose to believe that the said amount is pending for payment if no one gives me the details.
So by simple logic application and presuming that the IQ of the people dealing with this matter from ICICI is slightly above the room temperature, I would again demand a DETAILED (itemized) bill of this account and I would be more than glad to pay, if need be.

Emial ID: [protected]@gmail.com

Prateek Khera
+91-[protected]

Hi,

Can a bank authorise a recovery agency to collect the dues after 6 years?//because i keep on receiving calls and went some body to home town during hard hours night 8.30 pm & thretening my parents by using abuse language, that they have some dues against me for a card which i stopped using 6 years back after i think i cleared the dues.
Since 6 years i did not get any billing statement, now this is surprise and when i asked for billing statement they sent

But the card number is not mine,
There is no purchasing information,
Just they put some money that bill simply,
they were misused my personal data by attaching with some what card number.

But i am reciving calls from various collection agents(Vizag, AP) regarding this to pay money simply for wrong card number, this is really irritating and harassing to me and my family.

Please guide me in finding the genuinity of these calls and how to proceed with them.

Regards,
Narasinga

Dear Team,
I wish to share with you my worst experience with ICICI Bank. Actually I want to do CFA Course this year only so that i have applied for Credit Card with ICICI Bank before three months ago. As in this course fee payment is must through Credit Card only so I was applied in ICICI Bank only. I though ICICI is the BEST ONE as I had really enjoying ICICI services from last eight years. BUT AS OF NOW I HAD NEITHER RECEIVE CREDIT CARD NOR EVEN KNEW ABOUT STATUS OF CREDIT CARD??
CALLED MANY TIMES FOR CREDIT CARD BUT ICICI BANK CREDIT CARD TEAM WAS ENJOYING THIS MOMENT.............
KINDLY TAKE SERIOUS ACTION FOR RETURNING MY DOCUMENTS ONLY AS NOW I HAD TO DROP THIS COURSE…
WAITING FOR YOUR FRUITFUL REVERT.

REGARDS
Vinod Dutt
[protected].

icici bank cust id[protected]

I opened a FD on[protected] 19/06/2013 with instance credit card till now i didnt got credit card.

Also i talked to ur cust care representative thet dont knw anything about it...Means they dont knw anything about Open FD with instant credit card"
I called on 11 july 2013..

1st call they transferred my call to cc department and the person i called didnt know anything...and he disconnected the call.I want some action to be taken against him.

And time I called again she was transferring my call to senior officer as she didnt knw anything abt it.

1st person didnt listened to twhat i said and told we dont know anything and you shoud visit icic1 bank for same.

That dumb guy thought that I want to apply for credit card...I told him hundred times its not that...I opened FD with which we get instant credit card...he never understood

same is the case with FD opened from my mom accounts[protected]...till now no credit card recieved

06/04/[protected]

Plz do not opt ever for a payment gateway from ICICI Bank for your transaction needs in an online environment the bank will bleed you to death.I have the most horrific times with there fraudulent services they will block your services without any notice and there executives like priyanka ganguly-Ph:[protected] will only give you lame excuses without any proof and all your payment will be fortified they charge very hefty approximately rs 35000 more than anyone else in the market for a payment gateway and as its from a bank you will trust them but actually they are doing fraudulent practices.i m moving consumers court against them and warn all of payment gateway seekers to be aware of this fraud company.ALSO there is no address mentioned in there website.

mohd rizwan

Hi, i am Hemanth.p, from bangalore one of my friend deposited rs.6100, & this is a 2nd transaction or cash deposit in this month for the first transaction they charge nothing & for 2nd deposit in the icici bank, they charged me anw charge of rs.150 + s.tax 19, i got deducted rs.169 per transaction if it so, if i transact more deposit they charge each rs.169 in the sense if i transact 10 times so 10x169=1690, the bank will give a annual...

I didnt opened the DEMAT account.Your branch fellows did some worst things and u have swallowed my money .Who allowed this bank in INDIA.Very very worst service as well decent robbers.Sucking the working class people money.I raised the complaints 7-8 times no response.I called to the customer care no response but call charges gone upto 50 Rs.I sent SMS no response.Fu...

I AM AN ICICI BANK SAVINGS ACCOUNT HOLDER (SALARY ACCOUNT). I WAS USING MY ATM CARD ON 03.06.13 IN DCB BANK (SOUTH CITY BRANCH) ATM COUNTER TO WITH DRAW CASH OF RS 500/- .
BUT I WAS UNABLE TO WITH DRAW CASH AS THE SYSTEM SHOWN THAT SORRY UNABLE TO DISPENSE CASH, BUT LATER ON THE ABOVE SAID AMOUNT WAS DEDUCTED FROM MY ACCOUNT, WHICH IS NOT RECOVERED YET.

HENCE, REQUESTED YOU TO DO THE NEEDFUL IN THIS REGARD TO RECOVER THE AMOUNT AS SOON AS POSSIBLE.

On 24th of june my friend had deposited 24, 500 inr into my icici bank account and at that night i have sent my friend to withdraw his amount from a non icici bank atm, i, e. Hfdc bank, k. H road branch, bangalore. As a matter o[censored]rgency and the lack of knowledge regarding the atm permissible amount to withdraw, he tried to withdraw 24, 000 at a time, which was a failure transaction and then after understanding his mistake, he tried to withdraw the amount in full figures (10000 inr) and atm machine persistently responded erratic, after several trials (Including around 5 failure transactions)

He successfully withdrew 24, 500 inr. As i am waiting for him at my desk i could observe the mail alerts which i am receiving on my official e-mail id, kindly check the altered e-mails screenshot for your reference : http://img826.imageshack.us/img826/3217/cgqs.jpg

If you have looked at the image, you can understand how erratically i have received the alerts, as an regular icici bank customer from 7 years i thought maybe this is some alert errors and ignored the available balance figure in the last alert guessing that if there is some error in my balance maybe it would be alright/or regain to the appropriate figure within 24 hours.

I have checked my balance next day in the icici website and from a non icici bank atm, the balance

Has gone to -2000 inr rough change, so i have made this complaint sr[protected] and i have clearly explained all the situation to icici customer care for they have promised that the issue would be

Olved within 7 days, noting my urgency. Now after 7 days even after my repetitive calls to icici

Customer care nothing happened, the customer care has been telling me "back-end team has been working on your issue" after 7 days i have called back icici customer care again to know the status and

Reversal of my money, when i got to speak to the customer care, they have told me the transactions

Occurred in hdfc bank atm was successful and hdfc bank have denied of any error related with the

Dispense of cash. Then, i had to ask the customer care what would have caused the alerts i have

Received go fully wrong figures and how does atm machine delivers the amount which is not even there

In my account? (When appropriate balance was around 5880 inr hdfc atm had dispensed 8000+ inr?), then the wisest icici customer care raised one more complaint which is escalation complaint

Sr[protected] and this complaint would make the actions happen within 24 hours, i mean to say they have promised the money reversal within 24 hours.

24 hours have passed and i can see my balance still in subtracted mode, so i have called the greatest

Icici customer care again to find out what made them to lie about "24 hours" promise, the customer

Care executive says "sir, it takes 17 more days to reverse your deducted amount", i have literally

Lost my mind, for the first fact the amount was deducted mistakenly and customer like me are taken

For granted when it comes to customer's money not the bank money. My card is blocked and i cannot use my account and the balance which i had been waiting to get reversed since 8 days had not returned after one more call with the customer care, this time the customer care executive says "we have inquired on only one of your 8000 rs transaction, there are two transactions with the same amount, this time i will register the complaint on the other transaction" this time the complaint number is : sr[protected], then my little mind asked myself, "how come they don't check all the transactions occurred on that night??", "how come the hdfc bank cannot check the atm cameras??", i understand there is a huge lack of common sense but this is outrageously stupid among these people when these people are maintaining such big financial corporations, and cannot promise good service to small time customer like me, how can they improve this nation? How can they provide service properly.

My 7 days waiting had been prolonged more 13 days and its as per the bank's wish i have no right to

Talk a person with my physical presence, who actually deals with this, i don't understand whether there is any value for customer's money or take us for granted like two flying.

Customer like me should wait for his deducted money as long as bank can make him wait it is not

Bank's problem even if customer is dying with starvation, because small time customers like me are not really a big sweet doughnut to eat for these corporate dimwits, all we have is customer cares and complaint numbers and their statuses but there is no guarantee for money. I have made them several calls, and i have sent them 2 emails (No response the last email) and i have asked them to check the hdfc atm machine cameras, i have asked them reasons for faulty transaction alerts and i have even asked to check the faulty transaction alerts from their side, i have asked them "how does it goes minus balance"?... I do not know when my problem is going to resolved because icici bank gives very poor response to the customers who need help.

Kindly, someone help me or suggest me, because i do not want to lose my hard earned money for any stupid atm machine fault or the lack of hdfc bank, icici bank "vision". I only have a choice to take this issue to consumer court now. — thanks,
Susheel

On 24th of june my friend had deposited 24, 500 inr into my icici bank account and at that night i have sent my friend to withdraw his amount from a non icici bank atm, i, e. Hfdc bank, k. H road branch, bangalore. As a matter o[censored]rgency and the lack of knowledge regarding the atm permissible amount to withdraw, he tried to withdraw 24, 000 at a time, which was a failure transaction and then after understanding his mistake, he tried to withdraw the amount in full figures (10000 inr) and atm machine persistently responded erratic, after several trials (Including around 5 failure transactions) he successfully withdrew 24, 500 inr. As i am waiting for him at my desk i could observe the mail alerts which i am receiving on my official e-mail id, kindly check the altered e-mails screenshot for your reference : http://img826.imageshack.us/img826/3217/cgqs.jpg
If you have looked at the image, you can understand how erratically i have received the alerts, as an regular icici bank customer from 7 years i thought maybe this is some alert errors and ignored the available balance figure in the last alert guessing that if there is some error in my balance maybe it would be alright/or regain to the appropriate figure within 24 hours.
I have checked my balance next day in the icici website and from a non icici bank atm, the balance has gone to -2000 inr rough change, so i have made this complaint sr[protected] and i have clearly explained all the situation to icici customer care for they have promised that the issue would be solved within 7 days, noting my urgency. Now after 7 days even after my repetitive calls to icici customer care nothing happened, the customer care has been telling me "back-end team has been working on your issue" after 7 days i have called back icici customer care again to know the status and reversal of my money, when i got to speak to the customer care, they have told me the transactions occurred in hdfc bank atm was successful and hdfc bank have denied of any error related with the dispense of cash. Then, i had to ask the customer care what would have caused the alerts i have received go fully wrong figures and how does atm machine delivers the amount which is not even there in my account? (When appropriate balance was around 5880 inr hdfc atm had dispensed 8000+ inr?), then the wisest icici customer care raised one more complaint which is escalation complaint sr[protected] and this complaint would make the actions happen within 24 hours, i mean to say they have promised the money reversal within 24 hours.
24 hours have passed and i can see my balance still in subtracted mode, so i have called the greatest icici customer care again to find out what made them to lie about "24 hours" promise, the customer care executive says "sir, it takes 17 more days to reverse your deducted amount", i have literally lost my mind, for the first fact the amount was deducted mistakenly and customer like me are taken for granted when it comes to customer's money not the bank money. My card is blocked and i cannot use my account and the balance which i had been waiting to get reversed since 8 days had not returned after one more call with the customer care, this time the customer care executive says "we have inquired on only one of your 8000 rs transaction, there are two transactions with the same amount, this time i will register the complaint on the other transaction" this time the complaint number is : sr[protected], then my little mind asked myself, "how come they don't check all the transactions occurred on that night??", "how come the hdfc bank cannot check the atm cameras??", i understand there is a huge lack of common sense but this is outrageously stupid among these people when these people are maintaining such big financial corporations, and cannot promise good service to small time customer like me, how can they improve this nation? How can they provide service properly.
My 7 days waiting had been prolonged more 13 days and its as per the bank's wish i have no right to talk a person with my physical presence, who actually deals with this, i don't understand whether there is any value for customer's money or take us for granted like two flying.
Customer like me should wait for his deducted money as long as bank can make him wait it is not bank's problem even if customer is dying with starvation, because small time customers like me are not really a big sweet doughnut to eat for these corporate dimwits, all we have is customer cares and complaint numbers and their statuses but there is no guarantee for money. I have made them several calls, and i have sent them 2 emails (No response the last email) and i have asked them to check the hdfc atm machine cameras, i have asked them reasons for faulty transaction alerts and i have even asked to check the faulty transaction alerts from their side, i have asked them "how does it goes minus balance"?... I do not know when my problem is going to resolved because icici bank gives very poor response to the customers who need help.
Kindly, someone help me or suggest me, because i do not want to lose my hard earned money for any stupid atm machine fault or the lack of hdfc bank, icici bank "vision". I only have a choice to take this issue to consumer court now.

Dear Sir/Madam,

Amount Rs.20000 is transferred from My ICCI bank account to KVB account. but the amount is not credited to my KVB account.

Multiple times, I have made a enquiry with customer care of ICCI and KVB. ICCI peoples are telling the amount is credited, whereas the KVB peoles are telling we havent recieved the fund, you enquire with ICCI. Both the banks are not taking the ownership , they are not ready to understand the customer concern or pain.

When I called to NEFT facilitation centre numbers of KVB given in RBI's site, they are not even ready to listen to our words ( reply is it is our internal number, pls contact our customer care number).

Transaction details:

ICCI account no:[protected].

Branch : Chennai-Cenotaph Road.

Amount transferred - Rs.20000

Date of transfer - 02-Jul-13.

Transaction ref no given by ICCI :[protected].

Benficiary account details:

KVB Account number : [protected]

Branch : Comibatore Main.


Thanks and Regards,
Karthikeyan.G
[protected].

Dear sir,
Mera Bank Account Sector - 1, Noida me hai, mera Account me mere Customer ne Rs. 33,500, Transfer kiya tha, uske 29 days ke baad bina bataye 1 months ke baad mere Bank Account se Rs. 33,500 ICICI bank ne apne pass rakh liya hai, Maine Branch manager se request kiya ki please mujhe ye payment wapas kar dijiye, to Branch manager ne mana kar diya. uske baad maine bola ki main media me jaunga is baat ko le kar, to unhone bola ki aap jo karna hai karo, media me jao ya poolice me hum ye Payment Wapas nahi karenge,

Please sir aap mera Payment Wapas karwa dijiye, iske baad main is bank se account close kar dunga. mujhe payment ki bahut jarurat hai aur main mera hi payment nahi le pa raha hun.

Account No.[protected]
Branch : Sector 1, Noida (U.P.)

My relationship manager Mr. Abhishek Tyagi(Noida branch) came to my office 3 weeks back to activate my account. There he did a sample trade and activated my account. Thereafter he told me that he would lower my brokerage and make it to 0.3 from 0.6, which was default. He called me several times for this as he had made some request while i was out of station. Two weeks ago week he came to my office and lowered the brokerage after doing the changes he communicated that Rs. 50,000 + Service charges would be deducted from my account. After that i told him please revert the changes as I do not want to block Rs. 50,000 from my cash account. After giving him numerous call he informs me that it would take 2 days to do so, but that didn't happen.

Exact amount is: 56,180.

I contacted everybody from ICICI customer support to my relationship manager but nobody is giving me any clear response. The customer care has raised 2 SR's for this with no resolution. When one SR's resolution date ends they raise new SR.

SR no's are as follows:
1. SR[protected]
2. SR[protected]

I even spoke to customer care head Mr Vineet who gave me email-id: [protected]@icicidirect.com. On writing the email there, I get no response not even an acknowledgement. My relationship manager is now avoiding my calls who got me in this mess in the first place.

This is getting really frustrating, I see no resolution in sight to this. ICICI bank doesn't believe in the concept of acknowledgements or care about replying to anybody's mail.

dear team,

i have made two time online recharge payment from my credit card( once was before 2 month, other one today on 4/7/13). both time money cut from my account but recharge not done and not refund from my account. i complaint 5-to 6 time to customer care but they say that give written scan copy and all other nonsense thing. tell me one thing one person which give 5-6 times complain and scan copy also then till time i am not received my amount then why i follow step. these are very shameful for the bank icici. these are not able to give my 150/- rupees only.....i attached my scan copy to you and also give details of my recharge and order number. i give him mail and message 10-15 times but not responding proper.

my name: Nikhil Pal
Account no:[protected]
card No: [protected]
recharge amount: 50, 100

order no:[protected],[protected]

i hope you take this message seriously and solve my issue on urgently.

on Last Saturday i.e. 29-June-2013 i have made online transaction of Rs. 669.97 from my account:[protected] for booking of Dominos Pizza's but at the time of transaction amount got deducted and the order was not placed, i.e. transaction was done and order was not placed at Dominos Side and i have received the mail that due to some technical Reason the order not get generated and till yet the same amount was not refunded in my account and Yesterday i have sent a Mail to RBI Email id and then after few minutes i have recieved a call from ICICI Bank Customer care Executive And his name is Viswanath S. and he said to send them a scanned copy of application regarding the issue. and i have sent the same scanned letter to them also but till yet, no response over the mail is given. and the mail which i recieved after the failed order notification, in that it was mentioned that my amount will be credited back in my account withing 7 working days but till yet amount is not credited back in my account, i have tried to call their customer care number alos but everytime it was busy hence not able to contact them,

I am facing mental harassment and want to teach lesson to these irresponsible people.

Harish Puri
[protected],[protected]
[protected]@gmail.com
Harish.Puri.[protected]@Tatatel.co.in

My name is Akash Shukla and my ICICI A/c #[protected] in Gurgaon Sector 10 Branch and my Debit card # [protected]. This is regarding my complaint number SR[protected], SR[protected], and SR[protected] dated 22/03/2013 and 21/03/2013. As you know that there was an unauthorized shopping transaction of Rs. 30,064.27 (Thirty thousand sixty four and twenty seven paise) from my a/c by Debit Card swipe. It was impossible because the card was with me all the time & I still have the card with me. I immediately called the customer care to stop the transaction & block my card, but all I could hear was “we have high volume of calls, please try again later”. I finally got through after 3 hours of trying (which was kind of irritating) & then I explained this to our customer care who transferred me to another department, then another dept. Finally the last person I spoke to had no clue whatsoever about the standard procedure & all he could do for me was block my card. To say the least this was an unacceptable & pathetic customer care service I’ve been getting since I called them the first time. The next day I went to my bank (Gurgaon Sec- 10) & spoke to the manager who assured me that I would receive a call about the details of the merchant by Monday but no one called as I had expected. I have filed the complaint in Sushant Lok 1 police station complaint # 6867 dated 03/04/2013.

Since then I have called several times to icici customer care but all I get to hear is that the fraud department are investigating it and it is going to take a while, but now its been more than 3 months, but I got no calls from the Bank.

This is my hard-earned money and I’m not going to let go of it easily as Rs. 30,000 is a big amount for me and I’m not going to suffer if there was a security lapse or loophole from your end.

This is the Transaction Alert I got:
You have used your Debit Card linked to Account XXXXXXXX3473 for a transaction of INR 30,064.27 Info.VIN*MISTER AUTO on[protected]:54:30. The available balance in your Account is Rs. 19,594.90.

MY EMAIL ID # [protected]@gmail.com

Attempted paying my citi card bill from ICICI net banking (through billdesk). Now, the amount got debited and I got message that the transaction is not successful. I am not sure when I will get my amount back. But, my money is blocked now. I already reached overlimit in Citi bank.
ICICI bank server response is pathetic today. Almost every month 1st & 2nd it'll be the same.

I have took Personal Loan from ICICI Bank in 2008 and settled my all dues so far with Mutual agreement with Debt Manager from ICICI Bank. Till now i havent received NOC from Bank. Now, i am in deed and asking ICICI Bank from last one week to please provide me the NOC for my Personal loan-LPTNE[protected] but they are always passing my time by waiting and then saying the system are down please come another day.

Its really feel very bad to be a customer with such big bank where the customer has been treated like liabilities rather than Assets. Poor Cusotmer service... Please help me!

Regards,
Amit Garg

I have given more than 15 complaint against the bank. No justice has been done till today. Even I lodged in the Indian consumer complaint forum, I got no remedy till today. My S. Acc. No. is[protected]. My Branch is situated Matunga. I expect the Indian consumer complaint forum should help me to get justice by getting rufund the amount deduted from my account without my consent.