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ICICI Bank Complaints & Reviews

3.2
Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 323

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R
Rahul Hemnani
Sep 26, 2020
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Hi,
Can see below in statement :
Dmc/inxxxx[protected] dp chgs till aug-20

What is this? And why has this been deducted without any prior notification, or deduction sms?!

Need the money back at the earliest.

Thanks,
Rahul h.
Aug 9, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a144le) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    J
    jeete24
    Sep 26, 2020
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    Resolved

    Address: Delhi

    I have checked online my passbook and i saw you made dp charges, could you explain what is dp charges?
    And don't tell me it is demat account changers, if this is demat account charges so how many times your team makes charges for the demat account in a year?

    On 28/04/2020 you have made rs.344.17/- that time i can understand and why should i understand at the time your executive told me this is a free demat account with your salary account and you have never made any changes in the last 4 years so why your making charges in lockdown period? From last year are you sleeping?

    25/09/2020 dmc/in[protected] dp chgs till aug-20 dr. 826.00

    28/04/2020 28/04/2020 dmc/in[protected] dp chgs till mar-20 344.17

    Or you don't have money to give a salary to your employees? That's why you making charges and collecting fund to give salary to your employees.

    Now i wnat both money back and your executive don't repling me, you are mentally tortureing to your customers.
    Aug 14, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 27, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1462j) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      D
      dheeraj setia
      Sep 26, 2020
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      Bank charged 1180₹ for the month of july due to non maintaining the minimum balance.
      Neither the bank executive nor any customer support has called to acknowledge.
      I keep on maintaining ₹25k balance to avoid nmmab charges.
      But instead of maintaining balance they have charged in the name of nmmab charges
      +1 photos
      Aug 9, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1462w) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        R
        ranjan lenka
        Sep 26, 2020
        Resolved
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        Address: 1082 Subhas nagar colony South kolkata west bengal 700061

        Priti Ranjan lenka from Kolkata West bengal

        I would like to bring it to your notice that, the amount of rs999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 25th September 2020 time was 03:70 am. Could you please assist me regarding this. Please refund my money back. Please find the attachment regarding the same.
        +1 photos
        Aug 13, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 26, 2020
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team  
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          K
          KunalSRajput
          Sep 26, 2020
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          I Have never use used any single service in icici direct account, so how can this amount be deducted without any prior notice, i din't receive deduction msg on mobile nor any email .
          please help me get this amount refund .

          waiting for positive reply,
          ICICI Bank customer support has been notified about the posted complaint.
          Yes same charges made with me Rs.826.00/- not notified me. they are also made same charges in April month Rs. 34..17/-.

          They are colleting fund for salary in lockdown period and not reply their excutive to customers.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a144lr) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          KunalSRajput's [Complaint's author] reply, Sep 28, 2020
          I have sent email on [email protected] also added a144lr in subject, please check and reply.
          KunalSRajput's [Complaint's author] reply, Sep 28, 2020
          mail was bounced when i try email address [email protected], give me correct email id i didn't understand [ ] the square brackets .waiting for your support
          Please reply my issue is not resolved
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            P
            puja sakhia
            Sep 25, 2020
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            Hi, i am puja, an amount below has been deducted from the savings account in the name of dp chgs without any prior notice or intimation.
            1. 826 on 25th sept. 2020
            2. 344 on 28th april 2020

            I have never activated and used demat services from icici and most importantly i dont know i hold any demat account till now. This came to my notice when the amount deducted 2nd time. There was no prior notice or any message from bank informing customers regarding this.

            I need my money back and i am ready to complain for this issue on any medium if not resolved.
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Sep 26, 2020
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a144m1) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Oct 04, 2020
            Updated by puja sakhia
            Hi ICICI Team,
            Could you please send me the "toll free" number. As I am trying to call since so many days but none of your numbers lead me to customer care agent. Also I have submitted a complaint from your site but none of the members called me up and it is still unresolved.
            Yes same amount made chagres with me in same both month.
            I think ICICI don't want to continue realtion with us.
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              S
              shivani_12_soni
              Sep 25, 2020
              Resolved
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              Resolved

              I really condemn the working style of icici bank. On 23 and 25 sept 2020 icici bank have deducted three ecs return charges of rs. 590, 590 and 480 rs. Also mab charges of 382 and 137 rs were deducted on 22sept without any intimation.in this crucial moment where everybody is struggling with their earnings and emis pay these type of deductions are highly codemned.

              I request to icici bank to return my deducted amount immediately. My account number is [protected]. My phone number is [protected]
              Aug 7, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a144m6) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                V
                vivekvas1976
                from Coimbatore, Tamil Nadu
                Sep 25, 2020
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                Address: coimbatore

                Hi. I opened the icici dmat account last year. At the time of opening they very clearly stated that there will be no charges for the account and only a comission will be charged for the trades done by me. Now there is a deduction in my savings account of about rs 800. How is this acceptable? This is very sneaky and unethical practice done by icici. Hoping to get it resolved.
                Regards,
                Vivek
                Phone number [protected]
                Aug 7, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a144mb) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  Smatta
                  Sep 25, 2020
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                  Resolved

                  Address: Noida

                  Hi,
                  I took a personal loan from icici bank and due to pandemic going on i am supporting my family and there was a slight delay in paying. I paid the amount yesterday and the next day agent from recovery team came to my house saying i am standing in-front of your apartment as you have not paid the emi. I was receiving calls from the bank i informed that i will pay on 24th sept as i will get my salary that day. But they still called me and harassed me every day. The agent called me saying you have not paid to we came to recover the amount. As per the laws they are not supposed to come to anyone’s place. And i paid already. His name is vineet kumar id number[protected]
                  Aug 14, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 26, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a144mh) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    SHUKLAMBOR CHAKRABORTY
                    Sep 25, 2020
                    Resolved
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                    Resolved

                    Address: HCC, Vikhroli Branch

                    Myself shuklambor chakraborty, i have been with icici bank since 2013. Each year 826/- rs is deducted from my account without any alert / message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/in dp chgs till aug'20 is shown in the statement. So please make sure to credit the amount which has been debited so far and please make sure not to debit the same in future as well.
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a144mt) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      srikanth yarabolu
                      Sep 25, 2020
                      Resolved
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                      Address: Hyderabad

                      I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. For the proof i'm attaching message from the bank. Please resolve my issue as soon as possible.
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a144lm) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        D
                        dbyndu
                        from Kolkata, West Bengal
                        Sep 25, 2020
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                        Address: Kolkata

                        I am dibyendu chakraborty, an account holder in icici bank.

                        Today rs. 688.33 deducted from my savings account suddenly, without any prior notification. I have never activated and used my demat account till now.

                        Please do justice and return my money immediately to my savings account.
                        +1 photos
                        Verified Support
                        Sep 26, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team  
                        Sep 30, 2020
                        Updated by dbyndu
                        Hi,

                        It's nearly 5 days after the reply. No one from ICICI bank has been contacted me. May I know what kind of service is this?
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                          N
                          nishantjain11
                          Sep 25, 2020
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                          Resolved

                          Hello,

                          Every month money deduct from my saving account help me why
                          +1 photos
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Sep 25, 2020
                          Updated by nishantjain11
                          I don't get any update from above complain. How is resolve?
                          Sep 25, 2020
                          Updated by nishantjain11
                          I dont get any update for above issue. Can you please let me know how it is resolved?
                          NACH_AD_RTN_CHRG~INVEGST

                          this is the transaction name
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a144m3) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          nishantjain11's [Complaint's author] reply, Sep 28, 2020
                          this mail ID is not working
                          [protected]@icicibank.com
                          how I can use it?
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                            V
                            Vaishali mistry
                            Sep 25, 2020
                            Resolved
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                            Resolved

                            Address: icici bank ,ponda goa 403401

                            I would like to bring it to your notice that, the amount of rs999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during anytime regarding this. I got to know about this when i was going through my account statement, the amount was debited on 25th september 2020. Could you please assist me regarding this.
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a142tz) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              R
                              raju09
                              Sep 25, 2020
                              Resolved
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                              Resolved

                              I opened salary account and then their representative came to my house. The debit he gave, that was not in good condition and when i said to give different card then he placed my request of expression debit card without my knowledge of charges and all. And when i got mail from icici, then i came to know about it. And then i called him he said that to call customer care (Called many times but haven't received any response). Why they are like this? Their representative are the biggest lier in the market. He was lieing that he informed me about charges and all earlier. You people only tell, why i will customise red purse in debit card.

                              Region - patna
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 26, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a144mp) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team  
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                                B
                                bnmandal
                                Sep 25, 2020
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                                Address: corporate office : ICICI BANK TOWERS ,BANDRA KURLA COMPLEX ,MUMBAI 400051

                                Dear sir
                                Sub: non-payment of icici tax saving bond (S)
                                With due regards it is submitted that i have purchased icici tax saving bonds having following particulars:

                                (1) icici tax saving bonds - 022001-tsb – one,
                                Bond holder no.[protected], certificate no – 416799, no. Of bond (S) four
                                Name of certificate holder – bishwnath mandal
                                Distinctive no (S). (Protected), issue price per bond – rs. 5000 x 4 nos,
                                Deemed date of allotment:22.03.2001, redemption date: 22.03.2004
                                Scrip code bse:160625 nse: icici0301
                                (2) icici tax saving bonds - 012002-tsb – two,
                                Bond holder no.[protected], certificate no – 100550, no. Of bond (S) four
                                Name of certificate holder – bishwnath mandal
                                Distinctive no (S). (Protected), issue price per bond – rs. 5000 x 4 nos,
                                Deemed date of allotment: 19.02.2002, redemption date: 19.06.2005
                                Scrip code bse:960742 nse: icici0202 n2
                                (3) icici tax saving bonds - 012003-tsb – two,
                                Bond holder no.[protected], certificate no – 126669, no. Of bond (S) four
                                Name of certificate holder – bishwnath mandal
                                Distinctive no (S). (Protected), issue price per bond – rs. 5000 x 4 nos,
                                Deemed date of allotment 26.02.2003, redemption date: 26.06.2006
                                Scrip code vse: - - - - bse : 960833 nse : icibko203 n2/u2
                                It is further stated that at the time of purchasing of these bonds, i was residing at lct ghat road at & po kahalgaon bhagalpur 813203. However, now shifted at a -47 trikutta hills c58/27 sector -62 noida up pin 201301. So, it is requested to kindly send the redemption of these bonds at my new given address:
                                B n mandal
                                A -47, trikutta hills, c58/27 sector -62 noida up pin 201301
                                My bank details are as under:
                                Name : bishwnath mandal account type : saving, account no : [protected]
                                Bank : indian overseas bank, rk puram, new delhi branch code (0408).

                                An early action is solicited please as already a lot of time has expired.
                                With due regards.
                                What is the company’s present address, mail id and phone numbers for contact?

                                With regards
                                Bishwnath mandal, mob no. [protected], mail id : [protected]@gmail.com
                                ICICI Bank customer support has been notified about the posted complaint.
                                Oct 19, 2020
                                Updated by bnmandal
                                No update is available from ICICI . can you plz say the actual address, email id and phone number .
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a142wj) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  REDDI GANESH KUMAR
                                  from Hyderabad, Telangana
                                  Sep 24, 2020
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                                  Not credited reward points to amazon pay balance

                                  I am using amazon pay icici credit card, statement was generated on[protected], the earned reward points on month on month transfered to amazon pay balance within 2days after billing cycle done. but sep-2020 it does not transfered .i called to customer care to enquire,
                                  [protected] he says 3 working days,
                                  [protected] he says 4 working days,
                                  [protected] he says 7 working days,
                                  [protected] he says 10 days to reflect...
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                                  Rudrapratap JFS
                                  Sep 24, 2020
                                  Resolved
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                                  Resolved

                                  I would like to bring it to your notice that, the amount of rs 169/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 31th may june & july, 2020. Could you please assist me regarding this. Please find the attachment regarding the same
                                  +3 photos
                                  Aug 11, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 25, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a142wn) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    gokul85044
                                    Sep 24, 2020
                                    Resolved
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                                    Resolved

                                    Address: [email protected]

                                    Rs. 577 is deducted on 24.09.2020 from my saleried account (A/c :[protected] as nach_ad_rtn_chrg.
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a141i8) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Nikhilraj344
                                      Sep 24, 2020
                                      Resolved
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                                      Resolved

                                      Address: Sikandra bazar, sikandra , jamui

                                      Sir
                                      I had tried to book ticket on irctc using icici payment gateway on 15th september 2020. But my money is deducted from my account two times and ticket not booked. I didn't get the refund amount yet.
                                      User id - rmrinn
                                      Transaction id 1 - [protected]
                                      Refund amount 1- 1895.89 rupees
                                      Transaction id 2- [protected]
                                      Refund amount 2- 723.19 rupees.
                                      +1 photos
                                      Aug 9, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 24, 2020
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a141ih) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team  
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