[Resolved]  ICICI Bank — ICICI Bank and Airtel - Fraud Transaction with my ICICI bank Credit Card in Airtel Billdesk

Address:

Bangalore, Karnataka

I, Raghavendra Raikar, residing at Bangalore, holder of credit card [protected]. I got an SMS the text from ICICI Bank which is reproduced below on 11th June2014 at 11:54 AM. I have not done this transaction and is not in my knowledge. I have never shared my password with anybody, but Bank has charged my account with such a huge sum of money. Sir, I have contacted the Customer care immediately (11th June2014 at 12:10 PM) at after came to know about the fake transaction that does not belongs to me and reported them the same. I have requested the customer to stop payment to this transaction and block the money and refund back to my account. The customer care is not ready to stop payment (said by the representative). The bank is also not taking up the case on priority to stop such fake payment even on my request. The transaction being done without my knowledge and the Bank should must help me to recover my amount. Further on my own I have checked the detail of transaction through the Customer care ICICI Bank where purchases made and requested them to not to honour this transaction as I have not made this and someone else has done fraudulently without my knowledge and authority. The transaction for 4950 INR on 11th June2014 at 11:55 AM hrs at AIRTEL PYMT _BILLDESK Bill Pay. I got to know by SMS alert the text of same is reproduced at the end of this letter. Transaction Detail :- Transaction Number:- 855796 Reference No :[protected] Merchant Id :-[protected] (Airtel Bill Pay) 4950/- Requested kindly to stop payment for these transaction immediately and help your customer from getting out of the fraud. I authorize the bank to stop this payment and again undertakes that I have not done this transaction and is no case belongs to me. I have never given my password to anybody else and the chances are that the there might be some leakage from bank side also. I have also raised a Internet Transaction Dispute service request through ICICI Portal. Request No are as below :SR[protected] & SR[protected] Therefore I request to immediately stop the payment of these transaction and return my account. Thanking you Raghavendra Raikar Mob: [protected]