ICICI Bank Complaints & Reviews

Hello Sir/Madam, My Home loan application no is: 63055138. NAME: PATEL CHIRAG DILIPBHAI I have applied before 20 days for home loan ( Vadodara, Gujarat ) for resale 1 bhk flat. Still your bank agent Mr. Vijay talked with me like gunda. Loan approve before 1 week and also deduct processing fees from my account on 10-jun-2014. But Mr. Vijay told me from last four days our lawyer printer is not working that’s why your loan paper not coming. So my question is what type of service given by ICICI Bank ( one of the biggest private bank of india ) ? and reason is given like printer not running that’s why your home loan cheque is pending ???? I hope you understand my feelings.

Hello mam/sirI have an account with ICICI bank
Acct No.[protected] BRANCH- Bedwa, partapur
created before many years ago and that time this number is given [protected] and after that i changed my mobile number with [protected] but the thing is that i received sms in both the mobiles and when i request to the banker to remove [protected] from my account and i only want [protected] number in my account so, he told me to fill a form and i have fill that form two times still they didn't changing the number of my bank account two months have been passed

ICICI bank cheating its existing customers. It woos customers promising low interest rates once acquired the customers... keep raising the home loan interest. Old customer continue pay higher interest rates. How to stop this exploiting. A. Kiran

Sir Since yesterday I am receiving consecutive call from one your collection agency situated in Delhi and the man who is calling me his name is "Amit" and he told that he is calling from ICICI Bank, Rohini Branch. The number flashes on my caller id is +[protected]. I have nothing do with your bank and these people are just doing skip tracing and harassing me even I informed them I don't know the person they are looking for (as when they call at first instance they ask me that do you know person name 'Tushar') and please don't call me anymore still they keep on continue calling. I even warned them that my number is on 'DND' still they continue to call me . They called me 4-5 times on 10th June and they called almost 10 times today after I told then not to call me.

These is totally unprofessional behaviour shown from your side as end of the day they were representing you. I never had a loan or credit with your bank still I am being bothered as part of skip trace.
If I receive any calls further I will be taking this matter seriously and forwarding this complaint to RBI, Consumer Forum, Delhi Police and to media.

It is request to please look into this matter and solve it on an urgent basis.

Regards
Amit Bansal
Contact : [protected]

I, Raghavendra Raikar, residing at Bangalore, holder of credit card [protected]. I got an SMS the text from ICICI Bank which is reproduced below on 11th June2014 at 11:54 AM. I have not done this transaction and is not in my knowledge. I have never shared my password with anybody, but Bank has charged my account with such a huge sum of money. Sir, I have contacted the Customer care immediately (11th June2014 at 12:10 PM) at after came to know about the fake transaction that does not belongs to me and reported them the same. I have requested the customer to stop payment to this transaction and block the money and refund back to my account. The customer care is not ready to stop payment (said by the representative). The bank is also not taking up the case on priority to stop such fake payment even on my request. The transaction being done without my knowledge and the Bank should must help me to recover my amount. Further on my own I have checked the detail of transaction through the Customer care ICICI Bank where purchases made and requested them to not to honour this transaction as I have not made this and someone else has done fraudulently without my knowledge and authority. The transaction for 4950 INR on 11th June2014 at 11:55 AM hrs at AIRTEL PYMT _BILLDESK Bill Pay. I got to know by SMS alert the text of same is reproduced at the end of this letter. Transaction Detail :- Transaction Number:- 855796 Reference No :[protected] Merchant Id :-[protected] (Airtel Bill Pay) 4950/- Requested kindly to stop payment for these transaction immediately and help your customer from getting out of the fraud. I authorize the bank to stop this payment and again undertakes that I have not done this transaction and is no case belongs to me. I have never given my password to anybody else and the chances are that the there might be some leakage from bank side also. I have also raised a Internet Transaction Dispute service request through ICICI Portal. Request No are as below :SR[protected] & SR[protected] Therefore I request to immediately stop the payment of these transaction and return my account. Thanking you Raghavendra Raikar Mob: [protected]

On 7th Oct 2013, i was trying to draw Rs4000 from ICICI Bank ATM and the money was not disposed but this was debited to my account. I have made various compliants and until today the Bank did not credit this money. IThey keep saying that they are checking for any excess money on that particular day and more than 8 months passed and nothing was done. It is very poor service and also most of the ICICI bank ATM are in poor condition

Dear Sir/Madam: I had opened a recurring deposit in May 2013 for a period of 12 months at an interest rate of 7.5 %. The monthly deduction to be effected form my savings bank account with the said bank was Rs. 5000. In the month of May 2013, an additional amount of Rs. 5000 was deducted without assigning any reason whatsoever. Despite several inquiries about this matter, no reply was forthcoming form the bank. Also, the interest calculated by the bank compounded quarterly was in error. When this was pointed out I was informed that they will send me the interest calculation as an excel file. However, I was informed that they cannot share the information as it was confidential. I have sent several mails in this matter and have not received a reply from the bank. Kindly help me out in this matter. The amount involved is not substantial, but, the attitude of the personnel is worrisome. If informed individuals can be treated thus, what would happen to lay persons without much knowledge about such matters. Needless to say, I loom forward to hearing from you. With best regards. Dr. Vijayshankar

my acc no. is[protected] name vinod agarwal this icici bank is money eaters...they are cutting 1000s of rs under mab charges each and every month where the real fine is just 200rs ...but this month they crossed all there limits and cut fine 3 days in a row 8th june 9th june and 10th june...would kindly request to take actions against this fraud bank and get it down...refund my money so that i can close my account and open other account in some good bank...already complained 100 times but this customer care and icici minto park branch is sick no response...they keep saying they will reverse but never have done Yet !!! please take some steps soon against thks fraud money eaters icici bank

Hi This is to inform you that, I received my NOC dated 27th Dec 2011 against personal Loan account LPDEL[protected] . However, the records are still present in CIBIL account, would request you to get this clear and let me know how much time it will take, For firther reference you many reach me at +91 [protected] and email me at [protected]@gmail.com Regards Richa Sinha

I am getting a call from ICICI customer care asking me to take a credit card that too to my land line number, I don't understand when I have already told them I am not interested why are they behind and calling again and again!! And most importantly the person is using bad words and calling me back again and again, Is this the way you talk to your customers?? Doesn't he has manners how to talk to people, I am very much disappointed. Please check with the person who ever it is and request you to take appropriate action! I got call around 11:55 to 12:05PM on june 9th 2013. I cannot disclose my number here.

Dear sir/Madam,

There have been unauthorised withdrawls from my account number[protected] to an extent of inr
as under :
1.info.MIN*innopark_tp on[protected] time 11.49.53 amount 5000.00
2.info.MIN*www.ccavenu on[protected] time 11.49.18 amount 2000.00
3.info.MIN*Oxicash_BD on[protected] time 11.47.57 amount 1959.40
4.info.MIN*mpesa_BD on[protected] time 11.45.53 amount 2500.00
5.info.MIN*mpesa_BD on[protected] time 11.43.17 amount 2500.00
6.info.MIN*MOBIKWIK on[protected] time 11.39.01 amount 10.00

Please arrange to refund the amount

Hi, I am having a salary bank account in ICICI HRBR Layout branch Bangalore from
four years and my account no. is[protected] My contact
number is : [protected] I was just checking my bank statement and got the
shock of my life. My account has been debited by SMAB charges in a month. 02/06/2014 SMAB Chgs-Nov13+Stax 43.26 393.26. I tried contact the HRBR branch but there was no response. I
don't have any mail informing about this SMAB charges. I have no
information from ICICI. No call, no mail and no msg. Now that I
understand that ICICI bank has not informed me about change of balance
system, hence any deduction from account for the same is totally wrong
and if charges deducted are not credited back to my account then I will
be left with no other option but to take this matter to higher
authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule
8(1)(k) i.e. "levying of charges without adequate prior notice to the
customer" of The Banking Ombudsman Scheme 2006

Hi, This is Raja Dasharath my account number is[protected]. This is the second time I am writing a mail to you, but you people are not serious about my mail, but I am very much serious about this matter. I hold an salary account from ICICI branch, When I joined a company I had a option to choose HDFC bank account or ICICI bank but lady lied me and promised me that I will get credit card on my salary account, by trusting on her I opened the account in ICICI bank, I had engagement function in home I thought I will get credit card but I never got it, and only because of DEEPTI Engagement is canceled.

Now i want to know who will take the responsible of this? Deepti of ICICI bank?
I NEED REPLY FROM DEEPTI AND ALSO FROM ICICI BANK WHO THOUGHT HER TO LIE AND GIVE FALSE PROMISE TO CUSTOMER.
ON 23rd may Deepti called me and said I have you will get it my next Monday and till today I am trying to contact her but she had kept my number in black list, if I call her from other number she will disconnect my call and insult me.
I want answer from Deepti and also from the ICICI bank.
Because of Deepti false promise engagement is cancelled and I am facing problem every day.
If I would have choose HDFC then I would no have faced such problem.

Regards: Raja Dasharath

I have taken rural housing loan on icici bank and every year facing issue on getting IT certificate, my rural housing loan account number is L3TVR[protected]. Need IT certificate for current financial year[protected]. Regards, Cholanila

Dear Sir,
My saving account no.[protected] is debited with 6081.37 twice Total (12162.74) on 26.05.2014 by online purchasing which is not done by myself. I had registered complaint on your customer care. This is my request to you kindly. find out were this Fraud Transaction is done and refund my money as earliest.


Your's Faithfully
Navin Krishna

Dear Sir, I am (Payal
Shailesh Shah) having a SB account (A/c no.[protected] with Ahmednagar
branch.I am having this account from last 7-8 years, as presently I am
in pune, I lost my Atm cum debit card on 25 th may 2014 so I called
custmer care and bloked the card after that custmer care told me that I
have to visit the nearest branch and apply for a new debit
card.According to that I visited pimpri branch on 28 th may 2014 and
applied for the new permanent debit card (application was given to
neha.cust care officer).she told me that if I oder a dedit card in the
branch I will be getting it in 5 working days or even less, so I applied
accoring to that in the pimpri branch, and I will be intimated when the
card reaches the branch, till 6 th june no communication was done from
the branch so i called up custmer care and asked weather the card has
been dispatched or not so I came to kno that they have yet not processed
the request from the branch, so I called up neha with pimpri branch so
she told me due to some technical reasons my request was not
processed, Mr.Kumar called me after some time and very rudly said that my
request has been given on 28th, still it will take a weeks time so I
asked him for the request no[protected], After that I had called the
custmer care to confirm bt I came to kno that this request is given on
6th june 2014 at 5.28 hrs.
So I called up Mr.Rishavraj the respected Branch Manager of pimpri branch, puneHe
took this matter very lightly and not at all serious regarding this
matter and asked me to wait for next five working days, when I asked
Mr.Kumar for the contact numers or Ids of the highter atthoritys he
rudely told me that I can talk to anyone.
I am very disappointed with this behaviour of your employes who
always gives false commitments, So pls tell me why should I not close
this account.Hope I will get responce from you soon or I will have to escalate this issue with higher Atthority / RBI.
regards.Payal Shailesh Shah

My name is Anil Shridhar Kollenchery, , I have relocated from Mumbai to Kochi and I am working for SUTHERLAND GLOBAL SERVICES, and hold the above salary account with ICICI Bank, Vytilla Branch, as I am new to this city I use to ask my brother who is located in Mumbai to deposit cash to my account for my daily expenses amounting from Rs.500/- to Rs.1500/- so that I don't have any difficulty living in Kochi till my first salary is deposited to my bank.

On 26th May 2014, it was shock to hear from my brother when he visited ICICI Bank in mumbai to deposit Rs.500/- to my account he was informed my account is freezed and he cannot deposit the amount, I visited your above branch and asked the reason why my account was freezed, she ( Ms.Sitara ) replied that the Risk Management team from Mumbai has picked my account and found that its a suspicious transaction (Lottery Scam), I explained her about the transaction she asked to give her a letter in writing which I provided her on the same day and she sd it may take 2 to 3 day to get my account active, I used to visit the branch after doing a night shift every alternate day she kept on saying that she has sent my letter to the concerned department and they haven't reverted back to her, I approached to the Snr. Manager both of them said by Monday my account will be active, I requested to take this on a top priority basis as my salary will be deposited by the 29th of May 2014.

Again I visited the branch on Monday, I got the same reply the risk management team has not reverted back on this issue I asked did you follow up, then she called up the risk management team and requested them to speed up the matter by evening and I was told that by evening she will get a reply and she will call, which did'nt happen. Next day
I again visited the bank I got the same answer and My company's manager spoke to her she again requested for 3 more days then I spoke to my manager and told him that matter which is not resolved in 7 days, how can I take an assurance it will be resolved in 3 more days as I was the person to suffer without getting my salary and even after the verification if it is found it was not a suspicious transaction will ICICI BANK pay for the damage I have gone through.

There was no other option but to request for a closure of my said account, and I requested a letter from the bank and she said it will take 2 days, I informed her that I need a letter so that I can open a new account with Axis Bank she denied to give I called the complaint cell and informed him about the entire situation he told me that he will speak to the manager and he was ready to sanction the clouser from his side, after 15 minutes the manager again came to me and said till the account is defreezed she cannot give me a letter then I gave her option that I will write a request letter to close my account and please acknowledge the same she denied then I told her I need a proof stating that I have issued a letter then she gave me a acknowledgement and said the clouser letter will be ready after 2 days.

On 6th of May 2014 I called her and asked her if the letter is ready so that I can submit the same to my company, she said its not ready I asked her how much more days it will take to just give a letter to me she flatly said 20 days, I again called up the complaint cell this time I spoke to Mr. Abey Abrham and explained him the entire situation and he said he is driving right now and requested me to sms him the account number and he will speak to manager and
get back to me, there was no call from him and I am forced to write this letter to the complaint cell.

Thanking you,

Yours faithfully
ANIL .S. KOLLENCHERY
[protected]

Dear Sirs, My account ID # B51154388, your Lakhdi-ka-pul branch, Hyderabad Account #[protected] I am now in USA on Visitors' visa. I will be returning to India in Oct 2014 and residing in Nellore.AP. I wish to do some online banking transactions. While doing so, my ID has been disabled. I contacted over phone but the answer I heard from the system is" Invalid registered mobile number". As I am in USA, how can I call from my registered mobile?. Please enable my above ID account and mail the Unique number/OTP to my mail id registered with you. That is [protected]@yahoo.com Thanking you, Sincerely yours, Sarvani Punuru

I am Mohit Bansal, a customer of ICICI bank at parliament street, Delhi branch from 2013. My ICICI Bank account number is[protected]. My account's conduct has always been satisfactory. But now, out of blues, I received a call from my branch stating suspected criminal activity by me. The branch acted on basis of a simple customer complaint (not even FIR) from another customer. And they put a debit freeze on my account without any information to me. Upon calling the customer care service of ICICI, I got to know that debit freeze is not possible without an FIR. Please let me know the reason for such mental and financial harassment. My professional life is totally ruined by ICICI bank, which effects to my personal life as well .You are also kindly requested to help to unfreeze my account at earliest. So that I can live my life as normal person. To support my stature, I have the following - 1) Copy of FIR lodged by me(this will help you know my side of story and my worst banking experience.) 2) Recorded conversation with your Customer care executive( I got to know that debit freeze is not possible without an FIR). 3) first Request raised by me on 21st April 2014 for call retrieval (Request number : SR[protected] and Second request ( SR[protected] on 25th April, 2014 to Supervisor . But no resolution yet showing apathy towards me, the customer 4) Recorded conversation between me and the complainant ( this discussion was arranged by the branch and happened in the front of branch manager, wherein the complainant admitted his fault)

Sir,
Sub: - TDS Deducted
Ref: - Customer Id:[protected]
With reference to the above, I have received a mail regarding the TDS deducted at source from 01/01/2014 to 31/03/2014 for Rs. 372/- at your end.
For your kind information, I have submitted 15H form to your branch office shimoga, not to decuted the TDS at source.
Hence is request you kindly pursue the matter and the deducted amount Rs.372/- may reverse to my account.
Action taken may kindly inform me to my Email :[protected]@gmail.com
Thanking you, sir,

JOHN DENIS FERNANDES