ICICI Bank Complaints & Reviews

Dear Mr. Sengupta,

we have made a note of your contact details. Our official will contact you and address your concerns.

Regards,
ICICI Bank Customer Service Team

Dear Mr. Prasanth,

We are sorry for the inconvenience caused to you. We have made a note of your contact details . Our official will get back to you.

Regards,
ICICI Bank Customer Service Team.

Hi,

I have received the same old response even this time from your representative as can be seen below.

I am asking for fair and transparent application of rates. I have also provided the information on where it might have went wrong. Please follow the below email communication had with them.

Regards
Prasanth

[protected][protected][protected] Response received from ICICI on 18th July
Dear Sir,

We refer to your complaint addressed to ICICI Bank regarding your the Money2India services.

We reiterate that we will be able to offer, 10 paise preferential rate for all the 4 net express transactions. As it is the best rate we can offer, we will be unable to exceed the preferential rate.

We look forward for your cooperation.

Sincerely,

Rajini Nair
Office of Head Service Quality


[protected][protected]- Reply sent by me on 16th July

Hi

Appreciate your response however still don't find the reason on why the rates you have applied is not even the intra-day lowest?

You mention that Different websites and banks has different rates depending on their trading. However I am surprised that's the national leading bank is not competitive in this trade compared to the peers for offering the best rate to their customers.

Another thing which may help you to investigate the root cause. When money2india publish an tentative rate, your treasury department sees that the customer gets less or equal to the same but not more than that. Do this mean that they presume the customer is happy enough with the tentative rate?

When I booked my transaction just after the national election results day, they seems to have lowered the rate expecting a steep increase of ₹ valuation over $. Accordingly they have lowered the tentative rate on the website. However it didn't happened so resulting with the intra day lowest also even came near by to that rate.

These are the observations which is quite explanatory in the way your treasury operations are done. Yes I do agree of the market fluctuations but not that ICICI only has some issues with the market.

Nevertheless I felt that it's worth while sharing with you guys so that you can increase transparency in your operations and cut down such false practices.

It's a big money for customers like me when 40paisa * 80, 000 = 32, 000 ₹ loss has to be borne due to your operational inefficiencies.

I shall wait for your positive candid response atleast this time.

Regards
Prasanth

[protected][protected]- Initial response received on 15th July after raising the complaint


Dear Mr. Movva,

We refer to your appended complaint addressed to Consumer Site, which has been forwarded to the undersigned for due analysis and redressal.

We would like to take this opportunity to reassure you that we offer very competitive rates to our service users with the motive to pass on higher benefits to our service users. Please note that it is possible that all banks participating on a particular day for a particular currency may not have received the same rate as it is completely market driven and hence there are intra day rate movements.

Please note that it might be possible that on a particular day some other service providers may offer a higher rate on the transactions. However we would like to assure you that overall our rates are competitive and we try to pass on higher benefits to our service users.

Also the rate which gets applied to the transaction is basis the rate prevalent at the time of conversion of the transaction.

The rates that you see on the website are indicative rates and the actual rate would depend upon the prevailing market rate at the time of conversion of the transaction amount.

Sincerely,

Rajini Nair
Office of Head Service Quality

Dear Mr. Prasanth,

An e-mail communication has been sent to you on August 6, 2014 addressing your concerns.

Regards,
ICICI Bank Customer Service Team

Dear Sir/Madam,

We regret the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you.

Regards,
ICICI Bank Customer Service Team

Dear Mr. Sai,

We regret the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you.

Regards,
ICICI Bank Customer Service Team

Dear Mr. Mittal,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '47471241' in the subject line.

Regards,
ICICI Bank Customer Service Team

Dear Mr. Kumar,

We regret the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you.

Regards,
ICICI Bank Customer Service Team

Dear Mr. Limbachiya,

We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

Dear Sir,

we have made a note of your contact details. Our official will get back to you and assist.

Regards,
ICICI Bank Customer Service Team

Dear Mr. Pal,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '47465483' in the subject line.

Regards,
ICICI Bank Customer Service Team

Dear Mr. Kedia,

We regret the inconvenience caused to you. We have made a note of your account details. Our official will get back to you.

Regards,
ICICI Bank Customer Service Team

Dear Mr. Chouksey,

Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '47466630' in the subject line.

Regards,
ICICI Bank Customer Service Team

Dear Sir,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '47466565' in the subject line.

Regards,
ICICI Bank Customer Service Team.

Dear Mr. Sawant,

We regret the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you.

Regards,
ICICI Bank Customer Service Team.

Dear Sir/Madam,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '47460363' in the subject line.

Regards,
ICICI Bank Customer Service Team

Dear Sir/Madam,

We have made a note of your contact details. Our official will get back to you.

Regards,
ICICI Bank Customer Service Team

Just to update anyone reading: I have had some emails from two different sections in ICICI.

Essentially, it is different levels which try to stop you in your tracks:

First - a low grade chap wrote some general stuff along with the usual crap of BPLR/Margin- like you can ask for a switch. Basically at this point you have not received any personal attention. I received no reply to my question "Does that mean that unless I ask for a switch, ICICI will not give me the same considerations as a new customer?" That email chain stopped here.

Second - a head of quality wrote. This time they went to the extent of checking my rates of interest from the computer. So apparently I have now somehow managed to up one level, but with no improvement in the quality of response.
And of course, this was a fresh mail chain - not continued from the previous one.

Dear Sir,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '47459184' in the subject line.

Regards,
ICICI Bank Customer Service Team

This year March I went to open PPF account at the same Yoginagar branch and I was bombarded with 10 other investment products and the staff was not ready to provide information on the documents required to open a PPF account. I finally got tired of explaining them that I can take my own investment decisions, but they were persistent that their investment products are better option than investing in PPF.
Thanks to them I did not make PPF investment in last financial year and I'm tired of banking with ICICI due to their attitude issues.

Dear Ms. Ker,

We regret the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you.

Regards,
ICICI Bank Customer Service Team

Dear Sir,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '47454561' in the subject line.

Regards,
ICICI Bank Customer Service Team