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ICICI Bank Complaints & Reviews

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3.3

Updated: Apr 21, 2026

Complaints 23780

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ICICI Bank reviews & complaints page 954

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Address: New Delhi, Delhi

I have salary saving account no.[protected] with ICICI Bank. I have found that the bank have deducted the SMAB charges for my account without any intimation.It was really pity to know that such thing are happening with the customers.It is totally unlawful action from such a reputed bank. I expect to the banker to solve the matter by crediting the amount to my account so that I could continue my services with the bank. Thanks Amit Choudhary A/C :[protected] Cust. ID:[protected]

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 5, 2014

Verified Support

Dear Mr. Choudhary,

We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Chennai, Tamil Nadu

Dear Sir/Madam, Yesterday I got a call from someone claiming that they are calling from ICICI Credit Card Rewards division and they have chosen me as one of their selected privileged customer and they would be sending me gifts worth of INR 6999.00. Worst part is that they were having all my personal details such as credit card 16 digit number, date of birth, card expiry date, valid from date and I was made to believe that they are ICICI Bank representatives and made me share the 6 digit IVR number. Best part is that the person who spoke with me gave me his personal number and his name and was making attempts to convince that if they were fraud people that he wouldn't be sharing his personal number and his name. Later I suspected that this could be a fraudulent one and immediately called the ICICI customer care service and checked with them if this is a valid offer from ICICI bank and they denied it. Have lodged a complaint and have blocked the card. But not sure whether I would be getting back the money or not, but nice lesson learnt. Though it was stupid of me to share the IVR 6 digit pin, one question that makes me to think to terminate my relationship with ICICI Bank is, how come my personal data got leaked to fraudsters? What control measures that Bank has put in place to prevent data breach?

Aug 14, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Jun 05, 2014

Updated by loginforcomplnt Reference No: 47515357
You may reach me at +91 [protected].

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 5, 2014

Verified Support

Dear Sir/Madam,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '47515357' in the subject line.

Regards,
ICICI Bank Customer Service Team

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Address: New Delhi, Delhi

Dear Sir,

My self Devender Singh using ICICI credit card more then 10
years. I pay my all bill payments on time. But this time I pay Manipal
University fee in march of Rs.60157/= with choosing the 12 EMI option. It was
paid without showing any problem. Before this payment I had also paid for
mobile purchase with the same EMI option and it was converted without any
problems. But in this 60157/= payment it was not converted in to EMI.

I talk many times to customer care to resolve the issue by
converting it in 12 EMI and take the interest and service charges back. It
passed one month and now one customer care executive told that it cannot be
resolved and I have to pay it at once.

I request you to please resolve the issue. You please check
my previous payment records. Also please check my calls related to resolving
this issue. It passed almost one and half month I'm talking your customer care
for the same issue.

I request again you to please check and resolve the issue.

I will be very thankful to you.

Thanks & Regards

Devender Singh

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 5, 2014

Verified Support

Dear Mr. Singh,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '47515745' in the subject line.

Regards,
ICICI Bank Customer Service Team

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Address: New Delhi, Delhi

Re : Long delay in clearing local cheque.

I have dropped a SBI Bank cheque no. 473439, Amt Rs. 145780/- on 12th May 2014 which was to be deposited on account no.[protected]ICICI bank account named-Vikas Dharwal)
but it is not transferred till now.

I called to ICICI customer care several time, raised service request but not getting any proper response, I wrote mail too but no response from ICICI bank.

Therefore I request you to please look into the matter in which I would be always thankful to you.

Thanks & regards

Aug 14, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 3, 2014

Verified Support

Dear Mr. Dharwal,

We regret the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you.

Regards,
ICICI Bank Customer Service Team

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I have been billed for an unsuccessful transaction while attempting to recharge my STRAIGHT TALK phone from America on the 24th of May using my ICICI Debit card. Kindly look into this ever persistent problem, and refund the unsuccessful transaction amount of Rs. 3, 002.37. It is simply beyond me to comprehend the source of this problem because it keeps reoccurring every time I try to recharge my phone from America. Feel the need to contact me whenever possible. Here are the details:- Serial No Transaction Date Transaction Remarks Transaction Type Amount Balance 1 24/05/2014 VIN/STRAIGHTTAL/[protected]/0 Dr. 3, 002.37 6, 808.37 Name: Reginald Khlem Sahu #[protected] [protected]@gmail.com

Jan 11, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Jun 02, 2014

Updated by Complainant00329 Account No. :[protected]

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 3, 2014

Verified Support

Dear Mr. Sahu,

We regret the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you.

Regards,
ICICI Bank Customer Service Team

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Address: New Delhi, Delhi

hello sir/mam i am using salary account in last one years...30th may deducted 500 amount in my account...account no..[protected] and customer id[protected]..i call your customer care but on one help my all cut the call direct ..please help my..and u alos don, t help my close the my account i don, t want your bank account .. my mob no..[protected]

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 4, 2014

Verified Support

Dear Mr. Singh,

We regret the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you.

Regards,
ICICI Bank Customer Service Team

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Address: Chennai, Tamil Nadu

Hi, Demerit Account - IN[protected]
I am using above mentioned Demerit account in 2007. In 2008 I am
visited ashok nagar - chennai Branch and requested to close my demerit
account and the savings account which one is linked to this demerit
account. After that I didnt receive any notification related to this
accounts(Saving account and Demerit account). I have balance in my savings account[protected]. Last week I am tried to pay my credit card bill using this account, but I am not able to transfer full amount (Still Rs.1517 is showing balance in my account). and I can't
withdrway this amount, regarding this issue I am visited my nearest
branch. They are told us the balance amount is linked to Service charge
for (IN[protected] mentioned demerit account, and last December 20/12/2013 also
Rs.
1, 498.32 is debited from my account. If it's a demerit account service charge, 1. Why not giving any notification about this account to me? 2. Service charges need to take every Year. But it's not happen for last six years.
If any one is happen in last six years, then I need to know the
status about my account, Otherwise how do I know the status?.
regarding this issue I am not able to pay my ICIC credit card bill on
time, and I sent a mail to [protected]@icicidirect.com, I didnt get any
feedback till now. Kindly give me a clarification regarding this issue
and refund my ammount to my account as soon as
earlier.

ICICI Bank customer support has been notified about the posted complaint.

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Pleas Help me I am a retired Govt servant from Hyderabad.
I have purchased 4 numbers of Tax saving Bonds on[protected], I WANT CASH IT THE SAME BONDS.
The Detail of the safety bonds 200
Option 1, face value 5000/-, deemed date of allotment 14.11.2000, Bond Holder number .[protected], Certificate No. 100651, Bond Holder name KONDRU GANNIYYA RAJ,

MY E MAIL ADDRESS [protected]@gmail.com...

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Address: Mumbai City, Maharashtra

dear sir, fraud done my debit card, have registered complaint with icici bank & submitted dispute form, merchant flipcart have traced the transction but they will provide necesssary information to bank or police only. i have rcvd bak aprox 700 rs but balance icici is not updating have sent mail many times but no revert from them. together have sent mail flipcart as well, they are looking into this. pls roll back the balance amout to my a/c CARD# CRD TYPE NAME TRAN REF COMPLAINT# MERCHANT AMOUNT [protected] DEBIT CARD SANTOSH GUPTA ICICI BANK SB75340530 DTD 18/05 SR32062026 DT 18/05 ABHIJEET TEAM LEADER FLIP CART COMPLAINT#[protected] DT 18/05 4420

Aug 5, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 3, 2014

Verified Support

Dear Mr. Gupta,

We regret the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you.

Regards,
ICICI Bank Customer Service Team

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Address: Howrah, West Bengal

Sir, There have been fraud online transactions made using my ICICI bank credit card xxxx xxxx xxxx 9004 of Rs 8750 to Grit Edu_PayTM (May 27, 2014; 17:53:40 hrs), which was not approved by me.In the mean while when I received the payment advice from bank, I called up to the bank customer care executive regarding this issue to stop the payment to the merchant immediately but they didn't help me out. Hence, I have already lodged the complain to nearest Police station and Joint commissioner of Crime against the said transaction. However, I have already informed the bank for this issue and blocked my card and said I will not pay any penny for this fraud play. Since, I have requested the bank within fraction of minute after getting the payment advice from bank to help me out, not to execute this transaction and decline it because the same was not executed by me and any online pay take two to three daysâ€™ time to get credit in merchant's a/c. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />Please look into it very strongly and help me out resolving this sensitive cyber crime. Regards hich has not got resolved until even after several Service/Dispute requests raised and follow ups done. Thâ€¦

Aug 13, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 3, 2014

Verified Support

Dear Mr. Dubey,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '47490627' in the subject line.

Regards,
ICICI Bank Customer Service Team

S

sandyk

from Mumbai, Maharashtra

Jun 19, 2014

Mr. Dubey:

Be assured that ICICI bank will NOT DO ANYTHING IN THIS CASE. I am writing this since I have been victim of the same fraud. These fake callers do it coz they want to earn the wrong way and ICICI will never help you coz they do not want to take any blame on themselves. Its a simple theory that there was a fraudulent transaction of Rs. 8, 750 which was debited from a victims account. Now bank will step down giving an excuse that it was a SECURED 3D Transaction in which you / me (Victim) passed on all the details deliberately to the fake caller. BUT ICICI BANK WILL NEVER BOTHER (OR GIVE A FLYING ) THAT WHY IT HAPPENED. Did the ICICI bank tried to track down the merchant named Grit Edu_PayTM who is accepting transactions from this fraudulent shopper - no they wont - ICICI is private bank no...they don't give a . After all it was victim who passed on all the crucial information to the fake caller. Yeah Right ! I have to pay this 8750 from my bleeding COZ I PASSED ON CRITICAL INFORMATION TO THE FAKE CALLER. But for ICICI it hardly matters...its a big private banking firm ...cyber crimes are peanuts for them ...and in a country accommodating more than billion ppl how does some poor victims matter. All i can do is close my account with ICICI not coz they didnt help me but coz they DO NOT CARE OR GIVE A DAMN. PERIOD.

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Address: Mumbai City, Maharashtra

I have tried to recharge my mobile provider through net banking but my service provider has not received the said amount ... at the end of transection messge popped up error yet the amont is debited in my account . as under 2 28/05/2014 BIL/[protected]/mobile recharge/RECHARG Dr. 127.00 My account therefore should be credited again with the aforesaid amount

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 3, 2014

Verified Support

Dear Mr. Patel,

Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '47490744' in the subject line.

Regards,
ICICI Bank Customer Service Team

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Address: Hyderabad, Andhra Pradesh

Respected Organisation, I have made the following online recharge payments on 25th April 2014 through Aircel official website (amount-149) and 30th may 2014 through paytm online recharges (amount-23) (other details are attached kindly check) Balance in my ICICI bank account has been credited, but I didn't receive any recharge till now. When contacted customer care of aircel as well as paytm i got to know that they haven't received any amount from bank.Kindly solve this issue soon.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 3, 2014

Verified Support

Dear Sir/Madam,

Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '47492263' in the subject line.

Regards,
ICICI Bank Customer Service Team

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Address: Hyderabad, Andhra Pradesh

Hi, I have an ICICI account for past 8 years, account #[protected]. The account had been started previous employer as a salary account. When I left the employer after a couple of years, I was asked by ICICI to convert the account to savings account. Now the rule for savings account is to maintain 10, 000/- minimum. It is still a large number for us middle class with rising inflation and all services getting costlier. I had to empty my account totally in November 2013 due to severe family needs and now the situation is back to normal. I can maintain minimum balance now. I would request ICICI Bank to waive off any MAB penalty charges which would be automatically debited once I start maintaining minimum balance in this account. If no such promise is made then I would have no choice but to close this account, which I don't want to. I hope ICICI Bank will consider this request from a long time customer of the bank. Thanks.

Aug 13, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 3, 2014

Verified Support

Dear Sir/Madam,

We have made a note of your account details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

C

crossx

from Merta, Rajasthan

Jun 9, 2014

Hi, I got call from ICICI representative saying that MAB penalty charges cannot be waived off as already once this privilege has been used by me. I at least would request ICICI to provide me the exact amount of penalty applicable for my non-maintenance of MAB. Waiting eagerly for the bank's response.

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Address: Faridabad, Haryana

I recently took personal loan from ICICI bank, its ECS was on 15th May, ECS was hit on same date but amount was not deducted from my account. The reason is ECS mandate form was not received from my salaried bank. Now I am getting calls daily from ICICI bank for the payment. My account is having sufficient money but it was not deducted because of their problem not my problem. I dnt know whether its a compliant forum or just an information channel but I am planning to drag ICICI bank into court.

Aug 14, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 3, 2014

Verified Support

Dear Mr. Kumar,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '47489232' in the subject line.

Regards,
ICICI Bank Customer Service Team

N

nareshgrover

from Gurgaon, Haryana

Jul 6, 2015

I have received message from another bank that my name
Naresh Kumar Grover S/O shri prabhu Dayal is showing
Pending Loan vide Perslonal Loan No. LPDEL[protected]
Loan Amount Rs. 1, 54000/-

But I have not take this loan from ICICI bank and no loan
amount transferred in my account and no EMI has been
paid by me.

Please check your end and clear my Name from cibiling.

thanks
Naresh Kumar Grover
Mob: [protected]

ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 8, 2015

Verified Support

Dear Mr. Grover,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Bhopal, Madhya Pradesh

Dear Sir,
I made payment for the installment of property purchased from Bhopal development Authority on 21/05/2014 and till date neither amount is credited to beneficiary account nor it has reversed to my ICICI bank account. I every day call customer care of ICICI bank and bill desk but not getting any fruitful response. ICICI says payment is successful from their end Bill desk say they have not received payment from the bank. Please suggest what should i do now because i am suppose to pay interest on late payment of my installment.

Best Regards,
Dileep Mishra
Mobile +91 [protected]
e mail- [protected]@rediffmail.com

Aug 14, 2020

Complaint marked as Resolved

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 3, 2014

Verified Support

Dear Mr. Mishra,

We regret the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you.

Regards,
ICICI Bank Customer Service Team

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Address: Ahmedabad, Gujarat

ACCOUNT DETAILS NAME SATYABRATA MOHANTY, C-903, GOURAV TOWER, PRABHAT CHOWK, GHATLODIA, AHMEDABAD-61 MEMBERNAME ICICI BANK DATE OPENED/DISBURSED[protected] ACCOUNT NUMBER LAABD[protected] DATE CLOSED[protected] ACCOUNT TYPE AUTO LOAN (PERSONAL) DATE OF LAST PAYMENT[protected] OWNERSHIP INDIVIDUAL DATE REPORTED AND CERTIFIED[protected] ACCOUNT STATUS SANCTIONED AMOUNT 3, 15, 000 REPAYMENT TENURE -5 YRS CURRENT BALANCE -12, 550 EMI AMOUNT -EXCESS EMI PAID.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 3, 2014

Verified Support

Dear Mr. Mohanty,

We regret the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you.

Regards,
ICICI Bank Customer Service Team

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Address: Bangalore, Karnataka

Sir/madamI have taken home loan on 07/10/2005 that time interest rate was 8% floating after 6 to 7 month they started increase my interest rate .5% to 2% every 3 month this continue every 3 to 4month increase in interest rate in 2009 I have paid 13%[protected]% i have paid. after i went to bank and asked for transfer of my home loan to another bank then only they told me to pay processing fee of Rs.1000-00 to convert same this loan to lesser interest rate 10.25% I have done but what about I have paid interest since 2005 I want rebate in interest what I have paid please do need full in this regards

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

May 30, 2014

Verified Support

Dear Mr. Gor,

Please send us your contact details at [protected]@icicibank.com and our official will contact you and assist. Refer '47474749' in the subject line.

Regards,
ICICI Bank Customer Service Team

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Address: Ludhiana, Punjab

Dear Sir/Madam,

I informed you that very sadly ICICI Bank service is very poor..
Our Home Loan Account No. is - LBLUD[protected] Account Holder Mr. Sheo Nath Ojha.

Dear sir our loan approved for JAN-2004 Account no. is LBLUD[protected] is started with rate of interest 7.75% Floting Rate. loan properly continue up to[protected]. but after 2007 your rate of interest are increse veru much and any pre information...

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Address: Kolkata, West Bengal

From : Mr. Samit Sengupta, P- 45/A, Unique Park, Behala, Kolkata â€“ 700 034. Mobile - [protected] 27th May, 2014 To, Mr. Hitesh Bhatia, ICICI Bank Ltd, Work Station No. N4E, 024 East Wing, 4th Floor ICICI Bank Tower, North Tower, Bandra East, Mumbai 400 051. My Ref. No.- Loan A/c. No. NHCAL[protected]from ICICI Home Finance Sub. : Request for withdrawal of the original deed against IGR No. 801041 dated 23/11/2007 lying with your custody for a period of seven years. Sir, I would like to draw your kind attention that I had taken a Loan against property amounting Rs. 6, 26, 238/- on 25/02/2008. Now I have applied to Axis Bank to transfer the loan which has already been sanctioned (PDF file enclosed). In this connection, I had also applied for a List of documents in your possession which has been received by me (PDF file enclosed) on 14.3.2014. I am very much surprised to find that you did not care to collect the original Deed from the Registered office for the last seven years. Please note that Axis Bank has refused to disburse the above loan amount in absence of the certificate of LOD from you wherein the original Deed should be clearly stated in your possession. I would therefore request you to collect the original Deed from the office of The Addl. District Sub Registrar, Behala, Kolkata-700034 and issue a certificate of LOD at your earliest. I earnestly solicit your kind co-operation in this regards. Thanking you, Yours faithfully, . SAMIT SENGUPTA

Aug 13, 2020

Complaint marked as Resolved

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 3, 2014

Verified Support

Dear Mr. Sengupta,

we have made a note of your contact details. Our official will contact you and address your concerns.

Regards,
ICICI Bank Customer Service Team

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Address: Mumbai City, Maharashtra

Hi, Myself and my wife has initiated remittances from our Singapore account through ICICI money2india services. Reference numbers for the transactions are: M2N14099800, M2N14099270, M2N14099798, M2N14099501. Total amount involved is 80, 000 SGD. Transfers are done on 17th and 18th May. Amount is remitted on 19th May with the conversion rate of 46.19 for all the four transactions. I have checked the exchange rates from 17th to 19th May and the intra-day lower rates on any given day hasnt even touched the rate that is applied by the bank. May I know whether there is any transparency in the operations? What is the basis of applying 46.19? I am tired of writing to [protected]@icicibank.com as they are not in the position to give any details and are hiding the truth. Do you want to loose customers like us? Please assist to get the fair rates applied ASAP. Regards Prasanth [protected]

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 27, 2014

Verified Support

Dear Mr. Prasanth,

We are sorry for the inconvenience caused to you. We have made a note of your contact details . Our official will get back to you.

Regards,
ICICI Bank Customer Service Team.

P

prasanth movva

from Mumbai, Maharashtra

Jul 29, 2014

Hi,

I have received the same old response even this time from your representative as can be seen below.

I am asking for fair and transparent application of rates. I have also provided the information on where it might have went wrong. Please follow the below email communication had with them.

Regards
Prasanth

[protected][protected][protected] Response received from ICICI on 18th July
Dear Sir,

We refer to your complaint addressed to ICICI Bank regarding your the Money2India services.

We reiterate that we will be able to offer, 10 paise preferential rate for all the 4 net express transactions. As it is the best rate we can offer, we will be unable to exceed the preferential rate.

We look forward for your cooperation.

Sincerely,

Rajini Nair
Office of Head Service Quality

[protected][protected]- Reply sent by me on 16th July

Hi

Appreciate your response however still don't find the reason on why the rates you have applied is not even the intra-day lowest?

You mention that Different websites and banks has different rates depending on their trading. However I am surprised that's the national leading bank is not competitive in this trade compared to the peers for offering the best rate to their customers.

Another thing which may help you to investigate the root cause. When money2india publish an tentative rate, your treasury department sees that the customer gets less or equal to the same but not more than that. Do this mean that they presume the customer is happy enough with the tentative rate?

When I booked my transaction just after the national election results day, they seems to have lowered the rate expecting a steep increase of â‚¹ valuation over $. Accordingly they have lowered the tentative rate on the website. However it didn't happened so resulting with the intra day lowest also even came near by to that rate.

These are the observations which is quite explanatory in the way your treasury operations are done. Yes I do agree of the market fluctuations but not that ICICI only has some issues with the market.

Nevertheless I felt that it's worth while sharing with you guys so that you can increase transparency in your operations and cut down such false practices.

It's a big money for customers like me when 40paisa * 80, 000 = 32, 000 â‚¹ loss has to be borne due to your operational inefficiencies.

I shall wait for your positive candid response atleast this time.

Regards
Prasanth

[protected][protected]- Initial response received on 15th July after raising the complaint

Dear Mr. Movva,

We refer to your appended complaint addressed to Consumer Site, which has been forwarded to the undersigned for due analysis and redressal.

We would like to take this opportunity to reassure you that we offer very competitive rates to our service users with the motive to pass on higher benefits to our service users. Please note that it is possible that all banks participating on a particular day for a particular currency may not have received the same rate as it is completely market driven and hence there are intra day rate movements.

Please note that it might be possible that on a particular day some other service providers may offer a higher rate on the transactions. However we would like to assure you that overall our rates are competitive and we try to pass on higher benefits to our service users.

Also the rate which gets applied to the transaction is basis the rate prevalent at the time of conversion of the transaction.

The rates that you see on the website are indicative rates and the actual rate would depend upon the prevailing market rate at the time of conversion of the transaction amount.

Sincerely,

Rajini Nair
Office of Head Service Quality

ICICI Bank Customer Care

from Mumbai, Maharashtra

Aug 24, 2014

Verified Support

Dear Mr. Prasanth,

An e-mail communication has been sent to you on August 6, 2014 addressing your concerns.

Regards,
ICICI Bank Customer Service Team

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