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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 287

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R
rajiv.mishra23
Jan 6, 2021
Resolved
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Address: SONIA VIHAR DELHI

My account has been debited for 4373+4373=8746 dt 01/01/2021, and there is no notification from the bank .For the same either no sms or email. I request you to refund amount in my account.

A/c=[protected]
rajeev mishra
+1 photos
Aug 7, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    Tinkal@1996
    Jan 6, 2021
    Resolved
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    Resolved

    This is totally fraud done by icici bank I have been debited 2000 without knowing me...I did not subscribe any 3rd party activitys then how my account is debited such fraud money...Bank isn't responding me even not able to communicate with customer care they just discontinuing the call..
    +1 photos
    Aug 7, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team   
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      A
      Anjali Ladiwal
      Jan 6, 2021
      Resolved
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      Resolved

      Invalid transaction from my account

      I would like to bring it to your notice that, the amount of rs169/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 06th Jan 2021. Could you please assist me regarding this....
      +2 photos
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      K
      khyati.rana
      from Powai, Maharashtra
      Jan 6, 2021
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      Address: India

      Rs. 3540 has been deducted as part of NACH_AD_RTN_CHRG since last 7 months w/o any notification. Am not aware what are these charges. Please refund the same in my account ASAP!!!
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19vem) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team 
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        V
        VimalShukla496
        Jan 6, 2021
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        Address: Hyderabad

        Hi Team,
        Could you please help in refunding my money which got deducted as surcharge without prior information.
        Deducted without any info: 54.54rs
        Date : 6/1/2021
        Description : 3/1/2021 mcc4112.

        Name : Vimal Kumar Shukla
        [protected].
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19u7m) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19u7m) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19u7m) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          J
          JaspreetKaur94
          Jan 6, 2021
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          I withdrew Rs.5000 from PNB atm and the money immediately deducted from the account but the machine showed that the transaction has been failed and no cash came out of the machine .. it’s been 6 days now, I haven’t received my money back..
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19u80) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            I
            ishakuki2001
            from Delhi, Delhi
            Jan 6, 2021
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            Address: 9A-Phelphs Building Connaught Circus, New Delhi -110001

            Hi, My account has been debited for almost inr 1350.00 under POSDEC-CHG charges and there is no notification from the bank for the same either through SMS or by email. I request you to please reverse these charges
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19u88) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              J
              Jikks123
              from Delhi, Delhi
              Jan 5, 2021
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              Address: Jayanagar, palakkad

              It's ben almost 1 month. The card is not delivered yet. I might be required to travel soon and do thave the fast tag card.

              Why is it taking so much time?

              Also I can't login to the site with uid (a19p09) as mentioned in previous complaint

              I was required to send a email..but to which id it's not mentioned

              The toll free number is also not working
              ICICI Bank customer support has been notified about the posted complaint.
              Jan 09, 2021
              Updated by Jikks123
              No updates
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                S
                Sanjay Ameta
                from Powai, Maharashtra
                Jan 5, 2021
                Resolved
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                Resolved

                Address: Atul 1st gate ,opp bholanagar school, poultry farm road ,valsad ,Gujarat

                Hello,
                I had added money to my NPS account on 3rd January but still, it's not showing in my NPS account.
                Jan 6, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19u7v) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  V
                  Vijayaguru
                  Jan 5, 2021
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                  I have charged 819.20 as DP CHGS TILL Nov-20 on January 1 2020 please look into it and revert the amount back.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19u82) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    K
                    Kadengal Madhusoodhanan
                    Jan 5, 2021
                    Resolved
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                    Resolved

                    Address: ICICIFASTAG, MUMBAI

                    My Fastag account No: 12424397, linked with vehicle No: MAT491020L6B01049. On 15th July 2020 I have recharged an amount of RS. 200.00 through my SBI debit card and an amount of RS. 200.80 has been debited from my SBI account, as per the bank statement this amount has gone to "OTHPG 343604, ICICIFASTAG, MUMBAY, so many times I contacted/ made complaint to the bank regarding this issue but no response from the concerned authorities and till date the money has not credited to my icicifastag account.
                    Aug 13, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 06, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19u8o) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      A
                      Anita Pankaj Patel
                      Jan 5, 2021
                      Resolved
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                      Resolved

                      From long time I'm trying to call ICICI customer care number ring is going properly but no one is paying up no one is talking even the system generated voice is also not coming I need one payment to be stopped on urgent basis but no option available to resolve such issue.
                      Aug 26, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 05, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19ryk) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        R
                        Rahulkumarsinghaniya9
                        from Powai, Maharashtra
                        Jan 5, 2021
                        Resolved
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                        Resolved

                        Dear Sir,
                        Greetings!
                        I have been charged rupees 588.82 for "Expression Debit" card which I am sure I never applied. The money was debited from my account without my consent or confirmation. There is no option for canceling the above mentioned "Expression Debit" and I am not in need for another debit card since the current one is working fine.
                        Requesting an urgent assistance in this matter
                        Regards,
                        Rahul Kumar
                        +1 photos
                        Aug 13, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 05, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          P
                          Pattu subha lakshmi
                          Jan 5, 2021
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                          I dont know why rs.1, 494.16 has been deducted from my savings account.
                          EBA/NSE N 2021002/[protected]
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19u8t) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            P
                            Preeti Shashi
                            Jan 5, 2021
                            Resolved
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                            Resolved

                            Address: C-2, Saurav Towers, E - Block, Block C, Vaishali Nagar, Jaipur, Rajasthan 302021

                            I am Preeti Kumari Shashi, I have a saving account in ICICI bank, RS .1899 debited from my ICICI bank account on January 4th 2021. Rs.1899 debited from my ICICI bank account on January 4th 2021 through debit card. Then i have found the transaction message it written that IIN*I-Debit*S. I have just googled this keyword and i have found that lots have the same issue.
                            ICICI bank has debited my money without any prior written approval by me.And ICICI bank done this fraud to thousands of the customer.
                            Please justify me and also that some strict action on ICIC bank because it is the scam of little money but impacted on the large number of customers.
                            Very disappointed from this incident. Kindly resolved this issue withing a week.
                            +2 photos
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 05, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19s0d) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              J
                              jalebi321
                              Jan 5, 2021
                              Resolved
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                              Resolved

                              Address: lucknow

                              Unauthorised cash withdrawal done from my Sbi bank account through Atm for rs 20000 today morning, when I was in my home town faizabad and withdrawal the amount at lucknow gpo location which is far is approx 120km. I have my Atm card, and withdrawal through my Atm clone by the fraudulent person.

                              transaction details
                              Name - aditya srivastava
                              bank-Sbi
                              bank branch- civil linea branch ayodhya
                              account no-[protected]
                              transaction date-4/1/2021
                              time- 8.40am
                              transaction id[protected]
                              amount-20000/-
                              Atm no- [protected]
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 05, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team 
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                                R
                                Rakesh Punjani
                                from Delhi, Delhi
                                Jan 4, 2021
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                                Address: HOUSE NO. 279, SECTOR -11/D, FARIDABAD-121006

                                On going through my CIBIL report, I have observed that my cibil report is showing an overdue of RS. 24209/- on the credit card issued on 15.06.2009. I need to settle the same as per the following details:-

                                Name : Karam Vir Arya

                                Date of Issue of credit card: 15.06.2009

                                Pan No. :AGQPA1761Q

                                Date of birth: 01.02.1961

                                Mobile No. [protected]

                                Please arrange to settle the same and advise me accordingly.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19s5s) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  P
                                  pal03
                                  from Delhi, Delhi
                                  Jan 4, 2021
                                  Resolved
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                                  Resolved

                                  A transaction of 1899/- has been done from my account. For a period of 30 mins, I was disbarred from logging into my account via any means, weblogin / imobile app.

                                  I got a system generated email as below at 6.30pm alerting me of the same.

                                  Kindly see to it as this was not my transaction.

                                  Dear Customer,

                                  Greetings from ICICI Bank.

                                  A purchase of INR 1, 899.00 has been made using your Debit Card linked to ICICI Bank Account XX119 on 04-Jan-21. Info: IIN*I-Debit*SI .

                                  The Available Balance in your account is INR 673.73.

                                  In case you have not done this transaction, please call on 18002662 or SMS BLOCK 119 to [protected] from your registered mobile number.

                                  NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.

                                  Looking forward to more opportunities to be of service to you.

                                  Sincerely,

                                  Customer Service Team
                                  ICICI Bank Limited

                                  This is a system-generated e-mail. Please do not reply to this e-mail.
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 05, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19s39) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    M
                                    MJ Vlogbox
                                    Jan 4, 2021
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                                    Txn of INR 1, 899.00 done on Acct XX567 on 04-Jan-21.Info: IIN*I-Debit*S.Avbl Bal:INR ****.Call 18002662 for dispute or SMS BLOCK 567 to [protected]
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19plp) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team  
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                                      R
                                      raj21sekar
                                      Jan 4, 2021
                                      Resolved
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                                      Resolved

                                      My fastag has been blacklisted in-spite of me having sufficient balance in the fastag account. i have raised multiple complaints in the ICICI fastag portal and all the complaints are in open status. Nobody is bothered resolve the complaints which i have been raising for more than a year.

                                      Out of frustration i have even closed the account but my vehicle number is still blacklisted so i am not able to procure any other fastag from other banks.

                                      THis is really ### CUSTOMER service by ICICI Fastag division.

                                      Can anyone help me in removing the blacklist of my vehicle from ICICI fastag and i could procure a new one from other banks.

                                      [protected]@gmail.com
                                      Aug 13, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 05, 2021
                                      ICICI Bank Customer Care's response
                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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