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ICICI Bank Complaints & Reviews

3.2
Updated: Jan 2, 2026
Complaints 23755
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ICICI Bank reviews & complaints page 309

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P
Pankaj Prakash Shelar
Nov 2, 2020
Resolved
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Hi My Self Pankaj Prakash Shelar,
Having Account No.[protected]
At your icici bank ..

While opening account I was been forcefully given Demat account free of cost with annually free maintenance which I had not used for a single time also ..After not using long time also still they are continuously deducting my Money saying maintenance DMC Dp charges Rs826 ..till sep 2020 .
+1 photos
Aug 9, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 02, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    PONNAIYAN M
    Nov 2, 2020
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    Address: chennai

    I have been deducting charges for last three years, but i dont know why ?
    i dont know when my demat account openned.in this hard situation also i am paying all my icici credit card dues on time .

    on 27th Oct' 20 rs662.52 has been debited for DMC/[protected] dp chgs till sep-20

    on 02 Nov'20 rs 163.48 has been debited for [protected] dp chgs till sep-20

    please refund atleast this year charges above mentioned, on 02 Nov 20 i received 400 rs from my friend, immediately got debited of rs 163.48 without my knowledge, No msg too.

    i am requesting you to refund the above charges immediately. also suggest me how to close this demat account
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    ICICI Bank customer support has been notified about the posted complaint.
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      Anish Ansh
      Nov 2, 2020
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      Address: Icici bank, shop no 11 and 12, balewadi high street, link road, balewadi, pune, maharastra,411045

      I am going thorugh issue, but no solution from ICICI bank, they always hung up my call with no solution in my bucket, bajaj is claiming that this is not done by them but by Icici Bank itself, i have lost somewhere around 16k just because of this, Someone please come up with a solution, why this charges are putted on me whenever i fill my account with any amount of money, Rs.6 to Rs, 700 is always deducting, i am fade up with this unwanted debits

      Mail- [protected]@gmail.com
      +4 photos
      Aug 13, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 02, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      My amount has been debited 509 rs twuce aa saying Nach_AD-rtn charges...

      Kinfly refund my amount as irnis fraud.

      Nach ad rtn chrg bajajfin - Comment #3787862 - Image #0
      Priya Pardeshi's reply, Jan 14, 2021
      590 rs amt debited
      I'm also charged for four times of Rs 590 each, in my ICICI Bank account. Kindly help me to get refund.
      My email is [protected]@gmail.com
      Please amount refund.i am poor family

      Nach ad rtn chrg bajajfin - Comment #3847723 - Image #0
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        S
        Satyam Garodia
        Nov 2, 2020
        Resolved
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        Resolved

        Rs 826 has been deducted from my account. I have not initiated any demat account opening with the bank.

        I want my money to be refunded.
        Aug 7, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16hdc) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          K
          Kunduru Meghanath
          Nov 2, 2020
          Resolved
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          An amount of RS 1899/- deducted from my account unauthorised manner to IIN/I-Debit/SI ONEAST. Please resolve the issue and send my money back.

          Txn of INR 1, 899.00 done on Acct XX375 on 29-Oct-20.Info: IIN*I-Debit*S.Avbl Bal:INR 3, 522.61.Call 18002662 for dispute or SMS BLOCK 375 to [protected]

          IIN/I-Debit/SI ONEAST
          /[protected]/[protected]/
          +1 photos
          Aug 6, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Nov 02, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16ii0) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team   
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            S
            S.K.Sundararajan Krishnaswami
            Nov 2, 2020
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            Resolved

            I have not been noticing because, i was never notified, only today, looked at the statement and got shocked.

            DP charges DMC this is for the share trading, this facility was supposed to be free, I do not know, why they said, it is free, and they have been deducting.

            There was no notification for these deductions, and no person has answered my call responsibly with regard to this.
            Aug 7, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16hdj) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              sunita2204
              from Powai, Maharashtra
              Nov 2, 2020
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              Auto debit from my account VSI WWW MONEY - 999 deducted

              AN AMOUNT OF RS : 999/- was deducted from my ICICI account with the name of VSI*WWW MONEY. I didn't authorize this transaction by any means (OTP or monthly subscription).

              OTP for the transaction was also not asked for approval, how was the transaction approved?

              Only support that is to block the account?

              Please share this complaint with the respective teams and share the required information with...
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              V
              Vivek Saraf
              from Gurgaon, Haryana
              Nov 1, 2020
              Resolved
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              Address: ICICI Bank Ltd. Bhiwandi Branch, Mumbai

              ICICI Bank is not helping on waiving-off the outstanding of the Credit Card which was expired and blocked by the bank itself, even post escalating to their ombudsman there is no helpful response till date, it has been more than a year I am receiving bills every month since November, 2019
              Aug 7, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16eyv) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                V
                Vijay K Parashar
                Nov 1, 2020
                Resolved
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                Address: Ahmedabad

                I Apply for amazon pay ICICI Credit card and it was approved.
                and received confirmation of shipment through Kerry indev Logistics, but after some days I search for my shipment at Indev side that shown my shipment reverse to consignor due to consignee shifted.
                But I am not shifted anywhere and also I am not received any call or Messages from Kerry about my delivery.
                So Kindly look into this matter or redispatch my credit card ASAP.
                Application Number :[protected]
                Contact Number : [protected]
                Aug 7, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16eyy) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  K
                  Kavita Kavi
                  Nov 1, 2020
                  Resolved
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                  Resolved

                  Rs 116.82 has been deducted from savings account as RwdFee/3009421/210920+GST. Kindly provide clarification.
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16eys) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Sai GaneSh ChiNta
                    from Hyderabad, Telangana
                    Nov 1, 2020
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                    Address: Gachibowli

                    688.33 rupees has been deducted from my account as DMC/INXXXXX DP CHGS TILL SEP-20. I have never used my demat account till now.

                    They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                    When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici.
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16eyx) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      Y
                      ysv raman
                      Nov 1, 2020
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                      Address: g3,ayyappa towers srinagar, allurisitaramarajustreet, srinagar colony

                      Sid i am having central bank account [protected] had transferred money in
                      ICICI account but it is credit into icici account then I planned to transfer my amount from icici to sbi account but it had not transferred immediately it had been debited to icici credit card now how recover my icici amount from credit card account give suggestion
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 02, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16hbi) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        sucri
                        Oct 31, 2020
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                        On 29th of October 2020, I received an email from icici stating there was a transaction from my debit card for Rs. 7999. Since I was sure I had not done any transaction, I logged in to online banking to check what the transaction was about and found that it was from a remark (MIN/GOOGLE). While looking at my account statement within a span of 2 mins, there have been nine transactions recorded amounting to (Rs. 100 each) Rs. 900 in total. And all these transactions were suspiciously from (MIN/GOOGLE). So I have lost about Rs. 9000 on the same day within a span of 5 mins.

                        I have lodged a complaint on the icici website and unfortunately, I have not even received an acknowledgement for the complaint. Kindly assist and initiate refund.
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16f99) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          V
                          venugopalnayani
                          from Hyderabad, Telangana
                          Oct 31, 2020
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                          ICICI Safety Bonds October 2000 (Tax Saving Bonds ) were allotted in respect of Nayani Veena Hemantha and Nayani Sri Bhavana on 16Oct2000 and details are as below. I have forwarded couple of mails at [protected]@icicibank.com, [protected]@icicibank.com since 28Aug20 for redemption procedure but no response till date (31Oct20).
                          1. Nayani Veena Hemantha / Bondholder no.[protected] / Certificate No. 45473 & 45474
                          2. Nayani SriBhavana / Bondholder no.[protected] / Certificate No. 45475 & 45476

                          It is further requested that all future correspondence be made at the below mentioned address.

                          In Case some procedure is to be followed for redemption, Kindly advise the procedure to be adopted

                          Thanking you in anticipation and with regards

                          Regards

                          Venugopal Nayani,
                          Phone # [protected] & [protected]
                          Flat # A-1205, Fortune Heights, Madinaguda,
                          Miyapur Post, Hyderabad - 500049,
                          Telangana State
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16f9h) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            abhishekg_
                            Oct 31, 2020
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                            Resolved

                            Address: B-103, Urban Homes, Uttareshwar Temple Road, Kutwal Colony, Lohegaon

                            RS 826.00 has been deducted from my account, as dmc/ dp chgs till Sep-20, on 27-Oct-2020. I did not get any message regarding this deduction ! Proper explanation is expected on this.

                            FYI I do not have any demat account in ICICI Bank.

                            We trust ICICI Bank and so we maintain our accounts, but deduction of amount from customer account without customer notice is not good. I can see n number of same complaints from ICICI Bank customer. Proper explanation is expected on this

                            Hope will a proper positive response on this issue.
                            Aug 15, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 02, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16hdx) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              Aftab Khan 1489
                              Oct 31, 2020
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                              HELLO,
                              This is Aftab, My registered mobile number for ICICI bank is [protected].

                              I Would like to take this matter point by point.

                              A) I had already filed a complaint on bajaj finserv, which they replied and have promised me to resolve my issues and refund back my amount.

                              B) When asked about so many bouncing charges levied upon me, they said to me via email that some charges were charged by my bank ICICI. They also sent me a mail on the same (I WILL BE ATTACHING THE SAME)

                              C) On today (31st oct 2020), i credited around 7000 rs in my account, only to see deductions of RS 590, RS 590 and RS 521.72.
                              i contacted the MKB NAGAR (chennai) Branch manager and she had had no answers and told me to contact the customer care team and i did the same.

                              D) When contacted the customer executive had a chat with me and forwarded the same to MR.Swami, He justified them and kept on telling that these are bounce charges levied .
                              He told me that the bounces occured on 3RD and 5th october, whereas i can see a deduction of bounce as RS 520 on October 3Rd .

                              It is to be noted that I CREDITED RS 7000 ON 3RD OCTOBER

                              " WHEN THERE IS BALANCE IN MY ACCOUNT " HOW CAN A CHEQUE BOUNCE ?

                              I ALSO HAVE RECORDED THAT AUDIO CONVERSATION OF HIM AND HE CLEARLY SAYS THAT THERE WERE 4 BOUNCES, TWO BOUNCES ON 3RD AND TWO BOUNCES ON 5TH.

                              WHEREAS I HAD SUFFICIENT FUNDS ON 5TH.

                              FOR TWO BOUNCES, They have charged me BOUNCE CHARGED 7TIMES.

                              1. 520 RS ON 3 RD OCTOBER
                              2.158 RS ON 26TH OCTOBER.
                              3.431.72 RS ON 26TH OCTOBER.
                              4)68.28 RS ON 26TH OCTOBER.
                              5)521.72 ON 31ST OCTOBER
                              6)590.00 ON 31ST OCTOBER
                              7)590.O0 ON 31ST OCTOBER.

                              TOTAL : 2491.72 AS BOUNCING CHARGES ? ?

                              WHEN CONTACTED ICICI BLAMES BAJAJ FINSERV, WHEREAS BAJAJ HAS CLEARLY SEND ME A MAIL STATING THAT THESE CHARGES ARE LEVIED BY ICICI

                              ATTACHMENTS :

                              I AM ATTACHING

                              1) MAIL FROM BAJAJ STATING THAT THEY HAVE NOT LEVIED ANY CHARGES AND ARE TELLING ME TO CONTACT ICICI.

                              2) MY 3RD OCTOBER STATEMENT WHERE 520 RS HAS BEEN DEDUCTED AND I HAVE ALSO CREDITED RS 7000.

                              3) STATEMENTS OF MY ACCOUNT WHERE MULTIPLE DEDUCTION HAVE TAKEN PLACE.

                              ONE LAST QUESTION WHICH I NEEDED TO ASK IS

                              WHEN THERE ARE FUNDS IN MY ACCOUNT ON 3RD HOW CAN I GET A BOUNCE ON 5TH ?

                              FINALLY ME.SWAMI WAS NOT AT HIS HELPFUL BEST AND DID WANT TO ANSWER MY CALL

                              SO I REQUEST ICICI TO TAKE NECCESARY ACTION ON MR.SWAMI.

                              I ALSO HAVE NECCEARY AUDIO RECORDING, IF NEEDED I CAN SHARE THE SAME.

                              REGARDS
                              AFTAB
                              +5 photos
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 02, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
                              Nov 13, 2020
                              Updated by Aftab Khan 1489
                              icici mailed me that, they dont have a system of reversal of money.

                              i.e.

                              if they make a mistake and money gets debited even by mistake, they dont credit it.

                              whose money is that ?

                              customers right ?

                              pls get back on this icici
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                                Aaina26
                                Oct 31, 2020
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                                Resolved

                                Unauthorized transaction of Rs 1899
                                My account get debited with Rs 1899 on 5th October 20 with unauthorized transaction of INR 1, 899.00 done on Acct XX196 on 05/10/20.Info: IIN/I-Debit /SI ONEAST/############.

                                I have not authorized the transaction in any way. Please resolve the issue and get me my money back.
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16cdr) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  SUPRIYA KUMBHAR
                                  Oct 31, 2020
                                  Resolved
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                                  Resolved

                                  Address: Shivane, Pune

                                  Rupees 613.00 has been deducted from my account, as dmc/ dp chgs on 27-Oct-2020. I did not get any message regarding this deduction! A proper explanation is expected on this.

                                  FYI I do not have any Demat account in ICICI Bank.

                                  We trust ICICI Bank and so we maintain our accounts, but the deduction of the amount from customer account without customer notice is not good. A proper explanation is expected on this.

                                  Hope will a proper positive response on this issue.

                                  My Accout Number[protected]
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 02, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    SUPRIYA KUMBHAR
                                    Oct 31, 2020
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                                    Address: Shivane, Pune

                                    Rupees 613.00 has been deducted from my account, as dmc/ dp chgs on 27-Oct-2020. I did not get any message regarding this deduction ! Proper explanation is expected on this.

                                    FYI I do not have any demat account in ICICI Bank.

                                    We trust ICICI Bank and so we maintain our accounts, but deduction of amount from customer account without customer notice is not good. Proper explanation is expected on this.

                                    Hope will a proper positive response on this issue.

                                    My Accout Number[protected]
                                    +1 photos
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                                      Ashishbhuba
                                      from Surat, Gujarat
                                      Oct 31, 2020
                                      Resolved
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                                      Resolved

                                      Icici amazon pay icici bank is denying to give reward points

                                      As i am old costomer of icici bank
                                      I use my card regularly

                                      I done shopping for my family during last sale through amazon heavily
                                      Because of amazon pay rewards are great for me in the discount season but they fraud me and not denying to give me my 14500 rewards point in to my amazon pay account

                                      There costomer service agent told me today that i[censored]r reward points go over 10000 it will be on hold for...
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