ICICI Lombard Complaints & Reviews

Dear sir/madam,

I had placed my car i20 at kabir autozone, vadodara on 10th september 2018 due to a small accident wherein my cars bumper & the back portion of the bumper & below the right side of the door was damaged & hence i had placed my car for insurance claim & claim no. Mot07936346 was generated.

Icici surveyor mr. Bhumit kumar came to survey the vehicle on 11th september 2018 & didnt pass my claim for bumper & cleared the other claims such as backside of the bumper & the right door & the claim for my bumper was rejected due to reasons well know to him.

Since then i am continuously following up with icici for exact reason for rejection of my claim for bumper wherein no one is responding. 03 times i have contacted the customer care & there are not able to give me the exact reason.

Since saturday i. E. 15th september 2018 i was trying to contact mr. Saumil from icici lombard who was the senior of mr. Bhumit patel & after serveral attempts i was able to contact mr. Saumil yesterday i. E 19th september 2018. He listed to me & told me that he will call me back in another 05 minutes but till 20th september i didnt get any reply from him.

Today again i called him & he didnt lift the call. I dropped him a message & he replied that there is a system error & hence not able to see my case details.

I just want to know for how many days i have to keep my vehicle at the garrage? I have my age old parents who are suffering my major illness & have to be taken to doctor any time & hence there is always a requirement of my car at my house. But since last 10 days my car is in garrage & icici is not at all responding.

When icici sales executives approached us for the policy they had informed us that within 24 hrs the claim gets passes etc etc. But why my claim is not at all responded for more than 10 days.

This is really a mental cruelty that i have to followup daily with icici & for no reason my claim has been rejected.

Please reply

Policy no is 3001/[protected]/00/000
Policy in name of my father : mr. Sasidharan c pillai

With regards,
Mithun pillai

Dear sir/mam,

I have taken an icici lombard motor insurance policy on 01/04/2018, policy number:- 3001/[protected]/00/000 for audi a3. The insurance is on my wife's name sanya suneja.

My car was hit by truck on gurgaon highway on 07/09/2018 although at that time car speed was not more than 35-40 km and by god grace no one was injured in this accident. It was raining heavily and when the truck hit from back the car was pushed forward and hit other car also a bike hit the car from left side.

My car got damaged completely from left side and it was raining heavily and highway was busy so at that time i wasn't able to step outside my car and check the damage. When rain stopped and we got away from highway i immediately checked my car and found what damages were. I immediately called in your toll free number for claim and registered my claim (Claim number:- mot[protected]

The car was picked from my home on 08/09/2018 and i got called today from the garage (Kuntal garage okhla) that my claim has been passed but they said that your company refused the claim for damage in front of the car.

Sir/mam, i called your customer service manager m. R bhupendar singh +[protected]Information from insurer app), and he said that we will not pass the claim from front and gave his boss number mr. Yugal kishore +91-[protected] (He refused to pick my call).

Now please you tell me if i have purchased your insurance and at time of claim your people are refusing to give the claim then how can i trust icici lomabrd insurance. If i myself have to get my car repaired then why the hell i need to take your insurance.

Kindly solve this issue, and make me to trust your company, that i have got benefit after taking your insurance. Otherwise from next year onward i don't think that i should again take policy from icici lombard. And also will make sure that any car from my family and friends doesn't get insured by icici lombard.

Thanking you,
Yours sincerely,
Ankit vadehra,
+91-[protected]
+91-[protected]

I have made online payment through ICICI bank for an amount of Rs. 7250/-, with a transaction no. BIL*ONL*[protected]*CITRUS on 17.08.2018, as advised by ICICI lambardo, to get either the policy or at least the cover note to use my vehicle on the roads. Without which i cannot run my vehicle on the roads as my policy is expired on 10.08.2018.

I have made so many complaints and many times i discussed with Customer cars but till date I have not received my policy renewal. My policy no. is 3001/[protected]/01/B00. I have to urgently to go far places by my vehicle but without insurance I cannot run my vehicle on the roads. If I go on hired vehicle it will be thousands of Rupees which I cannot afford.

Requested to book a consumer complaint and resolve. also requested to to help me to get penalty for delay by ICICI Lambardo from mental tension and inconvenience due to non availability of my vehicle.
I have renewed my car policy by paying online payment of rs. 7250/- through icici online. The policy number is 3001/[protected]/01/b00.
I have consulted the customer care n number of times since 17.08.2018 onward but till date i have received my policy.
It is very ashamed on part of icici lumbardo for not issuing the policy even after 30 days and how such a big insurance company will keep the customer to keep the vehicle parked for a long period in lieu of vehicle insurance to run on the roads.
Very very verse administration and very poor customer service. Such an irresponsible customer care.
Please send the policy without any further delay.

Respected sir,
I prakash magan bandichhod, father of late hitesh prakash bandichhod have raised claim towards the icici lombard company for death claim of my son. But they have rejected the claim without proper reason and documentary evidences. The detail are claim is as follow
Claim reference no. Gen[protected]
Insured name: icici bank ltd.
Policy no.: 4049/95762299/01
Nature of claim: pa death
Card no.: [protected]
You are requested to inquire the matter and do your need ful
Thanking you..
Contact with me on mail id : ketan.[protected]@gmail.com, [protected]

I have made online payment through ICICI bank for an amount of Rs. 7250/-, with a transaction no. BIL*ONL*[protected]*CITRUS on 17.08.2018, as advised by ICICI lambardo, to get either the policy or at least the cover note to use my vehicle on the roads. Without which i cannot run my vehicle on the roads as my policy is expired on 10.08.2018.

I have made so many complaints and many times i discussed with Customer cars but till date I have not received my policy renewal. My policy no. is 3001/[protected]/01/B00. I have to urgently to go far places by my vehicle but without insurance I cannot run my vehicle on the roads. If I go on hired vehicle it will be thousands of Rupees which I cannot afford.

Requested to book a consumer complaint and resolve. also requested to to help me to get penalty for delay by ICICI Lambardo fro mental tension and inconvenience due to non availability of my vehicle.

I had car insurance policy under icici lombard since last 3 year, but this time i want to use my policy claim .On 27 August2018 my car Swift VDI no. MH17 BG-4455 was submit for the damage work. on1 september18 i have got my car, but seva automobile pvt.ltd.charged Rs-4573/-
My policy having ZERO DEPTH cover. your sales executive Mr.KULKARNI from Nashik also told me regarding ZERO DEPTH. I have also called Priyanka mam, insurance head of Seva auto. on no.[protected] but she cant received my phone . near about 7 to 8 time i call on that no. but she cut my phone & upto this date they cant reply me.
its very shame full.. I am very thirsty to got information regarding, why Zero Depth claim was not sanctioned because your insurance executive Mr. Kulkarni said me Zero Depth means only processing fees required .
at that time i also told him other company installment is only 8000/- & our is 13000/- then he toid the same.
at this level they cant reply, its very shamefull
I hope will reply & solve my problem as early as possibly..
thanking u!!

Met with an acedeint 8 days before and after full documentation i handed over the vechile to hundia arise serivce center where they cross cheked the same the thing they did not give me a radiotor if the same is justifed after compalint in there system they use vulgar type of answers like who the hell r u what consumer court do with us i am frusted and decided to lodge a compalint in ur goodself pls help me here

I want to file the complaint about the executive of icici lombard nikhil ambone.
I had an accident last week and i just claimed for the policy. The owner of my bike is my father and due to some issues, it was not possible to send documents to me for the claim. And the executive of lombard i. E. Mr. Nikhil ambone scolds me for not done the verification of bike at the workshop yet. I repeatedly told him, having issues with the documents that my father is out of town right now.
Please teach lambord employee how to speak with the customers as you are running a service industry.

I have renewed my car policy by paying online payment of rs. 7250/- through icici online. The policy number is 3001/[protected]/01/b00.

I have consulted the customer care n number of times since 18.08.2018 onward but till date i have received my policy.

It is very ashamed on part of icici lumbardo for not issuing the policy even after 20 days and how such a big insurance company will keep the customer to keep the vehicle parked for a long period in lieu of vehicle insurance to run on the roads.

Very very verse administration and very poor customer service. Such an irresponsible customer care.

Please send the policy without any further delay.

Hi,
Policy number: 3005/w­62001228/00/000
Engine number : jf48e80185656

I made payment for renewal on 3rd september 2018 using icici net banking

Dear customer, your account xx7037 has been debited with inr 1, 349.00 on 03-sep-18. Info: bil*onl*[protected]*razorpa.

But the policy was not renewed.

Kindly help me.

Regards,
Janani v...

We have taken a health policy to our employees. We are trying to add a new employee & family. We have sent any number of mails till date but issue is not solved.We called up customer care they informed that only the relationship manager has to take care.

He is not responding for the e-mails or for the calls.

They are not ready to send the escalation matrix nor helping to solve the issue.

ICICI Lombard managers written commitment too can not be trusted .
I doubt if written mail from CEO of Lombard should be trusted or not.
Here is what they write .
It is just a mistake.
ICICI Lombard should have corrected this before of after taking premium of 36034/- After 1 yr 9 months when claim is to be given wakes up
Company not trustworthy
This is what the write
"
Dear Sir,

We write this with reference to your concerns registered with IRDAI vide token number[protected].

As per our telephonic conversation held today, we have reviewed your concerns with our senior U/W team and wish to inform you that as per policy terms and conditions if the policy is renewed for an enhanced Annual Sum Insured, then fresh waiting period will be applicable to this enhanced limit from the effective date of such enhancement.

Hence we wish to inform you that there is waiting period of 2 years for policy number 4128I/IHR/86021890/03/000 on enhanced Sum Insured which will lapse on December 25, 2018.

Further we regret the inconvenience caused to you due to incorrect information provided from our end and also would like to assure you that we have taken internal measures to avoid such instances in future."

Dear Sir,

We write this with reference to your concerns registered with IRDAI vide token number[protected].

As per our telephonic conversation held today, we are working on your concerns related to waiting period of enhanced sum insured.

Further we would like to inform you that authorization provided to you on August 20, 2018 is valid for 15 days from date of issuance.

Hence we can issue fresh Authorization at the time of hospitalization for surgery on the basis of current authorization number only as per policy terms and conditions.

In regards to your concerns related to Sum Insured we will get back to you at the earliest.

We look forward to serve you.

Regards,

Sunny Karmiyani

Customer Service Manager

Service Quality

ICICI Lombard General Insurance

Note:

We request you to respond within 8 weeks in case of any query pertaining to your complaint. If we do not receive any response from you within 8 weeks, your complaint will be considered as closed at our end.”

In case you are not satisfied with the resolution provided, you may visit our website https://www.icicilombard.com/content/ilom-en/ServiceCouncil/SQindex.html for Grievance Redressal procedure and Insurance Ombudsman office details for the resolution
Dear Sir,

We write this with reference to your concerns registered with IRDAI vide token number[protected].

As per our telephonic conversation held today, we are working on your concerns related to waiting period of enhanced sum insured.

Further we would like to inform you that authorization provided to you on August 20, 2018 is valid for 15 days from date of issuance.

Hence we can issue fresh Authorization at the time of hospitalization for surgery on the basis of current authorization number only as per policy terms and conditions.

In regards to your concerns related to Sum Insured we will get back to you at the earliest.

We look forward to serve you.

Regards,

Sunny Karmiyani

Customer Service Manager

Service Quality

ICICI Lombard General Insurance

Note:

We request you to respond within 8 weeks in case of any query pertaining to your complaint. If we do not receive any response from you within 8 weeks, your complaint will be considered as closed at our end.”

In case you are not satisfied with the resolution provided, you may visit our website https://www.icicilombard.com/content/ilom-en/ServiceCouncil/SQindex.html for Grievance Redressal procedure and Insurance Ombudsman office details for the resolution of your grievance

Dear Sir,

We write this with reference to your concerns registered with IRDAI vide token number[protected].

As per our telephonic conversation held today, we have reviewed your concerns with our senior U/W team and wish to inform you that as per policy terms and conditions if the policy is renewed for an enhanced Annual Sum Insured, then fresh waiting period will be applicable to this enhanced limit from the effective date of such enhancement.

Hence we wish to inform you that there is waiting period of 2 years for policy number 4128I/IHR/86021890/03/000 on enhanced Sum Insured which will lapse on December 25, 2018.

Further we regret the inconvenience caused to you due to incorrect information provided from our end and also would like to assure you that we have taken internal measures to avoid such instances in future. ICICI Lombard.
You will have to deal with these people in court only
Do not every buy ICICI Lombard policy.
I must have written n number of mails.
Govt should take serious action and tell these company to pay heavy penalties or pack up .
This is what they write, ,
We write this with reference to your concerns registered with IRDAI vide token number[protected].

As per our telephonic conversation held today, we have reviewed your concerns with our senior U/W team and wish to inform you that as per policy terms and conditions if the policy is renewed for an enhanced Annual Sum Insured, then fresh waiting period will be applicable to this enhanced limit from the effective date of such enhancement.

Hence we wish to inform you that there is waiting period of 2 years for policy number 4128I/IHR/86021890/03/000 on enhanced Sum Insured

Further we regret the inconvenience caused to you due to incorrect information provided from our end and also would like to assure you that we have taken internal measures to avoid such instances in future.
Shameful

Dear this company is cheating purple by false information i already have a personal protect policy taken one year back on 3rd july one icici lombard insurance agent gave me call stating that we have one offer for you on the same policy you have taken if you take the new policy you will get policy for our your 85 years and we will cancell your old policy and refund your paid amount of 10340 and will be credited to you account within 21 days of your new policy document received date,
I was in suspicion and called back icici lombard customer services they said there is no such policy
Irrigated a complaint, the closed it stating issue is closed, but no one called me ibabaw proof of the recording from this agent
What shall i do to further escalate it to concerned persons
Abdul sukkur

Icici lombard health insurance
Cancel the policy
Res. Sir,
I purchased a credit card from barclay bank and they made it mandatory for me to purchase a health insurance policy of icici lombard, and 8290 rs was deducted from my credit card balance. I dont want to avail this policy.
And this is a cheating, how can they force people and make it mandatory. Please help me
Regards,
Prabu kamaraj

I had very worst experience of my car insurance policy.
I had car insurance policy under ICICI Lombard since last 5-6 yrs.but these time I want to use my policy due to accident of my car.they have such detailed inqiury just like u r offender and criminal.
Without any prior consent they came to u r office and home at any time.particularly 11:30 am when only female will be Thier .I still don't no what they try to prove?
I had policy with many companies but worst ICICI Lombard.

I was transferring money. When i transferred money. I received a message one icici lombard policy-[protected] is issued on my name.
With out concern of customer how policy can issued.

I was just transferring the money, how bank can deduct amount from my account for policy which i have not purchased. Policy issuing officer-prabhadevi.
Policy no.[protected]

I want my money back and want to know why bank does these type of fraud activities.

The accident took place on 24 June 2018. The same was reported to the company on 25 June 2018. Company appointed Mr Sunil Kumar ([protected]) as the Surveyor. All documents subsequently forwarded by Speed Post to him. He refereed tha case to Investigation Team for verification. Mr Singhal ([protected]) contacted me and told that he would be sending Mr Ranjan to my house for investigation. Mr Ranjan ([protected]) visited my house on 22 July 2018 and recorded the necessary statements and took all the relevant documents in hard and soft copy with him. Despite repeated calls and messages, either these persons are not answering the calls, nor are they responding to the messages as to the status of the case. Today, I have been told to contact Mr Hardeep ([protected]) to know the reasons for delay.

Reference id: [protected]

This is in reference to the above id generated from icici lombard.

What is this about?
1. I was trying to renew my existing 2 wheeler policy with icici lombard on 8 july, 2018.
2. The money was deducted from my account but the payment failure was shown from your end on the confirmation screen.
3. I again booked and made the payment for the second time and this time it was successful.
4. Two days later, i got two policies for the same vehicle from your side.

Interaction with customer support:
1. I contacted customer support after this and they assured me one policy will be cancelled and the amount will be refunded back to my account.
2. After few days, i got a message stating they require more documents such as cancelled cheque.
3. I again called customer care and they said i must sent the physical documents to icici lombard, hydrerabad
4. I, then send the required documents required documents to the address given by your customer service.
5. It was delivered there on 26th july.

Today, i am getting a message that you have not received the documents so closing this issue.

It has been a very unpleasant and harassing experience for me till now with icici lombard.

Please answer me the following questions:
1. It was your fault that you generated multiple policies for the same vehicle (Same registration number, engine number and chassis number).
2. I am being harassed for your mistake.
3. The courier has been accepted at hyderbad branch and you are sending message that you have not received the documents so closing this issue.

In Dec'17 I faced problem with the policy#3005/W[protected]/00/000. While linking with Aadhaar the system rejected it.And after raising concern on 14-12-17, I was supplied 3005/82392793/03/000. Now, in July'18 when tried to renew policy using latest policy no again the policy number is being unrecognized . The policies provided to make us fool. so many policy numbers but at the right moment gets invalidated or rejected. It is simply mental harassment and cheating.