ICICI Lombard Complaints & Reviews

I paid rs.25927 on 10th july 2018 online to purchase be complete health care policy. After submitting required medical documents by email i was to be given policy document. But, it did nit happen. On 13th july 2018 got an sms that by 17th july 2018 matter will be settled. Did not happen. So i opted for refund. I hay been writing daily to icici lombard. No getting any concrete response. Only auto-generated reply is coming. So, please help me in getting refund of rs.25927.

The company does not allow a customer to enter his/her address correctly in the online account. Instead, they force the customer to enter a pin code which is practically WRONG. As a result, in case of any communication the documents go to the wrong pin code by their specific courier agencies and they say they cannot deliver the document. Now without having a hard copy one cannot apply for any claim. This is done deliberately. Neither they allow me correct my full address online NOR they correct it after several complaints over phone and email. All their customer-support people just keep on kidding over several communications in this regard. The second level redressal officer Mr. Prateek D just does not respond. All of them keep on saying, the PINcode that I am providing is wrong. What non-sense this is? I know my address correctly OR the irresponsible officers know my PINcode correctly? One officer without naming himself or herself, just jokes saying "the city and location pin code is not matching as 75xxxx. The actual pin code is showing is 753001." Who is this bloody officer who decides the pincode of my location? Is s/he trained to do so? Is Icicilombard above Govt. of India and having a different set of pincodes?
The issue is not resolved yet.

I had a Policy from Icici Lombard which covers my Job Loss and other Mishaps. I Registered for a claim in March and since then Its now resolved I have the Proof of the Message they have sent me that the have received my documents but on call they are refusing it. it is happening since March. This Policy was for My Loan and Bank Recovery Agents are After Me.

I have claim as per policy term for following 1) loss of job claim no. SCM[protected] for 3 EMI waive off and 2) Critical Illness (kidney fail) claim no. SCM 00410891 for Rs.3 lakh. Now they have terminate my claim without any clarification for critical illness in spite of providing all the original treatment papers and doctor certificate. Why they are lie to customers.

Actually due to your executive fake information i register a policy.
But after that i konw what is correct.
From that day so many times i called you.
But even this day also i receive a fake information call from your executive.
Cancel my policy as soon as possible.
Now im very serious .
My interaction id [protected].
Please cancel and refund my amount into my credit card

R/S Sir
Please refer to above ;
I vishal Jhinjha S/O Late Kirpa Ram Jhinjha wish to inform you that my brother Mr. Gourav Jhinjha was involved in collision with canter(Truck)
on[protected]
In which my car was totally damaged which was ensured by your organization (ICICILOMBARD).As i have already submithed all documents regarding insurance
claim to your servare.Till date i did'nt find any satisfactory action on this matter.
Hence i request you to look in this matter at the earliest

your positive response is awaited
With Regards
Vishal Jhinjha
Vill Beganwali, Teh.Distt Fazilka 152123(Pb)

Me aapke[protected] is no pr cl kar raha hu yeh no galt bata raha he to plz aapka koansa no he jo abhi call kar sakte he. Mujhe apni health policy cancel karni he, to plz mujhe aap log co operate kare. Aap logo ne jo bhi policy ke bare me terms bola he woh sab wrong he aapn e rs 826/month bataya tha bt woh aapn e 2yrs ka peda 1sath mere credit card se karliya usi karan mujhe kafi pareshniya ho rahi he.

Hi team,

My two wheeler vehicle suzuki access 125 had got damaged so i had submitted it to agency "heera probike llp" for repairing. Agency had submitted claim no mot07612342 on date 26/05/2018 to claim repairing expenses. It has been almost more than 2 months but this claims settlement is still pending.

I had called to person which mobile number i received by sms acknowledgment but he has told that for one incident 2 claims have been made that's why your claim has been put on hold. I have inquired many time in agency for this and they always told that we have only made one claim. They are telling that they don't know how 2 claims have been submitted. I again called to mr alankar bokil on mob no [protected] to provide call detail by which claims have been submitted but he has not provided any detail till even thought i have followed up multiple times.

Could you please do needful to proceed my this claim. Please if you need any detail then please feel free to reach me on [protected] at any time.

I bought icici lombard car policy on 2nd june 2017 at the time of policy renewal they are saying your policy was cancelled due to some issue i have raised the complaint but till the time no resolution i was on threat with my car driving assuming that having valid insurance.
If my policy is canceled where is my 32k money i did not received it.
Please help me to sue the icici for there fraud.

Regards
Avinash
[protected]

They rejected my insurance.. They should regundy me back but now it has been 21 days i'm saying that do refund they are asking for my bank mini statement and transaction i'd.. Which i have provided them. And in that statement there is not mentioned that this payment is given to icici so they are saying that it's not showing that payment has been given to us.. They should have common sense that i have done payment through debit card online.. And i'm very frustrated due to this issue.. Priority department rejecting my call. The hell is going on... I have cooperated with them alot but now it's over.

I buyed my new car and got some damage, there is little to change then also surveyor are not passing my claim, very bad behaviour to talk not corresponding well, then what is meaning of insurance to buy if there is not listening for minor problem then what they will go for high accident problem, when i buyed they asked me for review without utilizing insurance, now when i claim then surveyor not passed my minor claim i want my matter solved.

I have jupiter classic vehicle accident, Damaged parts are fornt head light and side pannels . So that please give your insurance support my "Proposal no: PT5829287, date: 18 nov 2017" my vehicle chassis no: MD626EG46H1H96087, engine no: EG4HH1251042 .

My insurance policy no : 3005/TV[protected]/00/000 and my
vehicle no: AP16ED7450 my contact number : [protected].

Finally please give our insurance its my humable request please do the process needfull.

Hi this is ashok kumar sh.. 1 month ago i met an accident .MOT07608546 This is my claim register number. I dont know that what the hell is happening with icici lambourd insurance team... i am not saticified with this insurance company... i had registerd claim complent on 19/05/2018 but stilll i am getting delay while getting my insuracnce claim amount. the people who are attended my claim case they all are cheating for me and also for the insuance company and the people who are working in survey team also the are doing fraud... i dont know what the ### is happening ... i lost my patience ... i cant wait for next 2 day also... i am decided that to go for consumer court about this claim... you pepole are cheating the coustmers... there is no valuable response from you people definatly i will register a case in comsumer court by 20/06/2018...

On 5th june, 2018 at 11:13 pm i was done payment through my sbi debit card of worth rs. 1653/- to renewed my two wheeler policy of icici lombard from the link which is getted in text message from icici.
But the issue is that the policy can not be renewed because the payment is not transfer to icici lombard because the payment transfers to fss dc insurance mumbai.
I don't know how is that done but than after i call to customer support to the icici lombard but they also don't know about dc insurance.
I also check information about that dc insurance but i failed to get any of the information about it.
So please help me...

I have taken health insurance in your company through call and same has been cancelled and also amount has been refunded with charges but after cancelled policy monthly payment is taking in my card. Already i spoke to customer service but no response and also used some indecent words, totally disappointed. I need solution immediatly. My contact number [protected]

Dear team,

This is to inform you that my father insured his car with your firm and we have claimed insurances on 8/2/2018. We have not received complete recovery amount. When we ask to your executive for this he gives sily excuses and also your company is not stand on you brand promise. The terms and conditions also not trust worthy. Finally i think we have to consult with a layer to taking this things to consumer court.in future i will never ever suggest to any of my colleagues, friends, relative for choosing any services from icici. For more detail you team can contact me on [protected].

Thanks

Respected sir/madam,

My claim intimation no. Gen[protected]

And

Policy no. 4065/ibk/[protected]/00

And claim intimation date is 03, march 2018,

I suffered from my first heart attack on 24 th feb 2018. As per policy wording i have sent all the medical bill and investigation report along with calim application form.

Now its more than three months they have recd. All my documents and claim form. But till date i have not recd. Any update on it from last two months whenever i called or sent a mail to customer care i am getting one commen answer ”with reference to your e-mail regarding request number :[protected], we wish to inform you that we are in following up with respective team on priority.

Kindly allow us 4-5 working days to update the status. ” this message i have got 6 th time in past two months but i am not getting any proper answer.

I want to request please look in to matter so i get my claim amount.

Thanks and regards,

Dharmendra jagtap.


Cicilom:[protected] gen[protected]. Policy no. 4065/ibk/[protected]/00
Monday, 21 may, 2018 8:45 am


From:
[protected]@icicilombard.com
To:
[protected]@yahoo.com
Raw message printable view

Dear customer,

Greetings of the day!

Thank you for writing to icici lombard general insurance company ltd. This auto-acknowledgement confirms the receipt of your query.

Our customer service desk has already tagged your request for follow-up and will reach-out to you within the next 24 to 36 hours.

To enable us to service you faster and more efficiently, we request you to keep the mail subject line unchanged for all further correspondence with us by e-mail.

In case you have contacted us earlier regarding the same query, kindly provide us the interaction-id of the communication. This will enable us to process your request faster. Also if in your previous communication to us you have missed stating any of the following details, please do share the same.

Policy / cover-note number payment details claim no.
Kindly reiterate your contact number and communication address to facilitate our future correspondence with you.
Contact number address

To ensure that you receive our e-mails, kindly add [protected]@icicilombard.com to your address book.

If you need immediate assistance then please call 18002666

Look forward to addressing your query at the earliest.

Warm regards

Customer service desk

Icici lombard gic ltd.
_

Registered office: icici lombard house, 414, veer savarkar marg, near siddivinayak temple, prabhadevi, mumbai - 400 025
Mailing address: icici lombard general insurance company ltd.402/b, interface bldg. No.11, link rd. Malad (W), mumbai-400064.

Icici lombard general insurance company limited. Trade logo displayed above belongs to icici bank ltd. And northbridge
Financial corporationand is used by icic lombard gic ltd. Under license. Irda reg no. 115. Toll free no. 1800 2666.
Fax no. [protected]. Cin. L67200mh2000plc129408. Website : www.icicilombard.com.
Email : [protected]@icicilombard.com

My policy has been expired on 5th june and i tried to pay online but it is not showing the payment option at all!! When i am pressing the payment tab, it is showing me the break up the renewal amount. This is the reason why my policy expired even after i tried to pay. Now i am in grace period and i am facing the same problem. Please provide me any other way of payment. I am highly unsatisfied with this. My policy number is 3005/[protected]/00/000

I have renewed my icici lombard heath policy for two years on 6th of june under policy no 4128i/ih/90634445/02/000 through website under guidance of your customer care executive who called me up for renewal of policy. At time of renewal i told your executive that i want it to be converted in to 24 months emi as it is the way i was paying for policy for last 8 years, your executive told me to pay through credit card and once the payement is done you can call credit card division and they will convert it to 24 month emi but when i called the credit card division they told that they can convert it to 12 months only and that too first instalment will include bank charges and told that it is lombard people who should have converted it to 24 months then i called lombard division they told it is credit card division to convert it and since yesterday i been calling both lombard and credit card division with no redressal to my problem and a futile practice. Kindly look in to the matter and help ne to convert it to 24 month emi as i wont be able to pay full premium in one go as what i have done is what has been guided by your people so kindly look in to the matter and rectify the same at the earliest

This is to regard with my policy number 4080/IBANK/[protected]/00/000. The policy was given to me without informing about the terms and conditions. No call was received. No information was shared with regards to this policy.

I had a loan with the bank and applied for a claim with this policy. Claim got rejected because as per ICICI Lombard I cannot claim the amount within 90 days of policy generation. Now I have asked them to barge all the calls of mine. No calls were received. Nothing was given. First, they asked me to send the documents and later they rejected. They are not helping me. Now I am closing this because when it is not helping at my worst.its better not to have this policy. Waste of money ICICI Lombard.