ICICI Lombard Complaints & Reviews

I hold icici lomabrd car insurance. Last year i took road side assistance within city limits (Actually in between the city). While taking policy i was told that assistance will reach me within 1 hour (Guaranteed) within city limits.
One calling customer care i was told the same and was assured of getting assistance within 1 hour.
Finally it actually took them 3 hour to reach me (Me waiting on road with my car broken down in middle of the road).
On raising complaint there was no action from icici lomabrd. I wanted to get confirmation of delayed service in written so that i can provide feedback with proof but i was not provided.
These people charge much higher than other companies and give pathetic service, breaking all there promises at their will. Some action need to be taken against this.

Regards
Mayank
Policy no - 3001/[protected]/00/000

Dear concern,

This to inform you that my vehicle bajaj pulsar 150 cc vehicle no. Up78-de-5434 was stolen from my vikaspuri residense on 7th oct 2017, we had informed to police and icici lombard, jmd investigation from agra had made the visit and paper submission from my kanpur house and delhi home, all the papers were submitted and the only paper pending was the settlement letter and untraceable report from delhi polive which was received on march end and shared to jmd inestigation agra for final closure, now the team is regularly giving mis commitment that your fir was not received and now they are asking that my claim is already settled due to incomplete papers.

What ever the papers was asked to submit on time we did that, but again delhi police final report is not in our hand.. When we received and shared but now they are settling the cliam, and reje3ted the file without any interim information.
Jmd has mis guided us on every ground and now for the first time when got connected with icici mr. Rupendra & mr. Vishal fauzdar then are also not supporting at all.

Need help for this settlement, we are not in a condition for this big loss due to communication gap from agency or else.

Regards
Siddharth dhanvick ([protected])
Kirti kumar dhanvick ([protected])

Insurance claim no. Mot07458773 has been raised for my honda city mh03-be-7026.
I had done the repair activity at garage – top speed automobiles, thane.

Icici surveyor had verified the car before giving clearance to procced with repair activity.
The garage owner was in touch with icici surveyor and conveyed to me that i will get 100% refund on metallic parts + labour activity and 50% refund on fibre parts (Bumper+tail light).

Accordingly, i had paid rs. 40, 000 /- to garage after repair and picked the car.

Now, icici lombard informed me that i will get only rs. 17, 000 /- as insurance claim refund against rs. 40, 000 /- claimed. As per icici lombard rep. Mr asif hussain (Mo. [protected]), garage owner gave me incorrect information about part prices & refund amount. Also garage had put inflated prices for parts.

I am totally surprised that no-body from icici lombard inform me about the refund i going to get when the garage had approached for claim. Also, no-body informed that there is some issue in the prices.
Garage had clearly informed the icici surveyor about the part prices & labour cost. The same was approved by icici. Why didn’t you raised alarm that time & informed me that this is not acceptable.

What parts are going to get changed, what labour was going to put and cost of all was well known to icici. When i called for understand the claim status, i was informed about this.

This is totally irresponsible approach by icici. Refund of rs. 17, 000 /- is not acceptable to me.

I have paid rs. 40, 000 /- to garage based on the clearance given by icici to garage.

I feel some fishy thing between the total process and it is done with well knowledge.

I need correct refund for my claim.
Request you to re-look in the claim seriously once again.

Strict action needs to be taken whoever involved and not followed the right process.
I want details of claim…like part wise price claimed by garage and actual market price against it. If required, will take legal actions against the fraud.

Hello
Myself reena. I have recharged my jio number through my bhim upi app. The amount is already been debited from my account but the recharge is not done.
The amount was 149 rupees
Date is 27 april 2018
Time is 11.54 pm
Reference number is[protected].
Kindy help me out and refund my money in my upi account.
I am also attaching the screenshot of that payment.
Regards
Reena

Icici lombard general insurance co ltd

Most important/urgent action required.

Dear sir

Sub: icici lombard two wheeler dl-7tcs156- insurance-95% insurance claim not reimbursed-day light cheating from reputed insurance company

This is with reference to our two wheeler icici lombard insurance for honda activa 5-g in the name of k s r panicker, 103-b, pocket-c-1, mayur vihar, phase-3, delhi-96.

We have bought this two wheeler on 13.04.18 and met with a minor accident, while buying, we had taken insurance by paying rs. 400/- extra as advised by the showroom executives that for any type of claim, we will get 95% reimbursement so we have agreed and paid extra mount of rs. 400/- along with the normal insurance amount.

Now our bill for repairing for the above two wheeler from celebrate honda was rs. 6, 175/- and paid thru credit card on 25.04.18.

As per the zero debt insurance policy, we should have received our claim amount for this should have been rs. 5, 866/- whereas we received only rs. 4, 809/- as per the message received from icici lombard. What is the reason for deducting rs. 1, 057/- from our claim amount.
This is utter nonsense & cheating from icici lombard as you people give lot of assurance before taking policies and does not keep the same to your valuable customers.

This is not a professional way of acting. You have really cheated us severely.
Now i want to know why you deducted unnecessarily our rs. 1, 057/-

Please refund the amount immediately. Or else we will go to higher authority of icici lombard or to consumer court with the insurance copy wherein it is mentioned zero debt insurance.

Hope you will refund our full amount

Fraud service by ICICI Lombard,

Though i have provided the Name mismatch form, Cancelled cheque, Passport and PAN as requested by the customer care, they still ask for revised forms interchanging passport to pan and pan to passport playing around without doing the actual closure.

They been beating around the bush for more than 2 months. hopeless service. Provided the screenshot below, they have both the PAN and my Passport copy already sent.

Not sure of their intention the more they delay the more money they get from the insurance, never expected such a behavior from a reputed organization.
was thinking to approach the Insurance Ombudsman but want to give a try with this forum.

Mail conversation Subject:
RE:ICICILom:[protected] Request ID:[protected],[protected]

Thanks& Regards
Mahesh G

I am holding a health policy of icici lombard since 4 to five years, i was lot of complaint about the policy as last 2012 -13 when i have claimed about opd then also they have not provided the amount till date. But now in the month of march 2018 when i renewed the policy i have told them only you can issue the policy of instead of 5 lakhs to 4 lakhs whatever premium i will pay but remaining it should be same as per last years policy. But they have miss guided me and they have issued the sub limit or clipping the policy which we may not now about the what is clipping or sub limit in that and they have issued that policy. But unfortunately my wife got sick and i have admitted in the hospital after the six days when discharged then they have sanction only 25000/= only instead of 84134/=. It was very difficult for me to pay that balance amount. So i request you to kindly see that and kindly may be fined to that company and they have spoiled my name also so i am demanding the my spoiled name amount of 10 lakhs

Respested sir

My general insurance policy no is 3001/mi[protected]/00/000
Name-sarita
Claim no-mot07442887

Karnal motors
Karnal
Haryana

My claim has been pending from 23rd march.

Car survey has been comleted already but till now car has been same condition.

They ask for justification and i give all the incident to them.

Please check and confirm the action

Otherwise i have to go to court for my claim.

My policy 4128i/hp/87279366/01/000 was due for renewal and i tried to do the renewal on 31st jan18 for rs.11788, unable to do so then, i reached your call centre through toll free 1800 2666, the agent did the renewal but i was deducted rs.15597 and received a communication that, proposal id 4128i/hrw[protected]/04/000 was dispatched. Immediately i was told the amount and policy number 4128i/hrw[protected]/04/000 was not belong to me. He connected me with next level supervisor and they told me to wait for few days since, they are not able view the policy. On 9th feb18 i received a call from your call centre and they told they above said policy is not belong to me, i have to proceed with renewal of my policy and the policy does not belong to me will be cancelled by icici lombard.
If you have further clarification then, share the audio call recording had on 31st jan17, 7th feb18, 9th feb18 with the below transactions ids.[protected]/01/17, [protected] 08/02/18 [protected] 9th feb18.
I want immediate action from icici lombard and to refund the amount rs.15597/- to my credit card as the emi is started and if i failed to pay the emi then, icici bank will charge me interest towards this, inturn i will bounce back to icici lombard to bear all such incremental cost towards this.

I received this email on 7th mar18 but till today refund was not received.
Your request status of service request no. [protected] for policy cancellation has been processed and refund amount of rs.15597/- will be credited to your relevant bank/loan/credit card account within 3 working days.

Description Type : Certificate of Insurance / Policy not received by the Insured
Complaint Description : Insurance premium paid to insurer through a payment link with proposal number W[protected] on 4th Sept 2017 - Link "https://www.icicilombard.com/payment-new?POLICYID=Wd%2bUQe4gYs4ii7MagE1sxA%3d%3...⇄ Payment was done through saving account in ICICI Bank using net banking, Bill desk - Citrus Payment solution. Amount deducted from account. 6th Sept 2017 motor policy expired, upon checking with ICICI Lombard no proper response is obtained even though ICICI Bank and Citrus Payment have informed the payment transaction is successful. ICICI Lombard have shown exceptional levels of incompetence by diverting me to get information from ICICI Bank for the same trasnaction multiple times but giving same solution that amount is not received.

My bike was stolen at 19 nov 2017 and my complaint no is mot07097889.. Its already 4 months but i dont get any update till now. I already submitted my final report but i dont get any proper reply i contact so many times to person whose no is given by company to me but he also dont give proper reply and sometimes dont pick up the phone please help me icici lombard when i get my claim i want proper reply now thanks

Hello,

I was called icici lombard customer care on 27 feb 2018 to renew my expired policy for my car. The executive suggests a plan and i made the payment of inr 10450/-. My proposal number: [protected]. He promised me that a person from icici lombard will visit my house within 24 hours to check my car. Only after getting the report they will issue the insurance for me. I keep on waiting and calling the customer care for 15 days, but nothing happened. On march 16, 2018, a person visited my place and checked my car. On 17 march 2018, i got a soft copy of the policy.in this policy issue date is 16 march 2018, but policy coverage date starts from 27 feb 2018 to 26 feb 219.

I feel it's not fair on icici lombard part to start the policy coverage from 27 feb 2018 when the delay is from icici lombard. I request you to please rectify so that i don't need to take harsh decisions. Looking forward to hearing from you asap.

Policy number: 3001/[protected]/00/b00

I have received a message ie. Dear customer, your request of health secure on emi has been accepted vide sr[protected]. Emi of rs. 651 will be deducted from your account xx4133
So kindly deactivate the policy i am not requested for any health secure and also i am not interested if it continues i would close my account as soon as possible

Account no:[protected]

I bought the health policy no-4128i/hppr/81726754/03/000 in 2013. At the time of buying the policy it was clearly told us that maternity benefit are covered under the policy. I have been paying the premium since 5 years. Now when i tried for maternity claim, it is denied stating that in order to get the claim policy must be of floater in nature and it should be jointly served with the husband. But no one is last 5 years has even bothered to informed us about this clause. Everytime the renewal is due people are calling 10-15 times a day but now no one is ready to revert on the concern raised by me. Would like to receive any evidence where it is informed to us, as every time i call to customer care, my call gets recorded for training & quality purpose. Would like to understand why a customer should suffer because your sales team hasnt provided the proper information to the customer.
This is absolutely bizzare that you can issue a policy to a married lady without informing her that she will not get the benefit of maternity claim if her husband in the copayer in the policy.
Your revert will decide the nature of furture emails.

Hii this is vinay i had this icici lombard helth insurence in the beganing when i was taking they tell me lie that we cover all the sanitary item also now i am withdrawing this polycy but i am fail to mail my neft document on their email id [protected]@icicilombard.com is their any solution by which i can get my money back i tried to mail many time on this email id but customer support team is saying we not get your mail is it possible they are telling lie to me if they are telling lie please give me some suggestion... Thank you from vinay kumar tiwari.

Hello sir mai date 12/02/18 ko nagpur ramdaspeth dhantoli wardha road me asha hospital reg. Hard copy sumit ki hai aur scan copy mail bhi kiya hai lekin toll free no. Per enquiry kane per who bol rahe hai abhi doument bhi nahi pahucha aur mail bhi nahi pahucha aur mere pass recived hard copy bhi hai pls mere mail per is claim ka updation information bhejo my mail id [protected]@gmail.com

Icici lombard — insurance claim not pass by icici lombard complain number
Mot07219651 dated 02/01/2018

Respected sir / madam,

My 2-wheeler scooty with name honda activa with number dl9 s am 2324

Insurance certificate number 3005/w[protected]/00/000 find herewith

Attached bike insurance copy.

Engine number jc44e5586777 chassis number me4j448jc586554

Kindly help for release claim amount rs. 28, 207/- mentioned in last

Insurance policy

Complete harassment of consumer.
From last two months one accidental claim (Mot[protected] refund was pending at your end. There are two query
1. Motobike number in fir copy
2. Seziure memo report
With reference to point 1. At the time we did fir motobike number was not mentioned on bike.
2. Seizure memo was appropriate unconditional in our case because this was an road accident due to skid of bike and bike got damaged and after we transport the same to company work shop.
Now no revert on both the query. And still we r waiting for refund to settle.
Need urgent revert on this.

Dear Sir / Madam

Am writing this email in deep distress as i have got a patient admitted on thursday evening
and since then there was no action taken by ICICI

The below are the details of the Claimant
Name : Mazhar Hasan
Policy Number : 4128I/HP/[protected]/01/000

On thursday when Mr Mazhar Hasan was admitted to the hospital prior to it he had black out and seizures which was due to his poor health condition
when he was brought to the hospital without proper diagnose, i believe the hospital mentioned its a case of epilepsy which was not true

Later he was diagnosed with multiple ailments which includes Acute pancreatitis, Stones in the gallbladder and has to undergo a surgery, i have contacted ICICI on several occasion and reminded the help desk team that
am making a phone call directly from UK and every time i made a phone call Either i was given a poor response or the guys dosent even know what going on with the case

i have requested to speak to someone senior who knows the subject but i got refused . They only know 2 lines “ sorry sir “ and “ hold the line for 2 minutes”

i assumed that icici is a big company and because of which i have taken the health insurance policy for my parents 7 years back and since then i have continuing the policy
but if i was known that this is the service which am going to recive then honestly speaking i would have rather not taken the policy from ICICI

its been 4 days and no action has been taken, tomorrow is the surgery and upto now they have not taken any action.

i would like to know the name of the responsible person or a manager incharge who deals with peoples claims and also i would a member of higher authority to contact me on my details below
as instead of easing the stress at the time of difficulty you guys are given us more stress . every time i tried to call the customer service line there was no help provided what so ever
All were bunch of fools sitting at your call centre who dosent know about anything . i have requested several time to put me to a senior authority
they openly lie saying that theres no manager available to take my call .

i would like my email to be acknowledged at your earliest and i need the details of the responsible person who i can contact until this claim has been sorted as am not going to call from UK
to speak bunch of fools who dosent know anything

i hope to hear from you soon

Respected sir / madam,

My 2-wheeler bike with name hero passion pro with number mh03 cc 2236 met an accident on 18 feb 2018 at eastern express highway, mumbai and bike slipped at right site. Damaged part after accident is left guard, silencer cover, backlight, handle and right site handle grip and bike kick completely bracken from engine shaft.

Insurance certificate number 3005/39306732/11360 /000 find herewith attached bike insurance copy.

Engine number ha10evfhm11192 chassis number mblha10bsfhm1053 2

I had raised complaint with icici lombard with claim number mot07369860, however below parts not cover under accidental damage. Kindly take up strongly with insurance company for damaged part replacement under insurance claim. Completed de satisfied with icici lombard insurance company.

1) bike kink
2) silencer cover
3) left guard