ICICI Lombard Complaints & Reviews

I had renewed my vehicle insurance and paid the amount through net banking mode by using the Android app. Amount debited in my bank account however still in the app it is showing payment pending and I am not received the renewed policy yet. Policy is expiring today. I am not expected this type of service from ICICI. Existing Policy no : 3005/[protected]/00/000
Expecting even now it will be resolved if not I will take necessary action against the inconvenience caused.

Hi team,

Myself mohit rathore s/o raghuraj singh rathore. My residence is at noida.
I have facing a problem the problem is that i purchase a bullet from noida sector 63 showroom (Soliataire automotive). Whose registration number is dl sp 2774. Chassis no. Me3u3s5c0ga94899. Recently recently i had met with an accident then i have give my vehicle to insurance for claim my policy number is -3005/rf[protected]/00/b00. They servey my vehicle before 20days but their is no response and i have didnt get approval. Ranjeet singh is the agent who servey my vehicle his contact no is - [protected]. Your agent is not responding me. Your agent ranjeet singh demand me 10 thousand rupees. Mr. Ranjeet say me that if you give me 10 thousand then i approve your claim which is around 30thousand rupees, then i call icici lombard custumer care they send me a number whose name is abhishek bhardwaj contact no - [protected]. Then i call mr. Abhishek they say that i am out of town and then mr. Abhishek send another number whose name is sumit contact no-[protected]. Then i call mr. Sumit and tell my problem which i have facing and then mr. Sumit put my call on hold for more than 8 minutes and after hold they say me that we are enable to give your claim because we didn't rectify your accident. Then i immediately call mr. Ranjeet then he say that if you give some percentage then we pass your claim otherwise you shouldn't pass your claim. I get my policy from showroom and icici lombard did not help me and my vehicle is at (Soliataire automotive).
If you could help me so please help me otherwise i will take a legal action on you and icici lombard and i contact to high department.
I want to say only one thing that you tie up with a very bad company. Which take their own percentage on 0% dept insurance.

Today i also talk with mr. Sumit contact no-[protected] so i ask what is the status of my claim
Mr. Sumit says: (We are unable to justify your case so i dont give you full claim, we are agree for give claim front of the bike.)
Again i told him we are take legal action then he say as your wish.
Please help us.

Regards
Mohit kumar
Call: +91 [protected]

Hello
Myself ganesh. I have recharged my jio number through my bhim upi app. The amount is already been debited from my account but the recharge is not done.
The amount was 1964 rupees
Date is 23 may 2018
Time is 01.05 pm
Reference number is[protected].
Kindy help me out and refund my money in my upi account.
I am also attaching the screenshot of that payment.
Regards
Ganesh...

I hold icici lomabrd car insurance. Last year i took road side assistance within city limits (Actually in between the city). While taking policy i was told that assistance will reach me within 1 hour (Guaranteed) within city limits.
One calling customer care i was told the same and was assured of getting assistance within 1 hour.
Finally it actually took them 3 hour to reach me (Me waiting on road with my car broken down in middle of the road).
On raising complaint there was no action from icici lomabrd. I wanted to get confirmation of delayed service in written so that i can provide feedback with proof but i was not provided.
These people charge much higher than other companies and give pathetic service, breaking all there promises at their will. Some action need to be taken against this.

Regards
Mayank
Policy no - 3001/[protected]/00/000

Dear concern,

This to inform you that my vehicle bajaj pulsar 150 cc vehicle no. Up78-de-5434 was stolen from my vikaspuri residense on 7th oct 2017, we had informed to police and icici lombard, jmd investigation from agra had made the visit and paper submission from my kanpur house and delhi home, all the papers were submitted and the only paper pending was the settlement letter and untraceable report from delhi polive which was received on march end and shared to jmd inestigation agra for final closure, now the team is regularly giving mis commitment that your fir was not received and now they are asking that my claim is already settled due to incomplete papers.

What ever the papers was asked to submit on time we did that, but again delhi police final report is not in our hand.. When we received and shared but now they are settling the cliam, and reje3ted the file without any interim information.
Jmd has mis guided us on every ground and now for the first time when got connected with icici mr. Rupendra & mr. Vishal fauzdar then are also not supporting at all.

Need help for this settlement, we are not in a condition for this big loss due to communication gap from agency or else.

Regards
Siddharth dhanvick ([protected])
Kirti kumar dhanvick ([protected])

Insurance claim no. Mot07458773 has been raised for my honda city mh03-be-7026.
I had done the repair activity at garage – top speed automobiles, thane.

Icici surveyor had verified the car before giving clearance to procced with repair activity.
The garage owner was in touch with icici surveyor and conveyed to me that i will get 100% refund on metallic parts + labour activity and 50% refund on fibre parts (Bumper+tail light).

Accordingly, i had paid rs. 40, 000 /- to garage after repair and picked the car.

Now, icici lombard informed me that i will get only rs. 17, 000 /- as insurance claim refund against rs. 40, 000 /- claimed. As per icici lombard rep. Mr asif hussain (Mo. [protected]), garage owner gave me incorrect information about part prices & refund amount. Also garage had put inflated prices for parts.

I am totally surprised that no-body from icici lombard inform me about the refund i going to get when the garage had approached for claim. Also, no-body informed that there is some issue in the prices.
Garage had clearly informed the icici surveyor about the part prices & labour cost. The same was approved by icici. Why didn’t you raised alarm that time & informed me that this is not acceptable.

What parts are going to get changed, what labour was going to put and cost of all was well known to icici. When i called for understand the claim status, i was informed about this.

This is totally irresponsible approach by icici. Refund of rs. 17, 000 /- is not acceptable to me.

I have paid rs. 40, 000 /- to garage based on the clearance given by icici to garage.

I feel some fishy thing between the total process and it is done with well knowledge.

I need correct refund for my claim.
Request you to re-look in the claim seriously once again.

Strict action needs to be taken whoever involved and not followed the right process.
I want details of claim…like part wise price claimed by garage and actual market price against it. If required, will take legal actions against the fraud.

Hello
Myself reena. I have recharged my jio number through my bhim upi app. The amount is already been debited from my account but the recharge is not done.
The amount was 149 rupees
Date is 27 april 2018
Time is 11.54 pm
Reference number is[protected].
Kindy help me out and refund my money in my upi account.
I am also attaching the screenshot of that payment.
Regards
Reena

Icici lombard general insurance co ltd

Most important/urgent action required.

Dear sir

Sub: icici lombard two wheeler dl-7tcs156- insurance-95% insurance claim not reimbursed-day light cheating from reputed insurance company

This is with reference to our two wheeler icici lombard insurance for honda activa 5-g in the name of k s r panicker, 103-b, pocket-c-1, mayur vihar, phase-3, delhi-96.

We have bought this two wheeler on 13.04.18 and met with a minor accident, while buying, we had taken insurance by paying rs. 400/- extra as advised by the showroom executives that for any type of claim, we will get 95% reimbursement so we have agreed and paid extra mount of rs. 400/- along with the normal insurance amount.

Now our bill for repairing for the above two wheeler from celebrate honda was rs. 6, 175/- and paid thru credit card on 25.04.18.

As per the zero debt insurance policy, we should have received our claim amount for this should have been rs. 5, 866/- whereas we received only rs. 4, 809/- as per the message received from icici lombard. What is the reason for deducting rs. 1, 057/- from our claim amount.
This is utter nonsense & cheating from icici lombard as you people give lot of assurance before taking policies and does not keep the same to your valuable customers.

This is not a professional way of acting. You have really cheated us severely.
Now i want to know why you deducted unnecessarily our rs. 1, 057/-

Please refund the amount immediately. Or else we will go to higher authority of icici lombard or to consumer court with the insurance copy wherein it is mentioned zero debt insurance.

Hope you will refund our full amount

Fraud service by ICICI Lombard,

Though i have provided the Name mismatch form, Cancelled cheque, Passport and PAN as requested by the customer care, they still ask for revised forms interchanging passport to pan and pan to passport playing around without doing the actual closure.

They been beating around the bush for more than 2 months. hopeless service. Provided the screenshot below, they have both the PAN and my Passport copy already sent.

Not sure of their intention the more they delay the more money they get from the insurance, never expected such a behavior from a reputed organization.
was thinking to approach the Insurance Ombudsman but want to give a try with this forum.

Mail conversation Subject:
RE:ICICILom:[protected] Request ID:[protected],[protected]

Thanks& Regards
Mahesh G

I am holding a health policy of icici lombard since 4 to five years, i was lot of complaint about the policy as last 2012 -13 when i have claimed about opd then also they have not provided the amount till date. But now in the month of march 2018 when i renewed the policy i have told them only you can issue the policy of instead of 5 lakhs to 4 lakhs whatever premium i will pay but remaining it should be same as per last years policy. But they have miss guided me and they have issued the sub limit or clipping the policy which we may not now about the what is clipping or sub limit in that and they have issued that policy. But unfortunately my wife got sick and i have admitted in the hospital after the six days when discharged then they have sanction only 25000/= only instead of 84134/=. It was very difficult for me to pay that balance amount. So i request you to kindly see that and kindly may be fined to that company and they have spoiled my name also so i am demanding the my spoiled name amount of 10 lakhs

Respested sir

My general insurance policy no is 3001/mi[protected]/00/000
Name-sarita
Claim no-mot07442887

Karnal motors
Karnal
Haryana

My claim has been pending from 23rd march.

Car survey has been comleted already but till now car has been same condition.

They ask for justification and i give all the incident to them.

Please check and confirm the action

Otherwise i have to go to court for my claim.

My policy 4128i/hp/87279366/01/000 was due for renewal and i tried to do the renewal on 31st jan18 for rs.11788, unable to do so then, i reached your call centre through toll free 1800 2666, the agent did the renewal but i was deducted rs.15597 and received a communication that, proposal id 4128i/hrw[protected]/04/000 was dispatched. Immediately i was told the amount and policy number 4128i/hrw[protected]/04/000 was not belong to me. He connected me with next level supervisor and they told me to wait for few days since, they are not able view the policy. On 9th feb18 i received a call from your call centre and they told they above said policy is not belong to me, i have to proceed with renewal of my policy and the policy does not belong to me will be cancelled by icici lombard.
If you have further clarification then, share the audio call recording had on 31st jan17, 7th feb18, 9th feb18 with the below transactions ids.[protected]/01/17, [protected] 08/02/18 [protected] 9th feb18.
I want immediate action from icici lombard and to refund the amount rs.15597/- to my credit card as the emi is started and if i failed to pay the emi then, icici bank will charge me interest towards this, inturn i will bounce back to icici lombard to bear all such incremental cost towards this.

I received this email on 7th mar18 but till today refund was not received.
Your request status of service request no. [protected] for policy cancellation has been processed and refund amount of rs.15597/- will be credited to your relevant bank/loan/credit card account within 3 working days.

Description Type : Certificate of Insurance / Policy not received by the Insured
Complaint Description : Insurance premium paid to insurer through a payment link with proposal number W[protected] on 4th Sept 2017 - Link "https://www.icicilombard.com/payment-new?POLICYID=Wd%2bUQe4gYs4ii7MagE1sxA%3d%3...⇄ Payment was done through saving account in ICICI Bank using net banking, Bill desk - Citrus Payment solution. Amount deducted from account. 6th Sept 2017 motor policy expired, upon checking with ICICI Lombard no proper response is obtained even though ICICI Bank and Citrus Payment have informed the payment transaction is successful. ICICI Lombard have shown exceptional levels of incompetence by diverting me to get information from ICICI Bank for the same trasnaction multiple times but giving same solution that amount is not received.

My bike was stolen at 19 nov 2017 and my complaint no is mot07097889.. Its already 4 months but i dont get any update till now. I already submitted my final report but i dont get any proper reply i contact so many times to person whose no is given by company to me but he also dont give proper reply and sometimes dont pick up the phone please help me icici lombard when i get my claim i want proper reply now thanks

Hello,

I was called icici lombard customer care on 27 feb 2018 to renew my expired policy for my car. The executive suggests a plan and i made the payment of inr 10450/-. My proposal number: [protected]. He promised me that a person from icici lombard will visit my house within 24 hours to check my car. Only after getting the report they will issue the insurance for me. I keep on waiting and calling the customer care for 15 days, but nothing happened. On march 16, 2018, a person visited my place and checked my car. On 17 march 2018, i got a soft copy of the policy.in this policy issue date is 16 march 2018, but policy coverage date starts from 27 feb 2018 to 26 feb 219.

I feel it's not fair on icici lombard part to start the policy coverage from 27 feb 2018 when the delay is from icici lombard. I request you to please rectify so that i don't need to take harsh decisions. Looking forward to hearing from you asap.

Policy number: 3001/[protected]/00/b00

I have received a message ie. Dear customer, your request of health secure on emi has been accepted vide sr[protected]. Emi of rs. 651 will be deducted from your account xx4133
So kindly deactivate the policy i am not requested for any health secure and also i am not interested if it continues i would close my account as soon as possible

Account no:[protected]

I bought the health policy no-4128i/hppr/81726754/03/000 in 2013. At the time of buying the policy it was clearly told us that maternity benefit are covered under the policy. I have been paying the premium since 5 years. Now when i tried for maternity claim, it is denied stating that in order to get the claim policy must be of floater in nature and it should be jointly served with the husband. But no one is last 5 years has even bothered to informed us about this clause. Everytime the renewal is due people are calling 10-15 times a day but now no one is ready to revert on the concern raised by me. Would like to receive any evidence where it is informed to us, as every time i call to customer care, my call gets recorded for training & quality purpose. Would like to understand why a customer should suffer because your sales team hasnt provided the proper information to the customer.
This is absolutely bizzare that you can issue a policy to a married lady without informing her that she will not get the benefit of maternity claim if her husband in the copayer in the policy.
Your revert will decide the nature of furture emails.

Hii this is vinay i had this icici lombard helth insurence in the beganing when i was taking they tell me lie that we cover all the sanitary item also now i am withdrawing this polycy but i am fail to mail my neft document on their email id [protected]@icicilombard.com is their any solution by which i can get my money back i tried to mail many time on this email id but customer support team is saying we not get your mail is it possible they are telling lie to me if they are telling lie please give me some suggestion... Thank you from vinay kumar tiwari.

Hello sir mai date 12/02/18 ko nagpur ramdaspeth dhantoli wardha road me asha hospital reg. Hard copy sumit ki hai aur scan copy mail bhi kiya hai lekin toll free no. Per enquiry kane per who bol rahe hai abhi doument bhi nahi pahucha aur mail bhi nahi pahucha aur mere pass recived hard copy bhi hai pls mere mail per is claim ka updation information bhejo my mail id [protected]@gmail.com

Icici lombard — insurance claim not pass by icici lombard complain number
Mot07219651 dated 02/01/2018

Respected sir / madam,

My 2-wheeler scooty with name honda activa with number dl9 s am 2324

Insurance certificate number 3005/w[protected]/00/000 find herewith

Attached bike insurance copy.

Engine number jc44e5586777 chassis number me4j448jc586554

Kindly help for release claim amount rs. 28, 207/- mentioned in last

Insurance policy