ICICI Lombard Complaints & Reviews

Reference id: [protected]

This is in reference to the above id generated from icici lombard.

What is this about?
1. I was trying to renew my existing 2 wheeler policy with icici lombard on 8 july, 2018.
2. The money was deducted from my account but the payment failure was shown from your end on the confirmation screen.
3. I again booked and made the payment for the second time and this time it was successful.
4. Two days later, i got two policies for the same vehicle from your side.

Interaction with customer support:
1. I contacted customer support after this and they assured me one policy will be cancelled and the amount will be refunded back to my account.
2. After few days, i got a message stating they require more documents such as cancelled cheque.
3. I again called customer care and they said i must sent the physical documents to icici lombard, hydrerabad
4. I, then send the required documents required documents to the address given by your customer service.
5. It was delivered there on 26th july.

Today, i am getting a message that you have not received the documents so closing this issue.

It has been a very unpleasant and harassing experience for me till now with icici lombard.

Please answer me the following questions:
1. It was your fault that you generated multiple policies for the same vehicle (Same registration number, engine number and chassis number).
2. I am being harassed for your mistake.
3. The courier has been accepted at hyderbad branch and you are sending message that you have not received the documents so closing this issue.

In Dec'17 I faced problem with the policy#3005/W[protected]/00/000. While linking with Aadhaar the system rejected it.And after raising concern on 14-12-17, I was supplied 3005/82392793/03/000. Now, in July'18 when tried to renew policy using latest policy no again the policy number is being unrecognized . The policies provided to make us fool. so many policy numbers but at the right moment gets invalidated or rejected. It is simply mental harassment and cheating.

I renewed my two-wheeler insurance policy for 3 years from icici lombard, and they told me total amount as 4865 inr when i purchased the policy the amount mentioned was 3615 inr. And also the engine number was mentioned as eng123456 same chassis number and even vehicle purchased date was wrong. They guys are doing fraud. When i raised the complaint about the cancelation, they asked me my new policy, i gave them, again in next two days they asked for rc. And next day i get a message saying, your request has been processed and amount 2895 will be refunded to your account.

How can i get my whole money while that was their fault?

Please help!

I paid rs.25927 on 10th july 2018 online to purchase be complete health care policy. After submitting required medical documents by email i was to be given policy document. But, it did nit happen. On 13th july 2018 got an sms that by 17th july 2018 matter will be settled. Did not happen. So i opted for refund. I hay been writing daily to icici lombard. No getting any concrete response. Only auto-generated reply is coming. So, please help me in getting refund of rs.25927.

The company does not allow a customer to enter his/her address correctly in the online account. Instead, they force the customer to enter a pin code which is practically WRONG. As a result, in case of any communication the documents go to the wrong pin code by their specific courier agencies and they say they cannot deliver the document. Now without having a hard copy one cannot apply for any claim. This is done deliberately. Neither they allow me correct my full address online NOR they correct it after several complaints over phone and email. All their customer-support people just keep on kidding over several communications in this regard. The second level redressal officer Mr. Prateek D just does not respond. All of them keep on saying, the PINcode that I am providing is wrong. What non-sense this is? I know my address correctly OR the irresponsible officers know my PINcode correctly? One officer without naming himself or herself, just jokes saying "the city and location pin code is not matching as 75xxxx. The actual pin code is showing is 753001." Who is this bloody officer who decides the pincode of my location? Is s/he trained to do so? Is Icicilombard above Govt. of India and having a different set of pincodes?
The issue is not resolved yet.

I had a Policy from Icici Lombard which covers my Job Loss and other Mishaps. I Registered for a claim in March and since then Its now resolved I have the Proof of the Message they have sent me that the have received my documents but on call they are refusing it. it is happening since March. This Policy was for My Loan and Bank Recovery Agents are After Me.

I have claim as per policy term for following 1) loss of job claim no. SCM[protected] for 3 EMI waive off and 2) Critical Illness (kidney fail) claim no. SCM 00410891 for Rs.3 lakh. Now they have terminate my claim without any clarification for critical illness in spite of providing all the original treatment papers and doctor certificate. Why they are lie to customers.

Actually due to your executive fake information i register a policy.
But after that i konw what is correct.
From that day so many times i called you.
But even this day also i receive a fake information call from your executive.
Cancel my policy as soon as possible.
Now im very serious .
My interaction id [protected].
Please cancel and refund my amount into my credit card

R/S Sir
Please refer to above ;
I vishal Jhinjha S/O Late Kirpa Ram Jhinjha wish to inform you that my brother Mr. Gourav Jhinjha was involved in collision with canter(Truck)
on[protected]
In which my car was totally damaged which was ensured by your organization (ICICILOMBARD).As i have already submithed all documents regarding insurance
claim to your servare.Till date i did'nt find any satisfactory action on this matter.
Hence i request you to look in this matter at the earliest

your positive response is awaited
With Regards
Vishal Jhinjha
Vill Beganwali, Teh.Distt Fazilka 152123(Pb)

Me aapke[protected] is no pr cl kar raha hu yeh no galt bata raha he to plz aapka koansa no he jo abhi call kar sakte he. Mujhe apni health policy cancel karni he, to plz mujhe aap log co operate kare. Aap logo ne jo bhi policy ke bare me terms bola he woh sab wrong he aapn e rs 826/month bataya tha bt woh aapn e 2yrs ka peda 1sath mere credit card se karliya usi karan mujhe kafi pareshniya ho rahi he.

Hi team,

My two wheeler vehicle suzuki access 125 had got damaged so i had submitted it to agency "heera probike llp" for repairing. Agency had submitted claim no mot07612342 on date 26/05/2018 to claim repairing expenses. It has been almost more than 2 months but this claims settlement is still pending.

I had called to person which mobile number i received by sms acknowledgment but he has told that for one incident 2 claims have been made that's why your claim has been put on hold. I have inquired many time in agency for this and they always told that we have only made one claim. They are telling that they don't know how 2 claims have been submitted. I again called to mr alankar bokil on mob no [protected] to provide call detail by which claims have been submitted but he has not provided any detail till even thought i have followed up multiple times.

Could you please do needful to proceed my this claim. Please if you need any detail then please feel free to reach me on [protected] at any time.

Icici Lombard — Policy not received
K Sanjeeva Rap
I am K Sanjeeva Rao I have taken ICICI Lombard health personal protect
policy take my son K MADHU MANOHAR in 19.5.2018 paid rs 3557/- .But i have not received any policy document. After calling so many times, they have sent message to my cell as per your request we dispatche your policy on 12.6.2018 by Professional Courier vide VPL[protected] .But policy not received...

I bought icici lombard car policy on 2nd june 2017 at the time of policy renewal they are saying your policy was cancelled due to some issue i have raised the complaint but till the time no resolution i was on threat with my car driving assuming that having valid insurance.
If my policy is canceled where is my 32k money i did not received it.
Please help me to sue the icici for there fraud.

Regards
Avinash
[protected]

They rejected my insurance.. They should regundy me back but now it has been 21 days i'm saying that do refund they are asking for my bank mini statement and transaction i'd.. Which i have provided them. And in that statement there is not mentioned that this payment is given to icici so they are saying that it's not showing that payment has been given to us.. They should have common sense that i have done payment through debit card online.. And i'm very frustrated due to this issue.. Priority department rejecting my call. The hell is going on... I have cooperated with them alot but now it's over.

I buyed my new car and got some damage, there is little to change then also surveyor are not passing my claim, very bad behaviour to talk not corresponding well, then what is meaning of insurance to buy if there is not listening for minor problem then what they will go for high accident problem, when i buyed they asked me for review without utilizing insurance, now when i claim then surveyor not passed my minor claim i want my matter solved.

I have jupiter classic vehicle accident, Damaged parts are fornt head light and side pannels . So that please give your insurance support my "Proposal no: PT5829287, date: 18 nov 2017" my vehicle chassis no: MD626EG46H1H96087, engine no: EG4HH1251042 .

My insurance policy no : 3005/TV[protected]/00/000 and my
vehicle no: AP16ED7450 my contact number : [protected].

Finally please give our insurance its my humable request please do the process needfull.

Hi this is ashok kumar sh.. 1 month ago i met an accident .MOT07608546 This is my claim register number. I dont know that what the hell is happening with icici lambourd insurance team... i am not saticified with this insurance company... i had registerd claim complent on 19/05/2018 but stilll i am getting delay while getting my insuracnce claim amount. the people who are attended my claim case they all are cheating for me and also for the insuance company and the people who are working in survey team also the are doing fraud... i dont know what the ### is happening ... i lost my patience ... i cant wait for next 2 day also... i am decided that to go for consumer court about this claim... you pepole are cheating the coustmers... there is no valuable response from you people definatly i will register a case in comsumer court by 20/06/2018...

On 5th june, 2018 at 11:13 pm i was done payment through my sbi debit card of worth rs. 1653/- to renewed my two wheeler policy of icici lombard from the link which is getted in text message from icici.
But the issue is that the policy can not be renewed because the payment is not transfer to icici lombard because the payment transfers to fss dc insurance mumbai.
I don't know how is that done but than after i call to customer support to the icici lombard but they also don't know about dc insurance.
I also check information about that dc insurance but i failed to get any of the information about it.
So please help me...

I have taken health insurance in your company through call and same has been cancelled and also amount has been refunded with charges but after cancelled policy monthly payment is taking in my card. Already i spoke to customer service but no response and also used some indecent words, totally disappointed. I need solution immediatly. My contact number [protected]

Dear team,

This is to inform you that my father insured his car with your firm and we have claimed insurances on 8/2/2018. We have not received complete recovery amount. When we ask to your executive for this he gives sily excuses and also your company is not stand on you brand promise. The terms and conditions also not trust worthy. Finally i think we have to consult with a layer to taking this things to consumer court.in future i will never ever suggest to any of my colleagues, friends, relative for choosing any services from icici. For more detail you team can contact me on [protected].

Thanks