ICICI Lombard Complaints & Reviews

I would like to report about an insurance which has been claimed by fraud. An ex employee of icici bank who was suffering from incurable disease since 2006 got herself insured with icici lombard health insurance in around year[protected]. Is it possible that a person suffering from sle (Chronic disease/ cancer) can get icici lombard health insurance while she was suffering with such disease??
Its a case of clear fraud and insurance was claimed fraudently by misrepresenting the facts. I can provide you all the medical reports of reputed hospitals of india and also proof of amount paid by icici lombard.
Reply me as soon as possible.

I have complaint about the service i got so i reported
Its so disrespectful how your people talk
I have complaint about the person working in your agency he called me and tells me that he has supported me service d me properly if it whould have been happened then why i would be dissatisfied
Neither i got the service or the insurance properly still i havent said anything but now its heights
Its a blunder i chosed your company

I have filed a claim for my vehicle cg04ll5211
Its been now more than 15 days i didnt got my vehicle neither the claim is processed
Mr pawan sonkar who is processing my claim is such a irresponsible person, i lodged my claim and talked to him he sked me to send the vehicle to the showroom i did it and after 3 days i came to know he dosent visited there i called him and asked to visit, then again after some days i called and asked the status he says your formality isnt complited that also mr pawan didnt told me the man who is working in toyota tells me that thing if i am calling him again and again he should tell me that, he dosent check the papers or what after completing all the formalities he when i called him yesterday he says again some things are missing how your agent works i dont know thing are only done when i will call him despite these public holidays there were working days after dipawli but still my work is not done
I have called irda complaint they asked me to write the problem to you then call irda.

I have requested in the month of august to renew my policy in my name and payed accordingly. I have also sent mail communication on owner change (Company name to my name) but icici insurance team made (Renew the policy) policy in the same of company without my approval. I m struggling since last two month to change policy from company name to my name. I have payed approximate rs 8500 to renew my policy in the month of august. Now for insurer name change asking again rs 4000. I don’t understand why i need to pay this amount. All my colleagues they payed just rs600 to change policy in same company. Even i called many time but answer is same.
I have mail copy which i sent to icici team. If problem is not solved i will rice rti complaint
Kindly support me to solve this issue.

Icici lombard health insurance
Cancel the policy
Respectd. Sir,
I have a icic credit card and while purchasing, they provided me the health insurance policy of icici lombard, and approx 11000rs. Was deducted from my credit card balance. I dont want to avail this policy now. But they are keep calling me to renew this as well as they are saying that this policy is automatic.

The numbers are from which they are calling [protected],[protected] etc.

Please make sure the policy should be cancelled as i have not make it automatic anytime.

And this is a cheating, how can they force people and make it mandatory. Please help me in cancelling this policy

Sir, my insurance claim mot07665854 is pending since one year. Claim was filed in purnia disctrict icici lombard office.
The concerned people is not responding on phone calls. They not even recieve our calls. Sir please look in matter. Car had got major accident with death of 4 people, and one injured.

Plz look in mot07665854. All information is within it.

Hello icici team,

I have taken joint home loan from icici bank against the loan account no. Lbpun[protected]. Bank sanctioned amount rs. 78.50 lacs and disbursed rs. 77 lacs. And remain amount 1, 50, 000 used for policy premium.

The details document kit that was received to me as per following.

1) document kit received on 07.09.2018 contains,
Policy no: - 4080/ipsyhl/[protected]/00/000...

I am not interested this plan. I am student. When i open this account a agent. Said you should be take this plan. Otherwise you could not open this account please close this plan. I want close only my health insurance only not my icici bank account. My policy holder name is md jamal ahmed. Sir policy charge per month 200 hundred only. But i am not interested this policy. I am the student of ba i am not carry-on my policy. Please do somthing sir. Please...

Policy holder name : colastica arokia mary

Policy : 4016/[protected]/01/000

Card id: al [protected]

Call request number[protected]
Interaction i'd[protected]
Al[protected]

Dear icici team i been called for emergency for cashless hospital claim. I don't know why still not aproved even we said emregency. The customer care executive put hold more than 30 mins and i disconnected. This how you give training to handle your customers?. Still there is no progress of claim.. I buy bulk. Insurance for fec company and will not continue next premium for this worst service. I hope your team can assist and again remain silent.. We seek you only emergency times and how you people should be serious. Just take like fun... Pls respond immediately. I will wait for another 2 hrs.. If not then i need cancel all policies and give negative feedback in all my social pages.. Don't mistake because of 1 person i been frustrated and push to take this decision. Still i have trust on you people.

To, dated 3.10.2018
The customer support
Icici lombard gen insurance ltd.
Sub: grievance for less reimbursement in motor claim no. Moto7944048 in respect of sri deep chand kushwaha –up70 ee 1686, policy no. 3005/[protected]/00/[protected].
Sir,
I have taken a comprehensive full insurance policy of rs.46569/-for honda activa i through gp motors pvt ltd, allahabad who was the dealer of honda activa i. Your camp office for insurance of the product was also in their campus.
Due to an accident on 11.9.2018 in allahabad, my vehicle got damaged. So, vehicle was surrendered to gp honda workshop on 12.9.2018 for replacement of damaged parts and claim form was also processed through g. P honda workshop, allahabad.
Initial survey was also done by sri alok vishwakarma, surveyor on the same day.
Final bill vide invoice no. A0181 dated 19.9.2018 with cash receipt no. 8405 dated 19.9.2018 were submitted in the office for rs. 3798/-on 19.9.2018.
But on 28.9.2018 only rs.1837/-has been intimated me for reimbursement against motor claim no. Moto7944048 which is not as per norms.
Neither breakup for which reimbursement approved has been given nor for which claim rejected with justified reason has been sent.
I am therefore, request you to please reimbursed me remaining amount of rs.1961/-also to avoid any further complications.
With regards.
Yours faithfully
Deep chand kushwaha
13/109 e beni ganj allahabad
Policy no. 3005/[protected]/00/[protected]

Hi,
I am dr. Arjun, i required an insurance policy for my 2-wheeler vehicle yamaha ray zr and hence i started looking for it online. I checked with icici lombard too and hence they called me for the policy but as they were selling the policy at much higher cost than other companies, i refused to buy, but then their executive kept calling me and convincing me saying that, we will give you the fastest service of all and also this policy is a zero dep policy and whenever you need to require claim, you will not have to pay any single penny in you city for your yamaha vehicle and we will pay it all and get your vehicle repair at the earliest. Now, when i needed the claim, they are telling me despite of zero dep, you will have to pay at first as we do not have zero dep in your city when earlies they knew my city and vehicle at first. Then why did he sell me the policy with higher rates on name of cashless? I need you to take urgent and necessary action against this and refund my money to me and get my vehicle repaired on cashless as promised.
My contact number is - [protected]
And policy number is - 3005/[protected]/00/b00

Hi,
I am dr. Arjun, i required an insurance policy for my 2-wheeler vehicle yamaha ray zr and hence i started looking for it online. I checked with icici lombard too and hence they called me for the policy but as they were selling the policy at much higher cost than other companies, i refused to buy, but then their executive kept calling me and convincing me saying that, we will give you the fastest service of all and also this policy is a zero dep policy and whenever you need to require claim, you will not have to pay any single penny in you city for your yamaha vehicle and we will pay it all and get your vehicle repair at the earliest. Now, when i needed the claim, they are telling me despite of zero dep, you will have to pay at first as we do not have zero dep in your city when earlies they knew my city and vehicle at first. Then why did he sell me the policy with higher rates on name of cashless? I need you to take urgent and necessary action against this and refund my money to me and get my vehicle repaired on cashless as promised.

I had taken home loan insurance policy from icici lombard. Where on my job loss icici had to repay my home loan emi for 3 months. I had submitted documents and they received on 30/08/2018. And still they could not able to settle my claim. Already my one emi cheque bounced due to icici lombard. And again for this month may be my emi will bounce due to icici lombard.
They have taken written consent had word with hr for confirmation. But still they are not acting on it.

Hello team,

Although, i am tired of explaining same story every time. Nonetheless, i hope would be the last time (But i know it won’t j).

Last year i bought a bajaj avenger 220 and insurance got expired in march 2018. My dad is suffering from intestine cancer hence due to medical emergency, i was in hospital with him for couple of months. (I have the medical reports as well if anyone would like to done survey on that too) due to which i couldn’t renew my insurance policy.


Looking at the brand name, unfortunately i thought of buying icici lombard insurance for my two wheeler last month via ‘digital mode’ from website. I met with an accident on 08th september and got damages to my bike and as per the process i called the customer care to know the process for claim.

They guided me well and i contacted my nearest aditya bajaj showroom where i gave all documents and bike for further checks with surveyor from icici.

After follow up, i got to know that mr. Akshay ([protected]) the surveyor from bank had done the survey however approval on petrol tank was pending as it had a dent on the right side which as per him could have been there before taking insurance. Also, surveyor told me that in absence of photos of my bike he won’t be able to approve the replacement for petrol tank.

At the time of selling insurance, we promote that lets go digital, no physical verification required, buy insurance in few clicks. I want to understand where does the online purchase model has a mandatory requirement to buy an insurance by submitting the current photos of bike.

If website would have had an option, why would i have not submitted it. I then submit my issue at icici website however didn’t get any response till 24 hrs hence i opted to “live chat” option where shankar helped me tremendously by providing mr. Pratik upadhyay’s contact details. I then called him today and explained everything including my conversation with mr. Akshay however he too shared that petrol tank won’t get replaced considering the situation i met with an accident, there is not possibility of getting dent on bike.

I must say, icici has brilliant employees actually you should nominate them in intelligence bureau for india who without looking at bike can reach to a conclusion that a dent cannot come on the petrol tank, if someone met with an accident.

Upon further discussion, i told him that i am not satisfied with this answer and i want to know the further escalation matrix because i am ready to go in consumer forum also however, instead of providing escalation matrix he shared that i can go to consumer forum.

I apologize for such a detailed explanation however i wanted to share each and every minute details of the case.

I don’t know from where should i start hence i tweeted on the icici lombard account too but i wasn’t knowing that being such a huge brand we don’t even care to acknowledge grievances at digital platform.

Is there anyone who can help me to get this issue resolved? My closure statement is that i want my petrol tank to be replaced.

Regards,
A frustrated customer of icici lombard insurance
Bhupendrasingh gautam
[protected]

Dear sir/madam,

I have taken an icici lombard Honda Assure insurance policy number:- 3001/HA[protected]/00/000 for City Honda My policy having ZERO DEPTH cover.

I had placed my car Honda City at Patwa City Automobiles Pvt. Ltd, Indore on dated 19th September 2018 due to a scratch wherein my cars bumper & the back portion of the Dikki & below the right and left side of the door was damaged & hence i had placed my car for insurance claim & claim no. MOT07965561 was generated.

ICICI surveyor mr. Vivek Mathuria, came to survey the vehicle on 20th september 2018 & didnt pass my claim for backside of the Dikkt & not cleared the other claims such as front and the right door & the claim for my backside Dikki was rejected due to reasons this is running damage and not cover.

First in Mr Vivek required the police report, we have given the policy report (My Honda Assure Insurance policy )

Second after police report Mr vivek mathuria has rejected my claim reasons this is running damage and not cover.

Third Mr Javed ji, Manager Honda co, also recommend than cover my claim only right /left door. And not cover the backside dikki and front side.

Very very verse administration and very poor customer service.( Mr Nilesh, service execute ICICI Lombard, )

My Honda Assure Insurance policy and not cover my claim Kindly confirm me urgently

Thanks
Prakash Chand Gupta
Mob [protected]

Dear sir/madam,

I had placed my car i20 at kabir autozone, vadodara on 10th september 2018 due to a small accident wherein my cars bumper & the back portion of the bumper & below the right side of the door was damaged & hence i had placed my car for insurance claim & claim no. Mot07936346 was generated.

Icici surveyor mr. Bhumit kumar came to survey the vehicle on 11th september 2018 & didnt pass my claim for bumper & cleared the other claims such as backside of the bumper & the right door & the claim for my bumper was rejected due to reasons well know to him.

Since then i am continuously following up with icici for exact reason for rejection of my claim for bumper wherein no one is responding. 03 times i have contacted the customer care & there are not able to give me the exact reason.

Since saturday i. E. 15th september 2018 i was trying to contact mr. Saumil from icici lombard who was the senior of mr. Bhumit patel & after serveral attempts i was able to contact mr. Saumil yesterday i. E 19th september 2018. He listed to me & told me that he will call me back in another 05 minutes but till 20th september i didnt get any reply from him.

Today again i called him & he didnt lift the call. I dropped him a message & he replied that there is a system error & hence not able to see my case details.

I just want to know for how many days i have to keep my vehicle at the garrage? I have my age old parents who are suffering my major illness & have to be taken to doctor any time & hence there is always a requirement of my car at my house. But since last 10 days my car is in garrage & icici is not at all responding.

When icici sales executives approached us for the policy they had informed us that within 24 hrs the claim gets passes etc etc. But why my claim is not at all responded for more than 10 days.

This is really a mental cruelty that i have to followup daily with icici & for no reason my claim has been rejected.

Please reply

Policy no is 3001/[protected]/00/000
Policy in name of my father : mr. Sasidharan c pillai

With regards,
Mithun pillai

Dear sir/mam,

I have taken an icici lombard motor insurance policy on 01/04/2018, policy number:- 3001/[protected]/00/000 for audi a3. The insurance is on my wife's name sanya suneja.

My car was hit by truck on gurgaon highway on 07/09/2018 although at that time car speed was not more than 35-40 km and by god grace no one was injured in this accident. It was raining heavily and when the truck hit from back the car was pushed forward and hit other car also a bike hit the car from left side.

My car got damaged completely from left side and it was raining heavily and highway was busy so at that time i wasn't able to step outside my car and check the damage. When rain stopped and we got away from highway i immediately checked my car and found what damages were. I immediately called in your toll free number for claim and registered my claim (Claim number:- mot[protected]

The car was picked from my home on 08/09/2018 and i got called today from the garage (Kuntal garage okhla) that my claim has been passed but they said that your company refused the claim for damage in front of the car.

Sir/mam, i called your customer service manager m. R bhupendar singh +[protected]Information from insurer app), and he said that we will not pass the claim from front and gave his boss number mr. Yugal kishore +91-[protected] (He refused to pick my call).

Now please you tell me if i have purchased your insurance and at time of claim your people are refusing to give the claim then how can i trust icici lomabrd insurance. If i myself have to get my car repaired then why the hell i need to take your insurance.

Kindly solve this issue, and make me to trust your company, that i have got benefit after taking your insurance. Otherwise from next year onward i don't think that i should again take policy from icici lombard. And also will make sure that any car from my family and friends doesn't get insured by icici lombard.

Thanking you,
Yours sincerely,
Ankit vadehra,
+91-[protected]
+91-[protected]

I have made online payment through ICICI bank for an amount of Rs. 7250/-, with a transaction no. BIL*ONL*[protected]*CITRUS on 17.08.2018, as advised by ICICI lambardo, to get either the policy or at least the cover note to use my vehicle on the roads. Without which i cannot run my vehicle on the roads as my policy is expired on 10.08.2018.

I have made so many complaints and many times i discussed with Customer cars but till date I have not received my policy renewal. My policy no. is 3001/[protected]/01/B00. I have to urgently to go far places by my vehicle but without insurance I cannot run my vehicle on the roads. If I go on hired vehicle it will be thousands of Rupees which I cannot afford.

Requested to book a consumer complaint and resolve. also requested to to help me to get penalty for delay by ICICI Lambardo from mental tension and inconvenience due to non availability of my vehicle.
I have renewed my car policy by paying online payment of rs. 7250/- through icici online. The policy number is 3001/[protected]/01/b00.
I have consulted the customer care n number of times since 17.08.2018 onward but till date i have received my policy.
It is very ashamed on part of icici lumbardo for not issuing the policy even after 30 days and how such a big insurance company will keep the customer to keep the vehicle parked for a long period in lieu of vehicle insurance to run on the roads.
Very very verse administration and very poor customer service. Such an irresponsible customer care.
Please send the policy without any further delay.

Respected sir,
I prakash magan bandichhod, father of late hitesh prakash bandichhod have raised claim towards the icici lombard company for death claim of my son. But they have rejected the claim without proper reason and documentary evidences. The detail are claim is as follow
Claim reference no. Gen[protected]
Insured name: icici bank ltd.
Policy no.: 4049/95762299/01
Nature of claim: pa death
Card no.: [protected]
You are requested to inquire the matter and do your need ful
Thanking you..
Contact with me on mail id : ketan.[protected]@gmail.com, [protected]

I have made online payment through ICICI bank for an amount of Rs. 7250/-, with a transaction no. BIL*ONL*[protected]*CITRUS on 17.08.2018, as advised by ICICI lambardo, to get either the policy or at least the cover note to use my vehicle on the roads. Without which i cannot run my vehicle on the roads as my policy is expired on 10.08.2018.

I have made so many complaints and many times i discussed with Customer cars but till date I have not received my policy renewal. My policy no. is 3001/[protected]/01/B00. I have to urgently to go far places by my vehicle but without insurance I cannot run my vehicle on the roads. If I go on hired vehicle it will be thousands of Rupees which I cannot afford.

Requested to book a consumer complaint and resolve. also requested to to help me to get penalty for delay by ICICI Lambardo fro mental tension and inconvenience due to non availability of my vehicle.