ICICI Lombard Complaints & Reviews

Hi,

I have taken health insurance policy for me and my wife from icici lombard health insurance on may 2016. My wife recently suffered from severe back pain which was diagnosed as spine disc desiccation and nerve root compression (Pivd) on 17th september 2018 followed by an mri on 02nd october 2018. My wife has undergone with a daycare surgery which i claimed to the insurance team.

Now claim team has rejected the claim stating "non-disclosure of spine disc desiccation and nerve root compression (Pivd) since april 2061". But this is not true as the disease is just diagnosed on above-mentioned dates and their reason is not valid.

Icici lombard team is not listening to my complaint and i want to register a case against icici lombard team for not giving the policy benefits to the consumer.

Policy number :4128i/ihpr/[protected]/02/000
Claim number :[protected]
Patient name : shivani malik

Regards,
Vipin malik

Dear sir,
1. My claim bills received hyderabad branch on[protected] after i got it on mail, that mail have so and so policy no and your claim amount 3180 but total claim bill amount is 23180.
2. One more mail received on 04/012/18 your submit bills have no original bill, please submit bill before 7 days, otherwise your claim is closed.

I cal you toll free no i will explain some executive after agree the claims have all bills is their.

Still now i have not understand icici lombard have employee is how many times mistake. And bills is not check properly.

I want explain to me.

Dear sir,

This is a regrading
Delayed denial of authorisation of patient beeree al no[protected]
.
Sir, kindly consider this case and revert urgently for the responsibility of the payment either from the insurance company or from patient from your end. As this is a matter of trust

. Kindly share some contact of person who is looking into this matter as no one is responding for same.

Dear sir/madam,
I am employee in icici bank i want to cancel my group health insurance so please guide me to cancel it... I am trying to de enroll my gurdian to cancel but it is not showing -/+ option so please help me cancel it. I am following the path but i cant able to deenroll it so kindly help me to resolve the problem. I am not interested in that so please help me and reinburse the amount...

My car got damaged when parked outside house by a dog. Icici lombard didnot approve my claim stating it's my negligence to park car outside house. Not everyone will have a house with covered parking. I have shifted my house after this incident and explained the same to that person. He said "you can go and do accident 100 times i can approve" but can't approve this.

This incident happened accidentally and i have taken precaution by shifting my house itself. After explaining this and repeated follow ups for 10 days, he just approved 50% of the claim amount. The total expense was 14, 000. I ended up paying 8000.
When i have a bumper to bumper insurance cover, how can insurance company reject my claim or approve only partial amount?

My mail i'd : [protected]@gmail.com

Please let me know if you can help me get the claim amount that i have paid. (Rs.8200)

I am a credit card holder of ICICI . As I have a long association with ICICI card I decided to take accidental policy and Health insurance policy of ICICI LOMBARD.But I regret I have been cheated by the staff of ICICI LOMBARD Mumbai Office they now and then give a call and pressure to buy products. As I owe a good clientage with credit card division so I believed them and have issued my (5) five accidental policies. The agent code (ID)(AQ):2470377, contacts no. [protected]. All five policies are sold by the same agent, who is the person not known to me. I request my money with deduction should be reverted as it is forced cheating.

Kindly find details in photos

I would like to report about an insurance which has been claimed by fraud. An ex employee of icici bank who was suffering from incurable disease since 2006 got herself insured with icici lombard health insurance in around year[protected]. Is it possible that a person suffering from sle (Chronic disease/ cancer) can get icici lombard health insurance while she was suffering with such disease??
Its a case of clear fraud and insurance was claimed fraudently by misrepresenting the facts. I can provide you all the medical reports of reputed hospitals of india and also proof of amount paid by icici lombard.
Reply me as soon as possible.

I have complaint about the service i got so i reported
Its so disrespectful how your people talk
I have complaint about the person working in your agency he called me and tells me that he has supported me service d me properly if it whould have been happened then why i would be dissatisfied
Neither i got the service or the insurance properly still i havent said anything but now its heights
Its a blunder i chosed your company

I have filed a claim for my vehicle cg04ll5211
Its been now more than 15 days i didnt got my vehicle neither the claim is processed
Mr pawan sonkar who is processing my claim is such a irresponsible person, i lodged my claim and talked to him he sked me to send the vehicle to the showroom i did it and after 3 days i came to know he dosent visited there i called him and asked to visit, then again after some days i called and asked the status he says your formality isnt complited that also mr pawan didnt told me the man who is working in toyota tells me that thing if i am calling him again and again he should tell me that, he dosent check the papers or what after completing all the formalities he when i called him yesterday he says again some things are missing how your agent works i dont know thing are only done when i will call him despite these public holidays there were working days after dipawli but still my work is not done
I have called irda complaint they asked me to write the problem to you then call irda.

I have requested in the month of august to renew my policy in my name and payed accordingly. I have also sent mail communication on owner change (Company name to my name) but icici insurance team made (Renew the policy) policy in the same of company without my approval. I m struggling since last two month to change policy from company name to my name. I have payed approximate rs 8500 to renew my policy in the month of august. Now for insurer name change asking again rs 4000. I don’t understand why i need to pay this amount. All my colleagues they payed just rs600 to change policy in same company. Even i called many time but answer is same.
I have mail copy which i sent to icici team. If problem is not solved i will rice rti complaint
Kindly support me to solve this issue.

Icici lombard health insurance
Cancel the policy
Respectd. Sir,
I have a icic credit card and while purchasing, they provided me the health insurance policy of icici lombard, and approx 11000rs. Was deducted from my credit card balance. I dont want to avail this policy now. But they are keep calling me to renew this as well as they are saying that this policy is automatic.

The numbers are from which they are calling [protected],[protected] etc.

Please make sure the policy should be cancelled as i have not make it automatic anytime.

And this is a cheating, how can they force people and make it mandatory. Please help me in cancelling this policy

Sir, my insurance claim mot07665854 is pending since one year. Claim was filed in purnia disctrict icici lombard office.
The concerned people is not responding on phone calls. They not even recieve our calls. Sir please look in matter. Car had got major accident with death of 4 people, and one injured.

Plz look in mot07665854. All information is within it.

Hello icici team,

I have taken joint home loan from icici bank against the loan account no. Lbpun[protected]. Bank sanctioned amount rs. 78.50 lacs and disbursed rs. 77 lacs. And remain amount 1, 50, 000 used for policy premium.

The details document kit that was received to me as per following.

1) document kit received on 07.09.2018 contains,
Policy no: - 4080/ipsyhl/[protected]/00/000...

I am not interested this plan. I am student. When i open this account a agent. Said you should be take this plan. Otherwise you could not open this account please close this plan. I want close only my health insurance only not my icici bank account. My policy holder name is md jamal ahmed. Sir policy charge per month 200 hundred only. But i am not interested this policy. I am the student of ba i am not carry-on my policy. Please do somthing sir. Please...

Policy holder name : colastica arokia mary

Policy : 4016/[protected]/01/000

Card id: al [protected]

Call request number[protected]
Interaction i'd[protected]
Al[protected]

Dear icici team i been called for emergency for cashless hospital claim. I don't know why still not aproved even we said emregency. The customer care executive put hold more than 30 mins and i disconnected. This how you give training to handle your customers?. Still there is no progress of claim.. I buy bulk. Insurance for fec company and will not continue next premium for this worst service. I hope your team can assist and again remain silent.. We seek you only emergency times and how you people should be serious. Just take like fun... Pls respond immediately. I will wait for another 2 hrs.. If not then i need cancel all policies and give negative feedback in all my social pages.. Don't mistake because of 1 person i been frustrated and push to take this decision. Still i have trust on you people.

To, dated 3.10.2018
The customer support
Icici lombard gen insurance ltd.
Sub: grievance for less reimbursement in motor claim no. Moto7944048 in respect of sri deep chand kushwaha –up70 ee 1686, policy no. 3005/[protected]/00/[protected].
Sir,
I have taken a comprehensive full insurance policy of rs.46569/-for honda activa i through gp motors pvt ltd, allahabad who was the dealer of honda activa i. Your camp office for insurance of the product was also in their campus.
Due to an accident on 11.9.2018 in allahabad, my vehicle got damaged. So, vehicle was surrendered to gp honda workshop on 12.9.2018 for replacement of damaged parts and claim form was also processed through g. P honda workshop, allahabad.
Initial survey was also done by sri alok vishwakarma, surveyor on the same day.
Final bill vide invoice no. A0181 dated 19.9.2018 with cash receipt no. 8405 dated 19.9.2018 were submitted in the office for rs. 3798/-on 19.9.2018.
But on 28.9.2018 only rs.1837/-has been intimated me for reimbursement against motor claim no. Moto7944048 which is not as per norms.
Neither breakup for which reimbursement approved has been given nor for which claim rejected with justified reason has been sent.
I am therefore, request you to please reimbursed me remaining amount of rs.1961/-also to avoid any further complications.
With regards.
Yours faithfully
Deep chand kushwaha
13/109 e beni ganj allahabad
Policy no. 3005/[protected]/00/[protected]

Hi,
I am dr. Arjun, i required an insurance policy for my 2-wheeler vehicle yamaha ray zr and hence i started looking for it online. I checked with icici lombard too and hence they called me for the policy but as they were selling the policy at much higher cost than other companies, i refused to buy, but then their executive kept calling me and convincing me saying that, we will give you the fastest service of all and also this policy is a zero dep policy and whenever you need to require claim, you will not have to pay any single penny in you city for your yamaha vehicle and we will pay it all and get your vehicle repair at the earliest. Now, when i needed the claim, they are telling me despite of zero dep, you will have to pay at first as we do not have zero dep in your city when earlies they knew my city and vehicle at first. Then why did he sell me the policy with higher rates on name of cashless? I need you to take urgent and necessary action against this and refund my money to me and get my vehicle repaired on cashless as promised.
My contact number is - [protected]
And policy number is - 3005/[protected]/00/b00

Hi,
I am dr. Arjun, i required an insurance policy for my 2-wheeler vehicle yamaha ray zr and hence i started looking for it online. I checked with icici lombard too and hence they called me for the policy but as they were selling the policy at much higher cost than other companies, i refused to buy, but then their executive kept calling me and convincing me saying that, we will give you the fastest service of all and also this policy is a zero dep policy and whenever you need to require claim, you will not have to pay any single penny in you city for your yamaha vehicle and we will pay it all and get your vehicle repair at the earliest. Now, when i needed the claim, they are telling me despite of zero dep, you will have to pay at first as we do not have zero dep in your city when earlies they knew my city and vehicle at first. Then why did he sell me the policy with higher rates on name of cashless? I need you to take urgent and necessary action against this and refund my money to me and get my vehicle repaired on cashless as promised.

I had taken home loan insurance policy from icici lombard. Where on my job loss icici had to repay my home loan emi for 3 months. I had submitted documents and they received on 30/08/2018. And still they could not able to settle my claim. Already my one emi cheque bounced due to icici lombard. And again for this month may be my emi will bounce due to icici lombard.
They have taken written consent had word with hr for confirmation. But still they are not acting on it.

Hello team,

Although, i am tired of explaining same story every time. Nonetheless, i hope would be the last time (But i know it won’t j).

Last year i bought a bajaj avenger 220 and insurance got expired in march 2018. My dad is suffering from intestine cancer hence due to medical emergency, i was in hospital with him for couple of months. (I have the medical reports as well if anyone would like to done survey on that too) due to which i couldn’t renew my insurance policy.


Looking at the brand name, unfortunately i thought of buying icici lombard insurance for my two wheeler last month via ‘digital mode’ from website. I met with an accident on 08th september and got damages to my bike and as per the process i called the customer care to know the process for claim.

They guided me well and i contacted my nearest aditya bajaj showroom where i gave all documents and bike for further checks with surveyor from icici.

After follow up, i got to know that mr. Akshay ([protected]) the surveyor from bank had done the survey however approval on petrol tank was pending as it had a dent on the right side which as per him could have been there before taking insurance. Also, surveyor told me that in absence of photos of my bike he won’t be able to approve the replacement for petrol tank.

At the time of selling insurance, we promote that lets go digital, no physical verification required, buy insurance in few clicks. I want to understand where does the online purchase model has a mandatory requirement to buy an insurance by submitting the current photos of bike.

If website would have had an option, why would i have not submitted it. I then submit my issue at icici website however didn’t get any response till 24 hrs hence i opted to “live chat” option where shankar helped me tremendously by providing mr. Pratik upadhyay’s contact details. I then called him today and explained everything including my conversation with mr. Akshay however he too shared that petrol tank won’t get replaced considering the situation i met with an accident, there is not possibility of getting dent on bike.

I must say, icici has brilliant employees actually you should nominate them in intelligence bureau for india who without looking at bike can reach to a conclusion that a dent cannot come on the petrol tank, if someone met with an accident.

Upon further discussion, i told him that i am not satisfied with this answer and i want to know the further escalation matrix because i am ready to go in consumer forum also however, instead of providing escalation matrix he shared that i can go to consumer forum.

I apologize for such a detailed explanation however i wanted to share each and every minute details of the case.

I don’t know from where should i start hence i tweeted on the icici lombard account too but i wasn’t knowing that being such a huge brand we don’t even care to acknowledge grievances at digital platform.

Is there anyone who can help me to get this issue resolved? My closure statement is that i want my petrol tank to be replaced.

Regards,
A frustrated customer of icici lombard insurance
Bhupendrasingh gautam
[protected]