ICICI Lombard Complaints & Reviews

They force me to say yes telling me it is compulsory and mandetery as per new rule who ever take credit card they suppose to have health insurance. They also deduct 23796 amount from my credit card and force me to pay monthly emi. When today i discuss with goa branch they said no such compultion and said to complain.
Mumbai branch on 30/1/2018 they deduct from my credit card

Policy number :4128i/ihpr/[protected]/02/000
Name :a k jain
Al no :[protected]
My father, mr. A k jain, was rushed to emergency on 26/1/18 at max hospital, sector 19, noida. He was diagnosed with acute severe headache. We did not intend to admit him but the hospital insisted that we should get him admitted as they would need to run several tests including mri & ct scan as this matter could be serious as it is related to head & might be related to brain we got him admitted to a single room & applied for cashless claim under above mentioned policy number of icici lombard. They rejected our claim stating that icici lombard has signed an mou with max hospital that cashless claims would be process for twin sharing room categories & below. Then we got mr. A k jain shifted to a double room from a single room because of the information icici withheld from us. We were not intimated about this while taking the policy or afterwards we have already declared hypertension in mr. A k jain's policy. We furnished icici lombard with all the relevant documents for the purpose of getting the claim. He was diagnosed with diabetes last year for which we even furnished them with a prescription from last year which. Icici still rejected our claim stating that they needed history of his diabetes & hyperlipidemia. We gave a signed & stamped letter from max hospital that he no history of hyperlipidemia & he is having diabetes for last one year. Icici lombard regarded this document as irrelevant they made us wait from 12 am - 6pm on 28/1/18 for the purpose of processing the claim, which they rejected in the end. They traumatized the patient by continuously calling him. They traumatized me by making useless remarks for the purpose of rejecting the claim. I must have called them atleast 10 times on 28/1/18 to know the progress, continuous argument with their staff gave me a severe headache because of which i got really unwell.

Hi team,

This is regarding my travel insurance claim for the claim id: in[protected] with icici lombard. Inspite of submitting all the required documents i don't see any progress in the claims.

I had traveled to bali and there was a delay in my return journey due to the volcanic eruption. I have submitted all the required documents and the expenses list for processing the same.

Request your assistance to take this up in a fast track and get it processed at the earliest.

With regards
Deepak k b

Icicilombard.com

Dear customer,

Greetings of the day!

Thank you for writing to icici lombard general insurance company ltd. This auto-acknowledgement confirms the receipt of your query.

Our customer service desk has already tagged your request for follow-up and will reach-out to you within the next 24 to 36 hours.

To enable us to service you faster and more efficiently, we request you to keep the mail subject line unchanged for all further correspondence with us by e-mail.

In case you have contacted us earlier regarding the same query, kindly provide us the interaction-id of the communication. This will enable us to process your request faster. Also if in your previous communication to us you have missed stating any of the following details, please do share the same.

Policy / cover-note number
Payment details
Claim no.

Kindly reiterate your contact number and communication address to facilitate our future correspondence with you.
Contact number
Address

To ensure that you receive our e-mails, kindly add [protected]@icicilombard.com to your address book.

If you need immediate assistance then please call 18002666

Look forward to addressing your query at the earliest.

Warm regards

Customer service desk

Icici lombard gic ltd.
Nibhayevade. Jpg
Registered office: icici lombard house, 414, veer savarkar marg, near siddivinayak temple, prabhadevi, mumbai - 400 025
Mailing address: icici lombard general insurance company ltd.402/b, interface bldg. No.11, link rd. Malad (W), mumbai-400064.

Icici lombard general insurance company limited. Trade logo displayed above belongs to icici bank ltd. And northbridge
Financial corporationand is used by icic lombard gic ltd. Under license. Irda reg no. 115. Toll free no. 1800 2666.
Fax no. [protected]. Cin. U67200mh2000plc129408. Website : www.icicilombard.com.
Email : [protected]@icicilombard.com

From: kalpesh. [protected]@gmail.com
Sent: jan 24 2018 6:46pm
To : [protected]@icicibank.com
Cc :
Subject :re: this is fraud transaction

Sir/madam,
I have not purchased any policy from icici lombard. This is a fraud transaction on my card.
This transaction is invalid. This is fraud. I don't think that icici lombard is multinational. It's just trying to pitch me policy forcibly esp when i have not done any purchase. This is the second time lombard has done debit for purchase of a product which i haven't ordered @ all. Lombard is not supposed to hack my card. I have not done any purchase, how can you deduct the amount from my credit card without intimating me.
I can definitely approach the consumer court for this fraud n will definitely do it now..

On jan 24, 2018 6:07 pm, wrote:


Dear customer,

Thank you for using icici bank credit card.

Your icici bank credit card xxxx1008 has been used for a transaction of inr 16, 883.00 at icici lombard health -\ (January 24, 2018; 18:06:10 hrs.). Available credit balance on your card is rs. 24, 450.69 and total credit limit is rs. 51, 000.00.

If you have not authorised this transaction, please call our 24 hour customer care at 33667777 for the below mentioned cities, for other cities please click here www.icicibank.com.

Few days back i called up to share the information of my mothers's demise and i wanted the policy to get cancel. The call was taken over by priya she informed me that i need to send my mother's death certificate along with a cancel cheque to receive the cancellation amount as the policy was purchase for 2 years. I agree that due to her illness we used the policy from july 2017 till nov 2017 but i fail to understand that if i have paid in advance for july 2018 till july 2019 and i am asking to cancel am i not eligible to receive the cancellation amount (25% which was informed to my by priya on the fisrt call) i am sure you guys will have recording and you can listen to the same.

I received a call yesterday informing that i will get no amount and let the policy get lapsed because i have used the policy. But still my logic remains the same that i have paid for 2 years and if i have used for 1 year still my next year is pending and even the date has not even approached yet so why will i not get the amount.

I called up yesterday and agent name elias took the call, who was so poor and rude - which made me write an email rather then calling the service number again. As the customer care was extremely poor and helpless.

I would suggest who so ever will take the escalation please listen to the 3 calls and then only revert me back.

Dear officer
I have purchased your car insurance and your employee communicated me if you purchase this policy you will get car device tracker free of cost with in 15 day. But not received car device tracker last 22 day. Kindly sort out problem immidetaly. Otherwise i will complain to consumer forum.
My car registration no up20 am 9158
.

Thanks ®ards

Pushpender chaudhary
[protected]

Dear icici team

I have taken the policy to secrure my personal loan lphwr[protected]. I have closed my personal loan on 30.12.2017. But still you have not cancelled the policy 4080/ibank/[protected]/00/000. Iam struggling from last one week. Nobody is ready to listen from icici. Request you cancel the policy & reimburse the amount.

Regards
Sanjeev
[protected]

Date of incident : 16.01.2018
Client number : [protected] (Vishnuvardhan reddy)
Full description of the incident : mr. Vishnuvardhan reddy forced to activate the insurance and later on when i said to activate they said we will add for your wife also and he said we will create duplicate icici bank account and he said he will be giving credit card also but not yet we got any documents, and he said i'm manager over here i will do what ever you want from me.
I just want to cancel this insurance and make sure you will make my payment refund as soon as possible.

Register number : [protected]
Account number :[protected]
Email : [protected]@gmail.com

Dear Sir/Madam,

I have sent multiple reminders to "[protected]@icicilombard.com" but there is not a single response from ICICI Lombard end.

This i have sent for the unnecessary two insurance policy attached with my home loan amount due to which approx Rs. 150000 added to my loan value

I understand that as per the terms and conditions of the policy contract, I can avail freelook cancellation of within 15 days of the receipt of the policy contract . So, I want to submit my documents which was received on 8-Jan-2018 to my home address.

Can we escalate the case so ICICI Lombard atleast respond to customer queries or complaints ?

Sincerely,
Kunwar Rawat

With reference to to my policy number 4129/[protected]/00/000, i have applied fro travel claim due to cancellation of my flights due to volcanic eruption in bali. I bought this insurance way before the news of volcanic eruption. I have taken the confirmation from there team that they will cover the volcanic eruption. Now after submitting all the papers they are saying that claim cannot be processed because they do not cover volcanic eruption they only cover earthquake, storm, terrorist activity, cyclone, flood etc, they are just playing with words. Worst csutomer service ever. They knew from the first day that we are applying for claim arising due to volcanic eruption however they took good 30 days to mail back that they cannot process the same because they do not cover this. They are just looting the customers with wrong commitments. I already have 6 policies from icici lombard, i am going to cancell all, you never know when they can ditch you again. Will never recommed anyone. Worst service..

Respected forum,

I wanted to inform you that we have taken a insurance cover for icici lombard from lats 12 years with insurance charge of 50, 000 per year for my parents and in 12 years we have just claimed twice for medical treatment. Now my mother was hospitalized for psychiatric treatment and bill of hospital for 5 days was 54, 000 and we got a initial approval of 10, 000 and when we where taking the discharge the insurance company rejected the claim and told not an single amount will be paid as per clause.

My question is why did they provide the initial approval without mentioning that the bill may get rejected.

We have been taking the insurance cover from last 12 years and have paid 7 lack to icici for cover and cant they cover the hospitalization bill for 80, 000 approx.

They should have rejected the claim at first time itself but they said initial approval is done and now nothing has approved so we have paid the bill personally.

This a loss to us in spite of paying yearly insurance and it has caused us a lot of inconvenience who is responsible for this we who pay the insurance timely?

I have worked in icici lombard from 06/02/2013 to 15/04/2014 onwards, i have asked them lot of times they are not providing i need my experience
Certificates, pending settlements, my emp id-99047, so please check and do the needful kindly.   replace all

Dear sir,

With due respect, i sobhan dey state that i have done all payments against insurance (Certificate cum policy no : 3005/[protected]/00/[protected] of my new two wheeler engine number : jc71et1138956 chassis number : me4jc715kht088984 on 23.12.2017 but only zerox copy of the insurance has been received. Please sent the original copy of that insurance as soon as possible in my below mention address. Please find the attachement of insurance scan copy.

Yours truly,

Sobhna dey

[protected]

Respected sir/ma'am i want to claim my loss that i had faced due to bad wheather and i had paid my premium amount 1600 rupees and whoever i tried to call number which is mentioned in certificate mobile no. [protected], no. Is not valid. So please take my grievance on priority basis to resolve the issue. Or tell me the procedure to get claimed amount that is total sum assured amount. Policy issued date is 09/08/2016, certificate no. Is hp_w_baf8_[protected]_201516

I nitinkumar saste & my wife take travel insurance from thomascook as our trusty travel partner.
Policy no.
4110/o00052/345949/00/000
4110/o00052/345952/00/000

Claim no - in[protected]

My trip is delayed by 24 hours due to operational requirement of airasia & that airline provided us accomodation & food that time. (We are vegan & not consum that food)

Our actual loss is vehical hired to pickup mumbai to home. Which we had paid twice also we face loss of income, planing & sheduling as will as mental harishment. We have submited traval company bill with claim documents plus our it returnes.

We feeling that icici lombard fraudulently reject our claim.

Because they sended number of emails for documentation & every document having no such clarification that we not face the loss.

Obiously we loss our rs. 23000+- in hired vehical which vehical pickup us from airport to home but our flight is 24 hours delay situation.
So we must to pay it twice & in bonus we face harrishment after we allready having insurance for our trip.
In every rejection emails their is loop to unclarify my actual situation.

I claim for benefit12"trip delay" & icicilombard reject for
Benefit 13 - trip cancellation and interruption.

Their language or wording is nothing but a snare.

Hope who trust insurance for their relief is eye opening by my written.

Claim number in[protected]
Claim of thomas cook india ltd.
Uhid[protected]
Claim amount $411.72
Policy number 4110/o-00052/345949/00/000
Coverage period 01-sep-17 to 15-sep-17
Date of loss 9/8/2017
Tpa name falck india pvt ltd
My rejection letter

&

Claim number in[protected]

Claim of thomas cook india ltd.

Uhid[protected]

Claim amount $364.84

Policy number 4110/o-00052/345952/00/000

Coverage period 01-sep-17 to 15-sep-17

Date of loss 9/8/2017

Tpa name falck india pvt ltd

Rejection letter of jui nitinkar saste

I have applied for commercial car policy but your agent given me private number car policy when i told her it is wrong then she admit her mistake and told me provide me alternate commercial number car policy i will refund money. Next day i provide alternate insurance copy but she told me do mail mark on customer support i did mail but didn't get money back, they ask cancel cheque, id and address proof, neft form and alternate policy copy, i had given all doc;s but didn't get money back,

My policy number :- 3001/[protected]/00/000

Cancellation number :- [protected]

Dear Concern,
I Angshuman Dutta, working in "Core Integra Consulting PVT LTD" My employee code:- 10520.

I have hospitalized 2 times at AMRI salt lake, Kolkata dated 1st time on 31st Aug 2017, 15th Sep 2017.

I have already paid to the hospital but I asked for reimburse to ICICI-Lombard my corporate policy.

They deducted all amount which is mentioned below.

The details you have asked for is mentioned below.

As I informed you earlier below mail also mentioned another time.
I have submit all medical related bill. Though some amount have deducted.

1) 10% copay for submission of claim with in this days, Is there any clause in IRDA ? If the please send me in mail.

2) 3420 rupees deducted as EEG.glucometer report is not furnished. ALL DOCUMENT I HAVE SEND BY HARD COPY TO REFERENCE ADDRESS.
It is your responsibility to search and find out the paper and reimbursement the claim.

3) 7260 rupees deducted as deducted proportionate deduction.
Explain how many way you have deducted by room rent capping?

4) 6000 rupees once you deducted as room cap in 1st point.
Another 3850 deducted as room cap.

5) All MRD document I have send by courier to your reference address. Please find the hard copy of MRD record or MRD dept of AMRI hospital salt lake, KOLKATA.

6)The amount of ambulance bill and pre and post hospitalization medical test bill is not added with total amount till now.

Please note, The UHID no is IL[protected] as per claim form.

Please added the (ambulance bill and pre and post hospitalization medical test bill ) the all amount with total amount.

Please solve the problem expeditiously.

I have taken online car insurance from icici lombard and on the same day its inspection rejected, but i have already paid amount 6156/- on 19-dec-2017.

Still my amount were not refunded yet, as today is 02-jan-2018. Its really frustrating. As per icici lombard policy rule they were refunded amount within 7 working days and till now its not refunded.

Very bad company and very bad management.

Please let me know when my amount refunded. I want my money with interest too, as they were delayed and my other work were stop due to this.

I angshuman dutta, working in "core integra consulting pvt ltd"

I have hospitalized 2 times at amri salt lake, kolkata dated 1st time on 31st aug 2017, 15th sep 2017.

I have already paid to the hospital but i asked for reimburse to icici-lombard my corporate policy.

They deducted all amount which is mentioned below.
As i informed you earlier below mail also mentioned another time.
I have submit all medical related bill. Though some amount have deducted.

1) 10% copay for submission of claim with in this days, is there any clause in irda? If the please send me in mail.

2) 3420 rupees deducted as eeg. Glucometer report is not furnished. All document i have send by hard copy to reference address.
It is your responsibility to search and find out the paper and reimbursement the claim.

3) 7260 rupees deducted as deducted proportionate deduction.
Explain how many way you have deducted by room rent capping?

4) 6000 rupees once you deducted as room cap in 1st point.
Another 3850 deducted as room cap.

5) all mrd document i have send by courier to your reference address. Please find the hard copy of mrd record or mrd dept of amri hospital salt lake, kolkata.

6) the amount of ambulance bill and pre and post hospitalization medical test bill is not added with total amount till now.

Dear sir/madam,

I have inform you that the my police details below mention,

Insured name: vijay ramprasad jadhav
Customer name: vijay ramprasad jadhav
Policy no: 4080/ibhfcll/[protected]/00

This is inform you that the my police claim document receive 23rd oct-2017 your office and conformed by mail. But last 2 month have passed your receiving police claim document, till date police claim status you are not giving us satisfactory answers., since than you are telling people that there is under investigation. Every time you give some excuse, you gate time extent or extent.

For your information and necessary action

Thanks

Vijay jadhav
[protected] /[protected]