ICICI Lombard Complaints & Reviews

Dear all
Greeting of the day!!!

We are sorry to say that we are not satisfied with the service of lombard insurance company. Our concern is not for claim our concern regarding the information which was shared with us at the time of selling, mail exchanged with us and the information is available on we page are entirely differ. We are really feel that we are big fool
So we trust on the words of the lombard representative, when we buy the policy it was informed to us that the path facility will provide near by house. No a grade hospital or b grade hospital. You can check in web page that no where mentioned a or b grade for pathology. Please refer the mail of dharmavaram siddiq (Customer relationship manager) he informed to us the in a grade hospital such facility is not available.

Last year we did not use the complementary coupon this year we want to use so we approached to lombard representative, when they ask the are, we suggest the hospital nearby house in which the pathology facility is available.

They informed to us in writing that in a grade hospital they will not provide. Dear sir/ mamdm, our question is that why not informed to us earlier that we will not provide the facility in b grade hospital. We have all the mail exchanged and recording conversation which can prove that how the insurance company make a fool the common man.
Sir, we are sorry to say that please change your slogan of icici lombard "vada nibhaya" false commitment fulfill.

For example: if we buy some product from market and some items are free with the product, the same time we can judge the free item quality before purchasing and after that this is solely buyer discretion that he want to buy or not, but here is different story, at the time of selling no where is mentioned. A grade or b grade, when we buy then informed that a or b. If we ask the claim, then say simply refund the premium amount, why only premium amount, why not interest on said amount, why the compensation for mental harassment. Because there is no value of the common person. If we say something they simply say we refund the premium amount. Is this enough for us? We dont want to cancelled or refund the amount we want the fair business ethics or commitment not false.

Further, i have not purchase the policy for surrender or refund but such type of non committeemen is not acceptable to us, how we trust on your words, our experience with your representative is very horrible some example are:

1. Some days ago i require to use the policy, my spouse has face the minor crack to toe, i call the representative (Ms jarin @ 4-5 pm), is this cover in medical insurance? She simply state that no., neither she suggest me that sir amount can be reimbursed on submission of the bills as per policy terms.

2 in same day in the night again i have make a call then representative suggest me that sir this amount can be reimbursed to u.
Now which statement is correct. You have also the recording of the conversation, we have also the same.
Please tell me which statement is correct.

3 other example:- last two or three days back when i ask to the representative that i want to use the complementary coupon,, she told me that on sunday or public holiday it is not possible.
Why this is not communicate to us when we buy this product. We are salaried person and we have the off on sunday or in public holiday.

Sir, we have really fade up with discuses with your representative. They are always ready with half information.

Finally, if the company want to refund the amount of the following policy we are ready for the same but please refund including our last year premium + menatl harassment which we face in last some days,

The ploicy details:-

4128i/ihpr/[protected]/00/000 (Old policy no. This has renewal this year)
4128i/ihpr/[protected]/00/000 (Old policy no. This has renewal this year)

We are looking forward the fair judgment from your ends

Thx & rgds
Pankaj kumar

Mera loan indiabulls se huya our apki company ne policy ki mane indiabulls ka loan bar diya hai mane policy cancel ki request 3month se di hui hai mujhe baar baar document mangva kar pareshan kiya hua haiai bahut jyada haresstment mei hu mujhe payment ki jaroorat hai mobile no. [protected]. Hlapkar00329520 loan account no. Sir please jaldi se payment karva do

A health policy was renewed on 4th feb 2018. The payment for the one year renewal was made on that date and my card account was debited for policy through their online payment portal.

As on date of writing (26 feb 2018). I have neither received the electronic copy of the renewed policy nor the hard copy.

Since the date of renewal, i have spoken to 6 different customer service agents on their toll free number 18002666. With each of them promising a resolution within 24-48 hours. A resolution seems like a mirage.

Prior to the renewal, the agent mr daniel or michael would call me every other day, to seek early renewal and also sell their two year policy. I had categorically refused to accept the two year renewal. Despite this, he sent me two proposal, a 1 year and another for 2 year renewal. I had only selected the 1 year policy and paid it online through their payment gateway.

I would like icici lombard to either, resolve this issue, or alternatively refund the money paid to them, so i can obtain health insurance from other insurers.

Finally, i would like to advice customers, current and potential, that the service level and agent attitude and commitment is "pathetic" they don't live up to the commitment they make. So please exercise caution before you buy!

Many thanks for your attention

Dear sir,
Good evening.
This is aslam basha k from chennai. As i joined, one year health insurance policy in icici lombard from the date of 18/03/17 to 17/03/18. When i joined before, i received a call from a lady person miss. Nivedha ph: [protected]. Told me that, “we are calling from icici regarding health policy”. It will be refundable after one year when your loan will be completed. If you r using credit card means we will convert to emi option also. Then i agree to join in this policy. Today i called that above contact no, someone picked the call and told me that “there is no refundable option in this policy. She (Nivedha) also not working now. She told lie to joined in this policy. Ask to customer care we are not responsible for this.”
So now tell me, what i have to do??? I need my money. Still 21 days remaining to complete my policy period.
Policy no : 4128i/hp/[protected]/00/000
Agent name: icici bank pp telesales chennai
Agent code: 2470377
Agent no: [protected]
Total amount :rs.6237

Hi,

This is to bring to your notice that, my experience with your company has been disappointing. I had to make multiple calls and send reminder mails to address the issue but still due to the laid back attitude of the staff the issue is still not resolved. I recently spoke to one ms pooja and asha who put me on hold for almost 5 minutes and disconnected the call. I have never experienced such low quality of service with any other service provider. With this kind of attitude from the staffs i would never ever recommend this company to anyone. There is absolutely zero follow up and ownership. I had paid the requested amount and still the name transfer has not happened and no one is bothered to inform you the same. I will be reporting this on customer complaint forums and also on other social sites.

Service request number[protected]
Policy number : 3005/99720685/02/000
Policy start date: 2/24/2017 12:00:00 am
Policy end date: 2/23/2018 12:00:00 am

Regards,
Dr naveen

I have send this mail to icici lombard for my renewed policy papers i got a call from icici lombard that our health policy is not renewed.
My policy no is 4128 i/hppr/84949383/01/000 on name of mr. Rajesh bhartiya. I have paid rs 44153/- to renew my policy on 21/11/2017 by credit card for two years policy from rbl bank credit card transaction id mt173260041000010026238. Since from one month i am following with icici lombard for the renewed policy but they are not providing any solution.

I went for car insurance with icici lombard on last saturday (17/02/2018). I were told that i can make the payment online and as soon as i make my payment i will get my policy in mail. The agent was on call with me while i made the payment and once payment got successful i got redirected to icici lombard page showing transaction status null. But i checked with my bank, it showed payment successful to merchant. And the agent who was on call that time blabbered this and that and he said he will take a complaint. Its been threee days i made payment, they are holding my money and not taking further action. I mailed them and i called their customer care centre telling either release my money or policy. But everytime i get different service advisor and they ask me to explain the problem and i dictate like a rhyme everytime. They are holding my money and dint offer the service for which the money was paid for.

Today two do things happen one is very one knows.what should I call this /corruption/ scam/service/business/ like Punjab National Bank and second big thing I will tell today morning one @ICICILombard person call me and saying that you already took credit card so you should take somewhat like cardless insurance. I told I don't need and he was very angry at me and talking like he was my boss and I was a slave to @ICICILombard person if you not needed It’s is not a matter but you should pay insurance bill in EMI option or full amount it will be debited and again I told to him I don't need but he saying simply I just shipping your card and you will get a credit card bill you should pay 9k I can't understand the system and I hear that if we take a loan and we not paying in time they will warn us with using third party people and but now if we are not interested to take insurance also they are shouting on us/me he spoke like anything and is this is a new mandatory rule for who ever take credit card they suppose to have health insurance. They also deduct the amount from credit card and force me to pay monthly EMI and the problem with banking systems or government finally they will take any action on employee or customers? Call from +[protected] at 12:32 15/02/2018

I have taken 5 year secur mind policy on jan 2016. Now i would like to cancel the policy for some personal reasons and kindly reimburse my paid amount after applicable charges.

Awaiting for response.

Email i'd: [protected]@gmail.com

Policy no: 4065/sm/[protected]/00/000

Make the policy to be cancel as soon as possible.

Thanks in advance.

They force me to say yes telling me it is compulsory and mandetery as per new rule who ever take credit card they suppose to have health insurance. They also deduct 23796 amount from my credit card and force me to pay monthly emi. When today i discuss with goa branch they said no such compultion and said to complain.
Mumbai branch on 30/1/2018 they deduct from my credit card

Policy number :4128i/ihpr/[protected]/02/000
Name :a k jain
Al no :[protected]
My father, mr. A k jain, was rushed to emergency on 26/1/18 at max hospital, sector 19, noida. He was diagnosed with acute severe headache. We did not intend to admit him but the hospital insisted that we should get him admitted as they would need to run several tests including mri & ct scan as this matter could be serious as it is related to head & might be related to brain we got him admitted to a single room & applied for cashless claim under above mentioned policy number of icici lombard. They rejected our claim stating that icici lombard has signed an mou with max hospital that cashless claims would be process for twin sharing room categories & below. Then we got mr. A k jain shifted to a double room from a single room because of the information icici withheld from us. We were not intimated about this while taking the policy or afterwards we have already declared hypertension in mr. A k jain's policy. We furnished icici lombard with all the relevant documents for the purpose of getting the claim. He was diagnosed with diabetes last year for which we even furnished them with a prescription from last year which. Icici still rejected our claim stating that they needed history of his diabetes & hyperlipidemia. We gave a signed & stamped letter from max hospital that he no history of hyperlipidemia & he is having diabetes for last one year. Icici lombard regarded this document as irrelevant they made us wait from 12 am - 6pm on 28/1/18 for the purpose of processing the claim, which they rejected in the end. They traumatized the patient by continuously calling him. They traumatized me by making useless remarks for the purpose of rejecting the claim. I must have called them atleast 10 times on 28/1/18 to know the progress, continuous argument with their staff gave me a severe headache because of which i got really unwell.

Hi team,

This is regarding my travel insurance claim for the claim id: in[protected] with icici lombard. Inspite of submitting all the required documents i don't see any progress in the claims.

I had traveled to bali and there was a delay in my return journey due to the volcanic eruption. I have submitted all the required documents and the expenses list for processing the same.

Request your assistance...

Icicilombard.com

Dear customer,

Greetings of the day!

Thank you for writing to icici lombard general insurance company ltd. This auto-acknowledgement confirms the receipt of your query.

Our customer service desk has already tagged your request for follow-up and will reach-out to you within the next 24 to 36 hours.

To enable us to service you faster and more efficiently, we request you to keep the mail subject line unchanged for all further correspondence with us by e-mail.

In case you have contacted us earlier regarding the same query, kindly provide us the interaction-id of the communication. This will enable us to process your request faster. Also if in your previous communication to us you have missed stating any of the following details, please do share the same.

Policy / cover-note number
Payment details
Claim no.

Kindly reiterate your contact number and communication address to facilitate our future correspondence with you.
Contact number
Address

To ensure that you receive our e-mails, kindly add [protected]@icicilombard.com to your address book.

If you need immediate assistance then please call 18002666

Look forward to addressing your query at the earliest.

Warm regards

Customer service desk

Icici lombard gic ltd.
Nibhayevade. Jpg
Registered office: icici lombard house, 414, veer savarkar marg, near siddivinayak temple, prabhadevi, mumbai - 400 025
Mailing address: icici lombard general insurance company ltd.402/b, interface bldg. No.11, link rd. Malad (W), mumbai-400064.

Icici lombard general insurance company limited. Trade logo displayed above belongs to icici bank ltd. And northbridge
Financial corporationand is used by icic lombard gic ltd. Under license. Irda reg no. 115. Toll free no. 1800 2666.
Fax no. [protected]. Cin. U67200mh2000plc129408. Website : www.icicilombard.com.
Email : [protected]@icicilombard.com

From: kalpesh. [protected]@gmail.com
Sent: jan 24 2018 6:46pm
To : [protected]@icicibank.com
Cc :
Subject :re: this is fraud transaction

Sir/madam,
I have not purchased any policy from icici lombard. This is a fraud transaction on my card.
This transaction is invalid. This is fraud. I don't think that icici lombard is multinational. It's just trying to pitch me policy forcibly esp when i have not done any purchase. This is the second time lombard has done debit for purchase of a product which i haven't ordered @ all. Lombard is not supposed to hack my card. I have not done any purchase, how can you deduct the amount from my credit card without intimating me.
I can definitely approach the consumer court for this fraud n will definitely do it now..

On jan 24, 2018 6:07 pm, wrote:


Dear customer,

Thank you for using icici bank credit card.

Your icici bank credit card xxxx1008 has been used for a transaction of inr 16, 883.00 at icici lombard health -\ (January 24, 2018; 18:06:10 hrs.). Available credit balance on your card is rs. 24, 450.69 and total credit limit is rs. 51, 000.00.

If you have not authorised this transaction, please call our 24 hour customer care at 33667777 for the below mentioned cities, for other cities please click here www.icicibank.com.

Few days back i called up to share the information of my mothers's demise and i wanted the policy to get cancel. The call was taken over by priya she informed me that i need to send my mother's death certificate along with a cancel cheque to receive the cancellation amount as the policy was purchase for 2 years. I agree that due to her illness we used the policy from july 2017 till nov 2017 but i fail to understand that if i have paid in advance for july 2018 till july 2019 and i am asking to cancel am i not eligible to receive the cancellation amount (25% which was informed to my by priya on the fisrt call) i am sure you guys will have recording and you can listen to the same.

I received a call yesterday informing that i will get no amount and let the policy get lapsed because i have used the policy. But still my logic remains the same that i have paid for 2 years and if i have used for 1 year still my next year is pending and even the date has not even approached yet so why will i not get the amount.

I called up yesterday and agent name elias took the call, who was so poor and rude - which made me write an email rather then calling the service number again. As the customer care was extremely poor and helpless.

I would suggest who so ever will take the escalation please listen to the 3 calls and then only revert me back.

Dear officer
I have purchased your car insurance and your employee communicated me if you purchase this policy you will get car device tracker free of cost with in 15 day. But not received car device tracker last 22 day. Kindly sort out problem immidetaly. Otherwise i will complain to consumer forum.
My car registration no up20 am 9158
.

Thanks ®ards

Pushpender chaudhary
[protected]

Dear icici team

I have taken the policy to secrure my personal loan lphwr[protected]. I have closed my personal loan on 30.12.2017. But still you have not cancelled the policy 4080/ibank/[protected]/00/000. Iam struggling from last one week. Nobody is ready to listen from icici. Request you cancel the policy & reimburse the amount.

Regards
Sanjeev
[protected]

Date of incident : 16.01.2018
Client number : [protected] (Vishnuvardhan reddy)
Full description of the incident : mr. Vishnuvardhan reddy forced to activate the insurance and later on when i said to activate they said we will add for your wife also and he said we will create duplicate icici bank account and he said he will be giving credit card also but not yet we got any documents, and he said i'm manager over here i will do what ever you want from me.
I just want to cancel this insurance and make sure you will make my payment refund as soon as possible.

Register number : [protected]
Account number :[protected]
Email : [protected]@gmail.com

Dear Sir/Madam,

I have sent multiple reminders to "[protected]@icicilombard.com" but there is not a single response from ICICI Lombard end.

This i have sent for the unnecessary two insurance policy attached with my home loan amount due to which approx Rs. 150000 added to my loan value

I understand that as per the terms and conditions of the policy contract, I can avail freelook cancellation of within 15 days of the receipt of the policy contract . So, I want to submit my documents which was received on 8-Jan-2018 to my home address.

Can we escalate the case so ICICI Lombard atleast respond to customer queries or complaints ?

Sincerely,
Kunwar Rawat

With reference to to my policy number 4129/[protected]/00/000, i have applied fro travel claim due to cancellation of my flights due to volcanic eruption in bali. I bought this insurance way before the news of volcanic eruption. I have taken the confirmation from there team that they will cover the volcanic eruption. Now after submitting all the papers they are saying that claim cannot be processed because they do not cover volcanic eruption they only cover earthquake, storm, terrorist activity, cyclone, flood etc, they are just playing with words. Worst csutomer service ever. They knew from the first day that we are applying for claim arising due to volcanic eruption however they took good 30 days to mail back that they cannot process the same because they do not cover this. They are just looting the customers with wrong commitments. I already have 6 policies from icici lombard, i am going to cancell all, you never know when they can ditch you again. Will never recommed anyone. Worst service..

Respected forum,

I wanted to inform you that we have taken a insurance cover for icici lombard from lats 12 years with insurance charge of 50, 000 per year for my parents and in 12 years we have just claimed twice for medical treatment. Now my mother was hospitalized for psychiatric treatment and bill of hospital for 5 days was 54, 000 and we got a initial approval of 10, 000 and when we where taking the discharge the insurance company rejected the claim and told not an single amount will be paid as per clause.

My question is why did they provide the initial approval without mentioning that the bill may get rejected.

We have been taking the insurance cover from last 12 years and have paid 7 lack to icici for cover and cant they cover the hospitalization bill for 80, 000 approx.

They should have rejected the claim at first time itself but they said initial approval is done and now nothing has approved so we have paid the bill personally.

This a loss to us in spite of paying yearly insurance and it has caused us a lot of inconvenience who is responsible for this we who pay the insurance timely?