ICICI Lombard Complaints & Reviews

Recently i brought the home loan from pnb and i am completely new to the home loan and its insurance.in the name of loan insurance for loan amount of 23 lakh icici lombard charged me 90k. When i came to know the amount 14k is towards the loan insurance and rest all are for the other insurances which are no more related or linked to home loan here n completely unaware of them. Both icici and pnb representatives together fooled me and when i asked same to both both the guys now helping me with proper answers and i need the full n complete refund of amount other than loan insurance.

Dear sir,
Ref: service request intimation : interaction id[protected]

I had requested for ncb deserving letter which is approved at your end, but i have still not received the letter.
Called your customer help line multiple times since 28 december, 2018 to request for the same but without any help.

I have been your customer for ages but never seen such kind of intolerant attitude towards your...

Dear sir,
Ref: service request intimation : interaction id[protected]

I had requested for ncb deserving letter which is approved at your end, but i have still not received the letter.
Called your customer help line multiple times since 28 december, 2018 to request for the same but without any help.

I have been your customer for ages but never seen such kind of intolerant attitude towards your customer.
My policy in due for renewal and because of icici lombard service request team, i would loose my benefits.
Please try to help customer or you would end up loosing long time customers.
Please try to help customers rather than creating issues for them, they pay to you.

My bike alloy got cracked due to pothole on highway and the surveyor told me my bike had no scratch evidence of the accident. So after it got cracked i some how manage to control the bike which was running @ 70-80 KMPH. They are telling me its not an accident. Please tell me what it is then... Don`t ever buy insurance from ICICI guys. This happened on the highway of Vadgaon. its been two week and bike still is on the showroom which is waste of my time and money. Please checkout the photo i have attached. Fork were bent slightly and rear alloy is also bent. So the whole repair of my bike is 15K. So what is the use here to pay ICICI guy for these insurance.The policy cover 0 depreciation for one year then 4 year of third party coverage. For one year also they cannot bear my claim and i have bought the policy from then for 12K. I felt being cheated here...

We are facing harassment while taking a Motor claim from ICICI Lombard. Claim is rejected in full being a comprehensive package and there is no response from ICICI Lomabard on same.

Surveyor is not giving any proper justifications for same.

Polic number - 3001/[protected]/01/000

1) Mahindra XUV car was hit by the water tanker in the standing condition at Electronic city, Bangalore. Left side of the front bumper and left side doors were smashed by the tanker on 14th Dec 2018
2) A claim was registered over the ICICI customer care on 17th Dec 2018.
A3) ll the details and documents along with car were submitted to Shireesh Auto, Hosur Road, Bangalore on 24th Dec 2018 for survey
4) Surveyor Srikanth calls us on same day that full claim will not be possible for front bumper painting as there were previous scratches in car (Srikanth email - srikanth.[protected]@icicilombard.com, Mobile - +[protected]. Also as per the Shireesh body shop manager - Mr. Sharan the surveyor cancelled the door repair claim.
5) There was no proper justification given by the surveyor for partial and full claim rejections whereas the policy is Comprehensive and gives 100% coverage.
6) Even after repeated calls with surveyor and mail exchange there was no proper justification given. He just send us the previous photos and began arguing over those scratches. (25-27 Dec 2018)
7) After multiple followups to Srikanth; he came with a discount and bargained that we need to shell 1000 rupees only for the repair but door side damage was not approved and was in rejected state.
8) When I called him again for door claim on 31st Dec at 5:45 PM; he was busy in new year party and did not answered properly.
9) No call from him after that.

Need a full claim for the car

Godhra icici lombart general insurance office branch do not cooperate with customer and also his surveyor dont listen to customer and also manipulating to customer regarding to policy or claim process. I request you to please take an action to icici lombart general insurance surveyor mr hiren patel and office staff to cooperate to customer with a proper manners and behavior

I'm a serving officer in armed forces . I purchased my Harley Davidson bike 750 street from Chennai and ICICI Lombard issurance through showroom agent itself. After subsequent two years with ICICI Lombard I claimed no insurance. The showroom then got closed on the third year and no body responded to my renewal for third year stating the shutdown of Chennai branch Harley Davidson . I approached ICICI Lombard through customer care which refused to provide me 0 depth insurance stating it can only be done at showroom.
This created a lapse of a month . I then approached Mumbai headquarter stating my grievances where the branch manager organised a survey visit to renew my insurance. After the survey I got 0 depth insurance from ICICI lombard through Harley Davidson jaipur showroom itself .

Now while travelling from jodhpur to Delhi I met with an accident .I approached Delhi Harley Davidson for accident claim.

The ICICI Lombard agent has refused to approve my claim stating that few damages might be during days of the lapse of the policy without himself seeing the inspection report or pictures on the same day.

On enquiring how he has come to the conclusion. He is saying that the inspection report of my third ICICI 0 depth insurance pictures shows indication of some damages which were not brought out at any point at the time of inspection or in my policy.

He also misbehaved and repeatedly said " aapko joh baat krni hai mere boss se Karo, mere pass time nahi and don't call me. "

He refused to share inspection pictures when asked and delayed it. I still haven't received any pictures . Now he is changing statements that some of the damages might have occurred in the accident.

I feel harrassed by the flaws of your department and not acknowledging your lapses on time.

I have been a customer of ICICI Lombard since purchase of my bike.

Kindly look into this matter at appropriate level where a government officer is being mistreated even after paying my dues on time.

Chennai Harley Davidson ICICI Lombard agency has already accepted their lapse by stating they lost the database of customers after the showroom was closed.

Respected sir
Icici lombard executive forcely give me a policy and when i send cancellation request he misguided me and now i don't get any policy document yet but he deduct money from my credit card please lodge my complaint against icici lombard executive of icici lombard threatened me that the policy is mandatory and i[censored] don't coprate us i will deduct the 28000 money from ur credit card he already knows about my credit card numbers expire date of my credit card and when he tell me this from other mobile numbers i am only the way to accept this policy after all i mentally hrashed so i beg to say that plz help me immediately and take necessary action against icici lombard
Thanks and regards
Gopal singh gurjar

Hello, i met with an accident on the 14th of december and asked for the claim with icici lombard insurance but the agent is not coming for the survey and saying that will come tomorrow since past 4 days. I urgently need my bike to be repaired as i have to travel by bike and it's not in working condition as of now. The service center has denied to repair until the survey is done as i wish to claim the insurance. Kindly check and do the needful. I don't know how will you recognize my identity but please do it fast. It's an official complaint.

I purchased the above said vehicle on 24 oct. 2018 from dd motors, mayapuri, new delhi. The vehicle was given for repair for minor to dd motors on 30/11/2018. The said vehicle covered under '0' dip insurance through icici lombard vide insurance policy no. 3001/mi[protected]/00/000 dated 24/10/2018. Dd motors representative informed that icici surveyor conducted survey for vehicle and has only approved the change of front (One side) head light and not approved the denting / scratches came on the left side of the door as the same is rusty. The above facts intimated to the company through mail dated 7/12/2018. Company intimated that we will process your request for claim status under reference no. [protected] and our endeavor will be to address it at the earliest but till date no reply has been given by the company. Now, i have paid charges rs.8008/- for non approved repair work. Whereas the vehicle came under 0 dep. Insurance how to charges for repair work.

Sir,
Ihave already requested for my icicil policy on 20.11.2018 ref no [protected] and they accepted my requestand i have received a conformation sms from icicil and will refund the amount of rs 25676/- but the refund amount is not received so far, again one sms received from icicil today on 20.12.2018 my policy is not cancelled i request to again you kindly cancelled my policy no 4005/[protected]/00/000 if not cancelled my policy, i will surrender my amex card and complaint to consumer court

Sir, i purchased a card from amex and they made to purchase a health insurance policy of icicil and deducted sum of rs 25676 on 20.11.2018 from my credit card, the same day [20.11.2018] i have requested to cancell the policy, they accepted my request and i received a cancellation message from icicl by the amount of rs 25676 not received so far polcy no 4005/m/amex/[protected]/00/000

Renewal is not completed form icici portal.
I have taken a car insurance policy from icici lombard, which is not properly renewed.
Policy expired in june 2018, i have got issues following issues
1. While doing the payments or
2. Link was not opening
3. Showing page not found error
4. Blank page is shown.
Similar issues made me not able to complete the renewal.

Now they come up and tell me i cant renew the policy grace period is over and i have to take new fresh policy...
Agents called to me for reminding my about my payments i told i would like to do but issues with links they didn't respond on time. Later i called to them same old story is played for me., cn you please let me know any way to renewal my policy.

Sir, my insurance claim mot07665854 is pending since one year. Sir please look in matter. Car had got major accident with death of 4 people, and one injured.
Claim was filed in purnia disctrict icici lombard office.
The concerned people (Munna kumar phone no - [protected]) is not responding on phone calls. Priviosly i was also filed acomplait at this site regarding the same issue, at that time higher authority of lombard company gave time limit to him to resolved the issues, but nothing happened till now. Now munna kumar had blocked my number, i can't call him. They not even recieve our calls. This person's attitude is very bad he is not bearing enough quality or manner to work within icici lombard company. Every time he demands the same documents, which i have given him priviosly multiple times. He is very irresponsible person. I don't know may be he wants some money from my side to proceed the work. Please pay some attention to your employees.

Plz look in mot07665854. All information is within it.

Hi,

I have taken health insurance policy for me and my wife from icici lombard health insurance on may 2016. My wife recently suffered from severe back pain which was diagnosed as spine disc desiccation and nerve root compression (Pivd) on 17th september 2018 followed by an mri on 02nd october 2018. My wife has undergone with a daycare surgery which i claimed to the insurance team.

Now claim team has rejected the claim stating "non-disclosure of spine disc desiccation and nerve root compression (Pivd) since april 2061". But this is not true as the disease is just diagnosed on above-mentioned dates and their reason is not valid.

Icici lombard team is not listening to my complaint and i want to register a case against icici lombard team for not giving the policy benefits to the consumer.

Policy number :4128i/ihpr/[protected]/02/000
Claim number :[protected]
Patient name : shivani malik

Regards,
Vipin malik

Dear sir,
1. My claim bills received hyderabad branch on[protected] after i got it on mail, that mail have so and so policy no and your claim amount 3180 but total claim bill amount is 23180.
2. One more mail received on 04/012/18 your submit bills have no original bill, please submit bill before 7 days, otherwise your claim is closed.

I cal you toll free no i will explain some executive after agree the claims have all bills is their.

Still now i have not understand icici lombard have employee is how many times mistake. And bills is not check properly.

I want explain to me.

Dear sir,

This is a regrading
Delayed denial of authorisation of patient beeree al no[protected]
.
Sir, kindly consider this case and revert urgently for the responsibility of the payment either from the insurance company or from patient from your end. As this is a matter of trust

. Kindly share some contact of person who is looking into this matter as no one is responding for same.

Dear sir/madam,
I am employee in icici bank i want to cancel my group health insurance so please guide me to cancel it... I am trying to de enroll my gurdian to cancel but it is not showing -/+ option so please help me cancel it. I am following the path but i cant able to deenroll it so kindly help me to resolve the problem. I am not interested in that so please help me and reinburse the amount...

My car got damaged when parked outside house by a dog. Icici lombard didnot approve my claim stating it's my negligence to park car outside house. Not everyone will have a house with covered parking. I have shifted my house after this incident and explained the same to that person. He said "you can go and do accident 100 times i can approve" but can't approve this.

This incident happened accidentally and i have taken precaution by shifting my house itself. After explaining this and repeated follow ups for 10 days, he just approved 50% of the claim amount. The total expense was 14, 000. I ended up paying 8000.
When i have a bumper to bumper insurance cover, how can insurance company reject my claim or approve only partial amount?

My mail i'd : [protected]@gmail.com

Please let me know if you can help me get the claim amount that i have paid. (Rs.8200)

I am a credit card holder of ICICI . As I have a long association with ICICI card I decided to take accidental policy and Health insurance policy of ICICI LOMBARD.But I regret I have been cheated by the staff of ICICI LOMBARD Mumbai Office they now and then give a call and pressure to buy products. As I owe a good clientage with credit card division so I believed them and have issued my (5) five accidental policies. The agent code (ID)(AQ):2470377, contacts no. [protected]. All five policies are sold by the same agent, who is the person not known to me. I request my money with deduction should be reverted as it is forced cheating.

Kindly find details in photos