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ICICI Lombard Complaints & Reviews

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Updated: Oct 5, 2026
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ICICI Lombard reviews & complaints page 17

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V
vipulpatil44
from Pune, Maharashtra
Apr 17, 2019
Resolved
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Dear sir/madam,

I have very serious complaint for icici lombard. One of icici lombard executive called me for a health insurance policy and convinced me to purchase the policy with some fake assurance.
He asked me to pay immediately with credit card. However after a day, i realized that the policy is useless. So i called icici lombard executive and told him to cancel the policy. He was okay to cancel the policy at that time. He said cancellation request is in progress now. You dont worry about that you will get full refund after march ending. I have all recordings with me.
After some days i contacted icici lombard customer care they told me that they didn't get any request to cancel the policy earlier and now i have to pay a huge amount rs.6500+.00 (25%) amount towards cancellation charges. I called customer care on the second day to cancel the policy which they processed to cancel.

I have called to lombard executive many times, but the team is just placing the ball in other's court. Please do the needful to get my entire refund and get policy cancelled immediately.

Policy no:4128i/ihp/[protected]/00/000

Please help me in cancelling this policy and return the deducted amount.
May 18, 2019
Complaint marked as Resolved 
ICICI Lombard customer support has been notified about the posted complaint.
Verified Support
Apr 17, 2019
ICICI Lombard Customer Care's response
Dear Vipul,

Apologies for the unpleasant experience. We have made a note of the details and will get back to you with an update.

Regards,
ICICI Lombard General Insurance
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    Naresh Radha
    from Mumbai, Maharashtra
    Apr 16, 2019
    Resolved
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    Resolved

    Please don't blame, i not received anymore calls. All mobile numbers will be reachable, if its not reachable, why can't you message me or mail me? Don't put this as reason. This is too irritating reply.
    You're just here to blame not to solve the problems.
    Since there is an justice in my side and I've submitted all proofs why can't i claim?
    Contact me through mail if my mobile is not reachable, don't fool me please try to solve a problem.
    [protected]@gmail.com
    [protected]
    [protected]
    May 18, 2019
    Complaint marked as Resolved 
    ICICI Lombard customer support has been notified about the posted complaint.
    Verified Support
    Apr 17, 2019
    ICICI Lombard Customer Care's response
    Dear Naresh,

    Apologies for the unpleasant experience. We have made a note of the details and will get back to you with an update.

    Regards,
    ICICI Lombard General Insurance
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      V
      vinayshah1980
      Apr 8, 2019
      Resolved
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      Resolved

      Policy # 4129/21714571/00/000
      Claim # in[protected]

      I got urinary tract infection in june 2018 for which icici lombard is telling that i had urinary tract infection before june 2018 and creating false pre-existing condition.

      I was provided with forged reports from icici lombard to prove pre-existing condition. It's tough to fight for me at age of 70 with icici lombard. I am mainly talking with mr. Rakesh tomar from icici lombard and he is not providing any proof which suggest pre-existing condition. By hook or crook, icici lombard is trying to just prove i had pre-existing condition, which i never had.

      I never had any disease mentioned in my policy and also never diagnosed with uti ever before june 2018.

      Please help to resolve this matter soon.

      Any help here will be really helpful.

      Regards,
      Vinay shah
      May 9, 2019
      Complaint marked as Resolved 
      ICICI Lombard customer support has been notified about the posted complaint.
      Verified Support
      Apr 08, 2019
      ICICI Lombard Customer Care's response
      Dear Vinay,

      Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

      Regards,
      ICICI Lombard General Insurance
      Apr 10, 2019
      Updated by vinayshah1980
      Still, I am been provided with irrelavent proof.
      I am not been diagnosed with any of the disease mentioned in policy (which qualify for pre-existing condition) still you guys are showing a disease which I never had before.

      I am 70 years old and you guys providing bad proofs to not process my claim.

      I would really appreciate if I get proper help here.
      I have asked 4 times to your team to prove if I had any pre-existing condition disease listed in policy. And your team is ignoring that question and not answering the same.

      I know I never had any pre-existing condition and I would urge to pay the bills ASAP.
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        S
        SHARAD PANDYA
        from Bhopal, Madhya Pradesh
        Apr 7, 2019
        Resolved
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        Resolved

        Address: 9,RAVINDRA PATH, BARNAGAR, Ujjain, Madhya Pradesh, 456771

        Respected sir/madam

        I am sharad pandya inheritor of late shri ramchandra anandilal pandya (Died as on 25th sept 2018) complaining about not getting the complete benefit/claim of pradhanmantri fasal beema yojana instead of giving regular installments through bank of india, barnagar kcc acc - [protected] linked to sb acc - [protected].

        We hold our agriculture land in patwari halka number 28 village beed singavada and singavada of barnagar where every one had got the benefit of the same beema yojana as ₹31000 per hactare where we got only as per ₹8423 per hactare which sums up to ₹53941 instead of ₹204000.

        We have complained it on cm helpline number two times and got no results complaint numbers 7870097, 6877412.

        We hereby want to request you that kindly get us the benefit we deserve and kept deprived of for 8 months.

        We shall be obliged to you

        Thanking you

        Yours truly
        Sharad pandya
        Inheritor of
        Late shri ramchandra anandilal pandya
        May 29, 2019
        Complaint marked as Resolved 
        ICICI Lombard customer support has been notified about the posted complaint.
        Verified Support
        Apr 08, 2019
        ICICI Lombard Customer Care's response
        Dear Sharad,

        Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same.

        Regards,
        ICICI Lombard General Insurance
        Verified Support
        Apr 09, 2019
        ICICI Lombard Customer Care's response
        Dear Mr. Pandya,

        Thank you for contacting ICICI Lombard General Insurance Company Ltd.

        We request you to kindly share your contact details so that we can have a discussion related to your concern.

        Further, we understand that you have not received any intimation about your claim status. However, we have forwarded your details to our concern team and will get back to you by within April 15, 2019.

        In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

        We assure you best of our services.
        Apr 10, 2019
        Updated by SHARAD PANDYA
        Kindly add this pictures of bank statements of the same KCC account from which the regular installments of PMFBY had been deducted.

        Thanks

        Verified Support
        Apr 10, 2019
        ICICI Lombard Customer Care's response
        Dear Pandya,

        We write this with reference to your concern related to weather claim

        We request you to kindly share your contact number so that we can have a discussion related to your concern.

        Further, also request you to kindly confirm your state, season and the year in which the crops were damaged.

        We assure you best of our service.
        Apr 10, 2019
        Updated by SHARAD PANDYA
        Contact details Sharad Pandya
        [protected]
        Email
        [protected]@gmail.com

        Thanks
        Apr 10, 2019
        Updated by SHARAD PANDYA
        Crops damaged
        Village-Bid Singavada and Singawada (Patwari Halka number 28)
        Tehsil-Badnagar
        District-Ujjain
        State-Madhya Pradesh
        Crop-Kharif 2017(Soyabean)
        Verified Support
        Apr 16, 2019
        ICICI Lombard Customer Care's response
        Dear Mr. Pandya,

        We write this with reference to your below concern’s

        We have tried contacting you on your phone number 99******48. However, were unable to establish any contact. If you wish to call us back please contact on[protected].

        Further, we request you to kindly share your convenient time so that we can have a discussion related to your concern.

        We assure you best of our service.
        Apr 16, 2019
        Updated by SHARAD PANDYA
        I am unable to see your contact number.

        Kindly share it unprotected

        Thanks
        Verified Support
        Apr 16, 2019
        ICICI Lombard Customer Care's response
        Dear Mr. Pandya,

        We write this with reference to your below concern’s.

        As per our telephonic conversation held today, we would like to inform you that we have forwarded your details to our concern team and we will get back on the same by April 19, 2019.

        We appreciate your patience and look forward to serve you.
        Apr 16, 2019
        Updated by SHARAD PANDYA
        Thanks a lot
        Apr 22, 2019
        Updated by SHARAD PANDYA
        Kindly note the details given by the concerning bank
        Bank of India branch Barnagar

        Ref no. (Policy number)
        4147/[protected]/00/000

        Farmer id[protected]

        For KCC acc -[protected]
        Late shri Ramchandra Anandilal Pandya
        Vil.Bid Singawada
        Apr 22, 2019
        Updated by SHARAD PANDYA
        Message1

        Your claim intimation interaction ID [protected] is registered with ICICI Lombard for Season 2017 - 18. The loss assessment would be done within 10 days along with a government representative. Kindly refer the id for future transactions. Toll free No: [protected]. PMFBY Scheme T&C apply.
        Apr 22, 2019
        Updated by SHARAD PANDYA
        Message2

        Your claim intimation interaction ID [protected] is registered with ICICI Lombard for      Season 2017 - 18. The loss assessment        would be done within 10 days along with a government representative.  Kindly refer the id for future transactions. Toll free No: [protected].         PMFBY Scheme T&C apply.
        Apr 22, 2019
        Updated by SHARAD PANDYA
        Two above messages are the message I received from Icici Lombard only, while I notified your team of damage of crops on 9th october 2017.

        Both contain claim intemation ids.

        Thanks
        Verified Support
        Apr 26, 2019
        ICICI Lombard Customer Care's response
        Dear Mr. Pandya,

        We write this with reference to your below concern’s.

        As per our telephonic conversation held today, we would like to inform you that the claim amount of Rs. 53913.86 is paid to you as per the policy terms and condition.

        Please feel free to write back to us in case of any discrepancy towards the same.

        We assure you best of our service.
        Apr 26, 2019
        Updated by SHARAD PANDYA
        Dear Sir/Madam

        This was actually my complaint that we did not receive the claim we deserve.

        It lesser than the amount which actually must be paid.

        Kindly refer to the initial complaint I wrote, I mentioned this in that too.

        This is not satisfactory, Why we are paid less??

        Please specify the reason.

        Looking forward for your concern and justis to the issue.

        Thanks
        Contact details Sharad Pandya
        [protected]
        Email
        [protected]@gmail.com

        Thanks
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          शरद सुभाषचंद्र पंड्या
          from Noida, Uttar Pradesh
          Apr 7, 2019
          Resolved
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          Address: 2, Bid Sinha bada ,tehsil Barnagar Ujjain, Ujjain, Madhya Pradesh, 456771

          Respected sir/madam

          I am sharad pandya inheritor of late shri ramchandra anandilal pandya (Died as on 25th sept 2018) complaining about not getting the complete benefit of pradhanmantri fasal beema yojana instead of giving regular installments fy 2017-18through bank of india, barnagar kcc acc - [protected] linked to sb acc - [protected].

          We hold our agriculture land in patwari halka number 28 village beed singavada and singavada of barnagar where every one had got the benefit of the same beema yojana as ₹31000 per hactare where we got only as per ₹8423 per hactare which sums up to ₹53941 instead of ₹204000.

          We have complained it on cm helpline number two times and got no results complaint numbers 7870097, 6877412.

          We hereby want to request you that kindly get us the benefit we deserve and kept deprived of for 8 months.

          We shall be obliged to you

          Thanking you

          Yours truly
          Sharad pandya
          Inheritor of

          Late shri ramchandra anandilal pandya
          May 9, 2019
          Complaint marked as Resolved 
          ICICI Lombard customer support has been notified about the posted complaint.
          Verified Support
          Apr 08, 2019
          ICICI Lombard Customer Care's response
          Dear शरद,

          Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

          Regards,
          ICICI Lombard General Insurance
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            G
            Gurutejk
            from Bengaluru, Karnataka
            Apr 4, 2019
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            Https://consumercomplaintscourt.com/icici-car-insurance/

            I had raised about complaint 5 months back. Without giving any resolution complaint has been closed. I want a resolution for my complaint. Please help.

            Below is the previous complaint raised on 28 Nov 2018 which had been closed on 31 dec without any resolution.

            My car got damaged when parked outside house by a dog. Icici lombard didnot approve my claim stating it's my negligence to park car outside house. Not everyone will have a house with covered parking. I have shifted my house after this incident and explained the same to that person. He said "you can go and do accident 100 times i can approve" but can't approve this.

            This incident happened accidentally and i have taken precaution by shifting my house itself. After explaining this and repeated follow ups for 10 days, he just approved 50% of the claim amount. The total expense was 14, 000. I ended up paying 8000.
            When i have a bumper to bumper insurance cover, how can insurance company reject my claim or approve only partial amount?

            My mail i'd : [protected]@gmail.com

            Please let me know if you can help me get the claim amount that i have paid. (Rs.8200)
            ICICI Lombard customer support has been notified about the posted complaint.
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              N
              NAREN MECH radha
              from Mumbai, Maharashtra
              Apr 2, 2019
              Resolved
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              Resolved

              Address: 16,sivan kovil south car street,kokkirakulam,tirunelveli., Tirunelveli, Tamil Nadu, 627009

              Survey took in pratham honda, kanchipuram and details regarding that was attached in this mail for your confirmation and also this picture was shared by the surveyor. Surveyor is lieing, please investigate properly. The estimation amount was shared to the surveyor and this proof too submitted in this mail for your reference.
              * due to showroom (Pratham honda) closed, vehicle was shifted over to lingam honda. It was handed over to me at today (27th march 2019). This is the contact number ([protected]) for your confirmation, please confirm with this person at lingam honda showroom.
              * for your confirmation, attached the bill details please confirm with the showroom.
              * attached the conversation between the surveyor and insurance person mr rajkamal also attached.
              *no one is replying properly, they're trying to cheating me.
              I've a proof. I need a justice. Kindly support regarding this.
              May 10, 2019
              Complaint marked as Resolved 
              ICICI Lombard customer support has been notified about the posted complaint.
              Apr 02, 2019
              Updated by NAREN MECH radha
              Already raised a complaint, and contacted more than 10 customer care agents and requested and fighted towards your teams, but still no more ends. This is my last try, hereafter I'll be going on with law. Please consider this an priority
              Verified Support
              Apr 02, 2019
              ICICI Lombard Customer Care's response
              Dear Naren,

              Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

              Regards,
              ICICI Lombard General Insurance
              Verified Support
              Apr 03, 2019
              ICICI Lombard Customer Care's response
              Dear Mr. Singh,

              Thank you for contacting ICICI Lombard General Insurance Company Ltd.

              We have tried contacting you on your phone number 96******03 /87******31. However, were unable to establish any contact. If you wish to call us back please contact on[protected].

              Further, we request you to share your convenient date time in order to discuss about your concerns..

              We assure you best of our services.
              Verified Support
              Apr 09, 2019
              ICICI Lombard Customer Care's response
              Dear Mr. Singh,

              We write this with reference to your below concerns.

              We have tried contacting you on your phone number 96******03 /87******31. However, were unable to establish any contact. If you wish to call us back please contact on[protected].

              We have reviewed your claim with our senior claims officials and would like to inform you that despite of reminders you have not approached us regards to your claim.

              Hence we are unable to process your claim under Vehicle Not Reported.

              We assure you best of our services
              Please don't blame, i not received anymore calls. All mobile numbers will be reachable, if its not reachable, why can't you message me or mail me? Don't put this as reason. This is too irritating reply.
              You're just here to blame not to solve the problems.
              Since there is an justice in my side and I've submitted all proofs why can't i claim?
              Contact me through mail if my mobile is not reachable, don't fool me please try to solve a problem.
              [protected]@gmail.com
              [protected]
              [protected]
              Very much frustrated with this insurance, i need in money, what is the use of insurance, eventhough I've a insurance and I've submitted all proofs, survey has taken, bill is submitted, but claim was closed.

              WORST ICICI LOMBARD...

              HELP FOR ME TO CLAIM
              Why you peoples are saying ""not able to reach me???""

              I'm asking, I've submitted all proofs and all those things, then what else to enquire me??? Whether this is the way of procedure to torture the customer???For claiming and it's procedures and reclaiming itself, I've to follow and I've to work for it alone? You peoples will be just blaming and will says norms and rules. Right??? You're there to close the claim and close the case and such irrelevant activities, please understand, you're try to satisy the customer... you peoples don't know whats to do... whether ICICI LOMBARD is following this type of techniques to save money??? and just allow me to claim, mail me,
              ICICI Lombard Customer Care's response, Apr 19, 2019
              Verified Support
              Dear Mr. Singh,

              We write this with reference to your below concerns.

              We have tried contacting you on your phone number 73******90/87******31. However, were unable to establish any contact. If you wish to call us back please contact on 022-66877111.

              We have reviewed your claim with our senior claims officials and would like to inform you that despite of reminders you have not approached us regards to your claim.

              Hence we are unable to process your claim under Vehicle Not Reported.

              We assure you best of our services
              I've spoken WITH you regarding this concern, dear viewers please don't go on with ICICI LOMBARD, its fully a fraudulent company, the person spoken with me Sharma, is speaking very rudely, he's saying that """**** If you want to claim, raise a case***""" how dare these peoples are...**** very much frustrated with this ###, eventhough I've a justice on my side and proved all those things, these ### are fooling me. Justice has dead.
              Jutice is died because of ICICI LOMBARD,
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                S
                smamlekar
                Apr 1, 2019
                Resolved
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                Resolved

                Address: Sanquelim Goa, North Goa, Goa, 403505

                Dear sir,
                I called rajesh hedge icici lombard insurance agent and made insurance for my scooter.

                Next day he collected the insurance amount assuring to send policy tomorrow evening.

                Till today i haven't got the policy in my hand. He is not picking up the phone & when he answers he have nothing but another assurance.

                For your kind action.
                May 2, 2019
                Complaint marked as Resolved 
                ICICI Lombard customer support has been notified about the posted complaint.
                Verified Support
                Apr 01, 2019
                ICICI Lombard Customer Care's response
                Dear smamlekar,

                Apologies for the inconvenience caused. We have made a note of your concern. Kindly share your contact details for us to check this from our end.

                Regards,
                ICICI Lombard General Insurance
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                  Bharat bora
                  from Chennai, Tamil Nadu
                  Mar 28, 2019
                  Resolved
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                  Resolved

                  Address: Zoo road ghy, Kamrup Metropolitan, Assam, 781024

                  I have a commercial car till december 2018. I converted in to private car by december. My earlier insurance was on 9th september2019. I claimed refunded money of my earlier insurance as commercial, and took a new insurance as private car as agent guided me of icici lombard. It took almost 3months, still m not getting my refunded amount. Plz do the needful.
                  Contact no [protected] bharat bora
                  May 6, 2019
                  Complaint marked as Resolved 
                  ICICI Lombard customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 29, 2019
                  ICICI Lombard Customer Care's response
                  Dear Bharat,

                  Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

                  Regards,
                  ICICI Lombard General Insurance
                  Verified Support
                  Mar 29, 2019
                  ICICI Lombard Customer Care's response
                  Dear Mr. Bora,

                  Thank you for contacting ICICI Lombard General Insurance Company Ltd regarding your policy number 3**4/MI-0******5/*0/**0.

                  We sincerely apologizes for the inconvenience caused to you.

                  As per our telephonic conversation held dated March 29, 2019, on your mobile number [protected], we are working on your case and we shall respond to you in 4 working days which is dated April 4, 2019.

                  In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

                  We assure you best of our services.
                  Verified Support
                  Apr 05, 2019
                  ICICI Lombard Customer Care's response
                  Dear Mr. Bora,

                  Thank you for contacting ICICI Lombard General Insurance Company Ltd regarding your policy number 3**4/MI-0******5/*0/**0.

                  We sincerely apologizes for the inconvenience caused to you.

                  As per our telephonic conversation held dated April 5, 2019, on your mobile number [protected], we would like to inform you that your request for cancellation against the above policy is processed with the effective date as January 28, 2019, which is your first request date to us.

                  Further refund amount of Rs. 11, 807/- has been processed to the bimal auto agency. The credit shall reflect in 7 to 10 working days.

                  In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

                  We assure you best of our services.
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                    ramkbr
                    Mar 28, 2019
                    Resolved
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                    Resolved

                    Regards to the Premium amount for the Healty Policy 4128i/iH/[protected]/00/000

                    Last year the Premium amount I have paid was INR 7432.

                    But today, when I have tried to renew the Policy on the Link www.icicilombard.com, the amount it shows is INR 9547.

                    How can you increase the premium just like that? When I have taken the Insurance last year, I was not told that my Premium amount gets increased in the coming year.
                    May 3, 2019
                    Complaint marked as Resolved 
                    ICICI Lombard customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 29, 2019
                    ICICI Lombard Customer Care's response
                    Dear ramkbr,

                    We have noted your concern. We will check this from our end and get back to you on it.

                    Regards,
                    ICICI Lombard General Insurance
                    Verified Support
                    Mar 29, 2019
                    ICICI Lombard Customer Care's response
                    Dear Bala,

                    We write this with reference to your below-raised concern.

                    We tried contacting you today however we were not able to establish contact, as per your complaint blog we understand that you need clarification with regards to your renewal premium amount.

                    We are working on your concerns and we will revert you within maximum 4 working days.

                    Further, we would request you to help us with your convenient date and time for a call back to discuss your concern.

                    We assure you best of our services.
                    Verified Support
                    Apr 02, 2019
                    ICICI Lombard Customer Care's response
                    Dear Bala,

                    We write this with reference to your below-raised concern.

                    We tried contacting your today however we were unable to establish contact, we would like to inform you that your health policy expires dated April 9, 2019, and renewal premium amount for 1-year policy is Rs. 9547/- and 2 years is Rs.17184/- respectively.

                    Since the insured age slab has been changed from 26-35 years to 36-45 years hence there is an increased in premium amount.

                    Hope we have addressed your concern and look forward to serve you.
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                      P
                      pdag
                      from Delhi, Delhi
                      Mar 19, 2019
                      Resolved
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                      Resolved

                      Policy taken on 20.05.2009, continuous premium paid up to 2013.in 2014 on renewal company told that this plan has been withdraw according to new irda regulations 2013 and compelling to take a new plan which is costly more than 3 times without providing any extra ordinary benefits.
                      They have launched new plan on the basis of points of irda regulations those are beneficial to them without taking in to consideration of other points of same regulation in favour of consumers.
                      Apr 20, 2019
                      Complaint marked as Resolved 
                      ICICI Lombard customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 20, 2019
                      ICICI Lombard Customer Care's response
                      Dear pdag,

                      We have noted your concern. Kindly share your contact details for us to get in touch with you and assist you further.

                      Regards,
                      ICICI Lombard General Insurance.
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                        A
                        Mar 15, 2019
                        Resolved
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                        Resolved

                        Address: Shree automobiles delhi road rewari, Rewari, Haryana, Mi

                        I have taken a motor two vehicler policy from icici lamboard and it will expire in dec 2018 and i am going to taken new policy in march 2019 they are charge me extra rupees for policy and say that your policy will exipre and the extra premium is not mention in policy receipt. Agent code 9665972, agent mobile no [protected], agency name akhil taneja. My contact no is [protected].
                        Mar 23, 2019
                        Complaint marked as Resolved 
                        I got my refund after receiving call from agent and company. And thnku to consumer complaints.in and icici lamboard sagar and agent akhil for cooperating.
                        ICICI Lombard customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 15, 2019
                        ICICI Lombard Customer Care's response
                        Dear Aman,

                        We have noted your concern. We will check this from our end and get back to you on it.

                        Regards,
                        ICICI Lombard General Insurance
                        Verified Support
                        Mar 16, 2019
                        ICICI Lombard Customer Care's response
                        Dear Sir,

                        We write this with reference to your concerns raised.

                        We have tried contacting you on your mobile number [protected]. However, were unable to establish any contact. If you wish to call us back please contact on[protected] or reply us without changing the subject line. Also we request you to share us with your convenient date and time to enable us to assist you.

                        Further we request you to share us with your policy number, vehicle registration number as we are unable to trace the policy details basis the policy screen shot provided by you.

                        We assure you best of our services.
                        Mar 20, 2019
                        Updated by [email protected]
                        My references no.[protected]
                        Verified Support
                        Mar 22, 2019
                        ICICI Lombard Customer Care's response
                        Dear Mr. Kumar,

                        We write this with reference to your concerns raised.

                        At the outset, we regret the inconvenience caused to you.

                        As per our telephonic conversation, we would like to inform you that extra amount of Rs.149/- is being charged towards the inspection of the vehicle due to a break-in in the policy and you shall receive the refund of the same from the Dealer itself.

                        We request you to coordinate with our Relationship Manager Mr. Akhil Sharma – [protected] once you visit the Dealer and he shall assist you with the refund.

                        Further, we value your feedback, which will enable us to make our processes more robust and enhance customer satisfaction.

                        We trust we have been able to respond to your concerns to your satisfaction.

                        We assure you best of our services.
                        Mar 23, 2019
                        Updated by [email protected]
                        Thnku for cooperate i got my refund.
                        My references no.[protected]
                        Thnku for cooperate i received my refund.
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                          ckumar24
                          from Mumbai, Maharashtra
                          Mar 11, 2019
                          Resolved
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                          Resolved

                          Address: 248001

                          I had taken health policy during traveling to london last year on may month. I got admitted in hospital there due to facing problem to breath. After 2-3 days medical doctor told me the problem that is called hepatic cirrohsis. It was fixed after sometime and claimed the icici lombard for reimbursement, but you denied my claim amount and given multiple excuses. Can you pl look once as below details to continue our relation.
                          Customer: amarjeet ratra
                          Claim#in[protected]
                          Policy# 411010-[protected]
                          [protected]@[protected]
                          It would be really appreciable if you reimburse my claim amount.
                          Let me know if you need more information related to the same.
                          Apr 11, 2019
                          Complaint marked as Resolved 
                          ICICI Lombard customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 11, 2019
                          ICICI Lombard Customer Care's response
                          Dear ckumar24,

                          Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

                          Regards,
                          ICICI Lombard General Insurance
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                            A
                            akhila2019
                            Mar 6, 2019
                            Resolved
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                            Resolved

                            Hi,

                            I have taken a personal loan with with icici bank in aug 2016. They have deducted an amount of 8280rs from the disbursal amount towards an insurance policy which i was not told before. I am very upset that they have my taken money for some stupid fake insurance which i did not even know about. I honestly have no idea, what kind of insurance policy it is.

                            Since then i have been fighting with them and got a refund of 4700rs in july 2018 almost after 2 years. I am not happy with that and requested for a full refund through my emails. They informed that the balance 3560rs will be paid shortly but never did. They are not even responding to my emails. Please help

                            My loan account number — lpche[protected]
                            Loan amount — 500000
                            Apr 2, 2019
                            Complaint marked as Resolved 
                            Finally got the remaining amount
                            ICICI Lombard customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 07, 2019
                            ICICI Lombard Customer Care's response
                            Dear akhila2019,

                            Apologies for the inconvenience caused. We have made a note of your concern. Kindly share your contact details for us to check this from our end.

                            Regards,
                            ICICI Lombard General Insurance
                            Verified Support
                            Mar 23, 2019
                            ICICI Lombard Customer Care's response
                            Dear Ma’am,

                            We write this with reference to your concerns raised.

                            As per our telephonic conversation we would like to inform you that balance refund of Rs.3, 560/- towards cancellation of the policy number 4065/IBANK/[protected]/00/000 has been processed and you shall receive the same in another 7 working days.

                            We trust we have been able to respond to your concerns to your satisfaction.
                            Apr 02, 2019
                            Updated by akhila2019
                            Resolved finally.. thanks
                            Hi,

                            Please could you contact me through email.my mail id is 'akhila.anu.[protected]@gmail.com'
                            ICICI Lombard Customer Care's response, Mar 14, 2019
                            Verified Support
                            Dear AkhilaT,

                            Thank you for sharing the details. We will check this from our end and get back to you with an update.

                            Regards,
                            ICICI Lombard General Insurance
                            ICICI Lombard Customer Care's response, Mar 15, 2019
                            Verified Support
                            Dear Mr. Akhila,

                            We write this with reference to your concerns raised.

                            We have tried contacting you on your phone number 7200653757. However, were unable to establish any contact. If you wish to call us back please contact on 022-66877111 or reply us without changing the subject line. Also we request you to share us with your convenient date and time along with alternate contact number.

                            Further we wish to inform you that we are coordinating with our concern department towards balance refund of Rs.3, 560/- against cancellation of the policy number 4065/IBANK/120135710/00/000 and we shall revert to you within 4 working days.

                            We expect your cooperation and patience in the interim.

                            In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

                            We assure you best of our services.
                            I am being harreshed by your Executives for not providing actual details .They are misrepresent.please let me know who is responsible for risk of my car . Please inform status of my renewal policy
                            ICICI Lombard Customer Care's response, Apr 2, 2019
                            Verified Support
                            Dear Narender,

                            Apologies for the inconvenience caused. We have made a note of your concern. Kindly share your contact/policy details for us to check this from our end.

                            Regards,
                            ICICI Lombard General Insurance.
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                              M
                              MJ Manish jhurani
                              from Mumbai, Maharashtra
                              Feb 23, 2019
                              Resolved
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                              Resolved

                              Address: Mulund, Mumbai City, Maharashtra, 400081

                              Policy sold over the phone with false claims that this is an existing policy and about to get expired. Lot of calls for 2-3 days. As i had been travelling, i finally gave up and paid fro this policy. Once i received the policy, i cam to understand that i was duped. I applied for cancellation within 15 days. Icici lombard deducted over 60% and returned back the balance.

                              I have had several similar calls. Its a racket out there and icici is enjoying it

                              I have proofs and recording and i am approaching the ombudsman
                              Apr 11, 2019
                              Complaint marked as Resolved 
                              ICICI Lombard customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 23, 2019
                              ICICI Lombard Customer Care's response
                              Dear MJ Manish jhurani,

                              Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same.

                              Regards,
                              ICICI Lombard General Insurance
                              Verified Support
                              Feb 25, 2019
                              ICICI Lombard Customer Care's response
                              Dear Mr. Jhurani,

                              Thank you for contacting ICICI Lombard General Insurance Company Ltd regarding your policy number 4065/SM/[protected]/00/000.

                              As per our telephonic conversation held today on your mobile number [protected], we are working on your case and we shall respond to you in 4 working days which is dated March 1, 2019.

                              In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

                              We assure you best of our services.
                              Verified Support
                              Mar 11, 2019
                              ICICI Lombard Customer Care's response
                              Dear Mr. Jhurani,

                              Thank you for contacting ICICI Lombard General Insurance Company Ltd regarding your policy number 4065/SM/[protected]/00/000.

                              As per our telephonic conversation held today on your mobile number [protected] we wish to inform you that, we have forwarded your feedback to the senior management and the concerned team has been sensitized on the issue raised.

                              Further, we wish to inform you that, as requested the balance cancellation refund amount of Rs.5, 783/- against the above policy has been processed today and the same will be credited within 7 to 10 working days to your account.

                              We regret for the inconvenience caused to you and assure you best of our services.
                              Jun 17, 2019
                              Updated by MJ Manish jhurani
                              ONCE AGAIN FALSE CLAIMS. THERE WERE SEVERAL CALLS AND FOLLOW UPS FROM ICICI.
                              BUT THE REFUND AMOUNT IS YET TO BE RECEIVED
                              HENCE THE CLAIM OF COMPLAINT BEING CLOSED IS INACCURATE
                              I have renewed my car insurance policy from Miss Pushpa (emp code 1011965) via tele marketing call and she had given me offer to give a Telematric device. And its going around 1 month still I haven’t received it.
                              From last one month i am trying to contact her but I didn’t get any response.

                              Ashish vishwakarma
                              [protected]
                              ICICI Lombard Customer Care's response, Mar 5, 2019
                              Verified Support
                              Dear Ashish,

                              Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

                              Regards,
                              ICICI Lombard General Insurance
                              ICICI Lombard Customer Care's response, Mar 6, 2019
                              Verified Support
                              Dear Mr. Vishwakarma,

                              Thank you for contacting ICICI Lombard General Insurance Company Ltd.

                              We have tried contacting you on your phone number 9696638763. However, were unable to establish any contact. If you wish to call us back please contact on 022-66875678.

                              Further, we request you to kindly share your convenient time so that we can have a discussion on your concern.

                              In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

                              We assure you best of our services.
                              ICICI Lombard Customer Care's response, Mar 6, 2019
                              Verified Support
                              Dear Mr. Vishwakarma,

                              We write this with reference to your below concern.

                              As per our telephonic conversation held today, we understand that you have not received the telematric device.

                              Further, we have forwarded the same to our concern team and we will get back to you within 4 working days.

                              We assure you best of our service.
                              ICICI Lombard Customer Care's response, Mar 12, 2019
                              Verified Support
                              Dear Mr. Vishwakarma,

                              We write this with reference to your below concern.

                              We have tried contacting you on your phone number 9696638763. However, were unable to establish any contact. If you wish to call us back please contact on 022-66877111.

                              Further, we have reviewed your concern with our senior official and we have received the feedback that your device is active but the trips are not getting captured on the app, therefore the team is working on fixing the issues request you to kindly share your opine on the same.

                              We would like you to share your convenient time so that we can have a discussion on the same.

                              We assure you best of our service.
                              ICICI Lombard Customer Care's response, Mar 26, 2019
                              Verified Support
                              Dear Mr. Vishwakarma,

                              We write this with reference to your below concern.

                              We have tried contacting you on your phone number 9696638763. However, were unable to establish any contact. If you wish to call us back please contact on 022-66877111.

                              Further, we have reviewed your concern with our senior official and we have received the feedback that your device is active but the trips are not getting captured on the app, therefore the team is working on fixing the issues request you to kindly share your opine on the same.

                              We would like you to share your convenient time so that we can have a discussion on the same.

                              We assure you best of our service.
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                                M
                                Mehat sanjay
                                from Muzaffarnagar, Uttar Pradesh
                                Feb 18, 2019
                                Resolved
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                                Resolved

                                Address: Meerut, Uttar Pradesh, 250401

                                This has reference to your policy no. 3003/mm[protected]/00/b00 issued on dated 13/11/2018 in favor of pradeep engineering corporation for bmt vehicle no. Up15ct3272 that was accident on 15/01/2019. We complaint the same in your branch office at meerut & they issue a claim no. Mot08344290. We have submitted the all related documents at your branch office. Your office/surveyor approve the claim & allow to start the work to workshop through mail on 22/01/2019. The vehicle is ready from 04/02/19 in the workshop & submitted the bill at your branch office but your branch office /surveyor not giving a d. O. To workshop for deliver the vehicle and they saying your claim is rejected. Please do the needful earliest.
                                Regards,
                                Sanjay mehta
                                +91-[protected]
                                E-mail - [protected]@gmail.com
                                Apr 2, 2019
                                Complaint marked as Resolved 
                                ICICI Lombard customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 18, 2019
                                ICICI Lombard Customer Care's response
                                Dear Sanjay,

                                Apologies for the delay and the inconvenience caused. We have made a note of the details and will get back to with an update on the same.

                                Regards,
                                ICICI Lombard General Insurance
                                Verified Support
                                Feb 19, 2019
                                ICICI Lombard Customer Care's response
                                Dear Mr. Sanjay,

                                Thank you for contacting ICICI Lombard General Insurance Company Ltd regarding your claim number MOT08344290.

                                As per our telephonic conversation held today on your mobile no [protected], we are working on your case and we shall respond to you in 4 working days which is dated February 26, 2019.

                                In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

                                We assure you best of our services.
                                Verified Support
                                Feb 22, 2019
                                ICICI Lombard Customer Care's response
                                Dear Mr. Sanjay,

                                Thank you for contacting ICICI Lombard General Insurance Company Ltd regarding your claim number MOT08344290.

                                As per the telephonic conversation with us on your mobile number [protected] today we request you to provide the below requirement as per our letter dated February 1, 2019, to the claim team in order to assess the claim as per policy terms and conditions.

                                1. FITNESS

                                2. PLEASE PROVIDE FITNESS OF YOUR VEHICLE

                                Further, for any queries related to your claim, you can please get in touch with our claims official or feel free to contact us.

                                We assure you best of our services.
                                Mar 01, 2019
                                Updated by Mehat sanjay
                                Dear Sir,
                                Please find attached copy of fitness as per desire by you.

                                Verified Support
                                Mar 02, 2019
                                ICICI Lombard Customer Care's response
                                Dear Mr. Sanjay,

                                Thank you for contacting ICICI Lombard General Insurance Company Ltd regarding your claim number MOT08344290.

                                As per the telephonic conversation with us on your mobile number [protected] today we regret to inform you that as per claims team reply the captioned claim cannot be settled since as per findings the provided fitness certificate for not valid at the time of date of loss and you have also confirmed the receipt of the said closure letter.

                                Further, for any queries related to your claim you can get in touch with our claims official or feel free to contact us.

                                We assure you best of our services.
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                                  P
                                  Pradeep ag
                                  from Solapur, Maharashtra
                                  Feb 16, 2019
                                  Resolved
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                                  Resolved

                                  Address: Amravati, Maharashtra, 444607

                                  I had a motor insurance policy in amravati city for which a claim had been lodge. Its been more than a month for the process but still the claim is not processed.
                                  Also when i am contacting the branch personnel after several times but he is not responding any time.
                                  The personnel name is satish kakkad in amravati. I am very disappointed with such service
                                  Mar 20, 2019
                                  Complaint marked as Resolved 
                                  ICICI Lombard customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 17, 2019
                                  ICICI Lombard Customer Care's response
                                  Dear Pradeep,

                                  Apologies for the inconvenience caused. We have made a note of your concern. Kindly share your contact/policy details for us to check this from our end.

                                  Regards,
                                  ICICI Lombard General Insurance
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                                    S
                                    Subbarao Ramesh
                                    from Bellary, Karnataka
                                    Feb 10, 2019
                                    Resolved
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                                    Resolved

                                    Address: Bangalore, Karnataka, 560019

                                    Regarding claim
                                    Though i had declared that i am diabetic at the time of my first year policy which is also mentioned in my policy. When i submitted the claim, your people raised objections for want of three years old my doctors prescription to say that i am diabetic. Does this make any sense. Your people are harassing me. I am paying 1 lak premium.

                                    With this kind of objection do you want me to renew the policy.
                                    Please reply or call

                                    Ramesh
                                    Mar 14, 2019
                                    Complaint marked as Resolved 
                                    ICICI Lombard customer support has been notified about the posted complaint.
                                    Feb 10, 2019
                                    Updated by Subbarao Ramesh
                                    Regarding claim
                                    Though I had declared that I am diabetic at the time of my first year policy which is also mentioned in my policy. When I Submitted the claim, Your people Raised objections for want of three years old my doctors prescription to say that I am diabetic.does this make any sense.your people are harassing me.I am paying 1 lak premium.

                                    With this kind of objection do you want me to renew the policy.
                                    Please reply or call

                                    Ramesh
                                    Verified Support
                                    Feb 11, 2019
                                    ICICI Lombard Customer Care's response
                                    Dear Subbarao,

                                    Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

                                    Regards,
                                    ICICI Lombard General Insurance
                                    I am complaining against icici lombard general insurance company ltd for less disbursement of idv and delay .
                                    ICICI Lombard Customer Care's response, Mar 5, 2019
                                    Verified Support
                                    Dear Ajeit,

                                    We have noted your concern. Kindly share your contact/policy details for us to check this from our end.

                                    Regards,
                                    ICICI Lombard General Insurance
                                    I had a motor insurance policy of ICICI Lombard for which a claim had been lodge. I had contacted the local personnel, he said that the claim will process shortly. But when the claim is not processed i tried to contact the personnel but he was not responding to my calls nor he revert me back.
                                    MY policy no is 3001/HA[protected]/00/000
                                    ICICI Lombard Customer Care's response, Mar 5, 2019
                                    Verified Support
                                    Dear Pradeep,

                                    Apologies for the unpleasant experience. We have made a note of the details and will get back to you with an update.

                                    Regards,
                                    ICICI Lombard General Insurance
                                    ICICI Lombard Customer Care's response, Mar 6, 2019
                                    Verified Support
                                    Dear Mr. Agrawal,

                                    We write this with reference to your concerns raised.

                                    At the outset, we regret the inconvenience caused to you.

                                    As per our telephonic conversation, we hereby confirm that your claim reference number MOT08227113 has been processed and you are in receipt of the claim amount of Rs. 2, 80, 044/- towards the claim.

                                    Further, we value your feedback, which will enable us to make our processes more robust and enhance customer satisfaction and the same has been shared with our concern claims department for non-occurrence of the same in future.

                                    We assure you best of our services.
                                    Payment by debit card payment deduct by account but transaction failed so pls check and refund a amount..

                                    Amount-10982/-
                                    Transaction date-22/02/2019
                                    A/c no.[protected]
                                    A/c name- vikas Tak
                                    Payment mode- debit card
                                    VikasTa04463531's reply, Feb 22, 2019
                                    Pls reslove
                                    ICICI Lombard Customer Care's response, Mar 5, 2019
                                    Verified Support
                                    Dear Vikas,

                                    We have made a note of your concern. Kindly share your contact for us to check this from our end.

                                    Regards,
                                    ICICI Lombard General Insurance
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                                      bhatisahab1
                                      from Morena, Madhya Pradesh
                                      Feb 8, 2019
                                      Resolved
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                                      Resolved

                                      Address: Jaipur, Rajasthan, 302012

                                      Dear icici, my car rj14 vc 4957, your team is offering me 50% claim of total bill amount, this is such a big issuse you are making me fool. If this is into your guideline please refer me the same. Or else i will see you in consumer forum.
                                      Your team is not attending calls even the challenge me to go to court.
                                      Very rude behaviour of your higher team member, mr. Anup, mr. Naveen mishra.
                                      Jaipur branch
                                      Mar 12, 2019
                                      Complaint marked as Resolved 
                                      ICICI Lombard customer support has been notified about the posted complaint.
                                      Feb 08, 2019
                                      Updated by bhatisahab1
                                      Dear icici, my car RJ14 VC 4957, your team is offering me 50% claim of total bill amount, this is such a big issuse you are making me fool. If this is into your guideline please refer me the same. Or else i will see you in consumer forum.
                                      Your team is not attending calls even the challenge me to go to court.
                                      Very rude behaviour of your higher team member, mr. Anup, mr. Naveen mishra.
                                      Jaipur branch
                                      Verified Support
                                      Feb 09, 2019
                                      ICICI Lombard Customer Care's response
                                      Dear bhatisahab1,

                                      Apologies for the inconvenience caused. We have made a note of your concern. Kindly share your contact/policy details for us to check this from our end.

                                      Regards,
                                      ICICI Lombard General Insurance
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                                        Manish028
                                        from Delhi, Delhi
                                        Feb 4, 2019
                                        Resolved
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                                        Resolved

                                        Address: 110081

                                        Hi, i called icici customer care for one of query. After that query was resolved then icici customer transferred call to icici lombard team. Team has provided health insurance policy details. I like that policy and i took it. Money was directly debited to icici lombard but policy was not issued till yet. When i checked with icici customer then you asked me to check with lombard insurance. When i checked with lombard team then they asked me to check with icici customer care. I dont know what i need to do now.
                                        Feb 5, 2019
                                        Complaint marked as Resolved 
                                        who has marked as resolved
                                        ICICI Lombard customer support has been notified about the posted complaint.
                                        Verified Support
                                        Feb 04, 2019
                                        ICICI Lombard Customer Care's response
                                        Dear Manish,

                                        Apologies for the inconvenience caused. We have made a note of your concern. Kindly share your contact details for us to check this from our end.

                                        Regards,
                                        ICICI Lombard General Insurance
                                        Feb 05, 2019
                                        Updated by Manish028
                                        Please reach out to me at +91 [protected]
                                        Feb 05, 2019
                                        Updated by Manish028
                                        I don't know who marked as resolved. Still policy was not issued.
                                        Verified Support
                                        Feb 05, 2019
                                        ICICI Lombard Customer Care's response
                                        Dear Manish028,

                                        We again request you to share your contact details as we are not able to view it because it is in a protected text.

                                        Regards,
                                        ICICI Lombard General Insurance.
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