ICICI Lombard Complaints & Reviews

I have drafted 1st email to ICICI lombard on 03rd Jan2015 for register of claim as per non-employement clause on my housing loan. Claim No. GEN[protected] provided to me. My policy certificate no. is 4065/IHFL-HL/2835159/00/000. Finally after long conversation & follow-up finally they provided me reference number : [protected] & ensured me that they will clear the things on or before 20/03/2015. After that on 24/03/2015, they asked to courier hard copies of Claim form, Appointment letter, Salary slips, letter from employer, etc. I provided them all above document on 25/03/2015 by scanned email copy as well as courier to their Telangana office thru Tirupati Courier, POD No. [protected]. The courier was received back to me undelivered on 03/04/2015 (reason provided is - Party not accepted) which i informed to customer care of ICICI lombard on same day. As on today no action is taken & after 4 months still matter is unresolved. Hoping for positive feedback & action in this regard. Thanks. Ramji Tiwari [protected]

I am an international student and have taken a ICICI Lombard health insurance, my university didn't allow the insurance policy and the agent told me that he would refund the money. I have submitted all the necessary documents and still i have been waiting for the refund. I would like to have my refund processed. The agent hasn't been responding to my emails and it is not at all professional. My email is [protected]@yahoo.com My Agent From ICICI t.[protected]@icicilombard.com

I have requested for change of owner on 2Jan 2015 but till today their was no update on it. I called many time to customer care and asked them to update. But still no response from them and not giving any information to escalate for the next level. Kindly help me in that and please find the below details Vehicle number: KA04 MH 4533 Requested on : 2 Jan 2015 Requested for: Owner change Regards Priyanka Pasupuleti

I have a motor insurance with ICICI Lombard for my personal car. Recently I had met with an accident and I claimed for insurance. But representatives talking like i should pay half of the amount as there were scratches it seems. When I inquired the half price, for the same price I can get the new parts in other show rooms. I escalated but even though they are expecting me to call them but they are not ready to reach out to me.

Hi, I am really disappointed by the way Icici Lombard handled my claim request. I am a professor in prestigious collage and the way my policy claim No- MOT03995056 is closed it raised question on functioning of Insurance Company. Please re open my policy claim and do the due diligence in investigating the fact. If you are not reopening the claim process then guide me to lodge a complain to IRDA.Please find clarification on some query raised by you. My bike was stolen in evening of[protected] and I called the Police on 100 and conveyed in detail regarding the incident .I am attaching copy of my mobile call detail as proof. I had published the news in News paper in next day I am attaching same in mail. On next day I went to Kisanganj police station to lodge complain they took my application and asked me that they do some investigation before filing FIR and they started own investigation and when I followed up they lodged the FIR on[protected].I am a professor my work is teaching and if police said me that they lodge FIR after initial investigation then what can I do? Please review all fact don’t raise integrity question of a professor .I do hope you will reopen the claim request and followup the issue on priority basis .Please feel free to contact me if you need any information from my side. If you are unable to reopen the claim request then guide me to lodge complian to IRDA for redressel . Regards K Poddar [protected]

Dear Concern,
I have purchased a new personal protect policy from ICICI Lombard for my father in 22nd April but I am still waiting for the policy certificate numbe.The amount is already got debited from my account.I have also made several calls to them but they are also unable to help me out.My transaction receipts image is also attached.Kindly assist me on that.

Dear Concern, This is to inform you that I (Abhijit Paul) applied a Home Loan through ICICI Bank against Loan A/C No- LBCAL[protected] and amount is Rs.10, 00, 000(Ten Lack). Against this Loan ICICI bank provide 3 General Insurance vide policy no-1)4013/98658558/00/000, No-2) 4111/HSP/98646314/00/000 and No- 3)4005/m/ICICIHL/98655088/00/000 due to safety and security purpose for Building and Personal protect .As per the Bank Loan department concern it is a mandatory taken this loan and total Insurance premium is Rs.50000/-(Fifty thousand ) Also inform to you that against this Loan my Mother (Miss.Sipra Pal) is co-applicant . and I am the premium payer . But all above mention 3 policy wrongly issued to my mother name .I think need to insurance against premium payer . And also need to correction in policy salivation, Mr/ Miss, Relation in nominee. I am received the policy Document on February 2015 1st week, and inform to concern person to who is take cake for all loan department on Shyam Bazar branch. They told me it is no problem it will be rectify ASAP, but still is not happening in this issue. I am visited to Shyam Bazar branch on 2nd week of April 2015 they given a mobile no. and told me He is the contact person for solved this issue who is ICICI Lombard employee .I am call to him and as per telephonic conversation he given the feedback it is a approval case please wait 3 or 4 day’s .Again I am call to that person on last Monday(20th April 2015) he given a another mobile no . and told me he is the person for guide to me for solved this issue, then call to him he told me if you cancelled this 3 policy you gate back 78% money to my Loan A/C . Please clarify the reason for who responsible for that type of mistake . Thanks & Regards Abhijit Paul Mobile no- [protected]

CAR NO I-10, HAR-51-AN-8346 ANIS AHMAD KHAN, ACCIDENT TOOK PLACE ON DATED 12.04.2015 AND COMPLAIN REGISTERED ON SAME DAY BUT THE VERIFICATION EXECUTIVE DEMANDED UNNECESSARY DOCUMENTS HENCE NO ACTION TAKEN TILL THE DATE. ANIS AHMAD KHAN M NO. [protected]

Dear Sir/Madam I have been a health policy holder of Icici Lombard from April 2010. when i opted for this policy i did a survey about the premium and the facility provided by the company and i found this THE BEST. Now unfortunately i have to complain about the matter of premium hike by double the amount we use to pay. I fall in between the age group of 36-45 years and when i opted for the policy i was informed that premium of this policy will be same till i turn 45 years of age. I have been getting calls from your Customer care department about policy premium hike and they are telling us that policy has been upgraded and we will be getting special benefits. This is to inform you that what ever benefits they have mentioned they are compulsory by IRDA so why we should pay more premium for this. WHY WE SHOULD SUFFER. I would request to continue my health policy with the same premium amount. I am sorry to say but if my request went unheard than i will complain in IRDA and consumer forum as this is right to fight about the injustice. With Best Regards Naveen Kumar Singhal ( +91 [protected] / +91 [protected])

Hello, This is with reference to inspection for car insurance policy, it was declared 'Not recommended', not sure. After regularly asking why my policy is not received, i got a response saying it was 'Not Recommended'. NO REASON WHY? NO EMAIL, NO COMMUNICATION, NO MESSAGE. It was mentioned the refund will be done in 1 WEEK. Till today after MORE THAN 1 MONTH of chasing customer care, NO REFUND DONE, NO EMAIL, NO MESSAGE, NO COMMUNICATION. WHERE IS THE REFUND???????????????????? WHAT IS THE STATUS????????????????? NO EMAIL NO MESSAGE NO COMMUNICATION ON STATUS 1&1/2 MONTH???????????????????????????????????????????? WHEN WILL YOU RETURN THE MONEY???????????????????????

Dear Sir, Sub: Claim No GEN[protected] of Mulchand Singh Policy No. 4065/ICICI-HSP/1389086/00 With reference to the above Claim, I hereby inform you that my husband Mulchand Singh was expired on 08/12/2012 at Jaipur and he had ICICI HEALTH policy No. 4065/ICICI-HSP/1389086/00 and valid till April-2013. And I have filed this claim in Jan-2013 with all necessary documents i.e Police FIR, Post Martem Report, Death Certificate, etc but till date this claim is not setteled. All these documents dispatched to your Hydrabad Gadchibowli office by Speed Post EMS. After that ICICI Lombard send me letter asked all the documents attested with concern authority. Again I get attested all the documents with Police Station and Hospital from Jaipur and despatched the same at same address of Hydrabad office. And in between they given me notice for Closure of Claim. But I inform them to hold the claim as i am in process to get the FSL Report. After all these they send me letter for documents required -FSL Report. We get FSL report at least after one Year and submitted the same to ICICI Lombard. And ICICI LOMBARD not giving reply properly. When we call in customer care some time they inform me that claim is under process and you will get reply within one week after few days when we call them they inform me requirement of documents. And in March-15 also they send me reminder of closure notice. And now they send me letter documents required Revised Post Martem Report. This health policy is against ICICI Home Loan taken by my husband and they continuously demanding for payments and given notice for auction and this claim amount Approx Rs 355000 (Three Lakks Fifty Five Thouand Only). Which is equivalent to pending home loan amount at that time. Enclosing all above documents with this letter. Thanking You’ Your’s Faithfully, (Laxmi Mulchand Singh)

Ref : 1. Policy No. 4128i/iH/97360918/00/000 2. Card No.[protected] 3. Claim Intimation No. [protected] 4. Rejection Claim No.[protected] Sub : Wrong information provided by ICICI Lombard executive pertaining to claim intimation no.[protected] Dear Sir/ Madam, With reference to the claim intimation number [protected], I have been following up since[protected], however I have not received a proper response. My wife has delivered a baby on the 8th March 2015. However the baby was born prematurely and had to be admitted to NICU (Surya Hospital). I had called up ICICI Lombard on 8th March 2015 and was told by the executive that my baby would be covered for a period of 30 days upto sum assured of INR 5 lakhs. On 9th of March 2015, I again called another executive to confirm these details and got the same reply. After getting confirmation from 2 different executives I got my baby admitted to one of the best hospitals in Mumbai. Now the baby is in the hospital and would be discharged on the 11th March 2015 with approximate bill amounting to INR 3.5 Lakhs. When I submitted the claims, my claim has been rejected for reasons affiliated to maternity. I have spoken to your escalation team members, a few to name would be Mr. Yogesh, Mr. Vishal and their manager Mr. Jitendra. I have requested for the recording of my call on the 8th and 9th of March 2015, which till date I have not received. As the discharge date is nearing, I need to get a confirmation about the claim settlement so that I can submit the claim related documents. regards, Darshan Nabar (Policy Proposer) M. +91 [protected]. E. darshan.[protected]@gmail.com

Dear Sir​/Madam, ​​I am registered user of ICICI Lombard and me and my family is covered for med claim with them, and they have rejected my claim for unknown reasons. ​Below is the entire issue, My son (1 yr old) was suffering from Hernia and required immediate surgery, I called ICICI Lombard to enquire about the panel formalities, and their representative told me that the disease is covered and the hospital is in their panel. Now, when surgery is over and I am asking for the claim amount ICICI Lombard has rejected my claim, saying that Hernia is not covered. I have checked the policy documents and nowhere it is mentioned that Hernia is not covered. I called them, but their representatives are misbehaving with me. I escalated this issue to their Service-Quality Manager Deepa R and Vice President-Service Quality Ms. Vasundhara B, however all in vain, nobody is responding to my quries.​​I am really feeling helpless and nobody is ready to help me.​I request you to kindly look into the issue and take proper actions, so that I and many people like me can get rid of this kind of corruption.​Thanking You, Yours Truly, ​Piyush Bharat

Dear team, I have taken insurance policy for my car Honda Amaze (DL9CU8914) through your company. Approx a week back, I have gone through with a minor road accident while going to my office. And due to this car bumper and side part got damaged. Now I have applied for claim from naraina samara honda service center but your extra educated staff Mr.Vishal thakur is saying this accident is not genuine. We can't process the side part replacement because its not seems genuine. Can anyone share the list genuine accidents or what kind of accident you guys consider as a genuine one. I would appreciate if anyone can explain me that why should one person apply for replacement of any part if it is not damaged. I am not that much free that i can send my good condition car for denting n all. What kind of polices u guys have and why don't you explain such things while selling this or you should provide the list of genuine accidents. I am actually upset with this communication that it doesn't seems genuine. Are u guys upset that accident was not that big and i am safe. ????? Expecting resolution.!!! Regards Tony Gera [protected]

Dear Concern This is to bring to your notice that I have taken the ICICI Lombard Insurance Policy Number: 3001/W[protected]/00/000. Valid from 16 Mar 2015 to 15 Mar 2016. This policy had Road Side Assistance included.Yesterday 06 April 2015 at 12:00PM my vehicle broke down at Delhi, Sarai kale khan next to Indian oil petrol station due to car belt snapped off. I was trying to give call to ICICI Lombard no. 18002666 for availing the service but no one dare to answer my call and left like I fool taking this Insurance policy. Request you take this matter as serious, as they are making general people fool by selling their policy with this types of service. No use at the time of need. Even I tried to call now also but no one is answering the call. Regards Jimpson Varghese

Dear sir, I have not received my insurance copies money was transferred from my icici credit card last month. one lady called me from chennai mount road her name is Rajeshwari and told me that her employee code is 11083 and working in icici lombard insurance and her mobile number is [protected] but the mobile is always not reachable kindly i request you to please verify it and do the needful sir. Regards, Baskaran, mobile [protected] email: [protected]@yahoo.com

We have taken a Travel Insurance Policy from ICICI during my parents visit to Kuwait. When they were in Kuwait, my father had a severe pain in passing urine (Prostate). When we consulted a Doctor, he prescribed some medicine for 15 days and later on recommended for an operation. The incident was reported to ICICI claim department. When we submitted the bills and other details to ICICI for claim disbursement they rejected the claim as the incident occurred before policy inception. We do agree that we should have read all the details mentioned in policy which we didn’t. My first question to ICICI as the policy was taken for Kuwait visit can’t the settle the claim. Secondly when the incident occurred we had reported the incident during that time nobody from ICICI advised about the dates.

Hello, I got a car insurance policy which I was issued with my car on Purchase. I called up ICICI toll free number to get the procedure for policy renewal in Feb 2015. I was advised to visit the Green Park Branch for the same. Upon visit I was told that ICICI Lombard would not renew my policy as I have got a policy through dealer. Basis the response received I contacted my Renault Car Showroom as they are the dealer for ICICI Lombard insurance. I received a call from Pearl Honda on behalf of Renault sprint motors, they gave me a quotation of RS. 20421 for the renewal. The quotation mentioned about the mandatory charges and add on features I would be getting with policy. An executive was sent to my home to collect the cheque for renewal payment. While taking payment no cover note was issued and to justify that a call from (Miss. Uma from ICICI Lombard Gurgaon office was received. She told that there are issues with our system due to which we are not able to generate cover notes for policies and we would receive the policy and cover note in 2-3 days time. Basis mail received from Pearl Honda executive on behalf of ICICI Lombard cheque was handed over and payment were made. Post that there was no update on the policy and cover note. After several follow up calls i could get in touch with Mr.Kapil from ICICI Lombard Gurgaon office. He generated a policy number cum policy certificate for my car. The document which was created was not accurate and consisted all the incorrect details. I was cheated as : I never opted for Voluntary deductible but they applied same in my policy. I was charged Rs.599 for RSA cover which is available at Rs.99 in ICICI Lombard through online portal. Car number mentioned on policy is incorrect. Insured address mentioned is incorrect. Please advise how can I get the issue resolved. Regards, Sanchit Singhal (E mail: sanchit.[protected]@gmail.com) (M: [protected])

Dear Sir/ Madam Greetings My unt named SEWATI HAZARIKA received a cheque of Rs 7500 dated 16/12/2015 vide cheque no 358160 from ICICI lombard General Insurance Co Ltd. she received the cheque on 19th March, three days after validity is over. So pl suggest what shoud i do now. Is it possible if i send the required docouments to transfer it through NEFT/RTGS. Shall be highly glad if you kindly suggest earliest possible. Regards K Z Haque

I want to know my claim status i received one sms on my cell to know your claim status call Mr. LALIT MUDGAL on [protected] but he is not pick the phone .. So please let me know what is the status ... Thank you .. Vinod kumar moolchandani...