ICICI Lombard Complaints & Reviews

Sir my name is ramesh my car insurance renewal premium paid with credit card on 4-jan-2017 in your vijayawada branch with consult person sarath kumar cell:[protected] still policy copy not issue iam calling neglect answer my car insurance expiry date.[protected] with customer talking very careless from 4 days laps time last munite demand the money this branch very very neglect very very careless

Transaction ID's[protected],[protected], Complaint no-[protected], Called customer care to know the status of the email sent on corporate email id but there is no information available on these interaction ID’s and the matter of addition & deletion of employees name in the policy is pending from long time. Agent does not have information available with him and he asked to call the RM but he did not have number available with him and he asked us to search it on Google. Please check the call recording as while keeping the call on hold agent used unethical language which is not professional and we do not pay huge amount to get such kind of service wherein we need to wait for more than 4 months to make the addition or deletion in the policy. Hope this time the issue will be resolved soon.

My name is Surya Singh S/O Late Mr. Sumitranandan Singh my father has taken a car insurance from ICICI Lombard bearing policy no: 3001/99743963/00/000 he met with an unfortunate accident on 1/6/2015 in Shahbad, hardoi (U.P) in which we lost him. The incident was updated to ICICI and claim was registered as the vehicle was in police custody it took me 6 months to get it released from the court after which i towed the car to nearby workshop which ICICI has tie - up.Then the surveyor Mr. Rajeev Singh came on the workshop to do the survey he told us that we cannot do cashless repair and the workshop manager said the same but according to the website of ICICI the workshop named Concept cars is in list of cashless workshop. I Handed all the documents asked by him in the month of December 2015 including copy my of ID and address proof in which the mentioned address is of pune were me and my family stays and the communication address will be of pune i told him.Some days past with no update so i followed them up their legal team call me up and told that they have not received the documents and i was surprised so i have to scan and send the document to Mr. Mathur from ICICI i dont know Mr.Rajeev Singh has done with documents i have given him. I got frustrated which such response from Mr. Rajeev Singh so i approached Mr.Ashok Kumar his manager i was communicating with him but after sometime there was no response and he called me and told me that he has send letters to us to submit the car repair bills but we have not responded i asked where have you send those letters he said at the address that the insurer Late. Mr. Sumitranandan Singh has given to ICICI which was the company address were he was working but after his death there is no point sending letters at that address and i told him to send it pune address which he didnt. After sending three letters thats what he told me he had closed the claim mentioning documents not submitted i was in shock how can he do that i asked him what should i do know he told me to pay amount of 50-60 thousand rupees to the workshop and drop him a mail mentioning the amount so he could talk to his seniors and tell them that we have started the repair work so they could consider and i did what he said i transferred the funds to the workshop and dropped him a mail as asked but he didnt replied and when i called him he told me he cant do anything in that i called up the customer service they told me they cant help me i have to get the claim opened legally Ms.Sunita from PD desk told me i asked them to reply the same on the mail that i have sent to Mr.Ashok saying they cant reopen the claim they said yes they will but its more than 15 days there is no response. Kindly help me with this i am going through this harassment from past 1 year. below are the details of claim no and request no. for re-opening.

CLAIM NO: MOT05115550
Request No: [protected]

Surya Singh
[protected]/[protected]

Dear sir/mam

i have mailed you yesterday (16/12/2016) regarding not getting the correct status of my claim no.MOT06162052 of my vehicle no. DL14CB1333.
i want to say that i have received a sms on 16/12/2016 at10:51pm that my surveyor Mr. Ram Joshia will assist you for your claim but he is not entertaining for my claim. he is not receiving my call and sometimes he receives then he says that you know and icici company knows about your claim. i do not know anything about this this is between u and your company.
today is the sixth day that my unrepaired car is standing in bagga link motors ltd.
i think this is happening because of at the time of survey the surveyor Mr. Ram Joshia was demanding for claim passing fee. he said if you pay claim passing fee then i will pass your claim instantly. i don't know about any claim passing fee because this is my first time to take a claim in my life so i don't know about this. so, i denied of giving such claim passing fee that's why he is not interested in my vehicles claim. sometimes he says u will not get any claim for ur vehicle any dont ever try to call me again.
so, there is a humble request to you please please look into this matter seriously and make my claim approved so that i can receive my car repaired ASAP.
by this manner i am really harrased by your surveyor.

thanks and regards
Vinay Kumar
[protected]

Policy is taken on my name mr. Ganesh b chavan, and for my wife and daughter also but in this year my daughter was admitted in hospital due to remote symptomatic epilepsy du to perinatal insole, and same i apply for reimbursement but you have rejected for to saying this is pre - existing disease but i sure you this is not the pre existing this is happen first time and also doctor is given the same letter i am attaching this.

Very bad experience with icici lombard insurance company there was a crack in my bike kceing due to this whole oil was continuously linking out of it from bike cb unicorn 160 that was clearly accidental but executives / surveyor has rejected my claim saying that accident is not so clear where as metal was crack and oil was liking. Really upset with the service this guys has given very bad experience.

Dear Sir

My name is jabir kp[protected] from India and i have purchased GT from platino classic Kochi on May 7 2016. i had an accident on July 28 2016 and still i did not recieve my car repaired. Its been nearly four and half months and Platino classic saying insurance company is delaying it. It is ICICI prudential insurance and is purchased by platino classic themselves and no opinion of mine were taken to select the insurance. I have no complains about it, but the insurance company is still delaying it and platino classic follow up during the whole period is very very bad. If things to like how can i choose BMW again after 2 or 3 years while i am changng my car ? How can i suggest BMW to my friends and relatives ? My friend had a plan to purchase X5 and it seems he dropped after seeing my issue. Below are provided with my policy details. Kindly do the necessary to release my car by this week itself as i am going back to Saudi Arabia on Tuesday.

Please find below my details.
Name : JABIR KUNNATH PARAMBIL
COUNTRY : INDIA
EMAIL : [protected]@gmail.com
Car number : KL55 U 7
Dealer: Platino classic Kochi
Insurance Policy number : 3001/[protected]/00/000 (ICICI Prudential)
Insured Name MR. JABIR KUNNATH PARAMBIL
Engine number: 0205Y061
Chasis number : WBA8Y77080G318334

Please do the necessary as i dont know what to do and i am helpless.

Thanks

I have visited first to mr ravindra diwnakar at icici lombard office 15 days back, at janjir wala square for name of ownership on policy need to change from akash rajurkar to sneha rajurkar as per the original new rc book, for wagon r & policy number is 3001/mi[protected]/00/000

He has informed me to visit maruti center as it is policy issued by maruti, now from last 6 days i have given the said amount fees to ocean motors on piplihana, indore mp, by my credit card for policy name endorsement, through miss bhavana & miss sonali..

Its 6 times the photos of the car has been taken & stilll the work is not done each time few new excuses from your side, now still the ocean motor is saying icici lombard is raising unnecessary issues.. I am using your company policy for my two wheeler too.. But

I am afraid & decided that i will never take your policy & neither suggest to our group to take yours due to rubbish services..

Why the change is not happening just because of car color is black???

And if you are raising issues

And you are not satisfied by the picture send by ocean motors send your person with hi fi gadgets so he can take picture..'

What the pathetic services you are offering to create problems to customers.

What's the use of having a policy if we don't have any proper knowledge about it and if we try to reach the person he is mostly unavailable. if you can not provide a proper agent then what the hell is the use of a agent. i want a quick solution or else i will complaint about it in the consumer court. and this is my final decision. i will use all my money but i will ruin this company.

ICICI credit card person approached me and offered a life time free card a year back.

Card was issued in deactivated condition, once I enquired with ICICI bank them they informed that I have to go for ICICI Lombard plan to activate the card and they forward the call to ICICI Lombard team.

ICICI Lombard person forced me to go for a plan and said that any time you can quit the plan, otherwise your call will be permanently deactivated. We will send you the complete documents of insurance plan documents

Since I was in emergency, I decided to go for the plan for 1st month to use the credit card then to quit the plan in next month.

But they never provided any documents about the plan so far whereas in another side they deducting charges every month.

Whenever I call customer care of ICICI Lombard, they informing me that documents will be send to your mail but so far I have not received any mails or documents.

Now I am in a position that I don't know for what insurance plan the money is deducted for. Also the ICICI bank charges annual fees for using credit card for life time free card.

ICICI Bank and ICICI Lombard are jointly spinning the issue on others and deducting the money every month.

Kindly help me in resolve the issue.

Hi ICICI Lombard Health,

I have Health Insurance Policy No: 4128I/HP/[protected]/00/000.It was taken in Swapna name last year.She face now issue with throat pain from last 3 months and she now unable to have food.We have visited Manipal Hospital Bangalore and Doctor checked and suggested immediate treatment.Hence we have gone through it.We have applied claims[protected].I have got mail from your team as it is a tumor and tumor not covered under policy and its rejected.

She never have any tumor Or cancer only throat pain and she unable to have food.we have checked with Doctor and he said he never said its a Tumor. Hence i have called back your customer care and they have register again request- ([protected] ). This was denied as Pre -Existing Illness .I have called back again and your represent unable to answer hhow they concluded this is a pre-existing illness.Your represent Mr:Narendra said they have documents which proves its Pre-Existing Illness.Hence i have requested him to share the Documents to my Mail ID but he never shared that.

I have again called back your Que and spoken with another represent he said its rejected case i have requested him to transfer the call to next level officer but he was not willing he answerd next level person also will answer the same.After much arguments he transferred the line to Mr:Sayed.He checked with you back end team and said its denied as Pre-existing but he also not shared the documents which say its pre-existing.He asked me to send the details to your Hyderabad office for further verification. I have requested him to share the Address and form to my mail ID and collected my email ID but never shared the details or form.

We have Chosen ICICI only because of the trust we have with ICICI.but now i feel painful bzc your team just want to reject the claims so they created reason and rejecting without even checking the facts.I still hope ICICI respect the customer and take their feedback and work with customers for best results.I hope someone from ICICI team will work on this and get this sorted out.​​I am really feeling helpless and nobody is ready to help me.​I request you to kindly look into the issue and take proper actions, so that I and many people like me can get rid of this kind of corruption

Policy no[protected]i / hp/ 91614641/02/000 dated 8th july16
Original policy no 4034i/hir / w - 3048211/00/000 dated july 2011without break
Denial of claim ref no –[protected]. •
I am holding this policy with icici lombard since 2011 and have never claimed any amount against it for last 5 years.
• my original policy was not having any standard exclusions for any disease life threatening or critical...

It is very disappointing and frustrating to see the rejection of claim of our genuine medical expenses.
After following so many times by telephone and email your team kept on asking for the same documents which were already submitted to you. Then you asked for letter from the doctor which was submitted two times to your team.

I Was thoroughly harassed by your company while trying to get an update for the claim, every...

The worthless cheater i do not understand how irda is giving licence to such company only to harass the public and loot the money i have send to the greivence redressal cell consumer court and pm office. My son has taken ktm duke vehicle from a third party and has changed the name his name in the certificate of registration. The insurance was taken fo rthe vehicle by last owner east roadways pvt ltd vide policy no: 3005/w[protected]/00/000 valid till april 2017. The vehcile had met with an accident. I had contacted the customer support services of icici lombard on 21st september 2016 and sent a mail also. They have categorically tol dthat and given me a complaint no and asked me to leave the vehicle to the authorised service centr i had followed teir instruction and parked the vehicle for repair. The surveyor had come and inspected the vehcile. The service centre had informed that i have to the policy changed to the name of s nikhil. After 7 days the customer support of lombard called me and asked to send only cheque for rs 83/-in favour of them and courier to their malad office, which i have done on 27th and received by them o8th at 5.17 pm.in spite of innumerable calls mails etc, the cheater company has never changed the name in spite of getting the amount credited to their account the service centre has charged me the parking charges for all these days i have no other option but to get service done of the vehicle and i paid rs 4980-/- due o the entire irresponsibility of icici lombard i had to pay this money to the service eof the vehcile them why i need insurance. I had sent to them the copy of cc, address proof, vehicle purchase proof policy etc they were so careless and harassed me whatever extend they can if this posting dies not help me i shall lodge a complain again the consumer small cause court and tarnish the image of icici lombard. G sures kumar father of s nikhil mobil e[protected] email id [protected]@gmail.com

ICICI Lombard people are cheaters i have submitted my motor claim MOT05682219 on 21ST JUNE 2016 and further they asked for supporting documents i have submitted all the related documents and they told it will take another 60 days for internal verification in head office and i have waited for this period and gave a call after 3 months and they are telling now the claim is rejected because the policy was in other person name but they dint inform me about this and not communicated regarding this. dont know what to do

Hi,

This is my mobile no. [protected]. Already I raised query regarding cancellation of insurance. Also from insurance side, they replied that they will cancel my policy and will refund within 7 business days. But almost am waiting for more than a month, still I didn't receive any notification regarding cancellation and refund not received. Please cancel my policy and refund the amount ASAP.

Thanks,
Arumugam.M

My ICICI account was created in the campus of my organization I am working in. It has been 3 months since my employment in this organization. 1 month back, I got a call regrading Health Insurance, I was in a hurry on that day, so I was convinced by them because of their repeated calls. Now, I want to cancel health insurance which was registered with the name of my Mother. Could you Kindly guide through the process to cancel health insurance policy.

My details:
Name - K Niharikar Reddy
Account no.[protected] ICICI koramangala branch

Dear Team,

I have opted a loan from icici bank and parallel to that i taken loan insurance (loan no. 4065//ism/L-2987724/00/000from icici lombard to which condition are clearly mentioning that if you loss your job they will pay 3 month emi. Now i lose my job and once i raise my complain they are refuse to disburse my claim amount.

NEVER OPT ANY POLICY FROM ICICI LOMBARD AS THEY ARE BIG FRAUD COMPANY. DEAR FRIEND...

I registered my insurance claim on 07/11/16 for KTM RC 200 bike(TN 14 B 3352) in ICICI lombard.My claim no is. MOT06054898.Without my knowlegde dropped my bike into drainage pit so, my bike front and back rim has been damaged.icici gave a insurance person contact number MR.SURESH([protected]) but he is not picking up the call but i left my bike in Adyar ktm service centre
I did not expect thia from icici lombard
Kindly make move on this.

Hi.
I am paras shah. I am icici lombard customer on ref. Jain international organisation my card number is ilgic/2hn/00/00002395/s. Jio sa i'd jioybb214661
i have complain my file inward date was in 22nd oct'2016 and its 14 calander days over on last saturday then icici generated request no. [protected]& [protected]. Today that 4th day is also will be over now technical dep. Ask for the next 6-7 working days..
I really don't know what's going with me

please be needful
(paras shah)
[protected]