[Resolved] Icici Lombard — Name change in policy

 
4 Reviews
Bangalore North, Karnatakabangalore, India
 S Nikhil
The worthless cheater i do not understand how irda is giving licence to such company only to harass the public and loot the money i have send to the greivence redressal cell consumer court and pm office. My son has taken ktm duke vehicle from a third party and has changed the name his name in the certificate of registration. The insurance was taken fo rthe vehicle by last owner east roadways pvt ltd vide policy no: 3005/w[protected]/00/000 valid till april 2017. The vehcile had met with an accident. I had contacted the customer support services of icici lombard on 21st september 2016 and sent a mail also. They have categorically tol dthat and given me a complaint no and asked me to leave the vehicle to the authorised service centr i had followed teir instruction and parked the vehicle for repair. The surveyor had come and inspected the vehcile. The service centre had informed that i have to the policy changed to the name of s nikhil. After 7 days the customer support of lombard called me and asked to send only cheque for rs 83/-in favour of them and courier to their malad office, which i have done on 27th and received by them o8th at 5.17 pm.in spite of innumerable calls mails etc, the cheater company has never changed the name in spite of getting the amount credited to their account the service centre has charged me the parking charges for all these days i have no other option but to get service done of the vehicle and i paid rs 4980-/- due o the entire irresponsibility of icici lombard i had to pay this money to the service eof the vehcile them why i need insurance. I had sent to them the copy of cc, address proof, vehicle purchase proof policy etc they were so careless and harassed me whatever extend they can if this posting dies not help me i shall lodge a complain again the consumer small cause court and tarnish the image of icici lombard. G sures kumar father of s nikhil mobil e[protected] email id [protected]@gmail.com
Complaint marked as Resolved Dec 23, 2016

Complaint Status


[Nov 16, 2016] ICICI Lombard customer support has been notified about the posted complaint.
Verified Support
ICICI Lombard Customer Care's response, Nov 22, 2016
Dear Mr.Nikhil,

We regret the inconvenience caused. We have noted your concern. We will check this from our end and get back to you on it.

Regards,
ICICI Lombard General Insurance
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

Dear sir, apke agent mr.Lalit jhala contact no.[protected] bohot hi slow kam kar rahe h unhe call karo to phone pick nhi krte hai, mene claim kara hai meri bike ka or unke karan mujhe abhi tk meri bike nhi mili bohot hi buri service h icici ki is too bad working.

Thanks/Regards
Heero Kumar
My claim no is.MOT06050324
Contact no. [protected]
Motor claim no -MOTO5851135. I have been purchased many car & I prefer on icici lombard but now I think that my decision was wrong. Because I have purchased a second hand car swift dezire on 24/04/16. I gave the papers for transfer to my agent . The car was bhiwandi passing mh 04, so it was to be transfered to wadala rto for that Noc from bhiwandi Rto was necessary and then Octrai also was to be paid . In this my agent took Noc from bhiwandi Rto and was going to pay octria but there was issue going on in Octrai office for the fees . In between my car was stolen from my residents at 23 of august 2016 . Then what my problem begin I made Fir, informed icici, the survivor came and took all the documents accept the final report. I asked the insurance person concerned that when will I get my insurance claim ? He said when I submit the final report from police after that 15 days . Today I got my final report . I informed the concerned insurance person that I got it he said that I have not submitted the papers . I was shocked I told him that I have given to you survivor as told by u .ok then after my calls that problem resolved. Know he is saying that why I have not transfer process complete within the period . I told him all the situation about Octrai process but he is not to understand my problem. My experience is very very bad with this icici. I have not used my car for 3 months . My car was full insured but I cannot get my claim. What is all this
Now I will have to struggle for it in court . I strongly appeal all the public to not to go for private insurance companies.as they are big cheaters.
Tamara agent ni service bavaj kharab che. Me twowheeler policy api to ema name Ana address badhu change Kari nakhyu. Tamara agent nu nam sapovadiya gaurav.jamnagar Gujarat

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    Icici Lombard - Name change in policy