ICICI Lombard Complaints & Reviews

We had a pre approved cashless approval for my father's angioplasty at Criticare Hospital Andheri West. On the day of discharge when final bill was submitted icici lombard took 3 hrs to respond and they responded with a query. To this query the hospital responded and they too another 3 hrs to respond. Wen the patient was due for discharge why do they take 3 hrs??? They had another query to the response from hospital and again the insurance company is taking 3 hrs to respond. Isn't it just pathetic that a patient who is due for discharge is being subject to the 3 hrs tat that they have. I think this is the worst thing an I surface company can do to its cashless claims. Pathetic and inhuman

Dear sir/mam,

I have taken a policy from Icici bank company
( policy no. 17704598 on 20/4/2013 )
When i have purchased the Policy bank employee told me when you need funds, you can withdraw the funds anytime but now Customer care executive saying that u cannot withdraw funds except on hospitalisation.
And they are saying u have to pay the premium again when fund amount decreases.
They are Even not adding my daughter to the Policy.
All these conditions not discussed before Selling the Policy.
Everyone is misguiding.
Even i Don't know the features of the Policy.
There is a false Selling of Policy and misguiding.
Kindly refund the funds, i am in need on urgent basis.
Regards,
Jyoti and Dipanshu Kataria
[protected]

Jet airways flight 2645 dated December 07, 2016 was cancelled due to poor visibility and fog.

The Jetprotect claim as well as refund of ticket not done despite repeated emails & submission of all documents

ICICILom:[protected]
Claim No. JET002420
Policy No: 4110/D-000194/237464/00/000 towards Trip Cancellation & Interruption
iHealth care Interaction ID[protected]

Already sent mail several times to ICICI Lombard customer care ...claim no mot05869255..Taken Car from ABT cuddalore...Insured under ICICI Lombard...Car accident occured on 20 the jan2016..Inspite of submitting documents, claim has been closed...

.No proper response...Customer care has blocked mails..Insurance agent named Mr.gowthaman has closed the claim without prior intimation..

Hi, I had submitted a Mediclaim to ICICi Lombard, Bangalore with Originals and other docs but the same got rejected saying that medical treatment taken in the hospital was not required.I am really shocked to know that the patient was admitted as per doctor's advise and not as per happy wish. I am very much shocked to know that an ICICI Lombard is saying me that the treatment was not required in the hospital whereas, the doctor has insisted us to admit the patients in the hospital for further medical treatment. Let me know if any one has encountered such type of issue and the steps taken to resolve the matter.
My money is stuck, pls advise.

I met with a car accident few days before. I visited the nearby workshop of maruti for getting my car repaired (Maruti suziki swift dzire). My car had a lot of problems due to accident. While claiming the insurance, icici lombard surveyor is saying that the claim for steering will not be provided because it is technical issue of car.
Just to inform, car had no steering issues before accident. This is the worst service received from any insurance company.
Following are the required details of the same:
Car number: mp09cp9204

Thanks,
Ankit agarwal
[protected]

Hello sir myself BABURAO I am having hero Honda passion pro last December vehicle is thefted by unknown person I registered a complaint.january the vehicle is trace outed but not in moving condition.
Battery silencer horn missing .I registered a claim but surveyor said that claim should not be processed because of partial theft...
My claim no. MOT06363343

Denial of cashless request claim & access

Claim of sunil kumar digambar bhasale
Uhid[protected]
Policy number 4113i/xol/83165750/01/000
Policy period 24-sep-2015 to
Al number[protected]

Icici lombard has denied cashless request of rs 31912 & further access for my claim on treatment on gallstone infection, by claiming nondisclosure of hypertension at the time of policy commencement. the two are unrelated. the policy has been terminated.

There is no connection between gallstone infection & hypertension.

My policy is in force since 5 jan 2007 and all pre-existing diseases are said to be covered after 4 years.
Hypertension is a recent development.

The gallstone treatment is yet incomplete and i have been advised for laproscopy for removal of the gall bladder itself. icici lombard is trying to avoid this treatment cost too by terminating the policy which is valid upto 6 jan 2019.

Icici lombard is behaving unethically resorting to unfair trade practices when it comes to claim settlement.

Pl look into the matter and advice icici lombard to honour its commitments.

Sunilkumar bhasale

Please see below my claim details:
Claim ref number: mot06355256
Policy number: 3001/[protected]/00/000
Name of insured: dharamjeet r prasad
Date of survey: 15-feb-2017
Date of accident: 10-feb-2017
The surveyor was kamal goyal. He did not come for the survey and asked for photographs from rahul motors. He rejected 2 out of 3 claims saying that they are 15 days old. He refused to physically verify the same on my request and told me to complain to anyone i want. He told me only he is the authority who will decide my claim ammount and he will not allow me to get justice.

My Motor claim no. : MOT05850628
My Bike was ready in the month of September and I was told that the amount of reimbursement will be received in the month of October. Its been over 5 months now. I have yet not received my reimbursement amount. I did not receive any positive sign or a date by when I will be getting my reimbursed amount by the person who is looking after my claim from ICICI LOMBARD. All documents were submitted by me through the service channel (S.M Auto - Goregaon - A Mahindra Authorized Service Centre). I could not understand the reason of such a delay.

I want my issue to be expedited.

Nilotpal Singh.
Bike : Mahindra Mojo

Dear Sir,

my name is SHANI SOLANKI i want the purchase second hand 2 wheeler before 2 month i am sending of request owner change declaration, & RC COPY, RTO RECEIPT dtd: 04-JAN-2017 but right now no body action for change of owner policy name attached photograph i always sending of chq- but not transfer the policy holder name.
POLICY No. 3005/[protected]/00/B00
Vehicle Reg No. GJ-01-EU-9866
.
.
.
.
I AM WAITING...
HOW MUCH TIME...?

SHANI SOLANKI
Mob: [protected]

I have sent the following email on 28.01.2017, till now the problem is not resolved / there was no positive reply from icici lombard and gem motors, hyderabad - service provider. I have very bad experience with your service, on 19.01.2017, I have raised a claim and it was registered on 20.01.2017, no. is MOT06280482. There were several damages to vehicle during single incident on 16.01.2017. However could not do proper survey, hence could not justify my issue. Mr. Uddin had informed me that only mirror can be covered and other damages are old, I did not agree, he said he will provide old photographs, I have shared my email id to Mr. Uddin, Several times I have called him, he is not responding properly. He did not send me old photographs,

Request you to cover all my damages as it is happened during single incident.

DS Krishna
[protected]

Sir by mistake i accepet there policy only on call. and they deduct money from my icici credit card. after cancellation of my policy they just give back only 45 % cash back.. who will pay of reaming balance of credit card?
only by call i accept this policy without any signature on it..
icici credit card alredy gives 16000 to icici lombart via credit card.. after cancellation they just refund 8000. now i have to pay remaining feess..plz solve this problem..
my cancellation no. of icici lombart is[protected]
[protected].. thanks

I am Amir Azam and having a swift car. I am regular customer of ICICI Lombard having policy for many years for all 2-wheelers and 4-wheelers in my family without any laps. This time I am in trouble due to ICICI Lombard. My car got accident and I gave it to Radha Govind Automobiles (muzaffarnagar). Front Bumper, back bumper and left hand side mirror damaged in this accident but surveyor is not approving the back bumper and side mirror. He is only approving front bumper and tail light.
I am not sure of the reason why he is not approving the other things. Now my car is pending with showroom for the past 10 days and i am facing a lot of issues because of this.
If this sort of service you provide, i really have to look for other options while buying insurance.Please look into this higher priority.

Details are following here:-
Name:- Amir Azam
Email: [protected]@gmail.com
Vehicle No. UP 12 AF 3362
Policy No. :- 3001/MI[protected]/00/000
Complaint number[protected]

It seems its a common practice in ICICI Lombard to issue policy with wrong details and then give endorsements correcting the policy and that too if customer requests. I don't know what they gain by doing this but it seems they can reject claims on this basis.

Its simple common sense that Shraddha is a female name and Jagdish a male name. Still, they reversed the genders on the policy. When asked to correct, they issue an endorsement as if it's we who are making the correction.

They are not even ready to acknowledgement that this correction is because of the mistake of their issuing team who purposely does this. How else can anyone make such a mistake? I say its common practice because even my husband had to make endorsements on his car insurance with ICICI Lombard when they mentioned address completely different than what was specified. And then they give endorsements when we point out the mistake.

Why should a mistake that was made by insurer in first place have an endorsement? An endorsement is for something that needs to be corrected, modified in the policy from customer's side. When we specified everything correctly, the policy should be issued with the exact same details, and not an endorsement.

This is a fraud because they don't even acknowledge that this endorsement is because of their mistake. If they're so genuine and honest, why not give a written acknowledgement?

Oh, and they don't provide audio recordings. They say only in case of claim they will be provided. (I think even that will not happen looking at the cheating that this company does)

I am Sharad Kumar Sharma and having a swift VXI car DL 8C AJ 2124. I am regular customer of ICICI Lombard having policy since December 2014 without any laps. This time I am in trouble due to ICICI Lombard. My car got accident in Ahmedabad on 22-Jan-2017 late evening and I gave it to Kiran Motors (Ahmedabad). Front Bumper and left hand side mirror damaged in this accident but surveyor is pproving only bumper. He is not approving left hand side mirror and said it is not matching with accident cause. I don’t know how the person can decide who was not on the spot, even I explained him the case. From 23 January 2017 I am suffering a lot just because of ICICI Lombard’s behavior. Initially surveyor was not tacking my call, finally he met me today (06-Feb-2017), and I got disapproval after 15 days long wait. I have registered also a complained in customer care on 29 Jan 2017. On my first call they updated me that you will get solution with in three days but I didn’t receive any response than I made a call again after 2 days and after that day they are continually increasing resolution time. “Request no.is [protected]”. Please look into this higher priority. If this time I do not receive any positive response then I have the only option to go in Consumer Court and also make sure to surrender all the 17 ICICI Lombard polices and will make sure no business to ICICI Lombard from my near and dears.
The overall experience is quite dissatisfied/pathetic.
Details are following here:-
Name:- Sharad Kumar Sharma
Vehicle No. DL 8C AJ 2124
Policy No. :- 3001/m[protected]/00/000
Customer Care Complaint No. :- [protected]

Had taken a accidental policy in mid 2016, today they called me stating some additions on the same plan. I was not interested in plan and communicated same to the caller. Even after clearly explaining that i am not interested they kept on trying persistently. I received a total 20 - 30 calls back to back.

Calls seemed to never end even if i rejected or answered the call and thereafter saying not interested.

Had a terrible experience, had to accept some policy only to remain in peace ( free from calls ) and focus on my work.

My wife has Missed abortion in April 2016 after that she was suffering from missed periods for which She was under medication for 3 monthS. Then doctor suggested Hystroscopy for further treatment in October /November. She got her periods after this treatment but the claim of 27000 was rejected by ICICI saying that this is under infertility treatment And we don't cover that. But she was pregnant In April and how they are saying this is infertility.

Claim Number [protected]
Claim of Shruti P Patil
UHID ILGIC/A67/00/[protected]/W
Policy Number 4016/[protected]/00/000
Coverage Period 01-FEB-16 to 31-JAN-17
Date of Admission 17-SEP-16
Date of Discharge 18-SEP-16

Dear sir,
This is in regarding my motor claim no- MOT05851135 for my vehicle . I want to make to your notice my case so that you can give me positive response.
I have purchased a second hand car from Mr. Khushwant Singh on 24/04/2016. I gave my car papers to the RTO agent for Transfer on the next day. The agent said me as my car was mh04 THANE passing it will take time for transfer to Mumbai. He meant that he will have to get the NOC from thane RTO and then pay the OCTRIA on the car and then will be give to the Mumbai RTO. I felt the reason was very genuine so I gave him the job for the transfer as i was not able to do this whole process on my own, as everyone dose. but I requested him to do it as soon as possible. I was in touch all the time for the papers . On 1 st of July my car was given NOC from the THANE RTO for Mumbai RTO . Now the other process of OCTORIA was to be done . In that time I was out of station. I came to Mumbai on 20/08/16. I was about to go to him for the octoria but my car was robbed on 23/08/16 in early morning.I immediately got the FIR done and informed to icici Lombard co. for this.I asked them that if i have to transfer my car by paying the octoria . the concerned person said that it is not required. He assured me that it will not make any obstruction on claim disbursement, I will get my claim after the final report within 15 days if i not got my car back. I submitted my all the papers with the final report after 4 months of stolen car date. After this i got a call with the mail on 27/01/2017 that my claim is been canceled due to non insurable interest. Please help me as I had purchased my car with hard earned money . I said him that to give the claim money in the first party's name ( Mr. Khuswant Singh) . I also mailed the icici Lombard co whose reference no is[protected].

For policy 3001/[protected]/00/000 - payment has been deducted twice. See attached photo. It was told to me that I will get money back in 4-5 working days but its been a more than a 2 months, I have not got my money back. I am following up with person who processed policy, I have raised ticket #[protected] and [protected], American Express is following with ICICI lambord but issue has not resolved yet. Its a shame that they are sitting on my money and could not return in 2 months.