ICICI Lombard Complaints & Reviews

ICICI Lombard is not honoring the policy features and due to which I had to pay the damage charges. I have been repeatedly asking for the proof which customer care team does not bother to share. Even though there Complaint Escalation matrix (as published on Net) does not respond, it mutely let customer care team do their job, pathetic state of affairs at ICICI Lombard team

Sir / madam,

I have purchased a travel policy along with my flight ticket booking from Delhi to Patna to Delhi for 10th & 14th July 2017. Even though the amount was deducted, the policy did not come to me till date. Regarding the same I had called the customer care service thrice and almost every time my call was put on hold for at least 20 mts but nothing was sorted out till date. The last customer care executive told me that the particular PNR (Jet Airways PNR # RXAAXY) does not reflect any policy. But I had sent an email with all the detail along with the insurance receipt to icici lombard but they did not respond to me either. Please protect the common man from these robbers. This is not the first time I face this, almost all the time I have to call if they have to release the policy.

I have KUV 1OO K2
Registration No. is DL7CT9263
And insured with your extreme empire known as ICICI Lombar Policy No. is 3001/[protected]/01/000, My vehicle get Accident[protected] at 8.00 am. At N.H. 24 Hapur Road I went to SHIVA automobile that is situated in B-7, Industrial Area, Meerut Road for my Insurance claim After survey of my car By Mr. Rajeev Gautam give me claim for that Accident for front and back side. He reject to give approval for left side that also get dent in this accident. After the contact with Mr. Rajeev Gautam he told me that “Isko aap apni pocket se kara lo” what is this talk. At time of policy renewal will you agree If I pay you 5000 less le lo and I say that “isko aap apne pass se mila lo” I will not pay even 1 paisa (for repairing) to the garage for my repairing because I have all ready purchase 0% dep & Cash less policy from you, your company.
When I say to mr. Rajeev Gautam(Surveur) Plz give me in written that’s you reject my claim for left side he told me that he will give me the contact no. of his boss but after that even he is not picking my call. I make call on customer care toll free no. 18002666 and clear all details but they also told me that I will have to contact with surveur. After some argument they give a No. of Mr. Abhishek(Manager) [protected] after contacting to him I come to know that now a days he is not concerning with this area from that side I got a No. of Mr. Anoop [protected]. Today[protected] from afternoon to evening I trying to contact him for solving the problem but in vain.
I am trying to my level best to get the solution of this problem. plz resolve it as soon as posible otherwise I m ready to fight it on up to top level
Now if you will not take any action with this ----- I will have to go to Insurance Lokpal, IRDA, National Consumer Helpline
I am also a registerd merber of CONSUMER VOICE with the no. of 2910

My Name : Ajay Jain
Contact No. : [protected]
[protected]
[protected]
[protected]
[protected]
Address : 201/61B, Krishna Gali No.5, Aadarsh
Mohalla, Maujpur, Delhi-110053
Office Address : G-602, Karkardooma Court, Shahdara, Delhi-110032

Please think about me on priority basis.
Thanks

My claim No GEN[protected] against my health insurance policy No-4080/PNB-GSM/88351596/00/000 has been rejected by ICICI LOMBORD due to the reason of non disclosure of pre-existing diseases DM & HTN. But at the time of booking policy no one enquired about my existing diseases and explained anything nor carried out medical examination to me. Before issuing such a major policy their responsibilities is to check all those things thoroughly whether I am eligible for this policy or not. The bypass heart surgery carried out to me on 22nd March 2017 and I am taking bed rest at home without job/salary at this situation my claim was rejected by them. Kindly instruct the insurance company to pass the claim at the earliest so as to enable me to solve my financial problems. I shall be very grateful to you for this act of kindness. Thanks and regards
Gajendran.M, ([protected])
36/1 Sree Ganesh Apt 'A' Block Ground floor, 3rd Street, Sabinagar, Muthapudupet, Avadi, Chennai 600055

My honda activa has accident with aterno in parkig due to high race while starting and put down to the floor. There was as damage on headlight and its upper side plastic body, scraches
On body of front wheel and left back side body supress.
Surveyer only pass headlight and plastic body.
So, i request you to cover full damages as its single time accident claim.
Thanks

My name is maneesh kumar age 24,
Date of birth 12/01/92
Icici lombard employee have made a call yesterday i. E. On 12th june 2018 at 6:07 seconds explaining me a policy of health insurance worth rs 8000+
They explained me the policy and after that they told me that a verification team will call me asking me about my address phone no. Date of birth and card no. So that they can convert the amount of the policy to 440 as an emi instead of paying the whole amount together on my icici credit card.
When the verification team called me i had a doubt so i told them i need time to think if i want to take the policy or not that was 2 to 3 days.
After that icici lombard employee from malad a call saying you didn't completed the verification call what problem you have ask us i said i need time to think about the policy and everything and i said give me 2 to 3 days time to think about it they said okay and cut the call.
Then today i. E. 13th june 2017 they again made me a call at 12:13 pm regarding the same matter after he started explaining me again about the policy i said i don't think i will be interested in the policy as i have some problems he started to get rude with me he said your policy is already created and as you didnt complete the call of converting the emi the whole amount of 8000+ will be debited from my account i didnt gave any details of my card to them then how they can do that plus at the end of the conversation i told them i dont think i will be interested in the policy he again got very rude and started saying useless things over the phone and said you will receive a message over your phone that your account has been debited
If they debit any sort of money from my account it won't be a good thing from icici lombard team side how they can do that without me whole consent over the policy.
This was the most rude and weirdest conversation made by them at the end of the call.
Please look into the matter as there are already 700+ complaints against them already and i am adding one more today is really someone is taking care of it or not.
I have already made a complain regarding this on icici lombard chat services my chat id is : chat[protected] and the person i was chatting with was sanchita.
Please tell them not to behave in such ways with the customer of icici bank.

I have taken overseas travel policy from icicilombard Lombard for 4 family members. Their online team sent me 4 different payment link for which I made 4 different payment through my netbanking facility. But these people issued me only two policies. When I omplained they forced me to pay premium again saying techical error and later on I came to know that they issued me policies against all the payments instead of refunding the first payment. Now these people are just fooling around. Worst insurance company I have seen in my life time

My name is seeethi reddi sekhar reddy my vehicle claim no MOTO 6374507 this process ruining from 3 months police is claimed but not debit amount i had follow up related persons (jaka upendra phone no: [protected]) but this person told me about this process will be take more days and not properly respond, please kindly request recived and justice me to be debit my amount

Respected Sir/Madam,

I Sanjeev Gupta ( Advocate) have a taken insurance from ICICI Lombard for m car No. DL-13C-6154 and in the last four years, there is no claim, last sunday, front side of my car hit and my car is damage and I have given my car at Renault Noida Sector-63 and my claim No. is MOT06638116 and till date ( 30/05/2017), there is no response from company.

I am writing this complaint with regards to my car insurance claim. I met with an accident at Lucknow highway on 12th March 2017 for repairing and insurance purpose i dropped my car at Megha auto dealers (I) pvt ltd. The insurer inspected my car within few days and i was told that the insurance will be claimed within 45 days. But its been 70 days passed and so far i didn't get any response from the insurance company. I have been doing regular follow ups with the insurer but i all the time they keep on telling me that it will be done in couple of days, But as of today no action has been taken to assure me. But in response they are asking me to visit their Lucknow branch when they know that i am out of the country since past 2 months and i cannot visit them personally. I believe that the insurance is not bounded to one city and covers all over India then why my case is been delayed and why they are not transferring my case to any Delhi branch.

The insurer persons I am taking with is Mr.sagar (contact no - [protected]) & another one is Mr.Supraneet (Contact no - [protected])

I would urge you to please look into the matter as i truly believe that ICICI is committed to its customer service and commitment. And help me to get my insurance claim ASAP.

You may contact me on [protected]. or reach me on my email Supreet.[protected]@gmail.com.

My insurance details is as follows.3001/GI[protected]/00/000
Vehicle model:-Chevrolet beat.
Vehicle no :- DL2C AT 1038

Kind regards,
Supreet.

I have raised a request to cancel my loan policy, daily i am calling them and they are telling they are updating the documents but i didn't receive any response.
As there is a name mismatch with cancelled cheque and the policy name.I have submitted all the documents PAN card, Passport, Neft Form, Cancelled cheque and Self decleration letter.Can you please let me know when can i get the refund.This is high time of waiting with the services as you people are testing the patience of the customer.

Dear sir/madam
In reference of above claim no have say that i am extremely sorry after approval form insurance company. There is no meaning by according to cause of accident given by approval of insurance when ever there is a genuine complain.
So i there for request you please re-consideration and approval to re survey from higher authority and new team because i am being to harsh.

Thanks & regards yours
Seema kumari place of accident-fatuha
[protected] date of accident[protected]
Shivam automobiles
Bihar, patna

I am not happy with support team and Sales team, Its finally very poor experience with ICICI Lombard Team. Let me briefly explain your poor service.

1) Date 10 - April- 2017 Your Executive team called me and offer me Car insurance. As I have car hypothesized by ICICI Bank ltd so I thought they have all my car details that's why ICICI Sales Team calling me, even they know my policy will expire with in 4 days.. So I trust her and I found offer quite good as compare to prv. company. Its on record I told her I need full coverage for my Driver and passenger setting in my car as it is Commercial vehicle. Asma Your Executive request to hold the phone and discuss with her manager Mr. Shanker.Sipger and increase the Final cost Rs.15946 Which I have paid Through Credit card. She asked me to send Older policy and My CAR RC. Which I have sent to shanker.[protected]@icicilombard.com .( On record)

2) Finally I received Soft Copy. There was not mentioned any Policy No. I got time after 4 days and go to shop and Print out that Soft Copy. Which I notice It was Private car insurance which is not valid. I called to 24 hrs customer care phone no and they asked me to provide Correct policy no, which was not mentioned on Policy no. I request her how to solve it, she asked me wait and we will convert your policy in commercial I was happy its ok if you can settle it. Finally I received another call after one day and she told me ICICI Lombard only deals in general Privet car insurance. This was shocking news for me really, I was not heaving extra money to spend for another policy and now even my policy got expired already so I am already late.and I have to pay late fees which I have paid. I request to ICICI Lombard to refund me this amount so that I can buy new policy I raised complaint and Customer Care ask me to buy new alternate policy first. I already mention I was not heaving that amount to buy new policy. Date 21-April My complaint registered and I arrange fund pay market interest for that. HDFC Bank sent me Credit Card bill including Service Tax, How much I have paid in your single mistake you don't know. Its really harassed me, , Police checking and Challan etc. Your Executive already told me to you will get full refund but you only refunded amount of Rs.12711/- .

3) Fees I have Paid, Policy Late fees Rs 300 and Credit Card Tax Service Tax + Swatch Bharat Tax(0.5%) + KK CESS (0.5%) and you already deducted Rs. 3235 Total Loss Approx. Rs 3500

How many months to you require to change my name in my car insurance?

- i raised the request in the month november last yr i, e 2016
- the are continues emails on that to you guys.
- my car met with accident in the month of dec 2016.
- called the customer care on the same day spoke to 4 of your executive on call. Brilliantly all 4 gave me different answers for the same question.
- i could not use my insurance for my car accident since, you guys have not changed my name still.
- i raised a request again last week i. E 9th may, i am diligently getting one constant auto response for my emails request. But sadly no one as called me or even responded to my email. Why icici needs you when you guys depend on only auto reply.

Firstly i had to pay you the yearly subscription, secondly being paid also i have to use my money for the claim and you guys are still not changed my name.

You guys are fantastically stupid. Surprises me that there is no manager even to respond to my emails.

Is icici paying your salaries are you guys are doing charity, the way you guys deal for me it looks like charity..

Policy no. 3001/[protected]/01/b00
Req no : icicilom:[protected]

Sir/madam,

With respect to the above mentioned subject (Reg.: renewal and reduction in renewal term from 3 years to 2 years for policy nos.4333i/xol/89266527/00/000 and 4333i/xol/89266524/00/000.), i would like to inform you that i hae received the renewal letter from you dt. Feb.02.2017 for both the above policies and the last date for renewal / expiry date is mentioned as april 9 2017.

But i was really shocked to see the next act of yours (Like last time you have changed my policy from complete health care to health protect with out any prior information and confirmation from my side which is still disputed) that, at the time of giving this addon policy you have affirmed over phone and further by letter that this is a 3 year flotter policy and will be renewed after 3 years only and this is till the age of 80.

Now in the renewal letter you have mentioned these policies to be renewed for 2 years only. Ie a change from 3 years to 2 years. I once again affirm that, i can't renew the policies every year and that is why i have chosen your this addon policy which you have assured that this is a 3 year flotter policy.

When contacted your representative mrs. Swetha on 07.04.2017 over 18002666 to renew this policy, she says this policy cant be renewed over phone or on line, (And she said i have a grace period of 30 days, when i said 9 th is the expiry date). Where as i have been doing this for the last 6 years and also this facility was mentioned in your earlier renewal letter.

I really wonder why you are doing this always?? What we understand is if a party is not claiming even after renewal twice, you are expecting that he may claim this in the third renewal and wanted not to renew this policies of common public, which is a crime.

Hence i request you to kindly give change my policy to 3 year flotter and allow me to renew this online or send your person to collect the cheque on prior appointment.

Further to the above mail i got the following reply from their end with out reinstating my basic policy. Ie "dear ms. Rekha,
Greetings of the day!
With reference to your query regarding the policy numbers 4113i/xol/89266524/00/000 and 4113i/xol/89266527/00/000, we regret to inform you that due to some technical issue the said policies cannot be renewed online and policy can be renewed only on offline from our branch.
Also we wish to inform you that the grace period for policy renewal is over and hence your policy cannot be renewed.
However, a fresh proposal can be issued to you. Hence, we request you to confirm us with the future course of action.
Your relationship with icici lombard general insurance is greatly valued and we look forward to delivering the best of our services.
Thank you for writing to icici lombard.
For any further assistance or clarification, please feel free to write back to us at [protected]@icicilombard.com or call us on our 24x7 toll free helpline 1800 2666.
Warm regards,
Devendra p (Customer relationship manager)
Customer service desk
Icici lombard gic ltd
To enable us to service you faster and more efficiently, we request you to keep the mail subject line unchanged for all further correspondence with us by e-mail.
You may visit our website https://www.icicilombard.com/content/ilom-en/ServiceCouncil/SQindex.html for the grievance redressal procedure of the organization."

This is the way they are responding. Then how we can rely on these insurance companies. Kindly take immediate action in this regard.

Awaiting your immediate action in this regard.

K. R. Binumon

My name is inderjeet singh... I registered a accidental claim 2 month ago.. What is the progress no one tell me.. Who handle my case his name is jasmeet bagga i try to call him many times but he is not picking my phone... This is the way to treat a customer..

My claim number is mot 06465548.

I also registered a complaint on ur toll free number last week but no

Response till???

I hope u will take a action and solve the problem asap

[protected] u can call me this number i m waiting

Registered office: icici lombard house, 414, veer savarkar marg, near siddivinayak temple, prabhadevi, mumbai - 400 025

Respect sir,
We have bike and stolen afetr that insurance say that i am not paid your insurance money because yr FIR not register in within 24 hour.

Regards,
shailendra
[protected]
Respect sir,
I would like to say that i have no idea about that online intimate to you so i have delay to inform you.
Second thing is that i have given information to police but he said that please se 4-7 days after that i will have wrote your report.
Thats why delay
I am also given clarification to your sarveyer about this. You can ask those person.
Rgds,
Shailendra

Hi, I am ICICI Lombard Motor insurance zero depreciation policy holder for my new four wheeler. On 30 April, 2017 my car met with an accident and I have register the claim for the same and the claim No. MO06582092.
I told that my car is majorly hit from the front and somehow touched from back also. The inspection has done by Mr. Yogender Rawat and he has approved only half of my damage. He said he will not approve the back bumper damage and scratches on sides. The reason he gave is that the rear bumpher is previously damaged. I am unable to understand i bought it before one month.
Rear bumper is bended and there is major scratch on the right side body.
I do not understand why you people are not considering customers problem at the time of giving claim. If my car is not repaired fully then what is benefit of taking the claim.
I am very very disappointing from the service provided by ICICI Lombard. What is benefit of taking zero depreciation policy for my car if you are considering half damage. Why false promises are made during the time of buying the Motor policy and insisting to buy the zero depreciation policy. Is this kind of service is provided by ICICI Lombard ? Do customer require to call every time to surveyor ? Inspite of calling Mr. Yogender, he is shouting on me and told me you are not there to paying for us. He dont care if i left ICICI Lombard insurance and go for other.I have been customer of other insurances earlier and didn't saw this kind o[censored]nprofessional and pathetic service. I am escalating this mail to the highest level and am expecting your answer very promptly.

I am Mahavir Chordiya. I have ICICI LOmbard Health Insurance. I submitted clai recently. My claim number is[protected]. I have submitted all the bill still they have deducted Rs 5400/- with reason that IV detail bill is not their. But in final bill the IV Of 36X150 already stated. Even in discharge summary all the iv details has stated. I tried to explain them all the situation but they are not understanding. It's pathetic. the customer care guys have no sence. it has really bad experiance with me. they just want to deduct the money with no reason. If some higher person in ICICI i really want to discuss with them. if they want to call they can call me on [protected].

Dear Friends attention, If you Buy a New car Or
Renewal your car insurance, think hundred time
before take this. Even by mistake you don’t take
Insurance from ICICI LOMBARD You should take online
insurance, or take it from another insurance company because
When you claim insurance, these people will do dramas around
the world and you will not get the money, These people also do
whatever they want to do, you will not get money or get Less
money and will find such excuses, and they ( ICICI LOMBARD )
gives more commissions to their agents and car dealers
that’s why their agents and car dealers will make large and
false commitment for you and don’t get trapped in their false
promises because when you get a claim these people raise
their hands and finally you should not take money, or file a
consumer case otherwise spend your money yourself, these are
the three ways you have Once again I request you all that
don’t take Car insurance from ICICI LOMBARD. Let me know
if this happened to you from ICICI LOMBARD and you can
not get any support from ICICI LOMBARD, you can mail me
with your car details and car insurance details, I will be fight
on behalf of you [protected]@gmail.com
Till now I will get lot of details. as per this details approx.
100 crore rupees should not paid by ICICI LOMBARD