ICICI Lombard Complaints & Reviews

Dear sir/ madam,

[protected][protected][protected][protected][protected]-------
Secure mind insurance policy no. - 4065/ICICIAL/95797775/00/000

Loan Account No. (Linked with Insurance Policy) - LABRD[protected]

Name of Insured - Jignesh Derasari

Claim intimation ref. no.[protected]

[protected][protected][protected][protected][protected]-----

Along with my four wheeler loan from ICICI Bank, they have sold "Secure Mind" insurance policy of of their sister concern - ICICI Lombard General Insurance Company (Duration of insurance policy - 27/10/2014 to 26/10/2019

As mentioned in the policy wording if the insured lost the job, three EMIs will be waived off.

I lost my job in the month of March 2017 and submitted my intimation through telephonic conversation with their customer care executive.

Its more than 10 days now after the claim intimation, have not got any confirmation from ICICI Lombard General Insurance about claim intimation and list of documents to be submitted with their claim form which they have promised to send in a week's time.

I have not received any mail or confirmatory call from their side inspite of providing all the detailed information to them at the time of claim intimation.

Surprisingly, they have no online facility where I can download claim form or get any guideline about claim procedure.

ICICI Bank didn't find any linked of such policy with my Auto loan account but in the original copy of insurance policy it is clearly mentioned. Simply they are cheating and harassing.

Requesting to please help in the matter.

with regards,

Jignesh Derasari

I opened credit card account with icici. Subsequently i got a call from icici lombard and stated that it is compulsory to open the health policy of icici lombard other wise 50% money deducted from your credit card. That time i was agreed to opened policy. In this connection executive stated that after three months u can close that account. I closed my account after three months ur coy deduct 30 % money from my credit card. As per your executive at the time of opening of health insurance they told to me after thre months you can close your account and all the money refund to your account. But when i gave a request to closed the existing policy exe told to me there is no provision to refund the money as well as 30 % will also deduct money from your account. Now i want my money because i not avail any type of medical facility which comes under policy. And your coy scaring to people and telling lie to people for opening and completing the target.

it is my personal request to refunded my 30 % money to my account. I am giving detail about the policy no 4128i/hp/[protected]/00/000 opened on 05 nov 2016.

My bike is damaged by my father's friend and i don't know his actual name. I am complaining to company for claim and i dont know his name i say his pet name nikku to company and when i submitted all documents i saw his name is not nikku his name is Abhilash and company not passed my claim he says to me that i submitt the nikku's licence then he passed my claim actually nikku is not his real name only pet name. Company is not help to solve this problem he only wants nikku's licence

Akshay A Patel
Mobile No: [protected]
Claim Number JET002537
Insured Name Akshay A Patel
Policy number 4110/D-000165/164090/00/000
Coverage Period 9-Feb-17 to 9-Mar-17
Date Of Loss 9-Feb-17
Sub: Rejection Letter - Claim No: JET002537 under Policy No: 4110/D-000165/164090/00/000 towards Trip
Cancellation & Interruption Claim of Akshay A Patel
Dear Sir/Madam,
We share your concern as a valued customer of the ICICI Lombard family and thank you for choosing ICICI
Lombard as your preferred travel insurance partner.
We refer to your aforesaid claim submitted for expenses towards “Trip Cancellation & Interruption”.
Kindly note that the policy is issued to residents of India only. As per the information provided we
understand that the Insured is not a resident of India. Hence we be able to settle your claim as per policy
terms and conditions.
Sr
No
Reason Remarks
1 Policy Exclusions &
Conditions
STANDARD TERMS AND CONDITIONS:
Incontestability and Duty of Disclosure:
The Policy shall be null and void and no benefit shall be payable
in the event o[censored]ntrue or incorrect statements,
misrepresentation, mis-description or on non-disclosure in any
material particular in the proposal form, personal statement,
declaration and connected documents, or any material
information having been withheld, or a claim being fraudulent
or any fraudulent means or devices being used by the Insured
or any one acting on his behalf to obtain any benefit under this
Policy
We continue to remain committed to you as a valued customer and assure you the best services at all times.
Should you require any further clarification, please feel free to write to us at the below mentioned address,
or email according to your preference, quoting the above claim number, and we shall be pleased to assist.
We request you to respond within 8 weeks of receipt of this letter in case of any query pertaining to your
claim. If we do not receive any response from you within 8 weeks, your claim will be considered as
Rejection Accepted at our end.”
Contact Details: Email: [protected]@icicilombard.com
Address:
ICICI Lombard GIC,
ICICI Lombard Health Care,
ICICI Bank Tower,
Plot No 12, Financial District,
Nanakram Guda, Gachibowli,
Hyderabad – 500032,
Telangana
Thanking you.
Yours truly,
ICICI Lombard General Insurance Company Ltd.
ICICI Lombard Healthcare.
IRDA Registration No. 115

My Name is Akshay A Patel - 33 Lockwood Place, Clifton, NJ 07012
[862][protected] Home [973][protected] Cell
email: [protected]@yahoo.com
I have been very patiently awaiting for over [15] months, I have submitted all required documents, at the end I was finally denied again by the ICICI Insurance company.
Please help and contact me accordingly.
Thanks
Sincerely Yours,
Akshay A Patel

Poor response -----No body is ready for listen my voice. becuse i have the loan from ICICI bank and they themself gave this policy of ICICI lamboard, , both the comapny are owned by one person...vary bad service...i called 3-4 time to customer support also but no postive response from them...
Bank team is daily calling me even after informing them in branch also

Hi, I am ICICI Lombard Motor insurance zero depreciation policy holder for my four vehicle. On 24 March, 2017 my car met with an accident and I have register the claim for the same and the claim No. MOT06464048.
I told that my car is majorly hit from the front and somehow touched from back also. The inspection has done by Mr. Rahul Jadon and he has approved only half of my damage. He said he will not approve the back bumper damage. The reason he gave is that the force in from front to back. As mentioned earlier the car hit from front is much higher as my bonnet and front bumper is damaged.
Rear bumper is broken around 4-5 inched from left side and there is major scratch on the headlight of front left side.
I do not understand why you people are not considering customers problem at the time of giving claim. If my car is not repaired fully then what is benefit of taking the claim.
I am very very disappointing from the service provided by ICICI Lombard. What is benefit of taking zero depreciation policy for my car if you are considering half damage. Why false promises are made during the time of buying the Motor policy and insisting to buy the zero depreciation policy. Is this kind of service is provided by ICICI Lombard ? Do customer require to call every time to surveyor ? Inspite of calling Mr. Rahul many times, he is not picking up my call. I have been customer of Tata AIG and HDFC earlier and didn't saw this kind o[censored]nprofessional and pathetic service. I am escalating this mail to the highest level and am expecting your answer very promptly.

I am Rajni Patel, [protected] m I had purchase Swift Car and purchase Insurance policy 100% cover all things and understand all detail. It mention that your car can claim 100% if any damage. But showroom is not passing our claim and not giving support after we purchase.

Where should we complaint ? How can we get our money back from Lombard or get service from them ?

Also they force to renew form the auto dealer from where we purchase the car. Dealer "Kiran motor - surat" is not providing proper service as well answer correctly or provide full information about the policy. Every customer is not educated or have English knowledge that they can read * information.

Is there any way that we get justice?
Also Government Consumer court Customer Service number not pickup phone.

Dear Sir,
I bought a secondhand motorcycle (UP-14-AS-4558), from Mr. Amit Kumar dtd 22/10/2016.
And the same was stolen from the parking of my office (copy of police complaint encl. for ref) then after I contacted your office for insurance claim an executive (Mr. Nitin Saxena) I then fulfill all the documents required by him for claim. I even sent the docs. By Indian speed post (EU[protected]IN).
I am to say that, I have been paying to your insurance company (ICICI Lombard GIC Pvt.Ltd) since last for the security of my vehicle (I WILL GET HELP FROM YOUR SIDE AT THE TIME OF ANY UNHAPPENING). But very sorry to say that I am really very disappointed by your this kind of behavior (NONE OF YOUR EMPLOYEE/STAFF MEMBER DIDN’T EVEN THINK OF APPRISING ME /OR NEITHER CALLING ME ONCE.
Now when I called customer care to know the status of my claim I was shocked to listen that, my file has been rejected (REASON BEST KNOWN TO YOUR OFFICIALS) and Mr. Imran, who received the call, told me to go to court, if I really want to get the claim
KINDLY ATLEAST ADVICE ME WHAT I HAVE TO DO FOR GETTING MY CLAIM AMOUNT, WHICH IS MY RIGHT TO TAKE AND I HAVE ALREADY PAID FOR THE SAME.

Regards,
Satyendra Kumar Dwivedi
[protected]

Dear Sir/ Madam,
I am Bargavi. G an employee from Actavis Pharma development centre, Ticel Bio Park, Taramani.. I would like to inform you that I have applied for a claim on May, 2016 through my company.. But I did not get any further details about it later.. Even that was not also registered yet. I request you to revert asap with the positive response.

My name is arvind Gupta I'm a customer of your policy
The accident was my two whealer is 13 January thus i claimed
Your correnspondance take photograph but after one day a call me by garage your speed meter is also damaged so you call mester satish tivari and told him to take meter pic i call him but he are not reaching there
He call me you can take your scooter from there i will clear your clame but now he told that you will not claimed on your meter
Please help me
My claime no is mot06373442

We had a pre approved cashless approval for my father's angioplasty at Criticare Hospital Andheri West. On the day of discharge when final bill was submitted icici lombard took 3 hrs to respond and they responded with a query. To this query the hospital responded and they too another 3 hrs to respond. Wen the patient was due for discharge why do they take 3 hrs??? They had another query to the response from hospital and again the insurance company is taking 3 hrs to respond. Isn't it just pathetic that a patient who is due for discharge is being subject to the 3 hrs tat that they have. I think this is the worst thing an I surface company can do to its cashless claims. Pathetic and inhuman

Dear sir/mam,

I have taken a policy from Icici bank company
( policy no. 17704598 on 20/4/2013 )
When i have purchased the Policy bank employee told me when you need funds, you can withdraw the funds anytime but now Customer care executive saying that u cannot withdraw funds except on hospitalisation.
And they are saying u have to pay the premium again when fund amount decreases.
They are Even not adding my daughter to the Policy.
All these conditions not discussed before Selling the Policy.
Everyone is misguiding.
Even i Don't know the features of the Policy.
There is a false Selling of Policy and misguiding.
Kindly refund the funds, i am in need on urgent basis.
Regards,
Jyoti and Dipanshu Kataria
[protected]

Jet airways flight 2645 dated December 07, 2016 was cancelled due to poor visibility and fog.

The Jetprotect claim as well as refund of ticket not done despite repeated emails & submission of all documents

ICICILom:[protected]
Claim No. JET002420
Policy No: 4110/D-000194/237464/00/000 towards Trip Cancellation & Interruption
iHealth care Interaction ID[protected]

Already sent mail several times to ICICI Lombard customer care ...claim no mot05869255..Taken Car from ABT cuddalore...Insured under ICICI Lombard...Car accident occured on 20 the jan2016..Inspite of submitting documents, claim has been closed...

.No proper response...Customer care has blocked mails..Insurance agent named Mr.gowthaman has closed the claim without prior intimation..

Hi, I had submitted a Mediclaim to ICICi Lombard, Bangalore with Originals and other docs but the same got rejected saying that medical treatment taken in the hospital was not required.I am really shocked to know that the patient was admitted as per doctor's advise and not as per happy wish. I am very much shocked to know that an ICICI Lombard is saying me that the treatment was not required in the hospital whereas, the doctor has insisted us to admit the patients in the hospital for further medical treatment. Let me know if any one has encountered such type of issue and the steps taken to resolve the matter.
My money is stuck, pls advise.

I met with a car accident few days before. I visited the nearby workshop of maruti for getting my car repaired (Maruti suziki swift dzire). My car had a lot of problems due to accident. While claiming the insurance, icici lombard surveyor is saying that the claim for steering will not be provided because it is technical issue of car.
Just to inform, car had no steering issues before accident. This is the worst service received from any insurance company.
Following are the required details of the same:
Car number: mp09cp9204

Thanks,
Ankit agarwal
[protected]

Hello sir myself BABURAO I am having hero Honda passion pro last December vehicle is thefted by unknown person I registered a complaint.january the vehicle is trace outed but not in moving condition.
Battery silencer horn missing .I registered a claim but surveyor said that claim should not be processed because of partial theft...
My claim no. MOT06363343

Denial of cashless request claim & access

Claim of sunil kumar digambar bhasale
Uhid[protected]
Policy number 4113i/xol/83165750/01/000
Policy period 24-sep-2015 to
Al number[protected]

Icici lombard has denied cashless request of rs 31912 & further access for my claim on treatment on gallstone infection, by claiming nondisclosure of hypertension at the time of policy commencement. the two are unrelated. the policy has been terminated.

There is no connection between gallstone infection & hypertension.

My policy is in force since 5 jan 2007 and all pre-existing diseases are said to be covered after 4 years.
Hypertension is a recent development.

The gallstone treatment is yet incomplete and i have been advised for laproscopy for removal of the gall bladder itself. icici lombard is trying to avoid this treatment cost too by terminating the policy which is valid upto 6 jan 2019.

Icici lombard is behaving unethically resorting to unfair trade practices when it comes to claim settlement.

Pl look into the matter and advice icici lombard to honour its commitments.

Sunilkumar bhasale

Please see below my claim details:
Claim ref number: mot06355256
Policy number: 3001/[protected]/00/000
Name of insured: dharamjeet r prasad
Date of survey: 15-feb-2017
Date of accident: 10-feb-2017
The surveyor was kamal goyal. He did not come for the survey and asked for photographs from rahul motors. He rejected 2 out of 3 claims saying that they are 15 days old. He refused to physically verify the same on my request and told me to complain to anyone i want. He told me only he is the authority who will decide my claim ammount and he will not allow me to get justice.

My Motor claim no. : MOT05850628
My Bike was ready in the month of September and I was told that the amount of reimbursement will be received in the month of October. Its been over 5 months now. I have yet not received my reimbursement amount. I did not receive any positive sign or a date by when I will be getting my reimbursed amount by the person who is looking after my claim from ICICI LOMBARD. All documents were submitted by me through the service channel (S.M Auto - Goregaon - A Mahindra Authorized Service Centre). I could not understand the reason of such a delay.

I want my issue to be expedited.

Nilotpal Singh.
Bike : Mahindra Mojo