ICICI Lombard Complaints & Reviews

Sir mene icici lombard se zer depriciation ki car insurance policy le rakhi hai. Mene 17 april ko inke cashless garage me apni car repair karwai. Lekin serveyor ne mere claim ka paisa 2 june ko mere account me na daal kar kisi or ke account me daal diya. Mene inke customer care me bhi serveyor ke khilaf sikayat ki. Lekin unhone kuch bhi solution dene se mana kar diya.
Please sir mera claim ka paisa jald se jald dilwane ki kripa kare.
Mera claim no. Mot06522823
Customer care complaint no. [protected]

We had not taken any mediclaim policy however Rs 17170 amount showing due in CIBIL against policy no 4034/FNP/01536968/00/000.
This policy had been cancelled .
Please look into this matter seriously and solve it as soon as possible.

We did not apply for this policy. it was imposed forcibly
i had talk to bank officer regarding this matter and he assured me that the policy has been cancelled. but when we has gone to bank of baroda for taking loan for my daughter marriage, bank officer said that Rs 17170 amount showing in CIBIL, so first you clear it than apply for any loan.
please look into this matter very seriously. we are suffering so many problem due to wrong work of bank officers.
please solver this matter as early as possible.

I have raised complaint moto[protected] my vehicle number is ap26bb7677.
My car is damaged on[protected] i have submitted on show room. But work shop is given estimation given. But any one one not intimated to me.
What is approve and not approve. I got sms from icici. Your survey is completed.
Today i called-up to mr. Samantha he is given irresponsible answer. Please do need full.
Ph. No: [protected]/[protected]

I am satvik shah, claim id:mot06744081, bike is in the name of nikunj m shah but i m authorised person and i m handling this bike since 8 years if we r geniuly paying insuranse since 8 years n i[censored] r not redy to help us in case of stolen vehicle then what we have to do tell me? Ur staff is not peeforming their actions correctly n perfectly, i have all the documents which you have asked to me, but one report punchnama report not asked by ur executive so i have no idea about that now they asked this report, police told that we have sent it to a court n relases after process completes ur staff says we will not pass these insurance, u r suffering a lot but we can't help you, ur staff is not responding well, i[censored] can't help us then why to give you an insurance?? Me and the people like us only hope that insurance company will help us but ur staff support is not well so i m submitting this gentle report to u, n yet u can't help us then i will gently say to my frnds, relatives, family n all 216. Flat members not to pay any kind of insurance to this company since they are not helping us in such critical cases, pls it's a polite request for helping me as my released bike from the court is in shradha motors from tue 8/8/17 requires a lot of treatment pls help us as a geniue customer n geniue reason as a responsible and respected company pls help me satvik shah from vasna, ahmedabad

From: Ashish Kumar Singh6
Sent: Thursday, August 10, 2017 6:37 PM
To: '[protected]@icicilombard.com'
Cc: 'ashish kumar Singh'
Subject: RE: RE:ICICILom:[protected] Cancelation request for Home Policy Number: 4013/W[protected]/00/000 at icicilombard.com
Importance: High

Hi Team for doing a fraud.

On your trust I have somehow, wait for 10th August 2017 to get my return of total amount (i.e., 16526-/INR) .

Now, It seems you guys are not interested to payback my money. As discussed today with customer care guys. It is not possible to payback my money (i.e., Yahyah and Kalpesh, if their conveyed names are right which seems suspicious as per your deeds).

It is very frustrating and humiliating that because of your misbehaviors and misdeeds I am suffering a lot.

Because of your confirmation for not able to resolve the bank name issue and insurance closure confirmation. I had requested bank for booking another home insurance.

Which has created a great money crunch. As Allahabad bank has given me ultimatum for providing the insurance hard cope within a week.

Without any further discussion just I want my total money. Which I keep requesting from day first.

Note: I am not interested to continue this policy in any form as communicated several times.

Details:
Request:ICICILom:[protected] Cancelation request for Home Policy Number: 4013/W[protected]/00/000 at icicilombard.com

Thanks & Regards,
Ashish Kumar
Mob. No.:+91-[protected]

From: [protected]@icicilombard.com [mailto:[protected]@icicilombard.com]
Sent: Tuesday, August 01, 2017 10:06 AM
To: Ashish Kumar Singh6
Subject: RE:ICICILom:[protected] Cancelation request for Home Policy Number: 4013/W[protected]/00/000 at icicilombard.com

Dear Mr. Kumar,
Greetings of the day!
We acknowledge the receipt of your e-mail and look forward to serve you.
With reference to your e-mail regarding policy number 4013/W[protected]/00/000, we wish to inform you that we have already taken a note of your concern regarding cancellation on top priority and would revert to you by 08/10/2017.
Request your co-operation in the interim.
Your relationship with ICICI Lombard General insurance is greatly valued and we look forward to delivering the best of our services.
Thank you for writing to ICICI Lombard.
For any further assistance or clarification, please feel free to write back to us at [protected]@icicilombard.com or call us on our 24x7 Toll Free Helpline 1800 2666.
Warm Regards,
Ratender Roy (Customer Relationship Manager)
Customer Service Desk
ICICI Lombard GIC Ltd
You may visit our website
https://www.icicilombard.com/content/ilom-en/ServiceCouncil/SQindex.html for the Grievance Redressal procedure of the organization.
To enable us to service you faster and more efficiently, we request you to keep the mail subject line unchanged for all further correspondence with us by e-mail.

Thank you for your quick email reply without no action.

As discussed with your customer care (on 27th July 2017 itself). I should expect confirmation call regarding cancellation maximum to 29th July 2017. But as usual I didn’t. Which is not a big issue. Main conceren about the total money refunding of an amount 16526-/INR on quick basis.

As your customer care confirmed me that I would get my total amount (i.e., 16526-/INR) very soon.

Expecting your urgent help on same as somehow, I had adjusted this amount from my home load EMI.

Hope!, at this time, you will do this needful at priority and quick basis.

Thanks & Regards,
Ashish Kumar
Mob. No.:+91-[protected]

www.techmahindra.com

From: [protected]@icicilombard.com [mailto:[protected]@icicilombard.com]
Sent: Sunday, July 30, 2017 9:04 AM
To: Ashish Kumar Singh6
Subject: RE:ICICILom:[protected] Cancelation request for Home Policy Number: 4013/W[protected]/00/000 at icicilombard.com

Dear Mr. Kumar,
Greetings of the day!

With reference to your query regarding cancellation of policy no. 4013/W[protected]/00/000, we wish to inform you that we have taken note of your request under reference no.[protected] and our endeavor will be to address it within 10/08/2017.
Your relationship with ICICI Lombard General insurance is greatly valued and we look forward to delivering the best of our services.
Thank you for writing to ICICI Lombard.
For any further assistance or clarification, please feel free to write back to us at [protected]@icicilombard.com or call us on our 24x7 Toll Free Helpline 1800 2666.
Warm Regards,
Thigle Anuradha (Customer Relationship Manager)
Customer Service Desk
ICICI Lombard GIC Ltd.
To enable us to service you faster and more efficiently, we request you to keep the subject line unchanged for all further correspondence with us by e-mail.
You may visit our website
https://www.icicilombard.com/content/ilom-en/ServiceCouncil/SQindex.html
for the Grievance Redressal procedure of the organization.

From: Ashish Kumar Singh6
Sent: Thursday, July 27, 2017 5:21 PM
To: [protected]@icicilombard.com
Cc: 'ashish kumar Singh'
Subject: RE: Cancelation request for Home Policy Number: 4013/W[protected]/00/000 at icicilombard.com

Hi

It is very frustrating that you are not able to resolve a simple rectification issue in correspondence address and bank address issue. Which (i.e., rectification issue in correspondence address) has been raised long back on 09-July-2017.

As Allahabad bank is not accepting the insurance without full bank name and its address as shared in attached sanction letter.

Kindly cancel the policy as well as revert the whole paid amount ASAP (as soon as possible).
In todays discussed, you agreed for not able resolving the issue even after this much days past.

This time at least expecting your quick response on same.

PFA for more info.

Thanks & Regards,
Ashish Kumar
Mob. No.:+91-[protected]

www.techmahindra.com

From: ashish kumar Singh [mailto:[protected]@gmail.com]
Sent: Sunday, July 09, 2017 7:01 PM
To: [protected]@icicilombard.com
Cc: Ashish Kumar Singh6
Subject: Fwd: RE: Confirmation of your Home policy at icicilombard.com

[protected] Forwarded message[protected]
From: "Ashish Kumar Singh6"
Date: Jul 6, 2017 1:28 PM
Subject: RE: Confirmation of your Home policy at icicilombard.com
To: "[protected]@icicilombard.com"
Cc: "ashish kumar Singh"
Kindly rectify the corresponded address:-

ASHISH KUMAR, EMP. ID - 467786,
TECHMAHINDRA, A-20, SECTOR-60,
NOIDA, GAUTAM BUDH NAGAR, UTTAR PRADESH, 201301

Note: As per discussion, can update the risk pin code if required.

Resend the same so that I can have a look on same.


Thanks,
Ashish Kumar
[protected] Forwarded message[protected]
From: ICICI Lombard
Date: Tue, Jul 4, 2017 at 10:16 PM
Subject: Confirmation of your Home policy at icicilombard.com
To: [protected]@gmail.com

Dear ASHISH KUMAR,
We thank you for choosing www.icicilombard.com for your insurance needs.
Please find your Home Insurance Policy Certificate attached.
The attached soft copy is a valid document that can be used in place of a hard copy. As per our Go Green initiative we would request you to please use the soft copy in place of the hard copy.
The policy details are as follows:
Policy Number: 4013/W[protected]/00/000
Policy Start Date: 7/11/2017
Policy End Date: 7/10/2027
Premium Amount: 16526
Click here to logon to your account on www.icicilombard.com using your Registered Email ID and Password to view a valid soft copy of your policy.
To better familiarise yourself with your policy, kindly visit our FAQs section.
How do I make a claim?
Call our Toll Free Helpline on 1800 2666 to register your claim. We recommend you save this number in your mobile as well. For detailed instructions, click here.
How do I renew my policy?
Simply logon to ‘My Insurance Account’ to easily renew your policy.
For more details on your policy, please read the Policy Wordings carefully.
In case of any queries or assistance, please call us on our 24x7 Toll Free Helpline 1800 2666 or write to us at [protected]@icicilombard.com.
We look forward to seeing you again on our website.
Warm Regards,
Team icicilombard.com

Disclaimer

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Corporate Address : ICICI Lombard General Insurance Company Limited ICICI Lombard House, 414, Veer Savarkar Marg, Near Siddhi Vinayak Temple, Prabhadevi, Mumbai - 400 025.

Product Code – Misc 13

Thanks & REgards
[protected]

Extremely bad service getting from icici lombard.
I have received policy letter in which my flat number is missing only floor is mentioned. I am only trying to add my flat number and want revised policy from 2 months. Local branch not resolving my issue also not even customer care.
It was a mistake from bank's end and i am suffering without a reason.

I am having health insurance policy no 4128i/hp/[protected]/00/000 since may 2008. Last year i got it renewed for 2 years and paid rs 37866 through icici bank credit card on emi basis.
In aug 2017 due to tax purposes i requested mr nishant mittal of icici lombard moti nagar delhi to convert my policy from 2 years to year. The policy as per the latest records was changed in nov 2016 without refunding me the difference amount of my premium. I did not receive any call or email for the refund of my amount. Since then i am paying my emi and intt on the full premium amount.

This time in july last week i received call from icici that my policy was due for renewal and at that time i came to know that my refund of rs 16401 is still lying with icici lombard.
I want to comlaint that why icici lombard has kept this money with them for so long and not credited to my icici credit card from where the funds were credited to them.
I have been paying intt. On this amount to icici credit card and as the amount was lying with you i have also lost intt. On it. I request that intt. Charged by icici credit card and for the period funds were lying with you be credited to me.
I am really surprised how can a company like you keep the funds in your account and not reconcile your books.

Hi, i had submitted a mediclaim to icici lombard, bangalore with originals and other docs but the same got rejected saying that medical treatment taken in the hospital was not incurred for circumcision are not payable. I am really shocked to know that the patient was admitted as per doctor's advise and not as per happy wish. I am very much shocked to know that an icici lombard is saying me that the treatment was done in first attempt whereas, the doctor has insisted us to admit the patients in the hospital for further medical treatment. Let me know if any one has encountered such type of issue and the steps taken to resolve the matter.
My money is stuck, pls advised

Details of claim

Claim number[protected]
Claim of shivraj singh deora
Uhid il[protected]
Policy number 4016/[protected]/01/000
Coverage period 01-apr-17 to 31-mar-18
Date of admission 05-jun-17
Date of discharge 06-jun-17
Diagnosis phimosis under la
Hospital name kidney care hospital & urology research centre

Hello,

I claimed for an excited which was happened on 12 may, 2017.

My claim no. Is: moto06680730
My insurance policy number is: 3005/[protected]/01/000

The insurance surveyor is making excused and saying you will get the payment tomorrow, on saturday, on monday etc.

The surveyor name: sahil
Number: [protected]

Now from yesterday he is stopped picking up my phone even.

I just want my claim to be credited in my bank, i have submited every details to sahil.

Hi my car insurance xuv 500 mh 48 s 6182
Is due on 28 august. I have a tata aig insurance currently. Wanted to switch to icici. I had a few callers from different agencies calling me up with different quotes, most of them for icici lombard.
I had one miss soumya and mr adnan calling me from one of your agencies mobile nos [protected] and [protected]
They gave me a quote of 26800 for a zero depreciation policy. I have a copy of their quote with an idv of 950000
Mr adnan also promised me of a free service coupon of 5000 which can be used for servicing, oil change etc.
They followed up with me continuously for 10 days. I asked them to send me a mail on the same, but mr adnan said i cant send a mail of the coupon as i will only receive it after i take the policy.
I asked others and they said that they havent heard of any such coupon and they were mis-representing.
But they kept foloowing up with me. Eventually i aggreed and then they sent me a link to make the payment through paynimo.
I made the payment online
Payment txn no[protected] on 25/7/2017
Then they sent me msg saying there is no coupon sir as it was an old scheme and its not there.
Then they asked me if they can process the policy without the coupon. I had my friends father missing so was busy in helping him search his father, and this people kept pressurizing me if they can process without the coupon. To which a few times i responed saying process the policy and i will take them to task about the coupon. They wanted me to agree without taking the coupon. She even sent me emotional msgs saying she might loose her job etc.
I had before taking the policy asked them to mail me their office card and no and address.
They sent me a card of mr. Panchamrut penkar.
1st floor, george mansion. Lbs road, above axis bank, uthalsar naka, thane west 400601 mobile-[protected]

They kept sending msgs and calling me saying they can process the application only if i agree to take it without the coupon and if not they can refund my money.
Today i said please refund my money, they said they cant i will have to do it myself throgh the same payment junction,
I told them they would send me refund is what they said and now they want me to get my refund my self.
I have been continuously cheated and missrepresented by this peopl. Why are surch people working with icici, i have my business acount, personal account with icici, and hence wanted my motor insurance also through icici.

And i have a very bad taste now. Leadi ng me to make a complain now.
They have called again and said they are sending me a card of area sales mager of icic and they have sent me a card of mr. Dipesh agarwal cell no.[protected]. I want to kmow if this guy is emplyed by icici or the agency.

Kindly look into the problem and call me.

Need some urgent solution.

Regards
Nester edward
[protected]
[protected]@gmail.com

Hi icici lombard, this is raghu vamshi owning a two wheeler.
The approval for the repair of my vehicle has been done and the vehicle got repaired and has been delivered to me, but now the person who has approved the insurance claim is telling that the insured amount can't be given. I dont know what ever the reason may be, if that was the case which was going to happen, why did he approve my insurance claim, if he wouldn't have approved that, i would have got my vehicle repaired outside.
Why should i pay 2000 annually for nil depreciation insurance if you peoples response is like that. Suresh ([protected]) is the person who has been dealing the case
My vehicle no. Is ap29bn0079.
My claim no. Is mot06507957.
Please tell me why did he approve the work when the insurance amount can't be given to me

I had met with accident in march 2017… My right hand got fracture so 3 months bed rest… Actually i don't know anything about insurance so i nt claimed at time of accident... But my brother took bike to showroom just after 3days there icici insurance guy said don't claim now later u can claim… Now only one month left so i claimed now but now he is saying u should claim on r before 7days is it real any validation for claiming insurance, i asked him i got fracture on right hand so how can i apply claim insurance on that time he had no reply… He saying only one answer thats ur late to claim insurance

ICICI LOMBARD/CASE ID # IN [protected] CRM 0763049.
A claim of CHF 439.25 was claimed. The payments were made by my son firstly CHF300 at the time of admission to hospital(subject to final bill) and the balance bill of CHF 139.25 was sent to my son which was paid by him. All the original documents were submitted. The claim was approved for only CHF 199 after deducting statutory deduction. After writing so many letters and also submitting all the original documents the balance CHF 139.25 has not been approved. I am a regular customer of your company for the last about 8 years and also bought 11 times travel insurance in my name as well as in my whole fe name because I have much faith in your name I.e.only ICICI.
MY EMAIL ID IS [protected]@gmail.com and t.p no. Is[protected]. You are at liberty to ask any other query and document.

Dear sir/madam,

I purchased baleno delta 1.3 from sky nexa raipur (C. G.) in sep/2016. I got an accident near bhopal (M. P.), so i left my car in raj roop maruti service centre bhopal. They registered claim for my car. Insurance company appointed surveyor regarding claim. Surveyor inspected the car and approved claim for front portion, lower body, bonet dent, roof dent and left mirror.

But he denying to approve claim for left body dent and scratches. Service person of raj roop maruti service centre also said him "it is justified claim", even i talked him and explained the incident and told him that this is also same side not other side but he said "i can't give this".
Kindly look in to this poor service of insurance company.
Do needful.

Car reg. No. :- cg-04-lk-4943
Insu. Pol. No. :- 3001/mi[protected]/00/000 (Icici lombard)
Surveyor name:- mukesh gupta (M. No.[protected])
Claim no.:- mot06743544

Dear sir/mam

As i have renewed my activa policy recently for which the amount collected by that guy is 1148 on the insurance cover but he has charged me 1500 if i ask him about this he said it was the charges for gst as well as for doing that job. Is it the transaction charges or what.

I renewed my policy in tilak nagar petrol bunk opposite to sagar hospital bannerghatta road

Hi team,
There was an accident happened on last week of march 2017 at my residence (Home) due to lpg gas explosion, as a customer i have provided all required documents to the oil agency and respective company for the survey and coverage. But there was no person came to site and examined the site for a claim report. I have been following since then, unfortunately have not got any response from above mentioned companies. Kindly help me in getting the coverage done. They mentioned the claim report is done based on the documents with out verifying the site. Please contact if required any proofs regarding the conversation i had with the respective leads.
Date of incident: 27/03/2017
Loss: complete home building damage with all equipments and items present in the home.
Requested for loss coverage
Complaint raised under: k venkatesh murthy
Claim number: gen[protected]
Please let us know if required any further details. Though there were no site survey there are denying to provide require claims. Also attached few sample photos for reference. Unable to attach the conversation mails.

Ref :[protected]

Dear sir

I had admitted twice (22/12/2014 and 04/09/2015) in hospitals because of breathlessness and my oxygen levels came down to 81, astma.

In last 2 years my weight increased gradually, 194 kg and my bmi is 60. Because of weight i got effected with diabetes (Where hba1c is 8.8) and hypertension. I'm not in a situation to walk for 200 meters.

I had vitamin b12 (129 pg/ml) and d3 (6.79ng/ml) deficiency, and fatty liver. I was suggested metabolic and bariatric surgery and underwent the surgery in june this year.

After the surgery i lost nearly 18kgs in 14 days.

And my claim got rejected. Looking for your support

My new cook had an accident in my Bolero Camper 3 years ago, I took it to India Garages, the Garage that sold it to me New. Attached is the cost of the repair, Mr Manish from ICICILombard, the most obnoxious man I have ever met, said bluntly, that I am only going to pay you 30 % of the cost, when I am entitled to 40% and that he was only going to pay me 30, 000 Rs..
I think that is why India Garages Now Have a sign recommending NOT to use ICICILombard Car Insurance. I never used this Insurance Company again, and as I pay for all the vehicle insurance for all my staff, as their Insurance expired, they were not renewed, but moved to Insurance Companies that pay out, with Cashless Repair.. what I found amazing was the amount of calls I received from ICICILOMBARD, to renew my car insurance, when the vehicle was in India Garages being repaired for nearly 6 months. I have still Not been Paid One Rupee towards the cost of repair. I am now going to the Insurance Ombudsman in Bangalore.

ICICI Prudential UHID :[protected]
ICICI Prudential Policy number : 4128I/IHPR/[protected]/01/000
AL Number :[protected]

We have ICICI Prudential health insurance for the last 1.5 years. On 10th June my wife was admitted to KMC in Mangalore for Knee paid due to bacterial infections (This disease is termed as "REACTIVE ARTHARITIS"). Please note that this is not the general artharitis that come at old age. The hospital has provided all the necessary documentation to start the cashless hospitalization process. To my surprise the cashless request was rejected and the only reason mentioned was as it is artharitis (ICICI Lombard completely ignore the word REACTIVE there). We repeatedly tried to send the clarifications, but even after that it was rejected with reason being ARTHARITIS is not covered within 2 years. I checked their exclusion list, Artharitis is listed but not REACTIVE artharitis. These two are not the same. If Reactive artharitis is not covered they need to mention that in the exclusion list. They are keeping the exclusion list in a general way to turn the rejection in their favour. As a customer who is paying them 20, 000 Rupees premium per year, I expect them to show in the exclusion list WHERE IS REACTIVE ARTHARITIS. Because of their rejection I had to bear the cost of entire hospitalization which amounted upto 68327--/-- rupees. I am being cheated by ICICI Lombard in this case and I need justice and compensation from them.

ICICI Lombard is not honoring the policy features and due to which I had to pay the damage charges. I have been repeatedly asking for the proof which customer care team does not bother to share. Even though there Complaint Escalation matrix (as published on Net) does not respond, it mutely let customer care team do their job, pathetic state of affairs at ICICI Lombard team