ICICI Prudential Life Insurance Complaints & Reviews

I had paid policy premium for 4 years and with menial returns on the icici elite policy decided to surrender and get my monies back as soon as possible. I visited the icici branch and they lied surrender is not possible as per rules and only option is to not pay the next term, post which the fund value will be moved to a discontinuation fund and money transferred to my account after an year. They removed the ecs facility at the branch advising me not to pay the next term.

The next year meaning now when i see the timing of fund movement to discontinuance fund and value, it was very suspicious. I read the policy document having doubts on the service provided to me by icici. To my surprise there was a specific surrender clause that did have facility to move my money to dp fund on that day. I raised multiple grievances at icici facility post which i received multiple calls from branch people and grievance officers who reiterated the same lie that missing payment was the only option available last year.

After i copy pasted the clause from the policy document the latest answer i get is they can proceed only if i give the date time or name of the person who lied to me 1 year before.

I told multiple times on the phone that the date they removed ecs can be used to find the date i visited the office and the issue was not with the person, but consistent training given by icici which was the reason right from the person at that time to the most recent icici grievance redressal officer reiterating the same lie over phone amd verbally and not providing anything on those lines in writing when asked for. I had asked the same 1 year before and i was denied then too..

I feel cheated, stressed and stupid for having trusted them with my money in the first place and every time the grievance redressal officer was just making sure they are duping customers that cannot be beaten legally.

They have cheated me of 30%of my hard earned money and are acting proud on the same.

I am sure if any person visits any of their centre regarding surrender would be lied to that surrender is not possible, but defaulting payment is. This is not an employee problem, but company training and policy as all folks from the branch manager to customer service to grievance officer reiterated the same lie consistently until i sent across the policy document statement extract contradicting the same.

Multiple calls on telephone no. [protected] and mail at [protected]@iciciprulife.com is non responsive so far i am being informed technical issue and not responding to my several requests in this regard.

The tall claim of icici prudential that claim settlement ratio is 98% is a misnomer. My policy no. 14483216 matured on 7.9.2020. Money not credited to my account as at 9.9.2020.
Please help and reform icici prudential life insurance.

Having been a customer of icici prudential life for about 8 years, i have noticed that he service is very bad. Once a policy is enrolled for, by any customer, there is no response from icici prud. Life insurance. Probably due to sharp criticism by customers or other feedback, we have been lately getting calls once or twice in a year (The last one we got was about 9 months ago) mentioning service manager would visit our place, to brief about the policies.

The sad part is you never get calls as informed. Secondly, there is hardly any guidance that they would give us, as we understand.

Mere formalities such as these would not help, if there is no real intention in helping the customer.

You are closing the complain, harassing the customer. This is not acceptable. No resolution has been done. You are telling us that no email is received and we have a big chain since July 19th ... is it crazy??

Hi
money was deducted from my bank account without my consent .
policy number 24619810. bank details[protected] nre.
even there was ECS INSTRUCTIONS ON 1ST AUGUST 2020 THE MONEY GOT DEDUCTED WITHOUT MY CONSENT TODAY. REVERT IT BACK TO MY BANK ACCOUNT. COMPALINT WILL BE FILLED TO SEBI AS WELL.

RAVINDRA.URUDAI
QATAR

My account has debited Rs 590 with the mentioned remarks NACH_AD_RTN_CHRG~IPRULI~13JUL20~cbb3779~. My due date is 13th July, so I made funds available on 6th July and paid on 12th July. Though I paid on time i am not sure why I have been penalized. During this pandemic its really a challenge to pay premiums itself on top of these imposing fines is really a hard hit for me. Could you please look in to this and waive off the fines

Hi

My self rahul nagesh pandey. 1 month ago i have applied for of withdrawal but still i am not getting my pf amount please share me the status.
Employee id 5070611
Contact no [protected]

Thanks and regards
Rahul pandey

I've been receiving calls from someone claiming to be working under icici prudential life insurance. And states that my father (who is no more with us)purchased a policy on my name and that he submitted the first installment of 50000 in 2012. But failed to follow up and so-called policy was scheduled to mature in 2020.
Now either I can pay 50000 for one time settlement or I can continue the plan by paying some fine.

The...

Premium for polcy no 21279983 was paid on 10 aug 2020. You have sent me premium paid certificate for policy no 18920487 on 11aug similar certificate has been sent today also.
However certificate for the policy for which premium was paid has still not been received. Are you trying to confuse me you are confused, i have not understood.
Please send the correct certificate at the earliest.
You need to sort out your system.

Dr shivbhagwan nandlal agarwal policy no. 13236712 want to the surrender my policy

My policy no 19278879
I would like to partialwithdral some money after 5 years elapsed. What are the documents required. Pl. Forward the same
Thank you
Sarishti gupts

I have been a resident in the united kingdom for past 50 years. Recently i chose to surrender one of my policies, number 19202721, held with yourself and subsequently submitted all the relevant documents such as copies my passport and cheque book to the relevant department as requested, on the 15th june 2020. Upon enquiring on the progress of the matter and also to confirm that the documents i had provided were correct, i was shocked to receive your email on the 2nd july 2020 informing me that the surrendered value amount, 19536321.11 lakhs rupees, had already been transferred to one of my bank accounts.

I would like to point out that i was neither asked to provide the account details to which the money should be transferred, nor did i authorise the transfer to be made to this account. I have made 6 premium payments worth of 24 lakhs rupees via my nre account and therefore the policy was processed under nre status.

I find this extremely unacceptable and frustrating and i ask that you resolve this matter immediately. I presume that the most sensible solution is for the funds in question to be transferred to you and for you then to transfer them to an account which i have authorised. Please advise on how this should be affected.

Please note my uk mobile number is[protected].

Kind regards
R n chatterjee
59 firs drive
Cranford
Hounslow tw5 9ta
United kingdom

My application no is ob 13901358 cancel the policy so my refund money please contact on my mobile no [protected]...

Hi sir, i had taken a housing loan from bajaj housing finance and they have deducted 130000 rs, without my consent. Later when asked they say it can be undone again. They told me at the time of foreclosure of loan it would be refunded. But unexpectedly due to this corona we are not able to do any business and we are incurring total loss, i would really happy if i get the insurance cancelled and get the amount i received the insurance loan...

Dear team,
I requested icici bank to get me a life insurance policy only if i'm eligible to get this policy. After team a confirmation from underwriter of icicipru, i submitted the documents. Here i repeated asked ms shubhangi about the issuance of the policy, on this she said she has already spoken to her boss mr. Deepak pareek hence you are eligible to this plan. I applied for this policy starting of the march which before this panoramic and now i came to know that policy has rejected.in fact 1st time they rejected for no valid reason bcz medical was ok, when i insisted for the reason, i came to know that it was rejected due wrong details put by the icici pru staff. So after this they refunded my amount to my cc bcz i made payment from icici bank cc for which i'm paying interest, emi conversion charges and now when i will cancel emi on cc again icici bank will charge me. I had told ms. Shubhangi that il be making payment payment thru cc so if you can't issue me a policy, let me know now only, i don't want to pay charges on cc. After the refund, ms. Shubhangi was behind me to make another payment which i made immediately. Again after making a payment i had to continuously do the follow up with ms. Shubhangi and after one month of religious follow up (Which was tremendous pain) i came to know that policy is rejected for the reason "plan not available". From all of this i came to know :
1. Staff does not have adequate knowledge.
2. Just to release temporary target pressure, they give false commitment to customers. By login same customer policy they can show it as double business.
3. Staff is not bothered about the customers money.
4. Icici pru is using customers money, earning interest on it and then rejecting policies.
5. Im sure they are using forge documents too issue policies hence i want you to investigate the documents they submitted for my policy.
6. I want charge reversal on all my charges of cc levied while purchasing this policy.
7. Apology letter for this pathetic service and harassment bcz now if i approach some other company they will ask me if any if any policy is rejected hence chances of getting another policy is impossible. If they would have told before applying, i would have approach some other company. Icici prudential has wasted my time, money and energy.
8. I would also be requesting irda to remove licenses from. Such employees who do not have basic knowledge of policy plans and selling insurance. They should atleast hace basic knowledge before applying for policies. Although i know this is a scam and strategy to reduce sales target pressure and use customers money.
I would request you please investigate in this.

Sir
We approached the nearer Icici branch to open Fd . But the BM and others forced to take Icici prudential elite policy 23727147.

Since due to our medical expenses and financial crisis, asking them to refund our investments, I have sent mail to BM of nearest Icici and spoke to prudential person .

Since our investment is huge and we need our money back for our medical expenses, he asking proof for each and everything . If anything accidentally happens., then we are the loser . They are emotionally locking us to continue and no further response after several mails . Initially they told we can take our money in urgent basis and the amount will be doubled after 5 years . But so far there is no progress also . They are not even caring our financial crisis and our medical issues . We are not asking for any claim . We are asking our only investment as there is no other go .

We need justice on this and we need our only investment back as now no income at this critical stage . People are very cruel and very irresponsible . At any cost we need our money and if not they have to bear total cost of our loses . Seeking somebodies advice and help in this regard we want your intervention and
Look in to this matter urgently as no one giving proper response except forcing us to continue and emotionally loving us

Sir
We took a policy and now i have paid 2 premiums yearly. The premium amount is very high and since now we are in need of huge amount for medical expenses, we at least need the amount invested and we can not continue to pay premium too.

Kindly help me on this regard

Please let me know how to send confidential policy details and my mobile number
What are the documents or information do i need to submit. We don’t have any other source except this investment at present.

Please send receipt of my policy No 00753783. premium is deposited before 25 Feb 2020. my mail ID is [protected]@gmail.com and my date of birth is 20/03/1967. please send receipt

Inspite of several mails/phone calls till now have not received my survival benefit payout amount to my account. I need my account with penalty. Some correspondence detail given below:-
=
Icici prudential life insurance co. Ltd call id #[protected]
Inbox
X

[protected]@iciciprulife.com
Tue, may 5, 6:24 pm (1 day ago)
Dear sir/madam, this is in reference to your policy held with icici prudential life insurance co. Ltd. We are currently reviewing the details at our end and wil

Gurjit singh
7:29 pm (3 hours ago)
To sru, gurjeet

Dear ms mehra,

First of all i would like to correct my yesterday's interaction id. It should be[protected].

Please be noted that till now i have not received my survival benefit payout amount in my account and now i have no other option to lodge a complaint with consumer forum against icici prudential life insurance and the same will be lodged by tomorrow morning i. E. 07th may 2020.

Credit date was 26th april 2020 and i am waiting for the last 11 days to credit the amount in account. Sms confirmation given below for your reference. So many times i was requested icici via mail as well as by phone call.

"congratulations! You are eligible to receive a survival benefit payout from your smartkid policy no.00895825 on april 26, 2020. The amount will be transferred to your bank account no. Xxxxxx2919. To receive payout in alternate bank account click :http://1kx.in/DbW4hFqnyj7"

Thanks

Gurjit singh
[protected]
=

Hi sir,
This is venkatesh yendru.
Working for icici lombard gic ltd kakinada as a usm on roles job.
While studying my mba i wrote irda exam for subbu sir but i didn't active that code. After completion of mba i joined iffco tokio general insurance company ltd, then icici lombard gic ltd in 2018. At the time of joining, our hr asked about icici prudential licence. I showed it is inactive irda pan site. Then accepted to icici lombard. Now i want to change the job but in irda pan site shows the licence is inforce. Actually one of your employe called me in december 2019 for activation of my licence. I don't want to do business because now i am working for icici lombard. Now irda pan site shows updated it in the month of december 2019. Please help me for cancel the licence.
My pan no antpv3297n.
I already contacted with my nearest branch manager. He is not lifting my call. Then i whatsapp my query to the sir. But not reply me. His name is chandra shekhar rao
+[protected].
So please solve my problem