ICICI Prudential Life Insurance Complaints & Reviews

Dear Sir,

I am sorry to say that I have been harassed by your employees for the last almost five months regarding a simple request to transfer money from my policy # 03942275 named as Life Time Super Pension to my policy # 18269869 named as ICICI Pru Elite Wealth. You may work with my saving accounts # *****4103 ( NRE account) and *****9944 which currently are both active with the ICICI bank. You may process my request of my policy # 03952275 Life Time Super Pension to be cancelled completely and after taking the payment of Rs. 700.000, may deposit the rest of the money in one of those accounts in ICICI bank.

The problem here is that I live in US - for the last 30 years. I was told that I don't have to do anything regarding this policy as the money will be automatically transferred from one account to another and they are connected. As of today, I never received a copy of my original of my policy # 18269869. There are more than 100 email exchanges and over 20 calls exchanged between me and your representatives but no one could resolve this issue/request so far. I am sick and tired of it. I even wrote complaints earlier but no one pays any attention. No one is trying to resolve/help a customer sitting on the other side of the globe. It is really shame that no one has an answer for it. They all the living in the 18 century and can't work/honour electronic requests. I am trying everywhere for help as I have currently no plans to come to india. I hope you can understand the aggravation and harrassment I am going through for so long. PLEASE GET ME OUT OF IT SOON.

Thanks
Kiran

I applied online for iProtect Term life insurance on 4th Feb 2016 with policy number- OB05101046 and paid the whole premium also on same day through net banking. My medical tests were also done by UnitedHealthcare India Private Limited as appointed by ICICI only on 5th Feb 2016. But the problem starts after that.

Since then status of my policy is showing document pending and documents which are pending are medical test reports. These reports were supposed to be uploaded by ICICI only after taking from UHC. As per United Health Care they have already provided all medical test reports on 6th Feb as well.

I am getting reminders from ICICI Prulife for submission of documents but they are not taking any action. I called to their customer care as well and registered a complaint with number[protected] days back but still nothing happened.

I dropped them emails also many times but no response. So neither they are responding nor they are completing my application.

It's a worst experience so far and i am feeling cheated as they were behind me till i did not paid premium but now they are not responding.

Regards,
Manoj Baghel

I have opted eterm Wealth Builder 2 from ICICI prulife
Application : OS05109997
Branch : Chennai, Porur
Agent Name : Elango
Agent Number : [protected]


The policy is still in proposal state and the information from Agent / Branch it is already issued.

I called up customer care 100 times, they told only the agent can resolve it.

Agent is telling backend team is not supporting, hence we will raise the policy withdrawal.

I think it is not good idea that after paying 50K RS premium, asking to withdraw the policy.

Is it safe to go for prudential ? did I lost 50K ?

I have opted eterm online policy from ICICI prulife. Appication Number is OB05102141.
Even after calling at helpdesk 100s of times and talked to different managers.
Asking them where is stuck what documents are pending and how i submit them, no one replied to anything,
Noone knows what documents are pending. Infact, I gave whatever required documents needed.
Also extra payment through XRT payment is a problem. Where on email and call I am told to pay 6500 rs. something but the same time on link it tells me 4500rs. something.
Even after tell this 100s of times, oneone is listening and replying with some basic care.

I Sri Sanjit Kumar Majumdar At:- Gopinathpur, Hatabazar Jatni Orissa- 752050. I am a customer of your ICICI Prudential Life Insurance. I am deposit Rs 5000/- at first instalment, then I couldn't paid any instalment for my policy due to my family problem. I want to refund my money.
Policy No.:[protected]

Hi Team,

Hello Team,

I have Health Saver policy.
i want to understand there benefits and concerns if i discontinue them now. I am not seeing any benefit as i have already paid more amount compare to fund value.

Icici prudential life insurance debited my trx for rs. 50000/- on 20/02/2016 towards premium payment of policy no;[protected] from card no;- xxxx xxxx xxxx 5963 is not authenticated trx as per rbi mandate effective 1 may 12

Dear Sir / Madam,

I have paid an amount of 75000/- and due to same emergency need I have cancelled my policy 19708941 during free look period.

But I have received only amount of 73522.28 in my bank account on 1st Feb 2016.

Company not explaining why almost 1500/- rupees deducted ?

Either there is no medical test happened with me.

While taking policy you all are looking very nice but when returning something…………….it happens like this….why ??

I have relation with ICICI Bank for almost 10 years, however….??

I will be obliged if you take necessary action and refund my balanced amount.

Warm Regards,
Sagir Siddique
[protected]

Sir
I transaction to my policy no[protected] five thousands ruppes but its missing. I request you to returned my five thousands ruppes

Regards
RATIKANTA MOHANTA

I've not received my refund of 24, 000 INR, which got auto debited on 29/01/2016, although I've paid my premium amount of 24, 000 INR on 28/01/2016. I've informed Customer Service on this many times, but not yet a positive response has been received for this. One time they said a refund has been initiated but still today this time I've not received refund.
Policy Number: 16234366

Branch Manager Syed danish Parvez Said to me that all the above policies will be return guaranteed 15% and don’t have the connection to the share market. and after some months I was shocked to Knew that all these polices a related to the share market it is my lifetime investment money that I have put in this all policies how can I leave them Before this also I have Sent many complains to the different department But I don’t get satisfy Reply
Whenever I when to his office he use abuse language and told that do anything or whatever you want to do I m not afraid of any person or any things and he also that before this also you have send complaints what you have done you can’t do any things I m the employee of ICICI Prudential Life Insurance You don’t Know what I can do
At last it is my (Islam Mohd) request to help me to get my life time money back and It also my request whenever you do any action of enquiry please meet me to put my point of view also.
Address:- 10A Raipur road, near Curzon road crossing Dehradun Pin 248001
Mobile no [protected]/[protected]
email id [protected]@gmail.com

My policy no 02217913 has been matured on 14 December 2015, but we are not in receipt of matured amount cheque till date.
A message obtain on phone that if you are not received the cheque, please call [protected]. I try my best to call on this number, but it became useless. I visited branch office of ICICI at Sigra, Varanasi and on enquiry it has been told to contact with Blue Dart. There are no response on phone with Blue Dart.

On the 13th Jan 2016 I surrendered my ICICI Prudential Policy. At the time the counter staff at Udupi ICICI Pru branch checked and said that as of date the total fund value is 194000. However he said that that the rate changes in the afternoon at 3.00pm and would pay according to that rate. Surprisingly after seven days when I checked in my account an amount of only 188000 was credited. a difference of 6000? Is ICICI bank fixes rate as per situation? Are they have any courtesy to provide a fair calculation statement instead of saying that it is as per the rate changed at 3 pm that day? Even if the rate changed, is it to that extent of Rs 6000?

Regards

Owen Rodriues

ICICI Prudential Life Insurance selling Ponzi scheme, went to bank for my address update during India visit seems no one in the bank have interest on the real banking products. They are trying to sell the commission based Ponzi scheme for ICICI Prudential Life Insurance.
They have not provided the policy doc and horrible customer service I have ask them to close they sent this reply.
[protected][protected][protected][protected][protected][protected]--------
We hereby inform you that your policy is in lock-in period till 5 years ie 6/11/2020, which means you cannot withdraw or surrender your policy in this period. Due to this we cannot process your request.
We recommend you meet our Customer Service representative at any of our branches .Our representative will help you evaluate the benefits of your policy and address concerns, if any.

They know I am in US and still sending email that meet there thief representative, anyway will close all ICICI bank during next India Visit.

Hi, I am totally unhappy and pissed off customer of yours because of your services. From call ID[protected] you will be able to get details of the case but still I want to brief you. I hold policy 16136609 with you since last 5 years. The annual premium for this policy is Rs.50000/-. This year in spite of having standing instruction my card was debited twice. When I realized the same I logged the complaint No. 85002678 where I was assured...

This is a FRAUD Company and also have a very bad experience with ICICI bank. The employees of this bank take an advantage of your requirements. I was having a requirement of Locker, So the manager of Vashi Branch asked me to take a ULIP policy of ICICI Prudential Wealth BUILDER II plan. At the time of giving policy they show you an unexpected results and promise you that in the bad phase of the market as well it will give you the written of more than FD interest annually. Please don't trust this guys. I have invested "X" amount from past 3 years and my money has become 10% less of the total amount that i have invested. Have lost the principle amount and also the interest that they promised to give in worst situation. We work hard and earn our livings do not invest in this kind of Policies and if possible remove all the accounts that you are having from ICICI bank. It is FRAUD bank not giving any service to the Customers that they promise. No Actions are taken to help the customers. I have complaint so many times to the Branch Manager but no response. Only they do is False promises and never fulfill them. Worst experience with ICICI Bank and ICICI Prudential Life Insurance. If someone would ask me to rate i would give them a NEGATIVE ratings as specially VASHI Sec-12 branch as it is worst then my corporate bank. Bhavin Desai

I had bought 2 policies - a Health saver policy and a Life policy from ICICI Prudential back in 2011. I was told that I had to pay premiums for 5 years for both the policies and that I could include my wife and child into the Health saver policy. After several attempts of trying to contact them to add my wife and daughter into the policy, they finally sent someone out to my place - a representative named Bhavya Karkala who said she would help me fix my issues. Also she said my policy was not doing well because the portfolio I had chosen was not correct and that she would help me with the portfolio change as well. But after she left I never heard from her. Then when I sent a mail to the [protected]@iciciprulife.com, I got a response that Bhavya is no longer working with them and that they cannot add my wife and daughter since I was to do it within 90 days of marriage and daughter's birth. And now they want me to pay premiums for another 2 years. I am not sure how I can sort this out. I dont want to pay for something that I will not benefit.

I have joined for pension scheme policy in 2009. Yesterday I received a message on my mobile saying that your policy is closed and a cheque is sent to you by speed post. The company should have the courtsey to check with the customer whether they want the cheque now or not because I joined for the pension scheme. When I consulted the ICICI customer service, they say you have made only one time premium, hence they closed the policy. In the policy agreement nowhere it is mentioned the minium number of installments to be paid to continue the policy for pension. Also as I paid the amount thru NRI cheque 6 years back for repatriating the amount to NRI account. Now they are asking me to find the details of the cheque submitted for repatriation. Is it not the responsibility of the company to keep the required payment information when they opened the investment ?. Also they have not informed the customer to keep the details for closure. After 5-6 years it is very difficult to trace back the details. And they harrase the customer for getting the details other wise they will dump a savings bank cheque to the customer. ICICI prudential invested my money and made profit and they are charging TDS on the customer who is already on utter loss, they did not having the invested fund after 6 years. On top of this TDS is charged irrespective of NRE or local cheques. In short the company is cheating the customer by giving false promises and big show off. The company is literally having party on behalf of our hard earned money. The officials has to see this cheating and take very strong action on such cheaters, happening within India. I request you to take necessary investigation in such cases. I am just a person among thousands of other indians who is getting cheated by ICICI. Suggested actions: 1. Declare an investigation on the above case 2. Penalize the company for wrong procedures and cheating 3. Refund all the cheated money with penalities.

I am complaining regarding my e-Term Life Insurance policy 19634419, App No: OB04912093 which was issued last on 29th of Dec even after asking for cancellation. I have sent an mail to withdrawn my application and asked to refund the amount due to unethical practices followed by ICICI prudential to cheat the customer. Life Insurance is a product where Applicant wants to protect his family towards unforeseen incidents but life insurance companies make this a purely business and follow unethical business so that they can easily reject the claim. I have applied for online Term life insurance on 9th of Dec but i missed the option where pre-medical history needs to be updated, therefore, on the same day, I have sent a mail about how to modify the exiting application. My Tele-medical happened on 11th of Dec and I have mentioned my pre medical checkup and my existing health problem(pain in sacroiliac joint pain, shared MRI report details and under going medicine). On 12 of Dec, I have sent one more email and asked for query on medical checkup appointment to get the date and in response it has been informed to me that medical checkup is not required and policy has already been issued on 12th of Dec and policy will be sent in next 5 days and policy is in Active Status but policy had never been sent. On 18th of Dec, received an mail asked me to upload pre-medical checkup reports. I tried to upload the doc with link provided in mail but failed because no option was available to upload pre-medical reports, therefore, i sent the report at [protected]@iciciprulife.com. I got one more mail asked me to provide declaration and medical checkup reports but no details were provided in order to get an appointment for medical checkup. I called to customer care and asked why they are asking for medical checkup now when policy has already been issued but they replied that policy is in-process status and need to upload medical checkup documents and informed me that ideally, I should get an email regarding the contact details of Health Assure. I used to call every day and used to sent every day mail to how to get an appointment for medical checkup. Finally, on 22nd of Dec got a response of the email and provided contact details of Health Assure. When I contact Health Assure and asked for appointment, they asked me to write a mail to them regarding my appointment date for medical checkup. Again, I called after 3 days and asked me to give an appointment and get to know that ICICI haven't sent my application to them, hence, they can't fixed an appointment. By, this time i have realized the pathetic service of ICICI prudential Life insurance and have decided to withdrawn my application and asked for refund on 28th of Dec. I got a call on 29th of Dec, from Escalation Team from Vijay Moye and asked about my concern. I have mentioned everything in details(all the harassment i went through out this process and aforementioned problems faced till now). But, as surprise again, he told me that your policy has already been issued on 12 of Dec and no medical checkup is required. Even, I told him that in application tracker, my policy is showing still in-process and keep on getting mails to upload the medical documents. I was not convinced to take this policy but in order to pacify me he was agreed to give me in confirmation that no issues/no conflict will happen in future . Again, I asked him to confirm whether from doctor whether my medical checkup is required or not. Finally, he agreed. On the same day, 29th of Dec, after few minutes, got m email that policy has been issued and same has been sent at your postal address.I wrote one more mail about the written confirmation about these points but till now not got any mail response. 1) ICICI has received my pre medical reports regrading my Sacroiliac Joint Pain 2) Tele-Medical doctor has conveyed same about the pre medical checkup(MRI reports and medicines) 2) No medical checkup is required to issue this policy 3) No further medical reports or medical checkup required in future. 4) No pre-medical reports or any documents related to it will be required in future. 5) Policy premium will be same through out the policy Term. On 30th of Dec, I received a call from Health Assure about my medical checkup appointment. I have informed them that my policy has been issued on 29th and no medical is required and asked them to confirm from ICICI pru. I have realized the unethical practices followed by ICICI. Now, question raised, how policy has been issue without medical checkup. In website status is showing in-force but in document section it is showing there are almost 4-5 documents are pending. Immediately, again i have sent an mail to cancel my application and asked for refund. on 31st of Dec, again Health Assure called me for an appointment and mentioned that he conformed from ICICI Pru and medical is required. I have told him clearly, i will not got for any medical checkup because i have withdrawn my application and asked them to cancel my application. I am repeatedly, sending mail for cancellation but not a single response has been received. As a resolution, I want my application should be cancelled immediately and refund the full amount. 8317/-.

ICICI Prudential Policy ( IPRU Wealth Builder) No : 19005600 of December 2014 I, (Prabha Kale) am a senior citizen. I already had a life insurance policy. The staff of ICICI Bank at Taikal Wadi Mahim Mumbai advised me to surrender (sell) the same and invest in a new policy which i did. They also told me that in case i did not like the same i could surrender the policy within the free look period (a maximum period of 15 days) with a nominal loss of Rs 200/- only When I discussed the same with my family members they told me that it was not the best policy, I decided to surrender the same in the free look period. I was told by Mrs Pramila Acharya ( Branch Manager) & Ms Shoba on behalf of ICICI Prudential that only Rs 200/- will be deducted. No other charges will be lieved since it was within the free look period. To my shock & Amazement ICICI proved that they do not honor their commitment. It is shocking that i a retired lady had to bear a loss of Rs 3, 494/- due to the wrong and wilful negligence of ICICI. This was totally irresponsible behaviour and advise given by Branch Manager and her juniors. In spite of following up for more than a year now, i have still to get a refund of my hard earned money which i trusted ICICI with. I have learned a bitter lesson & would advise everyone to be very careful when dealing with this Financial Insitution who to increase their market share (and profitability) cheat others including senior citizen who have to bear the horrible inflation of modern times. Please note i would humbly request you to look into the matter and please see that i get reimbursed Rs 3, 494/-with interest from December 2014 till i receive the money.