ICICI Prudential Life Insurance Complaints & Reviews

Below is complaint I also informed to IRDA ============================================= This complaint is about ICICI Prudential policy 1460053 which was in principle discussed to me by ICICI Prudential agent in ICICI Bank Branch Wardha, Maharashtra around 4th November 2010 in the presence of then Branch Manager, Hrushikesh Sakalkale. The cheque of 5 lakhs Rs. was taken on same day on basis of this false promises The FALSE commitments made by the agent to ensure sales happen without hurdles were as below 1) The policy will have lock in of 1 year and can be withdrawn if not earning as discussed 2) The terms and conditions of policy will be mentioned in detail in policy document 3) Policy has free look period of 15 days for rejection. It starts after Receipt of policy document physically 4) The policy will be linked with my existing online Id for any transaction needed I had gone to USA on 11-Nov-2010 from India and reached USE as per evening USA time of 11-Nov-2010. After this I returned to India in Sep 2011 only. The Policy document was never provided to me as agreed and hence I NEVER got any free-look period and No time to review detail terms and conditions which were completely different than false promises provided at the time of discussion. This appears to me as planned activity as agent selling policy was aware my potential of investment by looking into my bank account through his friend from Bank branch where the sales discussion happened. After 2-3 months period, this policy was linked to my online ID. When even after 18-24 months policy was having actually financial loss, as per the promise I requested ICICI prudential to close the policy and return the amount. I also involved ICICI bank branch manager in the communication who was witness to FALSE selling and he also requested ICICI Prudential to help in closing the policy in writing. This is BIG proof that this was mis-selling. However ICICI Prudential pretended to do lot of investigation and their representatives (Dimple A., Deepika Singh, Sosthanes Fernandes) one after the other many times kept transferring the query to each other but never properly responding why promises are broken and why the policy document is NOT delivered so that I could have got opportunity to use free look period. After my many attempt, I called Dispatch department and got the information that ICICI Prudential have the records that the policy document was received by me on 20-Nov-2010. It was based on FALSIFIED information of TEJ courier whose records of policy document were not traceable. Since I was in USA on 20-Nov-2010, it was impossible that I receive the policy document and ICICI Prudential Falsified these records and forfeited my free look period to avoid policy cancellation. When I produced the evidences of Passport, Visa stamps and Immigration records to ICICI Prudential Office on F C Road Pune in year 2012 to operational manager Munmun Rajni (Mobile[protected] she kept promising investigation even after having ALL ABOVE EVIDENCES right before her along with email communication requests for which proper answers were NOT provided. Finally she involved Mumbai based Chief Officer Ashwini Bondale (Mobile[protected] who just delayed it further and did not do any justice by providing same replies as lower order representatives and IGNORED the hard evidences. Due to this loss of trust I was not sure if they do further damage to me so I waited for 5 years to close policy which was minimum lock in period informed to me after 18 months of policy tenure when I actually wanted to close it as per commitment while taking 5 lakhs cheque in Nov 2010. I can provide all the evidences to IRDA or any authority. ICICI prudential NEVER provided the proof of courier delivery even after several phone, email and In-person requests. ICICI prudential ignorantly mentioned that they are not responsible for wrong courier delivery and thus the free look period. This is GRAVE INJUSTICE to customer for NOT providing LEGAL free look period and I demand IRDA to bring this case to justice and provide me due compensation for my MONEY MISUSED with wrong promises by ICICI Prudential.

Till date I have not received my money back I have continued the policy I was given by stating wrong information. Today again I have received the call from [protected]. This time he stated his name was Arindam Banerjee, he gave me his no.[protected] This time he said thru ICICI -- I will be getting INR 45750/- if I invest in any of the following insurance cos. 1. Birla Sun Life 2. Exide Life Insurance Co 3. Reliance Life Insurance 4. Bharti AXA Life Insurance Co. I have recorded the conversation. Acc to the conversation, the above cos. provide insurance as lock - in period for 1 year. I convinced him to send the person across to my house next day. I do not know how he came to know about my last complaint. He called me and used abusive language in Bengali and said I would not be able to do anything and it seem to me that he has connection with AB Insurance Pvt Ltd. According to conversation, he said he was calling from ICICI prdudential from Durgapur. If these agents are not stopped from fooling the people, how long customers suffer -- we are investing our hard earned money and we are getting fooled just because they are making commissions on our head. If this time, strict action is not taken, I am planning to lodge official complaint. I have called at [protected] - the true caller indicates PABIR DADA and the voice resembled to ARINDOM BANERJEE I request you to take action and find out these culprits

Policy Number[protected] which was opened in August 2013.I am not happy with Fund performance and called customer support team in Aug 2015 that I am not happy ( twice) with Fund performance and will not pay the premium. I have mentioned them than I am OK policy if lapsed and frozen ( 3% interest rate).Direct debit was done on 3 rd nov without my consent .

Annual ECS is set on 20th August 2015 . I have intentionally kep low fund and informed support team about it. They have sent me 100 reminder about premium payment. I have called them and inform them that I will not pay the premium because I am not happy with the performance . It is my choice. I am OK if policy is lapsed . Anyway I will be getting 3% interest which better then devaluation of my money.

My policy maturity amount has transferred to third party account and I am following from last 55 days but not any satisfactory answer is being given by local I Pru office they are saying only to wait they are processing. My policy number is 01974563 and contact number is [protected].

I want to withdraw my pf from icici prudential . I was working with icici prudential from 2007-08. Please send me the PF withdrawl form and please tell the address where i have to send it.My mail id is (( [protected]@gmail.com )) and my contact number is [protected]. Regards, Mohit kaushal

Dear Till date claim not settlement PLEASE SETTELMENT OF claim as soon as possible0180 days already gone till date not settlement of claim i have submitted all the documents for my side please setelment of claim as soon as possible other wise i am reached consumer court against your co please reply of this mail i waitinf for you response

As I am single and unable to pay premium had approached them they are saying 35% of paid premium amount will be paid by deducting one year premium. 16588384 is my policy in which I had paid 19800 as premium half yearly for 3and half years. As per their version if I surrender they will pay 40k of which I had paid 136000 see how they are running to cheat. Sudhakar [protected]

HI, After going through reviews and feed backs from different websites i made my mind to purchase ICICI PRU life I protect term policy.Paid the premium anount on 18th Sep 2015. Application no. OB04300665. After 3 days medicals also given. Week after got a mail from ICICI Prulife team saying that I need to pay extra premium giving a cause that Diabetes on treatement. Than I requested ICICI Pru life to send the medical reports.After three days I have received the reports from them and consulted a doctor.Surprisingly Doctor said that nothing wrong with the reports every thing is fine.All are normal. Than I have written a mail to ICICI prulife to explain the reasons for charging extra premium and What does it meant by Diabetes on treatment.But till today there is no reply from ICICI. I am Clearly telling you all Don't go for ICICI PRU life insurance policies.

I have taken an ICICI Pro Super Pinnacle Policy on 28.09.2013 having policy number 18011550. At the time of taking the policy, I specifically informed your concerned official that DIRECT DEBIT from my account shall not be allowed except the first premium of policy. In my Policy document also, it has never been mentioned that the yearly premium shall be charged on DIRECT DEBIT to my account. In spite of my specific request, since last two years, you have charged the yearly premium amount through Direct Debit to my account. As far as the Insurance policies are concerned, It is the basic duty of the Insurance Company to remind their clients regarding next premium due, and the last due date of premium etc.etc. In my case, instead of intimating me the premium due date, you directly debit the premium amount from by account without my consent. After issuing the mandate for direct debit, you never informed me in this respect. As per policy terms, The direct debit without client’s consent is unethical hence unjustified. This is definitely a willful cheating on the part of ICICI Pru Life as you do not want to keep transparency while dealing with your clients. As far as a client is concerned, it is not necessary and compulsory that sufficient credit balance is always available with ones on account while you directly debit such type of premiums from clients account. On direct debit, if sufficient fund is not available, bank shall give negative rating for our future transactions with ICICI as a whole. I faced the same situation during last year, as you never intimated me in advance regarding direct debit of yearly premium from my account I have given the complaint regarding the same on 28th august 2015 at surat branch and still have not received any resolution till now, which very unprofessional behavior by you. In view of above, I want an explanation for the above issue as well as an apology from ICICI Prudential for the damages done to my last year’s credit rating and I also insist for a complete investigation on my above mentioned grievances. If i have not received the prompt reply, i will have no option then putting legal case against you and go to consumer forum for the same.

Be aware of ICICI Prudential Life Insurance company's 'smart' working. They will automatically enable ECS for your insurance payment. They did for me without any request for such from my end. When asked about this they kept telling that as per their record I have used earlier payment through Debit/Credit Card from their website and in that website I have wrongly selected ECS mode option. Whereas all my payments were made through net banking from webpage of my bank. When I furnished proof of my last payments that shows all payments were made through net banking and asked ICICI Prudential to furnish proof from their 'record' showing I had made last payments from their webpage using Debit/Credit card, they could not furnish the same. At last they confirmed disabling of ECS, but the entire issue took communications for more than 15 days. So be aware of this ICICI Prudential's way of working.

Hi, This is with ref the death claim intimation sent to ICICI pru policy no 18305111. There is nthing requirement but still ICICI pru unable to settle the clain even they are just saying it is under process. Their executive came for verification and asked for money to settle the claim. Is is necessary to pay money to ICICI pru filed office or claim manager to settle the claim.

We have surrendered our policy 06510569 and got acknowledgement slip also on 26th June 2015 at Hazratgunj branch, Lucknow. We have done all the formalities and also submitted all the documents. But still we haven't got money till now. We have called your employes many times they always say in 2 to 3 days you will get money but it's more than 1.5 months and we haven't got our money, and now they are even ignoring our calls. We aren't getting death claim, want to discuss about it, there isn't any proper guidance here. By complaining here we hope our problem will resolve soon, we are fed up of all this. Contact us on [protected].

my father opened the icici prudential life insurance policy in 2007 and it was continued till 2010 as it had locking period of 3 years . as now he is no more I called icici customer service centre to claim / refund the amount invested, she told me claim can not be made because of foreclosure policy. but when I check other customers complaints they claim the amount of foreclosure policy. I want to claim this invested amount kindly guide me through this.

policy no.[protected]

name :- murlidhar pundlikrao gaygol

Hi I was sold a policy by ICICI Pru with policy number[protected]. I am totally disappointed with the services and the guidelines provided by ICICI Pru life till now. Please find the below issue and torture which i have been facing due to ICICI Pru from last one year. I am expecting answer of my each query please. 1. When i have purchased policy at that time Apr-2014 the advisor Minisha (ICICI OMEGA Branch, Greater Noida) told us that this is a Fixed Deposit with 3 year maturity plan (either you pay three year or one year) and you will get the Brouchere and Welcome kit in next two weeks at your Home address. She asked me to sign & fill the details in some Insurance form. How this policy chage from FD to Insuarance Policy? 2. After one month (May-2014) i called her and asked the update of Welcome kit as i didn't received in next two week.She confirmed that she will follow from Bank & confirm. Again No Outcome. After Four month when i again followed she said she left the job now you can contact to Mr. Ravi (Alpha Branch). Now if any advisor submits wrong commitment to customr, so isnt this company's responsibility to verify the details provided by advisor. 3. I went to Mr. Ravi and i must say he is very co-oprative and humble he checked my details with all the required information. But no luck no policy exist with the DOB/Name/Check Number.A big surprised for me. i have registered complaint to him with the details of Bank statement. How company can initiate any policy without any details or you have not verified the PAN card photocopy as well which i have provided to Minisha???? Is only money matters for the company? 4. Now i started taking follow-up with Ravi after continuous effort of 4-5 Month. I received first information about this Policy with Policy name/number. Now its again shocking for me as this was Insurance Plan (Guaranteed Wealth Protector). But still i am not able to get the details as my Date of Birth in policy was wrong. Which was 01/01/1978, While my original DOB is 29/10/1986.Again How is this possible that company can initiate policy with wrong DOB and what will be the impact of this in Plan benefits? 5. Again after taking regular follow-up finally i am able to get the document of the Policy in Apr-2015. 6.After reading the Document i understand the policy term that this is not one time payment plan but yearly one for five years and meanwhile each day i received the call for the Premium reminder. The customer representative also said if your policy will discontinue then you will not get the policy benefits there is some discontinuation charge which will be deduct from your fund value. I dont want this policyand I want my amount back. First i dont receive my documnets in 15 days and there customer care ppl sya that we need to report all this in 1st 15 days. I am very disappointed and feel cheated. Please refund my amount. My Policy details: Policy Number:18555166 Name: Utkarsh Upadhyaya

Win - win solution for victims / sufferers of icici prudential life insurance

Issue:
Year - after - year thousand & thousands of policy holders of icici prudential life had suffered huge financial losses. Apparently after their customized tailormade policy – advised, sized & stitched by company after factoring in the contextual facts – income, age etc. , termed as most suitable, viable in given conditions with given basis – income, age…turn out in due course as most unsuitable, unviable, a financial death trap. They suffered losses, pain, humiliation just because they were inapt, not expert & were unsuspecting, had no cue, inkling that they were perhaps betrayed, coaxed, tricked & trapped in no win, fallible, mismatched policy or legal contract; that they were perhaps the victim of company orchestrated manufactured mismatch, that the violator, villian, perpetrator was the company.

In such cases, after losing money, people land in a dilemma, in a difficult painful situation – though they had a hunch, intuition that they were fleeced, cheated, deceived, that they should not take this fraud lying down…can have an option, should approach courts to retrieve, regain the lost money, punish the fraudster but the big problem or the pain point was that litigations invariably means, implies upfront costs, fees, hassles, mental agony…the costs and the hassles start from day one, from the day you move courts…and this was a must, a certainty. Whereas the outcome, the judgement is often uncertain, unsatisfactory, inordinately delayed, unknown, so most people often just avoid, ignored this litigation route and instead they either sulked or suffered in silence; they suffered losses not because of law but because of the processes, the upfront costs / fees, hassles which makes the litigation route as we all know, a painful, risky, tiring, taxing option.

Alternative option:
Now you don’t have to suffer in silence or take the taxing, tiring, expensive route.
If you have lost your hard earned money to icici prudential, here is an opportunity for a win - win solution.

We offer a unique alternative to the victims, sufferers of icici prudential, a pain less, risk less option wherein we will take all the risk, bear all the expenses.

Neither will we charge you any upfront fees, costs or expenses, nor will we make you undergo any visits, hassles initially. We will charge you only if & when we are able to
Succeed in retrieving, recovering the lost money from the company.

So it’s an outcome linked option wherein you only pay when we win.

Approach:
• step 1 – you share scanned copies of any / all contextual papers (Policy document, offer document, proposal form copy, foreclosure or maturity letter, complaint letters, company replies etc.) at [protected]@gmail.com
• step 2 – on receipt of scanned copies, our team of domain experts will examine, audit, analyse, sift through the papers, collate facts to decipher the means & modus operandi used and suggest whether you were cheated in any manner.
• step 3 – share our facts report with you to leave to your wise opinion, whether you’d wish to pursue this further with us or independently, to achieve a logical conclusion.

No matter what was the premium value, year of purchase, branch and city of issue of your policy, or when was it foreclosed, matured, surrendered or you exited it, if you have lost your hard earned money & if you carry all contextual papers, every paper counts.

So now, anybody who has lost money & who has the relevant, contextual papers, can avail of this opportunity

Free of cost

Disclaimer: claimssimplified accepts no liability for the content of this post, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. Any views or opinions presented in this post are solely for information purposes and should not be construed as an advertisement or an offer for solicitation of a response, in lieu of any awards. The information solicited hereon will be deemed confidential and any disclosing, copying, distributing or taking any action in reliance on the contents of this information, apart from by claimssimplified, is strictly prohibited.

I have recently got a policy with Policy number = 19295138. This policy was issued to me by my ICICI relationship manager as he misguided me. When i received my paper document i came to know the policy details and latter when i requested to cancel my policy, ICICI Prudential denied this. When i contacted with other persons, they were saying that you can cancel the policy after 15 days of receiving the physical documents. I have received the physical document on 18 June 2015. Latter when i contacted my ICICI relationship manager he was not interested in cancelling my policy. I registered a complaint with reference number ICICI PRU REF Number =[protected] June, 2015) Grievance Reference ID =[protected] June, 2015) ICICI Prudential branch complaint =[protected] June, 2015) Please help me to reimburse my entire 100001 INR to my bank account as i don't want to continue to this policy. Thanks, Amitabh [protected]

My mother Mrs. Meenu Agarwal from Pilibhit (UP) has a ICICI Prudential Health savor policy with # 17475242 since 19 March 2013. We are paying premiums regularly and Last month we claimed for Hernia surgery for her. The claim was rejected saying, that hernia surgery is not covered in medical policy. After several follow-ups it was told that an exclution letter was provided to us at time of providing policy saying hernia surgery will not be covered in this and it was told that my mother has signed that. When I asked to send me a copy of it, a letter was emailed to me which contains the copied signature of my mother and we were never shown that letter anytime before and at the time of taking the policy also and my mother has never signed that. we scanned the signatures and found that the signatures were not of my mother, but someone has done the false(copied) signature. After scolding the claim officer of local branch(Mr. Sanjay Mishra) and agent(Mr Sharad Gupta) they offered us amount of Rs.25000 and dismiss the case. We followed up at the claim department mumbai, lucknow headquators and IRDA also. After various escalation we got an reply saying that we are ready to cancel the policy and refund your full amount which is paid as premiums till date. We are not ready to cancel the policy and want to get claim of it as this is a fraud done by ICICI employee and he should also be punished for that. They have also verified our original policy after asking us to take to the local office, but now I am getting no response for emails. Its been more than 50 days I am following on this and still no resolution is provided. Please look into the matter. Issue Call id#79798583 and 80038029. Please help.

I am Vikrant Kale filing complaint against icici prudential insurance company. I am Old Customer of ICICI Since 2004! I have good faith in ICICI till date . I have relation with ICICI BANK, & ICICI Prudential . But very very bad Experiance with ICICI Prudential since since I have applied for ICICI Prulife Term insurance plan. I have applied for Term plan on May 16th 2015 for ICICI Protect Options 2 as advised by their customer service desk. Documents uploaded on the very same day and medical tests were done on 1th May. As I haven't received any update in 2 weeks started following with them and finally on 30th May they sent an email saying that you have applied for correct policy. I havent got any response from them for the explaination on why it took 15 days to check this. Anyways they suggestet they can procced further if I can give go ahead to apply under different policy ICICI Option 2 care. Accordingly I have given my consent and have paid the extra premium as confirmed ( due to my diabetic ) on the 8th June. I was told by Neha that as soon as I pay extra payment it will processed and policy will be issued. Today when I am raising this complaint its 18th June, in last 2 weeks I have sent several emails to buyoneline team and called their customer service centre few times but still no update. I feel cheated and its very unethical, unprofessional attitude of ICICI prudential. in spite of raising complains several times...no one has called me till date to resolve the issue. ICICI Pru policy no.19304420. Application number : OB03822870

Good Evening icici that was wrong email id written by your executive sanjay.[protected]@nexteducation.in my humble request to you please right email id is sanjay.[protected]@nesteducation.in please send my policy document and any other types documents plz send this email id thankyou My policy no. 19312157 E welcome kit for OS03833353

I have complained several time to ICICI pru customer care on the matter below. I have regularly paid the premiums for more than 5 years and loyalty addition on the policy is due since February, 2015 but not done so far. I have sent many complaints references.: request number 79926075 query number 80267569. I have been promised many times with setting deadline by May and still nothing is done. There are standard answer that they are working on it for last 4 months. I am really tired as taking ICICI policy is proved to be pain.