ICICI Prudential Life Insurance Complaints & Reviews

Oct 05, 2016

Updated by Anil sharma (ani) I am bearer of Tata Credit Card number [protected] since month of January 2014 on Dt.[protected] at 3:58 pm Transaction ID MT162610022000010027823 when I was busy at my work in office. I got an SMS alert on my mobile phone number from Tata Credit Card that a transaction of Rs. 7, 500.00 made on Tata Credit Card without effecting additional factor of authentication mandated by RBI, at ICICI Prudential Life.

When I checked with customer care centre of Tata Credit Card at [protected], I learnt from customer care executive that someone made payment of Rs. 7, 500.00 I immediately blocked my card and register a complain for fraudulent activity against request reference number[protected].

This shows that some unknown person or gang in an organized manner has fraudulently stolen my personal data or someone having access to my personal data that is required for doing fraudulent purpose.

Hence I would request you to give your serious attention on this serious issue and take immediate legal action on the fraudsters involved in this malicious crime of cheating innocent people.

Your in-time action on this complaint can prevent frauds and also help me for recovery o[censored]nknown transaction done from my Credit Card.

Yours sincerely

Anil Bholashankar Sharma
A/404, Rudra Appartment,
B/h, Vejalpur Bus Stop,
Ahmedabad – 380051.
M : [protected]

Dec 17, 2016

Updated by rajat1981 we are not getting any response form ICICI Prudential Life Insurance till now...for to continue the policy or refund the amount.
thanks

Jul 29, 2017

Updated by rajat1981 M'y wife's policy no 15942120 and i have alredy submitted thé amount par policy in vashali Ghaziabad branch but last month. I have received m'y cheque back.

We dont know thé reason?
Pleas do thé needful asap, i have logged issue in vashali branch but didnt get any réponse on it.

could you please let me know when we will get any update on it or refund out money if you do want to continue my policy please refund my back to me.

Thanks & Regards

Swati Tyagi
[protected]

Re: :ICICI Prudential Life Insurance Co. Ltd Call ID #[protected] Call ID #[protected] Call ID # 106001.

Dear Customer,

Thank you for writing to us. This is an automated response to your message to let you know that we have received your email.

The reference number for your query is[protected]. You can use this number to track your request when contacting any of our touch points.

You can now conduct a variety of transactions online, by logging on to your www.iciciprulife.com account. Click here to login now with your mobile number or email id.

Yours sincerely,
ICICI Prudential Life Insurance

Jul 29, 2017

Updated by rajat1981 after provided the letter from ICICI prudential, issue is not resolved now.
No response from customer care they said go to branch if i go into branch...they said we dont have any update on it. you have to mail on it.

thanks

Aug 02, 2017

Updated by rajat1981 i am not getting any update on it, this is to hectic for me to purchase the policy of ICICI.

Aug 05, 2017

Updated by rajat1981 Dear Dsouza,

I have a little concern regarding the payment you have been mentioned in below mail. In two months I received the interest on my amount hardly rs. 1000. But in other side I have to pay the amount around rs 6000 extra+reinstatement fees. Is it the same interest you have calculed in case of given and taken.

Last payment I have already paid around rs 24000 extra interest or delay payment to icici Prudential.
So now it would be around rs 30000.+ emi amount).

We are not receiving any proper response from you Kuashambi Branch Uttar Pradesh, I have they have very rude behaviour with customer.

Sorry to say but it is very pethatic experience with icici Prudential. I'll not to going to suggest or purchase any new policy in future from icici Prudential.

Thanks and Regards

Swati Tyagi
[protected]

On Thursday, August 3, 2017, Jude Dsouza /SRU H/ICICIPRU/Mum <jude.[protected]@iciciprulife.com> wrote:
Dear Ms. Swati Tyagi,

We refer to your concern pertaining to revival for your ICICI Guaranteed Savings Plan policy number 15942120 held with us.

In response to the same, and further to our record we understand that you have given legal notice and accordingly Company has offered you revival for the said policy.

Company was in receipt of the documents for revival of the policy along with the payment of Rs. 1, 34, 026/- on March 30, 201. Considering the reinstatement fees was not received the amount of Rs. 1, 35, 029.24/- (include the interest amount for the period the amount was with the Company) via cheque on June 3, 2017 and we understand that the same has been encashed by you on July 5, 2017.

In order to revive the aforesaid policy we request you to pay the outstanding premium till date of Rs. 1, 39, 219(along with the reinstatement fees) at your nearest ICICI prudential branch and post receipt of the same the policy will be revive from our end. We request you to pay the amount before September 1, 2017.

If we do not receive any confirmation from you within the stipulated time period, the said offer stands withdrawn.

We do hope to have addressed your concern.



In case the resolution provided does not meet your expectations you may escalate to our Grievance Redressal Officer (GRO) within 8 weeks. Click here to write to our GRO. You will receive a response within 10 days post detailed evaluation.



Jude Dsouza

Complaint Redressal Officer

Corporate office

________________________________________

© 2017, ICICI Prudential Life Insurance Co. Ltd* II Direct: +[protected] II Fax: +[protected]

Communication Address: Raheja Tipco Plaza, Rani Sati Marg, Malad (East), Mumbai- 400 097 India

IRDAI Regn No 105 CIN L66010MH2000PLC127837

Registered Office: 1089 Appasaheb Marathe Marg, Prabhadevi, Mumbai - 400 025, India

* UIN (Unique Identification Number): 105N114V01

* Insurance is a subject matter of solicitation


To know about our Grievance Redressal Mechanism, please Click Here



From: Rajat Tyagi [mailto:[protected]@gmail.com]
Sent: 29 July 2017 12:25
To: ICICI Prudential Life Insurance Co. Ltd
Cc: SRU /SER REC/ICICIPRU/MUM
Subject: Re: ICICI Prudential Life Insurance Co. Ltd Call ID #[protected] Call ID #[protected]

Hi,

I have visited to kuashambi branch uttar Pradesh, but they have not responding on it. Even I had a discussion with customer care. They said you have to contact with branch only.we can't tell u anything

Can you please let me know to whom we have to discuss on it.

Thanks

On Jul 5, 2017 21:48, "ICICI Prudential Life Insurance Co. Ltd" <[protected]@iciciprulife.com> wrote:
ICICI PRUDENTIAL LIFE INSURANCE CO. LTD.

Dear Customer,

Thank you for writing to us. This is an automated response to your message to let you know that we have received your email.

The reference number for your query is[protected]. You can use this number to track your request when contacting any of our touch points.

You can now conduct a variety of transactions online, by logging on to your www.iciciprulife.com account. Click here to login now with your mobile number or email id.

Yours sincerely,
ICICI Prudential Life Insurance

Aug 12, 2017

Updated by rajat1981 swati tyagi
to Jude
27 minutes agoDetails
Dear Dsouza,

today, i have received a call from kaushabmi branch for rs 25200 more need to pay me.
can you please clarify that why i need to pay this amount.
bcoz i have already paying rs more 30000 extra from emi amount till now.

it is very difficult to manage more to rs 25200 more to continue the policy.

we are requesting to you please revert the total paid amount along with ealier paid amonut rs 36000( interest).

thanks and regrads
Swati Tyagi

Aug 12, 2017

Updated by rajat1981 Total emi till now around rs 110000 and I paid 139200...in that case I paid rs 30, 000 extra...now you are looking rs 25200 more.
Can you please explain it.
Thanks and Regards

Sep 16, 2016

Updated by Nishikant Chillal No body has contacted me till now. Hope the complaint is taken seriously.and the refund will be processed.

Sep 27, 2016

Updated by Nishikant Chillal There are various issues i faced with ICICI.

1.Poor cuctomer service support.
2.Carelessness and confuisions within the staff about the customer issues and policy.
3.Mismatch in the statement submitted with the policy and the online statement(NAV Realted)
4.Direct extorting complete amount from the customer bank without even taking his permission or intimation about the deduction.Although the term was changed to monthly.

Requesting you to close the policy with immediate effect and refund the amount at the earliest without any charges and with interest to avoid further consequences.

Regards
Nishikant Chillal

Sep 27, 2016

Updated by Nishikant Chillal Kindly refer the mail mark to -Bijayinee Mohanty /Ser Rec/ICICIPRU/Mum on 21st sept for the details of the issue.No responce from her since then

Sep 14, 2016

Updated by Kuberanb Dear team

Requesting you to check attached scanned of the policy in your mail.
You are sending computer generated message asking for the mobile no and mail I'd to be sent in SMS.

Pls think logically if the mobile been changed and mail I'd not updated while taking policy.for which only I have sent scanned copy of policy.

Revert back with the positive reply.

Thanks

Sep 20, 2016

Updated by Kuberanb Dear Team,

You can call me tomorrow at 2pm or you can text me in message, so that i will get back to you
Requesting to do the positive needful at the earliest.

Regards
Kuberan

Apr 29, 2018

Updated by Kuberanb Hi.
I have taken Icici prudential life insurance policy on 11-Oct-2006 paying first premium of Rs.7101/-
After that due to my personal issues and family issues, am unable to make the premium further and not able to continue the policy.hope that would got lapsed.since its some how huge amount, I would like to get back my money of the first premium after cancelling the said policy.

Details of the policy:
Name. B.Kuberan
Policy no: 03554180
Date: 11-Oct-2006.

Kindly do the needful..am agree to make any minimum deductions for cancellation too.
Kindly let me know the status as am not satisfied either not got the status

Regards
Kuberan

Nov 02, 2018

Updated by Kuberanb Hi.
I have taken Icici prudential life insurance policy on 11-Oct-2006 paying first premium of Rs.7101/-
After that due to my personal issues and family issues, am unable to make the premium further and not able to continue the policy.hope that would got lapsed.since its some how huge amount, I would like to get back my money of the first premium after cancelling the said policy.

Details of the policy:
Name. B.Kuberan
Policy no: 03554180
Date: 11-Oct-2006.

Kindly do the needful..am agree to make any minimum deductions for cancellation too.
Kindly let me know the status as am not satisfied either not got the status

Regards
Kuberan

Sep 04, 2016

Updated by rajat1981 we have already paid more than 50% of EMI of Policy

Sep 13, 2016

Updated by rajat1981 Contact no:[protected]

Sep 16, 2016

Updated by rajat1981 i didnt receive a single call form last 4 days and i have given my contact information too.

Oct 15, 2016

Updated by rajat1981 I have received a call from this no. [protected] (I don't know this form ICICI PRUDENTIAL or not ?
But still issue is not resolved...I have visited to Vashali Branch of ICICI PRUDENTIAL...we will not continue the policy or money back.

Nov 21, 2016

Updated by rajat1981 we are not getting any response form ICICI Prudential Life Insurance till now...for to continue the policy or refund the amount.
thanks

Jul 29, 2017

Updated by rajat1981 M'y wife's policy no 15942120 and i have alredy submitted thé amount par policy in vashali Ghaziabad branch but last month. I have received m'y cheque back.

We dont know thé reason?
Pleas do thé needful asap, i have logged issue in vashali branch but didnt get any réponse on it.

could you please let me know when we will get any update on it or refund out money if you do want to continue my policy please refund my back to me.

Thanks & Regards

Swati Tyagi
[protected]

Re: :ICICI Prudential Life Insurance Co. Ltd Call ID #[protected] Call ID #[protected] Call ID # 106001.

Dear Customer,

Thank you for writing to us. This is an automated response to your message to let you know that we have received your email.

The reference number for your query is[protected]. You can use this number to track your request when contacting any of our touch points.

You can now conduct a variety of transactions online, by logging on to your www.iciciprulife.com account. Click here to login now with your mobile number or email id.

Yours sincerely,
ICICI Prudential Life Insurance

Aug 02, 2017

Updated by rajat1981 i didnt get any update on it...

Aug 02, 2017

Updated by rajat1981 always receiving system generated messages but no other communication form ICICI prudential side.

Aug 05, 2017

Updated by rajat1981 Dear Dsouza,

I have a little concern regarding the payment you have been mentioned in below mail. In two months I received the interest on my amount hardly rs. 1000. But in other side I have to pay the amount around rs 6000 extra+reinstatement fees. Is it the same interest you have calculed in case of given and taken.

Last payment I have already paid around rs 24000 extra interest or delay payment to icici Prudential.
So now it would be around rs 30000.(excluding emi amount).

We are not receiving any proper response from you Kuashambi Branch Uttar Pradesh, I have they have very rude behaviour with customer.

Sorry to say but it is very pethatic experience with icici Prudential. I'll not to going to suggest or purchase any new policy in future from icici Prudential.

Thanks and Regards

Swati Tyagi
[protected]

On Thursday, August 3, 2017, Jude Dsouza /SRU H/ICICIPRU/Mum <jude.[protected]@iciciprulife.com> wrote:
Dear Ms. Swati Tyagi,

We refer to your concern pertaining to revival for your ICICI Guaranteed Savings Plan policy number 15942120 held with us.

In response to the same, and further to our record we understand that you have given legal notice and accordingly Company has offered you revival for the said policy.

Company was in receipt of the documents for revival of the policy along with the payment of Rs. 1, 34, 026/- on March 30, 201. Considering the reinstatement fees was not received the amount of Rs. 1, 35, 029.24/- (include the interest amount for the period the amount was with the Company) via cheque on June 3, 2017 and we understand that the same has been encashed by you on July 5, 2017.

In order to revive the aforesaid policy we request you to pay the outstanding premium till date of Rs. 1, 39, 219(along with the reinstatement fees) at your nearest ICICI prudential branch and post receipt of the same the policy will be revive from our end. We request you to pay the amount before September 1, 2017.

If we do not receive any confirmation from you within the stipulated time period, the said offer stands withdrawn.

We do hope to have addressed your concern.



In case the resolution provided does not meet your expectations you may escalate to our Grievance Redressal Officer (GRO) within 8 weeks. Click here to write to our GRO. You will receive a response within 10 days post detailed evaluation.



Jude Dsouza

Complaint Redressal Officer

Corporate office

________________________________________

© 2017, ICICI Prudential Life Insurance Co. Ltd* II Direct: +[protected] II Fax: +[protected]

Communication Address: Raheja Tipco Plaza, Rani Sati Marg, Malad (East), Mumbai- 400 097 India

IRDAI Regn No 105 CIN L66010MH2000PLC127837

Registered Office: 1089 Appasaheb Marathe Marg, Prabhadevi, Mumbai - 400 025, India

* UIN (Unique Identification Number): 105N114V01

* Insurance is a subject matter of solicitation


To know about our Grievance Redressal Mechanism, please Click Here



From: Rajat Tyagi [mailto:[protected]@gmail.com]
Sent: 29 July 2017 12:25
To: ICICI Prudential Life Insurance Co. Ltd
Cc: SRU /SER REC/ICICIPRU/MUM
Subject: Re: ICICI Prudential Life Insurance Co. Ltd Call ID #[protected] Call ID #[protected]

Hi,

I have visited to kuashambi branch uttar Pradesh, but they have not responding on it. Even I had a discussion with customer care. They said you have to contact with branch only.we can't tell u anything

Can you please let me know to whom we have to discuss on it.

Thanks

On Jul 5, 2017 21:48, "ICICI Prudential Life Insurance Co. Ltd" <[protected]@iciciprulife.com> wrote:
ICICI PRUDENTIAL LIFE INSURANCE CO. LTD.

Dear Customer,

Thank you for writing to us. This is an automated response to your message to let you know that we have received your email.

The reference number for your query is[protected]. You can use this number to track your request when contacting any of our touch points.

You can now conduct a variety of transactions online, by logging on to your www.iciciprulife.com account. Click here to login now with your mobile number or email id.

Yours sincerely,
ICICI Prudential Life Insurance

Aug 12, 2017

Updated by rajat1981 S
swati tyagi
to Jude
27 minutes agoDetails
Dear Dsouza,

today, i have received a call from kaushabmi branch for rs 25200 more need to pay me.
can you please clarify that why i need to pay this amount.
bcoz i have already paying rs more 30000 extra from emi amount till now.

it is very difficult to manage more to rs 25200 more to continue the policy.

we are requesting to you please revert the total paid amount along with ealier paid amonut rs 36000( interest).

thanks and regrads
swati Tyagi

Sep 02, 2016

Updated by sachin kesarkar Hi Dear Team Many Thank for helping me.
I recieved a call form icici bank they told me that they will pay me 101000 + normal saving account rate of interest for period but this is big loss for me as if i would invest in FD then it would be around 9 %. Please look into it & get it solve on urgent basis.

Sep 07, 2016

Updated by sachin kesarkar On friday i recieved a call from concern ([protected]) Amit Srivastav. He told me that we will refund the amount & will send you a mail how much will be the amount after getting mail please confirm for the same & will credit in your account. Mail was supose to send on friday today is wednesday still i have received any mail & iam trying to call on his number but he didnt pick up the phone. Request you to help on the same.

Sep 09, 2016

Updated by sachin kesarkar yesterday i recieved a call from ([protected]) Srivastav saying that they are transfering money 108000 today i.e thursday 50000 & rest next day i.e friday but 50000 in 3 part 20 + 20 + 10 = 50 through IMT. what is IMT i dont know & how to use. Mr.Srivastav gave me 14 digit number & ask me to icici ATM & enter number 3 time then you will recive the amount while doing the same i seems that there is something fraud imdetaily i informed whole thing to nearest ICICI bank staf who was not aware about IMF. Request you to please look under matter & slove my issue.

Sep 21, 2016

Updated by sachin kesarkar Still I have not recieved any confirmation for below case.

Sep 30, 2016

Updated by sachin kesarkar Still I have not received any confirmation for below case

Sep 01, 2016

Updated by uvoak Further details pertaining to above complaint;
Name of Policy Holder: Uddhav Vishwanath Oka
I received a message 6days ago that policy documents are sent on email id, however I never received any mail regarding this. Moreover, terms mentioned in the message are wrong.