ICICI Prudential Life Insurance Complaints & Reviews

We were introduced to a single premium life insurance policy by a manager of ICICI Bank and an officer of ICICI Prudential Life Insurance Company.

All features of the insurance were explained to us verbally and no policy literature was given to us.

The application form did not mention any thing about the policy features.

Upon payment of the single premium of Rs 500,000/- we were issued a policy. The letter from ICICI Prudential life Insurance company mentioned that we can either continue or cancel the policy within the free look period of 14 days.

We found the policy terms to be different from what was verbally explained to us and sent an email to [protected]@iciciprulife.com , [protected]@iciciprulife.com seeking clarifications. We did not receive any response from ICICI Prudential life, other than a standard response on how to contact them for different issues. The mail from ICICI Prudential Life implied that an officer will call us over phone.

An officer from ICICI Prudential Life Insurance Company called us and explained that the features we are referring is not available. He advised us to surrender the policy to the nearest ICICI Prudential Life Insurance Policy. We surrendered the policy during the free look period citing reasons that policy features were not consistent with the what was described to us.

To our shock , ICICI Prudential Life Insurance company deducted an amount of Rs 16,000+ and refunded the balance amount.

Our subsequent emails to [protected]@iciciprulife.com , [protected]@iciciprulife.com , [protected]@iciciprulife.com , were returned undelivered, which mentioned that our email ID through which we communicated to ICICI Prudential Life is Un-authorized.

Our only hope is to work through the officers who have introduced the policy to us.

Sir/Madam,

I had sent my PF Withdrawal to the below mentioned address.

Till date I havent received the cheque.Its been more than 3 Years I sent you the forms.

I am not getting any reply from them either through phone or mails..

Request you to do the needful in the matter

Regards

Kiran Krishamurthy
Emp No 59222

It is to bring it to your notice that i have been misguided by two of the agents of icici prudential ajmer branch miss archana & miss shalu. We were assured for our policy no.[protected]invest shield cash bak. that although it is for 15 years.But after depositing regularly for 3 years. We can withdraw our amount. After depositing Rs.3,00,000 now we have been informed that if we get our money back we have to bear panelty.We dont want any loss because it is our own money.And now we are not able to pay any further premiem. We invested this amount in the policy for the time of need.Please guide us as to what can be done so that we may get our money back without bearing loss. Expecting a quick and justified answer from your site... Thanking u.............

Dear Customer Grievance Redressal Officer:

Pl refer to your acknowledgment of process of surrender of policy No.06026820. The policy surrender documents were received by ICICI on 20th April 2011. It's already 18 days of receipt of all documents at your end and payment is yet to be released.

Along with the policy bond I was asked to submit a canceled cheque of my Bank account. However, I later received a sms from ICICI Pru saying that the transaction was rejected by my bank without stating any reasons whatsoever, and now the surrender payment in the form of DD would be delivered at my postal address within 4 days.

When after 10 days, I could finally inquire with the customer care executives, I got the Docket no., and tracking the docket no at Blue Dart I get the ultimate shock to know that it has been returned to origin, i.e., ICICI Prudential’s Mumbai Office.

My Complaint No. is: 34094261. I ask for an explanation for all the wayward practices. The policies were surrendered to meet an emergency expense and it is still not settled by ICICI Prudential.

Regards
Divya Tewari

Dear Sir,


My complaint is regarding ICICIprudential policy no 11625409.( Save n Protect)

Firstly, ICICI did not sent me my policy document till date and hence I was forced to lapse the policy and moreover i was not intrested in the product. After 23 months of lapse period suddenly on 30th March 2011 they withdrew money from my bank through ECS without informing me even though the policy was lapsed. When contacted the customer care they said it was a technical problem and would refund my
money within 6 working days. Now it has been more than 10 days and they have not yet refunded
my money. There has been poor response from icici customer care employees

Regards

Conrad
mobile: [protected]
email : [protected]@yahoo.com




Thanks

Conrad Dsouza

This is Rajeswara Rao. Nudurupati. I have a policy with ICICI prudential life insurnce. My policy is Smartkid ULRP policy. My policy number is 12907865. I want to register my e-mail id and also i want my user id and password. My e-mail id is [protected]@gmail.com. Please rectify my problem.

Sir,
My Name is Pooja Shrivastava My pension Code is MH / BAN / 49598 /.I Have sended my Pension Withdrawal form on 28 Nov 2010 To our HR Dept. & they recieved on 2nd Dec 2010 & Sended to you for my pension amt.withdrawal.Pls.clarify when i will send my amt.If possible kindly process it soon.

Regards
Pooja Shrivastava
Emp ID - 574588

I AM SUDHU RAM ANANT
I HAVE A COMPLAINT AGAINST MISS RADHIKA WHO IS WORKING IN ICICI PRUDENTIAL LIFE INSURANCE COMPANY LMT.
AND THE ADDRES IS 2nd FLOO,HARSHA BHAWAN,UNIT 13-29 ,BLOCK-E ,CIRCUS-D, CONNAUGT PLACE, NEW DELHI-110001.

SHE HAVE NO MANNERS OF HOW TO TALK WITH THE CUSTOMERS .SHE IS TALKING WITH HER OUT OF VOICE AND MISS BEHAVING WITH ME WHEN CALLING. SO KINDLY TAKE AN SERIOUS ACTION AGAINST HER.
THANKING YOU.
SUDHU RAM ANANT
PH;[protected]

I had purchased my ICICI ULIP Life Insurance Policy(LifeTime ||) Whose SumAssured as mentioned in my policy document was 3 Lakh as April-2006.Now after completeing 4 years of policy term,i did partial withdrawal of rs 1 lakh,so suddenly after doing partial withdrawal,icici have reduced my SumAssured from 3 lakh to 2 lakh .This terms and Conditions were never mentioned in the policy document which i had received from ICICI.So when i contacted their branch in Jayanagar 3rd block regading this,they said they have mentioned this in their terms and conditions,so i did provide my policy document to the officer sitting there and when she read the document she did not find this terms and conditions.So she said she will resolve my issue,but till date they have not resolved nor giving any appropriate reasons for this.Wheneve i visit their office they say it is in greivance cell ,they will update me very soon.It's been more than 2 months they have not yet resolved this mistake from their end.

sir, i have open the sip under 15 icici prudential dynamic plan-cumulative since 2006 but only one statement has been received by me.since then my regular instalment is on but i have not received the statemet since then while from your deduction massage through sms,you always promise that the statement would be despachted once in three months.sir 5 years have been passed but your promise is
not going to fulfill as i feel so.it's my heartiest request you to fulfill your promise with all your esteem customers and also with me. my folio no is 1835428/18 and my address is rightly feeded in your record.
vikas srivastava
e-mail id is samit.[protected]@gmail.com

Dear Team,

My self Shibu Rasheed,Employ number 58543 has been resigned on December 2006 and i applied for my PF on 15th December 2010.(Application send to ICICI Pru life insurance co Ltd,shared services,PF dept,Ground floor,vinod silk compound,chakrabarthy asok roas,asok nagar).till now i didn't receive my PF.So kindly help me to know the current status of my PF.

I have send the the same to exit.[protected]@hcca.co.in and exit.[protected]@iciciprulife.com.but they are not even willing to respond for the mail.


Regards
Shibu Rasheed

I HAVE SWITCHED MY FUNDS FROM MULTIPLIER TO FLEXI-GROWTH ON 15 APRIL 2011.MY FUND VALUE IN MULTIPLIER FUND AS ON DATE 15 APRIL WAS 116259.074.I HAVE TALKED TO THE ICICI PRUDENTIAL CUSTOMER CARE ABOUT THE SWITCHING NORMS,ACCORDING TO THEM THE TOTAL FUND VALUE WILL BE SAME IF I SWITCH BEFORE 3 PM.I HAVE SWITCHED AT 2.30 PM,AND THE NAV OF CLOSING OF THAT DAY WILL BE ASSIGNED TO ME.BUT MY TOTAL FUND VALUE AS ON DATE 16 APRIL 2011 IS 114949.108.I THEREFORE REQUEST YOU TO PLEASE DO NEEDFULL ACTION SO THAT I CAN GET JUSTICE.

My father BS Arora got retired in 2005 and got his gratuity amount from the company. He added some extra money from his pocket and invested Rs 13.30 lac in a pension policy from ICICI prudential. He also included my mother Balvinder Kaur Arora’s name in the policy as ‘Joint Life’ holder so that she could continue getting the pension after him till the time she was alive. My father used to get a quarterly payout of Rs 28800/- odd from ICICI prudential.

Unfortunately he passed away 2 months back due to ill health. To my surprise, ICICI have stopped the payouts towards my mother. I have been speaking to them since one month now and they are denying paying it. I sent them a copy of the annuity certificate which very clearly states my mother to be the “Joint life” holder of the policy but they’re not replying anything on that. I asked them for copy of the policy which my father had signed but they have not shared it till now. They have not replied to any of my mails in the last one month nor are they giving anything in writing. Every time I call them up they refuse to pay up and say that the policy is expired now.

My father was 61 years old when he got this policy. He was a highly educated and qualified man and was not dumb enough to invest Rs 13.30 lac in a policy with a meager quarterly pension of Rs 28800/-. At this rate he would have not even recovered the principal investment by the age of 72 years, forget about the interest receivable. And that is exactly why he had added extra money from his pocket into the gratuity amount to ensure that his wife continues getting the pension payout.

I have written to the grievance cell of ICICI prudential today but do not expect them to do much. I have seen the number of consumer complaints and court cases against them and they come across as a very unethical organization.

I have also written to my advocate today and will shortly initiate legal proceedings against them. I am just awaiting a reply from their grievance cell.

Can anyone guide me how to take this up with IRDA? I am not going to let ICICI get away with this one. Pl contact me on [protected]@yahoo.co.in or [protected] for any advice. Thanks

Dear sir,
This is to complaint that the amount of Rs-8579/-has debited to my hdfc a/c no-[protected] to without my confirmation/knowledge.When i claimed the hdfc bank for wrong transiction then the bank has provide me a complaint no(#MUM253389) and call to me after two days that the amount has deducted to your a/c through netbanking with icici prudential life insurance towards transiction no-006003500600530870317420110329.For information i shall want to say that i do not use any kind of netbanking & no any facility are available on my general ATM card.After this transiction my hdfc cheque has bounced of the amount of Rs- 15000/-.So,i claim the 5*time amount penalty of bounced cheque amount.
Therefor,i request to you that please do the instuction of hdfc bank & following insurance company.because i am a private company job worker so,i am unable for run up to following branches.
thanks.
prem kumar(MB.NO-[protected])
A-127 Sector-63 NOIDA(U.P.)-201301

ICICI Prudential Life Insurance : We(me and my wife) went to USA by doing travel Insurance with ICICI LOMBARD. They promised us "Cash less service in USA". My wife met with accident and there is no cash less service accepted by many hospitals. However we spent from our pocket and the claim was paid by the above after return. But we have arrived 40 days ahead and We had applied for refund for not serving for that period. they paid me the refund and not paid my wife saying that she had a medical claim.

From:
"Mohd Irfan"<[protected]@rediffmail.com> | Add to Address book |This is spam

To: <[protected]@icicipruamc.com>

Subject: Redemption Money not received after T+6 d, Trn 1286530 Folio[protected]/03/2011

Date: Wed, 30 Mar 2011 16:35:37 IST
Cc: <[protected]@sebi.gov.in>,<[protected]@sebi.gov.in>

Dear Sir,

Please expedite the redemtion proceed of the following transaction

Redemption Tran ID 1286530, Status Processed, Folio Number 4XXXX37, Date 23/03/2011 Scheme ICICI Prudential Discovery Fund - Growth Units 2413.769 Amount 1,10,418.44

Reference to above trn, I did not receive payment in my bank account till date, please arrange to deposit ASAP cheque/TT in my account with SBI Main Br Muzaffarpur Red Cross Build, A/c details are with you in my folio.

My folio has NEFT mode for redemtion, however I come to know they issued cheque and send by post, this is purely unprofessional apporach of AMC staffs at point of service.

For expamle , I made same day transaction with Birla Sunlife Div & Reliance Pharma, those were credited to my bank account without any hitch on T+3 days.

Please note that I am staying overseas and this is an NRI online transaction, Therefore need your usual full support.

Thanks and Regards

Mohammad Irfan
Hall CampusChandwara,
Muzaffarpur, 842001 Bihar, India

P.O Box 51149 , Jeedah-21543- KSA

ICICI prudential policy
Policy Number:[protected]Lifetime)
I had taken an ICICI prudential policy in 2006 and was to pay premiums regulary through ECS for 3 yrs.
But even after 3 yrs they kept deducting money from my account so i stopped the ECS now started receiving SMS & calls asking me to pay 27000/- due else the policy will be foreclosed. My policy is already on a payment holiday (meaning that i have paid premium for 3 yrs which was as per the rules and after that i dont have to pay anything and can keep the money to get Interest. actually i paid for 4 yrs.

Even after raising the issue several times i kept getting calls from them so i finally decided to close the policy which after 5 yrs i will not be charged any exit fee but the great company is so hungry for money that the have deducted 10% charges from the final amount that i received. I had put my money in the protector an preserver funds so there is no question of market linked losses.

As if this was not enough, now after i have closed the policy ICICI has my number in their marketing directory and i get a call almost everyday "Sir Investment karna chahenge" and some of the callers are abusive too when i refuse here is the response.. "lecture kyon de rahe ho.. phone nahi rakhunga"

one request to everyone, if you want peace of mind dont go for ICICI

I had a health policy with number 06710070, which has been lapsed in May-2010 and I didn’t renew the policy because of poor service by ICICIPro.

However, on 29th March-2011, ICICIPro has debited my account with Rs.1837/- towards premium for the full year for the policy which has already been lapsed and closed roughly one year back without my permission.

Because of this I had to face a cheque bounce. When I called their customer care department, one executive named Nitin started giving me lecturer over the phone and shamelessly, he says it will take time to look into. But when ICICIPro debited my account, it didn't take any time. I want to proceed for a consumer case against these people, who make fun of the customers and extract money from customers like this. Supposing they charge like this to 1000 customers (To be on a conservative side), that means ICICIPro is trying to extract money amounting to about Rs.20 lacs to show the profitability of the organisation.

Even after writing to their e-mail IDs i.e. [protected]@iciciprolife.com; [protected]@iciciprulife.com, their is no response. See how they are treating the customers.

Hello, ICICI Prudential has stolen my Rs 30000 thousand. My Policy No is 08336479. I gave my first premium of 40000 then I could not due to financial problem but still I tried giving my second premium after doing medical test as suggested by support staff. They rejected it stating I was late couple of days. Ok so I waited for three years to complete my locking period. When I went there to get my Rs 40000 money back, they hand me the cheque of 10000/- Rest of Rs 30000 they said they have deducted as a services charge. Can you imagine they have deducted 30000/- as service charge out of 40000/-. Now what is this, this is fraud, they are cheating customer. I know what they did with 30000/-, they have given the salary to the agent, manager, branch manager and so on.........So I suggest anyone who is looking to invest money on any company insurance, DON'T DO. Rather invest the money on something else, other business.

I have purchased ICICI Prudential i protect option 2 plan policy number OL00067102 on 03/02/2011 by paying 9927/- through internet using net banking. All the medical tests are over in 15 days and submitted. They have said they want to hold the policy for 3 months without a proper reason. Then i have requested my money on 21st Feb 2011. They have said they have sent a request for payout. But never reached me. They have cheated and i have continuosly informing with my bank statement that i have not received any money. I have logged all the 4 greviance steps given by ICICI prudential. Still i do not get my money back. I request you please take appropriate action to give my money back.
The number of complaint made call IDs are
Call ID # 32544743
Call ID # 32153967 Friday, 11 March, 2011 2:30 AM
Call ID # 32151980 Thursday, 10 March, 2011 12:00 PM
Call ID # 32004234 Wednesday, 9 March, 2011 3:10 AM
Call ID # 32058870
Service request number 31942286 on 21st Feb 2011
Many other complaints from 21 Feb 2011,

But i do not get any sort of justice. Please help me in getting money back.