ICICI Prudential Life Insurance Complaints & Reviews

R/sir,
I have subbmitted my premedical check-up paper's 8 jharsuguda (icici pru.life insurance) branch handed over 2 Mr Bijay Patel(unit Mgr.)
1st off all he misguide me that we have sent your paper 4 process while he deliverred after 1 month (this i confirmed from customer care)and he stopped 2 pick up my phone and didn't replied even when i complained 2 there Branch Mgr.(Mr Naresh satapathy) he had also not co-operate me and even i request him close my policy he simply replied me thet it's not possible now nd u have 2 continue it for 3 years.
Then i started 2 contact 2 icici pru life costumer care (No-[protected]) 1 and 1/2 month back and i talk them around 20-30 times and everytime they replied me that"sorry sir your paper r in process and u will get your claim within a week"
So now i fedup and need your help.
Thanks with regard,

Rajendra Prasad Jian
(Policy no[protected]

Team

I Am awailing the a policy from your company Icici prudential life insurance company for last 3 and half years bearing policy no[protected] on the Name of Darshan Singh saini . I have taken this policy form a agent of your company who was working with your compoany last 3 years ago but now he is not approachable inspite of my many efforts. That time he told me that i will get my welcome kit within a days time but till now i hav not received it neither at my office address nor at my hometown address. Although my EMI is going on monthly basis and i ma considering that It is my saving which will be helpfull after some time. But If i am a customer of your your company then you shoud have some duty that you shoul serve your customer better.

So pls send me my welcome kit for which i ma waiting for last above one year.

Dear Sir/Mam,
This is Dilip Singh (DM) from Varanasi, sir I want
to inform you that yesterday(3rd Nov.) morning my reporting manager Mr. Jaseem Ahmad was forced me for resignation without any reason. After my
resignation he brings the cake and celebrates in front of the all
branch employee, senior manager and ARM Mr. Santanu Shukla. He was
streamly insult me and he was announce that this is Diwali gift for
dilip Singh. Is it fair? I don’t know why he was forced me for resign
last one week. Also on 27th Oct he was transfer of my all self & non
self advisor to other employee. I am married and how we celebrate our diwali? Please do the needful decision.



Thanks & Regards,

Dilip Singh
Development Manager
Iciciprudential life insurance co ltd.
Arihant Complex, sigra, Varanasi
Mo-[protected]
[protected]
E-mail- si.[protected]@gmail.com


Boss Contact details:-
Jaseem ahmad ( Branch manager)
Email- jaseem.[protected]@iciciprulife.com
Mo- [protected]

Santanu shukla (ARM)
Mo. [protected]
[protected]

Note:- same copy i have send to HR & CEO.

Matter:-
I have buy a term plan having 30 years validity with 50 lacs insured amount of ICICI Prudential life insurance Co. Ltd, (Plan-I) on 14.10.2010. Ref No: OL00034379.
On 22.10.2010 I got a call From[protected] regarding my policy on 10 am that the policy has been cancelled those i have not paid the premium amount from my self ICICI bank account. and my premium amount will be re cashed/ returned with in 2working days. but Till date Neither i got any informations/calls nor money on the account from which i had paid the premium.

I think that these is not a good response/attitudes from the institute as we people are buying the policy for our critical situations.
As i think through the institute couldn't solve these problems, then how could they help the nominee in the absence of the borrower.

I have also contacted to Costumer care num;[protected], [protected] with request reference no: 27674963 with your representative Miss/Mrs Soumya on Dated: 30.10.2010 regarding this matter, but there are also no positive response from their end.

As i think this is a very reputed as esteemed organisation, they should solve the problem as soon as possible and help/guide me reissue the policy as soon as possible.

Your Quick response will be highly solicited.

Thanks & regards

Santosh Kumar Behera
Mob: Num: [protected], [protected]

I was introduced to ICICI Life policy, indicating that for 20,000/- Half yearly, premium I get double in 7 years, i.e for 40,000/- annual I get 5,60,000/-. This was introduced by one Mr Raj Mehrotra, calling from[protected] / ( later I also found his mobile No: [protected], from his ICICI colleagues/ NetAmbit promoters, to which he reacted who gave you my mobile number, then he told, I never worked with ICICI, I am Manager with KOTAK Mahendra). He arranged to send his agent from Andheri to collect my cheque No: 667480, dated 04/01/2010, for Rs 20,000/- of SBI, VS Bhawan Branch, Anushaktinagar, & also arranged for medical examination with SAI Hospital Chembur. Till then every thing was fine.
When I received the policy No: 13210548, dated 24/01/2010, I was reluctant to continue, however I almost weekly called by Mr Raj Mehrotra,(sweet at talking) requesting if I can suggest other friends. Then he asked if I can take a policy for any one in the family then there will be double benefits. As I showed no interest, he arranged for some of his friends who rang up & informed Sir, you take another policy, you will soon be getting an amount of Rs 85,294/-. Later one Sanjay Chaturvedi mob: [protected], called and informed did any one not tell you, your cheque of Rs 93,240/- cheque no: 664129 is ready for dispatch & you will get the amount by 1st August. This forced me to take the second policy No: 14047234, dated for my daughter Sakshi Bhatnagar, cheque No: 317786, dated 10/06/2010, SBI, Anushaktinagar.However later when I enquired on the Land line no, the number is busy always came. When Sanjay Chaturvedi was contacted, he asked did you not get the policy. Regarding the cheque, he laughed and told will talk in the evening & cut the phone. Since then his mobile is busy.
Second installment for my policy for Rs 20,000/- I paid on 19/07/2010, by SBI, CREDIT CARD, at ICICI Office at Chembur branch and got receipt on 24/07/2010.
I have received both the policies, with wrong convessing. Kindly arrange to refund my money total 60,000/- I am not interested to pay 2nd installment for the second policy, for which I was told by Mr Sanjay Chaturvedi that it will become 37,127/- after 6 months & you can discontinue then.
I request ICICI not to engage such persons as I never questioned the quality of working of ICICI Bank. Hence I request to discontinue both the policies & seek refund.
regards
RIJU BHATNAGAR, SO/G, Heavy Water Board, 13-D, Badrinath Building Anushaktinagar, Mumbai-400094, <[protected]@yahoo.co.in>/<[protected]@mum.hwbdae.org>

My name is Yogesh Agarwal and I tried to apply for ICICI Pru iProtect policy couple of weeks back. Due to some reasons I was not able to complete the policy details at one go so i decided to resume it later. I have also received a mail with a link from ICICI Pru from where I can resume the policy.

After a few days I resumed the policy using link provided by ICICI Pru and filled all the details, however when I reached to payment page it showed me a message that we are unable to process your request and will get in touch with you shortly, but there was no response even after waiting for 2-3 days. The generated policy id was OL00030564.

After waiting for couple of days I wrote an email to their customer care and got an acknowledgement that they will be getting back to me in 6 working days. Even after waiting for 2 weeks I haven't got any response from them. In this case my call id was 26997637.

After this I gave a call to their customer care but they had no clue about what I am talking about and they have no record about my policy available. The executive assured me that they will get back to me in 24 hrs, now its more than that and again no response.

I can imaging that while selling a new policy they have such a pathetic service..what would they do to the people who go for claim settlement?

Overall I can say it has been my worst experience till date with an insurance or any other service sector company.

I would not advise anyone to go with icici pru, they just don't respect their customers.

Good part is that I haven't paid anything to them, so atleast I am safe from any financial loss :-).
Just wanted to share my experience so that others can not become the victim of ICICI pru poor services.

Dear Sir,

I have given the partial with drawal request on 7th Oct 2010 against my ICICI prudential policy. They said the amount will be creidted in my account by the maximum of 10 days. But even after 18 days the amount not credited.For the last one week I am calling customer care, everytime they are saying it is "InProcess".

I gave the partial withdrawal request due to some urgency. But because of this delay the purpose of the request itself lost.

Can anyone please help me how to make a complaint against this cheating?

Dear Sir/Ma'am,
I had already filled the PF withdrawl form and Since May 12, 2009; I had been continously mailing for my PF withdrawl. There is no response.
Kindly help me to get my PF.
One of the mails and my Employment Details are mentioned below:


Respected Sir/Madam,
I had filled in the form for PF withdrawl and sent by courier Twice to you.Please look into the matter and please help me to withdraw my PF amount. Please do inform me about the status ASAP.
Desired Information -
I Pru. Emp. No. - 513406
DOJ - 18th Sept. 2006
Date of Separation - 23rd April 2007
Date of Birth - 23rd June 1983
A/c Number[protected]ICICI Bank)
Pan Number - AMPPM7155D

I shall be thankful to you and to the organisation.
With Regards,
Rakesh Malik


Please help me to get my PF ASAP. Please do the Favour & Oblige.

Thanks & Regards

Rakesh Malik

I received a call from ICICI PRUDENTIAL agent name , Vikram( mob no - [protected]) , for policy .The policy was ICICI PRUDENTIAL WEALTH PLUS .I took a policy from vikram & in couple of days ,he sent a person from HARSHA BHAWAN office to collect cheque of rs 8000/- & documents. After few days , i received sms also ,that policy has started (POLICY NO[protected]& but i did not recieved my bond papers & no call from any ICICI person .I was only contacting Vikram (Agent ) .
In one occasion , he pick up the call & said that kunal (administration officer ) will call, same thing Kunal said ,but no response i got .

Thanks
Amrit
[protected]

Dear All,

Recently ICICI Pru Life had launched a online policy called iProtect where you can buy this insurance product without any advisor and thus you can save lot of money on the premium payment. They call it as a first of its kind policy in India. I lured by this and bought this product online by paying the premium Rs.2356/- for 12 Lakhs coverage. My application number is# OL00031197. I bought this policy on 30-Sep-2010 and I have got a mail saying someone from the nearest branch will collect the necessary documents before issuing the policy. But till today no one had contacted and I had sent around 30 Mails to customer care, grievance rederessal team but no response from them.

It clearly shows that ICICI had come up with the very good fake insurance product just to loot the customer money. This is a classic case of Corporate robbery.

I advise all the readers not to take this policy... Instead of taking this policy you can donate that money into your nearest temple Hundi / Charrity.. Atleast you and they will be happy.

Kindly call me at mobile [protected] before you make any decision.

icici prudential lifetime gold RGF Growth (T1)
Policy No[protected]
name - Ejaz Ali Khan...

Dear Sir

I have never seen such a lazy/sluggish and non-sincere courier company in my life. my cheque which is dispatch by icici pru. LIC on 6 oct and POd no is-[protected] is till not recived to me.
today i have got the pod no through the hr manager and after seeing the status that cheque is delivered mumbai to delhi hub on 09-oct but in spite on all these still this date i am not getting it.
what is your services?
is It........
pls deliver my cheque as soon as possiable in my home address.

again i have maintain the adders
Anurag Sadan
12-New coloney
Krishan bihari nagar
Verma Chaura
Fatehpur-212601

i invested in icici prudential mutual fund tax plan under elss from july 2005 for three years with exit load as nil. it is now more than 5 yrs and i want to discontinue with it and want all my money back even with a penalty, if any. i am unable to do it as i have not been receiving my a/c statement for more than a year;the so-called customer care centre at bara khamba road gives no reply to my querry, my last letter being 12.9.2010; the helpline is so much helpful to say that my dividend is being reinvested every time for 3 years-in other words, i cannot come out of this dilemma till death...i curse the time when i joined this fund. that time there were so many to solicit, now there is none to help. is it not a duty of the customer care unit to depute someone to visit the distraught customer and help suitably. if such complaints mean something at icici, kindly check my folio 953034/70 only to close it and return my money i invested with a deep faith.Bhatnagar, New Delhi

sir, i have a policy No13209340

I have already send my request to change my contact address and Email ID but i did not get any response from your side.
If you required any more proof to change contact address pl tell me the same.

previous address:- Current Add:-

Sub Rajesh Chander Rajesh Chander S/o Sh Mange Ram Gill
21 corps Air SP sig Unit VPO Kabarchha
co 56 APO Teh- Narwana
Disst- Jind
(Haryana) 126116

ICICI COMPLAINT
DEAR SIR,This complaint is being sent to-
REGD OFFICE
ICICI PRUDENTIAL LIFE INSURENCE CO. LIMITED TOWERs,1089,Appasaheb Marathe Marg,Prabha Devi,Mumbai-400025,INDIA
My name is Mrs.Malti Misra w/o Dhirendra Nath Misra,R/o H.n.28, Mohall-Kanoon Goyan Kashipur,District Udham Singh Nagar,Uttarakhand,India,Pin No-244713.My Mobile No is [protected],Email address is [protected]@ymail.com
[1]I have not been given any bond or policy Number though 2 instalment of Rs.25000/-,and Rs.25000/-(Rs.Twenty five thousands, Rs.Twenty five thousands each) have been paid to ICICI prudential through employee of ICICI Bank Kashipur,District U.S.Nagar,Uttarakhand,India Sri Mujeeb Ahmad.
First instalment of Rs.25000/- dated 29/12/2009,P.N.B Kashipur,Uttarakhand,India was made by way of cheque No.994105 from my account No.026200 [protected] of PNB Kashipur,Uttarakhand,India through employee of ICICI Bank Kashipur,U.K,India Sri Mujeeb Ahmad .
[2]But I have been given a computer generated first receipt No-1420495 for application No-LL36700044,application dated-30-DEcember 2009 and this receipt has been issued from-Place -District-Moradabad,State-Uttar Pradesh,India
But it is strange matter that till date I have not been given any bond in lieu of above paid amount Rs.25000/-
[3]Again 2nd instalment of Rs.25000/- was paid to ICICI Pru by way of cheque No.994109 dated[protected] from my account No.026200 [protected] of PNB Kashipur,Uttarakhand,India through employee of ICICI Bank Kashipur,U.K,India Sri Mujeeb Ahmad .But NO reciept is given to me till date nor any bond is given to me.
[4]I have sent many Complaint applications through sri Mujeeb Ahmad an employee of ICICI Bank Kashipur,uttarakhand,India>But no response is made from ICICI Prudential Life Insurence company.
[5]Thus I am afraid of that if my Rs.50,000/- had been lost?
[6]Please inform me at once what happened to my money Rs.50,000/- which had been paid to ICICI Prudential Life Insurence Co.
I will be grateful to you,
Complainant-
Mrs.Malti Misra
W/o Dhirendra Nath Misra,
R/o-H.N-28,Mohalla-Kanoon Goyan Kashipur,District-Udham Singh Nagar,State-Uttarakhand,INDIA,PIN NO-244713

I joined in ICICI Prudential on 14th september and resigned on 27/2/1010.I didnt give any notice period and immediately resigned due to the managers harrasement and the market like bad words from my manager.I didnt received my PF and Pension and after 8 months they called me through phone and telling that i have to pay certain amount and they will recover that from me bcoz of not giving prior notice period.

I clearly mentioned when I resigned from ICICI Prudential taht the immediate resignation is due to the managers problem and I adjusted a lot and then he started telling bad words. Now they dont want to know that they only need the money.

Please reply if anybody is having any good idea and why I have to pay the amount of the company made problem make me to resign?

mail me at : [protected]@yahoo.com

Dear Sir / Madam

This is to bring to your notice that I am holding a policy issued by ICICI Prudential Life Insurance no: 06037394 .The policy has been in a lapsed state since September,2010. In an effort to revive the same I had paid the due premium amounting to Rs. 30000/- vide cheque no: 135321 drawn at punjab national bank.It was handed over personally to the ICICI agent ASHUTOSH SHUKLA.and the same cheque got debited from my account on 15th Sept,2010. The executive there had assured me that I shall be receiving a confirmation letter within 5 - 7 working days and my policy shall be reinstated thereon.

But to my dismay, the executive acknowleged that cheque against a new policyNo; 14288815 on his own without my consent.Therfore, i refused to accept new policy in my application number LL38756111 and ICICI agent Corriena RubAssociate – Customer Relations emailed me that i will get back my cheque in 10-12 working days but till now a month has passed but i have not yet recieved any cheque and i am loosing interest also on the amount paid.

Again i requested them to adjust that cheque as my 4th installment for old policy no: 06037394 but till date i have not recieved any acknowledgement.

However, despite several repeated telephonic conversations, web chats with their executives and feedback from the website, I have not yet received any further communication regarding the acknowledgement of 4th installment of my policy.


thanking you,



With Regards,

Geeta Verma

I had a ULIP policy (policy#[protected] which I surrendered two weeks back.
Now it is more than 10 working days but still nothing credited to my bank account. I am extremely unhappy over the service provided by iciciprulife.
The phone representative confirmed me that it does not take more than 10 working days to credit the due amount but in real scenario it is not the case.
I do not know how much time they will take to credit the due amount.

Thanks & Regards
Prasenjit Khatua

Dear Sir,

As per the subject, I would like to invite your kind attention that I have applied for term insurance policy of ICICI Prudential for Rs. 25,000,00/- due to my financial risk profile as I am the breadwinner for my family and 6 persons dependent on me. This is a newly launched plan by ICICI Prudential called I-Protect, for which they have given online form submission facility. I have applied for the plan and submit all the details. As suggested, I have disclose all the information related to past health history, and present working culture, food, drinking, smoking whatever I am using as per given below details:

Job profile : Accountant

Job nature : Sitting (8hrs. daily, 6day/week)

Smoking : Yes (4-5 cigarette/ day)

Alcohol : Yes (200 ml/week or 100 ml twice a week)

Past treatment : Tuberculoses due to careless in cold problem (Taken full treatment of D.O.T.S. from hospital)

Now, the company rejected my application due to the assessment by their medical team on the above mentioned information and without any medical test. Even they have not mentioned any major reason for health risk profile. If the above given medial profile are more risky for the insurance companies, than I think they will never sell their plans, as every 2nd person in India are having the common things as I have. If the person well financial established, well medically fit, than why he will go for term insurance. Why the term-insurance plans introduced by insurance companies and what the use of that. As self explanatory that insurance is a security against un-fortunate death. Is there any guarantee that the people who are not smoking, not drinking will live long. As I know that insurance companies charging high premium for smokers & alcohol users, but this also not mentioned by them.


Now, my concern is not for my self, but I would like to know that companies are publishing big banners, advertisements for selling the plans and misguiding peoples. Like insurance is easy, convenient to take without any medical test, etc. Also plans now available online, anyone can purchase online etc. In the easiest way they are presenting or publishing, there is nothing so simple. I have seen so many cases at the time of claim while at the time of selling plan, everything is acceptable by company like no medical test, no extra charges, no hidden cost, no birth certificate required etc.


So, therefore I would like to request you to control on such misguiding material by insurance companies, as people are not that much smart than insurance advisor. In their plan everything they will explain to customer for customer benefit point of view, but something happening wrong, they will have some clauses in term of company protection, and no one would help customer at the time.


Warm Regards,


Rajpal Singh Bhargava

Accountant

Saif Bin Darwish Civil Engineering Contractors

P.O. Box: 47, Umm Al Naar, Abu Dhabi, U.A.E.

Mob. +[protected]

E-Mail: [protected]@yahoo.com, [protected]@gmail.com

HI,
I have submitted my insurance policy surrender request around four months ago. ICICI prulife failed to surrender and return my eligible premium amount. Currently i am in USA, Its very difficult to communicate with them everyday. Even though what ever busy i was, keep communicating using phone or emails, Every time the response is that "Apologies, we will resolve it ASAP". Really i never this type of pathetic service ever in my life. I think now assigned a case study supervisor, His name is Dimpy Bahad, Last four days i am trying to reach him, every time he will not available and someone pick the call and note down my number and inform to call me back, but never i get a call from him.

My hopes are completely gone down with ICICI prulife, even i escalated to their escalation procedure, there is no action being taken.
Despite of failed to respond and communicate me, i am complaining against this organization to save customers like me in future with this organization.

I have every single communication by email and their as usual responses.

Here by requesting you to help me to resolve this issue ASAP.

Policy number 01188539, Additional details provided upon requested.