ICICI Prudential Life Insurance Complaints & Reviews

I have applied for health saver policy vide application No: HS02157532 for health insurance for Rs 5.00 lakhs and paid the premium amount Rs 25,000/- vide check /D.D No 000478 Dt 17.02.2010 . I have completed all the Medical Examination Reports ( MER ) in the referal diagnostic centers as mentioned byyou. Till to date i have not received any policybond or health card. kindly issue orders to send the policy bond and health card.

policy renewed without my consent
I am not interested in the policy 12046698

Please revoke the payment of Rs 6251 from my ICICI credit card ASAP otherwise I would approach consumer forum immediately


This is the response from ICICI Pru, I need this policy to close and without me asking my permission, this money for the policy renewal has been debited from credit card, I have requested to refund the amount, so by today I should receive something,

I might need your help if this does not happen, thanks

Despite regsitering myself with DNC list, My mobile get numerous calls from ICICI Prudential.

One Telecaller especially , whose name is Naitik Singhania , constantly calls me up and disturbs me.

I have told annoying character that I do not need any insurance.

Please stop calls from Him or I will take police action.
The number from which he calls is [protected].

I had paid ICICI insurance premium for a period of 4 years on 2003 at Bangalore for an amount of Rs.633/- monthly amounts to Rs.29000/-(Twenty Nine thousand)

Now I surrendered the policy and they say that they will deduct Rs.20,000/-(twenty thousand) as surrender charges and pay me only 9000/- Rs which i feel is day light robbery.

The policy was lapsed on 2007 due to change in my bank account as its was ECS. The company never called or reverted to my calls ever to guide as how to proceed on the matter as i wanted to continue the policy with them.Now they are taking more than 60% of my money as Surrender charges which is atrocious.

I recently came across a shocking incident, where a phone call came claiming to be from ICICI Prudential Investment Plan, the executive's name is Vijay, he pitched me for a monthly investment plan and he did give me details, and I did have the intention to invest a certain amount and I was seeking more information about the plan, for which the executive made a lewd comment which I did not tolerate because he was conversing in Kannada thinking that I donot know Kannada, I did politely tell not to make such lewd comments about the customer while he is still on the line for which he started using vulgar language against me, while I tried to reason with him that he is the one who is given me a call and he has to answer to all the queries of the customer without which nobody will invest their hard earned money on anybody call, he is not favoring the customer, for which he gave me a shocking remark which I really cannot tolerate these words were uttered by the executive to me "MOTHER******" he claims he is representing ICICI bank and he is an employee and not any DSA, looking at this incident it is suffice to say that whatever HIGH REGARD I HAD FOR ICICI BANK IS GONE FOREVER, IF ACTION IS NOT TAKEN AGAINST SUCH PERSONNEL THE FUTURE REST ASSURED IS REALLY BLEAK FOR ICICI BANK. IF INCIDENTS SUCH AS THESE GO TO THE PRESS AND HIGHLIGHTED WILL PROVE FATAL TO ALL THE STAKEHOLDERS, CUSTOMERS ETC. THE PHONE NUMBER FROM WHICH I GOT A CALL WAS ([protected]). THE EXECUTIVE WHO WAS RESPONSIBLE IS Mr. VIJAY.

Dear Sir,

I am buying a insurance policy from ICICIPRU LIFE product name Health Sever , but till date i am not receiving our policy document.
I am giving a cheque in month of febuary Rs. 15000.00 in favour of iciciprulife insurance co. to your marketing executive Mr. Chandravadan Mobile no.[protected], after talking to your office executive Mr. Ketul Shah. But after 4 month now when i want to talk with your executive they will not pick the phone nor he give any detail when i find my policy document or my policy no.
kindly do the needful and send my policy document to my address which is given to you.

Regards

Shashi kant Bajpai
c-14,Shreenath ji krupa society
Near Acharya Hospital
Shubhanpura
Vadodara -390023

My name is Pramod kumar sharma i have taken icici prudential policy No. 13924907 through noida branch executive Mr. Kunal Mob. No.[protected] & Mr. Rajeev mob. no. [protected] thay promise & commitment that in this policy ( Icici assure wealth plan) no allocatin will be added &from tha 2nd year 4% charges will be added & they promise also that when policy will be registerd 24 inch LCD TV & personal loan only 6% interest will be provide icici. but when i recieved dated 31/05/2010 i saw that 100% allocation charges added my policy & i confirm customer care that there is any gift fom icici in this policy he said no. i shocked & i call to Mr. Kunal & Mr Rajeev he did not recieve the call. no i decided that cancel this policy & action should be taken Mr. Kunal Y Mr. rajeev to wrong information for making the customer

Dear Sir/Madam,

This is to inform you that under sing have a account with ICICI Prudentail. Account Number is 3986738/80. In the month of May,2010 they have debited my saving account twicely on 15th as
wall as on 17th for monthly Instalment.

We loged complant and complant number is[protected] dt.21.05.2010 but still they have not credited my saving account. In this connection we would like to inform you that they asking my saving bank account statement those i already mail to him but they probleum is still pending.

Pl. look this matter and advice to concern that return my monty without daily.

Thanks and Regards,

Dear Sir I was designated as Unit Manager in ICICI Prudential Life Insurance from 25.09.2008 to 31.03.2009 Emp-Id: 565966 But till now I have not been given my Provident Fund Its been more than a year I have given various Complaints to Concerned many times but no action has been taken I request you to kindly check out the Problem and respond Immedeiately.



Thanks & Regards
Rahul Bajpai
[protected]

hi,
this is vineet kumar vatsal. i have worked for icici prudential. I have three complaints against icici prudential.

1- one of customer policy was declined due to medical bt he didint recive cheque yet. its a case of almost 8 months ago. his application no is cr31531944.
2- till now i didint reived my pf and other settlements. my code was 575805.
3- my reporting manager logged in my case in other unit manager code. at that time he didint gave me any other case of same value. and now he is not giving me the commision. plz solve out my problem

Dear Sir/Madam,

I want to withdraw this policy because i m unable to pay these installments for next three years. When i got this policy that agent told me that your fund will be use for some another fund but he gave me another new policy, which i do not want to take. I got this policy on 28th April 2010. So please kindly take my complain seriously.

My policy No is 13558203
Plan - ICICI Pru Life Time Maxima
Premium amount is Rs 50000
Term - 10yrs

Thanks & regards
Neetu Verma

No response. I am in us. My number is [protected]

FRAUD DONE BY RAJEEV KHANNA FROM NET AMBIT GENERAL MANAGER OF ICICI PRUDENTIAL OF MUMBAI BRANCH. GIVING ME GREED OF BUYING SOME POLICIES AND GETTING RS 2,60,00 BY PAYING CERTAIN AMOUNT OF MONEY. I RANCHHOD PATEL GIVEN A COMPLAIN TO ICICI PRUDENTIAL LIFE INSURANCE CO.LTD BORIVALI BRANCH BUT STILL NO NECESSARY ACTION HAS BEEN TAKEN COMPLAINT NO 22352562

Hello ICICI Prudential Team,

Yesterday what happened, one of the ICICI Prudential sale girls called up on my residential contact number and my wife picked up the phone and asked for my mobile number and said, "my name is selected for cheque draw" and she wanted my mobile number in this concern. And when my wife said, "if his name is selected for that then you must have his mobile number also.

Then she said, "I don't have his number" but even she was repeatedly asking for my mobile number. In conversation, my wife said - "this is my number and please call him later when he will be available". You will be shocked at whatever she said. She said - "SHUT UP". Even I'm not a customer of ICICI Prudential how can these people use this kind of abusive words - really I can't believe it.

Does ICICI Prudential train their employees to use abusive language to contact? If yes, then nobody will become customer of them. At least, if someone who got this type of call will never be their customer at all.

I let ICICI Prudential people know, after getting this kind of call, I am NOT going to be a customer of ICICI Prudential today and in future and I will inform all my friends and family NOT to be their customer in future.

After this incident, I decided to close my all insurance accounts which are with ICICI Prudential.

Personally I advice not to use abusive languages to any of your customers or anyone.

Best regards,
Rakesh Kumar

To,
M/s ICICI Prudential Life Insurance Co. Ltd.,
Vinod Silk Mills Compound,
Chakravarthy Ashok Road,
Ashok Nagar, Kandivali (E),
Mumbai 400 101

Please refer to my earlier e-mail lodging a complaint of inordinate delay.

I have surrendered my lifetime super policy (No.[protected] at your Nashik City branch on 21-April-2010 in the noon and received acknowledgment, with assurance that the money i.e. amount of surrender value after deduction will be credited to the bank account specified.

I also received sms alerts from your company confirming the receipt of surrender application.

However, even after a lapse of six days' period, the money was not deposited/credited to my axis bank account. This delay being inordinate and unwarranted, I contacted your customer service executive on the phone number provided though your telephonic response system. On verifying my name, DOB, etc. he informed me that the direct credit details are not being reflected in the surrender request forwarded by the branch (Nashik) and, that for this reason it is a discrepancy.

I humbly requested for explaining as to how there could be a discrepancy once I have given my correct bank account details along-with a canceled cheque as required by the branch?

AND, moreover, in case of any such matters cropping up, is it not the company's responsibility to have the details obtained from me OR to at least inform me the policy holder about it?

Now you are adding insult to the injury by delaying the payment of surrender value. It is my own invested money which I am so being deprived of. It is unfair and unjust on the company's part.

I demand an immediate credit to my bank account. I urge you to kindly expedite the payment.

Bhalchandra M Dhanawde
[protected]

In 2005 I bought a Smart Kid ( No.[protected] policy from an agent in Madurai and had paid a premium of Rs.8992 once in six months. The agent had told me that I could withdraw the complete amount after I pay for a minimum of 3 years. I stopped paying the premium since 2008 december. Last month I went to the ICICI office at Kasthurba road and wanted to withdraw the money. Till then I had paid Rs.52,000. When I contacted the officer incharge, he told me that the company would pay only 35% of the money I had paid. This is my hard earned money and why should I leave it to the company. I'm not askng for any interest, atleast my premium should be returned to me.


regards
Dr.Paul Newman

sir,
i wish to inform you that due to my financial crunch , i would like to surrender the policy of icici prudential of policy number - 08218384 against myself KannappanNanjan as policy holder , gave premium of amount 40000 rs as the premium,
after that i have spoken many times to your customer care officers for the refund of the policy but no positive result found.

i hope you will understand my position and help me to get the money back as early as possible.
i am leaving my contact number and address as below .

Phone:[protected]

Address

C/O Shyed Shardar
#48, 13 Main
Madinnagar, BTM 2 Stage,
Bangalore-76.

Thanks
Kannappan

I have applied for online life insurance with ICICI Prudential Life Insurance Co Ltd vide application no-LL22676110 on 12.03.2010, This application is pending since one month. Medical already done on 15.03.2010. But policy not yet issued.

There is no response from ICICI Prulife. I am not able to understand the reason of delay. If there is any problem in medical and co is not able to insure then please cancel the application and refund my money. If there is no problem then why so much delay? Is this quality of service ICICI gives to its customers ? I am already existing plicy holder. Keeping in view the quality of service & relationship with ICICI Prulife i preferd to approach this co. for additional policy.

Now i do not want to say how much i am disappointed with your non responsive behavior. Since i applied through online option & later on some of your agency people approached for papers & photo etc & i paid throu credit card so i could not approach any agent too.

Now you are requested to either issue the policy or cancel the application with reason within 3 days with intimation to me. So that i can apprach other insurance company. Otherwise i will lodge a complain to consumer forum, IRDA ombudsman and other regulatory authorities.

Rajahmundry,
DT:[protected].
To
The HEAD OF BANK,
ICICI Prudential.
Respected sir,
I (srinivasa rao),i have fixed deposit of amount Rs.50,000/- by your AGENT before 3 years ago.Your AGENT took Rs.50,000/- amount from me.He spoke to me that "he was depositing the amount which was taken from me.After 3 years your amount will be back with interest".He said that "You have pay full amount only 1 year".He took signature from me on application form.After 2 months i have got a booklet from your "ICICI PRUDENTIAL LIFE INSURANCE".

After 3 years i have recieved a cheque from your bank it is just amount of Rs.13,552/- cheque no:469383.I had complient(Dt:05/02/2010) in your office(rajahmundry branch) that i want to return the cheque which was send by you because that is not the actual amount of mine means Rs.50,000/-+interest.Still there is no response from your office staff and they are saying that"GO AN COMPLAINT TO HEAD OFFICE WE ARE NOT RESPONSE FOR THAT".Please solve my problem as early as possible.

REQUEST:Please ask the Rajahmundry branch staff to be responsible towards the customers.

NOTE: FOR FURTHER COMMUNICATION WITH ME PLEASE SEND IT IN "TELUGU" I'M NOT GOOD IN ENGLISH UNDERSTANDING.
Yours sincerly,
T.Srinivasarao
REF.NO:03852656
From,
Tangellla Srinivasa Rao,
D.No:20-29-15,
Beside S.B.I main branh,
Ramachandra rao pet,
RAJAHMUNDRY,
PIN NO;533104.

Sir,
Reg:---No intimation about cheque encashed 2 moths ago.
Ref:---My POLICY NO:-- 09023968 & 09233445
With ref. to above 2 policies I have submitted one cheque numbered 0230873 dt.10.02.2010 drawn on HDFC BANK,BURDWAN to companys 85A.PRINCE ANWAR SHAH ROAD, CAL--33 through one MR.PARTHA MUKHERJEE self called executive. The cheque has been encashed by the co. on 16.02.2010,according to the bank.The cheque amount was RS. FORTY THOUSAND ONLY .
Asper telephonic discussions with two self called highly placed officials MR.ABHIJIT BANNERJEE & MR. RAJ DEEP SEN the cheque amount which was one years premiumof the above two policies was to be used as top up premiums .As the due date of yearly premiums of the above two policies are coming nearer and getting no response from the co.though two months have passed I am suspecting some foul play as the officials of the co.are always giving some vague and evasive answers as I have only connections over phone only.
I m very much puzzled what I should do now.
Warm regards.
Yours Sincerely.
MADHUMITA JASH.