ICICI Prudential Life Insurance Complaints & Reviews

Dear Sir,

I had an interaction telephonically in the month of April 2010 where one of the ICICI insurance exicutive on that i insisted them to issue a life insurance policy but they had given me Assure wealth Policy Ref NO 13904607with which i am not confortable even i received my policy document on 30.08.2010 by 4.00pm in the evening i.e.after 4 months every time when i called their exicutive they were not properly respond to me. after the incidents i went sheshadripuram branch Bangalore on 03.08.2010 and submitted my all relevent policy document in the same branch now they are telling that free look period has been over hence you wont get even a single ruppee from this invesment free look is applicable only after i receive the document on hand but i submitted on time for its cancellation .hence pls help to close the issue and refund the same

Manjunatha A C

Dear sir,

I am existing ICICI Pru Customer. Here is my detail:
Name: Rajeev Ravindra Mohindra
DOB:[protected]
Contact: [protected]
[protected]

By Jan-2010 I have happily invested in 2 of the ICICI Pru policies as given below:
1. LIfe Time Gold:
a. Policy Number: 07419164
b. Premium Amount: 20000
c. Issue date: 18/01/2008
d. Frequency of payment: Yearly

2. Life Stage Assure:
a. Policy Number: 12311944
b. Premium Amount: 15000
c. Issue date: 01/08/2009
d. Frequency of payment: half-yearly

One can see by the history of these poilices that I have been paying my premium always on time. Besides that me and my family always connected with ICICI through saving, current bank accounts or through home loan.
I refered these investments and other association with the ICICI bank to show my belief in the bank reputation.

Now in Feb-2010 I start receiving call from ICICI Pru Mumbai office. The lady referred herself as Branch Manager of Mumbai Main Branch (ICICI Pru). She told that I have got some Rs. 54k Bonus on the existing Life Stage Assure Policy. To get that bonus I just need to pay my next premium now (which is due in Aug-2010).
Also given below contacts:
Office:[protected]
Mobile: [protected] (Priyanka Deskmukh)

She start forcing me that by only paying my next premium early I can easily avail my bonus, otherwise this bonus will go to the Agent who filed my policy.

Once I asked the procedure, she said she will send some person to collect the document. I have to pay my next premium by cheque (Rs 15k). She also said I need to sign on some documents.

When I asked what are these documents she said this will be some dummy policy, but I need not to worry as in july I will be receiving a transfer letter which I need to fill and submit in any ICICI Pru office and this policy will converted into my existing policy and the money which I am paying will get transferred to my preimium.

I start doubting as taking new policy is not in my capacity that time but she forced me little to much assure me that she is doing it for many of her customers. She also gave her personal number for assurance. Also she said that this is very simple procedure for bonus to ICICI pru customers and feb end is the last date for it.

She sent the person to my residence, which bring the documents for below policy:
New Policy sold by fraud:
3. ICICI Pru Assure Wealth - Plus
a. Policy Number: 13508685
b. Premium Amount: 15000
c. Issue date: 28/02/2010
d. Frequency of payment: half-yearly


After that every week or so I start getting tons of similar calls from different persons. Couple of time same lady called me again and told I can avail one more extra bonus if I pay Jan-2011 premium as well. That time I suspect of this fraud. I did not intertain her call but she keep calling and forcing to take bonus by the same procedure. But I simply refused.

It seems to me a case of group of ICICI employees/agents selling ICICI policies by making the customers fool.

I have no other way but to wait till July. As suspected I didn’t get any communication which she explained. I only received new policy documents. I am simply made a fool who got an unplanned and unwanted policy for 7 year lock period.

I tried calling her number but no one is picking it. These guys sold me the above policy by fraud.

In Aug I again get the call from same lady, this time she told I am lacking Rs. 15k investment that is why I am not getting the bonus and start forcing me to take a one more new policy, which I simply refused.

She said she lost her mobile that is why she is not reachable. She even given her boss number (Mr Singhania) who spoke to me and start forcing me to take new policy and get the bonus.
To make me believe him he given his employee id as well.
Mr Singhania: [protected] (Employee Id: ip3508)
Office:[protected]
Priyanka Deskmukh: [protected] (new number)

But after fooled once I do not want to do one more time, so I simply refused to do so.

Now the problem is due to this fraud I have simly lose Rs 15k invested in a policy[protected] which I never wanted. My existing policy[protected] has crossed its due limit (revived) but I did not payed it as I tolttaly lost my confidence from ICICI Prudential.

For me I just wanted to close my fraud policy and then only transfer my premium to existing once. Otherwise I do not want to do any business with ICICI. And I will start doing the legal cases against the bank.

I still want to launch complain first so I am writing this detail. Hope some serious action will be taken and these persons who are making fools to the customer will taught a lesson.

This is to complain for icici pru that i had not received my bond policy of my premium.
I had bond with a policy of icici pru on 10.06.10 and yet now i had not received my bond of it. i had also done that telephony communication on the jhansi branch but i had not got any valuable satisfaction. Ten i had complained for that on the customer care of icici pru on 19.08.10. They assured me that i get the bond within 10 days and given me the complaint id no.25090467. But till now i had not got my bond policy. Is it the fault of jhansi branch or of the main head office. By do any satisfactory suggestion for solving my problem. Thanking u.
My receipt no. is 95805020
Application no. is PP35635875

shivam shrivastava
jhansi (u.p)

The complaint is regarding the crediting of pension fund amount. I had resigned my previous employer on 03.05.2010 and my last working day was 16.05.2010. After getting my full and final amount settled, I submitted withdrawal form for provident fund and pension fund simultaneously on 17.07.2010. I have got provident fund amount in my account on 18.08.2010.

But now for pension fund amount as per ICICI Prudential, it will take 8 more months to get the pension fund amount. Whereas earlier and now recently as well I have observed both the amounts getting credited into account simultaneously but with separate cheques/DDs. Please clarify.

My account number is MH/BAN/49598/39741. I have raised my concern with EPFO, RO, Bandra having registration number as ROBND/E/2010/02509. Request you to kindly get in touch with the authorities and arrange to get the pension fund amount credited into my account.

Dear Sir,

This is in regard with my submission of all the details regarding my Pension Withdrawl thru Form No 10-C Pension.

I was working as Unit Manager in ICICIPRU at Karad branch(Rural). My Emp was 00835941 & user Id was 565060. My job period was DOJ-16/9/08 to DOL- 22/10/09.

As mentioned in my Form-10C Pension my average amount to be received is Rs.4389/-.

I have send all the details with a letter on 6/7/10 no communication has been with me in this regard.

Request you to do the needfull.

Regards,
Hiten.M Chheda
147, MANDAR,
Gajanan Housing Society,
Vidyanagar, Karad-415124.
Dist-Satara,
Maharashtra.
Ph.No.[protected]

MY POLICY NO.02926390 & REF.NO. 24968131

I HAD SUBMITTED MY FOLIO & THE REQUIRED PAPERS OF THE ABOVE MENTION POLICY NO. TO ICICI PRULIFE OFFICE ON 17TH AUGUST 2010 FOR SURRENDER IN TOTAL. AS PER ICICI COMPANY'S POLICY & NORMS THE AMOUNT WAS TO BE CREDITED WITHIN 7-10 DAYS.TILL DATE i.e 30/8/2010 NO AMOUNT HAS BEEN CREDITED TO MY BANK ACCOUNT STATED IN THE FORM.I HAD BEEN TO ICICI ANWARSHAH ROAD ,KOLKATA BRANCH AGAIN , BUT NO ONE COULD GIVE ANY PROPER EXPLANATION AS THE SAID ICICI CUSTOMER CARE OFFICER WHO DEALT WITH ME ON THE PREVIOUS DATE WAS ABSENT. IS THIS ANY EXCUSE TO GIVE FOR A LEADING COMPANY LIKE ICICI LTD.? I HAVE MY PERSONAL REQUIREMENT FOR THE MONEY & I AM FACING A LOT OF PROBLEM DUE TO THIS DELAY. DO THE NEEDFUL IMMEDIATELY TO DEPOSIT THE REQUIRED AMOUNT IN MY BANK ACCOUNT TO AVOID LEGAL CONSEQUENCES.

1. I have invested in ifg icici prudential infrastructure fund growth. my folio No is 3902458/41.please intimate me about my present fund position. My e-mail address is ashokkumarsingh.[protected]@gmail.com

2. I have also invested in reliance mutual fund vide account No [protected] on 25 Jan 2008. Please intimate about my current value of investment.

Dear sir, I had purchase the above noted policy commencing 28/12/2005 and paid a premium of Rs.100,000/- (Rupees one lac only). I was explained by the visiting agent Dhesi Nidhi[protected] that this is one time premium and the maturity proceeds would be paid to me after three years. Now, when I approached your Phase-9 branch for payment of the same, I was refused payment stating that the premium in my above noted policy is payable yearly. As I had not gone through the policy document and relied on the explanations made by the visiting agent, I had written to your Mumbai Office that they had assured me that the necessary amendments would be made in the policy document. Now that I have been refused payment, it seems that the needful has not been done at your end. You are therefore, requested to cancel the policy and afford me proceeds of the same at your earliest at my address mentioned below. My D.O.B is 29.03.1952. Sincerely Mrs. Usha Bali HE-102, Phase-V, Mohali (PB)-160059 Cell No.[protected] A/c NO.[protected] with PNB Phase-I, Mohali

Dear sir,
I had done the above mentioned policy (No.[protected]. ICICI had given me a referrence no.24946335 against the complain lodged by me. Their answer did not relate to my querries. So I want your kind suggestion in this regard.
I had done the said policy on 30.03.2010.. the two official who came to my house from ICICI Pru side to make me interested by their speech was-
1) Mr.SUMAN MONDAL. MOBILE NO.-[protected].
2) Mr. GOUTAM GHOSH. Mobile No.-[protected].
They showed in their laptop that the special feature of this plan is that the INVESTOR will be given a 10 gram gold coin.
The agent whose name they filled in my application is Mrs.
RAKHI BHOWMIC. CODE NO.[protected].
They submitted my application form in its HOWRAH BRANCH STP CODE NO.-11111.
Though the Policy Certificate has come, but no 10 gm. gold coin was send to my address as yet in last six months..
My ask was that if they giving me BRIBE or from their own pocket to fullfil their motto in getting one more people in doing the policy like me? Otherwise why they are not sending my genuine claim.
My kind request to you is to verify my application genuinity and suggest some convenient way in getting my claim.
Thanks.
SHARAN KUMAR BOSE.

Policy no. 06336718 holder name - Gudiya DWIVEDI,
NOMINEE NAME- Vivek mohan (DOB. 01/06/1997)
Premium Amount .12000 INR 1st premium date 11/10/2007


i want to tell u that when i start my policy agent dosen`t inform me that
i have to deposite my three consicutive premium. and the address that given
in the policy for communicaton is the agent address. therefore i don`t
receive any information regarding the policy lapes. my policy laps cheque is also
that agent have.and i want to renew my policy.

i also complaint to concerning authority in ICICI pru. but they didnt reply me. i send fax and mail too.
As i didnt get any satisfactory result so with the hope of justices i am writing to you.
i want to renew my policy and should strict action shuold be taken against such agent. that mis guide the innocent investor. pls reslove it as early as possible.
Thanks

for further communication
cont no. +91-[protected]/ [protected]
nd email id,, [protected]@gmail.com/[protected]@yahoo.com

My Name is Mr Avtar Singh ....... My policy number is 04261324, UIN *105L056V01

I want to know that I invest Rs 31,399.26 under Lifetime Super policy in ICICI Prudential. But i get only amount of Rs 7,849.81 . I want to know the status of my policy as soon as possible.

Avtar Singh
[protected] (Mobile No.)

due to financial situvation,past two years i went to other state, my total family shifted to pune,my payment system monthly mode (ecs)at scb bank,last year i joind piramal health care pharma company my salary is credited icici bank,last two year iam not maintiond the scb bank account, so pls give the chance ,iam ready to give full payment(22,518),and i will contuine the same life time super pension policy, my policy number is 04459500.yearly premium Rs.10000.pls kindly renewel in my policy
thanking you yours sincerely
PARTHIBAN.C

I am a student doing my graduation. I am repeatedly getting calls from the agents of ICICI Prudential Life Insurance agents even after i have told them that i am a student but they are not ready to understand that and are repeatedly calling me again and again. I get atleast 5 cals in a day from themby different agents from the same branch and they misbehave with me. I had arguments with the agents on the phone as well,on asking them their office address they give me my residance address and then laugh on me. They are taking a toll on me. They constantly call me, yesterday i got atleast 15 calls back to back within one hour,they are mentally harrassing me. One of the agents named Gautam Sharma called me and even had the audacity to give me his mobile number and asked me to call him after 10.00p.m in the night and said that "do whatever you can do". They are calling me from different numbers.They are harassing me alot. They call from the ICICI Prudential Life Insurance Office situated in HARHA BHAVAN BARAKHAMBA ROAD C.P. I am in a lot of trouble because of them. I need your help
Thanking You,
Mayank Sharda
+91-[protected]

My name is Ripul Gupta, and I am having two policy from ICICI Prudential. Policy Number are 13771647 & 14163731.

Actually I got a call from one of your telesales man (Mr Manish Makkad :- [protected], [protected]) in March, 2010. probable he is from Delhi.

He told me that "Policy is very good and It is a sort term investment Plan (3 months only). If I invest ` 30,000 Annually, then I will get ` 42,000 after first year completion and I'll get ` 150,000 almost when my policy will matured."

It was an impressive plane so I took this policy on 6th April,2010. After 1 week I went to UK so I was unable to be in touch with the bank. But once I back to Pune then I tried to catch him because I didn't received my Policy Documents. After some time I again got a call from same office and the I asked for Mr. Manish. But when I asked my policy documents then he promised me that he will arrange the docs again.

One of his follow (Mr Pawan Kumar :- [protected]) called me again in June, 2010. and asked me "If I give my next premium now then I'll get ` 52,000 instead of ` 42,000 after first year completion." I was Impressed by this policy again. and gave my next premium to ICICI Prudential.

But after a certain time I got a mail and SMS from ICICI Prudential, which state," I again applied for a new policy and 14163731 is my new policy number." But I was not interested in a new policy so I came to ICICI Prudential's office then I came to know that both policies are different and locking period is 5 years for each. Total time required to mature is 15 years.

Then I came to know that I cheated by ICICI Prudential. Then I cancelled my second Policy[protected] on 2nd Aug,2010 from ICICI Prudential's Aundh office. And also requested to cancel my first policy[protected]. This policy[protected] is not in freelook but I didn't get my policy docs yet. so please consider it as it is in freelook.

Even I trek the policy docs, but all the policy docs delivered on below address which is not mine. and also doesn't have any relation to this address.

"VINAYAK MORE, IT INTELLECT MICRO SOLUTIONS, IST FLOOR GALA
NO-31 BLDG NO 3, SINGH INDL ESTATE RAM MANDIR, GOREGAON WEST MUMBAI
Pin:400062"

I don't know who were those guys, either they are contracted person or full time but they are making peoples fool and trying to cheat. For me it's really tough to believe on ICICI specially.

dear all
i have paid a premium of rs 7500 in cash to noida icici prudential office carry boy dhananajay .. he said that the receipt will be given to me by 25 th july but to till date i have not received any confirmation of that i ma terribly upset now the no of both the person who arranged the meeting shaili and and carry boty dhananajay are coming out of reach
plz help me in that matter otherwise i will launch a fir in the name of froggery against them
gaurav nagpal
c-24 sec 30 noida
[protected]

I was having a Life time policy from ICICI prudential and was paying Rs 25000 per annum as premium. I paid this amount for last 4 years. as per the policy terms, minimum perriod was 3 years and I continued it for 4 years. Now the 5th instalment is due, which I am unable to pay and i wanted to surrender my policy and take my money back on NAV basis.
I have my all details registered with ICICI Prudential. e.g. Email ID, ICICI Bank Account Number etc.

Now since I am working overseas, I cannot visit their offices personally to sign any formal application for surrender of my policy. And I am requesting to do the electron tic transfer of surrender value to my ICICI Bank saving account only ( Registered account with Prudential also).

As usual, ICICI Prudential is very smart and denying for processing of my withdrwal and I cannot afford to incur additinal expense of Rs 30000 for visit to india for this work only and whereas my surrender value is just Rs130000.

I need intervention that how these insurance companies work on dual standards, one for taking money, you can pay online from anywhere in world, but for withdrwal , one need to be present in their office.

I am ready to face and provide any verification they require to process. I can send my passport copy duly certified by embassy of India here in Lao PDR or I can request my family members to provide whatever documents they require w.r.t my identity or residence proof and surrender original policy certificate etc for processing the surrender of my life time policy No[protected] Prem Shanker Khandelwal). My email id is [protected]@gmail.com and prem.[protected]@adityabirla.com

Hi

This is to report the scam being played by ICICI prudential life insurance policy company. We had taken 2 policies (super life time ULIP) worth 2 lakhs and had made our payments regularly for 1st 2 years. The second year we were delayed in making payment and as soon as we got the overdue notice we made the payments. This happened in 2008. But the company later on in 2010 sends back the money foreclosing the policy saying we have'nt made the last payment and just paid us back 2lakhs. We had invested total of 6 lakhs. And now ICICI says they cant do anything about it, as they have closed the policy all the way to the Bombay office.
I know they are fooling around as they cant figure out how this happened and no one wants to take the responsibity. Im quite disappointed as well, a reputed company ICICI could play such frauds. I request everyone reading this, never ever try to take any policies with this company as they are not trustworthy and the customer service is absolutely bad.

Regards
a frustrated user
In case you need more details please contact me on [protected]@gmail.com

I HAVE SUBMITTED A SURRENDER APPLICATION FOR ICICI PRUDENTIAL LIFE INSURANCE AT THEIR KANDIVILI OFFICE THROUGH COURIER AND HAVE THE COURIER'S DELIVERY RECEIPT AS HAVING DELIVERED ON 22ND JULY.

HOWEVER, I AM NOT ABLE TO GET ANY CONFIRMATION FROM ICICI PRULIFE OFFICE ON THE PROCESS OF MY APPLICATION. THEIR CUSTOMER SERVICE EMAIL RESPONDED WITH A TYPICAL ANSWER THAT MY EMAIL WILL BE RESPONDED IN 06 WORKING DAYS.

AS I DO NOT HAVE THE PHONE NUMBER OF THE CORRECT OFFICIAL CONCERNED IN ICICI PRULIFE, I AM NOT ABLE TO KNOW WHETHER MY APPLICATION IS IN PROPER HAND AND IT IS BEING PROCESSES.

CAN YOU HELP IN KNOWING THE STATUS OF MY APPLICATION.

REGARDS,

C.R. PILLAI
Email: [protected]@hotmail.com

respected sir
My self sukhwinder singh and i have joined this organisation from[protected].due to sum personal reason i cannt continue this job so i m resined this job dated as on[protected].but i omhave not recieve any resignation letter from ur company. as soon as possiable send me my resignation letter on my this id: [protected]@gmail.com.


regards:
Sukhwinder singh
Emp. code: 584885
unit manager
sangrur

I am Gaurav Aggarwal would like to bring into your notice that I had taken an Icici pru life stage pension ad policy from your company. My policy number is 14104595. I had taken this policy from Puran Chand who is my known, a person come along with him through icici to explain the benefit & all. I had taken this policy with a Lac of rupee on a good faith of Mr. Puran chand but when I received this policy docs then I come to know that the policy signature’s on the return illustration is not mine… somebody had forged my signatures, which is ridiculous. How can one dare to sign the policy contract on customer’s behalf even I had gone through the policy terms & conditions also, which was not acceptable to me as I was explained. Availing the rights to reconsider I had applied to free look cancellation of the policy within the free look period also.

I am not in the town that’s why I send my representative to the noida sector-18 branch (Bhrah dutt tower) to cancel the policy on my behalf along with the original policy bond but every time the operation people of the branch come up with a new requirement & declined the request again & again. Every time I had completed the requirements & send my representative again then they again decline the request….. This was happened thrice on 21st July then 24th July & then 26th July (today). Today they have declined the request due to signature mismatch. A copy of the decline request is enclosed which was taken forcefully as the executives are intentionally refused to give. I would like to ask you that how the signatures can will match as it was forged by some person in ICICI itself. Everything was explained to that operation staff (Prachi Baijal) also and request to corporate or advice us to get our policy cancel but she reacted in a very bad behavior & said whatever it is we need the same signature’s. She told us to get the signatures done from the same agent who had done on the policy docs if it is matched then we will refund otherwise you can do whatever you want we will not return your money. My representative asked her that today is last day for the free look period still you are not returning back the money, what will happen if I keep this policy for next 20 yrs I may not be got any claim or maturity..?? She replied in affirmative and said “definitely sir neither you will get your fund back nor the maturity or claim amount…!”

This incident was shocking & it would be a great leaning to me that what mistake, I did to invest in a company like this. This was not the first policy which I had but this was the ever worst experience I ever had while dealing with a life insurance co. How cans forgery has been done at this level on the policy contracts from the staff itself..?? Staff is not at all ready to accept the free look cancellation request even they are harassing the customers like anything. They are threatening on face that today is the last day of free look & tomorrow we will not even entertain you anymore…neither you will be able to get your fund anyways..??

This was the height of harassment by the ICICI Pru life & their employee’s also. I am requesting you to kindly take an immediate action against my request, cancel my policy within the free look period and refund the total amount at the earliest.

Immediate response will be appreciable because today or tomorrow is my last day for free look, otherwise weather should I go to the court or escalate this chapter in media……………………….Kindly advice…!!

Cc: marked to IRDA also

Yours truly,
Gaurav Aggarwal
+91-[protected]