ICICI Prudential Life Insurance Complaints & Reviews

My name is Ripul Gupta, and I am having two policy from ICICI Prudential. Policy Number are 13771647 & 14163731.

Actually I got a call from one of your telesales man (Mr Manish Makkad :- [protected], [protected]) in March, 2010. probable he is from Delhi.

He told me that "Policy is very good and It is a sort term investment Plan (3 months only). If I invest ` 30,000 Annually, then I will get ` 42,000 after first year completion and I'll get ` 150,000 almost when my policy will matured."

It was an impressive plane so I took this policy on 6th April,2010. After 1 week I went to UK so I was unable to be in touch with the bank. But once I back to Pune then I tried to catch him because I didn't received my Policy Documents. After some time I again got a call from same office and the I asked for Mr. Manish. But when I asked my policy documents then he promised me that he will arrange the docs again.

One of his follow (Mr Pawan Kumar :- [protected]) called me again in June, 2010. and asked me "If I give my next premium now then I'll get ` 52,000 instead of ` 42,000 after first year completion." I was Impressed by this policy again. and gave my next premium to ICICI Prudential.

But after a certain time I got a mail and SMS from ICICI Prudential, which state," I again applied for a new policy and 14163731 is my new policy number." But I was not interested in a new policy so I came to ICICI Prudential's office then I came to know that both policies are different and locking period is 5 years for each. Total time required to mature is 15 years.

Then I came to know that I cheated by ICICI Prudential. Then I cancelled my second Policy[protected] on 2nd Aug,2010 from ICICI Prudential's Aundh office. And also requested to cancel my first policy[protected]. This policy[protected] is not in freelook but I didn't get my policy docs yet. so please consider it as it is in freelook.

Even I trek the policy docs, but all the policy docs delivered on below address which is not mine. and also doesn't have any relation to this address.

"VINAYAK MORE, IT INTELLECT MICRO SOLUTIONS, IST FLOOR GALA
NO-31 BLDG NO 3, SINGH INDL ESTATE RAM MANDIR, GOREGAON WEST MUMBAI
Pin:400062"

I don't know who were those guys, either they are contracted person or full time but they are making peoples fool and trying to cheat. For me it's really tough to believe on ICICI specially.

dear all
i have paid a premium of rs 7500 in cash to noida icici prudential office carry boy dhananajay .. he said that the receipt will be given to me by 25 th july but to till date i have not received any confirmation of that i ma terribly upset now the no of both the person who arranged the meeting shaili and and carry boty dhananajay are coming out of reach
plz help me in that matter otherwise i will launch a fir in the name of froggery against them
gaurav nagpal
c-24 sec 30 noida
[protected]

I was having a Life time policy from ICICI prudential and was paying Rs 25000 per annum as premium. I paid this amount for last 4 years. as per the policy terms, minimum perriod was 3 years and I continued it for 4 years. Now the 5th instalment is due, which I am unable to pay and i wanted to surrender my policy and take my money back on NAV basis.
I have my all details registered with ICICI Prudential. e.g. Email ID, ICICI Bank Account Number etc.

Now since I am working overseas, I cannot visit their offices personally to sign any formal application for surrender of my policy. And I am requesting to do the electron tic transfer of surrender value to my ICICI Bank saving account only ( Registered account with Prudential also).

As usual, ICICI Prudential is very smart and denying for processing of my withdrwal and I cannot afford to incur additinal expense of Rs 30000 for visit to india for this work only and whereas my surrender value is just Rs130000.

I need intervention that how these insurance companies work on dual standards, one for taking money, you can pay online from anywhere in world, but for withdrwal , one need to be present in their office.

I am ready to face and provide any verification they require to process. I can send my passport copy duly certified by embassy of India here in Lao PDR or I can request my family members to provide whatever documents they require w.r.t my identity or residence proof and surrender original policy certificate etc for processing the surrender of my life time policy No[protected] Prem Shanker Khandelwal). My email id is [protected]@gmail.com and prem.[protected]@adityabirla.com

Hi

This is to report the scam being played by ICICI prudential life insurance policy company. We had taken 2 policies (super life time ULIP) worth 2 lakhs and had made our payments regularly for 1st 2 years. The second year we were delayed in making payment and as soon as we got the overdue notice we made the payments. This happened in 2008. But the company later on in 2010 sends back the money foreclosing the policy saying we have'nt made the last payment and just paid us back 2lakhs. We had invested total of 6 lakhs. And now ICICI says they cant do anything about it, as they have closed the policy all the way to the Bombay office.
I know they are fooling around as they cant figure out how this happened and no one wants to take the responsibity. Im quite disappointed as well, a reputed company ICICI could play such frauds. I request everyone reading this, never ever try to take any policies with this company as they are not trustworthy and the customer service is absolutely bad.

Regards
a frustrated user
In case you need more details please contact me on [protected]@gmail.com

I HAVE SUBMITTED A SURRENDER APPLICATION FOR ICICI PRUDENTIAL LIFE INSURANCE AT THEIR KANDIVILI OFFICE THROUGH COURIER AND HAVE THE COURIER'S DELIVERY RECEIPT AS HAVING DELIVERED ON 22ND JULY.

HOWEVER, I AM NOT ABLE TO GET ANY CONFIRMATION FROM ICICI PRULIFE OFFICE ON THE PROCESS OF MY APPLICATION. THEIR CUSTOMER SERVICE EMAIL RESPONDED WITH A TYPICAL ANSWER THAT MY EMAIL WILL BE RESPONDED IN 06 WORKING DAYS.

AS I DO NOT HAVE THE PHONE NUMBER OF THE CORRECT OFFICIAL CONCERNED IN ICICI PRULIFE, I AM NOT ABLE TO KNOW WHETHER MY APPLICATION IS IN PROPER HAND AND IT IS BEING PROCESSES.

CAN YOU HELP IN KNOWING THE STATUS OF MY APPLICATION.

REGARDS,

C.R. PILLAI
Email: [protected]@hotmail.com

respected sir
My self sukhwinder singh and i have joined this organisation from[protected].due to sum personal reason i cannt continue this job so i m resined this job dated as on[protected].but i omhave not recieve any resignation letter from ur company. as soon as possiable send me my resignation letter on my this id: [protected]@gmail.com.


regards:
Sukhwinder singh
Emp. code: 584885
unit manager
sangrur

I am Gaurav Aggarwal would like to bring into your notice that I had taken an Icici pru life stage pension ad policy from your company. My policy number is 14104595. I had taken this policy from Puran Chand who is my known, a person come along with him through icici to explain the benefit & all. I had taken this policy with a Lac of rupee on a good faith of Mr. Puran chand but when I received this policy docs then I come to know that the policy signature’s on the return illustration is not mine… somebody had forged my signatures, which is ridiculous. How can one dare to sign the policy contract on customer’s behalf even I had gone through the policy terms & conditions also, which was not acceptable to me as I was explained. Availing the rights to reconsider I had applied to free look cancellation of the policy within the free look period also.

I am not in the town that’s why I send my representative to the noida sector-18 branch (Bhrah dutt tower) to cancel the policy on my behalf along with the original policy bond but every time the operation people of the branch come up with a new requirement & declined the request again & again. Every time I had completed the requirements & send my representative again then they again decline the request….. This was happened thrice on 21st July then 24th July & then 26th July (today). Today they have declined the request due to signature mismatch. A copy of the decline request is enclosed which was taken forcefully as the executives are intentionally refused to give. I would like to ask you that how the signatures can will match as it was forged by some person in ICICI itself. Everything was explained to that operation staff (Prachi Baijal) also and request to corporate or advice us to get our policy cancel but she reacted in a very bad behavior & said whatever it is we need the same signature’s. She told us to get the signatures done from the same agent who had done on the policy docs if it is matched then we will refund otherwise you can do whatever you want we will not return your money. My representative asked her that today is last day for the free look period still you are not returning back the money, what will happen if I keep this policy for next 20 yrs I may not be got any claim or maturity..?? She replied in affirmative and said “definitely sir neither you will get your fund back nor the maturity or claim amount…!”

This incident was shocking & it would be a great leaning to me that what mistake, I did to invest in a company like this. This was not the first policy which I had but this was the ever worst experience I ever had while dealing with a life insurance co. How cans forgery has been done at this level on the policy contracts from the staff itself..?? Staff is not at all ready to accept the free look cancellation request even they are harassing the customers like anything. They are threatening on face that today is the last day of free look & tomorrow we will not even entertain you anymore…neither you will be able to get your fund anyways..??

This was the height of harassment by the ICICI Pru life & their employee’s also. I am requesting you to kindly take an immediate action against my request, cancel my policy within the free look period and refund the total amount at the earliest.

Immediate response will be appreciable because today or tomorrow is my last day for free look, otherwise weather should I go to the court or escalate this chapter in media……………………….Kindly advice…!!

Cc: marked to IRDA also

Yours truly,
Gaurav Aggarwal
+91-[protected]

Respected Sir ,
My Name Is Mukesh Kumar Verma And Five Month Before I Have Applied For ICICI PRU Agent And My Application Is Send By Amboli Naka Andheri (W) Branch .But I Still Now Not Given IRDA Exam Due To Some Reason And Now I Want To Cancel My Registration From ICICI Pru Life Insurance Because Now I Don’t Want To Be A Agent Of This Organization , I Have Approach The ICICI Branch To Cancel My Registration But They Said That They Don’t Have Right To Cancel And After That They Gave Me My Urn No Icii[protected],Once Again I Visited Andheri Branch But They Refused My Application By Saying That They Don’t Have Right To Cancel My Registration .
So I Request You To Look In This Matter As Soon As Possible.

Thanking you
Your faithfully
Mukesh Kumar Verma
[protected]
URN no ICII[protected]
[protected]@yahoo.com

Hi there,

I have paid up about 25,000 of 1000 pm for 2 policies to ICICI prudential.

Some how I am not able to pay the premiums from May 2009. Also I have asked for the refund but they refused to pay me the same.

Could you please help me out with this.

Regards,

Santosh Borahde
[protected]

Misleading tactics in selling of Insurance Policy by ICICI Prudential Life Insurance Policy No. 03483966.
Sir,
With reference to the above policy, I want to bring to your kind notice the exploitation of common man by ICICI Prudential Life Insurance a private sector Insurance company.
1. A Officer of ICICI Life Prudential Life Insurance visited my house and asked me to invest in a single premium policy. I had agreed to invest in the name of my minor son Agam Ghai, aged 1 Year at that time for Rs. 2.00 lakh on 21/09/2006 out of my savings over years.

2. While selling the Policy the Officer of ICICI Life Prudential Life Insurance told me that the policy is a single premium policy and has a option of withdrawal almost double the amount after 3 years. As I was aware of single premium policy of LIC on similar lines, I relied upon his words and agreed to the proposal.

3. There is no denial to the fact that Policy Papers for the above referred policy were received by me, but I being only 12th pass with Punjabi medium and with little knowledge of English, I could not read & understand the terms and conditions of the policy properly.

4. As my policy completed 3 years on 10/2009 and I needed the money urgently for my personal needs, I contacted the company in the month of Feb 2010 to get back the maturity amount against this policy. But to my surprise, I was told that the policy had already elapsed as the due premiums for minimum 3 years was not paid. Further it was informed that the amount of Rs. 60123/- in the form of a cheque payable against the policy had been dispatched through Blue Dot courier on 16.01.2010. It was a great shock to me to know that my initial capital of 2 lakh instead of appreciating has eroded by 70%. Even a simple FD could have yielded approximately Rs. 2.75 Lakhs, but against this I was only getting back about 22 % of this amount, this was biggest shock of my life. It is to be mentioned here that Courier till date is not received. When I contested that policy was a single premium policy, I was told that the policy was not single premium and I was supposed to pay the premium for minimum three years.

5. It is further brought to your kind notice that during the last three years I had never received any letter/reminder from the company for payment of premium or any outstanding premium. Also I was not approached by any officer of the company to deposit my outstanding premiums.

6. My yearly income of Rs. 150000/- is mentioned in the application forms and the company had made the policy of Rs. 200000/- per year, how that is feasible. Can a person having income of Rs. 150000/- per year go for a policy of with premium of Rs. 200000/- per year? When the fact is that even this one time investment is out of my savings over number of years.

7. Even if the policy was sold by misleading facts, had there been any notice or information sent about the outstanding premium, it could have helped me to know the reality in the case and to avoid such a big loss, somehow, I could have arranged the balance premiums.

From the foregoing facts. it is very clear that there has been a wrong intentions of these companies to adopt malpractices to maximize their profits at the cost of hard earned money of common man. The opening of insurance sector was aimed at competition and generating more options for the benefits of common man. But with such unfair means being adopted by these private companies, there seems to be no difference in attitude of these companies than the old timer money lenders in our country who had been exploiting the poor and uneducated masses of this country. Such unethical practices of these corporate are required to be to be immediately controlled.
Sir¸ In view of the above, it is my humble request to instruct the company to return my capital saved out of my hard earned money over many years along with nominal interest. Also it is my sincere request to issue necessary guidelines to control such malpractices by these companies so that no common man suffer at their hands in future.
Thanking you.

Vijay Kumar Ghai
House No. 227,Sector 20
Block 3 Subhash Nagar
Mandi Gobindgarh
Ph: [protected]

I am existing customer of ICICI Prudential, plan name lifestage RP policy no.[protected]. I have opened policy in year 2007 with EMI of Rs1700.00 per month, and I have paid 8 EMI of Rs.13600.00 and after that I was unable to pay the premium due to some problem. At that time I talked with customer care regarding forclosure of that policy but he told me that the policy is having locking period of 3 years and I will not get money return, please...

Hi Mr V Vaidyanathan

I write to you with immense frustration and dejection. I have a policy no 02424099 with you since 2006. I never faced any issues with this until this June. I’d been to my bank to request for a statement of account and realized that the ECS for June had not been debited from my account. The Bank manager from Kotak Mahindra had this amount debited from my account on the 18 June towards this ECS.
br...

--- On Fri, 25/6/10, jitendra sharma <[protected]@yahoo.com> wrote:


From: jitendra sharma <[protected]@yahoo.com>
Subject: Fw: Re: SUSPECTED SPAM:Fw: Re: fwd.(526075) jitendra sharma
To: renita.[protected]@iciciprulife.com
Date: Friday, 25 June, 2010, 5:03 AM










dear mem,

my name jitendra sharma 526075 employee code we not receive any cheque before four month actuly my accident and admited to hospital iam discharge to18 june 2010 sorequisted to you pls re fwd my cheque/and maintion my a/c no also and new address jirendra sharma k/o chotu singh rawat,ward no-9 laxmi nagar,out off railwar crossing,krishna puri, kishangarh ajmer (raj)

my ac no [protected] state bank of india main branch ajmer(rajasthan)

as soon as possible

thanks regards

jitendra sharma

mob:-[protected]












--- On Mon, 22/2/10, Renita Corda <renita.[protected]@iciciprulife.com> wrote:


From: Renita Corda <renita.[protected]@iciciprulife.com>
Subject: Re: SUSPECTED SPAM:Fw: Re: fwd.(526075) jitendra sharma
To: "jitendra sharma" <[protected]@yahoo.com>
Date: Monday, 22 February, 2010, 6:20 AM


Dear Employee,

Dispatching the cheque today at the below mentioned address.

Kindly confirm on receipt.



Renita Corda
Shared Services
ICICI Prudential Life Insurance Co. Ltd.,
Gr Floor, Vinod Silk Compound,
Chakravarthy Ashok Road,
Ashok Nagar,
Kandivali - East, Mumbai - 400 101


jitendra sharma wrote:
>
>
> --- On *Wed, 17/2/10, Renita Corda /<>/* wrote:
>
>
> From: Renita Corda <renita.[protected]@iciciprulife.com>
> Subject: Re: fwd.(526075) jitendra sharma
> To: "jitendra sharma" <[protected]@indiatimes.com>
> Cc: [protected]@yahoo.com
> Date: Wednesday, 17 February, 2010, 5:38 AM
>
> Dear Employee,
>
> Kindly provide the pincode .
>
>
>
> Renita Corda
> Shared Services
> ICICI Prudential Life Insurance Co. Ltd.,
> Gr Floor, Vinod Silk Compound,
> Chakravarthy Ashok Road,
> Ashok Nagar,
> Kandivali - East, Mumbai - 400 101
>
>
>
> jitendra sharma wrote:
> >
> >
> > dear
> >
> > madem
> iam sending adresss and pin code but how
> many days will process pls rewart me
> >
> > my address is jitendra sharma S/O Ramgopal sharma
> > h/no 100/42 behind mayo collage,
> > gehlota ki dungri dhola bhata ajmer
> pin code[protected]
> > mob.[protected] >
> > >
> > thank & regards
> >
> > jitendra sharma
> >
> > emp:526075
> >
> > [protected]@yahoo.com
> <http://in.mc948.mail.yahoo.com/mc/compose?to=[protected]@yahoo.com>
> > <mailto:[protected]@indiatimes.com
> <http://in.mc948.mail.yahoo.com/mc/compose?to=[protected]@indiatimes.com>&...⇄
> >
> > [protected]
> >
> >
> >
> > dear
> >
> > madem
> iam sending adresss and pin code but how
> many days will process pls rewart me .
> thanks regards
> jitendra sharma

I am getting calls from number [protected] claiming they are from ICICI Prudential and I have already invested in to ICICI Prudential Assured wealth Plus plan just a month back. I was offered a Rs. 75000 bonus after 45 days period. Now I get a call from same number claiming they are from IRDA and telling me that my investment has been moved to Kotak Mahindra plan as ICICI funds are making losses. This is IRDA which a helping customers as ICICI may not tell the truth to customers.
I want to find out which company is calling me from this number and I am sure there is big fraud going on to make customers believe that they are from Government body caring for people and make them take wroing decisions.
Kindly help me
Sameer Gokhale
[protected]

I have applied for health saver policy vide application No: HS02157532 for health insurance for Rs 5.00 lakhs and paid the premium amount Rs 25,000/- vide check /D.D No 000478 Dt 17.02.2010 . I have completed all the Medical Examination Reports ( MER ) in the referal diagnostic centers as mentioned byyou. Till to date i have not received any policybond or health card. kindly issue orders to send the policy bond and health card.

policy renewed without my consent
I am not interested in the policy 12046698

Please revoke the payment of Rs 6251 from my ICICI credit card ASAP otherwise I would approach consumer forum immediately


This is the response from ICICI Pru, I need this policy to close and without me asking my permission, this money for the policy renewal has been debited from credit card, I have requested to refund the amount, so by today I should receive something,

I might need your help if this does not happen, thanks

Despite regsitering myself with DNC list, My mobile get numerous calls from ICICI Prudential.

One Telecaller especially , whose name is Naitik Singhania , constantly calls me up and disturbs me.

I have told annoying character that I do not need any insurance.

Please stop calls from Him or I will take police action.
The number from which he calls is [protected].

I had paid ICICI insurance premium for a period of 4 years on 2003 at Bangalore for an amount of Rs.633/- monthly amounts to Rs.29000/-(Twenty Nine thousand)

Now I surrendered the policy and they say that they will deduct Rs.20,000/-(twenty thousand) as surrender charges and pay me only 9000/- Rs which i feel is day light robbery.

The policy was lapsed on 2007 due to change in my bank account as its was ECS. The company never called or reverted to my calls ever to guide as how to proceed on the matter as i wanted to continue the policy with them.Now they are taking more than 60% of my money as Surrender charges which is atrocious.

I recently came across a shocking incident, where a phone call came claiming to be from ICICI Prudential Investment Plan, the executive's name is Vijay, he pitched me for a monthly investment plan and he did give me details, and I did have the intention to invest a certain amount and I was seeking more information about the plan, for which the executive made a lewd comment which I did not tolerate because he was conversing in Kannada thinking that I donot know Kannada, I did politely tell not to make such lewd comments about the customer while he is still on the line for which he started using vulgar language against me, while I tried to reason with him that he is the one who is given me a call and he has to answer to all the queries of the customer without which nobody will invest their hard earned money on anybody call, he is not favoring the customer, for which he gave me a shocking remark which I really cannot tolerate these words were uttered by the executive to me "MOTHER******" he claims he is representing ICICI bank and he is an employee and not any DSA, looking at this incident it is suffice to say that whatever HIGH REGARD I HAD FOR ICICI BANK IS GONE FOREVER, IF ACTION IS NOT TAKEN AGAINST SUCH PERSONNEL THE FUTURE REST ASSURED IS REALLY BLEAK FOR ICICI BANK. IF INCIDENTS SUCH AS THESE GO TO THE PRESS AND HIGHLIGHTED WILL PROVE FATAL TO ALL THE STAKEHOLDERS, CUSTOMERS ETC. THE PHONE NUMBER FROM WHICH I GOT A CALL WAS ([protected]). THE EXECUTIVE WHO WAS RESPONSIBLE IS Mr. VIJAY.

Dear Sir,

I am buying a insurance policy from ICICIPRU LIFE product name Health Sever , but till date i am not receiving our policy document.
I am giving a cheque in month of febuary Rs. 15000.00 in favour of iciciprulife insurance co. to your marketing executive Mr. Chandravadan Mobile no.[protected], after talking to your office executive Mr. Ketul Shah. But after 4 month now when i want to talk with your executive they will not pick the phone nor he give any detail when i find my policy document or my policy no.
kindly do the needful and send my policy document to my address which is given to you.

Regards

Shashi kant Bajpai
c-14,Shreenath ji krupa society
Near Acharya Hospital
Shubhanpura
Vadodara -390023