ICICI Prudential Life Insurance Complaints & Reviews

Dear Sir,

I have given the partial with drawal request on 7th Oct 2010 against my ICICI prudential policy. They said the amount will be creidted in my account by the maximum of 10 days. But even after 18 days the amount not credited.For the last one week I am calling customer care, everytime they are saying it is "InProcess".

I gave the partial withdrawal request due to some urgency. But because of this delay the purpose of the request itself lost.

Can anyone please help me how to make a complaint against this cheating?

Dear Sir/Ma'am,
I had already filled the PF withdrawl form and Since May 12, 2009; I had been continously mailing for my PF withdrawl. There is no response.
Kindly help me to get my PF.
One of the mails and my Employment Details are mentioned below:


Respected Sir/Madam,
I had filled in the form for PF withdrawl and sent by courier Twice to you.Please look into the matter and please help me to withdraw my PF amount. Please do inform me about the status ASAP.
Desired Information -
I Pru. Emp. No. - 513406
DOJ - 18th Sept. 2006
Date of Separation - 23rd April 2007
Date of Birth - 23rd June 1983
A/c Number[protected]ICICI Bank)
Pan Number - AMPPM7155D

I shall be thankful to you and to the organisation.
With Regards,
Rakesh Malik


Please help me to get my PF ASAP. Please do the Favour & Oblige.

Thanks & Regards

Rakesh Malik

I received a call from ICICI PRUDENTIAL agent name , Vikram( mob no - [protected]) , for policy .The policy was ICICI PRUDENTIAL WEALTH PLUS .I took a policy from vikram & in couple of days ,he sent a person from HARSHA BHAWAN office to collect cheque of rs 8000/- & documents. After few days , i received sms also ,that policy has started (POLICY NO[protected]& but i did not recieved my bond papers & no call from any ICICI person .I was only contacting Vikram (Agent ) .
In one occasion , he pick up the call & said that kunal (administration officer ) will call, same thing Kunal said ,but no response i got .

Thanks
Amrit
[protected]

Dear All,

Recently ICICI Pru Life had launched a online policy called iProtect where you can buy this insurance product without any advisor and thus you can save lot of money on the premium payment. They call it as a first of its kind policy in India. I lured by this and bought this product online by paying the premium Rs.2356/- for 12 Lakhs coverage. My application number is# OL00031197. I bought this policy on 30-Sep-2010 and I have got a mail saying someone from the nearest branch will collect the necessary documents before issuing the policy. But till today no one had contacted and I had sent around 30 Mails to customer care, grievance rederessal team but no response from them.

It clearly shows that ICICI had come up with the very good fake insurance product just to loot the customer money. This is a classic case of Corporate robbery.

I advise all the readers not to take this policy... Instead of taking this policy you can donate that money into your nearest temple Hundi / Charrity.. Atleast you and they will be happy.

Kindly call me at mobile [protected] before you make any decision.

icici prudential lifetime gold RGF Growth (T1)
Policy No[protected]
name - Ejaz Ali Khan

Dear Sir

I have never seen such a lazy/sluggish and non-sincere courier company in my life. my cheque which is dispatch by icici pru. LIC on 6 oct and POd no is-[protected] is till not recived to me.
today i have got the pod no through the hr manager and after seeing the status that cheque is delivered mumbai to delhi hub on 09-oct but in spite on all these still this date i am not getting it.
what is your services?
is It........
pls deliver my cheque as soon as possiable in my home address.

again i have maintain the adders
Anurag Sadan
12-New coloney
Krishan bihari nagar
Verma Chaura
Fatehpur-212601

i invested in icici prudential mutual fund tax plan under elss from july 2005 for three years with exit load as nil. it is now more than 5 yrs and i want to discontinue with it and want all my money back even with a penalty, if any. i am unable to do it as i have not been receiving my a/c statement for more than a year;the so-called customer care centre at bara khamba road gives no reply to my querry, my last letter being 12.9.2010; the helpline is so much helpful to say that my dividend is being reinvested every time for 3 years-in other words, i cannot come out of this dilemma till death...i curse the time when i joined this fund. that time there were so many to solicit, now there is none to help. is it not a duty of the customer care unit to depute someone to visit the distraught customer and help suitably. if such complaints mean something at icici, kindly check my folio 953034/70 only to close it and return my money i invested with a deep faith.Bhatnagar, New Delhi

sir, i have a policy No13209340

I have already send my request to change my contact address and Email ID but i did not get any response from your side.
If you required any more proof to change contact address pl tell me the same.

previous address:- Current Add:-

Sub Rajesh Chander Rajesh Chander S/o Sh Mange Ram Gill
21 corps Air SP sig Unit VPO Kabarchha
co 56 APO Teh- Narwana
Disst- Jind
(Haryana) 126116

ICICI COMPLAINT
DEAR SIR,This complaint is being sent to-
REGD OFFICE
ICICI PRUDENTIAL LIFE INSURENCE CO. LIMITED TOWERs,1089,Appasaheb Marathe Marg,Prabha Devi,Mumbai-400025,INDIA
My name is Mrs.Malti Misra w/o Dhirendra Nath Misra,R/o H.n.28, Mohall-Kanoon Goyan Kashipur,District Udham Singh Nagar,Uttarakhand,India,Pin No-244713.My Mobile No is [protected],Email address is [protected]@ymail.com
[1]I have not been given any bond or policy Number though 2 instalment of Rs.25000/-,and Rs.25000/-(Rs.Twenty five thousands, Rs.Twenty five thousands each) have been paid to ICICI prudential through employee of ICICI Bank Kashipur,District U.S.Nagar,Uttarakhand,India Sri Mujeeb Ahmad.
First instalment of Rs.25000/- dated 29/12/2009,P.N.B Kashipur,Uttarakhand,India was made by way of cheque No.994105 from my account No.026200 [protected] of PNB Kashipur,Uttarakhand,India through employee of ICICI Bank Kashipur,U.K,India Sri Mujeeb Ahmad .
[2]But I have been given a computer generated first receipt No-1420495 for application No-LL36700044,application dated-30-DEcember 2009 and this receipt has been issued from-Place -District-Moradabad,State-Uttar Pradesh,India
But it is strange matter that till date I have not been given any bond in lieu of above paid amount Rs.25000/-
[3]Again 2nd instalment of Rs.25000/- was paid to ICICI Pru by way of cheque No.994109 dated[protected] from my account No.026200 [protected] of PNB Kashipur,Uttarakhand,India through employee of ICICI Bank Kashipur,U.K,India Sri Mujeeb Ahmad .But NO reciept is given to me till date nor any bond is given to me.
[4]I have sent many Complaint applications through sri Mujeeb Ahmad an employee of ICICI Bank Kashipur,uttarakhand,India>But no response is made from ICICI Prudential Life Insurence company.
[5]Thus I am afraid of that if my Rs.50,000/- had been lost?
[6]Please inform me at once what happened to my money Rs.50,000/- which had been paid to ICICI Prudential Life Insurence Co.
I will be grateful to you,
Complainant-
Mrs.Malti Misra
W/o Dhirendra Nath Misra,
R/o-H.N-28,Mohalla-Kanoon Goyan Kashipur,District-Udham Singh Nagar,State-Uttarakhand,INDIA,PIN NO-244713

I joined in ICICI Prudential on 14th september and resigned on 27/2/1010.I didnt give any notice period and immediately resigned due to the managers harrasement and the market like bad words from my manager.I didnt received my PF and Pension and after 8 months they called me through phone and telling that i have to pay certain amount and they will recover that from me bcoz of not giving prior notice period.

I clearly mentioned when I resigned from ICICI Prudential taht the immediate resignation is due to the managers problem and I adjusted a lot and then he started telling bad words. Now they dont want to know that they only need the money.

Please reply if anybody is having any good idea and why I have to pay the amount of the company made problem make me to resign?

mail me at : [protected]@yahoo.com

Dear Sir / Madam

This is to bring to your notice that I am holding a policy issued by ICICI Prudential Life Insurance no: 06037394 .The policy has been in a lapsed state since September,2010. In an effort to revive the same I had paid the due premium amounting to Rs. 30000/- vide cheque no: 135321 drawn at punjab national bank.It was handed over personally to the ICICI agent ASHUTOSH SHUKLA.and the same cheque got debited from my account on 15th Sept,2010. The executive there had assured me that I shall be receiving a confirmation letter within 5 - 7 working days and my policy shall be reinstated thereon.

But to my dismay, the executive acknowleged that cheque against a new policyNo; 14288815 on his own without my consent.Therfore, i refused to accept new policy in my application number LL38756111 and ICICI agent Corriena RubAssociate – Customer Relations emailed me that i will get back my cheque in 10-12 working days but till now a month has passed but i have not yet recieved any cheque and i am loosing interest also on the amount paid.

Again i requested them to adjust that cheque as my 4th installment for old policy no: 06037394 but till date i have not recieved any acknowledgement.

However, despite several repeated telephonic conversations, web chats with their executives and feedback from the website, I have not yet received any further communication regarding the acknowledgement of 4th installment of my policy.


thanking you,



With Regards,

Geeta Verma

I had a ULIP policy (policy#[protected] which I surrendered two weeks back.
Now it is more than 10 working days but still nothing credited to my bank account. I am extremely unhappy over the service provided by iciciprulife.
The phone representative confirmed me that it does not take more than 10 working days to credit the due amount but in real scenario it is not the case.
I do not know how much time they will take to credit the due amount.

Thanks & Regards
Prasenjit Khatua

Dear Sir,

As per the subject, I would like to invite your kind attention that I have applied for term insurance policy of ICICI Prudential for Rs. 25,000,00/- due to my financial risk profile as I am the breadwinner for my family and 6 persons dependent on me. This is a newly launched plan by ICICI Prudential called I-Protect, for which they have given online form submission facility. I have applied for the plan and submit all the details. As suggested, I have disclose all the information related to past health history, and present working culture, food, drinking, smoking whatever I am using as per given below details:

Job profile : Accountant

Job nature : Sitting (8hrs. daily, 6day/week)

Smoking : Yes (4-5 cigarette/ day)

Alcohol : Yes (200 ml/week or 100 ml twice a week)

Past treatment : Tuberculoses due to careless in cold problem (Taken full treatment of D.O.T.S. from hospital)

Now, the company rejected my application due to the assessment by their medical team on the above mentioned information and without any medical test. Even they have not mentioned any major reason for health risk profile. If the above given medial profile are more risky for the insurance companies, than I think they will never sell their plans, as every 2nd person in India are having the common things as I have. If the person well financial established, well medically fit, than why he will go for term insurance. Why the term-insurance plans introduced by insurance companies and what the use of that. As self explanatory that insurance is a security against un-fortunate death. Is there any guarantee that the people who are not smoking, not drinking will live long. As I know that insurance companies charging high premium for smokers & alcohol users, but this also not mentioned by them.


Now, my concern is not for my self, but I would like to know that companies are publishing big banners, advertisements for selling the plans and misguiding peoples. Like insurance is easy, convenient to take without any medical test, etc. Also plans now available online, anyone can purchase online etc. In the easiest way they are presenting or publishing, there is nothing so simple. I have seen so many cases at the time of claim while at the time of selling plan, everything is acceptable by company like no medical test, no extra charges, no hidden cost, no birth certificate required etc.


So, therefore I would like to request you to control on such misguiding material by insurance companies, as people are not that much smart than insurance advisor. In their plan everything they will explain to customer for customer benefit point of view, but something happening wrong, they will have some clauses in term of company protection, and no one would help customer at the time.


Warm Regards,


Rajpal Singh Bhargava

Accountant

Saif Bin Darwish Civil Engineering Contractors

P.O. Box: 47, Umm Al Naar, Abu Dhabi, U.A.E.

Mob. +[protected]

E-Mail: [protected]@yahoo.com, [protected]@gmail.com

HI,
I have submitted my insurance policy surrender request around four months ago. ICICI prulife failed to surrender and return my eligible premium amount. Currently i am in USA, Its very difficult to communicate with them everyday. Even though what ever busy i was, keep communicating using phone or emails, Every time the response is that "Apologies, we will resolve it ASAP". Really i never this type of pathetic service ever in my life. I think now assigned a case study supervisor, His name is Dimpy Bahad, Last four days i am trying to reach him, every time he will not available and someone pick the call and note down my number and inform to call me back, but never i get a call from him.

My hopes are completely gone down with ICICI prulife, even i escalated to their escalation procedure, there is no action being taken.
Despite of failed to respond and communicate me, i am complaining against this organization to save customers like me in future with this organization.

I have every single communication by email and their as usual responses.

Here by requesting you to help me to resolve this issue ASAP.

Policy number 01188539, Additional details provided upon requested.

I have taken 2 policies viz. No.[protected]Yearly) for a premium of Rs.30000/- the policy commencement date is 17/12/2005 and Policy No.[protected]Half Yearly) for a premium of Rs.20000/- the policy commencement date is 16/02/2006. My cousin has approached your branch office in Velachery Road, Chennai on 25th September to know the NAV he has been told that any details abovt the policy can be given to only the policy holder or authorised by the policy holder. Since I have told that the policy holder's inability to come in person the I could get the NAV. I have surrendered the above policies for payment duly enclosing the required documents authorising Bluechip, West Mambalam Branch to submit the above surrender document for payment on 28th September 2010 they have refused to accept and asked them to tell the proposer to come in person to submit the above documents. I don't find any valid reason for returning the above even I have given the authorisation letter in favour Bluechip, West Mambalam. You can consider accepting such doucments or giving details about the policy when the person or agency who approaches with the proper authorisation letter from the proposer. I request your reply earlly on the above.

I had submited my ICICI Prudentail policy[protected] on 14/10/2010 , after repeted followups i am getting the infromation that the amount will be cardited on 28/10/2010, evern i had talked to Mr Ananad the custmer care manager - i would like to understand why it takes 10 days to give me my money and the same bank - it is only a one potel of the bank - I am totaly dissatifyed with the way i got the answer from customer care

I HAVE A ICICI PRU LIFE ULIP POLICY OF LIFE TIME SUPER

I HAVE RECVEIVD A SMS ON 07.09.10 THAT MY POLICY HAS CANCLED AND YOUR 25% FUND VALUE HAS BEEN POST BY CHEQUE

I CONTECT TO MY LOCAL BRANCH BUT BRANCH SERVER IS NOT WORKING FROM 07.09.10 SO THEY CANT ANY REPLY ME

I WANT TO CONTINUE MY POLICY

my friend Mr. sanjay Sharma have been taken a life insurance policy from ICICI Prudential life insurance in month of Dec 2007 Police details are given below :-

Application No: - LL11236277
Policy number:[protected]
Insurance Plan: - Life Time Gold
Premium Mode: - Monthly
Premium Amount: - 20000/-
Per Month Premium Paid: - 40000/-
FPR Date: - Dec/18/2007
Policy Document Receive: - July/17/2008
Free Look Application Submit: - July/31/2008

Sir/Madam,
Mr. Sharma have been submitted the free look request in the free look period & submit all the proofs to ICICI Prudential life insurance, he have been send 100 of request/mail to the ICICI Prudential life insurance via mail & telephone in last three years but he still haven’t receive my refund;

we have Requested to ICICI PRU LIFE to release the refund of Mr. Sharma as below mention (Rs. 40000/- premium, interest from 18/Dec/2007, compensation of Rs 100000/- (one lakes) mental & financial harassment of last three years, )

we are making followups with them from last three years but they are not giving us any proper response,

Regards,
Anil Modi
[protected]

Dear Sir,
This reference to Policy number: 11811905 for Miss. Susmita Bhatt (Rs. 13200=00 for half year) and Policy Number: 12172673 for Mr. Abhishek Bhatt Rs. 15000=00 for half year). These policies installment are dues.

So I like to request you my Both Policies numbers: 12378296 and 12606441 for Mr. Bhagwati Charan Bhatt(Rs.20000=00 and Rs.10000=00 for half year) merge in above 02 previous policies because I’m not able to pay the installments due to my business is affected badly by Global Economic crisis.

I like to also in your kind notice that during the policies commencement Mr. Rahul Shrivastav Mob no.[protected] and Mr. Avinash Kulkarni Mob. number. [protected] both employees had cheated me as they assure me for Rs. 1,25000=00 Rupees as bonus for me. I received many calls by your toll free number: [protected], [protected], [protected] and [protected].

They have also assured me these last two policies will be merge in previous policies if I’m not able to pay installments.

Later on one day Mr. Rajesh Talwar Mob number: [protected] called me by toll free number and told me if anyone assures me for any bonus, so that’s wrong assured. It means all people were known by this cheating. Mr. Talwar also assured me to help me in this regard on the condition of to invest one more policy but I told him he must help me 1st then I will be consider about this.

When I requested your company employees to merge these policies they refused me for anything.

As on Dated 11/11/2009 I had my complains to your Dehradun branch Office but I didn’t received any reply from you until now. I had these complains for surrender the all Policies because I was wrongly committed by ICICI Prudential Life Insurance Co. Ltd. Employees. It’s kind of cheating, so I’m very disappointed by this kind of situation.

Now to looking all these situations how I can believe the company? Because I was cheated and how I can believe our money is safe with your company and this money I invested for the bright future of my children. I invested approximately Rs. 58800=00 for all 04 policies. This is not small amount for future of my children’s studies.

This kind of message is not good for your business. In future I will never invest any money with you and not even suggest to anyone to invest with your company.

Thank you with regards and looking for kind consideration.
Yours sincerely,
B.C.Bhatt,
H. No. 202,
Talla Tapovan, P.O. Tapovan Sarai,
Distt. Tehri Garhwal, Uttarakhand, 249192.

i have been trying to reset my password thru https://www.iciciprulife.com - Forget password link and have tried all permutations and combinations numerous times and failed to login, i get the same error again and again even after generating password,
I have been sending screenshots also to [protected]@iciciprulife.com Mr. Santosh Kesari, Customer Service Manager, ICICI Prudential Life Insurance Co. Ltd.
But i am not getting a proper reply and solution for my problem.

Hoping to get solution thru this complaint registration..

Thanks
Swaminathan
Policy No. 00426535
dob: 26/07/1967
email-id: [protected]@gmail.com