ICICI Prudential Life Insurance Complaints & Reviews

22nd Jan, 2011
The Authorities Concerned

This is to inform you that I have below policies of ICICI-Prudential. I have been told by many people that ICICI gives gold coin as gift on purchase of certain policies. I have never received such gifts. I am paying total annual premium Rs. 1, 34,700/ to ICICI-Prud. Recently a lady adviser sold me a policy at S/n 4 below & promised for a 1g gold coin as gift, but didn’t give yet.

S/n Policy# / Date
1 4910557 / 23-03-07
2 12521747 / 09-09-09
3 13752152 / 10-04-10
4 14826722 / 29-12-10

Rakesh Mathur
[protected]
mathur.[protected]@gmail.com

Life assured's name: madhuri sushil, raje plan name: hospital care
Policy no.: 06517553. Premium receipt not received so far.
Paid rs 14, 272.00 towards above policy online payment.
Regret icici prudential life insurance has not sent notice
And premium receipt as on date inspite of several reminders
Over phone to their customer care division.
They have also blocked their contact us e-mail site
They also not sent receipt by speed post as requested to them very often..

Madhuri sushil raje
Mobile nos. [protected] and [protected]
E-mail: [protected]@rediffmail.com & [protected]@rediffmail.com

ICICIPRULIFEINSURANCE provided a facility to collect premium cheque by sms<COLLECT>56767 &policy no. I sent the said sms with mypolicy no[protected]times in a span of 20 days. At every sms the reply I have recived that the cheque will be collected within 48 hrs & some has taken my datailed adress also. .But nobody turned to me to do so .In spite of that reverse message I am reciving that only 6days are left,only5days r left.THen what the use of that facility?BUT every alternate day there is phone call for new policy registration. I am Fadeup of the calls &service of ICICIPRUINSURANCE.

I happen to purchase a new product from ICICI Pru Life named Guranteed Savings Insurance Plan on 5th Dec 10.i would like to highlight about the ICICI prudential staff of residency road branch, Bangalore ( Named :- Aravind;Vijay;Hari;Abhisekh etc ) who not only cheated in selling the product also made fake commitments about the product. As a result I was forced to cancel the policy after facing many inconviniences which was in free look period.

Few Reasons for Cancellation:

• Lack of transparency in the policy doc ( Guaranteed Maturity Benefits as committed by the staff, Residency Road Branch; Bangalore )
• Poor service by the ICICI Pru Staff, Residency Road Branch, Bangalore
• Multiple people involvement to a customer and bluffing the policy benefits.
• Fake Commitments and promising to deliver Welcome Kit;Bond;Illustration each separately
• Gold Coin Offer by the Zonal Branch ( 1 gm gold coin for Rs/- 25000 as Premium;2 gm gold coin for Rs/- 50,000 as premium etc )
• Not taking the calls with excuses and escaping policy there by making the customer wait for days.
• Making mistakes by the under writer even after the right proofs submission
• Multiple calls from the same branch with different promises and making the customer wait and wait for no reasons to ensure free look period is lapsed.


The above reasons were communicated to the customer care and registered for the action.

I do strongly believe that ICICI is one of the best banking and insurance sector in the country. Having said that, I apologize in cancelling the said policy. Reputation of the sector is getting affected by having such people who are directly or indirectly involved in selling the policy and many more customers.

I paid a premium of 25200 rupees through IVR using HDFC bank credit card for the policy no. 02043482 on Nov 20th, but the ICICI pru life people are telling that they didnt get my payment. I sent a copy of my HDFC credit card bill to them as proof of my payment. Then they asked me the transaction code and I gave them authorization code i.e. 089685 and ICICI pru life has sent a mail after many days of follow up telling that HDFC bank people are not cooperating and not giving any details. So I am submitting the complaint to this this consumer forum.

I had taken ICICI policy Life time Gold , in 2009 , After payment of 1,00,000 INR the total sum accumulated is only 85,0000, Its a bull policy , They had promised return Guranteed of 13.5 / unit
for all the three years , under RGF , But in 2 nd year its invested in Flexi growth , every year they cut the fund management charge , apart from allocation charges, which is not mentioned in Policy document.

All Icic Pru life plans are plans , You loose a lot on it. IRDA should Ban this companies to do business , Investers are dont get justice out of it.

Laws shouls be in place to protect Investers.

Regards,
Amit.
[protected].

Folio no 4539759/8 as per record e mail is [protected]@gmail.com but some days back i got a letter that bounce of statement of account in ur e mail id....
there is some mismatch regarding the e mail id...so i want to corrct the e mail id and send me my statement of account in the corrected mail....

My correct email id is [protected]@gmail.com
thanks,
Manas Ranjan Das
[protected]

Respected Person,

This is our complaint regarding our surrender amout differance.
As we had submitted a surrender request on 9th nov 2010 at your office malegaon branch.
And i have recd a acknowlegement also for same.
But after so many harrashment9 (by your employee and staff-Malegaon and nashik branch due to lack of there knowleged) and difficulties our policy has been surredner on 7 th dec 2010 and unit are given also dt 7th dec .So that we are not accepting this amount which we have recd.So we want a surrender amount which day we have put a request for surrender. Other wise we have to take corrective action againist to u for this complaint.
As there is not any personal benifit under this policy as the policy owner is a co-oprative org.
Kindly reslove the matter as soon as possible to aviod corrective action.


CC: IRDA
Respected Sir ,

Kindly see the above trail mail ,We are been too much been harrashment by icici prudential and theire emplyee .As we are a co-oprative org for to helping poor people for small loan in very low interest rate where we can't manage this economic looss from iciciprudential .As all documents are given properly .But still we have not recd a unit value of request submiited date.
Dear sir kindly take corrective atcion against issue and i hope that my org will recd ur help to reaslove thhis issue.

For regarding all proof of the documents and papers has been attach .
Kindly see the attachment for your confirmation.


as we had already send the copy of this papers to follwoing address.
1-ICICI Prudential -Mumbai Branch
2-Co-oprative dept -Satana ,Nashik
3-IRDA -Dehli


regards
Saptshrungi Grammin Bigar Sheti Patsantha .
Nampur
[protected]

Dear Sir,

1.I had taken a ICICI Prudential policy No[protected] in the name of my son Mr Abhishek Chikara.

2.In Feb 2010, I deposited a cheque (No 408579) drawn on SBI Gurgaon at ICICI Pru Life Alwar office for a sum of Rs 100000.00 and on the reverse of the cheque I had clearly written the policy no. 01374834.

3. However Mr Amit Verma and Mr Dinesh Sharma from ICICI PruLife Alwar office apparently fradulently used that cheque for issue of a new policy in my name bearing No 13464508 WITHOUT my concent.

4. I believe that some UNKNOWN person in conivence with your Alwar (rajasthan ) office OfficialsI (possibly Mr Amit Verma and Dinesh Sharma) subsequently cancelled the newly issued policy and took away the money.The money realized by cancelling this new fradulent policy was sent to some bank account in Alwar from which it was collected by the fraudster. I HAVE NOT receivced that money.

5. On repeatedly complaining to ICICI Prolife grevience cell, they are just keen to close the matter as resolved on nthe pretext that they have send a cheque after cancellation of the policy, without finding the facts and bringing the culprit to justice.


6. I never recieved the new policy No. 13464508 physically, hence question of me cancelling the same does not arise. I do not even know what address they used at the time of applying for the new policy.

6. All this was done fradulently without my notice and consent.


I would like to request you to kindly take up the matter with the authorities so that the guilty may be punished and I may get my money back. I will never ever have any dealings with ICICI Bank or any of its sister concerns and wil like to exort everyone to avoid them like plaque.


Dr Devendra Chikara

I, Ramesh Dommeti am invested an amount of Rs.15000/- ICICI Prudential under LifeStage Pension Policy.

Because of my financial problems, I could not able to pay the next installment & want to continue the invested policy amount for future growth.

I have received a Foreclosure Cheque for an amount of Rs.3542.71 from ICICI Prudential without applying for the same & Current Value o[censored]nits under my Policy mentioned in Foreclosure Letter as Rs.14,170.84.

Life Stage Pension Policy, Policy No: 07231248

I'm really un-happy with the Service provided by ICICI Prudential Life Insurance, as I received a Foreclosure Cheque without applying for it & Even I could not able to get the Current Value o[censored]nits.

Attached Foreclosure Letter with Cheque.

Please do the needful help for this issue.

Thanks & regards,

Ramesh Dommeti
Kakinada
Mobile :[protected]

Ref: Policy no. : 08250445,13405368,13400823,13434929

I have given three cheques of Rs. 7,500/- each for the premium due for my policy 08250445 to the agent. But the company has issued me the three new policy numbering 13405368,13400823 &13434929 of Rs.7500/- monthly premium.
As I received the first two policy, I asked the agent immediately to cancel the policy. He taken the two policy saying that the policy has been wrongly issued and assured that the policy will be cancelled and the amount will be tranfered to my original policy. Also till date the third policy number 13434929 has not received by me. as I am continiously writting the letter to the company but they are refusing it telling you should write it within 15 days.
I have return the two policy on the same day and third policy has not been received so far.

Hi,

I have a life insurance policy (nbr[protected] against which an amount of Rs. 6486 is being debited from my saving bank account number (00xxxxxx82) without my concern and intimation. Which is indeed a criminal act and not at all acceptable.
Though the plan and the amount debited for my premium policy is monthly based and speaking to the call centre people they argued that I have made an agreement on 21st December 2010 to debit the premium on annual basis. Hence a lump-some amount of Rs. 6486 had been debited from my account without my knowledge. The data updated by the concerned person didn’t cross check what amount should be deducted for the respective policy. As my monthly premium deducted is Rs. 610 and if at all a yearly premium needs to be deducted it doesn’t come to Rs. 6486.
After much digging into the matter it was found that Ms. Sharma from Koshombi (Ghaziabad) had a policy whose premium was Rs. 6486 and his premium amount was debited from my saving bank account. It’s a gross case of negligence and security threat.
I immediately rushed to sector 18, Noida branch and Ms. Kanupriya is handling the matter. She said that the amount will be reversed in next 06 working days.
I had been communicating with the bank people since 27th Dec 2010 and no respite so far.
Please reverse the amount at the earliest with no loss in the interest rate on the gross amount present in the saving account.
The respective policy was opened in 2003 and will continue till 2033 and I hope this type of error will not happen and creating mass inconvenience.


Thanks and Regards,
Abhro Sinha
Ph# [protected]

ICICI COMPLAINT

DEAR SIR,This complaint is being sent to-

REGD OFFICE
ICICI PRUDENTIAL LIFE INSURENCE CO. LIMITED TOWERs,1089,Appasaheb Marathe Marg,Prabha Devi,Mumbai-400025,INDIA

I surrendered policy no.[protected] via Kashipur Branch, UP ) with a cancelled cheque as account no proof ( correct ICICIC bank a/c no[protected] but ICICI Prudential Moradabad, UP branch has transferred amount 61500/- to wrong ICICI account[protected]. By the time I got to know this I was in Noida so I called customer care they advised me to visit any local branch with written application. I went to Noida sec-18 branch on 16 Dec and submitted an written application with a cancelled cheque (see attached acknowledgement ) , they also arranaged my bank statement through internal links to verify whether amount has not credited to correct a/c number. but since then this issue is not resolved neither no one gave me a proper complain number. I tried to call customer care to lodge complain for Moradabad, branch but they said they can't do that. not sure where to go whom to talk whom to aproach. I needed money urgently thats the reason I surrendered policy but I'm into trouble now due to a typo error by ICICI Prudential employee. Ideally they should immediatley process my payment to correct account no but now I am afraid of that if my Rs.61500/- had been lost . Also I have logged complain in Grievance Redressal on ICICI PRU website but no response yet. Please help ASAP.

Thanks,
Arpit Kumar Goel
[protected]@gmail.com

sir
sub: Refund of my Rs.35000.00
with reference to the above, I am not interested to the policy. please I refund my amount of Rs.35000.00 for releasing the bonus amount of Rs 125000.00 released by CWG for which a cheque of Rs.35000.00 along with my details were collected by the document collector as per the so called fund managers of Delhi/Varanasi bearing mobile nos. [protected], [protected], [protected], [protected], [protected] and amount was debited to my account on 4th Dec'10.
More than a month has expired but no satisfactory information is received I had contacted on the above phones.this is for your kind information and advise for getting my amount refunded.
thanking you
prakash chandra
cell no [protected]

I have annuity Policy No: 11486154 from the icici Prulife company after subscribed to FOREVER policy for a fixed Period. It was nice to see this company service till the policy expired for annuity. I used to get prompt reply to querry, reminders for payment, receipts etc. But when the annuity policy was issued for the first due date 22 Feb 09 payment to be done in march'09, the real devil in this company could be noticed. I had given ECS mandate to ICICI Bank for auto credit on every 22nd of the month. But the very first credit did not reach me in time. Several calls and mails evoked late response. Thereafter the regular payments were also erratic. The personnel there informed that it takes 3 to 5 days for ECS credit which is slower than normal receipt of Cheque by courier and encashing. This shows that the personnel employed do not have any knowledge the fundamental reason for ECS credit option is quick credit. Several mails were exchanged on this and the time given was 5-7 days. I took up the matter with IRDA and could get the problem resolved to some extent until In Feb-March No payment was given and i came to know that I have to fill in an existence form about which they do not even communicate like LIC where existence certificate reaches you well before. When I querried why they did not send the existence certificate, they informed that same had been sent by Courier but will take normally 10 Days to raech me. From this one can understand how efficient the personnel there for even sending by courier. If it takes 10 days, why there should be courier. ordinary Post will reach u in 2 days in Mumbai. (maximum). Finally i submitted the Existence certificate in April'10 and started getting annuity subsequently on 22-25 th of month erratically. Suddenly in December '10, no annuity was received and when I called the customer care, they informed I have to submit existence certificate. I went to chembur branch and filled in the form. At time of submission i was informed that i need to submit this only in Feb'10 having earlier submitted on April'10. They also informed that I will receive an intimation from the company for same. But i insisted on submitting the same without taking a chance. From above one can note that this is a foolish insurance company without knowing how to manage things. most of the time when u talk to customer care is spent on security checks which has no sense for Insurance industry. They just pass time and sometime will talk only to insured. When one is old drawing pension and essential for a living they harass the pensioner with all above security steps. Further where they are obliged to pay pension throughout life without refund of Principal, they prefer that the pensioner dies in the process of following up them for payments. My annuity is lifetime and this is waht I experience with this Insurance company. Moral: Never deal with this company. I surrenderd most of the policy i had in my family and left only with above policy.

They are not accepting full surrender and utilizing my money for their profit. Today it is the third time that they have refused to accept the full surrender asking for age proof (each time they asked for different document). After getting rejected for two times with different documents demanded by them I raised a complaint 28953634 on 9th December 2010 and from there the customer care told me that they have taken a note against the branch and I can simply send my father with the authorization letter, ID Proof and Welcome Kit. Along with the documents I send my father with a cancelled cheque. But they have again refused to take the surrender without age proof and refused to give any written document that they need the age proof. 3 times they are asking for 3 different documents. And today while I told about the incident the customer care team gave me the complaint no 29608531 only. As ICICI Prudential is here to cheat the money of the customer only, can anyone suggest me how do I approach IRDA or consumer court or court of law to get my money back.

Hi,

This is really a question of trust and commitment which ICICI had made. I had taken a policy "ICICI Life Time Gold - (Policy Number[protected] three years back which I surrended on 4th Dec. 2010.

At the time of surrender I was advised that a I will receive a confirmation call and fund amount will be transferred to your account within 14 working days.I receieved confirmation call on 6th or 7th Dec. in which I was asked about the reason to surrender which I repiled as I need amount for some reason like purchasing of house.

Waiting period of 14 days got over and even then fund amount was not credited to my account so I followed up with ICICI(Customer care - [protected]) on 25th Dec. and I was informed that since you don't want to surrender your fund amount has not been transferred and again 10 working days I have to wait.

This incident is nothing but playing person's emotion and playing with various instrument like confirmation call so that they can frustrate the customer, mentally harasment.

So I would like to know what actions can be taken for such incidents.

HI,

Its me Kanta Gupta.I have a Health Insurance policy from ICICI Prudential Life Insurance Company Limited,
Problem is that in April(2010) My Both Knee replacement surgery is done.and I submitted all the document related to this case on 12th may after that ICICI gave these document to verify to the third party, they verify these document two times and submit report to ICICI on 27th of Sepetember.After that whenever I contact to the ICICI customer Care executive by a mail of by phone they toll me that our officer will contact you with in next 4 to 5 working days but till now no one contact with me.


In ICICI there is a process that from the date of document submittion(12th May) the case should be cleared in 180 days.Now 180 days completed on (12th November).



Now I am requesting you to please help me because I take this money on Intrest of 10% monthly.
Now i am not able to pay this amount.

In Hope You help me As soon as possile.waiting for your kind help.


Thank and Regards

Kanta Gupta
[protected]
P.NO 11787444
Mail Id: [protected]@gmail.com

I took a term insurance plan with ICICI Prudential Life Insurance.

After the payment, there was no communication from their side for a month.

It was in proposal stage when I cancelled the policy.

Firstly I was told that, the cancellation process will be done in 7 days, but you took 15 days to process the request.

Now I was told that on 4th december the payment instruction is made, the 7 working days after that date is over, but I haven't received the credited amount in my account yet.

Overall, its more than a month but I haven't received the refund yet.

This is the care for customers which ICICI focus on.

Resp. Sir

i have a icici prudential Policy No. 03043894
I had Surrender the policy on 12 Nov 2010 but I could not rec my Payment of Rs.79782.98 is not credit in my account and also not sent my check
I want my amount with interest

So plz Do something in my favor

Abhishek Jain
[protected]