ICICI Prudential Life Insurance Complaints & Reviews

Dear Team,
This is to inform you that your sales team does not respond effectively, in the beginning the promises that were held by your team are not fulfilled yet. Since I got policy document I sent compliant regarding wrong commitment but your team is procrastinating it.Mr. Chauhan gave this policy to me and I am continuously contact him regarding this issue. There are two people more namely, Pooja-[protected] and Pooja Bhatia-[protected], but result is nil. Requested to you kindly resolve this matter and take the appropriate action for your services and goodwill.
Mail communication attached for your kind reference.
vijay kumar
AttachmentsAug 9

to ICICI
Dear Chouhan,

This is the reference of our tele conversation regarding correction in Policy document ( POLICY NO,[protected] sending you scan copy of policy documents, plz find the attachment.
Requested to you to send back the document with correct information that you told me on the phone at the time of giving policy. (Guaranteed return Rs. 6.5 Lac at the time of maturity)

Regards,

Vijay Kumar
[protected]

Attachments area

vijay kumar
Aug 16

to ICICI
Dear Chouhan

I didn't get any updates from your side, let me know the status of my policy.

vijay kumar
Aug 24 (10 days ago)

to ICICI
Reminder 1

vijay kumar
Sep 2 (1 day ago)

to ICICI
Dear Team

Still awaiting

Reminder 2

I purchased a policy[protected] of icici LI from icici bank (Bhyandar Branch) from two lady name sarita ([protected]) & 2nd one i dont no her name on Jan 2016 name as Guaranteed Wealth Protector LP. In Jan 2015 i went in a bank to do an FD of Rs 1 lac but they told me to invest in policy. They gave me a wrong information about policy & forced me to do so. While opening policy they told me you have to pay 1 lac 1 thousand for only one time & this will lock in for 3 years after 3 years you will get a huge amount like minimum 13 % rate of interest due to no knowlege i paid the same amount which got deducted form by account by signing a small page like a cheque & when i recieved a policy copy in that they charged me around 6000 rupees as a fee which i was not awair of the same. After completing a year around Jan 2016 i started getting calls & sms for 2 payment again i visited in icici bank spoke with sarita for the same she told me that dont worry you not need to pay the amount you will recived a huge amount after 3 years. continuously getting call from customer care for payment i visited in icici insurance at churchgate office they told me you have pay for 5 years sum of Rs 1 lac 1 thousand then i ask them i want to with draw the same they told it is lock in period you cant with draw before 5 years completion of policy.
I know its to late for my querry request you to please slove my problem on urgent basis & same i am attaching policy for refernce.

IMP notes
1) I need scan copy of from were i signed
You can call me on [protected]

Sir,
An Agent Mr. Vijay Maheswari at ICICI bank perused me to buy the below policy, while I visited Bank to open an NRE account. However, the message I received from ICICI prudential yesterday contain terms that are totally different from what I requested and not at all acceptable. I have lost faith and hence want to cancel below policy.

Policy no. 20229746. premium paid RS 1, 01, 000/-, datee of payment 23 Aug 2016.

I have requested the agent to cancel the policy 4 days ago, however he is giving lot of excuses and asks for stringent formalities.

Please help me, cancel the policy and refund the amount paid.

Thanks and regards,

R/sir, mam
I Bani Singh from Mohhamadpur Majra want to refund amount against policy number 08290342, 08289468. As the agent sold the policy with fake commitment.
He told me its a traditional policy. as well as he told that after 3 years your amount will be doubled. But i later came to know its a market link policy. He totally cheated me. i am not in condition to pay the regular premium. Many times i went Rohtak office. but thay didn't listen my complaint.
kindly look into matter & refund my paid amount which is earned by very hard work.

Bani Singh
[protected]

I am policy owner of icici and there website is having may issues. Today when i was trying to login to the website, i was not able to login. This is due to there bad quality & improper testing. Please note the username and password enter by me are correct. The username on this site is case sensitive and my user name is all small letter. On there website when i enter it in small case, using script they are making it upper case.

I have received a SMS from DZ-IPRULI Stating that : you have received a premium of Rs.275886 on my policy no. 19895225, 19895153, 19896420, 19896374 and that this will be applied to my policy on the due or payment date ( if it is after due date). And that you will send me confirmation with a premium receipt.

I do not understand what it is all about.

It is anyway true that I have taken a policy no.19896374 in Mar 16 which was wrongfully explained to me by your representative, to be very beneficial. Believing him I have paid .rs..101000 towards first premium. But I have no intention of continuing the premium payment in coming years. In fact I would like to contact your office and make a request to cancel the said single policy no. 19896374 and refund me the Rs.1 lac prem paid by me.

Under the circumstances pl let me know what I should do to cancel the said single policy, whom should I contact, phone number, and what is all about the msg received by me as explained in para 1 above,

If at all i would like to view my single policy no. 19896374, what should I do? Should I log in separately into ICICI Predentital...Can't I go through ICICI bank log-in itself. Please let me know.

thanks and regards

Hoping to get a reply/hear from you, I remain

Yours sincecely,


A Subramanian

Even though paying insurance premium icici prudential not arranging medical. I waited for 4days & even then their call center mr. Ashok was telling to wait for more 24 hrs, then 48 hrs & then 96hrs. Very bad service. When i asked to refund my money then they said to contact to branch now. No customer oriented approach. Beware from such kind of poor service provider company. What gurranty how they will treat to our family during any bad event like death of policy holder.

Uday gonjare
+91 [protected]
Application number
Ob06252317

Icici prudential life insurance main office is at chiplun but the dapoli icici bank branch are selling the policies of your company when we are going to pay the amount of our policy they are telling that give the amount or money in cash form not in check form but we have to give the money in check for is their any need to give the money in cash form? Last year one employee had taken check from me to pay the amount of premium and after one month he is telling that your check has been lost after taking the check whos responsibilty to keep the check in safe position your's or our's. When we going to pay the amount of premium they are not giving positive response to us.

I have shiffted my residence from 33, subbu street f1 balaji appartment thiruvanmiyur chennai 600041 tonew no 120, velacherry tambaram main road, flat k 1 casa granade medavakkam chennai 100. Please change my above address and forward to me the above document to my new address and piease send me a reply to my email address. My email address [protected]@gmail.Com i have forwarded a copy of my aaddher card for your ref

This is to inform you that, i am policy holder in your company. My policy no. Is 17580530, due to my financial problem premium amount not paid in due time. 1 years ago i visited to your kankurgachhi (kolkata) branch for payment of outstanding premium amount but your that branch employee mr. Shabbir ali and others said me for waiting some months for wave of interest amount.
So that i do not pay my premium on that time and waiting for wave of interest but i cant received any kind of massage from them, recently i go to icici bank burrabazar branch to know total outstanding premium amount but they unable to open my policy no. In there system, next day i again visit to kankurgachhi branch for know the total due amount of above policy but branch employee says to me that policy has closed, i am surprised, your kankurgachhi branch employee misguide me.

I want to pay my premium, kindly see the matter and do the needful and oblige .

Thanking you.

Harish kumar mishra

Dear Sir,
I subscribed to ICICI Pru Life Stage WealthII Policy No.15166658 on 21.5.2011as a resident of Lucknow, paid three annual premiums and discontinued the policy thereafter. After mandatory completion of five years on 21.5.2016. Along with original policy document, I visited the nearest branch of ICICI Prudential Office located in Koramangala, Bangalore in the 1st week of June, 2016 but was denied payment on the pretext that the Head Office had not issued instruction in this regard.It is brought to your notice that I shifted from Lucknow to Bangalore in 2014. In the matter I contacted the customer care and was advised to visit the nearest branch but it is of no avail due to the non cooperative behaviour of the said Office.Pl. look into the matter and do the needful.
GIRIRAJ SINGH, Mobile No. [protected], email : [protected]@yahoo.com
Bangalore
dated.05.08.2016,

Respected sir,
It is with great regret that I am writing this letter to make you conscious of the inconvenience and hardship caused to me due to Icici Prudential life insurance company deficient services.
I took a policy (#[protected] from this company on 06th May 2011 under the ICICI Pru Guaranteed Savings Insurance Plan (UIN: 105N114V01), assuring me an amount of [700000]. The details of the policy stated that an amount of Rs. 50, 062/-(Rupees fifty thousand and sixty two only) was to be paid, I shall get an amount of [700000] back.
But unfortunately the policy details along with the bond was issued to me under ICICI Prudential Guaranteed savings insurance plan UIN 105N1141V01 in my name on 11th June 2013. It’s been like 2 years for this company to deliver me the policy details which I consider is highly unacceptable to make a customer wait so long and hence I requested to cancel the policies and return the amount paid. I have also communicated to ICICI Pru Mumbai office through e-mail for surrendering of my policy but they are not accepting.
Also the policies were sold to me by giving false promises and all faults were of the executives of the Company who gave false commitments and mislead me. This was unethical and a wrong practice of the Company to cheat the innocent customers. The request of refund was not attended which has disappointed me and has made me feel cheated and duped. The Company had given wrong and false promises to practice their corrupt intentions. With full trust and confidence I had made payments to this company. In spite of making so many calls to this company there is no positive response from the company, it seems like they are not in any hurry to resolve the problem faced by me.

I have tried to contact this company repeatedly and explain the situation to them, but I have received no satisfactory response for the same which has caused me immense loss of time and money. The entire episode has left me in a bitter taste and I am extremely disappointed with there pathetic services. I have been facing lot of mental stress and agony due to this incident. With a great hope and strong faith in his brand name I had made payment of the amount for the services which were promised by this company but, to my disgrace I have been facing the worst.

As a consequence of his deficient service and the repeated incompetency displayed by his employees, I have suffered undue hardship and mental frustration.
I would like to emphasize that:
Icici pru life insurance have been grossly negligent and unprofessional in your approach.
I have undergone a lot of extreme stress and mental agony because of your deficient service.
Given the above sequence of events, I request you to cancel my policy and refund the entire amount I paid towards them without any further delay. Additionally, I request you to compensate me with an amount of Rs.10, 000 for the extreme stress and mental agony you have caused to me due to your negligent conduct and the cost incurred by me in trying to mend this problem.

I, Dr. Brijesh Kumar Rai, have purchased a IPRU Elite Life II plan, Policy no.:19338692. My complain is regarding this policy. I live in IIT Guwahati. Last summer (June 2015), I had to visit Hon Kong, Sydney and Canada. I needed travel card and thus I approached IIT Guwahati ICICI Branch. The managers/agents at branch seemed quite co-operative and they helped me in getting the travel card. While helping me out in getting travel card, they so much encouraged me to purchase the policy called IPRU Elite Life II. (In
hindsight, I feel they were more interested in selling the policy than
giving me the travel card. I guess the commission that they get when they
sell a policy is the real motivation behind persuading people). They told
me that this was a great policy and mentioned some of the Professors in
IIT Guwahati who had purchased this policy. They talked about the high
return of the policy. I remember that I had told them that I will think
about it once I am back from my journey for it is not good to make such
decisions in hurry. However, they kept persuading me like anything and I
purchased the policy. I was in real hurry so I did not read everything
myself, I trusted them.

Now after one year, this policy has been a disaster, I paid Rs.
2, 00, 000/- and the value has been fluctuating around Rs. 1, 80, 000/-. More
than nineteen thousand has been taken by the ICICI in the name of
allocation charges, administrative charges etc. ICICI has taken more than
9.5% to invest my money into something that is making loss. I don’t understand the logic. I am very disappointed and
feel cheated. 9.5% is a huge charge. Considering this high charge, one
require to invest in something that gives thirteen to fourteen percent
return to get returns that is received by even fixed deposit.

My allegation is that I was not told about the charges levied by the
ICICI Prudential. I was sold the policy as if there was no charge. These
kinds of things are happening because of the commission paid to the agents
when they sell a policy to a customer. In the greed of
getting the commission, the agents are fooling the innocent customers.

I want my money paid money (Rs. 2, 00, 000) back with the at least saving account interest. Further, it would be desired to instruct ICICI Bank not to fool customers in the manner I have been fooled. They should present the policy with the full details and they should leave it to the customers whether they purchase the policy or not. Luring customers to purchase the policy is equivalent to cheating them.

I have already communication to the ICICI Prudential but they are not
accepting their mistake and not willing to cancel the policy and return my
money. Kindly solve my problem at the earliest.


Regards,
Brijesh

I am ex employee of icici pru life insurance. I got my pf settlement in the year 2015. I called icici pru customer care for hr related issues several time and ask my pf statement and tds certificate related to pf settlement but i have not received any response from their side till now. I mail them also but not received any response. Whenever i call they they tell me that we will send but i have not received till now. Kindly llok into the matter and arrange the pf account statment and tds certificate. My employee id in icici pru was (585696) and my name is -
(A. Sangal)

Ploicy no. Icicipru19654662

Executive icici ; surya
Mob; [protected]
[protected]

Product not clear, payment mode want to chenge but phone banking officer called me but he was not clear, i paid six months last time, i want to continue so kindly do favour, initially they said we can do one month, r quarterly, half yearly, but, they now saying differently, so i need money again i dnt want to continue,. Life insurance, they not clear in there product, can u help me,

Thanks®ards
Uresh. N
[protected]

Icici policy no is 18756203 paid rs. 100000 on 19.07.2016 why ecs is done on 28th july 2016 and bank is debited amount of rs. 287.50 as sufficient balance is not there. why account is debited with two times i am claiming rs. 287.50 as i have alrady paid the premium.
Please reslove the matter as fast as possible

Thanks
Bijal sandip mody
[protected]

For 20% redemption in the above policy was given to your trichur office and they informed me the total value comes around rs.162000/- and the 20% value would be around rs.32000/-. But to my surprise an amount of rs 28639.91 only was credited in my account exactly the same amount i redeemed two years back on 7/8/2014.
Though i requested for a statement no statement is t received so far.
There was a shortage of more than rs.4000/- as you told me at your office at trichur.. I have started this policy nearly 10 years back and the premia are being paid promptly.
If this type of things happensi i do not want to continue the policy and all other mf held by me.
Please look into the matter immediately.

I surrendered my policy on 4july 2016 but still i not receive my amount.
I contact with customer care, they always tell me that your payment will receive. my policy no. is 15677856. they have no reasons for delay. your company give surety to receive amount in 10 working days, but in my case it 15 days completed and still i not getting and response for delay the amount.

Priya Janbandhu
Why cant you answer for the complete info requested?

End of lock in period.?
When can I take the fund with out any penalty or exit load.???

This policy was given to me from ICICI bank kaloor, Kochi branch with wrong information and was a cheating.
Just for the commission and target some employees cheat the public.
You may refer my initial mails regarding refund.
Any how my 2 lakhs would have been 4 lakhs if it was deposited in FD only.
I am one one of the victim, there will be more fools still investing hoping for a better return.
Please forward this mail to your higher authorities. meantime let me try to expose this cheating through the public media. Regarding the highest NAV locking policy.
vincent.


From: ICICI Prudential Life Insurance Co. Ltd
To: [protected]@yahoo.com
Sent: Wednesday, July 6, 2016 5:00 PM
Subject: Re: ICICI Pru Policy 17545792 Call ID # 92028715

Dear Mr. Vincent P. Joseph,

We refer to your email dated 06/07/2016.

This is with reference to your request related to Fund Value for the policy number "17545792".
We wish to inform you that as per our records the below mentioned are your current unit holding, as per the NAV declared on date.

Name of Fund : LDIS
Number o[censored]nits: 12159.81278
Net Asset Value (NAV) Value: Rs.15.2373/- (as declared on 05/07/2016)
Estimated Net value: 1, 85, 282.72 (One Lacs Eighty Five Thousand Two Hundred Eighty Two Rupees And Seventy Two Paise Only).

Yours Sincerely,

Priya Janbandhu
Customer Service Team
ICICI Prudential Life Insurance Co. Ltd.
[protected][protected][protected]


Policy Number : 17545792, ICICI Pru Pinnacle Super -LP, UIN:105L121V03, To Write to us: Click here

Customer Care helpline No.:[protected], NRI helpline No.: [protected]
Call Center Timings: 10.00 A.M. to 7.00 P.M Monday to Saturday (except National holidays)
© 2016, Reg No.: 105, ICICI Prudential Life Insurance Co. Ltd.


[protected]Original Message[protected]
Please advice the status of my ICICI Pru Policy 17545792.NAV of the units if it was continued.End of lock in period.?
Vincent. P.J

Hi,

I had taken a policy of icici saving suraksha policy at hinjewadi branch, pune from mr. ashok for tax benefits on 30th march 2016. i was told that i will need to pay a premium of 30, 000 per year and an additional amount of rs. 1088 additional taxes of just one time. but now when i proceed to pay the premium the amount is again added to the basic premium of rs. 30, 000. i feel cheated.
The person should be taught to be honest not lying about benefits.

Policy number: 19932615