ICICI Prudential Life Insurance Complaints & Reviews

I have been chasing ICICI PRUDENTIAL LIFE INSURANCE from the time my policy was under free look period to add additional rider benefit of permanent disability and critical illness. However, I have not got any satisfactory response from their end. I am not getting any kind of help from their customer service as well. Several calls and false promises but my requirement is not yet met. After several follow up, they sent me a link to make payment of pending amount required for these additional benefits but the link is asking me to pay the entire sum of my policy again. I made a complaint about this but no response from their end. If they are unable to fulfill this, better they refund my entire amount paid for this policy. If this is the state at the beginning what will happen in case my family would require to follow up on claims in future. I am losing trust in this company at the beginning itself... highly dissatisfied by the response of this company!!!

I regret to inform you that your branch netaji subhash place delhi mange mr. nada hussain and receipt clerk nishima both denied to accept my request for change my bank account for my commission. i presented my request letter as prescribed by your office alongwith copy of adhar card and bank passbook all are self attested . plz take necessary action my advisor id is.01173854 shweea pandey .plz stp my commision till the bank account not change.

I requested for change the policy register mobile number and e mail I'd Present mobile no [protected] and e mail [protected]@gmail.com. And change the home address home address is basavaraj, hadige post, sakaleshapur taluck, hassan district, karnataka state, pin coax 573165 please up to date my application thanking for you.

Your faithfully
Basavaraj

I have had an NRI account at ICICI Bank since 2005.

Last week, during my vacation in Bangalore, I went to the ICICI Bank, Cantonment Branch, near Safina Plaza, to deposit some money to my account.
I ended up dealing with a Miss Shireen Sabahath. After we finished with the deposit, she urged me to transfer my money from my ICICI Prulife account to a new plan that would be far better and make me more money in the long run. She called up a Mr. Tapas Jagadev who worked at the ICICI Prudential on Residency Rd. He later came over to my sister's house, where I was staying to “educate” me on what the policy was all about. He said the current policy I had - the ICICI Pru Lifelink Wealth - was not worth it since would have to pay 30% tax when I withdrew the money. Instead he suggested I take another policy called “GWP Plan” which was tax-free and would pay off much better in five years. He didn't;t have any details but gave us an outline which sounded good. He then immediately phoned Miss Shireen, who came over. She took a photo of my passport, asked me to write a check for Rs. 50, 000 (first installment) and made me fill a form where she asked who would be the nominee etc. I gave my niece, Sangeeta Zachariah’s name. Since I was leaving the next day, Tapas said he would have details of the policy dropped off .. and confirmation of the signed policy mailed to me.’

The next day I didn’t receive any documents so texted Tapas.. he made all kinds of excuses.. saying he would then "email” it to me. I left the following day for Bombay.

While I was there, my niece received some paperwork saying that the policy was in HER name and that I was the Nominee! She immediately questioned Shireen about that. Shireen then told her that they put her name as the policy holder, instead of me, since I was TOO OLD!!! Never once did they mention that to us when discussing it while I was in Bangalore. My niece also said they misspelled my name as Meera Elizabeth Zachariah instead of Meera Elizabeth Cheriyan!!! They also had her name wrong. So immediately she asked them to cancel the policy and refund my Rs. 50, 000.. WITH NO PENALTIES. Tapas told he he would and that it would take about 7 days for the money to be transferred back to my ICICI account. So far I haven’t seen a thing.

I am SO disgusted at the fraudulent activities practiced by your employees…..they lied to us all the way and tried to cheat us.

This is not the first time this has happened to me. In 2009 I was similarly lied to about taking a Prulife policy. Once I realized i was lied to, I tried to cancel it, but it took so much red tape and so many phone calls and emails to finally get it canceled. I even wrote to Ms. Chanda Kochar after which it was resolved. In 2011, a similar thing happened where I wasn’t fully informed about the LifeLink Wealth Policy… and after many, many emails and complaints back and forth, it was finally straightened out.

The problem with your lying, cheating employees is that they are SO desperate to get bonuses that they LIE and hide the facts behind the policy they are trying to sell. And since every time they know that I am leaving for the US within two days of signing a policy, they take advantage of it. They remain incommunicado and don’t return emails, phone calls and texts. All the emails I sent to Tapas Jagadev have come back to me saying they are “undeliverable”. And this…coming from the email address on his business card!!!

After I wrote to Chanda Kochar, the guy who falsely talked me into the policy and lied about it was fired. I hope Tapas Jagadev and Shireen Sabahath face the same consequences. They are liars and totally incompetent. This is no way to run a multi-million rupee business.

I also intend to write to Ms. Kochar AGAIN about her lying, cheating employees and how disappointed I am with ICICI bank. I also plan to go public if no action is taken.

I hope to receive a response from you and ASAP and hope you will make sure my monies are returned to me WITHOUT penalties ASAP.

Thx,

Meera Cheriyan

My policy number of ICICI Prudential is 00100253. I have NOT given any instruction to debit my ICICI Bank account. Today the amount has been debited and amount is Rs. 26, 423.00 should be reverted back immediately. I always pay by cheque and last year I paid on debit card on April first week But I have NOT given any Standing instruction in writing. This is most idiotic and inefficient way of working. I have already paid for this Financial Year.

I suggest you to consider this payment in April 2017, otherwise, return back to my account.

Vijay Bhasker V.

In may 2009 i opened a policy scheme investshield cashbak. Policy no:11919546.
I paid premium amount? 30, 000 after that due to some reason i am unable to continue the policy, now the status says "your policy is foreclosure". Already the lock period is over till now i didn't received the amount which i invested so kindly do the needy in recovering the amount. Thanks in advance...

I am holding a policy having No 20502857. I need to bring out that my wife had visited your branch to buy some mutual funds. however your agent asked her to invest in ICICI Pru Life insurance without explaining all the features and associated costs of the policy. Also she was not told about the free look up period. Moreover, I have not received policy documents til date. had i received the policy documents in time and also known about the free look period, I would have stop the policy. Now when I put up online request for withdrawal from policy, your customer care executive is telling me that you can not withdraw from the policy. My 10000 rs have been stuck up in vain. Please look into the matter.

Hi,

ICICI sold me the Guarnateed Savings Insurance Plan as a tax saving come endowement plan on 20-Jul-2011. The executive never explained to me how we can close the policy in case of any emergency or issues.

I was able to pay the premiums for about 2yrs and 7 months with a monthly premium of INR 8, 023.00 rupees.

Because of financial constraints I was not able to continue the policy and now I come to understand that there is no way to recover the amount paid.

This is all hard earned money which ICICI is looting in broad day light.

ICICI is sitting on my INR 2, 48, 713.00 rupees from the past 3 years since my last payment of premium.

I have not got any benefit from this policy. It has only sucked my money like a abyss from no return.

Please help me recover my money. And please inform potential consumers never to fall trap to ICICI and its agents.

Entered mobile number in policy is now changed, please update my new mobile number as mentioned in complaint subject. During purchasing of policy i have no mail id but now i have mail id please update as mentioned in complaint subject similarly i have landline number please also update landline number mentioned as above in complaint subject please request for updation of mobile number, land line number and mail id

Dear Andy
Can you kindly explain what is this sudden ‘formats’ ???
I DO NOT understand this abrupt request from you after almost 6 months???
And secondly why don’t you please keep your department head in the loop please?
I wish that you also make sure we have somebody of a higher level to monitor our communication from your end???
I wish to request this aspect be kindly adhered to strictly please!!!
Will await your full revert on this matter please.
BR
Renato C Fernandes
Riyadh KSA
+[protected]

From: Andleeb Mandai /Br Opr/ICICIPRU/Boriv [mailto:andleeb.[protected]@iciciprulife.com]
Sent: 14 February 2017 14:48
To: [protected]@gmail.com
Subject: FW: Email id- [protected]@gmail.com

Dear Sir,

As required please find the formats as requested

I have ULIP, all of sudden the coverage value has been reduced without any prior notice( and no reason to bring it down on the active account). They have not fixed it even after 20+ written complaints for the last 8 months. I wrote a mail to GRO, IRDA and no response yet.

So far, I have written 1000+ mails to ICICI to get my fund value calculations corrected for 12 months data. Still there are so many corrections required for 36 months data. I am wondering, how other account holders fighting against it to get it corrected for the mis calculated fund values.

Auto debit linking with icici bank account was made on with service request number 99122093 with icicprulife on date 24 jan 2017 for my policy number 20499501.
Subsequently i reconfirmed about autodebit on facility.

On 15 feb i found that premium is not auto debited. I called icicibank bank as well as iciciprulife about the same as usual all were defending with so many reasons and using sorry word multiple times. No efforts were made to resolve the issue.

I made payment on line on 15 jan transaction id 6862495.
Though call to iciciprulife is chargeable to be i insisted get connected with supervisor after long wait i could get connected with supervisor. Customer care executive as well as supervisor both confirmed to me and it is shocking to hear that in today's digital india as per rbi guidelines it takes 35 days to implement customer autodebit on request.
Supervisor has given me complaint number 99957495 assuring next month auto debit will be on.

Thanks and regards

This complain was logged on 2nd of Feb. But the transaction was done on 29th of Jan. so far the company is just postponing the dates of the complain resolution dates but didn't solved any issues. Please take a corrective action

On Thu, Feb 9, 2017 at 8:04, [protected]@iciciprulife.com
wrote:
Dear Sir/Madam,

Thank you for writing to us.

We are working on your request and is taking a little longer than expected.

Your interaction reference no.99460492 for policy number 00292214 is still under process.

You can use this reference for future communication related to your requirement.

Warm Regards,
Customer Service team
==================
Rashmi Sahoo
To [protected]@iciciprulife.com [protected]@yahoo.com 4 Feb at 7:06 PM
Hi,

I have not heard anything from ICICI for my failure transaction, IT's been more than 48 hours since I have send the mail. So far I have not received any call or the money in my bank

Thanks and Regards,
Rashmi Ranjan Sahoo
Mobile: 0-[protected]

Hide original message
On Thursday, 2 February 2017 7:05 PM, Rashmi Sahoo wrote:

Hi,

I have made the payment of Rs10, 000 towards my premium on 30thJan2016. During the payment of the the premium I have used the Citibank net-banking option for two times. The first transaction was failed but the money got deducted from the bank. that money has not been returned back to my Citibank account so far in last 72 hours.

To ensure the successful premium payment I made the payment in the second time and I received the acknowledgement.

I have attached the conversation that we had with the Citibank in this Email and also I am attaching bank statement along with this Email

Please make sure I am getting back my Rs 10, 000 in the bank asap, which was a failure transaction

Thanks and Regards,
Rashmi Ranjan Sahoo
Mobile: 0-[protected]

On Wednesday, 1 February 2017 9:50 PM, "[protected]@iciciprulife.com" wrote:

Dear Sir / Madam,

We refer to your concern pertaining to your ICICI Pru policy number 00292214.

Your concern has been registered with us under reference number 99414699.

We will revert to you in 10 calendar days from the date on which we have received your request.

We appreciate your patience and regret any inconvenience caused to you.

Warm Regards,

Mira Thakkar- Manager
Service Central Office

Dear sir/Madam,

I have purchased a term policy from icici pru.My policy no is 20624521.It has been a month that i purchased the policy still its on pending mode.I was been told that i need to go just for one medical test upon whicb gets cleared u will be issued the policy.Though my medicals were clear i was not been issued the policy.I called up the call centre from.their i came to know i need to go for one more test.This was really frustrating and pathetic.The second medical test can only be schedule from Monday to Friday which was really pathetic.I need to spare my day my salary just for this test.This is really useless.I have applied to cancel the policy.I mailed thrice to icici pru still i didnt receive any feedback nor call centre helped me out.If this is the service with me...whats the guarantee that my.nominee will get the insurance money.Im.really fedup and applied. to cancel the policy.

I request all not to purchase any policy from icici pru.

Dear sir
I was opened new policy in 2010
Name of policy : icici pru assure wealth-plus
Policy number :13961729
I already paid 1 year premium of 25000 but later on due to some problem I was not paid other premium . and contact customer care for close this policy and refund my amount ( as miss guide by fraud adviser agent that u can discontinue this policy at any time ) but they denied me and added that this policy having locking period of 3 years . and they only send me SMS and without any letter communication they foreclosure my policy . I want to continue this policy or want to refund my amount kindly help me for this

Premium has been paid and the amount debited from the bank account, however received a notification via email and sms that the transaction has failed. Called up the customer service number (which should be toll free and not chargeable) and spoke to the advisor for 11 minutes. No First call resolution and customer service lacking .
TAT is to high which is unacceptable.
TNI is a must for good customer service.

" If you dont take care of your customers, someone else will"

KINDLY LOOK INTO THE MATTER AT THE EARLIEST AND RESOLVE.

I have Paid premium of my policy No. 07015278 for Rs.25000.00 ( Twenty five thousand) through SBI Debit card through Transaction No.362110 on purchase POS [protected] dt.10/01/2017 through ICICI prulife Ins. following the directions mentioned. My bank has paid ICICI Prulife Ins & sent us the transaction details on the mobile.Till date waiting for the premium Receipt which is pending. Kindly send the receipt of my premium paid .

DEAR,
SIR/MADAM
I would like to inform you that am an advisor of your insurance company as from August 2016 and i have logged in 3 policies .Whereas i have logged in first policy on 19 o dec 2016 and Issuance date is 23 .So i want to to know the exact information about my comission when it will be Credited to my A/C NO-[protected] NEFT IFSC CODE-SBIN0002099 PATHSALA BRANCH, STATE-ASSAM and My advisor code is 01304753 PRANAB LAUJARY.CONTACT [protected]
Kindly please help me to get my commision pay out to my Bank A/C .Thanking you.

I had applied for Term insurance with ICICI and my application number is PA49753788. I have received a request from ICICI for increase in premium from INR 16692/- to INR 23701/- (increase of INR 7009/-). The reason stated in the communication from ICICI is that based on my medicals done by them I am OVERWEIGHT. Being a Health and Safety professional, I am well aware of BMI calculations and am in no way deemed overweight by any medical agency across the world.

My stats are:
Weight 65 Kgs. (As observed by the medical technician during the checkup)
Height : 5feet 6inch

However, they are still asking for the higher premium.

Hi, I applied online life insurance policy in ICICI prulife, It has cancellation policy within 15 days, after i paid amount my USA credit card 17500 INR / $255.
I went to branch office at V.V nagar ANAND Gujarat, And i met manager (Garauv[protected], And by mistake He cancel my policy. ICICI refund me only $205.56 in my US credit card account. It was not my mistake.
My question is how can i get back $50 from ICICI, I request to branch officer but they are not ready pay me back.

Can you help me please.

Thanks
Mr patel