Idea Cellular Complaints & Reviews

Mail content which i sent to idea customer care:

I used the number [protected] from the year 2007 to the year 2011. I closed this connection and i shifted my work from pune to chennai. Since the year 2012, i didnt used this number. I understand this number is alloted to some one else after me.

Surprisingly all of sudden, i received a mail in the year 2016 to pay the due amount for this connection.

Again last month i received a mail mentioning that amount due is inr 3042 and to pay the amount before 9th sep'17 or to appear before the court.

Without knowing the background of the issue i paid the amount to avoid any action.

Since then i am following with idea customer care to show the back up for inr 3042, but till today i didnt received the due back up calculation.

Following are the questions which i expect idea customer care to answer:

1) back up for inr 3042. If you are not able to provide the back up how i am responsible to pay the amount
2) why there is no follow up from your side for pending due from the year 2012 to the year 2016.
3) in one mail you are mentioning this mail id ([protected]@yahoo.com) is registered against this mobile number and in another mail you are mentioning this mail id is not registered in your records.
*
Even after so many mails to idea customer care to close this connection till today there is no official mail that my account is closed from idea cellular. I wonder whether they planned to charge me after 5 years for this inactive number.
Regards
Vinothkumar m

I contect idea costmer car by my idea no. [protected] on 198 but no contect and i tray onther idea no. To contect idea costemer car also call conected and officer said plz wait till 24 hrs. To contect idea car to my no. It's not far i have only one time contect idea car not 3 time so plz some action & network probem sowl till 4 day so my 4 gb data lost and officer said no refund your data

From the past one month idea has been activating some stupid service automatically from their side without my consent and has been deducting my balance for it. Inspite of complaining to the local idea store this issue has not been solved and i am frustrated with the company. I will surely burn their sim card after some time and i am never ever going to recommend idea to anyone. Good for nothing company may you suffer as much as you have made your customers suffer.

I am using idea postpaid service (Maharashtra circle) since last 7 years but after porting to idea mumbai circle i am getting flash sms from idea power continuously for unwanted promotional value added services.
Tried calling idea help and complaint number 198 for registering complaint but no use, no solution from idea executives!

Please help or provide the process to stop such flash messages!

Dear sir,
Idea representative call me for portability of 299 std and local calls unlimited and per day 1gb dada even he has send me sms from [protected] (Mr balaji) dated 9 oct 17, so i did portability to idea. Now plan is active 350 & 1 gb data per month. Now representative mobile is inactive i had mail & call customer care no body look in out & not ready to do portability to previous operator. Below no is for portability.

Kishore kale.
[protected]

I have a query on my recharge - i did online recharge of rc 198 by selecting icon in online as shown in pic below. I don't know how it could deduct only 195 from my account and validity is changed from one month unlimited to 1 week unlimited as given in the next picture. I again tried to recharge by giving the amount manually and portal says that rc195 is not possible as shown in pic.
If rc195 is not possible in idea portal, if rc198 icon is recharged to rc195 and reducing my validity, is it not a technical problem from idea portal? If it is not technical problem i would like to know how could i recharge 195 through online? Already one week is passed and no response from your idea to my question. Is this not amount to online cheating??
Please observe the green boxes shown in picture. My number is [protected] and masked here for safety.

I have taken idea postpaid corporate connection, 1 year back, and closed the connection 6 months back, with all payment done. However, i am continuously receiving messages for non payment of 522 rs and pay at the earliest to avoid legal action. I have contacted idea customer care, and the number mentioned in the message (Of advocate). However, nobody gives a clear picture of the same. The advocate whose number given, do not even bother to speak or sometimes just cut the phone. I have paid all amount while closing the connection, and i am not liable to pay anything. However, i do not have receipt of the bill paid. I never thought this would come, else i would have kept the bill payment copy. However, idea would definitely have a record of the same, still they are causing pain to their customers. I am now worried what to do.

I have given loan to a man and he has stopped picking up the phone. Please find the address of the phone number [protected] and [protected]. Please send the details on my Mobile number [protected] via SMS OR email me at [protected]@gmail.com

Hi, i have seen 398 offer (Unlimited calls and 1gb 4g/day for 84days) in idea app and recharged on 18th of this month. But i received benefit for 70 days only (I also attached snapshots for your verification). Immediately i called to customer care and asked for the reason and they said that wait for 24 hours and the benefit will be credited automatically. I have proof of customer care executive voice clipping also. On (20/10/2017) again called and now they said that the offer is only for 70 days. They will neglect this if i don't have any proofs. Definitely they (Idea) are punishable. So, i need compensation from idea because if i neglect this, they will cheat another one.

Sms detail - Idea

hello sir...im currently using idea and my no is [protected]
can u plz mail me sms details from 01.09.2017 to 23.10.2017..my mail id [protected]@gmail.com
plz sir its very urgent ...plzzzz send me hurry...
or otherwise many problems come in my life plz sir plz...so plz send me details of call and sms hurry it's my life plz sir plz
thnx a lot

आईडिया मोहदय
मैं आप से कहना चाहता हू की मेरे यहाँ आईडिया इंटरनेट नेटवर्क बहुत ही बेकार है नेटवर्क बहुत
ही वीक होता है भूत ही स्लो भी चलता है आप से निवेदन है की आप इस परेशानी से दूर करे हमें आप से उम्मीद है की आप मेरे शिकायत पर गौर करेंगे और आप इनपर काम करेंगे वलीदपुर भूत दूर है और मेरा गॉव सरकंडा मैं है मेरा नंबर है या आप चाहे तो मेरे यहाँ नेटवर्क टावर भी लगा सकते हैं जिनसे आप को कुछ और लोगो की परेशानी दूर कर सकते हैं
आप बात कर सकते हैं इन नंबर पर [protected]

I have a postpaid connection with plan of 349. With addition to rs.349/- of plan it cost rs.70/- gst charges that total cost becomes 420 approximately... But idea is taking feature charges of 50 rs. Without notifying me or without telling what is this.. So i wish to complaint about soo... The idea should do this... Their executive told me that only 400 will be billed per month and convinced me to take idea card. Now its increasing amunt

I became an idea customer in sept and soon after, i got a message that i have downloaded vuclip videos and i am being charged rs 25. Once the bill was raised, i complained about this since i had never even heard of vuclip videos - but they did not credit the money back.

As i was still fighting with them, i got a new message, that i am being charged rs100 for downloading animation from nazara - also something i have not used or downloaded.

It is really sad how idea is charging its customers via illegal means and not heeding to repeated complaints i want to request that my account be credited back this money which is being charged despite no usage.

I got this notice from irshad ahmed. I am using this number since long around 2 years. But still getting bills. I have asked idea to close this number and i have paid 4400 inr last year as well asked them to close this no.

Every year idea is asking money for not using their services. Total 4400+2185 = 6585 given to idea company for not using their services.

Irshad ahmad
Advocate
C/o m/s. Idea cellular limited (Mpcg)
Chamber no. G-311, iiird floor,
Karkardooma court, delhi-110032

Legal notice under section 403, 405, 406, read with section 420 of the ipc.

Ref. No. Dl/nov/067
Dated: 23-oct-17

To,
Mr. Vipul srivastava
Flat no. 401, c-block pocket - 2, sagar royal villas hoshangabad road, bhopal bhopal 07 - bhopal

Subject: - outstanding amount due and payable by you to idea cellular limited (Mpcg) under a/c no.[protected] and mobile number [protected].
Our client: - idea cellular limited (Mpcg) 139-140, electronic complex pardeshipura, indore-452010
Sir / madam,

Under instructions from and on behalf of our client above named, we address you as under: -

That our client have provided the data/internet/voice services at your (“service”) request after receiving your duly completed customer application form (“caf”).

As per the terms contained in the caf, you are liable to pay the various dues, charges as are applicable for availing, retaining and using the said service. As per the terms in the caf, read with the monthly statements issued by our clients for said service, our clients have regularly billed you. Despite our clients repeated requests and reminders from time to time, you have intentionally delayed and defaulted in making the payments.
By agreeing and accepting the terms and conditions of service as well as of the caf, you, inter alia, agreed to pay to our clients such dues and charges as detailed in the monthly statement/s of our clients. Further, you continue to remain liable for the late payments and such other charges as have been specified in the monthly statements issued by our client for the amount of such charges and fees not paid in time, up to the date of their payments. We state that a sum of rs. 2185/- is due and recoverable from you as on date.
We further state that, you have, despite regular requests and reminders of our clients failed and neglected to comply with the demands of our clients and clear the said dues as required.in fact, not only you have failed to make payments of the dues (Charges and fees) but also the reminders of our clients have elicited no response from you. Our client therefore states that in the circumstances stated herein before, you have become liable to forthwith pay to our clients an aggregate sum of rs. 2185/- along with the interest and charges that accrues till final payment, under the said agreement.
Though our client would have been justified in taking criminal proceedings against you directly, in the interest of justice and to give you a fair opportunity, we hereby finally call upon you to carry out and comply with the requisition contained in this notice within 2 days of the date of this notice, failing which our client will have no alternative but to institute appropriate legal proceedings (Civil and criminal) for the offences of cheating, fraud, misappropriation of funds, criminal breach of trust and conspiracy for recovery and strict punishment thereof entirely at your risk as to costs and consequences which please note.

This notice is sent to you without prejudice to my client’s other rights, claims, actions, interests and contentions or any action or police complaint already initiated or likely to be initiated against you under the aforesaid agreement.

Our clients also call upon you to pay a sum of amount 1000/- being the legal cost incurred by our clients towards this notice.

Without prejudice, if you are willing to make the aforesaid payment, within the stipulated time, you are requested to contact with mr. Mazid khan on contact no. [protected] during working hours (I. E. 9:30am to 6:30pm). You can make payment either through web or through crossed cheque favouring “idea account no.[protected]” and dispatch it to mailing address.

Yours truly,
Irshad ahmad
Advocate
C. C. To: client.

Note: if you have already made the payment of the above amount, then please send me last payment receipt and ignore this notice.
If you want to pay online then click the below mention link:
https://care.ideacellular.com/wps/portal/account/disconnected-number

Sir,
I have done mnp from Docomo to idea.before my Docomo sim got deactivated I received a message from 1901 for tele verification of my idea sim.But sadly cannot connect to 59059.always it keep telling, this service is not available.what to do now.please help.
Thank you

In July I got the wrongly charged bill, I raised the complaint on the same day but they haven't resolved that and again I raise the complaint in August even They said we will process. so I haven.t paid that and again I raised the complaint on that without any intimation Idea disconnected my no. I am using that no. from past 10 Years I need that back. I went to Idea store they were telling that we won't give u back.

I am idea user today form my mobile balance around 200rs money is deducted. Message comes to my number from 58010 and written there that"you purchased vip5 for zyapay. 30inr thank you! Support: [protected]@globalpay365.com".

Another message comes to me like "rs. 20.00 towards fortumo payment app on
[protected]:02 pm. Txn id :[protected]. Please contact [protected]@iappgame.com for any queries along with your txn id."

Please resolve me from this problem. My mobile no - [protected], alternate no - [protected].

Idea sms :[13:25, 10/22/2017] +[protected]: dear customer, your concern related to sales/feedback is registered with us and would be actioned within by 28/oct/2017 08:00:00 pm through communication id c[protected]. Thank you.

Idea sms :[13:36, 10/22/2017] +[protected]: dear customer, you just interacted with vaishali. If you are satisfied with the interaction, kindly type "y" else type "n" and reply toll-free to this sms.

Jio sms :dear customer,
Your mobile number portability of number [protected] has been rejected by your current operator on account of outstanding dues. Kindly clear the due amount and visit your nearest jio store to re-apply with a valid upc code.
Thank you,
Team jio.

My complaint :-
I beg to submit that idea co. Persons are misreporting, harasshing & want to cheat the customers as under :
1. I had applied for port [protected] on 8th oct. 2016 with an extra deposit of rs. 170.00 (In advance), rs. 100.00 on 15.10.2017, rs.50.00 on 19.10.2017 & rs. 50.00 on 22.10.2017.
2. Upc code was iy 473582 valid up to 23.10.2017.
That on 15th the application was rejected for a non payment of rs. 2.44
3. That on 19th & on 22nd the port out request has been rejected as "i had requested not to port" which is totally false as i am continuously sending emails for port out & making complaint of harassment.

I'm idea user and my no. Is [protected] my balance have been deduced from 180 to 0. Without informing me and without my permission my balance got transfered to cg_payp_timwemmoney and to cg_payp_fortumopayments.
This have happened on 22 oct 2017 11:30 am. I have tried to call customer care about this issue within one hour i have called nearly 40 times but people from idea always said that all customer executives are busy call later. I don't know why idea has deducted my 180 rupees but i want my money back on the same number. Please give my money back and pick up calls.
While filling complain i saw many complains similar to mine. Please stop playing such cheap tricks and kindly give my acccount balance back on my idea number[protected].

I have received one sms which says "thank you for using your idea mobile number [protected] for rs.30.00 towards fortumo payments app on 27/10/2017 11:28 am. Txn id :48290339. Please contact [protected]@iappsgames.com for any queries along your txn id."

Therefore i request you to please look into the matter and give my money back.

Please inform me about the proceedings at [protected]@gmail.com or at my alternate phone no.[protected] or at [protected].

Dear team,

I m registering complaint against idea cellular, they have deducted my balance 5 time without any reason, i called them twice to deactivate all the services & for dnd option activation, but they did not do that, in a daily bases i m getting msg that "you subscribe xyz services", i did not activate any service or any facility, even i asked them to return my balance amount which was up to 70rs, but they denied to return it, customer care executive was very rude & said we can not help you, we wont refund your amount. This is not the first time that they deducted my balance, from last 4 to 5 months the same thing is hipping with me, even they said you can to consumer forum, we can assist you,
Now i request you to take a action against them,