Idea Cellular Complaints & Reviews

I have a per paid connection which i opted to port to airtel hyderabad circle. I generated upc code for the same and submitted to airtel. Then on 14th day i came to know my porting plea is rejected by idea. When i called idea customer care i found they did not have information why was my porting request cancelled.
I am there with idea for past 4 years. May i know the reason for rejection

Respected sir
I want to transfer my postpaid idea connection to its prepaid scheme.
But it's been an year I am trying to much for it. I visited many idea outlets also the head office, I gave them all the documents along with the application 7 to 8 times and there representative always told me that your complaint is still in process, you can ask them about my complaints times, , sir kindly help me I am so frustrated from this, , ,

I have, this month, received the following communications :

1. 8 voice calls from customer service
2. 6 ivr messages
3. 6 sms messages

All of these asking me to pay my bill on time. And atleast 3 smses & 3 calls came to me after i made the payment & i had the payment confirmation from idea.

If idea cellular can look at their records, i haven't missed a single bill in the last year (At least).

So many reminders is quite simply annoying & irritating. Plus my number is on dnd. Please stop all these reminders - unless i actually delay payment.

Thanks,

Vamsi

Dear sir,
My cell no is [protected], during last month i. E oct.2017, i received surprised msg of thank you for downloading animation from nazara from idea - iz-idea cms, you have been charged rs. 100 for 3 times. What i not grant or download such animation. How can idea will charge us on behalf of nazara animation or other unnecessary service without our permission?
But idea added the claim in his bill for such service. Here i requested you to please look this matter and do the needful for stop the monopoly of the idea for such fraud activities.

I had a balance of 190₹ few hours back and without getting any information that my data pack balance is over idea start deducting from my main balance. This they did first to my number and then to my wife number, hence idea is doing like without telling about data pack balance they will finish maine balance and then informs that all data and main balance is over

This thing they did twice.

I want to know incoming & outgoing call details in my nomber pleace. No.[protected]

I have tried opting for a nano sim out of my regular idea sim ([protected]). When i have approached to main office in hyderabad they insisted to migrate from original owner to my name here and when the documents have been submitted and reviewed by the idea cellular agents they asked me to wait for 24 hours and the provided nano sim will be activated till then the older normal sized sim will be inactive.

But its been 3 days i have no network on both the sims as when asked they told me that due to back end team fault its not been activated yet and will be activated soon. No, after again 24 hours when i approach them they want me to wait few more days to get it activated and some time they say it may change number.

I have been a idea customer from more than a decade (10 years) and now this disgusting things are been experienced to me. I have many transactions halted just because there faults and reckless service.

Im freezed with all my mobile services just because i tried opting nano sim from them.

Need immediate assistance.

My self vivek ghansham bairagi some reason my last my idea postpaid bill is 17000 rs delay to pay then i will pay your compony idea postpaid bill paid 17000 rs then your executive say when pay bill then active your card but my idea sim not activated from 4 months please check it and my number permentaly disconnect from your company my number [protected] and contact me [protected]

Dear team,

Here i would like to file a complaint against idea store kukatpally hyderabad.
Details: we have approached store for my mother mobile number sim replacement to nano sim in place of normal sim. For the number which we have been using from past 10 years. (Most of the accounts are attached to that number)
But the illiterate idea kiosk has deactivated the sim and asked for some time for activation of new sim and its been 4 days and the new sim haven't activated yet. Now the idea store concerns informing me that the actual number is disabled (Churned) and cannot revert it to new sim and to forget the old one.
Date of incident: 28.11.2017
Effected number: [protected]
Client number: [protected]
Desired resolution : need old number to be activated
This has impacted very much to the daily necessity so need resolution asap.

On 26/10/2017 i recharged my mobile 3g data for rd.46/- reference no. Jsbi[protected] for which i am supposed to receive 1gb data for 28 days as per sms information, but same was not activated by idea service provider. Since it was not activated, again on the same day i recharged for a sum of rs.249/- reference no. Jsbi[protected] for which i am supposed to receive 4 gb data for 28 days as per sms information, but same has also not been activated. Please activate the recharged data immediately and confirm me by sms. Other wise the amount totalling to rs.295/- may be refunded to my account.

Below last email of my to idea customer care, please look in this matter urgently.

Reminder -56

To,
Bhumika rewatkar
Customer service team
Idea cellular limited

To,
Gauri walekar
Customer service team
Idea cellular ltd

To,
Amol gahukamble
Customer service team
Idea cellular ltd.

To,
Bhushan patil
Customer service team
Idea cellular limited

To,
Smita kirdat
Customer service team
Idea cellular limited

To,
Kajal agarwal
Customer service team
Idea cellular limited

.
Subject: collecting 20rs. Without bill (Inoice) at your my idea store
Located at vallabh vidynagar.

Kind attn: bhumika rewatkar customer service team idea cellular limited

Reference:
1) my 1st email at your good office dated16.10.2017. Time 04.01 pm
2) your email on dated 16.10.2017 time 04:27
3) my 2nd email on 16.10.2017 time 05.48
4) my 3rd email as reminder-1 on 17.10.2017 time 13:06
5) telephonic talk your good office on today 17.10.2017 with your cutomer care officer
Mr. Mustak diwan sr. Supervise rude and miss behavaour
6) my 4 th email as reminder-2 on 17.10.2017 time 13:43
7) my 5th email as reminder -3 on 17.10.2017 time 14:06
8) my 3rd email as reminder-4 on 17.10.2017 time 14:26
8) your email on dated 17.10.2017 time 15:04
9) my 6 th email on 17.10.2017time 19:28
10) your email on dated 17.10.2017 time 07:37
11) telephonic conversion on 18.10.2017 time 10:14 with your good officer
Mr, rushabh - customer tcce
12) my 6 email as reminder-5 on dated 18.10.2017 time 11:15
13) my 7 th email on 18.10.2017 time 11:54
14) your email on dated 18.10.2017 time 11:57
15) my 8th email as reminder-6 on 18.10.217 time 12:27 pm
16) 18.10.2017 one customer care office from baroda call me and discuss.
17) my 9th email as reminder-7 on dated 19.10.2017 time 10:49
18) my 10 th email as reminder-8 on dated 19.10.2017 time 11:03
19) your email on dated 19.10.2017 time 11:23
20) my 11 th email on dated 19.10.2017 time 12:40
21) your email on dated 19.10.2017 time 14:19
22) my email as 10 th reminder on dated 19.10.2017 time 16:00
23) your email on dated 19.10.2017 time 16:18
24) my email on dated 19.10.2017 time 17:43
25) your email on dated 19.10.2017 time 18:02
26) my email as reminder 11 th on dated 19.10.2017 time 19:23
27) my email as reminder 12th on 19.10.2017 time 21:23
28) my email as reminder 13 the reminder on dated 20.10.2017 time 07:26
29) my email as reminder 14 th on dated 20.10.2017 time 14:14
30) my email as reminder 15 the on dated 20.10.2017 time 14:27
31) my email as reminder 16 th on dated 20.10.2017 time 16:36
32) my email as reminder 17 on dated 20.10.2017
33) mr amol gahukamble phone called disscued on today 20.10.2017
34) your email on dated 20.10.2017 time 17:16
35) my email on dated21.10.2017time 12:24
36) mr. Bhushan patil phone called on 21.10.2017
37) your email on dated 21.10.2017 time 12:55
38) my email on dated 21.10.2.17time 16:25
39) my email as reminder 18 dated 23.10.2017 time 15:15
40) my email as reminder 19 dated 23.10.2017 time 26:15
41) my email as reminder 20 dated 23.10.2017 time 23:59
42) my email as reminder 21th dated 24.10.2017 time 07.10
43) your email dated 24.10.2017 time 10:22
44) my email as reminder 22th dated 24.10.2017 time 12:41
45) your email dated 24.10.2017 time 15:29
46) my email as reminder 23 on dated 24.10.2017 time 15:57
47) my email as reminder 24 on dated 24.10.2017 time 16:15
48) my email as reminder 25 on dated 25.10.2017 time 11:46
49) my email as reminder 26 on dated 25.10.2017 time 13:00
50) my email as reminder 27 on dated 25.10.2017 time 13:32
51) my email as reminder 28 on dated 25.10.2017 time 14:59
52) my email as reminder 29 on dated 25.10.2017 time 15:48
53) my email as reminder 30 on dated 25.10.2017 time 16:32
54) my email as reminder 31 on dated 25.10.2017 time 23:15
55) my email as reminder 32 on dated 26.10.2017 time 11:56
56) my email as reminder 33 on dated 26.10.2017 time 14:08
57) my email as reminder 34 on dated 26.10.2017 time 14:29
58) my email as reminder 35 on dated 26.10.2017 time 15:27
59) my email as reminder 36 on dated 26.10.2017 time 15:42
60) my email as reminder 37 on dated 26.10.2017 time 16:40
61) my email as reminder 38 on dated 26.10.2017 time 17:55
62) my email as reminder 39 on dated 26.10.2017 time 18:48
63) your email on dated 26.10.2017 time 19:01
64) my email as reminder 40 on dated 26.10.2017 time 21:37
65) my email as reminder 41 on dated 27.10.2017 time 10:20
66) my email as reminder 42 on dated 27.10.2017 time 11:49
67) mr. Bhushan patil phone called on 27.10.2017 time 13:57
68) your email dated 27.10.2017 time 14:03
69) my email as reminder 43 on dated 27.10.2017 time 15:21
70) my email as reminder 44 on dated 27.10.2017 time 15:31
71) my email as reminder 45 on dated 27.10.2017 time 16:34
72) my email as reminder 46 dated 27.10.2017 time 17;06
73) my email as reminder 47 dated 28.10.2017 time 11:15
74) my email as reminder 48 dated 28.10.2017 time 11:19
75) my email as reminder 49 dated 28.10.2017 time 13:01
76) my email as reminder 50 dated 28.10.2017 time 14:15
77) my email as reminder 51 dated 28.10.2017 time 15:35
78) my email as reminder 52 dated 28.10.2017 time 18:20
79) my email as reminder 53 dated 30.10.2017 time 14:27
80) my email as reminder 54 dated 30.10.2017 time 16:38
81) your email dated 01.11.2017 time 11:41
82) my email as reminder 55 dated 01.11.2017 time 15:10

As per your trailing mail i wish to submit below.

As per your resolution i am un satisfy and un happy of your resolution,

As per your resolution your good office did not agree to given compensation expense can not given,
But still i am not understand why your good office did not given me compensation of expense please give me reason first, i had made this expense for your my idea store there is no mistake is customer your my idea store charge me and also collected me illegally and un officially charge so i am made expense for return back to illegally charge and your good office did not like to give me it is bed policy of your good office.

2nd point is that you also intimate me that if i want illegally and un official charge of rs 20/-. I want to visit your good channel partner office to return back 20/- in within in this weak only.

I am very un satisfied for your this type of action first you know if i am going your good office my idea store i am once again expense 500 rs to return back my 20/ rs,
Try to understand to customer situation this simply i am paid in cash in your my idea store only, and this is illegally and official charge collected from me at your idea sotre ms. Rutavi (Front desk operator) why should i am visit your my idea store there is no mistake of me i am not agree to visit your my idea store for return back my 20 rs. You suggest your good my idea store to give me in cash and my residence address only,

I am un-satisfied and un happy with your resolution, please forward my complain to your idea consumer court, and also guide me how can i am port my mobile number to another mobile company, because i don't like your customer service last 16 days i am wait for your resolution and your resolution is only and only one side at your my idea store, there is no mistake is customer and you give punishment only and only your customer,

There is one mistake done by customer is that he is idea and your customer.

Please forward my complain to your idea consumer court. And also give me my complain number also.

Please also guide me how can i am port my mobile number to other mobile company but i don't like your customer service,

I am very un happy with your good office and also your good officer because last 16 days no single action will do your good office and your good officer against your my idea store this is very serious complain charging of extra money

Important note: please forward my complain to idea consumer court and also give me port permeation to go other mobile company.


Your un happy customer

Robert macwan - [protected]-
Alternate mobile number-[protected]-[protected]

Even after dnd i'm getting irrelevant messages from idea, recently deducted 3rs for unknown service and again today deducted 8rs, don't know what is the plan of their next amount.
First i contacted the customer care and they are answering that they don't have any info about it.
But today its the second time.
I'm using the same number on same network since last 5-6 years but now on recent days company entering to a low level business.
Even after dnd sending promotional and offer messages. So terrible.

So its the final request to solve this issue and stop irritating the customers, otherwise i will stop the service from idea. Thank you

Regards,
A. P. Shetty

Hi, i am not sure how strong this platform is to raise an complaint against idea cellular but let's see if it helps me with my issue which am facing since 4 months. I have this postpaid connection since 6+ years.
I have applied for rs 499/- rental plan on 12 july 2017 and accordingly made payment at idea customer support center. Executive sitting at desk confirmed me that they have received my payment of rs 567. Issue is that firstly idea team missed to activate requested plan and now they are saying that we have just received rs 67 from your side, they are clueless on where remaining payment of rs 500. Today 1st nov 17 and my issue is not yet resolved. Actually idea team has applied only rs 67 against my idea bill and they missed to activate the requested plan for which they have already given payment. After n number of calls/emails, finally they have activated my requested plan in september but now again they are asking me for payment of this plan i. E. Rs 499 and they have generated august bill as well so in total now they are asking for rs 786 more despite i have cleared everything by making full payment in july. I am currently out of india for an year and i need my number for official purpose. I have dropped them n number of emails but no resolution yet. I would have paid this amount of 786 if it's my fault but i have cleared all dues in july itself before starting from india and reconfirmed with idea team on 14 july that all dues are clear from my side as i will be out of country for an year and will not be able to make any payments. They said yes its all clear from your side. It's really mental harassment for me now. Please see if you can help me with this.

Sir my mobile number [protected]. I am business men. I have many numbers of customers but my old mobile are currupted then i have no any numbers for my business. Plz sir i want my call detail from 1 july to 15 octomber for important work. Plz send me all call detail my email id - [protected]@gmail.com
Mobile no-[protected]
Business name-shri sai hardware and paints

I searched on the internet for idea unlimited talk time and a offer of 154 was shown.. But not all the details were mentioned in the offer like it was only applicable for idea to idea. I wanted a recharge for all other nos. I demand for a refund as the offer details were not completely shown and were known after u talked to customer care executive. Kindly refund the amount as no call were made after the recharge and do mention all the deatils henceforth

Bluelima is getting automatically activated on my mobile without my consent/knowledge and i am being charged rs.35/week. I am not even aware of the service but the charges get added into my bill. I suspect this is a money making machinery by the service provider. I demand a refund for the same as i have neither demanded nor used the service. I believe idea should refrain from such cheap twchniques in order to make money.

Hi,
It's so sad to tell you that your service to your loyal customer is not at all satisfactory and the way you treat your customer is really ridiculous.

Fact of matter is that without my prior consent, music pack service was activated on my mobile number [protected]. With response to this, i called the customer care executive named jayashri. After lot of discussion we came to the conclusion that she'll discontinue that service and will refund that amount to me provided that i have to call customer care executive again. So following that, i was trying to call but couldn't get the call connected to executive. So after 24 hour, my call connected and when i asked about the refund, he simply told me that i'm not eligible for that refund as 24 hour has passed. Is this the way you treat to your customer?

In addition to that in between, i tried to contact senior executive, every time it took minimum 18min to start conversation.in today's world, do anyone have this much time to contact you and take follow up for same?

Kindly look into the matter and avail me the solution.

Last but the least, it's not about the money i'm asking for refund, it's all about the service you are giving to your customer.

Thanks & regards,
Surendra bholane.

My complaint is about my idea prepaid number [protected], i was using my idea app, in that i found a page for special offer, i gone through that and i got an offer of 392 recharge for 84 days 84 gb data and unlimited calls, i did that recharge. But message came that validity is for 14 days. I have been cheated. My email id= [protected]@yahoo.co.in

I had recharged 392 rs plan which claims to provide 1 gb data per day with unlimited local and std calling for 84 days, but i got it only for 14 days.
This is clear fraud by idea and i want idea to return my balance with proper validity as per above plan..

As a customer, its worst ever experience by me and i think idea doesn't care about customer satisfaction..

Phone: [protected]

My idea number [protected] have been deducted 14rs (3+3+8), i have contacted care they say i have dialled an ussd, but the truth is i haven't dialled anything and they have unnecessarily deducted 14 rs. Its time to let go idea and port to airtel. Very disappointed over the customer care service. I have tried them thrice... They keep on telling they'll forward it to their supervisor which never happens and after a short ringtone they'll disconnect the call. When you can't even give us a reply about tje money which was deducted by you then you probably must stop services. If this happens again i am gonna put a port request the same day.